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Assignment 4 (Fall 2010)

Business Communication-ENG301

Total Marks: 15

Objective:

• To assess the students’ ability of report writing and knowledge of business

communication.

 

Instructions:

1.  No assignment will be accepted via e-mail after the due date.

2. Plagiarism will NOT  be tolerated. Plagiarism occurs when a student uses work 

done by someone else without acknowledging the actual author. It also means

copying and pasting the material from handouts and internet source without

rephrasing it in his/her own words.

Q1. Suppose you are head of procurement department of a fertilizers factory. Write a

model report to the general manager and give your suggestions how you willhandle the recent gas load shedding problem of your fertilizer’s factory. (9)

Q2. Choose the appropriate answer from the given options. (6)

1. Surveys of employers consistently show that ________ are the top most expectedcompetencies like team work, critical thinking, and analytical reasoning to ensure

effective job placement, performance, career advancement, and organizational

success.

• Communication skills

• Written skills

• Oral skills

•  None of the above

2. A brief account of one's professional experience and qualifications, oftensubmitted with an employment application is called ________.

• Biodata

• Resume

• Biography

• Autobiography 

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3. The interview characterized by pointed and unnerving questions, deliberate

interruptions, abrupt or even hostile reactions are designed to unsettle the

candidate in order to see how well a candidate handle stressful situations at work  place is known as _______.

• Open-ended interview

•Situational interview

• Structured interview

• Stress interview

4. An ____________ letter is a contract of selling and purchasing or services. Orders

are considered one of the simplest types of direct request. While placing an order,you need not excite your reader’s interest; just state your needs clearly and

directly.

• Acknowledgement letter 

• Adjustment letter 

• Order letter • Approval letter 

5. The purpose of ________ is to get the money owed and maintain goodwill therefore,

it should be persuasive rather than forceful, firm rather than demanding, fair andtactful to achieve better results, and you-oriented; courteous, considerate, and

concerned about the customer’s best interest.

• Collection letter 

• Claim letter 

• Credit letter 

• Inquiry letter 

6. A promise of future payment in cash given in exchange for goods or service iscalled _____.It is the instrument which enables manufactures, producers, retailers

and consumers to obtain goods at a time when they can be used or sold even if 

ready cash is not available.

• Adjustment letter 

• Credit letter 

• Transmittal letter 

•Collection letter 

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Virtual University of Pakistan