feature story west island s volume …...the connection we share n o u s the montrÉal swest island...
TRANSCRIPT
THE CONNECTION WE SHARE
N O U SSTHE MONTRÉAL
WEST ISLAND IUHSSC’S MAGAZINE
VOLUME 1NUMBER 2JUNE2019
FEATURE STORY
Focusing on Social Integration: A Winning Strategy!
FIGHTING STIGMATIZATION. PREVENTING MARGINALIZATION. ACTIONS THAT PROMOTE THE INTEGRATION AND SOCIAL PARTICIPATION OF THOSE WHO ARE VULNERABLE. AN INTEGRAL PART OF OUR DNA!
Social integration happens in any number of ways. Supplying the necessary tools for an adult with an intellectual disability so that they can live alone in an apartment safely. Providing all possible resources to a person with mental health problems to help them overcome their difficulties. Coaching a young person who has been under youth protection in obtaining their diploma or a job. But, above all, it is about giving each person the chance to contribute concretely to society. Regardless of their differences.
At the Montréal West Island IUHSSC, our clinical directorates provide an extensive range of programs aimed at supporting integration and social participation. It’s the challenge we rise to each day.
FEATURE STORY
SPEAKING OF US!
ACCESS AND SERVICES
AT A GLANCE
w A WORD FROM THE PRESIDENT & CEO
The time for social inclusion is finally arriving: Let’s make the most of it!
STIGMATIZATION IS A RECURRING THEME IN THE MEDIA. AND OFTEN FOR THE WRONG REASONS. I AM PROUD OF THE WORK WE DO TO COUNTER IT EVERY DAY AT THE MONTRÉAL WEST ISLAND IUHSSC.
Adults with an intellectual or physical disability; young people in the care of Youth Protection; alone and without support; those dealing with mental health issues; all po- tentially are faced with marginalisation and stigmatization. The biases are deeply ingrained and often difficult to counter. And yet, I am reassured that there are more and more voices speaking out in support of those who are most vulnerable in our society. Concrete actions are being taken to ensure that there is place for everyone in our communities. Our IUHSSC is among those per-sistently working to achieve this goal. Working with community partners is key to our success.
An inclusive community is built one person at a time, everyone has something special to offer.
I hope you are as inspired by this edition of NOUS-US as I have been. The stories told by members of our teams about individuals making a difference in our communities provide great examples of how together we can make a big difference. Special needs and vulnerability can indeed be transformed into invaluable contributions to our communities and make our society much richer and more inclusive as a result!
Lynne McVey
w FEATURE STORY
There’s room for everyone... The commitment is clear: offer the right services, at the right time, and with the right intensity. All based on best practices. The Intellectual Disability, Autism Spectrum Disorder and Physical Disability Programs Directorate (ID-ASD-PD) aptly sees to it. The purpose? Optimized so-cial integration. So the user can perform the same dut-ies as any person their age would, without limitations.
This approach consists in providing tailored tools and programs that compensate for the per-son’s disability. The ID-ASD-PD’s socio-professional services develop workplace integration pro-grams that enable users to acquire abilities needed to ease their social integration. And the beneficial effects are many: work-related skills acquisition, social skills enhancement, and au-tonomy development, just to name a few.
A worthwhile investment for all concerned!
June 2019, No. 2
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On top of receiving services, our users also provide services. We need to make room for them in society. They have so much to offer.
Brigitte Auger, ID-ASD-PD Programs Director
IN THIS ISSUE
FEATURE STORY A Word from our President & CEO Youth and Social Integration Mental Health
SPEAKING OF US!
ACCESS AND SERVICES
AT A GLANCE
NOUS/US IS PUBLISHED BY THE COMMUNICATIONS AND PUBLIC RELATIONS DEPARTMENT OF THE HUMAN RESOURCES, COMMUNICATIONS, AND LEGAL AFFAIRS DIRECTORATE OF THE MONTRÉAL WEST ISLAND IUHSSC.
