feb. 26 – 28, 2020 • hyatt regency savannah • savannah, georgia€¦ · e-cigarette epidemic...

Feb. 26 – 28, 2020 • Hyatt Regency Savannah • Savannah, Georgia

ON-SITE BROCHURE

SPONSORS

From human factors and sustainability to process improvement and quality patient safety – there is a wealth of knowledge to be gained from #HSPI2020. Establish an SHS Corporate Partnership and continue reaping invaluable insights into the industry and benefiting your organization: Save more lives and save more money.

SHS Corporate Partners receive 15-50% off individual membership dues.

The small number of engineers in a given healthcare system can quickly lose their sense of professional identity. In fact, many healthcare organizations do not realize the significant difference between a highly trained engineer and someone who has taken basic performance improvement training. MaineHealth as a system has made an investment in recruiting multiple engineers; our membership in IISE enables these valuable team members to feel confident in their professional identity, access opportunities to grow and refine their skills, and network with colleagues across the country. In this way each of our engineers is a gateway for our caregivers to a rich knowledge base and extremely skilled community.”

- Jordan S. Peck, Ph.D., Senior Director, Center for

Performance Improvement, MaineHealth | Maine Medical Center

CONFERENCES• Registration at 40% less

• Reward your top performers

• Develop your team

TRAINING AND RECRUITING• 40% off professional in-person, online or on-site training

• SHS/UL web-based seminars at 40% less

• 20% off exhibit rates helps you connect directly with job-seekers at conferences

VOICE OF INDUSTRY• 2 seats on Industry Advisory Board

• Partner with organizations

• Meet industry challenges

Join Mayo Clinic, University of Texas MD Anderson, MaineHealth, Texas Children’s Hospital, Cook Children’s Healthcare and more...

ENGINEERS GROW SKILLS, GAIN CONFIDENCE WITH CORPORATE PARTNERSHIP

Contact Doug Long at [email protected] to tailor your SHS Corporate Partner Membership.

Healthcare Systems Process Improvement Conference 2020 3

Welcome to the Healthcare Systems Process Improvement Conference 2020 in Savannah! We hope you’ll learn more than ever and find inspiration in the solutions, research, discussions and best practices included in the program. By the end of the day Friday, you’ll be brimming with valuable ideas and new methods for improving quality, service and care available at your healthcare system.

Download the conference app, HSPI 2020, at the Google Play Store or at the Apple Store, where your hosts, the Society for Health Systems (SHS), in partnership with IISE, will add any last-minute changes to this program.

Be sure and follow the Society for Health Systems on Twitter @SHSInfo, along with Facebook, Instagram, IISE Connect and other social media. Stay engaged with fellow conference attendees by using #HSPI2020 for all your posts! Visit link.iise.org/HSPI2020_SocialMedia for a specialized SHS social media guide.

This year’s conference includes: 5 Concurrent sessions on Leadership and Change Management;

Operations Research; Process Improvement; Quality and Patient Safety; Research; and various other topics. (Session matrix starts on page 6.)

5 Pre-conference workshops to build new skills or refresh your knowledge on a variety of topics like achieving breakthroughs in care; creating effective curriculum to train acculturated staff; engaging and teaching improvement concepts to staff through simulation; and designing a stress-free workplace.

5 Keynote presentations from Victor M. Montori, M.D. and Alex Knight, BSc, MBA, CEng. Montori is a professor of medicine at Mayo Clinic, and Knight is a founding partner of QFI. Both keynoters this year are renown authors. In addition, there’s a panel discussion on AHRQ Patient Safety as well as an SHS Young Professionals panel.

5 Networking opportunities and events to help you connect and build relationships with colleagues from around the world.

5 Poster sessions to discover even more innovations and applications that apply to your organization. (Poster titles start on page 11.)

5 Exhibits from top healthcare service providers and health systems academic programs. (Exhibitor info starts on page 14.)

