fair and efficient revenue collection royal malaysian customs experience by nor haziah abd. wahab...
TRANSCRIPT
![Page 1: FAIR AND EFFICIENT REVENUE COLLECTION Royal Malaysian Customs Experience BY NOR HAZIAH ABD. WAHAB DEPUTY DIRECTOR OF CUSTOMS ROYAL MALAYSIAN CUSTOMS DEPARTMENT](https://reader038.vdocument.in/reader038/viewer/2022110208/56649ddd5503460f94ad51a4/html5/thumbnails/1.jpg)
FAIR AND EFFICIENT REVENUE COLLECTION
Royal Malaysian Customs Experience
BY
NOR HAZIAH ABD. WAHAB
DEPUTY DIRECTOR OF CUSTOMS
ROYAL MALAYSIAN CUSTOMS DEPARTMENT
![Page 2: FAIR AND EFFICIENT REVENUE COLLECTION Royal Malaysian Customs Experience BY NOR HAZIAH ABD. WAHAB DEPUTY DIRECTOR OF CUSTOMS ROYAL MALAYSIAN CUSTOMS DEPARTMENT](https://reader038.vdocument.in/reader038/viewer/2022110208/56649ddd5503460f94ad51a4/html5/thumbnails/2.jpg)
PRESENTATION OUTLINE
Overview Revenue Collection Statistics Challenges In Revenue Collection Strategies To Increase Revenue
Collection Conclusion
![Page 3: FAIR AND EFFICIENT REVENUE COLLECTION Royal Malaysian Customs Experience BY NOR HAZIAH ABD. WAHAB DEPUTY DIRECTOR OF CUSTOMS ROYAL MALAYSIAN CUSTOMS DEPARTMENT](https://reader038.vdocument.in/reader038/viewer/2022110208/56649ddd5503460f94ad51a4/html5/thumbnails/3.jpg)
MALAYSIA – GENERAL INFORMATIONOverview
![Page 4: FAIR AND EFFICIENT REVENUE COLLECTION Royal Malaysian Customs Experience BY NOR HAZIAH ABD. WAHAB DEPUTY DIRECTOR OF CUSTOMS ROYAL MALAYSIAN CUSTOMS DEPARTMENT](https://reader038.vdocument.in/reader038/viewer/2022110208/56649ddd5503460f94ad51a4/html5/thumbnails/4.jpg)
RMC ‘s Mission Statement
TO SPUR ECONOMIC GROWTH ,
PRESERVE NATIONAL SECURITY
AND SOCIETY’S WELL BEING
THROUGH REVENUE COLLECTION,
TRADE AND INDUSTRIAL
FACILITATIONSAND TO ENSURE
EFFECTIVE AND EFFICIENT
LEGISLATIVE COMPLIANCE
Overview
![Page 5: FAIR AND EFFICIENT REVENUE COLLECTION Royal Malaysian Customs Experience BY NOR HAZIAH ABD. WAHAB DEPUTY DIRECTOR OF CUSTOMS ROYAL MALAYSIAN CUSTOMS DEPARTMENT](https://reader038.vdocument.in/reader038/viewer/2022110208/56649ddd5503460f94ad51a4/html5/thumbnails/5.jpg)
FEDERAL GOVERNMENT REVENUE STATISTICS
- INDIRECT TAX
2011 2012 2013
MYR MYR MYR
30.38 billion 32.318 billion 33.126 billion
STATISTICS
![Page 6: FAIR AND EFFICIENT REVENUE COLLECTION Royal Malaysian Customs Experience BY NOR HAZIAH ABD. WAHAB DEPUTY DIRECTOR OF CUSTOMS ROYAL MALAYSIAN CUSTOMS DEPARTMENT](https://reader038.vdocument.in/reader038/viewer/2022110208/56649ddd5503460f94ad51a4/html5/thumbnails/6.jpg)
STATISTICS
![Page 7: FAIR AND EFFICIENT REVENUE COLLECTION Royal Malaysian Customs Experience BY NOR HAZIAH ABD. WAHAB DEPUTY DIRECTOR OF CUSTOMS ROYAL MALAYSIAN CUSTOMS DEPARTMENT](https://reader038.vdocument.in/reader038/viewer/2022110208/56649ddd5503460f94ad51a4/html5/thumbnails/7.jpg)
CHALLENGES IN REVENUE COLLECTION
LOW COMPLIANCE
FAST-CHANGING TRADE AND BUSINESS ENVIRONMENT
COMMERCIAL FRAUD
SMUGGLING
INFORMAL TRADE
![Page 8: FAIR AND EFFICIENT REVENUE COLLECTION Royal Malaysian Customs Experience BY NOR HAZIAH ABD. WAHAB DEPUTY DIRECTOR OF CUSTOMS ROYAL MALAYSIAN CUSTOMS DEPARTMENT](https://reader038.vdocument.in/reader038/viewer/2022110208/56649ddd5503460f94ad51a4/html5/thumbnails/8.jpg)
Discussion paper by the Tax Faculty of the Institute of Chartered Accountants of England and Wales (ICAEW) 1999 summarises 10 principles required for an efficient tax system:
• Statutory – • Certainty – • Simplicity – • Easy to collect and calculate
![Page 9: FAIR AND EFFICIENT REVENUE COLLECTION Royal Malaysian Customs Experience BY NOR HAZIAH ABD. WAHAB DEPUTY DIRECTOR OF CUSTOMS ROYAL MALAYSIAN CUSTOMS DEPARTMENT](https://reader038.vdocument.in/reader038/viewer/2022110208/56649ddd5503460f94ad51a4/html5/thumbnails/9.jpg)
Properly Targeted
Constant –
Consultation –
Regular review –
Fair and reasonable –
Competitive –
![Page 10: FAIR AND EFFICIENT REVENUE COLLECTION Royal Malaysian Customs Experience BY NOR HAZIAH ABD. WAHAB DEPUTY DIRECTOR OF CUSTOMS ROYAL MALAYSIAN CUSTOMS DEPARTMENT](https://reader038.vdocument.in/reader038/viewer/2022110208/56649ddd5503460f94ad51a4/html5/thumbnails/10.jpg)
RMCD’S Strategies Towards An Efficient and Fair Revenue Collection
Automation – The development of a new Customs Information System known as U-customs
Statutory- A comprehensive review of Customs Acts and its regulations
Capacity Building- Increasing Awareness on Customs activities, regulations and procedures
![Page 11: FAIR AND EFFICIENT REVENUE COLLECTION Royal Malaysian Customs Experience BY NOR HAZIAH ABD. WAHAB DEPUTY DIRECTOR OF CUSTOMS ROYAL MALAYSIAN CUSTOMS DEPARTMENT](https://reader038.vdocument.in/reader038/viewer/2022110208/56649ddd5503460f94ad51a4/html5/thumbnails/11.jpg)
RMCD’S Initiative Towards An Efficient and Fair Revenue Collection
Human Resource –Recruitment criteria, placement policies, Integrity matters
Customs Business Partnership- Regulated, Scheduled, ad hoc when needed
Customs-OGA Partnership – MOUs
Customs- Customs Partnership- CMAA’s
![Page 12: FAIR AND EFFICIENT REVENUE COLLECTION Royal Malaysian Customs Experience BY NOR HAZIAH ABD. WAHAB DEPUTY DIRECTOR OF CUSTOMS ROYAL MALAYSIAN CUSTOMS DEPARTMENT](https://reader038.vdocument.in/reader038/viewer/2022110208/56649ddd5503460f94ad51a4/html5/thumbnails/12.jpg)
12
CONSULTATION / ENGAGEMENT
The days when Government knows best is OVER
LISTEN to our customers
Regular CONSULTATION
Make it a HABIT
![Page 13: FAIR AND EFFICIENT REVENUE COLLECTION Royal Malaysian Customs Experience BY NOR HAZIAH ABD. WAHAB DEPUTY DIRECTOR OF CUSTOMS ROYAL MALAYSIAN CUSTOMS DEPARTMENT](https://reader038.vdocument.in/reader038/viewer/2022110208/56649ddd5503460f94ad51a4/html5/thumbnails/13.jpg)
COMPLAINT IS A GIFT
Complaints are valuable feedbacks for further improvements
![Page 14: FAIR AND EFFICIENT REVENUE COLLECTION Royal Malaysian Customs Experience BY NOR HAZIAH ABD. WAHAB DEPUTY DIRECTOR OF CUSTOMS ROYAL MALAYSIAN CUSTOMS DEPARTMENT](https://reader038.vdocument.in/reader038/viewer/2022110208/56649ddd5503460f94ad51a4/html5/thumbnails/14.jpg)
RMCD will continue to implement its core
function of collecting indirect taxes more
efficiently and effectively
RMCD is committed to assist in economic
competitiveness through trade
facilitation by ensuring efficient customs
procedures
RMCD is determined to preserve safety
and security of society by detecting and
preventing smuggling activities
CONCLUSION
![Page 15: FAIR AND EFFICIENT REVENUE COLLECTION Royal Malaysian Customs Experience BY NOR HAZIAH ABD. WAHAB DEPUTY DIRECTOR OF CUSTOMS ROYAL MALAYSIAN CUSTOMS DEPARTMENT](https://reader038.vdocument.in/reader038/viewer/2022110208/56649ddd5503460f94ad51a4/html5/thumbnails/15.jpg)
Thank You For Your Attention