Management Viewpoint Wow! What a privilege, the December viewpoint! My favourite time of year both at home and work. Like Santa has his elves, CCSS has its People Working Group who have been working hard over these last few months to deliver a fantastic Service-wide away day for all our colleagues on Wednesday 3 January 2018. The schedule for the day has been shared and you should have all received your invites. The away day gives us a real opportunity to spend time together as a CCSS team, sharing in the fantastic stories coming out of all our services. We have a guest speaker, fun team activities and amazing food as always. The Vice-Chancellor will again recognise the great work of our Services and colleagues over the last year with the Spotlight Awards Final - the oscars of CCSS if you like!

From the feedback over the years, spending time with colleagues who we don’t always work with every day remains a highlight of the day - this will be our fourth away day and as Services we get closer with every event.

Wishing you a very merry festive season on behalf of the CCSS Management Team, and the People Working Group. See you on Wednesday 3 January!

December 2017Commercial and Campus Support Services Our Vision: We will provide excellent, financially sustainable services and facilities to our customers, which will make a significant contribution to the University’s world class aspiration.

fd extramatters

As part of the Capital Development work taking place to improve the University Language Centre provision - Facilities Support Services have extended their future portfolio of Central Teaching Space by committing to support three collaborative rooms in

the Parkinson Building and four 36-seat seminar rooms in Purple Zone. This means that these rooms will be fully operated and managed by the Facilities Support Team in the near future and ensure the Service stays on track to meet business objectives.

Colleagues within the Print and Copy Bureau (PCB) and Great Food at Leeds (GFAL) have been working hard to embed initiatives to improve efficiency and sustainability within their work areas. PCB is pleased to announce that all printing jobs are now being transferred over to 100% recycled paper with the added feature of the paper being pure white. The recent installation of new printing devices has made this change to 100% recycled paper possible and contributes to the Service’s

vision to be more efficient and sustainable.

Meanwhile through the work of the team in GFAL, Leeds has become the first university in the UK to invest in an innovative new cooking oil filter for commercial fryers. In the first two months oil usage has reduced by 480 litres against the same period in 2016 and has resulted in a saving of £500. Well done teams for the great progress being made!

Teaching Space portfolio grows

Being more efficient and sustainable

CustomerOperations

Operations Finance

The Great Food at Leeds Team have requested for Leeds to be one of the first Universities to undertake a “healthcheck” which is being launched by The University Caterers Organisation (TUCO) via the

Litmus Partnership. This will give our teams in Catering an independent benchmark on our position within the University sector and could help prioritise some areas for improvement. Work will begin in Spring 2018!

This year The Edge will be offering a series of free exercise classes for our international students during the Christmas period. The classes include the

ever popular Les Mills Body Pump and Combat classes along with some brand new virtual instructor led classes taught in Mandarin. This offer has been implemented to establish engagement with the international community and students based in Leeds whilst also showcasing the excellent facilities and customer service that The Edge has to offer.

How are we doing? CustomerOperations

Free Edge classes for the Leeds Global Community Operations Finance

Harriet Boatwright Sales and Marketing Manager for MEETinLEEDS

Our Values

Share a SmileKnow Your Stuff Go the Extra MileShow You Care

Customer

Valuing & developing our staff A sustainable, effective and efficient organisation

Financial sustainability Delivering an excellent customer experience

OperationsPeople

Finance

Say “it’s not my job”

Openly criticise colleagues

Sap energy from others

Ignore issues and problems

We know we’re getting it wrong when we:

Our Strategy

Work is underway within Campus Support Services to create a sustainability action plan for all Service staff to take part in. This initiative follows seven successful years for the Service of taking part in the Green Impact scheme and aims to identify sustainability initiatives which consider impacts

and opportunities that align to the Service. The project will commence with a number of key staff from across the Service attending a workshop to map out a sustainability action plan. We will keep you updated on the progress of this project over the coming months.

Congratulations to all our colleagues across the Service who were recently recognised at the Vice-Chancellor’s Awards for Wellbeing, Health and Safety 2017. Teams from the FD Marketing and Communications Team, Sport & Physical Activity and Cleaning Services attended the awards which took place last month.

Congratulations to Jacquie Beaumont, Ruth Hindmarsh and Peter Bolger from Cleaning Services who came away winning the Innovation in Health & Safety award for their Bin Lid Prop. The team collaborated with colleagues in Mechanical Engineering to design the prop which keeps bin lids securely open allowing disposal of waste bags easier and safer.

Team Healthy Week, Emma Mckenzie-Hogg, James Buckley, Leigh Marklew and Tilly Hall, received a special commendation in the Wellbeing Achievement Award for leading on the hugely successful Staff Healthy Week Campaign this year. They worked with colleagues across the University to deliver the most successful Healthy Week campaign and concept to date, engaging hundreds of staff to become Healthy Week Heroes and hundreds more staff to make a step towards improving their health and wellbeing at work.