Editor: André BoudreauArt Direction: Brigitte BeaudetInfographics: Gabriel CharetteTranslation: Tiffany Crotogino, Vincenzo MignaccaCollaborators: Catherine Beauchêne, Hélène Bergeron-Gamache, Ariadne Bourbonnière, Sandrine Charpentier, Emmanuelle Legros, Myriam Paquet, Claire Roy
CONTACT US!You have questions or comments? We want to hear from you.
Please feel free to contact us: [email protected]
June 2019, No. 2
3
w FEATURE STORY
A Ray of Sunshine at Ste. Anne’s Hospital “I LIKE HELPING OTHERS. HERE, PEOPLE REALLY SUPPORT US. AT THE END OF MY DAY, I’M GLOWING,” SAYS ZOE CHALKOUSI, A YOUNG WOMAN WHO PARTICIPATES IN A WORK PROGRAM AT STE. ANNE’S HOSPITAL (SAH).
The Intellectual Disability, Autism Spectrum Disorder and Physical Disability Programs Director-ate offers its users work program that are managed by professionals. In an integrated work en-vironment, participants develop professional competencies in the company of other employees.
Both the civilian and veteran residents are very fond of Zoe, as are the employees. She works at the thrift shop and visits residents, and she is always in a good mood. “I’ve worked in other places, but it wasn’t the same as it is here. There’s something really special about Ste. Anne’s Hospital. “
As part of Québec Intellectual Disability Week, the West Island Gazette published an excellent article featuring Zoe. You can read it here.
Youth and Social Integration: A Priority! At the Montréal West Island IUHSSC, we work hard to help young people who are struggling. And the efforts we are making to ensure their social integration have had a lot of success. For example, to prevent the marginalization of young people receiving services from our Batshaw Youth and Family Centres, the Youth Protection Directorate and the Youth Program Directorate develop and implement programs to prepare them for their transition to adulthood.
More specifically, a department fully dedicated to helping with the transition to adulthood. It provides young people aged 16 and over with programs adapted to their needs. Supervised by interveners, they learn to create their own support networks, to enter the job market, or to find career training that appeals to their interests. They can also take part in workshops on independent living, which covers topics such as budgeting and meal preparation.
Their mandate is clear: help young people become whole, happy, and well-equipped to function autonomously. On the cusp of adulthood.
Information at Your Fingertips! You have questions about the services offered by the Intellectual Disability, Autism Spectrum Disorder and Physical Disability Programs Directorate? See the directorate’s new section on our website!
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THE ID-ASD-PD DIRECTORATE INCLUDES:
WORK SITES
USERS WITH INDIVIDUALIZED INTERNSHIPS
WORKSHOPS
WORK ENVIRONMENTS
PARTICIPANTS
PARTICIPANTS
307
IN THIS ISSUE
FEATURE STORY A Word from our President & CEO Youth and Social Integration Mental Health
SPEAKING OF US!
ACCESS AND SERVICES
AT A GLANCE
4
June 2019, No. 2
w FEATURE STORY
Let’s talk about mental health...
Q&A WITH ANNIE LEBEAU
What can you tell us about social integration within the Mental Health and Addiction Programs Directorate?
Through our services, the Directorate is able to consider the individual as a whole, including health and other aspects of daily life. We’re hearing more and more talk from mental health workers about the importance of physical activity, of having adequate accommodation, of eating well, of having a job, volunteering, and of enjoying leisure activities. These are all factors that influence the individual’s mental health and wellbeing.
The Recovery and Social Integration Service offers various activities to adults to help them feel better and to reach their potential in the community.
How do the users benefit from all this?
It’s hard enough to talk about one’s mental health issues with family and friends; imagine how hard it must be discussing with an employer. Illnesses and mental health disorders are often misunderstood. They may face obstacles such as isolation and lack of support or resources.
The activities we offer help users learn about resources available, both from a personal perspective and a social perspective. Some users have told us that this has given them renewed confidence, and that they have forged new friendships. It gave them a sense of accomplishment and having a purpose on a daily basis, all of which are conducive to recovery.
How does it benefit society?
Talking about mental health helps reduce the stigma around it. The personal fulfilment of each individual is in vital need of support if we want to prevent relapses, reduce hospital admissions, and, as a result, reduce health care costs.
