• Unlimited, 24/7 support and resolution assistance from CyberScout fraud specialists;

• Proactive services to reduce risks - detailed below;

• Protection for all immediate family members in the household; and

• Access to tips, news alerts and best practices on how to avoid identity theft via the Online Knowledge Centre.

Proactive servicesBased on the level of coverage selected, clients are given an opportunity to activate a subscription that provides leading identity theft, cyber resolution, dark web and credit monitoring services plus access to data back up and recovery software. These prevention-focused services work with your client to help identify and protect against online vulnerabilities and risks.

AUSTRALIA

PRIVATE CLIENT GROUP

AIG Private Client Group has joined forces with CyberScout® to bring your clients world class cyber and identity theft protection services

In today’s digital age, individuals and families face increasing risk of digital fraud and theft. As part of the Family CyberEdge section within our home insurance policy, your clients have access to innovative cyber insurance coverage combined with CyberScout’s innovative cyber protection services.

Summary of benefits

About CyberScout | www.cyberscout.com

• Cyberbullying

• Cyber Extortion

• Data Restoration Services following aCyber Attack or Cyber Extortion

• Identity Fraud

• Reputation Management Servicesfollowing a Cyber Attack or CyberExtortion (only provided when Ultimatecover is selected)

FAMILY CYBEREDGE

CyberScout, LLC is a leading provider of services that help customers defend against data breaches and identity theft. CyberScout’s unique approach—delivering proactive protection, preventive education, and swift resolution—offers unrivalled support for more than 660 client partners and 17.5 million households.

What types of events does CyberScout help with?CyberScout provides direct telephone access to expert Fraud Consultants who can help your clients navigate and respond to a range of incidents including:

Insurance coverage and services are subject to the terms, conditions and exclusions of the policy. CyberScout, LLC provides the services described above by arrangement with AIG Australia. Insurance products and services are provided by AIG Australia Limited ABN 93 004 727 753 AFSL 381686. American International Group, Inc. (AIG) is a leading global insurance organisation. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange. Additional information about AIG can be found at www.aig.com.au | YouTube: www.youtube.com/aig | Twitter: @AIGinsurance www.twitter.com/AIGinsurance | LinkedIn: www.linkedin.com/company/aig. These references with additional information about AIG have been provided as a convenience, and the information contained on such websites is not incorporated by reference into this brochure.

AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. ©AIG – all rights reserved.

CONTACT

Head Office New South Wales

Level 19, 2 Park Street Sydney, NSW 2000, Australia

General customer service Tel: +61 2 9240 1711

26% of theft happens through online sources including email and social media1

Mental / Emotional Distress (13.3%)

Commenced Legal Action (11.2%)

Wrongly accused of a crime (10.6%)

Representation of consequences experienced following cyber incidents1: ACT ON VICTIMS

Why your client needs Family CyberEdge

KEY STATS

Refused Credit

(34.9%)

How to access Family CyberEdge

2. 1. New Business clients can select Premium or Ultimatecoverage at the quotation stage.

Premium cover is automatically selected for renewals. Should the client wish to benefit from an extended suite of cyber protection services, they can choose to upgrade to Ultimate cover.

Family CyberEdge is automatically included in all new business and renewal policies with an effective date from 9 December 2019.

When cover is confirmed your Private Client Group underwriter will ask you to confirm a contact email address for your client.

Upon receiving the client’s email address from AIG, CyberScout will invite the policyholder to activate their subscription services.

CyberScout values data privacy and never shares your client’s email

address with third parties.

3. Following activation, the policyholder is able toaccess the additional benefits included under their selected level of cover.

There are numerous ways that a criminal can illegally obtain your personal information

25.9% of victims don’t know how their information was obtained1

36%The percentage of Australian consumers

who were victims of cybercrime3

64,528The number of reports received by the

Australian Cybercrime Online Reporting Network in the 2018/19

financial year2

Sources: 1 2017 Australian Institute of Criminology "Identity crime and misuse in Australia"2 2019 The Commonwealth Government of Australia "Australia's 2020 CyberSecurity Strategy" report3 2017 Norton Cyber Security Insights Report - Australia