FAME Toolkit – introducing the Generic Framework, how multi-agency working can be

achievedRob Wilson

Principal Research AssociateNewcastle University

andRoger Vaughan

Senior Research AssociateNewcastle University

Centre for Social and Business Informatics

University of Newcastle upon Tyne

Life in the public sector…

• “Information sharing systems in disarray over funding and guidance”

• Electronic social care record deadline missed

• Mental Health Bill to come• Children Bill to come• Children’s Trusts – what are they?

Don’t Panic!

This is the challenge of the generic framework

• Policy and legislation will keep coming

• Many initiatives need the same kind of approach to information systems e.g. SAP, ISA, ICS etc

• Building a new ICT application for each new initiative is unsustainable.

What does the Generic Framework do?

• The Generic Framework defines a web based infrastructure within which individual initiatives can be delivered

• This stops ‘new silos’ being created by ICT that won’t easily communicate

• It includes partnership, governance practice and ICT

Two facets of the same whole: multi agency practice and ICT

Not either/or but both!

FAME is:

• A framework within which you can fit what you are doing to draw on the commonality of solutions.

• It is not an alternative to what is going on.• It is a way of thinking about available web

technologies in these terms so that they can be harnessed to multi agency working.

High Level High Level Scoping Scoping

StatementStatement& &

Business CaseBusiness Case

Legal PowersLegal Powersandand

ResponsibilitiesResponsibilities GovernanceGovernance

Information Information SharingSharing Identity Identity

ManagementManagementInfrastructureInfrastructure

MessagingMessagingEvents &Events &

TransactionsTransactionsSustainabilitySustainability FederationFederation

The 9 pieces of the

Generic Framework

Multi agency working

• Multi agency working entails information sharing

• Based on partnership working:– Existing partnerships– New partnerships– Formal agreements between agencies

• Local information sharing• Federated information sharing

Scoping the business of multi agency environments

Understanding:• The range of services to be coordinated or

integrated and how this will be done.• The information hub that will be needed.• The processes of federation to be

undertaken.

Drivers, participation and outcomes

• What are the sources of change – government modernisation , practice…?

• How have service users been involved in influencing the change?

• How do service managers shape the change?

• What are the intended outcomes for service users?

FAME Generic Framework focus

• Improving the outcomes for service users through multi agency working.

• Improving the effectiveness of joint working.

Health Visitor

Social Worker

Housing Officer

Voluntary Worker

Youth Offending Team Worker

ASBATWorker

ConnexionsWorker

Doctor A&E

CAMHs worker

GP

Educational Psychologist

PRU

SENCO

Teacher

School Nurse

Hub need to talk to other hubs

Service users relationships change

• People move out of an area• People change their GPs• People change their address• Families break up• Children change schools• New services and policies are devised• New agencies engage with people• New people move into the area

National Federation

Where are we now?

• What is the situation in each partner agency?

• The FAME Readiness Self Diagnosis Tool

• Evaluation, learning and action planning

The meaning of readiness

• There are no ‘green field sites’• Wide variation in ‘where we are now’• Different aspirations• Different understandings of ‘possible’ and

‘desirable’• Differences of available ‘technology’ and

current ‘practice’

Readiness self diagnosis

strategising

resourcing

learning

evaluating

Readiness self diagnosis

Generic framework

Competencies

Scoping

Business cases

Partnership commitments

Leadership

External stakeholder results

Achieving user outcomes?

People

ProcessesPolicy and Strategy

Partnership and resources

Internal partnership results:

Working effectively

Drivers for Partnership Success Results

Drivers for Learning and Development

www.local.odpm.gov.uk/research/strat.htm

Scaling progress

• On a scale of 1 -4 what does 4 mean to your partnership for each building block?

• Can you rate where you are? – evidence? • At different levels (service users, service

delivery, corporate commissioning)?

Business Case development

• What are the (non)-quantifiable costs and benefits, public value?

• How do we value infrastructure?

• What is the phasing/stage gate process?

• Using a ‘theory of change’ approach to evaluation to demonstrate benefits.

Sustainability

• What do we have to do now to ensure sustainability?

• How will we mainstream projects?• How will we use intermediate outcomes to

show short term improvements?• How can we make sure that innovation is

ongoing?• How are we going to continuously develop

people and practice?

To Learn More…

Come to the

Generic Framework Stand

Afternoon

Morning