Annie Lebeau is the Head of Recovery and Social Integration Services at the Douglas Mental Health University Institute.
Newcomers mean social integration The number of asylum seekers in Québec has surged since 2017. This is particularly the case on the Montréal West Island IUHSSC’s territory. These newcomers often live in precarious conditions. It’s no secret that our IUHSSC’s community organization team is regularly called upon by CLSC staff.
The team’s mandate is to offer community support by helping newcom-ers with their social integration. How? Through coordination with our various partners, and by creating links with our interveners, particularly with school nurses and social workers.
Ongoing collaboration with our partners is essential to properly equip newcomers on our territory, and, therefore, help them better integrate. By doing so, we help build a close and healthy community.
l CLOTHING AND HOUSEHOLD OBJECTS DRIVES carried out in LaSalle and Lachine.
l “WELCOME TO LACHINE” MEETINGS to familiarize newcomers with resources and community organizations available in the borough.
l TRAINING FOCUSED ON THE SPECIFIC NEEDS of newcomers intended for healthcare workers to further their professional knowledge.
EXAMPLES OF JOINT INITIATIVES CARRIED OUT WITH OUR PARTNERS:
IN THIS ISSUE
FEATURE STORY A Word from our President & CEO Youth and Social Integration Mental Health
SPEAKING OF US!
ACCESS AND SERVICES
AT A GLANCE
5
w EXTREME HEAT Avoiding Trouble SUMMER HEAT WAVES ARE JUST AROUND THE CORNER. AND OFTEN, THOSE HEAT WAVES BRING WITH THEM HEALTH RISKS.
Here are a few practical tips for dealing with the summer heat:
• Drink 6-8 glasses of water per day, or as advised by your physician;
• Spend at least 2 hours per day in a cool or air-conditioned location;
• Take at least 1 cool bath or shower per day, or refresh yourself with a damp towel several times each day;
• Avoid alcohol;
• Limit physical exertion;
• Dress lightly;
• Check in on your loved ones, especially those with limited autonomy and those living on their own.
You’re feeling unwell or you have health-related questions? Call Info-Santé at 811, ask your healthcare professional, or visit santemontreal.ca/eteensante.
w PROVISION OF SERVICES
Eligible nurses can now write prescriptions OPTIMIZING NURSES’ INTERVENTIONS WITH PATIENTS. REDUCING DELAYS IN THE PROVISION OF CARE. THESE ARE TWO OF THE TANGIBLE BENEFITS OF NURSES BEING GRANTED THE RIGHT TO PRESCRIBE.
To be admissible, nurses must first meet the conditions and criteria set out by the Ordre des infirmiers et infirmières du Québec (OIIQ). Once they have done so, they receive an attestation from the OIIQ, authorizing them to prescribe. This authorization allows them to pre-scribe certain medications and lab tests, in specific areas:
• Wound care (such as prescribing dressings);
• Public health (two aspects: contraception and sexually transmit-table and blood-borne infections; and, smoking cessation, pedicu-losis, and vitamin supplementation);
• Common health issues (such as treating nausea in pregnant women).
The Montréal West Island IUHSSC encourages its nurses to meet this new challenge and obtain their right to prescribe. To improve access to care. To ensure better continuity of care and services.
w PROVIDING CARE
Our Birthing Centre: 25 years of life!1994. Launch of the first Birthing Centre-related pilot projects. Our Birthing Centre, located at the CLSC du Lac-Saint-Louis, is one of them. Twenty-five years later, the midwives of this warm and welcoming place assist in over 300 births per year! They provide complete pregnancy support, free of charge: regular checkups, birthing, and postnatal care for both the mother and child for the first 6 weeks after delivery.
Midwifery is governed by a professional associ-ation. And in Quebec all midwives must complete a 4.5-year university program and keep their training up to date. For 25 years now, our team of midwives has encouraged the autonomy of women and families within a relationship of mutual trust. In fact, the community aspect remains a fundamental and unique aspect of birthing centres.
Thinking about delivering at a birthing centre? Want to learn more about the work of our professional midwives? Visit our website.
