family resource centre uk prospectus 2011

How are you planning to provide frontline family services?We can help.We can deliver impact driven services with an outcomes focus for you and your families

Services prospectus 2011Family Information Services, Call Centre services, Outreach programmes, Special Needs/LDD Services, Market Research, Consultation, GO! (Great Opportunities!), Data Management, Training, Websites, Information Management, Fundraising, Family Finance Services, Marketing

Family Resource Centre UK

Introduction 2

What our clients have to say 3

Family Information Service 4

Consultation and Market Research 6

Information Sharing 8

Training 10

Special Needs 12

Family Finance 14

Organisational information 16

Environmental Strategy 17

Contact us 18

Contents

1Services prospectus 2011

IntroductionProviding efficient services that meet our clients’ budgetary needs as well as their outcome targets.

Family Resource Centre UK is a respected, trusted and established charity working for local authorities in the provision of outsourced services for over twenty years. We are leaders in the delivery of the Family Information Service and this prospectus showcases the quality and value for money services that we can provide for you.

Since 1990, we have worked with Local Authorities, businesses and other voluntary sector organisations to provide a variety of services. We have developed a very strong skill set and have proved ourselves to be both efficient and flexible. We are “user led” and as such we develop services to meet the needs of our clients and the children, young people and the families they serve.Using case studies, direct feedback, monthly reviewing and detailed data amongst other tools, we have developed

strong monitoring and evaluation processes to ensure our service provision is outcomes focused, impact driven and well evidenced.

The services we can provide include Family Information Service, Special Needs/LDD services, data collection, research, training, information sharing, multimedia development as well as the production of bespoke publications and tailored projects. Family Resource Centre UK is proud to have been awarded the specialist National Association of Family Information Service (NAFIS) Quality Award as well as the universally recognised Investors in People (IIP) Award. Contact us to find out how we can work with you to provide impact driven services with an outcomes focus for you and your families.

2 Family Resource Centre UK

What our clients have to say:

“The service directory you have developed for us is great. We are getting really good feedback.”

From a client, commenting on the services directory that we created for them. The Directory was developed into a website as well as a printed version. We researched the

information, worked on the design brief and project managed the website build and printed version for them.

“Really great. Many thanks for all your efforts.”

Quote from client regarding the survey development and project plan for a research and mapping piece of work.


In a recent National “Mystery Shopper” survey by the National Child Minder’s Association, our Family Information Service was the best performing service out of all of those surveyed.

Are you looking to outsource elements of your Family Information Service? We can provide a bespoke service for you, enabling you to choose the elements that suit your particular needs.

Family Resource Centre UK already provides an award winning Family Information Service for a number of Local Authorities.

Tailored services are delivered through several different channels enabling families to access the service 24 hours a day, 7 days a week.

• NVQ4 qualified Information, Advice and Guidance team• Call Centre service• National Freephone number• Online and email enquiry service• Dedicated and regularly maintained FIS website -

www.familyresourcecentreuk.org• Tailored Local Authority FIS web pages• Outreach in the community programmes • Community “Drop in” sessions • Database management / data collection / research • Development of bespoke publications and information

leaflets (e.g. How to choose a Childminder, “Be Healthy” booklets, Berkshire on a Budget, Starting School fact sheets ) • Targeted marketing and promotional campaigns • One-to-one appointments

Family Information Service

Award winning, FREE accessible information servicefor every member of the family


The service currently provides information, advice and guidance on many different subjects relevant to families including:

• Childcare• Benefits information• Leisure • Health• Education• Specialist Support Groups• Children’s Centres• Extended Services• Additional support for parents and carers• Community projects• Special Needs• Parenting groups

Our dedicated Family Information Service website


Make positive changes with your business strategy, by identifying and understanding your stakeholders’ needs.

Do you need to target your services?Do you need to find out what your service users want?Are you planning to make changes?Contact us to find out how our consultation and market research services can support you.

Market Research Family Resource Centre UK specialises in market research, surveying and consultation (consumer & business to business). We have extensive experience of implementing and managing quantitative and qualitative market research projects and consultation and needs analysis work within the children and young people’s sector, providing value for money. We have worked with a variety of clients including Local Authorities, Businesses, Children’s Centres and charities.

Offering clients “More for Less” through competitive pricing, we provide a range of services from identifying market research requirements and devising a suitable programme, to project implementation and reporting findings. Recent projects include Childcare Sufficiency audits and mapping of supply projects.

Consultation and Market Research


ResearchOur team are experienced across a range of research areas and techniques, including quantitative data analysis and qualitative group moderation.

We work with a team of trained business to business and consumer telephone interviewers as well as an experienced team of face to face interviewers based throughout the UK.

Survey Development and DeliveryOur experienced team will work with you on developing the right survey to ensure you get the results that you need. We can then provide teams for face to face and telephone survey delivery as well as manage postal and e-driven survey projects.

Consultation If you want to use consultation as a tool then our team can also manage your consultation project for you. We can provide consultation with families, businesses and all areas of the community.

We pride ourselves on our partnership working track record and any consultation work undertaken can be coordinated with other community groups. We can work with you from inception to completion and ensure your needs are fully met.

Focus GroupsFamily Resource Centre UK can plan and facilitate Focus Groups for you, helping you to plan the sessions. We can also analyse the feedback, providing you with tailored reports.

Mapping of services/providersThis research service was recently provided for several clients. The end result provided them with a clear and accurate picture of the chosen provision in their areas. Our team can research the target groups and provide you with detailed data.

Make positive changes with your business strategy, identify and understand your stakeholder’s needs


Are you considering streamlining or amalgamating your services? Do you want to find more effective ways to get your message across?