The winners in the Wellbeing Achievement Award category were the Alumni and Development department who had 100% participation in Healthy Week. This shows the direct impact of the work done by the Healthy Week Team to engage Healthy Week Heroes across campus.

A number of teams were also nominated for awards, Jess Mayho from Sport & Physical Activity received two nominations in the Wellbeing Achievement Award category for her fantastic work in going the extra mile by being a Healthy Week Hero and encouraging staff, who are based off campus, to be engaged in Healthy Week.

Fran Andralojc also from SPA, was nominated for her work leading the Lifestyle and Wellbeing Programme. Fran has supported over 50 students and a number of staff members to improve their health and wellbeing through a bespoke approach including exercise programmes and guidance on diet, sleep, stress and other lifestyle factors.

Building on the success of this hard work, SPA staff are now working with a number of Faculties to embed a Lifestyle and Wellbeing Programme for their staff.

Best practice in Sustainability

Vice Chancellor’s Wellbeing, Health & Safety Awards

CCSS Away Day Reminder

Customer

Customer

Operations

Operations

3 JANUARY 2018 8:30AM-4PMThe Refectory

AWAY DAY GUEST SPEAKERSPOTLIGHT AWARDS

LUNCHFUN & GAMES

CHARITY RAFFLEFollowed by:

CCSS TEAM SOCIAL(The Refectory - 4pm-6pm, All Welcome, Including drinks, nibbles & live music)

AWAY DAY

Commercial & Campus Support Services

MEETinLEEDS are proud to announce they have joined Communication Matters in becoming Positive Impact Partners (PIPs). PIP is a University scheme, led by the Sustainability Team, to provide the opportunity to bring together University colleagues with a wide range of Third Sector partners to form new collaborative partnerships.MEETinLEEDS have worked closely with Communication Matters since 2013 to host their National Conference, which is the UK’s leading annual Alternative and Augmentative Communication event. In this new partnership they will support Communication Matters to meet key business objectives including aspects of website development,

fundraising, finance and data.

Amanda Jackson, PIP Programme Co-ordinator at the University said: “We are delighted to welcome MEETinLEEDS and Communications Matters to the Positive Impact Partners Programme. They are real advocates of the benefits of partnership working between the University and the Third Sector. Through PIP we are hoping to formalise all the amazing work that MEETinLEEDS have supported Communication Matters on to date and aim to build on and strengthen their existing partnership working as well as bringing in additional University expertise.”

MEETinLEEDS lead the way as a Positive Impact Partner Operations People People

Thank you for all your hard work in 2017. Have a very merry Christmas and a happy New Year!

Health & Safety update

Commercial and Campus Support Services

December 2017

Legionnaires diseaseA hotel in Shropshire has temporarily closed following a link to an outbreak of Legionnaires disease. Two people became ill with confirmed cases of Legionnaires disease after staying at the Feathers Hotel in Ludlow. (EHN on line Oct 2017)

Lesson: Legionnaire’s disease is caused by legionella bacteria in water. Good water hygiene practices prevent legionella from multiplying. We all have a role to play identifying any taps or showers that may not be in regular use and ensuring that these are flushed. If you’re changing water arrangement please contact the Estates Helpdesk.

Wilko fined £2.2M after “horrific workplace accident”A heavily laden metal cage, toppled over a lift ledge and the employee sustained severe spinal injuries and now has to use a wheelchair. There were numerous failures on behalf of the employer including not taking action to repair a lift that was not working correctly and providing inadequate training and supervision to staff on how to use and stack metal cages safely; suitable risk assessments had not been carried out, and the general risk assessment covering roll cages didn’t cover the hazards involved in manoeuvring them on uneven surfaces.

Lesson: Roll cages often abused are aids that need to be treated with care and loaded correctly. All of us have a role in reporting faults and following works up. We will be reviewing our risk assessments for how we use roll cages and other large items transported around campus.

Wet floor lead to pensioner’s deathThe Co-op Group was fined £400,000 when a pensioner died after he slipped on water leaking from a faulty chiller cabinet. Although an engineer had been called the leak continued despite staff mopping up the water and placing a “wet floor” sign in the area of the leak. The failure was due to their being no effective method to stop or prevent customers accessing the area.

Lesson: A wet floor sign does not make an area safe to walk on. In the above case the judge said soak pads could have been used, the chiller should have been turned off and the aisle closed or a member of staff to keep a constant check. If staff or students are walking on internal floors they should be dry and free from trip hazards.