June 2019, No. 2
IN THIS ISSUE
FEATURE STORY
SPEAKING OF US! Extreme Heat Nurse Prescription Commemoration Briefly
ACCESS AND SERVICES
AT A GLANCE
June 2019, No. 2
w COMMEMORATION Lest We Forget
Ste. Anne’s Hospital. A facility rich in history, at the heart of our IUHSSC. It is home to and cares for our heroes: our
veterans. These men and women sacrificed a great deal to defend our nation’s values: peace, liberty, and democracy. They were in the Second World War, the Korean War, and any number of overseas missions.
Collectively, we are in their debt. As we are to those who lost their lives in our defence. A respectful way to honour
them is through commemoration. In November, the poppies appear on collars and lapels as our symbol of remembrance. November 11 commemorates the armistice of the First World War.
But commemoration must not be limited to a single date. It can occur each time we encounter a veteran. Be it at Ste. Anne’s Hospital, or else-where. Thanking a veteran for their accomplishments, acknowledging their courage...these are also acts of commemoration. And they de-serve it. They have given so much to help make our country what it is today.
w MENTAL HEALTH
Loved Ones Matter! Is someone close to you dealing with a mental health issue? You can support them, and we can help! Working alongside municipal and provincial resources, three community organizations—namely Friends for Mental Health, AMI-Québec, and PABEMSOM—are also active sup-porters of families and loved ones living in Montréal West Island IUHSSC communities. Their aim is to support citizens and their loved ones.
These collaborating organizations have put together an innovative pro-ject using web capsules to illustrate that we can all help! Click here to view the capsules and to learn more.
Involving loved ones in caring for someone living with mental health issues is an important step!
l Addressing the Workforce Shortage Implementing innovative solutions. Setting up, in partnership with the Centre de formation professionnelle des Métiers de la Santé (Marguer-ite-Bourgeoys School Board) a laboratory-school to train future order-lies at our facilities. Targeting the best candidates, through a major online recruitment campaign, and inviting them to join our team of skilled employees. Teaming up with our employees, by establishing a referral program that rewards them if a candidate they refer is hired. Making every effort to provide quality care and services to our clientèle.
To join our team, visit the Jobs and Internships section of our website.
l Proven Expertise in Kidney HealthKidney failure. The body is slowly poisoned by waste that the kidneys can no longer eliminate. That’s where a treatment, such as dialysis or kidney transplant, which attempts to replace the normal functioning of the kidneys (renal replacement therapy), comes into play.
The Montréal West Island IUHSSC can rely on two outpatient dialysis centres and support from eight nephrologists (kidney specialists) at the Lakeshore General Hospital and St. Mary’s Hospital Center.
Visit the Kidney Health Program section on our website for more information.
l An IUHSSC Partner Honoured! Action-Jeunesse de l’Ouest-de-l’Île (AJOI) provides walk-in services, lis-tening, support, coaching, and referrals to young people aged 12 to 25 living within our territory. Their work was recently recognized when Action Jeunesse de l’Ouest-de-l’Île (AJOI) received the 2019 Prix d’excel-lence—Prévention, promotion et protection de la santé awarded by the Ministère de la Santé et des Services sociaux.
Congratulations to our wonderful partner! Click here for more details.
BRIEFLY
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IN THIS ISSUE
FEATURE STORY
SPEAKING OF US! Extreme Heat Nurse Prescription Commemoration Briefly
ACCESS AND SERVICES
AT A GLANCE
7
CARE AND SERVICES THAT MEET EXPECTATIONS. BUT ALSO, EASY ACCESS TO SERVICES IN WHICH THE INDIVIDUAL IS ALWAYS ACCOMPANIED AND WHERE THE CONTINUITY OF SERVICES IS ENSURED. A SINGLE GOAL : TO RESPOND PROMPTLY TO THE NEEDS EXPRESSED. RESPECTFULLY. FOR THE HEALTH AND WELL-BEING OF THE POPULATION WE SERVE.
w FLOODING
Psychosocial support available This spring, flooding was once again an issue for the communities served by the Montréal West Island IUHSSC. In response, our organiza-tion quickly organized psychosocial support available both on site and through a hotline.
