fcca cruising magazine

ELLIOTT ERWITT’S

puerto rico

the Islands of Puerto Ricoseepuertorico.com

To see the Islands of Puerto Rico through the eyes of an artist, go to seepuertorico.com, And then come see them for yourself.

For more information, places to stay and things to do, call 800.866.7827© 2010 Puerto Rico Tourism Company. Government of Puerto Rico.

Since its discovery, Puerto Rico has been welcoming and entertaining passengers. It's now the largest cruise homeport in the Caribbean. Thirteen cruise lines visit the port of San Juan thanks to its modern infrastructure and convenient air access. The Port of Ponce on the South coast and the Western port of Mayagüez, are also excellent ports of call with a well developed infrastructure and docking facilities. The islands of Vieques and Culebra offer superb, quaint island stopovers for cruise itineraries.

No matter where you tie up, the Islands of Puerto Rico offer much more to do before and after a voyage. Pristine beaches, championship golf courses and 500 year-old Spanish colonial fortresses. Add world class shopping and 5 star accomodations and you have more than enough reasons to keep people coming back for the next 500 years.

500YEARS

as the Gateway

to the Caribbean

More than

“AFTERNOON IN SAN JUAN” Photograph by Elliot Erwitt, Old San Juan, PR, 2009

Third Quarter 2010 • Cruising Magazine 5

Micky ArisonChairman & CEOCarnival Corporation

Daniel J. HanrahanPresident & CEOCelebrity Cruises

Karl L. HolzPresidentDisney Cruise Line

Richard E. SassoPresident & CEOMSC Cruises (USA) Inc.

Kevin SheehanFCCA Chairman,CEONorwegian Cruise Line

Stephen A. NielsenVice President,Caribbean & Atlantic Shore OperationsPrincess Cruises

Omari BreakenridgeManager of Communications & Design

Terri CanniciDirector, Special Events

Adam CeseranoSenior Vice President

James KazakoffSenior Director, Event Operations

Jessica LalamaExecutive Assistant

George OrellanaResearch & Membership Coordinator

Justin PaigeCommunications & MarketingAdministrator

Michele M. PaigePresident

28 Aon Risk Services’ FCCA Global Tour Operator Liability Insurance Program

32 Get Enchanted By the New Attractions on Royal Caribbean’s Allure of the Seas

37 Get a Taste of the Caribbean on the Carnival Magic’s RedFrog Pub

39 Bonaire Is Prepared for Their Cruise Passenger Growth

47 FCCA Associate Membership Program

13 Curaçao Hosts 2010 FCCA Platinum Conference

18 Saint Lucia Sees Big Benefits from Hosting FCCA Cruise Conference

20 Intriguing Dominican Culture and History Await You

25 Three Key Components to Developing Disaster Programs for Business

16The U.S. Virgin Islands

Going Beyond the Beach

7 President’s Letter

9 Cruise Industry News & Platinum Highlights

48 Platinum Member Listing

54 Associate Member Listing

67 Faces in the Industry

67 Cruise Ship Profiles

CRUISINGTHE FLORIDA-CARIBBEAN CRUISE ASSOCIATION MAGAZINE

FLORIDA-CARIBBEANCRUISEASSOCIATION Third Quarter 2010

Florida-Caribbean Cruise Association (FCCA)11200 Pines Blvd., Suite 201, Pembroke Pines, FL 33026Phone: (954) 441-8881 • Fax: (954) 441-3171Website: www.f-cca.com • E-mail: [email protected] Magazine © 2010 ~ All Rights Reserved.Reproduction in whole or in part, in any form, electronic or otherwise, without written permission of the FCCA is prohibited.

To subscribe or change your address, please send requeststo [email protected]

The information in this publication is provided "as is." FCCA and its Member Lines disclaim all representations and warranties, expressed or implied, with respect to any information,services, products and materials contained herein. FCCA and its Member Lines will in no event be liable for any damage or losses as a result of your use of this publication.

FCCA Member LinesAIDA Cruises • Azamara Club Cruises • Carnival Cruise Lines • Celebrity Cruises • Costa Cruise Lines • Cunard Line

Disney Cruise Line • Holland America Line • MSC Cruises (USA) Inc. • Norwegian Cruise Line P&O Cruises • Princess Cruises • Royal Caribbean International • Seabourn Cruise Line

FCCA Staff

Departments

Features

SpotlightCover StoryExecutive Committee

“Two are better than one, because they have a

good return for their work: If one falls down, his

friend can help him up. But pity the man who falls

and has no one to help him up!” –King Solomon

Strength in numbers is a familiar concept and one that we

frequently employ in our business operations. We constantly

rely on our partners, but also for ideas and support. They are

the ones we turn to when we want to expand or when we

need a helping hand.

Of course, this is something easier said than done; some-

times it can be hard to find partners, especially without the

right resources. This is why the FCCA exists: to develop

cooperative and synergistic relationships with our destination partners in both the public and private sectors.

This is also one of the main focuses of our 17th Annual Conference & Tradeshow in Santo Domingo,

Dominican Republic. Its balance between business sessions, social functions and the tradeshow, coupled with

the attendance of almost 100 cruise executives, representatives from destinations’ Tourism Ministries and over

a thousand players from all facets of the industry, create the perfect forum for the exchange of information and

industry trends, sharing of ideas and cultivation of valuable business relationships.

Beyond providing all of that, the Conference really epitomizes what the FCCA Platinum and Associate

Membership offers, as this is just one of many events with the same goals in mind, along with our year-round

projects and publications to ease and promote communications between the partners, cruise lines, executives

and destinations’ public and private sectors.

This edition of Cruising will also show some of the ways that the FCCA helps their partners. Saint Lucia’s arti-

cle displays the benefits that the Conference and Tradeshow have for the host destination; tips for how to get

the best return on a tradeshow is given; Aon breaks down how they are attempting to make insurance as afford-

able and valuable as possible for FCCA tour operators; John Korsak shares disaster preparation techniques;

Bonaire demonstrates their readiness for cruise passenger growth during their FCCA Service Excellence and

Taxi Pride Programs; Princess’ Chris Roberts provides insight from the Platinum Conference in Curacao; and

most valuable the Dominican Republic shares some of its best sites for the Conference participants staying

some extra time to know where to visit.

So help us help you by learning a bit more about what the FCCA can offer you and watching it in effect at the

17th Annual Conference & Tradeshow in Santo Domingo, Dominican Republic from October 25th-29th.

All for one, one for all!

Michele M. Paige


Gordon Buck, Vice President of Caribbean

Relations, Carnival Cruise Lines and

Michele M. Paige at the FCCA PAMAC

Conference in Curaçao.

President’s Letter

USA Tel: 212 867 2950 Canada Tel: 416 362 4242 UK Tel: 207 341 7000 France Tel: 33 1 48 25 74 60 Germany Tel: 49 69 89 00 9081 Head Office: Tel: 758 452 4094 Email: [email protected]

Eons before the arrival of Columbus, the Arawak Indians would make their ritual escape to the sacred pinnacles of the beautiful Pitons in the cool dawn. As their whispers flowed with the mystical trade winds weaving between the mountains, they would become one with the Great Spirit, and rejuvenation would begin... ...Live the Legend.

Legendary Saint Lucia


More Attention for Aruba Cruise

Port

The Government of Aruba, represent-

ed by Prime Minister Eman and

Minister of Finance De Meza, as the

shareholders of the Aruba Ports

Authority NV, agreed on the precondi-

tions necessary to move the container

port from Oranjestad to Barcadera in

the coming months.This means that

the cruise port in Oranjestad will

finally be able to implement its much

needed attention. More than just a

facelift, the plans include developing

the cruise port in such a way that it

will integrate into the existing com-

mercial infrastructure.

St. Thomas, USVI Implements

Enhancement Initiative

As part of the U.S. Virgin Islands’ com-

mitment to maintaining a safe and

enjoyable environment, the destination

launched an initiative to reinvigorate the

Coki Point area of St. Thomas. In turn,

the efforts will enhance overall visitor

experience with increased police pres-

ence, new beautification projects and

the regulating of licensed vendors. Read

more: www.usviupdate.com

Port Everglades Ready to Welcome

New Cruise Ships in 2011

The 2010-2011 cruise season at

Broward County's Port Everglades will

once again bring an array of new ships,

new itineraries and new passenger ser-

vices to South Florida.

Allure of the Seas, Royal Caribbean

International's second Oasis-class

cruise ship, will be named at her home-

port, Port Everglades, and begin sailing

every Sunday year-round on December

5, 2010.

In addition, four other newly built

cruise ships will debut at Port

Everglades this season. Holland

America Line's Nieuw Amsterdam will

be homeported at Port Everglades

through the winter beginning

November 7, 2010. Seabourn Cruise

Line will celebrate the United States'

debut of the Seabourn Sojourn on

November 15, 2010. Cunard Line's new

Queen Elizabeth will call at Port

Everglades on January 16, 2011. And,

P&O Cruises will have three cruise

ships calling at Port Everglades for the

first time, including the line's new

Azura, which is scheduled to arrive on

December 20, 2010. The other P&O

Cruise ships coming to Port Everglades

for the first time are Aurora, arriving on

October 26, 2010, and Ventura, arriving

January 4, 2011.

Port of Galveston Celebrates a

Decade of Carnival Cruises

September 30th marked a milestone in

Galveston. It was the tenth anniversary

of Carnival's service to the Texas city.

The port says that over the decade

Carnival ships have made 1,174 calls at

the port and boarded 2.7 million cruise

passengers. Carnival currently operates

two ships from the port, and next fall

(2011) they are both replaced with

larger vessels.

Royal Caribbean Proceeds with

School Construction in Haiti

Royal Caribbean Cruises Ltd., which

has long called on a private beach in

Haiti, has started construction on a

school on the earthquake-ravaged

island. Richard Fain, chairman and

CEO of RCCL, said the first school is in

northern Haiti near several villages and

is intended to go from kindergarten to

fifth grade the first year, and increase a

grade annually, with vocational training

in the evenings.

“The site has been leveled and the foun-

dation poured,” he wrote on his blog.

“Now they are putting up the walls and

installing the utilities. It ain’t very

fancy, but it should be one of the best

facilities in the area and we hope it sets

a good example for the future. It is

designed to meet California earthquake

codes and Florida hurricane criteria

(although it would have been easier if

we could have reversed those).

“We fully realized that in the context of

Haiti’s enormous needs, this project is

barely a ripple on the surface. It is a

small project which can only help a lim-

ited number of people. At the same

time, it will be a big help to those it does

reach, and we are all motivated by that.

It is a start and we believe a good one.

We hope that these kids can develop

into the leaders who will guide Haiti’s

recovery in the future.”

Fain wrote that the company is work-

ing with Foundation ProDev on secur-

ing teachers, books and curricula.

ProDev has been involved in education

since 1996 and most recently orga-

nized 14 tent-schools during the crisis.

The French-American School is con-

tributing textbooks and teacher train-

ing. Miami-Dade public schools are

contributing furniture it is replacing.

The American Jewish Joint

Distribution Committee is supporting

the construction of a similar school fur-

ther south in Haiti.

Cruise Industry News & Platinum Highlights


With a canvas of desert landscapes and brushstrokes

of blue skies and seas, the new Hyatt Regency

Curacao delivered an ideal setting for the annual

FCCA Platinum Associate Membership Advisory Council

(PAMAC) Conference, June 13-15. The 280-room meetings-

oriented resort, under construction for three years, opened

just two months prior to hosting its first significant group: the

Florida-Caribbean Cruise Association.