Family Resource Centre UK has been providing Information Services for a number of Local Authorities for many years. As one of the leaders in this field, we deliver focused and

well-monitored successful services. As part of this service provision, we have developed several business services.

These services can be tailored for your business, helping you to manage and share your information more efficiently and effectively:

Information Sharing


Database production Using SPSS, Access and Excel, we can work with you to develop concise, user friendly databases.

Publication developmentFamily Resource Centre UK has a wealth of experience in developing a variety of printed media for many different organisations:

• e-newsletters• printed newsletters• magazines• booklets• service directories• leaflets• stationery

Website developmentOur organisation has developed websites for Local Authorities and charities.

Working with a highly skilled web development team, we deliver functional, innovative website design at affordable prices

Data Management and analysisOur coordinators can work with you to analyse your data enabling you to measure impact and disseminate data. We have extensive experience working with various data management programmes including Excel, Access and SPSS and can analyse your raw data and provide you with tailored reports.

Effective and efficient information sharing and management


Are you looking to “up skill” your teams?Do you need to find a tailored programme that is not “off the shelf”?

Family Resource Centre UK develops bespoke training programmes to meet your particular needs.

Recent training programmes include volunteer training, working with children with special needs, school governor training sessions and an Outreach training programme.

These bespoke training programmes are delivered by our experienced facilitators and are supported with well researched training workbooks, reinforcing the work and providing valuable post-training learning and information.

As well as providing client training sessions, we can provide a “train the trainer” service, again supported with training work books.

Examples of training programmes include:

• Working with children and young people with special needs• Training programme for volunteers within a

third sector organisation• Cultural awareness training – for professionals

and school children• Disability awareness training - for professionals

and school children• Induction training programmes for new staff

and volunteers• Outreach training - developing a functional and

efficient Outreach in the community service • Family Finance Advisers training

Training

Obtain the right training for your staff. Bespoke training packages created and delivered to suit your needs


Are you looking for new ways to engage with families with children and young people with Special Needs

Family Resource Centre UK has been working with children and young people with special needs for over ten years.

We can develop bespoke services to meet your particular needs. These could include befriending projects, after school clubs, activity clubs, mentoring or information schemes.

Examples of recent work include:

DISCWe have developed DISC, the Disability Information Scheme, providing families with children who have special needs with vital information about services available to them locally, regionally and nationally. Our specialist information officers are also working in the community meeting families face-to-face and providing them with one-to-one support.

Families receive information through:• a monthly update• a quarterly newsletter• dedicated website pages for their area

We work closely with other professionals and agencies to ensure we have the most accurate and up-to-date information. DISC is an effective way for schools and other organisations to keep families up to date with services available to them.

Go! Great OpportunitiesGo! is an inclusive service for all children and young people including those with special needs, providing one-off events focusing on leisure activities and learning for the child/young person, their family and friends. The service encourages growth and inclusion, helping to build the self confidence of the children and the young people involved. We are expanding this service into new areas. Find you how you can have GO! in your area.

Special Needs/Learning Difficulties and Disabilities (LDD)

Improve the lives of the children and young people with Special Needs in your area


Are families within your authority in need of information and guidance around finance matters? Do you want to help families to increase their weekly income?

Family Resource Centre UK has developed the Family Finance Service. This service provides families with hands on, accurate advice and information on benefits, welfare and other finance issues.

We can provide you with a tailored Family Finance service, enabling you to choose the elements that suit your organisation’s particular needs.

Family Finance aims to inform and educate families, leading to their greater financial well being and consequent improvements in lifestyle.

This service is delivered by our qualified and experienced Family Finance Advisors through an outreach programme, home visits, telephone and email enquiries as well as a freephone support line.

The Family Finance Service is made up of:

• Family Finance Advisors• Call Centre• National Freephone number• Targeted publications• One to one appointment system• Benefits calculations• Surgeries• Outreach in the community programme• Family budget programme• Online tools and website

Family Finance


Family Resource Centre UK is an independent registered charity, registered in England and Wales.

We take great pride in furthering the development of all of our staff and in affiliating ourselves where appropriate.

As a registered charity and company we are required to prepare an annual report and accounts.You can obtain the full report from our website.

Family Resource Centre UK has a strong financial base and 88% of our income is spent on direct charitable activity.

Income and expenditure

2009/10 2008/09

Income

Voluntary Income 6,994 2,018

Grants 672,281 604,528

Other Income 21,529 25,727

700,804 632,273

Expenditure

Charitable Activities 593,485 510,079

Governance Costs 8,697 23,792

Organisational Costs 68,472 52,652

Depreciation 6,637 7,964

677,291 594,487

Surplus for year 23,513 37,786

Organisational Information


We are an environmentally aware organisation and have a “green policy”.

Our staff are encouraged to “reduce, reuse, recycle” at all times.

Waste management, pollution prevention, sustainability – these are all important to us.

We are proud to be a member of the Green Achiever Scheme.

Environmental Strategy


Talk to us to find out what we can do for you.

If you would like to discuss any of the services in this prospectus or perhaps the development of a bespoke service for your organisation, please contact Heather Hunter, Chief Executive, or Natausha van Vliet, Director of Development, using the contact details below:

Family Information Services, Call Centre services, Outreach programmes, Special Needs/LDD Services, Market Research, Consultation, GO! (Great Opportunities!), Data Management, Training, Websites, Information Management, Fundraising, Family Finance Services, Marketing

Heather HunterChief ExecutiveFamily Resource Centre UKE: [email protected]: 0118 9576 686

Natausha van VlietDirector of DevelopmentFamily Resource Centre UKE: [email protected]: 0118 9576 686M: 07827 895641

Family Resource Centre UK currently has offices in Reading, Bracknell and Swindon.For more information about the organisation please visit our website: www.familyresourcecentreuk.com

family resource centre uk prospectus 2011

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