faqs about mobile banking · the i-planner is available for all bea app users (including bea and...

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FAQs about Mobile Banking

General questions Q1 What is the BEA App? Our innovative BEA App combines a comprehensive range of banking and financial services,

allowing you to manage your finances from the palm of your hand. Q2 What Apple devices and Android phones can support the BEA App & the “BEA Securities

Services” Mobile App? The BEA App is compatible with the following mobile devices:

iPhone, iPod touch, and iPad with iOS 9.x to 11.x Android phones with version 4.4 to 7.0 The “BEA Securities Services” Mobile App is compatible with the following mobile devices:

iPhone, iPod touch, and iPad with iOS 8 to 11 Android phones with version 4.4 to 7.0

Q3 Is the BEA App safe to use? Yes, the BEA App is safe and secure. Transactions made through the BEA App are secure due to the use of SSL technology.

Moreover, no personal information is downloaded to/stored in your mobile device. Q4 Is there any service fee for the BEA App? The application is free of charge. However, your mobile network operator may charge you a mobile data usage fee for accessing

the services provided by the application. For details, please refer to your mobile network operator.

Q5 Who can I call if I have any problems with or enquiries regarding the BEA App? You can call one of the hotlines below (during office hours):

Cyberbanking Hotline (852) 2211 1321 Customer Service Hotline (852) 2211 1333

Q6 Where can I go for information about BEA's policies regarding privacy and personal data? You can go to “Important Information” to read our Privacy Policy Statement and Personal

Information Collection (Customer) Statement.

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"i-Planner " Q1 What is i-Planner?

i-Planner is an intelligent integrated platform where you can manage your financial and lifestyle needs. Its first tool is a travel planner, which helps you plan and manage your trips abroad with unparalleled ease and efficiency.

Q2 Who can use i-Planner?

The i-Planner is available for all BEA App users (including BEA and non-BEA customers).

Q3 How can I start using i-Planner? To plan a trip, please follow these steps:

1. Tap “Lifestyle” > "i-Planner" under “Lifestyle” in the side menu. 2. Tap the “+” button to create a new trip. 3. Select your destination from a list or search for one in the “Go to” field. 4. Choose your departure date and return date by tapping the calendar. 5. A new trip will be created and you can start planning your trip.

Q4 What are the key features in i-Planner?

You can: 1. Manage your travel checklists before, during, and after your trip. 2. Buy travel insurance, exchange currency, pay bills, activate overseas ATM cash

withdrawal, and increase your credit limit. 3. Set your travel budget and check your expenses. 4. Split travel expenses with your friends using “i-P2P”. 5. Link with Facebook to keep your trips updated across all your devices. 6. Save favourite locations in your itinerary. 7. Share recommendations with friends

Q5 If I don’t link my trips with my Facebook account, can I still view the info I enter?

Yes. If you do not log in to i-Planner with your Facebook account, any data you enter will be stored in the device you are using at the time.

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"i-P2P" Q1 What can I use "i-P2P" for? If you’re BEA customer: With "i-P2P", you can make payments to friends by entering their mobile phone number in

order to share expenses. You can also: Make payments Collect payments Request payments View payment records

Starting from November 2017, you will be able to use “i-P2P” to make or collect payments to/from friends through Joint Electronic Teller Services Limited – JETCO Pay Services (JETCO Pay)*, a JETCO service which facilitates small-value interbank person-to-person payments. * For a list of participating banks which offer JETCO Pay to their customers, please refer to JETCO’s most recent announcements.

If you’re a non-BEA customer: You can collect payments through “i-P2P” into any account with a local bank in Hong Kong

(with no handling fee). Q2 How can I start using "i-P2P"? To use the service, please make sure you have already activated Mobile Banking. Next,

activate "i-P2P" through Cyberbanking internet service, and then set your friend list using the BEA App.