5 Student activities and competitions.

Thank you for connecting with us in Savannah. Join us next year, when #HSPI2021 visits Orlando, Florida, Feb. 24-26, 2021, at the Rosen Centre Hotel.

CONFERENCE COMMITTEE

Conference ChairDarrin Judkins, Boulder Community Health

Outgoing Conference ChairEddie Perez-Ruberte, BayCare Health System

Incoming Conference ChairBen Schleich, Hackensack University Medical Center

Track ChairsTom Redding, St. Onge CompanyAli Hobbs, Catalyst, a Haskell Company

Track Co-ChairsAsala Erekat, Binghamton UniversityAlice Gittler, EwingColeAJ Hobbs, Goldratt GroupDustin Kuchera, Mayo ClinicVinny Monteiro, Goldratt Group

Education/Day CoordinationJennifer Percival, University of Massachusetts

Networking & Social EventsCody Hall, Camden Clark Medical Center

Pre-conference, Tours & KeynotesEddie Perez-Ruberte, BayCare Health System

Social Media/Marketing/TechnologyNeal Moriconi, Cerner Corporation

Student Events & CompetitionsAvi Fishman, Memorial Healthcare System

Tracks & CurriculumBen Schleich, Hackensack University Medical Center

SHS Board LiaisonLaura Silvoy, Array Advisors

4 www.iise.org/HSPI

KEYNOTE SPEAKERS

VICTOR M. MONTORI, M.D.Professor of Medicine, Mayo ClinicThursday, Feb. 27 | 11:45 a.m. - 1:10 p.m. | Harborside Ballroom

Victor M. Montori, M.D. is a professor of medicine at Mayo Clinic. An endocrinologist and health services researcher, Dr. Montori is the author of more than 600 peer-reviewed publications and is among the top 1% of researchers with most cited papers in clinical medicine worldwide in the last decade.

He is a Senior Advisor in the Center for Evidence and Practice Improvement at the Agency for Healthcare Quality and Research of the US Government. He also serves in the Editorial Advisory Board of the BMJ, and as Director of Late Stage Translational Research at the Mayo Center for Clinical and Translational Science. He is a recognized expert in evidence-based medicine and shared decision making, and developer of the concept of minimally disruptive medicine. He works in Rochester, Minnesota, at Mayo Clinic’s KER Unit, to advance person-centered care for patients with diabetes and other chronic conditions. He recently published the book, Why We Revolt – A Patient Revolution for Careful and Kind Care.

ALEX KNIGHT, BSC, MBA, CENGFounding Partner, QFIFriday, Feb. 28 | 8-9 a.m. | Harborside Ballroom

Alex Knight, BSc, MBA, CEng, is a founding partner of QFI and inventor of Theory of Constraints-based solutions. For nearly three decades he has worked around the world alongside many leaders in healthcare, social care, for-profit and not-for-profit organizations. His consulting, speaking, lecturing and coaching work has shown him first-hand the joys and struggles people face in their endeavors to improve services and businesses.

For the last 15 years, Alex has been building, testing and verifying a Theory of Constraints solution for healthcare. The solution has been tested in acute, community and mental health settings in the UK, the Netherlands, Canada, the U.S. and Australia. On completion, Alex and the team focused on building the education, implementation and software elements to ensure the solution’s robustness, sustainability and scalability.

He previously served as Managing Director of Ashridge Consulting Ltd. and Chief Executive of Goldratt Consulting. He was mentored for three decades by Eliyahu M. Goldratt, inventor of the Theory of Constraints and author of The Goal. Knight followed in his mentor’s footsteps with the novel Pride and Joy, which reviewers have dubbed The Goal for the healthcare industry.