Over a hundred FCCA Platinum Members and cruise line

executives came for social mingling and business discus-

sions. Many attendees arrived early or stayed longer to enjoy

one of the Caribbean’s more interesting ports of call, includ-

ing an orientation to the unique harbor. Larger cruise ships

dock outside the harbor at the mega-pier, which opened about

ten years ago.

Previous travelers to Curacao, or those visiting on smaller

ships today, can talk about gliding through the narrow harbor

entrance that divides the capital of Willemstad, passing the

Plaza hotel on the right—the only hotel with marine collision

damage insurance—and docking along side in the channel,

prior to reaching the towering Queen Juliana Bridge—high-

est in the Caribbean. The Queen Emma pontoon bridge

swings open, as it has for more than a century, and permits

access to St. Ana Bay. Perched on the hill, Fort Nassau over-

looks the harbor; in the distance, the city’s sea of orange-col-

ored tile roofs and the region’s largest oil refinery are seen.

Cruise ship activity accounts for about 7% of port business.

The majority is a continual flow of tankers and freighters.

The refinery produces about 200,000 barrels a day, shipped

primarily to other Caribbean countries and Central America.

“But the cruise sector, unlike much of the other shipping,

directly benefits the local community on an island-econom-

ic level,” said Dimitri Cloose, commercial and marketing

manager of the Curacao Port Authority-primary sponsor of

the conference.

“Our UNESCO World Heritage site, the colorful harbor

entrance, and the Handelskade store fronts make us one

of the most photographed parts of the Caribbean,” said

Mr. Cloose. “The experience of the cruise guest here

rates high.”

CuraçaoHosts 2010 FCCA Platinum Conference

By Chris Roberts

Photo

by C

hris

Roberts

14 Cruising Magazine • Third Quarter 2010

The Mingling of Movers & Shakers

Some of the news being exchanged at the conference:

Judy Schoenbein, general manager of Appleton Estate Rum

in Jamaica, punched out some good news. Appleton has

introduced a new blend called “Exclusive.” To taste it, you

only need to visit the Estate, as it is sold there, exclusively,

for $295 a bottle, at last check.

Marc Melville and John & Paola Byles, the leaders of

Chukka Caribbean Adventures, shared their plans for the

cruise port expansion at Jamaica’s historic town of Falmouth.

Look to hear more about new tours to nearby sites like the

2,000-acre Good Hope Great House & Estate, depicting life

in the 1800s when Falmouth reigned as the wealthiest town

in Jamaica. “We need to continually promote awareness in

our brand,” said Mr. Melville. He can also tell you that

Falmouth had running water before New York City.

One highlight of the Platinum Tour Operators business

meeting was a Q & A session moderated by Eduardo

Gonzales, chairman of Discover Mexico and FCCA

Platinum Chairman. Topics focused on cruise line tour

selection and operations. Lisa Jensen, manager of Atlantic

& Caribbean shore operations for Princess Cruises, out-

lined changes in the line’s policy for selecting tours. “We

now have a Shore Excursion Working Committee, which

strategically reviews every destination and its attrac-

tions,” said Ms. Jensen. “We encourage you, as operators,

to research your own destination and look for new ideas

and concepts.”

Graham Davis, director of port development for Carnival

Corporation, formally addressed and encouraged the group

of tour operators to be creative. “You are the movers and

shakers in the tour business,” Mr. Davis said. “Part of the

future for ports is incorporating a destination defining attrac-

tion, like Mystic Mountain in Ocho Rios. People know the

name, and it’s our job to get these people to go there on one

of our ships.”

“The audience is changing,” said Colin Murphy, vice presi-

dent-destination development for Norwegian Cruise Line.

“People are looking for a less rigid experience.” Mr. Murphy

addressed the topic of destination selection. “We’re looking

for stable cost, a place that’s safe and fits our strategy, one

which has commercial appeal: a combination of all of these,

and where we can make money at?”

During the Platinum Membership Advisory Council session,

representatives from AON Risk Services and Chartis

Insurance Company (Wirth Monroe, Scott Lassila, Matthew

Maffai, and Candice Minerof) gave presentations about their

scope of services. They offered industry observations and

reviewed procedures for claims reporting. Inger Lisa

Skroder, founder of Trinity Air Ambulance, introduced the

new FCCA Urgent Care and Card program. Additionally,

Guatemala tour operator Gus Turcios from Go with Gus

Tours, was welcomed as the newest Platinum member, along

with Aruba Cruise Tourism.

FCCA attendees had the chance to visit Curacao’s famed

Hato Caves, the new museum at Christoffel National Park,

have a photo at scenic Knip Bay, do some shopping in a

UNESCO World Heritage site, and even visit an ostrich farm

(one of the biggest outside Africa). “It’s not like sitting in a

classroom listening to speeches,” says Martin LaBorde,

council member for the St. Vincent and the Grenadines Port

Authority. “At a conference like this, you can talk to every-

one as you sightsee.”

Afulfilling vacation requires

more than just sun, sand and

surf. Travelers want a variety of

activities to choose from that appeal to

all ages, a culinary landscape that pays

homage to the local flavors but is also

inspired by cultures around the world,

outstanding customer service and safe-

ty. The U.S. Virgin Islands Department

of Tourism understands this. That’s

why we’ve implemented programs spe-

cially designed to ensure the best possi-

ble getaway for travelers.

Whether by air or by sea, from the

moment a traveler arrives on St. Croix,

St. John or St. Thomas, they are wel-

comed by the bright smiles of local

greeters—Virgin Islanders who can

answer visitor’s questions and share

their own personal insights on the best

sights to see and places to go. The

Department of Tourism’s commitment

to customer service is evident by its

customer service pledge of excellence,

a promise made by tourism sector

employees to adhere to the highest ser-

vice standards.

The desire to ensure an exceptional

experience for travelers is territory-

wide. The government of the Virgin

Islands is supporting the effort by

enacting a plan that includes beautify-

ing key areas and standardizing on-site

vendors in popular locations to provide

the best health and consumer

practices. The plan also includes

amplifying security measures around

the territory to help visitors feel at ease

as they explore the United States Virgin

Islands.

With all of these programs underway,

the U.S. Virgin Islands is more appeal-

ing than ever for an unforgettable vaca-

tion. The Department of Tourism

invites new visitors to explore St.

Thomas, St. John and St. Croix and

returning visitors to rediscover what

keeps them coming back for more.

Here are just a few reasons why USVI

loyalists tell us they love coming back

to us year after year:

Fall in love with St. Thomas

St. Thomas is known as a shopping

Mecca, but when travelers aren’t busy

perusing downtown Charlotte Amalie

to take advantage of the $1600 duty

free allowance for U.S. residents,

there’s so much more to do. Visit the

previously inaccessible, historic

Hassel Island—home of the Danish-

and Napoleonic-era forts and ruins of

the19th Century marine railway. A 20-

minute kayak ride leads to the beauti-

ful beaches and reefs lining the scenic

route. A walk ashore reveals the histo-

ry of the ruins, and a snorkel along the

nearby reef offers a glimpse of the col-

orful underwater life that lies below.

Coral World Ocean Park’s activities

are all family favorites; give SNUBA a

try; visit the Marine Gardens or


The U.S. Virgin iSlandS – going Beyond The Beach

Underwater Observatory Tower; and

get up-close and personal with sea

lions, sharks, stingrays and

leatherback turtles.

Just a 10-minute ferry ride from

Charlotte Amalie is the charmingly

historic and peaceful Water Island,

often referred to as the “4th Virgin.”

Located just a half-mile south of

Charlotte Amalie—the territory’s capi-

tal—Water Island is a quiet retreat

that’s ideal for an off-the-beaten-path

exploration. Be sure to explore

Phillips’ Landing, the breathtakingly

beautiful vista at Fort Segarra, pic-

turesque Honeymoon and Sprat Bay

Beaches, Indian camp excavations and

other well-preserved ruins.

Find Bliss on St. John

Reconnect with loved ones or with

Mother Nature in the 7,000-acre Virgin

Islands National Park. Here, travelers

can hike along trails dotted with

ancient rock carvings (petroglyphs)

made by Taino Indians and view

demonstrations of cultural traditions,

including basket weaving, music and

dance, at the Annaberg Sugar Mill

Plantation ruins. Save time to also

visit the Catherineberg Plantation

ruins. Create your own souvenirs at

the Maho Bay Art Center, which oper-

ates a one-of-a-kind "Trash to

Treasures" program transforming junk

items into fine art and exquisite crafts.

Visit Trunk Bay and snorkel its famous

underwater trail. Mingle with locals at

the laid-back pubs and cafés in Cruz

Bay, or have an elegant dinner in an

old sugar mill transformed into a fine-

dining restaurant.

Indulge on St. Croix,

A growing Caribbean culinary hot spot.

Be sure to stop by one of St. Croix’s

many food vendors and low-key restau-

rants serving authentic VI treats like

paté, fish and fungi, kallaloo and potato

stuffing. Your meal won’t be complete

without a scoop or two of locally made

Armstrong’s ice cream, served at

restaurants and food stalls throughout

the island.

The largest of the U.S. Virgin Islands,

St. Croix is rich with the history and

cultural influences of the seven flags

that have flown over the territory. The

Whim Plantation Museum, an authen-

tic sugar estate dating from the

1700's, offers guests a glimpse of

Denmark’s colonial impact on the

island through tours of the furnished

great house and the surrounding sugar

factory ruins. The St. George Village

Botanical Gardens, dedicated to con-

serving the native plant species of St.

Croix, is an ideal spot to observe the

island’s natural beauty and learn

about its unique flora. Buck Island

National Monument offers a guided

snorkeling trail through pristine, pre-

served waters. Don’t forget to check

out the breathtaking view at Point

Udall, the easternmost point of the

United States. See it all in one day

with an exciting 4 x 4 jeep tour

through St. Croix’s back roads, lush

forests and tide pools.

Find your own secluded beach…

Three islands means there’s three times

the opportunity for beach relaxation.

Only the long-time repeat visitors know

which beaches offer the most off-the-

beaten path experience! Enjoy the

waters and powdery sands at some less-

er known favorites, like Isaac’s and

Jack’s Bay on St. Croix, Oppenheimer

Beach on St. John and Hull or Brewer’s

Bay on St. Thomas.


“It’s the fastest growing sector of the global tourism industry,

and the fact Saint Lucia was selected to host this important

cruise conference is a clear compliment to our nation’s huge

potential in cruise tourism,” declared the island’s Tourism

Minister, Senator Allen Chastanet.

Senator Chastanet added Saint Lucia’s hosting of the 16th

Annual Florida-Caribbean Cruise Association (FCCA)

Cruise Convention and Trade Show in October 2009 contin-

ues to pay dividends not just for the small island nation, but

also for its neighbor islands across the Caribbean.

Saint Lucia’s Minister of Tourism and Civil Aviation said the

hosting of the thousand delegates from October 26 to 30,

2009 in his hometown was, “An investment that will contin-

ue to earn dividends in years to come.”

Hosting the convention, he asserted, enabled Saint Lucia to

showcase the island’s solid infrastructure, new and improved

attractions and restaurants and top quality accommodations

to discerning travelers during the conference, which, in turn,

has positively impacted not only cruise tourism, but also land

tourism.

