famous from new zealand “how to get noticed from the most creative country in the world“
TRANSCRIPT
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Famous from New Zealand
“How to get noticed from the most creative country in the world“
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Create a great experience
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Service matters
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Feedback is your friend
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Feedback is your friend
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Deliver on the three “P’s”
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Be clear on your experiences PROMISE
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Be clear on your experiences PROMISE
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Define your PERSONALITY
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Deliver at all the PERFORMANCE POINTS
Service Booking
Sharing
Communication
Memories
Feedback
Value
Partnerships
Connection Points
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Social Media
is your (free)
friend
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To connect, engage and reward customers to drive positive word
of mouth
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To be more relevant, innovative and differentiate
your brand
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To benefit from peer trust, advocacy, influence and
reach
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To manage and grow brand reputation
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To recruit the “right” staff and energise internal
culture
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To gain insight, feedback, opinion and sentiment
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Social Media
is your (free)
friend
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Embrace creativity
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What is your higher purpose?
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Higher body and soul
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Improving quality of life through the automobile
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To give everyone in the world a common way to
boast ?
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To enable all to learn more about Maori culture through
entertainment?
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What is your higher purpose?
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Famous from New Zealand
“How to get noticed from the most creative country in the world“