Q3 Can I update my "i-P2P" settings? Yes. To update your settings, log in to Cyberbanking and select "Settings", "Mobile Banking",

and "i-P2P". Q4 How can I pay? To make payments through the BEA App, please follow these steps:

1. Tap "i-P2P " through “Toolbar” or side menu. 2. Enter your Cyberbanking account no./username and PIN (personal identification no.) or use Biometric Authentication to log in. 3. Tab "Pay". 4. Enter the payment details and set a 4-digit sender code. 5. Inform the recipient of the code. BEA will then send an SMS code to the recipient's mobile phone (if the recipient has arranged to automatically collect payments or has registered for JETCO Pay, the funds will be instantly credited to his/her designated account, with no need for you to inform him/her of the sender code).

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Q5 Is there any transaction limit for payments? Yes. Please see the details below:

Sender Daily payment limit of HKD5,000 per Mobile Banking account Maximum payment amount of HKD5,000 per instruction Recipient Maximum daily collection amount of HKD15,000 per recipient

Q6 How many payment instructions can I make each day? You can make a maximum of 10 payment instructions each day. A maximum of 10 recipients

can be selected for each payment instruction. Q7 How can I send "i-Wishes" to my friends and relatives? To send "i-Wishes" through the BEA App, please follow these steps: 1. Tap "i-P2P" through “Toolbar” or side menu. 2. Enter your Cyberbanking account no. /username and PIN (personal identification no.)

or use Biometric Authentication to log in. 3. Tab "i-Wishes". 4. Select a category, cover image, and greetings message for your "i-Wishes". Now enter

the payment details and set a 4-digit sender code. 5. Inform the recipient of the code. BEA will send an SMS code to the recipient’s mobile

phone (if the recipient has arranged to automatically collect payments or has registered for JETCO Pay, the funds will be instantly credited to his/her designated account, with no need for you to inform him/her of the sender code).

Q8 What occasions, cover images, and greetings messages are available? There are five categories for you to choose from: "Birthday", "Wedding", "Baby",

"Graduation", and "Others" as well as time-limited greeting cards for certain festivals/events. With two cover images and four greetings messages in each category, you can mix and match to create the perfect "i-Wishes" to send to your friends and relatives.

Q9 How can I collect payments/"i-Wishes"? To collect payments and "i-Wishes" through the BEA App, please follow these steps:

BEA customers who have activated "i-P2P" 1. Tab "i-P2P" through “Toolbar” or side menu. 2. Enter your Cyberbanking account no./username and PIN (personal identification no.) or use Biometric Authentication to log in. 3. Press "Collect". 4. Enter the sender code.

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Non-BEA customers or BEA customers who have not activated "i-P2P" 1. Press " Guest: Collect i-P2P" through side menu. 2. Enter the SMS code sent by BEA, the sender code given to you by the sender, and the deposit account details.

Q10 When will the payment amount be deposited into my account? If you are a BEA customer, the payment amount will be deposited into your BEA account

immediately or to your BEA credit card account 1-2 working days after the transaction date. If you are a non-BEA customer, the payment amount will normally be available in your

designated bank account 2 working days after the transaction date. Q11 What will happen if I enter the wrong sender code several times? If you fail to enter the correct sender code in 5 consecutive attempts, the payment

instruction will become invalid. BEA will send an SMS to the sender notifying them that the payment instruction has been cancelled.

Q12 Is there any end date for collecting payments? You can collect a payment within 11 days of the sender making the payment instruction. If

you have not collected the payment within 11 days, BEA will send an email to the sender notifying them that the payment instruction has been cancelled.

Q13 Can I view the collection records of my payments? If you are a BEA customer and have activated "i-P2P", please follow these steps to view the

records in the BEA App: 1. Tab "i-P2P " through “Toolbar” or side menu. 2. Enter your Cyberbanking account no./username and PIN (personal identification no.) or use Biometric Authentication to log in. 3. Press "Collect". 4. You can view the collection details and status for the 30 most recent instructions.

Q14 How can I request payments? To request payments through the BEA App, please follow these steps: 1. Tab "i-P2P" through “Toolbar” or side menu. 2. Enter your Cyberbanking account no. /username and PIN (personal identification no.)

or use Biometric Authentication to log in. 3. Press "Request". 4. Enter the request details and total amount, and select payers (payers must have

activated Mobile Banking and “i-P2P”).