“As a nation, we have deepened our relationship with the

FCCA and the cruise sector and were able to build on the

phenomenal growth we’ve experienced in this sector over the

past few years,” said Senator Chastanet, speaking ahead of

the 17th annual convention in the Dominican Republic.

A major outcome of the FCCA Convention will be the hiring

of hundreds and potentially thousands of Saint Lucian

nationals thanks to a partnership struck between Saint

Lucia’s Ministry of Tourism and Civil Aviation, the cruise

industry and New York’s Monroe College, which has a cam-

pus in Saint Lucia.

Beginning this October, 150 students will enroll in Monroe’s

hospitality program, which offers three months of academic

schooling and three months of practical training across the


SAINT LUCIA SEES BIG BENEFITS FROM HOSTING FCCA CRUISE CONFERENCE

island’s hotel sector. At the end of the certification, success-

ful students have been guaranteed employment by

Norwegian Cruise Line’s CEO Kevin Sheehan and has also

offered to reimburse tuition fees after workers maintain jobs

for a specific period.

The hospitality and marine academy program will help

sharpen the skills of island nationals, reduce unemployment

and boost the number of Caribbean people who are employed

in the cruise sector.

And, Senator Chastanet believes, the real education will

begin onboard as future employees earn a living while being

trained by some of the best business people on the planet.

“The benefit to Saint Lucia means that when they come back

home, we will have a more skilled work force. With new

hotels coming on stream in the years ahead, it is going to be

a huge advantage,” he stated. One hundred and fifty (150)

new students are expected to enroll in the program every

three months.

Saint Lucia also reports major benefits from participating in

the FCCA’s Tradeshow, which has evolved into the primary

opportunity to showcase destinations and products to the

decision makers of the cruise industry. In Saint Lucia, there

was a particular focus on increasing the number of local

products—such as spices, chocolates and arts and crafts—

being sold aboard the ships.

“We had very productive talks at this tradeshow, and we are

pleased to see that these discussions will continue in the

Dominican Republic as we seek to create greater synergies

between the lines and the creative producers of our region,”

stated Senator Chastanet.

The Senator concluded that the Ministry of Tourism and Civil

Aviation in partnership with the cruise lines and the Ministry

of Communications, Works, Transport and Public Utilities is

spearheading a project to improve both the quality and quan-

tity of attractions, which will help to continue positioning

Saint Lucia as a marquee destination for cruise arrivals.



Resting along the Caribbean Sea,

the DR’s capital city and host

for the Florida-Caribbean

Cruise Association’s (FCCA) 17th

Annual Conference, Santo Domingo, is

overflowing with opportunities to explore

the rich culture and history of the

Dominican Republic (DR). Named the

2010 Capital of Culture in the Americas,

Santo Domingo is readily awaiting

FCCA delegates with world-class

museums, art and historic sites in the

city center and beyond. While in the

DR this October, we recommend that

you arrive early and continue your stay

after the conference to explore the

country’s unique culture, diverse her-

itage, exotic cuisine and countless arts

and entertainment options.

Dominicans express their unique

ancestry through their music, food,

art, architecture and friendly hospital-

ity. While you will find much expres-

sion of Dominican culture in Santo

Domingo, we invite delegates to

enjoy the rich hues and diversity of

the people and customs throughout

the country.

Experience Intriguing Dominican

Culture and History

The DR is the site of the first European

settlement in the Americas, and its cul-

tural heritage reflects a blend of indige-

nous Taíno, African, French and Spanish

influences. Christopher Columbus

described this lush land as, “A beautiful

island paradise with high forested moun-

tains and large river valleys,” when he

discovered the island on his maiden voy-

age to the Americas. This statement is

still as true today as it was during his

first visit to the island in 1492.

Every aspect of the DR’s cuisine,

music, arts and recreation provides a

unique insight into the development of

the country. In a single day, visitors can

experience both ancient and modern

cultures from around the globe.

To understand Dominicans, one must

experience their enchanting music.

Heard throughout the country, the

pulse-pounding thrill of the merengue

moves anyone that hears it. The devel-

opment of merengue coincides with the

nation’s birth and is the music that has

popularized Dominican rhythms known

around the world today.

In addition to experiencing culture

from music, delegates can also delight

in the taste of traditional Dominican

dishes. Nowhere is the country’s cul-

tural diversity more apparent than in its

gastronomy. As a former Spanish

Colony, many of its dishes carry a

familiar Latin American feel. Rice,

beans, meat and seafood still adorn

kitchen tables at dinnertime; however,

strong influences from early customs

give the meals a unique twist. From

traditional Taíno dishes featuring

yucca, plantains and potatoes to

African recipes using native ingredi-

ents, the country’s assorted fare is sure

to please visitors of all kinds. While

delegates are in the DR, they should be

sure to sample and enjoy local cocoa,

coffee, cigars, rum and, of course,

Presidente beer.

Dominicans also demonstrate their

unmistakable heritage through art. The

island is filled with many different

types of bright and colorful artwork.

Intriguing Dominican Culture and History Await You

Dominican Republic Host of 17th Annual FCCA Cruise Conference and Trade Show


Jewelry made out of bone and horns,

and coconut husk can be found at local

markets and shops, where native Taíno

influence appears throughout. In addi-

tion to jewelry, Dominican artists also

use clay, porcelain, hemp and guano to

make both decorative and religious

figurines.

The country is also known for its

unique amber and rare larimar.

Dominican semiprecious amber is 90

percent more transparent than amber

found in other parts of the world. While

yellow amber is common in the DR,

additional colors include deep red and

extremely rare smoky green and blue.

And the DR is the only place on earth

where you will find larimar, an opaque,

blue, semiprecious gem. A result of

ancient volcanic activity in the western

region, the stone is mainly blue with

hints of green and white, while shades

of brown, grey or red are sometimes

found woven throughout.

Although gastronomy, music and art

are important parts of the Dominican

way of life, a vital makeup of the cul-

ture can be found in the country’s

favorite sport, baseball. Much more

than a pastime, baseball is a major

source of national pride and identity. In

fact, almost 40 percent of players in the

U.S. Major League Baseball and its

minor leagues come from Latin

America, most of them beginning their

careers in the DR. Some of the most

famous Dominican baseball players

include Pedro Martinez, Alex

Rodriguez, Albert Pujols and Sammy

Sosa.

The DR is a cosmopolitan melting pot

overflowing with countless customs,

traditions and practices. Ethnic diversi-

ty, varying ways of life and cultural

offerings will excite the senses and

leave FCCA delegates with lifetime

memories.

Must-See Sites in the DR’s Port

Cities:

The DR’s two world-class cruise ship

terminals in Santo Domingo, a popular

port in La Romana and a beautiful

cruise ship spot in Samaná Bay on the

northeast coast are key gateways to the

country for cruise ship passengers.

While you are in Santo Domingo and

the DR, be sure to explore the top land-

marks and attractions in these three

unique areas. For more information on

the attractions included, visit:

www.GoDominicanRepublic.com.

Must-See Sites in Santo Domingo

Catedral Primada de América

The Colonial City in the DR is home to

the Catedral Primada de America, or

the First Cathedral of the Americas.

Constructed in the early 1500s, the

cathedral incorporates design influ-

ences from both Gothic and

Renaissance eras. Visitors to the cathe-

dral can visit any day from 8:00 a.m. to

5:00 p.m., and admission is free.

Amber World Museum

The Amber World Museum is located at

Arz. Merino #452 in the Colonial City

in Santo Domingo. The museum has

historical and scientific data on the cre-

ation of amber, in addition to insights

on the animals and vegetation that were

fossilized at that time. Dominican

amber has received special internation-

al recognition because of its purity,

diversity of colors and scientific and

collectible value.

Alcázar de Don Diego Colón

The Alcázar de Colón is one of the old-

est restored European-made structures

in the Americas, built by Christopher

Columbus’ son in the early 1500s.

Open Monday through Saturday, from

9:00 a.m. to 6:00 p.m., the museum

boasts art from the late Medieval and

Renaissance periods in Europe.

Plaza de la Cultura

Many of Santo Domingo’s museums

are located in the Plaza de la Cultura, a

large park area where museums are

adjacent to one another, including: the

Museum of Modern Art, the Museum

of Natural History, the Museum of the

Dominican Man, the National Museum

of History and Geography, the Palace

of Fine Arts and the Santo Domingo

National Theater.

Must-See Sites in La Romana

Altos de Chavón

Overlooking the gorgeous Chavón

River, Altos de Chavón is a replica of a

16th century Mediterranean village.

Created by architect Jose Antonio Caro

and Italian designer and cinematogra-

pher Roberto Coppa, the village offers

many restaurants, boutiques, a charm-

ing church and has its own school of

design. You can also take in a concert at

a very famous amphitheater that has

hosted top names in entertainment:

www.explorelaromana.com.

Cave of Wonders

The Cave of Wonders is located in the

San Pedro Highway toward La

Romana. It is home to the most impor-

tant sample of rock art left by the

Taino people. The cave includes

intriguing rock formations: stalactites,

stalagmites and columns. But the most

wondrous aspect of the large cave sys-

tem is the abundant and mysterious

drawings left by the Taino people:

www.explorelaromana.com.

Championship Golf at Casa de

Campo

Consistently ranked by golf experts as

one of the top 50 courses in the world,

Teeth of the Dog at the famous Casa de

Campo Resort in La Romana features

several signature Dye formations,

seven oceanfront holes and is consid-

ered extra challenging due to tricky sea

breezes. The resort also boasts Dye

Four, the newest Pete Dye course to

open at Casa de Campo and features a

300-foot deep river gorge with stunning

views of the Chavon River and valley:

www.casadecampo.com.do.

Must-See Sites in the Samaná

Peninsula Santa Barbara de Samaná

The provincial capital, Santa Barbara

de Samaná on the southern side of the

peninsula, is a popular base for whale

watching excursions or day trips to

Cayo Levantado, a charming island in

the bay. Samaná’s Malecón, or beach-

front strip, is a center of activity featur-

ing outdoor cafés and small shops.

Several scuba diving and snorkeling

tours are available to take you to acces-

sible dive and snorkeling sites.

Los Haitises National Park

Located south of Samaná, Los Haitises

National Park has more than 100

species of birds and mammals and

dozens of caves bearing pre-Columbian

Taíno art. Most visitors arrive by sea,

embarking from Sabana de la Mar (east

end), Sánchez (north end) or Samaná

(across Samaná Bay from Sabana de la

Mar).

El Limón Waterfall

Considered the most spectacular of the

DR’s many waterfalls, El Limón capti-

vates with a 150-foot cascade of water

falling into a large swimming hole. The

landscape surrounding the falls is pic-

turesque. The area is predominantly

agricultural, with home gardens and

vegetable plots bordering plantations of

banana, cacao, coffee and coconut.


Events to check out in Santo Domingo during the 17th Annual

FCCA Conference:

Gastronomic Circuit in Santo Domingo

In celebration of the 2010 Capital of Culture designation for Santo Domingo, the

Association of Dominican Restaurants has developed a festival of gastronomy.

A different theme each month from August through December this year allows

patrons to sample delicious Dominican gastronomy at 32 of the best restaurants

in Santo Domingo and Boca Chica. In October, sample sumptuous seafood

from the surrounding seas prepared with fresh coconut from Dominican coconut

palm forests: www.gastronomia.do.

Jazz in the Colonial City

Enjoy free performances of musical groups, including jazz and merengue every

Sunday, from 5:00 p.m. to 10:00 p.m., at the San Francisco Monastery in Santo

Domingo’s Colonial City: www.GoDominicanRepublic.com.