SCHEDULE AT-A-GLANCE*All educational sessions will be held in the Hyatt Regency Savannah

WEDNESDAY, FEBRUARY 267 a.m. - 6 p.m. Registration Desk Open Scarbrough Ballroom Foyer

8 a.m. - 5 p.m. Pre-Conference Workshops Scarbrough 3 and 4

Noon - 3 p.m. Gulfstream Aerospace Facility Tour - Departs from Hyatt Regency Savannah Front Entrance

2 - 4:30 p.m. Historic Savannah Experience - City Tour - Departs from Hyatt Regency Savannah Front Entrance

4 - 5 p.m. Student Welcome Reception sponsored by the Healthcare Systems Engineering Institute at Northeastern University River Lounge

4:30 - 5 p.m. Speed Networking Scarbrough 2

5 - 6 p.m. Welcome Reception Harborside Ballroom

THURSDAY, FEBRUARY 277 a.m. - 5 p.m. Registration Desk Open Regency Ballroom Registration Desk

7 - 8 a.m. Coffee Service Harborside Ballroom

7:45 - 7:55 a.m. Welcome Harborside Ballroom

8 - 11:40 a.m. Concurrent Sessions Various Rooms - Please see Conference App for Locations

9:40 - 10 a.m. Break - Coffee Service Scarbrough Ballroom Foyer

11:45 p.m. - 1:10 p.m. Lunch & Keynote Presentation: Dr. Montori, M.D., Professor of Medicine, Mayo Clinic Harborside Ballroom

1:10 - 2:10 p.m. Dedicated Exhibit Time and Book Signing Regency Ballroom

1:10 - 6:35 p.m. Exhibit Hall Open Regency Ballroom

2:10 - 3:55 p.m. Concurrent Sessions Various Rooms - Please see Conference App for Locations

3:55 - 4:15 p.m. Refreshment Break in the Exhibit Hall Regency Ballroom


5:20 - 6:35 p.m. Networking Reception, Poster Session and Book Signing in the Exhibit Hall Regency Ballroom

7 p.m. Dutch Treat Dinners - Sign-up sheets will be available onsite at the conference registration desk

FRIDAY, FEBRUARY 287 a.m. - 3:30 p.m. Registration Desk Open Regency Ballroom Registration Desk

7 - 7:55 a.m. Breakfast with the Exhibitors Regency Ballroom

7 a.m. - 12:20 p.m. Exhibit Hall Open Regency Ballroom

8 - 9 a.m. Keynote Presentation: Alex Knight, Founding Partner, QFI Harborside Ballroom

9 - 11:20 a.m. Concurrent Sessions Various Rooms - Please see Conference App for Locations

11:20 a.m. - 12:20 p.m. Dedicated Exhibit Time Regency Ballroom

12:20 - 1:35 p.m. Awards Lunch Harborside Ballroom


3:15 - 5:30 p.m. Lean Cocktails Please meet at the Regency Ballroom Registration Desk

*Schedule subject to change

6 www.iise.org/HSPI

7 a.m. – 6 p.m. Registration Desk Open – Scarbrough Ballroom Foyer – Lobby Level

Room Scarbrough 4 – Lobby level Scarbrough 3 – Lobby level

8 a.m. - Noon

Achieving a Breakthrough in the Quality,Safety, Access and Affordability of Care

Alex Knight, QFI Consulting

How to Create an Effective Curriculum to Train Acculturated Staff within your Health Organization

Grisselle Centeno, Florida Polytechnic University and Jana Iezzi, Tallahassee Memorial HealthCare

1 - 5 p.m.How to Design a Stress-Free Workplace

Davana Pilczuk, CintasEngaging and Teaching Improvement Concepts

to Staff through Interactive, Hands-On SimulationsAshley J. Benedict, VA Sunshine Healthcare Network (VISN 8)

Noon - 3 p.m. Gulfstream Aerospace Facility Tour - Departs from Hyatt Regency Savannah – Front Entrance

2 - 4:30 p.m. Historic Savannah Experience - City Tour - Departs from Hyatt Regency Savannah – Front Entrance

4 – 5 p.m. Student Welcome Reception sponsored by the Healthcare Systems Engineering Institute at Northeastern University – River Lounge – Lobby Level

4:30 - 5 p.m. Speed Networking – Scarbrough 2

5 – 6 p.m. Welcome Reception – Harborside Ballroom – River Street Level

7 a.m. – 5 p.m. Registration Desk Open – Regency Ballroom Registration Desk - 2nd Floor

7 – 8 a.m. Coffee Service - Harborside Ballroom – River Street Level

7:45 – 7:55 a.m. Conference Welcome - Harborside Ballroom – River Street Level

Room Scarbrough 1 –Lobby level

Scarbrough 2 – Lobby level




Verelst – 2nd Floor

Percival – 2nd Floor

8 - 8:30 a.m.