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5. BEA will then send an SMS to notify the payer(s) to pay. Q15 If my friend requests a payment from me, how can I pay? To pay a request through the BEA App, please follow these steps: 1. Tab "i-P2P" through “Toolbar” or side menu. 2. Enter your Cyberbanking account no./username and PIN (personal identification no.)

or use Biometric Authentication to log in. 3. Press “Pay” besides the request record under “Pending payments”. 4. Enter the payment details. If the recipient has not arranged to automatically collect

payments, please set a 4-digit sender code and inform him/her of the code. If he/she has arranged automatic payment collection, you will not need to set a sender code.

5. BEA will then send an SMS code to the recipient's mobile phone (if the recipient has arranged to automatically collect payments, the funds will be instantly credited to his/her designated account).

Q16 Is there any transaction limit for payment requests? Yes. Please see the details below:

Recipient Daily request limit of HKD15,000 per Mobile Banking account Maximum request amount of HKD5,000 from each payer

Q17 How many request instructions can I make each day? You can make a maximum of 10 request instructions in any one day. A maximum of 10

payers can be selected for each request instruction. Q18 How can I view my payment and request instruction records? To view records in the BEA App, please follow these steps: 1. Tab"i-P2P" through “Toolbar” or side menu. 2. Enter your Cyberbanking account no./username and PIN (personal identification no.)

or use Biometric Authentication to log in. 3. Select "Record" in the sub-menu, you can view the payment details and status of your

30 most recent instructions. Q19 How can I remind a payer/recipient to make/collect payments? To remind a payer/recipient to make/collect payments through the BEA App, please follow

these steps: 1. Tab "i-P2P" through “Toolbar” or side menu. 2. Enter your Cyberbanking account no./username and PIN (personal identification no.)

or use Biometric Authentication to log in. 3. Select “Record” in the sub-menu, then tab "Remind" on the relevant record and BEA

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will send an SMS reminder to the payer’s/recipient's mobile phone. Q20 How can I update a friend's details? To update friend’s information through the BEA App, please follow these steps: 1. Tab "i-P2P" through “Toolbar” or side menu. 2. Enter your Cyberbanking account no./username and PIN (personal identification no.)

or use Biometric Authentication to log in. 3. Select "Friends ". 4. To add new friends, press the add "+" button beside "Add new friends from phone

book". 5. To edit or delete your friend’s details, select "Edit" . 6. Check the friend list and press "Confirm".

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BEA App Biometric Authentication Service Q1 What is the BEA App Biometric Authentication Service (“the Service”)? The Service allows customers to access and operate their accounts through the BEA App using

biometric credentials registered on their mobile device (such as fingerprint and facial recognition).

Q2 What devices can support the Service? Devices supporting Touch ID or Face ID with iOS 9 or above can support the Service. For other devices, please continue to log in with your Cyberbanking account no./Credit Card

account no./username and PIN (personal identification no.). Q3 Will my biometric credentials be collected by BEA? No. The BEA App will access the biometric credentials registered in your device, but will not

store them. Q4 Is the Service secure? The Service is protected by your biometric credentials and the passcode you set for your

mobile device. During the set-up process, the biometric credentials stored on your mobile device will be

verified and you will be required to enter your Cyberbanking login credentials. When the Service is successfully enabled, an SMS notification will be sent to your mobile

number as registered with the bank. Q5 If my biometric credentials are not recognised, can I still log in using my Cyberbanking account

no./Credit Card account no./username and PIN? Yes. You can always switch to using your Cyberbanking account no./Credit Card account

no./username and PIN to log in. Q6 Will I be able to access my Mobile Banking and other BEA App services using any of the

biometric credentials stored in my phone? When you enable the Service, any biometric credential stored on your mobile device can be

used to log in to services of the BEA App. For security reasons, please do not let any other person register their biometric credentials on your device and please do not share your device with others.

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Q7 Is there anything I need to note before enabling the Service with Face ID? Please note that the probability of a false match when using Face ID may be different under

certain circumstances, such as if you have identical or similar-looking siblings, or if you are an adolescence with still-developing facial features, or if you disable Face ID’s “attention awareness” features.