Santo Domingo Festival:

This festival takes place every Friday and Saturday of the week at the Plaza de

España in the Colonial City. Free outdoor shows begin at 9:00 p.m:

www.GoDominicanRepublic.com.

Dominican Arts & Crafts Fair

The Dominican Arts & Crafts Fair is held at the Plazoleta Fray Bartolomé on

Padre Billini Street every Friday, Saturday and Sunday from 9:00 a.m. – 9:00

p.m. in the Colonial City in Santo Domingo: www.GoDominicanRepublic.com.

DR Winter Professional Baseball League Season Begins

The DR’s winter baseball season begins in October and runs through

December: www.lidom.com/calendario.htm.

Dominicana Moda

DR Fashion Week is dedicated to fashion and draws top models, designers and

fashionistas. This year’s special guest is designer Oscar de la Renta:

www.dominicanamoda.com.

Dominican Republic!

M

Set your cruise control to Dominican Republic!

Meet us at the 2010 FCCA Cruise Conference and Trade Show October 25-29 in Santo

soon in the Republic of Colors.

The Republic of

COLORSThe Republic of

COLORS

GoDominicanRepublic.com

Achieve readiness

Many emergency programs focus on

responding to disasters. Unfortunately,

response-focused disaster planning

can be a disaster! Businesses face

many risks, whether natural or man-

made, and, with the proper consider-

ations, may ultimately achieve a

solid state of readiness to deal with

the risks that should be realized.

Before discussing further, it is

important to recognize the differ-

ence between preparedness and

readiness.

Preparedness is having all the right

tools for the job, in this case ade-

quately responding to and recover-

ing from an emergency situation.

That means having an appropriate

plan of action. Readiness is know-

ing and understanding how to use

that plan at the appropriate time.

This is achieved through adequate

training. Thus, preparedness comes

before readiness, and readiness is

achieved through training.

To get started in the right direction,

the company first needs to deter-

mine that risk exists from certain

threats; denial is not an option. By

conducting a well-rounded assess-

ment on risk, the business entity can

adequately identify those potential

hazards that pose a viable threat and

can then address those hazards

specifically as they work through

the preparedness process.

Second, the company must put

together a plan of action to deal with

those threats. Many times we think

of emergency plans as voluminous


When disasters happen,

businesses are directly

impacted. In the face of a

disaster, the business will be a casu-

alty if risk is ignored, preparedness

is overlooked, and recovery is ran-

domly implemented. However,

every business—from destinations

to ports and the cruise lines that

travel in between—can survive the

impacts of any disaster by building

a solid readiness posture, imple-

menting an appropriate response,

and emerging from a crisis with

resilience. Applying these princi-

ples to the general practice of nor-

mal operations allows the business

to apply preparedness and

resilience principles on a daily

basis, making these concepts a nat-

ural course of action both during

and following a crisis.

Key Components to Developing

Disaster Programs for BusinessBy John A. Korsak

THREE

binders of page upon page of unin-

telligible technical jargon. The truth

is that an emergency plan can be as

simple as a few pages that adequate-

ly address the key elements of emer-

gency functions for the specific

enterprise. The key is to make the

plan applicable and complimentary

to actual operations and have it writ-

ten in a way that is commonly

understood by all members of the

organization.

Finally, the business needs to ensure

that all personnel are familiar with

the emergency plan and that each

person understands their role(s) dur-

ing a crisis. This is accomplished

through straightforward training and

short drills or exercises seamlessly

incorporated into normal business

practices. Once these things are

accomplished, the company is well

on its way to being ready for what-

ever may come its way.

Respond appropriately

The first thing that businesses need

to know about responding to an

emergency is that not all responses

are the same and do not always call

for “all hands on deck.” A compa-

ny’s response to crises should be

scalable and flexible, with the level

of response being determined by the

crisis at hand. The most effective

response is rooted in proper plan-

ning and readiness efforts. If the

business focuses on real potential

threats and addresses those threats

reasonably and logically in the plan-

ning process, then the response will

flow smoothly.

But do not be deceived; responding

to a disaster can be treacherous,

which is why the response effort

should be organized and practiced

ahead of time and executed by capa-

ble leaders under a proper incident

command structure. This principle

must be balanced with a unity of

effort. Emergencies are not man-

aged well in a vacuum, and by

engaging partners, suppliers, and

other entities with certain expertise,

the business can emerge from the

response quickly.

Emerge resiliently

Businesses face several challenges

in the aftermath of a crisis. These

include the direct impact on or loss

of company assets, negative public

opinion, and the ability to quickly

and fully restore business opera-

tions. For businesses involved in

any crisis, an adequate and timely

response contributes greatly to the

company’s ability to overcome

these challenges, which is why

proper planning and effective

response strategies are the critical

baseline elements of the recovery

effort. The business uses its emer-

gency plan to appropriately respond

as it is pushed into the crisis, but

only a robust recovery strategy can

pull the business back out.

There are two critical parts to a solid

recovery. First, like the emergency

plan, the business must put into

place a viable business continuity

plan. This plan identifies the com-

pany’s critical functions for

enabling business; establishes an

actionable way to ensure that those

functions are not interrupted; and

sets provisions for maintaining lead-

ership through the crisis and overall

emergence from the crisis.

Second, information management

and crisis communication are vitally

important following a disaster when

information is in high demand by the

media, the public, and the customer-

base. In the absence of timely and

accurate information, rumors and

misinformation take root and become

fact. By getting out in front of the

news cycle, business managers can

avoid negative publicity and set the

course for how and what information

is distributed. The company’s crisis

information management strategy

will define how information is gath-

ered, analyzed, compiled, and dis-

seminated. Further, protocols on cri-

sis communication will be estab-

lished. These include identifying the

right person to speak to for the com-

pany during a crisis, when and how

often information is broadcast, and

exactly what information is released

and for what purpose.

Disasters will happen, whether it

is a hurricane, an earthquake, fire,

or major criminal activity. The

way to defeat the crisis is to pre-

pare to respond to recover.

Developing and implementing

these solutions can mitigate poten-

tial loss and liability and also

ensures a more resilient position in

the market place. Establishing

emergency plans to protect your

business in emergencies is just

good business practice.

John Korsak, is Director of Florida

Operations for Witt Associates, a pub-

lic safety and crisis management con-

sulting firm based in Washington,

D.C. Witt Associates has unrivaled

experience and hands-on knowledge

of emergency preparedness, response,

recovery and mitigation services.

www.wittassociates.com


DOES HER ALL-INCLUSIVE CARIBBEAN GETAWAY

INCLUDE RISKS YOU AREN’T PREPARED TO HANDLE?

Bad things can happen in beautiful places, whether natural or man-made. It only makes sense to prepare for the possibilities.

Since 2001, Witt Associates has been helping organizations control the outcome of events by enhancing opportunities while preventing and mitigating risk. We offer a full range of planning, mitigation and prevention consulting services to expertly prepare your organization for nearly any crisis. From disaster preparedness to crisis management to media and government relations, we are the gold standard in our fi eld, able to help you reduce uncertainties and achieve desired outcomes.

The benefi ts are clear. The results, tangible.

Witt Associates makes a difference.

www.wittassociates.com

©2010 Witt Associates, Inc. All Rights Reserved.


September marked the first anniversary of Aon’s engage-

ment with the FCCA Global Tour Operator Liability

Insurance Program. Much has happened over the past year.

We wanted to take this opportunity to highlight our work to date.

From the onset, Aon has emphasized program sustainability

being the core theme of what our work product would be cen-

tered around. One of the major drivers of insurance sustain-

ability is claims control. If claim payouts begin to exceed

premiums collected, costs will increase, and the sustainabili-

ty of the program will be in jeopardy. If claim settlements

trend lower than premiums collected, costs will begin to

decrease, and the overall group’s strength will be fortified.

Aon is very focused on helping to make sure that this second

statement becomes a reality for the FCCA’s insurance pro-

gram. The way we make this a reality is though safety and

loss control, which leads to the development and implemen-

tation of industry best practices.

The activities that tour operators conduct are unique. There is

no written rulebook or governing safety board that sits above

all tour activities. To conduct loss control and begin compil-

ing industry best practices, we had to get out into the field

and gather our data directly form the source. Over the last 9

months, we have visited four countries, met with 10 different

tour operators, inspected 80 individual tours and audited over

30 specific tour activities.

Below is a summary of Aon’s initiatives and activities. Our

initial activities were focused on the following concepts:

• Targeting geographies with a history of claims

frequency and severity,

• Learning first-hand from operators with proven

safety and loss control track records,

• Conducting loss control inspections,

• Concentrating on best practices for higher risk

tour activities (i.e. ATV, Zip Line/Canopy, Wave

Runners/Jet Ski, high volume transfer activities, etc.),

• Develop tour specific supplemental applications

for higher risk tour activities.

Again, one of our primary goals in our first program year was

to identify best practices and compile safety data that could be

shared amongst the FCCA members. Best practices will pro-

vide a set of standards by which we measure the safety of the

various tour operations. Tour specific supplemental applica-

tions will allow us to identify and capture key underwriting

criteria, thereby standardizing the underwriting process.

Overall, these best practices will be utilized as the foundation

for our loss control recommendations and deliver client spe-

cific safety and loss control support. In turn, a safer group

leads to fewer claims, better premiums and overall program

sustainability.

Passenger injuries clearly have a negative effect on the over-

all cruise and shore excursion industry. There are both direct

medical costs and indirect costs related to reputational risk

and public relations. More specifically as it relates to the

FCCA insurance program, escalating passenger injuries will

increase the premiums that are paid. The collective purchas-

ing power of a safe group will allow Aon to negotiate lower

premiums. Ultimately, safety and loss control will be a vital

part of ensuring the program’s long-term success.

Looking ahead to the upcoming year, our loss control strate-

gy will again focus on reducing the claim frequency and

severity of the program. We will continue to devote attention

to on-site visits to encourage implementation of best prac-

tices and recommend corrective action for operators present-

ing hazardous conditions. We will also further emphasize

general insurance education through the underwriting pro-

cess. For instance, we will take a closer look at how member

operators select subcontractors, collect certificates of insur-

ance and manage the use of non-owned watercraft and non-

owned motor vehicles.

We look forward to working with all of you again and con-

tinuing the success of the FCCA Global Tour Operator

Liability Insurance Program.

For more information contact Helen Mena at: 305-961-6231.

Aon Risk Services’ FCCA Global Tour Operator Liability Insurance Program

Just Ask The Florida-Caribbean Cruise Association.Aon focuses on delivering value and impact to all our clients, and as a result, Aon is the world’s leading broker of insurance services.

Just ask the Florida-Caribbean Cruise Association. As the FCCA’s endorsed broker for the Global Tour Operators Liability Insurance Program, Aon delivers value in a variety of areas, including:

• General Liability / Third-Party Liability Coverage

• Contingent Auto Liability Coverage

• Contingent Watercraft Liability Coverage

• Claims Consulting Services

• Loss Control Services

With more than 40 Aon and Aon A�liate o�ces located throughout the Caribbean and Latin America, we stand ready to serve the needs of the FCCA membership.

To inquire about Aon services for FCCA Members, contact: Hellen Mena Savitt, Aon Risk Services, p: +1.305.961.6231, e: [email protected]

Expertise.