Systems Engineering

Approaches to Address the

U.S. Vaping and E-Cigarette Epidemic

James Benneyan,Northeastern

University

A Collaborative Model for Service

Redistribution and Practice

Optimization in a Community

Healthcare System

Xiu Zhang,Mayo Clinic

Hoshin Planningfor HealthcareBrock Husby,

KBPI/University of Michigan

Hospitalists CAN Move the

Needle in Patient ExperienceEmmanuel Enohmbi,

Atrium Health, Carolinas

Hospitalist Group

Building a Culturally

Responsive Department –

A Conversational ApproachKurt Cable,Mayo Clinic

Bringing Physicians and

Nurses Back Together at the Bedside

Kamari Mitchell,Atrium Health

8:35 - 9:05 a.m.

Managing through Change:

Advice from Healthcare

LeadersLauren Cooper,

Wake Forest Baptist Health

Ambulatory Care Transformation in a Consolidated Geriatric and

Palliative Care PracticeAsala Erekat,

SUNY at Binghamton

And the Award Goes to...: Creating a

Cultureof Celebration

Ashley Sgaliardich,Holy Cross Hospital

Mixed Methods Analysis of

Access Barriers to Rural

Dermatology Care

Melissa Cyr,Northeastern

University

Application of Process

Improvement in Human Resource

Management: A Case Study

on Nurse Recruitment

Kamran Azimi,State University of New York at Binghamton

Kaizen Impact on Patient Care in Radiology (CT)

Jessica Stellmaker,Mayo Clinic

9:10 - 9:40 a.m.

An Optimization Approach

to Panel Size Management

William Harrington,University of

Louisville

Collaborative Staffing Model Development in Cardiovascular

SurgeryJeffrey Ehman,

Mayo Clinic

The Nuts and Bolts of an Effective

Strategic Portfolio Management

ProcessGreg Kain,Integrated

Project Management Company, Inc.

Improving Patient Safety with

Efficient Patient Monitoring TechniquesMeena Iyer,

Shepherd Center

Improving the Sleep Clinic’s

ScoringProcess for

Sleep StudiesVictor Singleton,Cook Children’s

Health Care System

WEDNESDAY, FEBRUARY 26

THURSDAY, FEBRUARY 27

MATRIXDay Coordinator: Vinny Monteiro

Day Coordinator: AJ Hobbs


9:40 - 10 a.m. Break – Coffee Service - Scarbrough Ballroom Foyer – Lobby Level








10 - 10:30 a.m.

Cleveland Clinic’s Path to ImprovementNate Hurle,

Cleveland Clinic

Increasing Patient Throughput for

Autism Evaluation

Bridget Mink,Mayo Clinic

Engineering Excellence

Ashley Sgaliardich,Holy Cross Hospital

Creating Order within Orders Management

Julie Champion,Piedmont Healthcare

Combatting the “Just Try

Harder” Culture in Healthcare. Practical Ways of Leading with a Continuous Improvement

MindsetThomas West,

Green Dot

Increasing Throughput in the Outpatient Infusion Center

Shekinah Bergmann,

West Monroe Partners

Improving Value-Based

Care by Implementing Medicare’s BPCI

Bundled Payment Program

Steven Crowley,Mayo Clinic

10:35 - 11:05 a.m.