Please read the terms and conditions carefully before enabling the Service. Q8 What do I need in order to use the Service? You will need:

an active BEA Mobile Banking account;

a device that supports the Service; and

the latest version of the BEA App installed on your device. Q9 How can I enable the Service? Go to "Settings" of BEA App through side menu, switch on "Enable Biometric Authentication",

or tap "Biometric Authentication Login" in the login page of the BEA App. Then follow the instructions to complete the set-up process.

The above also applies to customers using Face ID. Q10 How can I disable the Service? You can disable it any time in the BEA App by going to your "Settings" of BEA App through side

menu, switch off "Enable Biometric Authentication". The above also applies to customers using Face ID. Q11 Why has the Service been disabled? To protect your security, the Service may be disabled for any of the following reasons:

There is any change (e.g. addition/deletion) of biometric credentials in your mobile device;

Your mobile device’s passcode is turned off;

Another device has been registered for the Service;

There has been a change to your Cyberbanking account no./Credit Card account no./username and PIN;

Your Mobile Banking has been terminated. Q12 If I lost my phone, or suspect that my account may have been accessed by an unauthorised

third party, what should I do? Please log in to Cyberbanking, go to "Settings" > "Mobile Banking", and terminate Mobile

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Banking immediately. You can then visit any BEA branch to reset your Cyberbanking PIN. For any enquiries, please call our Customer Service Hotline on (852) 2211 1321.

Q13 Can I use the Service in multiple devices or for multiple Mobile Banking accounts through the

same mobile device? For security reasons, each Mobile Banking account can only enable the Service through a

single mobile device, and each device can only enable the Service for a single Mobile Banking account.

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"i-Spend" Q1 What is "i-Spend" after I tapped “Credit Card” on “My Banking”? It enables credit card holders to view their credit status, statement information, and recent

transaction history related to their BEA credit card. The “Pay” function in “i-Spend” also allows credit card holders to pay their credit card balance with accounts registered under the same Cyberbanking account.

Q2 What information is available in "i-Spend"? In "i-Spend", you can see the following information about your BEA credit card.

Credit Card Details Card Face Card Type Card Number (only first 4 and last 4 digits are shown) Credit Position Available Credit Limit Current Balance Statement Information e-Statement Statement Balance Minimum Payment Due Payment Due Date Bonus Points Accumulated Bonus Points Expiry Date Recent Transactions Transaction Date Description of Transaction Amount

Q3 Is there any difference between the information displayed in Cyberbanking and "i-Spend"? The information is no different from that under "Cards" in the Cyberbanking. "i-Spend" is

simply a quick and easy way to view your essential credit card information at a glance. Q4 Why can't I find my BEA credit card in "i-Spend"? "i-Spend" only displays BEA credit cards that you have registered with your Cyberbanking

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account, i.e. the same cards as those in the Cyberbanking "Credit Cards Account Summary". To register a BEA credit card with your Cyberbanking account, please visit any BEA branch.

Q5 What does the bar under "Available Credit Limit" mean? The length of the bar roughly indicates your available credit limit in proportion to your

approved credit limit. If your available credit limit equals or exceeds the approved credit limit, the bar will be full.

Q6 Why does the "Payment Due Date" section say "Immediate"? "Payment Due Date" is the due date to settle your statement balance.

"Immediate" is displayed if your credit card payment is overdue. Please settle the amount due immediately to avoid any further interest charges.

Q7 Why can't I find any Bonus Points for my credit cards? Because i-Titanium Card and JCB PLATINUM Card offer a cash rebate only, there will be no

Bonus Points for these cards in "i-Spend". With the UnionPay Dual Currency PLATINUM Credit Card, as the Bonus Points for the CNY section are recorded in the HKD section, please refer to "Accumulated Bonus Points" in the HKD section for details.

Q8 How many records can I view in the "Recent Transactions" of "i-Spend"? You can view all transactions made within the last month for your related account, starting

from the date that you activate Cyberbanking internet service. Q9 Why can’t I view my e-statements? Please make sure that your e-Statement service has already been registered.

Please log in to Cyberbanking services to register e-Statement service.

https://www.hkbea.com/html/en/branches_main.html

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Mobile Banking Q1 What is Mobile Banking?

Mobile Banking is a channel to access Cyberbanking service through BEA App or a web

browser of your mobile device.