Have you been affected? Help remains available. You can quickly meet with psychosocial support workers by contacting the Psychosocial Intake services at the CLSC de Pierrefonds. Call 514-626-2572, extension 3956.
w SERVICES FOR YOUTH
Youth clinics that listen to your concernsAre you between the ages of 12 and 25 and have questions about your health? The doctors and nurses at our clinics are there to listen to your concerns, and to provide information and advice. Services are free and confidential.
• Sexually transmitted and blood-borne infections (STBBI) information, testing, and treatment
• Gynecological examinations• Birth control• Pregnancy tests and unplanned pregnancy support
Contact us!
CLSC de Dorval-Lachine ....................... 514-639-0660CLSC de LaSalle ...................................... 514-364-2572CLSC du Lac-Saint-Louis ...................... 514-697-4110CLSC de Pierrefonds ............................. 514-626-2572
www.ciusss-ouestmtl.gouv.qc.ca/clinique-jeunesse/
w RESIDENTIAL CARE
Questions concerning senior residential facilities? Are you looking for a residential facility for yourself or a loved one? Our IUHSSC has established a senior residential facility access mechanism (MAH), courtesy of the Support for Elderly Autonomy Program Director-ate (SEAPD); it provides assistance to social workers in our four CLSCs when a person requires a public residential facility.
For more information, ask your CLSC.
w ACCESS TO A FAMILY PHYSICIAN
How to reach our Family Medicine GroupsOur mission: To offer quality care and services to the population. To help us fulfil that mission: seven family medicine groups (FMG) across our IUHSSC.
Three FMGsMedistat FMG (Pierrefonds) ...................................514-624-4774Dorval FMG (Dorval) ..................................................514-633-1510GMF Medicentre LaSalle (LaSalle) ........................514-366-4507
Three FMG-R (super clinics)Brunswick FMG (Pointe-Claire) ..............................514-426-6677Stillview-Statcare FMG (Pointe-Claire) ...............514-694-9282Mednam FMG (Lachine) ...........................................514-780-1873
One FMG-U (university-affiliated) St. Mary’s FMG (Côte-des-Neiges) ........................514-734-2677
Click here to learn about the differences between FMG, FMG-R, and FMG-U.
June 2019, No. 2IN THIS ISSUE
FEATURE STORY
SPEAKING OF US!
ACCESS AND SERVICES
AT A GLANCE
June 2019, No. 2
Easy access to a physicianw ARE YOU LOOKING FOR A FAMILY PHYSICIAN? YOU HAVE A FAMILY PHYSICIAN BUT NEED A SPECIALIST? YOU HAVE A HEALTH ISSUE AND DON’T KNOW WHERE TO GO?
An overview of how to find a local physician. A simplified tool to help you make your choices, but also to help avoid a trip to the Emergency.
FOR QUICK ACCESS: 2 EASY OPTIONS
*Are you looking for a family physician?Register today:
www.gamf.gouv.qc.ca ORWest Island Residents: 514-630-2225, extension 5235 Residents of Dorval, Lachine, LaSalle: 514-639-0650, extension 80255
IF A PHYSICIAN REFERS YOU TO A SPECIALIST, YOU WILL BE CALLED FOR AN APPOINTMENT:
YOU HAVE CONCERNS OR QUESTIONS about your health or that of a loved one? Contact:
Info-Santé/Info-Social
YOU NEED TO SEE A PHYSICIAN:If you have a family physican, contact them first. If not, contact
YOUR LIFE OR THAT OF A LOVED ONE IS IN DANGER? Call:
or go to Emergency
A walk-in clinic
CONTACT YOURCLINIC
CONTACT YOURFMG
YOU HAVEa family physician
YOU DON’T HAVEa family physician*
CONTACT A WALK-IN
CLINIC
CONTACT A SUPER CLINIC
AT THE SPECIALIST’S
OFFICE
AT A HOSPITAL
OR OR
OR
A QUICK GUIDE TO
MAKING THE RIGHT CHOICE
CALL BEFORE YOU HEAD OUT
IN THIS ISSUE
FEATURE STORY
SPEAKING OF US!
ACCESS AND SERVICES
AT A GLANCE