Faster ForwardRiding the tsunami of change

Technology is eating the world. G.R.O.W. Disrupting the HR function. 2017 to 2020.

Technology is eating the

world

$446bn

$608bn

$541bn$373bn

$255bn

2.5 quintillion bytes of data are created each day. That’s 90% of

all data in the world created in the last 2 years alone.

Source: http://www.bbc.com/news/business-26383058

2007

2008

More people on earth have access to cell phones than toilets.

Out of the world's estimated 7 billion people, 6 billion have access to mobile phones.

Source: United Nations, 2015

1/3 have smartphones

Source: http://www.slideshare.net/a16z/mobile-is-eating-the-world-40841467

2 to 3x more smartphones than PCs by 2020

Personal Taken everywhere Frictionless access Sensors, cameras Location Payment Social platform Much easier to use

10x the opportunity

Mobile leverageIncreased sophistication is as important as scale

X =

But, how is this changing business?

But, how can we progress how our city,

businesses, and operations work?

City

Employee

Citizen

G.R.O.W

1. Growth-driven & productive

2. Radical working practices

3. Open communities

4. Working smarter

1. Growth-driven & productive

The new business modus operandi is about open communications, reduced cost of ownership, and increased ability to perform.

Bring in key consultants vs. agencies to help with optimization and infrastructure build.

Collaborative content, video, text, and chat platforms.

Utilize on-demand (and cloud-based) business services, cars, bikes, accommodation, office space, resources and public transport.

Departments are more agile and have many ‘micro-pivots’

1. Growth-driven and productive

2. Radical working practicesNew ideas / new practices

Adoption of design thinking practices

A hacker ethos to drive cost efficiency

‘Traditional’ does not exist and new organization structures and experimented with

Learn on the fly with ‘plug-in experts’

Mind, body, spirituality, and love.

2. Radical working practices

“When you’re an entertainment company that’s spent the last decade going out of its way to recruit the most intelligent, innovative, talented people on Earth, telling them to sit at a desk and do what they’re told obliterates 99% of their value.”

Source: http://www.valvesoftware.com/company/Valve_Handbook_LowRes.pdf

VALVE desks on wheels

http://www.valvesoftware.com/company/Valve_Handbook_LowRes.pdf

Holacracy at Zappos

http://www.holacracy.org/

2. Radical working practices

New ideas / new practices

Adoption of design thinking practices

A hacker ethos to drive cost efficiency

‘Traditional’ does not exist and new organization structures and experimented with

Learn on the fly with ‘plug-in experts’

Mind, body, spirituality, and love.

Open your mind

http://global.kyocera.com/inamori/management/philosophy/index.html

“Elevate Our Minds”• Hearts in harmony with the "will of the universe" • Choose a loving, sincere and harmonious heart as our basis • Draw a vision with a pure mind • Have an open mind • Always be humble • Be thankful • Always remain cheerful

Take naps…

3. Open communities & ‘smart cities’

Open data and secure systems.

Actively create and curates online, and in-person communities.

No fear of sharing ideas, or time.

Volunteers within the community by offering on-demand access to skills and even possessions.

Plugged into online seminars and conferences.

Open to bartering.

3. Our community

Chicago

Chicago Array of Things

Start at 00:46s to 1:47s

Bristol

“Between April 2014 and the end of 2015, the FBI received 4,291 reports of ransomware attacks. Losses over that period totaled nearly $50 million.”

FUSION

http://fusion.net/story/278801/hackers-ransomware-hospital-smart-cities/

https://www.youtube.com/watch?v=pL9q2lOZ1Fw https://www.youtube.com/watch?v=hcoVMXLTQzw

Power Grids Traffic Grid

Security is essential.

4. Working smarter

9-to-5 is a forgotten context, as is the 25 days a year vacation.

Employers are interviewed for suitability.

They operate online freelancing and using freelance sites to hire resources as and when they need them.

Salary, savings, and settling down is not an option for the majority.

4. Working smarter

Candidate management

Employee Progress

Meet Amy & Andrew…

Source: http://uk.businessinsider.com/virtual-assistants-siri-alexa-growth-chart-2016-8?r=US&IR=T

Disrupting the HR

function

1997

Source: https://www.entrepreneur.com/article/281690

“AI coupled with analytics is gaining ground within the HR domain. From talent acquisition and workforce optimization to workforce transformation, AI can act as a strategic enabler for HR.

In the talent acquisition space, AI is bringing about a sea change in the speed, accuracy and timeliness of delivery.”

Entrepreneur

Source: https://www.entrepreneur.com/article/281690

“Auto-sourcing, just-in-time hiring, and self-serve hiring are expected to improve utilization and drive revenue growth.

AI driven applications can act as HR’s weather man helping them analyze the engagement level of employees, determine flight risk, uncover great talent in the frontline and more.”

Entrepreneur

PersonalizationWorkflow AutomationImproved Recruitment

Prediction

“26% of Canadian adults (20-59) would prefer to be screened and hired, or have their job performance assessed, by an unbiased computer program.”

&

The changing world

1764

Polyani’s Paradox

“We can know more than we can tell…"

VIV5m5s

6m59s - 8m13s

https://www.washingtonpost.com/news/the-switch/wp/2016/05/04/siris-creators-say-theyve-made-something-better-that-will-take-care-of-everything-for-you/

‘Lifelong Learning Companions’

How will this change the HR

function?

Human Ethics Specialist

AI Trainers

AI Psychologists

Citizens = Humans

Certainty Variety

Significance Connection/Love

Growth Contribution

Justice Trust

Value for money Safety

Access and transparency Democracy

Accomodation Stable and Sound Economy

Peace

Being Happy

Create Emotional Infrastructure

2017 to 2020

1New municipal, and organizational, solutions will be discovered in design charrettes involving employees and citizens.

2City and citizen partnerships and open platforms for consultation on new initiatives and budgetary assignment.

3 HR automation, supported by A.I. and big data, will become key in municipal solutions.

4Fewer HR generalists and more specialists with expertise in culture, technology, and building city culture.

5 Developers, Data Scientists, and A.I. will be foundational in the running of all city functions.

Faster ForwardRiding the tsunami of change