Q2 What services are available through Mobile Banking?

You can:

Check account balances and details of all transactions made within the last month

through any channel

Transfer funds to BEA accounts

Transfer HKD funds to other local bank accounts through Electronic Clearing (ECG)

Pay bills*

Make donations* ^

Apply for travel insurance

Trade gold and check gold prices

Check MPF/ORSO account balance, contribution history, withdrawal history, fund

prices and make changes to your investments

Activate overseas ATM cash withdrawal function

Conduct cardless ATM withdrawal*

Trade stocks

Conduct FX/Precious Metal Margin Trading

* You should create a template through Cyberbanking – Internet before using this service.

^ This function is available for BEA Android App only.

Q3 Is there any service fee for Mobile Banking?

Mobile Banking is free of charge.

However, mobile data charges may apply for accessing the services. For details, please refer

to your mobile network operator.

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Q4 Is Mobile Banking available outside Hong Kong?

Yes. The service can be accessed in any area and country where your device is connected to

the Internet, and SMS notification can be received in areas and countries where your mobile

network operator has GPRS roaming and/or overseas SMS coverage.

However, mobile data charges may apply for accessing the services. For details, please refer

to your mobile network operator.

Q5 How can I change the daily limit for transactions made through Mobile Banking?

You can reduce your daily transaction limits by logging in to Cyberbanking – Internet,

selecting “Settings” and then “Transaction Limits”. To increase the daily transaction limits,

you will have to visit any BEA branch.

Q6 How can I use Mobile Banking?

If you have activated Cyberbanking - Internet, you can:

1. Download the BEA App from App Store or Google Play;

2. Tap “Mobile Banking” in the BEA App side menu;

3. Enter your Cyberbanking account no. or username and PIN in the login page;

4. Read and agree to be bound by the Terms and Conditions for Cyberbanking and Mobile

Services;

5. Enter/verify your mobile phone no.1, BEA identity message2, and email address;

6. Confirm the details you have entered;

7. If you wish to enable the BEA App Biometric Authentication Service3, click "Biometric

Authentication Login" on the BEA App login page and follow the instructions.

If you have not yet applied for or activated Cyberbanking - Internet, you can:

1. Apply Cyberbanking service at any BEA branch and collect your Cyberbanking account

number and Initial PIN (in PIN mailer);



4. Enter your Cyberbanking account number and Initial PIN in the login page;


Services;

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6. Create your username (optional) and enter your mobile phone no.1, BEA identity

message2, and email address;

7. Set your new PIN;




If you are a Credit Card account holder, you can:



3. Enter your credit card account no. and Phone PIN of credit card in the login page;


Services;

5. Create your username (optional) and enter your Mobile phone no.1, BEA identity

message2, and email address;

6. Set your new PIN;




1You will be able to use this mobile phone no. (also known as your “Mobile Banking User ID”)

for Stock Trading and FX/Precious Metal Margin Trading, and to activate i-P2P. SMS

notifications relating to Stock Trading, FX/Precious Metal Margin Trading, and i-P2P will be

sent to this mobile phone number.

2 The "BEA identity message" will be included in all SMS messages related to Mobile Banking

sent from BEA to confirm the bank’s identity.

3Works on the iPhone 5s or later models of iOS devices that operate on iOS 9 or above and

are biometric credentials-registered.

Q7 How can I suspend/resume the mobile banking service?

To suspend/resume the service, follow these steps:

1. Log in to Cyberbanking – Internet and select “Settings”, “Mobile Banking”, and then

“Maintenance”.

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2. Click “Suspend” or “Resume” in the maintenance table.

Q8 How do I log in to Mobile Banking?

To log in to the service through the BEA App:


2. Verify your biometric credentials using the BEA App Biometric Authentication Service1; or

3. Enter your Cyberbanking account no./credit card account no./username and PIN. Your

Cyberbanking password must be 8 to 12 characters long, and include a mix of numbers (0-9)

and letters (A-Z).

1 Works on devices supporting Touch ID or Face ID with iOS 9 or above which are biometric

credentials-registered.

Q9 How can I change my login PIN?

Log in to Cyberbanking – Internet, select “Settings”>“Change PIN”, and follow the

instructions to change your PIN.