Hot tub strikes again!JTF wholesaler were fined £1m after a legionnaires disease outbreak at its Stoke-on-Trent branch. 21 people contracted the disease and unfortunately 2 men died from using a hot tub that had no cleaning or disinfection regime. (HSW Magazine August 2017)

Workplace transport death An elderly disabled man was killed after being struck by a vehicle collecting fallen branches in Rufford Abbey .There was failure to segregate vehicles and the public, employees were not trained to use the specialist attachment, not trained to act as banksmen and there was a lack of planning and risk assessment. Nottinghamshire County Council were fined £1m.

Lesson: The campus is a busy place and workplace transport will always remain a key issue for us. We are always striving to improve segregation and improve driver awareness and training. Drivers need to vigilant at all times and have regard for the campus driving rules.

Serious near missColleagues were involved in an incident where a large heavy load tipped off a tail lift, luckily no one sustained any injuries. Colleagues need to remember to stop and plan any activity where large items are moved. Any activity such as this should be co-ordinated with a lead person. Importantly at busy times remember that rushing, not planning or co-ordinating can lead to accidents.

Our incidentsPlease remember to call Security Services if an ambulance or the fire brigade are required. In a recent incident there was a delay in an ambulance reaching a colleague due to confusion over the address. Calling Security Services on 0113 343 2222 means that any emergency service will be escorted to the exact location.

Leeds restaurant fined £46,000 after worker’s foot plunged into hot deep fat fryerA worker was badly injured after his foot plunged into a hot deep fat fryer. He was standing on top of a range in the kitchens of Restaurant Bar and Grill as he cleaned up at the end of shift.

Lesson: After the incidents on this campus this reinforcers the dangers that hot oil poses. It also shows the importance of planning ahead for non-routine work and ensuring safety is considered when working at height including a safe means of access.

Pensioner fell from bedroom window months after care home was given safety warningA pensioner with dementia suffered life-changing injuries after falling 30ft from a window at a cash-strapped residential care home. The incident happened months after the company which runs Lofthouse Grange and Lodge were warned of dangers being posed to vulnerable residents. Works had been undertaken to fit devices but the management had not checked that the works had been completed properly. The company were fined £680,000.

Lesson: As the Wilko case, this shows that ensuring faults are reported and followed up is vital in maintaining safety.

Not so special effects- serious injury results from misuse of confetti cannonA club night out left a woman blinded in one eye following the incorrect use of special effects equipment. The confetti cannon, was positioned in an enclosed raised stage area directly in front of members of the public. It hit a woman in the face at virtually point-blank range, knocking her off her feet. The cannon was designed to be used only in large outdoor venues and not in a nightclub. The firm were fined £16,000 and also ordered to cover legal costs of £16,000.

Lesson: Any use of equipment or effect needs be fit for the purpose intended and suitable for the environment.

Environmental newsLandlord pays the price for dumping tenant’s possessionsA Bradford landlord who dumped his ex-tenant’s belongings outside their new home has been hit with a hefty fine of £4500. Following an investigation by Leeds City Council environmental enforcement officers, the man was found to have illegally tipped waste from a property he rented out in Beeston.

Recent cases in Leeds - fines for fly tippingA man who advertised a rubbish collection service was fined more than £1,700 for illegal fly tipping in Leeds. Another Leeds man was fined £1,000 for fly-tipping after dumping fridges and doors in a former pit site in Wakefield.

Food safetyKebabs made in cement mixerA meat trader who supplied chicken unsuitable for human consumption across London and the South East whilst also processing kebabs in a cement mixer has been jailed, fined over £50,000 and banned from trading in the future.

During the investigation EHOs seized almost 12 tons of unsuitable meat that had expired or had no sell by date that had to be destroyed by the council. (EHN on line october 2017)

Pet owner hit with large fine after failing to pay dog fouling fixed penalty noticeLeeds resident has received a fine of over £800 after failing to pay a dog fouling Fixed Penalty Notice (FPN).

Food safety enforcement in Leeds On 19 September 2017 a Leeds city centre restaurant operator was fined for poor food hygiene standard. An inspection by EHOs of Bar Red on Queen Square lead to a fine of over £700 after the owner pleaded guilty to a number of food hygiene offences. The inspection found failure to protect food from possible contamination; failure to keep the premises clean and in good repair and condition; failure to keep items of equipment clean.

Zaks restaurant at 48 Woodsley Road, was fined £480 for hygiene offences. EHOs found a number of hygiene offences. Food packaging had been gnawed and a hole was found near the cooker which was giving access to the kitchen Flies were seen in the main kitchen area, with no evidence of insect control, dirty cloths and tea towels in food preparation and storage areas, raw and ready-to-eat foods stored together, with uncovered foods stored in the fridges and the chiller.

Asda mice fineThe Bromborough branch of Asda stores has been fined £700,000 after EHOs found mice and droppings in its bakery department. Officers also saw a mouse on cooling trays in the

bakery and mouse droppings next to a cookie, all of which posed a direct risk to food safety.