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Basse-Terre, Grande-Terre, La Désirade, Les Saintes, Marie-Galante

the 5 sides of paradisethe 5 sides of paradise

Guadeloupe Islands Tourist Board (European Offi ce)

23/25, rue du Champ de l’Alouette - 75013 ParisTél. : +33 (0)1 40 62 99 07 - Fax : +33 (0)1 40 62 99 08

E-mail : [email protected]

www.lesilesdeguadeloupe.com

On December 1, 2010, the sec-

ond of the two largest cruise

ships ever built will join the

Royal Caribbean’s Oasis Class—

Allure of the Seas. This 5,400 pas-

senger, 2,700 stateroom, 220,000

ton ship will join her sister in sur-

passing the Freedom Class by 40%

and alternate with her between

their Eastern and Western Caribbean

itineraries.

Though many of the features have

been revealed or discussed with Oasis,

they remain spectacular enough to

continue being talking points. The lay-

out essentially stays the same, with

the reappearance of the neighbor-

hoods: Boardwalk and Central Park

and their unique ambiences, stores,

restaurants, gardens, and carousels.

The entertainment district, with the

Aquatheater, a three-tiered main the-

ater, ice-skating rink (which features

shows and caters to free skaters) and

comedy club will also return, along

with the sports district and its 4

Flowriders, 10 pools and whirlpools,

climbing walls, zipline, basketball

court, etc. Of course, the elaborate,

multiple floor spa and fitness section

will also find its way onto Allure.

Indeed, the sisters definitely share

similar genetics, but some of the

facets and features have been

minutely tweaked. These slight

changes help account for why Allure

is already being dubbed the “enter-

tainment ship.” Instead of Hairspray,

Chicago: The Musical will be the fea-

tured show in the main theater.

Another new show will be the Allure-

exclusive high-flying acrobatic dis-

play—Blue Planet. Also, the Allure’s

Aquatheater will showcase its very

own OceanAria, which features more

aerobatics alongside the water stunts

and dives.

Other modifications have come from


Get Enchanted by the New Attractions

On Royal Caribbean’s Allure of the Seas

playing off of the successes from

Oasis. After seeing the popularity of

the Park Café in Central Park, it was

decided that there should also be a

complimentary food pairings with

the Boardwalk, so the Boardwalk

Dog House was formed, with its free

fare of hotdogs, sausages and top-

pings. The Boardwalk also was an

obvious choice for a different spe-

cialty restaurant and will house the

Mexican themed Rita’s Cantina

where the Seafood Shack is located

on Oasis. Also, the triumphs in the

Aquatheater and recognition of the

entertainment factor the screen

plays in accompaniment of the

activity platform led to adding a 3D

screen in the main theater for 3D

movies and content.

Fashionistas should also delight in

the introduction of a flagship Guess

accessories store on the Royal

Promenade, featuring handbags, wal-

lets, watches, jewelry, shoes, eye-

wear and perfume. Art connoisseurs

will enjoy the unveiling of a store fea-

turing Romero Britto’s art. And any-

one can appreciate the other addition

to the Promenade—guest self-serve

kiosks. Here, passengers can view,

print or e-mail their seapass folio,

personal calendars and even their

airline boarding passes.

So though Allure may not offer a

Top left: Interior balcony view

Top right: Royal Promenade

Bottom: Aqua Theater Diving Show

wholly new product, it has received

enough alterations and innovations to

create a completely unique ship and

experience. It will have no problem

following the standard-setting perfor-

mance put on by Oasis and should

cause the already standing audience

to have another ovation (and may

even create a little sibling rivalry).


Just outside Port Everglades, another getaway awaits, featuring dining, shopping, beaches and fun. Upgrade every cruise with a stay in Greater Fort Lauderdale.

Call Carlos Buqueras or Alan Hill at 800-421-0188, 954-523-3404 or visit www.porteverglades.net

Where the best cruise ships launch and the greatest getaways begin.

FLORIDA

Fort Lauderdale Hollywood Dania Beach

One of the new innovations

onboard Carnival’s upcoming

Magic—slated to debut in

Europe on May 1, 2011—will be the

Caribbean themed RedFrog Pub. It has

recently become a cruise line trend to

create pubs offering passengers a variety

of activities. While Carnival has contin-

ued this direction, it has also broken the

mold. Instead of the traditional mirroring

of Irish and/or English pubs, the RedFrog

will embrace the cruise line’s Caribbean

roots and laid-back atmosphere.

Carnival calls the décor “British West

Indies meets Key West” and wants

guests to feel the amiability of the

islands’ local watering holes. Still, there

will be remnants of their home away

from home with a nautical-themed inte-

rior featuring woodwork, lively tiles,

portholes and images of ships at sea.

Patrons can take all this in while over-

looking the Lanai (a half-mile open-air

promenade) and ordering from the

menu loaded with island delights:

Bahamian conch salad, grouper fingers,

Jamaican chicken wings and much

more.

Of course, a pub provides plenty to

accompany the food, and the RedFrog

Pub will showcase top-rated Caribbean

rums, a collection of the region’s best

beers and even its own private brew—

the ThirstyFrog Red—among its fully

stocked bar. Enhancing the pub’s cool

Caribbean vibe will be tastings of the

region’s best rums and beers.

But delicious food and drink will not be

the only entertainment served at the

RedFrog, as foosball and shuffleboard

tables, along with a jukebox, will allow

the guests to play and dance as if they

were already in the islands. The

relaxed, good-natured ambience of the

pub is sure to offer a festive environ-

ment where guests can kick back and

create friendships in a distinctive and

convivial tropical setting.

So get ready to hop on into the RedFrog

Pub when the Magic makes its

European debut next spring. Following

her inaugural Mediterranean voyages,

the ship will relocate to Galveston,

Texas for year-round Caribbean calls

beginning in November 2011.


Get a Taste of the Caribbean at the

Carnival Magic’s RedFrog Pub

Since Bonaire has seen a surge of cruise passengers over

the last 5 years—from 40,000-50,000 to 200,000-

250,000 per season—they realized how important the

cruise product is to their destination and that they need to

learn all they can about the passengers and how to better

them, along with developing their own infrastructure to

accommodate the influx of visitors.

To accomplish the former, they called in the FCCA’s Adam

Ceserano and George Orellana to conduct the FCCA’s series

of training programs: the Caribbean Taxi Pride Program and

the Service Excellence Program.

Over 150 participants gathered to learn from the FCCA’s

wealth of knowledge about the cruise passengers and how to

appeal to their expectations and desires in order to provide

the best form of customer service, courtesy, professionalism,

marketing, rules and safety so as to best convert these pas-

sengers to stay-over guests and marketing tools through their

rave reviews.

Bonaire showed that they also had ideas in place for the pro-

grams and the future, offering a “seal of quality” sticker for

the attendees to place inside of their cars, businesses, badges,

etc., and Mr. Anthony Nicolaas, Commissioner of Tourism of

Bonaire, along with Mrs. Ronella Tjin-Asjoe Croes, Director

of Tourism, presented the island’s global, regional and local

cruise tourism development, including their own recent inno-

vations and focal points for the upcoming season. They

showed that Bonaire has indeed improved upon their physi-

cal and human product and have maintained especially high

human capital ranks, according to the island’s annual cruise

tourism survey, probably due to their intensive, island-wide

3-year awareness program.

Still, Bonaire has proven that they realize they cannot stop

because they have seen some success and plans to move for-

ward as quickly as possible, having decided to continue with

the vision formed in 2005 to welcome more cruise passen-

gers, though they will continue preserving their nature-con-

scious island and their philosophy of “Growth while main-

taining nature and culture.”

The estimated 242,902 cruise passengers for the 2010/11 sea-

son have a plethora of options on this pristine island land-

scape, including: an underwater world, world-class scuba

diving, a cultural cruise marketplace, kayaking, windsurfing,

kite surfing, mountain biking, land sail touring, ATV tours,

museums and art galleries, spas, sport fishing, horseback rid-

ing and much more. And they will continue to expand on

these attractions while improving their infrastructure.

Bonaire certainly is prepared to show their increased

level of cruise passengers some of the best service, attrac-

tions and landscapes, and they are truly committed to

constantly improving and providing full satisfaction for

any passenger who steps foot on their preserved and

pristine island.


Bonaire Is Prepared for Their Cruise Passenger Growth


UBM Live, the organizers of Cruise

Shipping Miami, will launch Cruise

Shipping Virtual, an online exhibition and

conference focused on sustainable

tourism, on September 28, 2010. The

event will offer an Exhibit Hall, which fea-

tures cruise industry suppliers, a

Conference Center to attend informative

webinars and a Lounge to network via IM and

chat boards.

The webinars will include Greening of the Supply Chain

moderated by Michael Jones, Vice President – Supply Chain,

Royal Caribbean Cruises Ltd, focusing on green supply chain

management practices to help open the door to new markets

of consumers and save money, along with reducing a compa-

ny’s environmental footprint and increasing the level of cor-

porate social responsibility and profitability.

Also featured is Sustainable Tourism 101- Entering the World

of Green Travel by Brain Mullis, CEO of Sustainable Travel

International. This webinar will provide an overview of the

growing market of conscientious consumers and the global

movement toward sustainable travel and tourism.

This event is the second part of a three-tiered series for the

Green Travel Certificate Program administered in partnership

with Sustainable Travel International, which will include

both online and face-to-face conference sessions.

The focus of the Green Travel Certificate Program is to edu-

cate both cruise lines and suppliers on the benefits associated

with sustainable tourism. To participate in the program,

attendees must attend a designated number of sessions, and,

upon completion, they will be supplied with a certificate and

recognition at the Miami event representing that they have

taken the initiative to learn about this important topic.

“This program allows us to take a leadership position to pos-

itively influence cruise lines and their suppliers, helping them

to identify and implement best practices in sustainable

tourism,” explains Marilyn McHugh, Brand

Director of Cruise Shipping Miami. “The

webinar series and certificate program

we’ve developed with Sustainable Travel

International actively involves industry

leaders who will be sharing first-hand

experiences as well as the benefits and

challenges of implementing green business

practices.”

Indeed, this environmental movement mirrors the

trends in the cruise industry itself, along with the global cor-

porate world, and is a good idea for anyone involved in the

industry from both an environmental and profitability per-

spective. “More cruise lines are taking sustainability serious-

ly and going above and beyond compliance requirements to

reduce their environmental footprints and positively impact

the communities they visit,” tells Brian T. Mullis, CEO of

Sustainable Travel International. “The new Green Travel

Certificate Program is designed to support this trend and get

more cruise lines and cruise line suppliers involved.”

For additional information on Cruise Shipping Virtual, please

visit: www.cruiseshippingvirtual.com

For complimentary registration, please visit:

https://presentations.inxpo.com/Shows/UBM/CSM/Registrat

ion/registration.html

Save the Date:

Please be sure to save the date for these other Cruise

Shipping events:

Seatrade Med, Cannes, France: November 30-December 2,

2010 www.cruiseshippingmiami.com/seatrademed

Cruise Shipping Miami, Miami Beach, FL: March 14-17,

2011 www.cruiseshippingmaimi.com

Cruise Shipping Asia, Singapore: November 16-18, 2011

www.cruieshippingasia.com

UBM Launches New Webinar Series & Certificate ProgramFocusing on Sustainable Tourism within the Cruise Industry

on, NJ 08540-6236 USAetincrPe 203Suit

on, NJ 08540-6236 USA

If you’ve never gone to a tradeshow before, it can seem a

little overwhelming. You’ll have to arrange a booth, get

handouts together, figure out a way to attract people,

organize salespeople, decide which products or services to

feature, create a presentation that will generate interest...the

work seems never-ending. Here are seven reasons why you

should go for it.