Q10 How can I set a new PIN if I have forgotten my Cyberbanking PIN or have not yet applied for

one?

If you remember your Mobile Banking user ID and Mobile Banking 5-digit password, you can

follow the steps below to reset your Cyberbanking PIN.

Press “Set New PIN” Enter your Mobile Banking user ID and Mobile Banking 5-digit password Set your new PIN Enter your mobile phone number to confirm your identity with a one-time password (if

you have not registered for the OTP service in Cyberbanking) Enter your OTP password Attention: This “Set New PIN” function can be used once only.

If you are logging in with your Credit Card account no. and have forgotten your

Cyberbanking PIN, please call the Credit Card Customer Services Hotline on 3608 6628 to

reset your PIN.

If you do not have a Mobile Banking user ID or Mobile Banking 5-digit password, and have

already used the “Set New PIN” function or failed to reset your PIN through this function,

please visit any BEA branch to set a new PIN.

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Q11 I have entered my mobile no. incorrectly 5 times when requesting a one-time password

during the “Set New PIN” process. How can I proceed to set a new PIN?

If you are logging in with your Credit Card account no., please call the Credit Card Customer

Services Hotline on 3608 6628 to reset your PIN.

If you are logging in with Cyberbanking, please visit any BEA branch to set a new PIN.

Q12 Will the service be terminated if I enter the wrong Cyberbanking PIN several times?

If you fail to enter the correct password in 5 attempts, your Cyberbanking and Mobile

Banking services will be suspended. In this case, please visit any BEA branch to resume the

service.

Q13 How can I make a balance or transaction enquiry?

To make a balance enquiry, follow these steps:

1. Log in to Mobile Banking, and you will see the currency and current balance of your

accounts in “My Banking”.

2. Tap each account to check the transactions and available balance.

At “Transactions”, you will see details of all transactions made within the last month through

any channel. Log in to Cyberbanking – Internet to see your transaction history up to the last

12 months.

Q14 Can I make a balance enquiry about my foreign currency account or time deposit account?

Yes, you can enquire about the balance of your registered foreign currency account through

Mobile Banking. For time deposit account enquiries, please log in to Cyberbanking – Internet.

Q15 If I have recently registered an account under my Cyberbanking account, such as my savings

account, can I access this account through a mobile device immediately?

All bank accounts, credit card accounts, and gold accounts registered under your

Cyberbanking account can be accessed immediately.

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Q16 How can I transfer funds between BEA accounts in Hong Kong and to other local bank

accounts through a mobile device?

To transfer funds, follow these steps:

1. Log in and tap “Transfers” in the side menu or “Quick Links” in “My Banking”.

2. Tap the “BEA to HK” tab to transfer funds between BEA accounts in Hong Kong or the

“Other banks (ECG)” tab to transfer funds to other local bank accounts through the

electronic clearing system.

3. Select a template or enter your transaction details and then tap “Next”. To transfer to a

non-registered account, please create a template in Cyberbanking – Internet. Please refer to

Q16 for details.

4. Verify your transaction details and tap “Confirm”.

5. If the transaction is completed, you will see “Transaction completed”, a reference number

“WBKXXXXXX”, and transaction details on your mobile device screen.

Once the transaction is completed, it cannot be cancelled or amended.

Q17 How can I create templates for transferring funds to a non-registered account?

To create templates for transferring funds to a non-registered account, follow these steps:

1. Log in to Cyberbanking – Internet and select “Accounts”, “Transfers”, and then

“Templates”.

2. Select “Fund Transfers between BEA Accounts in HK” to transfer funds to a non-registered

BEA account or “Standard - Electronic Clearing (Free)” to transfer funds to a non-registered

local bank account.

3. Tap “Create a new template”, enter template details, and click “Proceed”.

4. Enter your one-time password and click “Confirm”.

5. Verify your template details and click “Confirm”.

Q18 How can I exchange foreign currencies through a mobile device?

To exchange foreign currencies through a mobile device, follow these steps:

1. Log in and tap “Currency Exchange” in the side menu or “Quick Links” in “My Banking”.

2. Enter your transaction details including the withdrawal account, withdrawal currency,

transaction currency, transaction amount, deposit account, and deposit currency. Then tap

“Next”.