Deploying Leader Standard Work across the Health Systems

Todd Schneider,OhioHealth

Journey to Zero: Reducing

Hospital-Acquired Infections

& Patient HarmLauren Ahlers,

WellStar

Rethinking Non-Visit Care

Delivery in Primary Care

Jammie Henson,Mayo Clinic

Improving ‘Helipad

to OR’ Massive Transfusion

Protocol Process at Tufts Medical

CenterAliysa Rajwani,Tufts Medical

Center

System-wide Policy Making: Which TB Test

is For You?Ronald Pirrallo,Prisma Health

Improving Healthcare Simulation

Uptake Using Generic Discrete

Event ModelsCarolyn Busby,

ORCHID Analytics

Practice (and Chocolate) Makes Prepared:

EMR Implementation Workflow Dress

RehearsalsAlan Janssen,Mayo Clinic

11:10 - 11:40 a.m.

What Does this Data Mean?Benjamin Schleich,

Hackensack University

Medical Center

When Fast Track Isn’t an Option:

Reducing Overcrowding under Multiple

Design Constraints in a

Higher Acuity EDAlice Gittler,EwingCole

Blending Frameworks: Boosting IT

Engagement in Improvement

ActivitiesJoyce Doyle,MaineHealth

Disappointment, Inquiry, and

Systems Thinking in Healthcare: A Case Study

Kevin Nortrup,Sugar Creek

Solutions

Decedent Care – Post-Mortem

ProcessMichael Zimmer,

Vidant Health

A Template for Launching an

Uber Ridesharing Program: A Pilot

Priya Gulab,University of Alabama at Birmingham

An Observation Unit Throughput

Improvement Case Study Using Six Sigma DMAIC

MethodsKate Nevin,Mount Sinai

Health System

11:45 a.m. - 1:10 p.m.

Lunch & Keynote Presentation: Victor M. Montori, M.D., Professor of Medicine, Mayo Clinic – Harborside Ballroom – River Street Level

1:10 - 2:10 p.m. Dedicated Exhibit Time & Dr. Montori Book Signing – Regency Ballroom – 2nd Floor

THURSDAY, FEBRUARY 27

DOWNLOAD THE CONFERENCE APP!You can view the schedule by downloading

the conference app, HSPI 2020, at the Google Play Store or at the Apple Store.

Any changes will be reflected in the Conference App.

You can view the schedule by downloading the conference app, HSPI 2020, at the Google Play Store or at the Apple Store.

Day Coordinator: AJ Hobbs

8 www.iise.org/HSPI

MATRIX








2:10 - 2:40 p.m.

Come Take a R.I.D.E. with

One-day Lean Process ImprovementAaron Kanne,Care Logistics

40% Reduction in Wait Time, ED Ready to Move to

Bed AssignedRobert Costello,

Northwestern Medicine

LEAN and Design Research Build an

ED Renovation Business Case

Kimberly Johnston,EwingCole

Healthcare Systems

Performance Improvement Leadership

ForumJordan Peck,MaineHealth

(Advance Registration Required)

Investigating Microbial Load

in the Operating Room

Kevin Taaffe,Clemson University

Achieving High Reliability in

Medical Device Reprocessing

Sharon Sutherland,

Cleveland Clinic

FlexSim Student Simulation

Competition Presentations

Finalists:SSIE

Binghamton,Binghamton

University

Swampulation, University of

Florida

Houston Optimizers,University of

Houston

2:45 - 3:15 p.m.

The AHRQ Patient Safety

Learning Laboratories – What Are We Learning? –

A Panel Discussion

James Benneyan,

Northeastern University

Want to Sustain Productivity

Gains? Try DPM with PAL

Charles DeBusk,Charles DeBusk

& Associates, LLC

Getting the Bugs Out: A Network

Approach to Improving InfectionsLindsay

Alexander,Kettering Health

Network

Enhancing Quality

Improvement and Patient

Safety Curriculum Provided

to ResidentsKatie Grzyb,

Michigan Medicine

How to Build a Better Hospital

Emergency DepartmentAlan Gore,

Three Colour Consulting

3:20 - 3:55 p.m.

