faq - bulk sms
TRANSCRIPT
Frequently Asked Questions:
1. How do I get started with Valueleaf?For all of our services you need to have a Valueleaf account. Please write us (Contact Us) for a free Demo account.
2. What is "Bulk SMS /Group SMS" service?Once your account is activated you can login to www.Valueleaf.com. You can create your own group to send Bulk/Group SMS. It is simple to operate.
3. What is Sender ID? How do I set them?Before you start sending SMS, you need to set your GSM and CDMA mobile sender ID. This is the name or number, which displays on the receiver's mobile phone. You will have to send us an Sender ID Activation request on [email protected]. They will add it in your A/C.
4. What all location can Valueleaf deliver the SMS?We deliver the Messages to all service providers across India.
5. What is the Maximum length of the SMS?The Maximum length of the SMS you can send is 800 Characters. However as per TRAI regulation the standard length of any SMS is 160 characters. So once you cross one 160 characters you are charged for the next SMS.
6. How quickly will my messages be delivered?A number of factors affects the delivery time: Once messages are routed to the carriers the time it takes for them to be delivered to a handset is out of our control. If the recipient handset is switched off, has low reception, low battery, a full message 'inbox' or the high traffic at server can affect the time between sending and receiving the message.
7. Can I send special characters in SMS?Yes, you can send any special character of a US Keyboard.
8. Can I send SMS through alphanumeric sender id?Yes, you can send SMS with an alphanumeric sender id.
9. What are the payment methods supported by you?We accept all cash, cheques, Debit/Credit Cards and online payments. We do not accept credit cards.
10. What happens when my message encounters a switched off mobile, fax machine or an answering machine?When the system tries to deliver your message to a phone number which is switched off or out of range the message will remain in the network for 30 minutes. As soon as the mobile comes in range that message will be delivered to it.
11. Do I have a limitation on the amount of messages I send?No, there is no limitation on the amount of messages you send. Please note that the amount of messages you can send is limited by the credit balance of your account only. 12. Do you charge any setup fee or monthly rental to use the services?No. It is FREE to register and you receive Free test credits to check our services.
13. What is credit ?1 Message of (1-160 Character) = 1 Credit. So 1 Credit is utilized to send a message to any mobile network (GSM or CDMA) in India.
14. What is the validity of Credits I purchase?You will get validity depending on the scheme you buy.
15. How many minimum credits I can buy?You can buy minimum 5000 Credits.
16. Is there any monthly rental or minimum charges or commitment ?No, there are no rental or minimum monthly charges. Just purchase the credits as and when you need them. And you will be charged only for the SMS credits.
17. How long does message delivery take?It depends on the priority of you’re a/c. The average time taken is less than 5-10 seconds! However sometimes congestion in network may cause unavoidable delay.
18. At time a message can be sent to how many mobile phones?We recommend 5000. You can try more than that depending on your Internet bandwidth.
19. Which are the operators in India where we can send SMS?You can send SMS to almost any operator in India including GSM & CDMA.
20. Can I send messages to other countries?No. Currently not.
21. Can I take a trial of your service before I buy some credits?Yes. We can offer you some complimentary Free credits in our demo A/C when you Register for our services.
22. Can I use this service for Marketing our products?As per the prevailing rules you cannot use this service for mass marketing/spam. However you can use this service to push SMS to the clients who are eligible / agreed upon to receive your updates and promotions.
23. What format of mobile numbers to be used when I create contact list or send any message?Just type the mobile number (e.g 9840059095). In case you wish to send a message to multiple mobiles, separate the number with a Semi colon (;) Or just paste the list clicking on Enter after every contact. Now we have added auto detect and add default Indian country code.
24. Is it mandatory to use your service after we have registered?No, You are free to discontinue using our service whenever you wish to do so. Just send a support request or mail us at [email protected] informing us about your unwillingness to continue your account.
25. What is security of your website?Special attention is given to the security aspect. Password is send to registered mobile number only to prevent any misuse of this service. Your information will not be shared with any third party as per our privacy policy.
26. What is the protocol of sending message? Can I send anything to any one?No, Valueleaf provides you the best of the technology to ensure a better, fast, reliable and secure way of communication. Using our service for sharing adult / porn content, spreading of rumour, threatening language or any purpose which is against the law or causing dissatisfaction to any one is prohibited. Violating this protocol may lead to suspension of your account without prior notification.
27. Sometimes I receive duplicate massage.This happens in very rare circumstances. This may occur when you are on roaming, or in a very low signal belt. If you continue to face the same problem you can send a mail to [email protected].
28. How will I come to know that my message is delivered?We keep records of all the messages sent by you in last 7 days minimum. You can login and check the status at “Daily reports” and you can also access the oldest sent report using report section.
29. I am not able to find the registration link.Please click the link Register on the Home page of our website: www.valueleaf.com
30. I have not received my password/ I forgot my Password.Please mail us at [email protected]
31. I have a website, can I add SMS facility to it.Yes, we also provide http API gateway for sending SMS from your website or desktop application.
32. Do you offer any technical Support?Our Technical support is available 24X7. For any help write us at [email protected] or Call us on 080-43595950.
33. I need a proper Invoice before the payment. From where I can request this. You can request an invoice by sending an email to [email protected]
34. I am not getting delivery report.You need to check your message logs to get the delivery reports. Sometime due to congestion delivery reports will take time to come.
35. I did not find my question on your FAQ list.Kindly mail us all your queries or suggestions to [email protected]. We are happy to help you.
36. Kindly note that as per TRAI directive, all sender id's will be prefixed by a 3 character operator code (TA/TM/DA- etc) from the 1st of Feb 09. All sender ids has been reduced to 8 characters. Hence you are requested to kindly make a note and use sender id's within 8 characters, all sender id's longer than 8 characters will be reduced to 8 characters.
37. Now the restrictions in sender id's from 01 Feb 2009, are as follows,1. Dynamic Sender option disabled by the Telco.2. Vulnerable sender ids - messages will be dropped.2.1 Names of persons of repute, Political parties, City, state,2.2 Sexually explicit, Pornographic2.3 Unknown mobile numbers ( which are not owned by the sender , Not traceable)2.4 Controversial , unacceptable2.5 Not in compliance with Indian law3. Sender id's not listed in Telco's Database - SMS Will be dropped4. Numeric Number should be valid and the ownership of that number should be with the vendor.4.1 Invalid Indian mobile number4.2 Valid / invalid international mobile numbers