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3. Verify your transaction details and the exchange rates, then tap “Confirm”.


“WBKXXXXXX”, and transaction details on your mobile device screen.

Once the transaction is completed, it cannot be cancelled or amended.

Q19 How can I create bill payment and donation templates?

To create bill payment and donation templates, follow these steps:

1. Log in to Cyberbanking – Internet and select “Settings”, “Mobile Banking”, and then

“Templates”.

2. Select “Bills” or “Donations”.

3. Enter template details, verify the details, and click “Confirm”. The newly-added template

will have a “suspended” default status.

4. Click “Resume” on the corresponding template to resume the template.

Q20 How can I edit/suspend/resume a bill payment and donation template?

After logging in to Cyberbanking – Internet, select “Settings”, “Mobile Banking”, and then

“Templates” to edit/suspend/resume bill payment and donation templates.

Q21 How can I make bill payments through a mobile device?

To make bill payments, follow these steps:

1. Log in and tap “Bills” in the side menu or “Quick Links” in “My Banking”.

2. Select a template name and enter your transaction amount.



“WBKXXXXXX”, and the transaction date/time on your mobile device screen.

Once a transaction is completed, it cannot be cancelled or amended.

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Q22 How can I make donations through a mobile device?

To make donations, follow these steps:

1. Log in and tap “Donations” in the side menu.

2. Select a template name and enter your transaction amount.



“WBKXXXXXX”, and the transaction date/time on your mobile device screen. BEA will also

send notification of any donations you make to your Cyberbanking account through webmail.

Once a transaction is completed, it cannot be cancelled or amended.

Q23 How can I print a donation receipt for tax purposes?

Donations of HK$100 or above are tax deductible with an official receipt. Once the donation

is completed, a notification will be sent to your Cyberbanking account through webmail. You

may obtain a printout of your donation details by clicking the print icon on the page. Please

contact the relevant charitable organisation for an official receipt of your donation.

Q24 What does the "Stock Trading" function allow me to do?

You can download/open the BEA Securities Service Mobile App to place buy/sell orders;

amend or cancel orders; check your order/portfolio status, stock quotes, charts, and

information on indices such as HSI & HSCEI by tapping “Stock Trading” in the side menu.

Q25 What does the "Travel Insurance" function allow me to do?

You can request a premium quote and instantly apply for a Travel Protection Insurance plan

by tapping “Travel Insurance” in the side menu.

Q26 What does the "Gold" function allow me to do?

You can place buy/sell orders and check gold prices by tapping “Gold” in the side menu.

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Q27 What does the "MPF/ORSO" function allow me to do?

You can check your MPF/ORSO account balance, contribution history, withdrawal history,

current investments, and fund prices, and make changes to your investments by tapping

“MPF/ORSO” in the side menu.

Q28 When do I need to use the Overseas ATM Cash Withdrawal Settings?

If you need to withdraw cash from an overseas ATM, you must activate the overseas ATM

cash withdrawal function in advance by setting the activation period and daily withdrawal

limit.

Q29 What can I do on the Overseas ATM Cash Withdrawal Settings page?

You can activate or deactivate overseas ATM cash withdrawals as well as edit the activation

settings.

Q30 How do I know if the overseas ATM cash withdrawal function has been activated or whether

its settings have been changed successfully?

The Bank will issue an SMS to your registered mobile phone number once the overseas ATM

cash withdrawal function has been activated or its settings have been changed successfully.

However, if you deactivate the overseas ATM cash withdrawal function, no notification SMS

will be sent.

Q31 What does the "Cardless ATM Withdrawal" function allow me to do?

You can set up withdrawal instructions through Cyberbanking – Internet or save the

instructions as templates for logging in to Mobile Banking and send payment instructions to

your friends and relatives. Then, they will be able to withdraw money from your bank

account without using the ATM Card.

Q32 Will I be logged out of Mobile Banking automatically if I do not enter any command after I

log in?

The system will automatically log out if you do not enter any command within 10 minutes.

faqs about mobile banking · the i-planner is available for all bea app users (including bea and...

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