fast fish forum presentation, 20 july 2016

Welcome to the

Topic 1: The changing role of the Business Analyst

© BSG. All rights reserved CONSULTING | TECHNOLOGY

The world of today

Impact to Business AnalystsEnvironmental forces

Demand for better, cheaper, more customised products

The prevalence of digital technologies within the retail space

Fintech’s and start-ups have much lower costs of IT

The impact of online sales, social networking and mobile applications on customer behaviour

New delivery methods are emerging to drive innovation

Obtaining customer insights is required for growth

Commercial Thinking

Design Thinking

Engineering Thinking

A change in core skills

Solving mysteries

Follow methodologies

Focus on documentation

Career BAs (Organisational

knowledge)

Ability to summarise and

document

Allocated across multiple

projects

BAs don’t stay BAs

Don’t follow methodologies

Works in a focused cross-functional team

Effective delivery

managers

Cross-functional skills

Think business and technology with the same

brain

Keep things running

(Operational)

Strategy and Change

Effective Facilitation

© BSG. All rights reserved

CONSULTING | TECHNOLOGY

The future of Analysis and Design

Users dictate how they engage Internet of Things

Content on demandMobile technology

Customer


The “Innovation by Design” Approach

• Identify and analyse existing data• Emphasise

• Observe the customer• Engage the customer

• Define the customer journey• Conceptualise initial

product features and scope

• Identify changes to product

• Features• Customers• Usage• Channels• Technology

• Define revised product concept

• Build the minimal product• Run user experiments • Measure customer feedback• Draw together learnings

ExperimentalLearning

Concept

Revised product concept

Pivot or persevere?

Insightful Innovation

Incremental Expansion

Customer Need


The strategic questioner


Conclusion

So what does this all mean for the Business Analyst?

The traditional role of a business analyst as a documenter of gathered requirements is dying…

What we are left with is fundamentally a multi-skilled business role, required to ask why and to innovate with the

customer at the centre of it all.


Topic 2: Change Management in the context of innovative change - How to Start & Sustain a Lean/Agile/DevOps Movement

Culture

Symbols

Culture

Symbols

Behaviours

Leadership

Culture

Symbols

Systems Behaviours

Team

“What kind of Engineering Culture do we want to create?”

Fishbowl Exercise

More Reality Orientated

MorePossibility Orientated

More TaskOrientated

More PeopleOrientated

“What does an agile engineering culture look like?”

Fishbowl Exercise

Thank you for joining us!Keep the conversation going