Get a feel for your competition. At tradeshows, you’ll be

competing for customer attention with lots of other business-

es in a common industry. This can be off-putting for some,

but it’s actually a key benefit of tradeshows. At a tradeshow,

you’ll get a chance to scope out the competition, meet the

people you’re sharing your market with, and see what they’re

doing right and how you can improve upon it. A tradeshow is

the easiest and most convenient way possible to get an idea

of who is competing for your customers.

Get to know your customers. At a tradeshow, you’ll meet inter-

ested people face-to-face. Ask questions to the people who

come to visit your booth, too. Ask them what they look for in

a product or service like yours. Develop a marketing survey,

and offer a free gift for completion. You never know what your

customers can teach you, so don’t hesitate to learn from them.

Make a one-on-one impression. It’s a fact that one in ten peo-

ple you call will buy from you, but one in three people you

meet face-to-face will. Making a one-on-one impression on

your customers is crucial to creating new business. You’ll

give them a friendly face to match with the company name.

If you have good people skills, or if your salespeople do, your

company won’t represent just a name and a logo to them, but

a new friend.

Get a high return on your investment. Studies show that

almost half of the leads generated at tradeshows don’t need a

sales call to close a deal. Tradeshows give you a great return

on your investment, because many of the people you meet at

one will buy. Put a little thought into your display, and come

up with a gimmick to attract people to your booth (free give-

aways, demonstrations, food, etc.), and you’ll probably


T he Power of the FCCA Tradeshow

Above: Exhibitors participating at the 2009 FCCA Cruise

Conference and Trade Show in St. Lucia.

generate more hot leads than you usually do in a month’s

worth of sales calls.

Meet a pre-selected audience. The people you meet at a

tradeshow come because they are interested in your business.

They’re interested enough to take a day off work, sacrifice a

weekend, or travel hours out of their way to see what’s new

in the industry. You couldn’t ask for a finer pre-selected audi-

ence. With so many people clamoring to learn more about

what you sell, there’s a high chance you’ll make a fine return

on your investment at a tradeshow.

Have the customers come to you. A lot goes into preparing

for a tradeshow, but it’s actually a great way to save money.

Usually, you might attract new business by making time-con-

suming cold calls, putting together an expensive direct mail-

ing, or advertising on TV or the radio. At a tradeshow, the

customers come to you, sometimes in droves. You’ll display

in front of a large audience at a relatively minor expense,

compared to your ordinary advertising and marketing costs.

It’s a cost-efficient way of getting in front of the most people

at the least expense.

Generate lots of qualified leads. At a tradeshow, you’ll meet

numerous people ready and willing to buy. Usually, you’d

generate qualified leads by cold calling, networking, and

working hard to generate interest. At a tradeshow, those leads

will seek you out. Have applications prepared for people to

order, and have information available and ready for those who

ask for it. If your tradeshow goes well, you’ll generate more

qualified leads in a day than you ordinarily would in months.

There’s no question that a tradeshow is worth the time and

effort it takes to put together a good booth and presentation.

If you’re just getting started, going to a tradeshow could take

your business to the next level. You’ll get to meet a multitude

of people who are interested in your business, and you’ll get

to check out the competition at the same time. What’s to

lose? If you’ve never taken your business to a tradeshow

before, consider this year as the time to make it happen.

Commitment to Cruise Port Development Engineering ExcellencePlanning • Engineering • Architecture • Environmental Services

• Program Management

West Palm Beach • Tampa • Cape Canaveral • Manatee • Jacksonville • Miami • Ft. LauderdaleLos Angeles • Long Beach • San Francisco • Seattle • Savannah • Philadelphia

Houston • Galveston • New Orleans • New York City • Anchorage • Honolulu Vancouver • Mexico City • San Juan • Panama City • Sao Paulo • Buenos Aires

West Palm Beach (561) 904-7400 • Tampa (813) 874-0777 www.ch2mhill.com/ports

TBG

0211

1020

3008

TPA

Your Trusted Partner for Port Development Value

•

Ti-PunchPaul Gauguin

The Sweet Life

Comfort Saint-Pierre, the little PompeiiPristine Beaches

For information and free brochures on Martinique, please send your request to

[email protected] or visit: www.martinique.orgCette publicité

Creole Cuisine

www.martinique.org

House of Nature

a call to remember!

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sisnsFsowewersarRsaRraarsr in Fosrrsestottesstuqerruoydensesealp,euqinitraMnogrrgo.euqinitram.www:tisivrogro.euqinitram


TThe FCCA Associate Membership Program is com-

prised of two levels: Associate and Platinum

Membership. Associate Membership consists of over

400 members and is designed to allow members the opportu-

nity to develop partnerships between their organizations and

the cruise industry. Members are able to take advantage of a

number of tools and resources to better their relationships and

business with the FCCA Member Lines.

The Platinum Membership is a more selective program,

which provides members with the opportunity to establish

and maintain closer ties with the key players in the cruise

industry through a variety of FCCA events hosted throughout

the year exclusively for its Platinum Members.

Both the Associate and Platinum Membership programs

carry much value, which are sure to benefit an organization

wishing to establish strong relationships with the cruise

industry. Below are many of the benefits offered to our mem-

bers at both levels.

ASSOCIATE MEMBERSHIP PROGRAM BENEFITS

INCLUDE ($500 yearly):

• Exclusive Associate Member meeting and luncheon

• Access to up-to-date research and statistical studies

• Listing in the FCCA membership directory

• Listing in FCCA’s Cruising magazine

• $500 Discount on each ad placed for the first year of

membership (does not include package rates)

• Savings on registration fees for the annual FCCA

Cruise Conference & Trade Show

• Discount on insurance program for tour operators

• Associate Membership plaque and yearly updates

• Use of FCCA logo on printed materials.

In addition to receiving the wide range of current Associate

Membership benefits listed above, Platinum Associate

Members enjoy a closer working relationship with FCCA

Member Lines, as well as:

PLATINUM ASSOCIATE MEMBERSHIP PROGRAM

($25,000 yearly)

• One complimentary registration for the FCCA Gala Dinner.

• One complimentary registration for the FCCA Cruise

Conference and Trade Show.

• Extra one-on-one meetings during the FCCA Cruise

Conference and Tradeshow

• Exclusive receptions during the FCCA Cruise Conference

and Tradeshow

• A seat on FCCA’s Platinum Associate Membership

Advisory Council (PAMAC).

• One complimentary Cabin for the Annual FCCA PAMAC

Cruise.

• One complimentary Cabin for Inaugural cruise events

• One complimentary room for the PAMAC events

• Preferred VIP seating at the FCCA Conference opening

• Exclusive VIP receptions during Cruise Shipping Miami

at the FCCA booth

• Exclusive VIP parties and events during Cruise Shipping Miami

• Exclusive welcome party for Cruise Shipping Miami

• One complimentary registration for the Annual FCCA

PAMAC Conference.

• Company profile and updates in FCCA’s Cruising magazine.

• Private lunch & meeting at FCCA’s Annual Cruise

Conference & Trade Show.

• Access to up-to-date research and statistical studies

• Discount on Global Tour Operator Insurance program

• Membership Plaque/Clock

• Listing in the FCCA membership directory utilized by

all FCCA Member Lines (each cruise line executive

will, whenever possible, patronize Platinum Members)

• Use of the FCCA logo on printed materials

• Invitations to the FCCA operations committee meeting

• Invitation or selection to speak/present at FCCA panels

and workshops

• Advertising discounts and marketing to the Member Lines• Assistance with setting meetings

• FCCA urgent care program membership

With more opportunities and upcoming FCCA events avail-

able for members to interact with cruise executives and other

Platinum/Associate Members, there is no wonder why more

companies are taking advantage of this invaluable opportuni-

ty to become an FCCA Member. If cruise tourism positively

impacts your business, an FCCA membership is essential to

you to enhance and actualize that impact. There is no better

time than now to form a partnership between your organiza-

tion and the FCCA Member Lines. By joining the FCCA,

your organization will be one step ahead of its competitors,

allowing for the opportunity to expand and foster your busi-

ness within the cruise industry.

FCCA Associate Membership Program


Administracion Portuaria Integral de

Progreso, S.A. de C.V.

Fernando Pereira Flick

American Guard Services, Inc.

Sherif Assal

Antigua Pier Group Ltd.

Conrad Pole

Aon Risk Services

Wirth Monroe

Appleton Estate Rum Tours

Judy Schoebein

Aruba Cruise Tourism

Tamara Waldron

Aruba Ports Authority

J.A. (Alfonso) Boekhoudt

Authority of Tourism Panama

Salomon Shama

Bel-Cruise Company Limited

Antonio Novelo

Belize Tourism Board (BTB)

Lloyd W. Enriquez

Bermello-Ajamil & Partners, Inc.

Mark Ittel

Bridgetown Cruise Terminals, Inc.

Geoffery Roach

Business Research & Economic advisors

(BREA)

Andrew Moody

Canaveral Port Authority

Robert Giangrisostomi

Caribbean Cruise Shipping & Tours Ltd.

(CCS Tours)

Lee Bailey

Cartagena de Indias Cruise Ship Terminal

Giovanni Benedetti

Cayman Islands Department of Tourism

Sharon Banfield

CH2M Hill Ltd.

David Mock

Chancla Tours dba Tropical Tours - Mexico

Sunny Irvine

Chukka Caribbean Adventures

Paola Byles

Colombian Government Trade Bureau -

Proexport

Camilo Duque

Continental Shipping

Jose Busto

Coordinacion de Servicios Maritimos

Arturo Musi

Corporacion de Costas Tropicales - Colon

2000

Augusto Terracina

Cox & Company Limited

Matthew Beaubrun

Curaçao Ports Authority

Marcelino R. J. de Lannoy

DART Management

Jackie Doak

Discover Mexico

Marcos Martinez

Dolphin Cove Limited

Marilyn Burrowes

Dolphinares/Tagepa S.A. de C.V.

Annika Bratt

Dominica Air and Sea Ports Authority

Benoit Bardouille

Elite Golf Cruises, LLC

Rick O’Shea

Empresas Turisticas Nacionales S.A. de

C.V. dba Playa Mia Beach Park

Jose Luis Cervantes

Ensenada Cruiseport Village SA De CV

Javier Rodriguez

Estrategia Publica Consultores

Siliva Hernandez

Explora Tours

Sergio Briceno

FMT Canada, Inc. - FMT Seaport

Technology

Anders Frick

Fort Street Tourism Village Ltd.

James Nisbet

Foster and Ince cruise Services

Martin Ince

Freeport Harbour Company (Bahamas)

Orlando Forbes

Fun Sun Inc.

Norman Pennycooke

Fury Catamaran

Peter Norquoy

G.T.C.M Groupement du Tourisme de

Croisiere de la Martinique

Olivier de Reynal

Go with Gus

Gustavo Turcios

Goddards Shipping & Tours Ltd.

Rovel Morris

Gray Line Mundo Maya & Caribbean

Alessandro Mencos

Guadeloupe Islands Tourist Board

Josette Borel-Lincertin

Guatemala Tourism Board

Suhan Badalamenti

H.H.V. Whitchurch & Co., Ltd.

Gerry Aird

Honduras Institute of Tourism

Mario Aguirre

Huggins Tours Inc.

Laurence Duncan

Jacksonville Port Authority

Anthony Orsini

Kapitol Reef

Kevin Watt

MAC Maritime, Ltd.

Mike McFadden

MERA CORP. MV Cozumel S.A. de C.V.

Rafael Aguirre

Ministry of Tourism of the Dominican

Republic

Magaly Toribio

Mississippi State Port Authority at Gulport

Don Allee

Mobile Bay Convention & Visitors Bureau

Leon Maisel

Nicaragua Tourism Institute

Catalina Gordon

Operadora Aviomar

Octavio Molina

Panama Canal Railway Company

Thomas Kenna

Panoff Publishing, Inc. (Porthole

Magazine)

Bill Panoff

Port Everglades

Carlos Buqueras

Port of Galveston

Steven Cernak

Port of Houston Authority

Tom Heidt

Port of Los Angeles

Christopher Chase

Port of Miami-Dade

Bill Johnson

Port of New Orleans

Robert Jumonville

Port of San Diego

Rita A. Vandergaw

Promociones Turisticas Mahahual - Puerto

Costa Maya

Cesar Lizarraga

Puerto Rico Tourism Company

Mario Gonalez-Lafuente

RAK Porcelain

Claude Peiffer

S.E.L. Maduro & Sons (St. Maarten) Inc.

Brenda Wathey

Sand Dollar Sports

John Flynn

St. Christopher Air & Sea Ports Authority

Terrence Crossman

St. Lucia Air & Sea Ports Authority

Sean Matthew

St. Lucia Tourism Board

Louis Lewis

St. Maarten Harbor Cruise Facilities, N.V.

Mark Mingo

St. Maarten Sightseeing Tours

Samir Andrawos

St. Thomas Skyride/Tramcon Inc.

Pamela Balash

St. Vincent and the Grenadines Port

Authority

Bishen John

Suburban Transportation

Teresa Ondrejcak

SXM Tender Services N.V. (Bobby’s Marina)

Bobby Velasquez

Tampa Port Authority

Greg Lovelace

The Original Canopy Tour - OCT

Enterprises Ltd.

Rick Graham

The Port of Philadelphia &

Camden/Delaware River Authority

Timothy M. Pulte

The West Indian Company Ltd.

Edward Thomas

Tobago House of Assembly-Dept. of

Tourism

Warren Solomon

Trinidad & Tobago Sightseeing Tours

Charles Carvalho (Snr.)

Trinity Air Ambulance International

Inger Lisa Sknoder

Tropical Shipping

Mark Lopez

UBM International Media

Michael Kazakoff

USVI Department of Tourism

Chantal Figueroa

Virgin Excursions LLP

Tony Murray

Virgin Islands Port Authority

Kenn Hobson

5LINX

A Flamboyant Service & Tourin Co.

A.P.I. de Dos Bocas, SA de CV

A.P.I. Puerto Chiapas

AAA Taxicab & Tour Services of theCaribbean, Inc.

Accessible Ventures Transportation of St.Maarten N.V.

Ace USA International

Adargatis S.A. de C.V. dba MarigalantePirates of the Bay and Treasure Land

Administracion Portuaria Integral de QuintanaRoo (API)

Adrenaline Tours Curacao

Adventure Antigua

Africa Connection Tours

Agemars SRL

Agencia de Viagens Blandy, Lda

Agencia de Viajes King David, S.A. de C.V.

Agencia de Viajes dba Acuario Tours

Agencia Naviera Del Caribe / Anacaribe

Agenzie Marittime Sarde

AJU Incentive Tours

Alaska Mountain Guides de Mexico S. de R.L.de C.V.

Alexander, Parrish (Antigua) Ltd.

Algosaibi Travel

Amatique Bay Resort & Marina

America’s Cup - 12 Metre Regatta

AmeriMed Hospitals

Amin Kawar & Sons Travel & Tourism

Amphitrion Holidays SA

Annie’s Caribbean Tours/ Walking Tour ofBasseterre

Antigua Destination Planners Ltd. dba Paddles Kayak Club

Antigua Premier Tours

Antours Dominica Ltd.

Aqua Adventures Tours

Aqua Clean Ships Caribe Inc.

Aquila Tours

Aragon Tours Limited

Arctur Travel Ltd.

Argovia Finca Resort

Aruba Adventures

Asuaire Travel

Atlantik Tours

Atlantis Adventures International

Atlantis Submarines (Barbados)

Atlantis-Kerzner International Resorts, Inc.

Atlas Travel Agency

Aventuras Discovery dba Dolphin Discovery

AVIA Caribbean / Aviatur

Azur Water Tours Inc

B & V Tours and Transportation Services,LLC

B.V.I. Ports Authority

Bahamas Ecoventures

Bahia Cruise Services, Ltd.

Bahias Plus Operadora Turistica, S.A. de C.V.

Baja Bandidos S.A. de C.V.

Bajarama de Mexico S.A. de C.V.

Ballatore Voyages

Banana Boat Tours/Tropical CharmBaptist Health South Florida

Barbados Port Authority

Barbados Tourism Authority

Barefoot Holidays St. Lucia Ltd.

Batouta Voyages

Beijing Biz Travel International Travel Service Co. Ltd.

Belize Horse & Carriage Tours & Services Ltd.


Belize Paradise Ltd.

Belize Sealand Tours Ltd.

Belize Shore Tours Ltd.

Bermuda On Site Limited

Bermuda Ship Agencies Ltd.

Blue Caribe Kayak

Blue Coral Ltd.

Blue Mountain Bicycle Tours Ltd

Blue Water Adventures

Bonaire Destination Service

Bonaire Tours & Vacations N.V.

Braco Tours Ltd.

British Virgin Islands Ports Authority

C. Fernie & Co., S.A.

Cabo Rey dba: Cabo Nave S.A. de C.V.

Cactus Atv Tours

Calico Sailing & Undersea Tours

Captain Mike’s Ltd.

Captains Watersports Ltd.

Carib Travel Agency, Ltd.

Caribbean Helicopters, Ltd.

Caribbean Resort & Training Institute

Caribbean Segway Tours, LLC

Caribbeus Architectual Development Ltd.

Caribe Nautical Services, Inc.

Casa De Campo International Tourist Pier

Catalina Adventure Tours, Inc.

Cayman Islands Tourism Association (CITA)

Cayman Sea Adventures Ltd., d.b.aMarineland Tours

CEREGMIA Martinique

Ceres Terminals, Inc.

Certified Tour Guides Association, LLC

Challenger’s Transport Company Inc.

Charter Bermuda, Ltd

Charter de Los Cabos, SA de CV

Chiapas Gobierno del Estado - Secretaria de Turismo y Proyectos Estrategicos

Clay Villa Plantation House & Gardens / BlueAnchor Crew Bar

Cockburn Village & Farm, Ltd (CVF, Ltd) dba

Conch World

Conch Tour Train

Constellation Services

Coral Island Tours

Coral World Ocean Park

COREA & Co. (1988) Ltd.Costa Rica Dreams

Cozumel Eco Adventure SA de CV

Cozumel, Quintana Roo Parks & Museums Foundation

Croydon In the Mountains Plantation Tour

Crucero Tour S.A. DE C.V.

Cruise Business Review

Cruise Plus Services and Sales

Cruise Ship Excursions Inc.

Cruises News Media Group

CS Adventures

CTG Margarita C.A.

Curacao Dolphin Academy

Curaçao Oil N.V. (Curoil N.V.)

Curaçao Sea Aquarium

De Palm Tours

Deep Blue Enterprises, Ltd.

Delisle Walwyn & Co. Ltd/Kantours

Denrus (St. Petersburg), Ltd.

Destinations Antigua (2000) Ltd. -Tropical Adventures

DiCarlo, Inc. dba Fourtrack Adventures


Carvalho’s Shipping Agency.Trinidad & Tobago Sightseeing ToursMembers of the Carvalho’s Group of Companies

Lines currently served by the group either through Ship Agency and or/Shore Excursions- Azamara - NDS Voyages- Aida - Ocean Village- Carnival - P & O Carnival UK- Celebrity - Princess - Crystal - Premier Cruises- Cunard - Phoenix Reisen- Compagnie - Royal Caribbean - Discovery - Residensea- Fred Olsen - Silverseas- Holland America - Seabourn - Hapag-Lloyd - Saga Shipping- Island Cruises - SeaDream- Norwegian - Windstar

Servicing three Ports of calls between the two Islands – Port of Spain – Scarborough – Charlotteville

Carvalho’s Shipping Agency.Trinidad & Tobago Sightseeing ToursMembers of the Carvalho’s Group of Companies

Lines currently served by the group either through Ship Agency and or/Shore Excursions- Azamara - NDS Voyages- Aida - Ocean Village- Carnival - P & O Carnival UK- Celebrity - Princess - Crystal - Premier Cruises- Cunard - Phoenix Reisen- Compagnie - Royal Caribbean - Discovery - Residensea- Fred Olsen - Silverseas- Holland America - Seabourn - Hapag-Lloyd - Saga Shipping- Island Cruises - SeaDream- Norwegian - Windstar

Servicing three Ports of calls between the two Islands – Port of Spain – Scarborough – Charlotteville

For further info contact us at:Tel: 1 868 628 1051 or 1 868 628 0668Fax: 1 868 622 9205E-mail: [email protected] Western Main Road, St. James, Trinidad and Tobago, W.I.

For further info contact us at:Tel: 1 868 628 1051 or 1 868 628 0668Fax: 1 868 622 9205E-mail: [email protected] Western Main Road, St. James, Trinidad and Tobago, W.I. M

embe

r of

Mem

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f

We are your connection to this unique and exciting destinationWe are your connection to this unique and exciting destination

Discover Dominica Authority

Dive Dominica

Dive Fair Helen

Dolphin Ltd. dba Leeward Island Charters

DominiTours, S.A.

Dunn’s River Craft Park

Dutch Tours Enterprises N.V.

E-L-S Gmbh (European Land Services)

Ekopark Los Cabos SA de CV DBA WildCanyon Adventures

Eleuthera Adventure Tours Ltd.

Elite Travel Ltd. - Croatia

Emerging Payment Technologies

Esperada Cayman Ltd. / Captain Marvins

Explora Mundo Azul, S.A. de C.V

Facilitators Unlimited Inc.

Fantasea Bermuda

Five Star Watersports Ltd.

Flowrider Wave & Black Pearl Skate Park

FONATUR Operadora Portuaria, SA de CV /Cabo San Lucas & Huatulco Ports

Fortune Entertainment and Adventure Tours

Frank’s Watersports

Frederic Schad, Inc.

French Government Tourist Office/CMT USA

FSI Beverage Systems, LLC

Fun Water Tours, Inc.

Funa International Inc.

Funbini B.V.

Furlong Incoming

Future Vision Investment Co Ltd. dba BacabEco Park

G.P. Wild International. Ltd.

Gecko’s Island Adventures

Get Wet Sports

Glamour Transportation & Tours Company Limited

Gorbis Travel

Grace Bay Car Rentals & Sales Ltd.

Gray Line Argentina

Gray Line Tours - Costa Rica

Grenada Blue Inc. T/a Ecodive, EcoTrek, EcoTours

Grenada Ports Authority

Guatemala Cruise Council

Gumbs Taxi & Tours

Guadeloupe Port Authority

H’Evans Scent Ltd.

Hacienda Campo Rico, Inc.

Halcrow, Inc.

Hamilton, Miller & Birthisel, LLP

Happy Fish Travel

Harbor Bunkering Corporation

Harbour Street Craft & Cultural Village

Heavenly Tours Ltd.

Hilton San Juan Hotels

Holiday Services Ltd.

Holiday Taxi Coperative Society Limited

Hooked on Belize Fishing Charter

Hooves Ltd.

Humberto Alvarez Sucs S.A

Ibercruises - Agencia de Viagens e Navegacao Lda.

Iberoservice Incoming Services - Spain

Incentivos Mexicanos, S.A. de C.V. dba Destination Mexico

Inflot Worldwide Inc.

Internatinoal Longshoremen’s Association Local #1526

International Design & EntertainmentAssociates (IDEA Inc.)


International Shipping Agency Ltd.

Inversiones Maloka C.A.

Island Events Lda.

Island Guardians

Island Meetings & Incentive

Island Safari Barbados

Island Shipping & Trading Co.

IWW Island Networks Worldwide Inc.

Jaguar Adventures Tours & Travel

Jamaica Tourist Board

Jamaica Tours Limited

Jamaica Zipline Adventure Tours

Jimmy Buffett’s Margaritaville Caribbean

Johns Hall Adventure Tour/Plantation

Jones Travel Ltd.

Josiah Tour Company dba J & S Tour Agency

Jungle Land Explorers, Inc

Jungle Trekking Adventures and Safaris Inc.

JUTA Montego Bay Limited

Karavan Turizm Seyahat Ve NakliyatA.S./Karavanmar

Kayak Nature Tours, Ltd.

Key West Chamber of Commerce

Kirk Freeport Plaza Limited

Kman Native Tours (Rankine Transportation)

Komex Tours S.A de C.V (Grupo Royale Mexico)

La Mar Excursions, Inc.

Landry & Kling

Leeward Islands Charters

Leisure Travel & Tours Ltd.

Lifeline Medical Response / Medical Response

Lighthouse Holdings Ltd (Dive St. Kitts)

Macondo Shore Excursions

Mahinatur Tour Operator

Mangrove Ventures dba Virgin Islands Ecotours

Mar-Lab NV dba Banana Bus

Maritima Dominicana, S.A.

Maritur Travel Planners S.A. de C.V.

Mayaguez-Las Marias Consortium

Mayaland

Meyer Agencies Ltd.

MHG Services, Inc.

Micato - South Africa

Mifsud Brothers Limited

Misener Marine Construction, Inc.

MJM Marine Ltd.

Mobile Alabama Cruise Terminal

Mount Gay Rum Tour and Gift Shop

MT Jagged Wines

MV Seasurfer

Nasco Tours S.A.E.

Native Son, Inc.

Native Way Watersports

Nattur Panama

Nautilus Cayman Ltd

Navigator Travel & Tourist Services Ltd.

Nevis Tourism Authority

Nicaragua Tourism Intitute

Novotur Viajes C.A.

Oasis Divers and Water Sports

Oceans TV, Inc.

Ocho Rios Craft & Curio Vender Asso.

Off The Wall Divers

Old Fort Craft Market

Old Town Trolley Tours of Key West (BuggyBus)


On Deck Ocean Racing, LLC

Onboard Media

Operadora De Viajes Bahias Gemelas SA De CVOur Planet

Page & Jones, Inc.

Palm Services Ltd.

Palomino Stables

Panamericana de Viajes

Paradise Tours

Parrot’s of the Caribbean, LLC

Paul & Jill’s Stable & Farm, Inc.

PBS&J

Pelican Adventures N.V.

Pier B Development Corp.

Pineapple Place Craft Association

Pirate Ship Cruises of Cabo/Maritime Enterprises SA de CV

Pirates of Antigua

Pirates of the Caribbean Canopy

Port Authority of the Cayman Islands

Port Authority of Trinidad & Tobago

Port of Palm Beach

Portimar - Agencia de Viagens de Turismo,Ltd.

Premier Destination Services, LLC

Pronatours(Nuempresas SA de CV)

PT. Sandy Delima

Rancho Buena Vista

Rancho Loma Bonita

Rancho Tierra Bonita

Rapsody Tours, Cruises & Charters Ltd.

Regale International Travel Co., Ltd.

Reid’s Premier Tours Ltd.

Resort Adventure Centers, Inc.

Resort Sports, Ltd.

Rhodes Hall Plantation Limited

Rios Tropicales

Roatan Island Tours

Roger Albert Voyages

Romney Associates

Rozo & Co.

Rumbo Sur

Saint John Port Authority

Samundar/E&H Cruises dba Pirates of theCaymans

Sans Souci Ports (Port of Santo Domingo)

Saona Tours Coral

SCAN SA

Seahorse Sailing Adventures / Paradise Breezes Co.

Segway of Antigua & Barbuda

Sendero Mexico, S.A. de C.V.

Shotover Jet de Acapulco S.A. de C.V.

SMS Travel & Toursim

Snorkel Safaris

Snuba/Sea Trek

Solar Tours & Travel

South Shore Adventures

Spirit of the West

St. Ann Development Company, Ltd.

St. Maarten Port Services N.V.

St. Thomas Taxi Association

Stansfeld Scott Inc.

Starwood Resort Collection, Caribbean & S. Florida

Sulivan Shipping Services Limited

Sun Sand Tours, Inc.

Sunbury Great House

Suncoast Investments / Y.S. Falls

Sunsation Tours


After one visit to the Emilio Robba Studio in the Miami designdistrict you will never look at another flower arrangementwithout questioning the line between nature, art and illusion.The lifelike qualities of silk flowers fool the eye and the illusionof nature is complete.

Silk flowers are recognized as a standard in the hospitalityindustry and Emilio Robba continues to create innovativelandscape solutions in response to the unique challenges andrequirements facing the Cruise Industry.

Visit the Emilio Robba Studio to review the new CruiseCollection, a creative concept of self contained and easy tomaintain landscapes and arrangements.

4242 NE 2nd

EMILIO ROBBA STUDIO

THE CRUISE COLLECTIONTHE ILLUSION OF NATURE

Sunshine Cruises (1990) Ltd.

Sunshine Tours, S.A. de C.V.

Surfside Aqua sports Ltd.

Swiss Travel Service

Taber Tours Inc.

Tall Ships

Tan Hong - Vietexcursions

Team, Ports & Maritime S.L.

TFL

The Belize Tour Guide Company Ltd.

The Calypso Train Tours Ltd.

The Caymanian Land and Sea Cooperative Society Limited

The Indar Weir Travel Center

The Port Authority of Jamaica

The Rendezvous Company

The Rendezvous Tour Company

The Tour Company Cayman Ltd.

Thomas Smith & Co Ltd.

Tlaloc Tours S.A. de C.V.

Tobago Sea Kayak Experience

Toronto Hippo

Total Guest Satisfaction Tours (Total Gusto)

Tourex Acapulco

Tourwise Ltd. dba Colorful Jamaica Ltd

Transbalkan Travel Ltd.

Tratamiento Ecologico de Residuos S.A. deC.V.

Travel Alliance, Inc.

Travel Executives

Tri-Sport

Tropical Tours, S.A.

Tropical Trail Rides

Tura Turizm - Sea Mer Tours

Turismo Cocha

Turks & Caicos Tourist Board

Turtle Dove Tours

UNEXSO

United Shipping Company (Nassau) Limited

United Tour Guides Co-op of Puerto Rico

USA Blue Book

V.I. Taxi and Tours and Travel Inc.

Vallarta’s Boutique Tequila Distillery

Veragua Rainforest

ViaEstelarum, S.L.

Viajes Duran S.A.

Viva Wyndham Resorts

Watapana / Fofoti Tours & Transfers

Websters Tours, Ltd.

Wet n Wild Vanatu

White Sand Water Sports

Wind and Sea Ltd.

Wrave Ltd.

Yellow Tourism Solutions N.V.


4242 NE 2nd

EMILIO ROBBA STUDIO

HOSPITALITY REFERECE

ARCHITECTS Allen Saunders, Hinojosa DesignStudio, RTKL, Philippe Stark, Jean Nouvel, AlbertoPinto, Marc Hertrich, Pierre-Yves Rochon, MichelBoyer Studio. Oger InternationalCRUISE SHIPS Celebrity Cruises, Costa Cruises,Holland America, NCL, RCCL, Silversea Cruises,The Yachts of SeabournCOMPANIES Cartier, Lalique, Hermes, Nespresso,Banque de France, Dannon, Pommery, Festival deCannes, Anne FontaineHOTELS Burj Al Arab, Le Crillon Palace, FouquetsBarrière, Le Meurice, Manali, Marriott, Mercure,MGM Mirage, Nakheel, Park Hyatt, Pullman,Radisson, Régent, Renaissance, Sofitel, Vendôme,La cigal Qatar, GHM Hotels, EpicRESTAURANTS Les Ombres - Quai Branly, JoelRobuchon, Relais Louis XIII, MaisonSPAS Steiner Leisure Limited, Trini, Club Med

THE ILLUSION FLOWER ADVANTAGE

Experience savings of 50% - 70% over a fresh flower budget effective year one

Landscape is custom designed to specifications

The life length of the flowers and plants is 3-years with standard maintenance

Silk botanicals are hypoallergenic and prohibit the growth of undesirable bacteria

Easy maintenance. Silks eliminate the need for watering or the use of polluting substances such as fertilizers

Our suppliers are sensitive to environmental issues and abide by child labor laws

Andrea Deslandes – 2nd Purser Administration

Royal Caribbean International

Hi everyone!!! I am Andrea Deslandes, from the beautiful island of Jamaica. I am currently

working with the financial team as a 2nd purser administration onboard the Serenade of the

Seas, one of Royal Caribbean Internationals beautiful ships. I work very closely with most of

the divisions concerning their financial transactions.

Back in 1999, I earned a Certificate of Achievement as a flight attendant. Immediately after, I

worked with a travel agency and a car rental company doing mostly reservations and bookings.

Then I joined a company that works closely with Royal Caribbean International in terms of

recruiting crew members. Eventually in March 2004, I found my way to Royal Caribbean

International as an assistant waiter and then moved on to the Guest Services Division. I started working with the financial

Team February 2009. I enjoy solving discrepancies, and I like the fact that when I am at work, I am always busy trying to

ensure that everything goes well, knowing that at the end of the day, guests and crew members walk away with a smile on

their faces.

I am so proud to be part of this company because of the potentials for growth for people like me who put their heart into

it and work to the best of their abilities. With that said, I hope to be a financial controller someday.

Keep smiling!!!

Jamaica


Faces In The Industry

Ship Profiles

Inaugural Cruise: June 24, 2010

Shipyard: STX Europe

Shipyard Location: Saint-Nazaire, France

Country of Registry: Bahamas

Cruising Speed: 22 knots

AccommodationsSuites 75Ocean View With Balcony 1,351Spa Staterooms: 39 Family Staterooms: 372 Inside: 560 Studio: 128

FacilitiesDecks: 19Freestyle Dining Restaurants 20Bars & lounges 20

Nationality of CrewInternational

Home PortPort of Miami, Florida

Size & Capacities

Tons: 155,873

Length: 1,081 feet

Passengers: 4,100

Crew: 1,708

Norwegian Epic

fcca cruising magazine

Documents

cruise itineraries

largest cruise homeport

government of puerto

puerto rico tourism

port of san juan thanks

islands of vieques

san juan photograph

old san juan