Organizational Transformation:

A Guide for Leaders

Chris Schneider,Mayo Clinic

One Patient, One Pass:

A Standardized Approach to Medication

AdministrationCarey Estes,

Mission Health, HCA

OR Labor Productivity

AnalyticsAmy Crawford,MedStar Health

Mobilizing and Executing a Value Realization OfficeMunzoor Shaikh,

West Monroe Partners

3:55 - 4:15 p.m. Break – Exhibit Hall - Regency Ballroom – 2nd Floor








4:15 - 4:45 p.m.

SHS Young Professionals

PanelCody Hall,

WVU Medicine

Progression of Care Rounds - Tomorrow’s Care Today

Michael Zimmer,Vidant Health

A Systems Approach to

Proactive Patient Safety

Hakim Lakhani,Dana-Farber

Cancer Institute

Healthcare Systems

Performance Improvement Leadership

ForumJordan Peck,MaineHealth

(Advance Registration Required)

The Navy Way: Lessons on Leadership,

Process Improvement, and Discipline

Jerry Berlanga,KBPI

Hospital Operations 101

and BeyondTia Meyer,

Mayo Clinic Health System

- Franciscan Healthcare

Identifying Improvement Opportunities

through Knowledge Discovery of Unstructured

Patient Experience Data

Mohammad-sadegh Mikaeili,State University

of New York at Binghamton

4:50 – 5:20 p.m.

Prosthetic Implant Management and TrackingNora Quinn,Bay Pines VA Healthcare

System

Preparing Healthcare

Process Improvement Professionals

for Digital TransformationDustin Kuchera,

Mayo Clinic

A 50-year Healthcare Consulting

JourneyJohn Templin,

Templin Management

Associates, Inc.

The Road to Change Starts

witha Discussion

Eric Smathers,Medical

Universityof South Carolina

The Impact of Technologist Productivity on

Patient On-Time Starts

Linda Chida,Mayo Clinic

5:20 – 6:35 p.m. Networking Reception, Poster Session and Book Signing – Exhibit Hall - Regency Ballroom – 2nd Floor

7 p.m. Dutch Treat Dinners - Sign-up sheets will be available onsite at the conference registration desk

THURSDAY, FEBRUARY 27 Day Coordinator: AJ Hobbs


7 a.m. – 3:30 p.m. Registration Desk Open – Regency Ballroom Registration Desk - 2nd Floor

7 – 7:55 a.m. Breakfast with the Exhibitors – Regency Ballroom – 2nd Floor

7 a.m. – 12:20 p.m. Exhibit Hall Open – Regency Ballroom – 2nd Floor

8 – 9 a.m. Keynote Presentation: Alex Knight, Founding Partner, QFI - Harborside Ballroom – River Street Level







9:05 - 9:35 a.m.

SHS Panel on the Impact of US

General Elections in HealthcareCody Hall,

WVU Medicine

Simulation of Leaky Pipe Model

for Incidental Radiologic Finding

ManagementJames Rawson,

Beth Israel Deaconess

Medical Center

Measuring Change Management:

Influencing Change at the Mayo Clinic

Matt Vogl,Mayo Clinic

Leadership Rounds – CLIMBing to the TopStephanie Giraulo,St. Charles Hospital

Projects Come Second: Lessons

Learned for Engaging Your

PI TalentKevin Spence,

MedStar Health

Driving Performance with Nurse Leadership

DevelopmentWyatt Hockmeyer,Ascension St. John

9:40 - 10:10 a.m.

Don’t Be “That Guy”: Social Skills for

Career SuccessDean

Athanassiades,Philips

Activate! Planning for Day One Success

Delia Caldwell,Catalyst,

a Haskell Company

Improving Communication with Established Patients

Jeffrey Woerz,Moffitt Cancer

Center

Effective Organizational Patient Access

ReportingTodd Banks,

Wake Forest Baptist Medical Center

Simulation Tools to Improve Patient Access and Flow

in EndoscopyJake Martin,University of

Michigan

10:15 - 10:45 a.m.

Report Out from the Leadership Forum

Jordan Peck,MaineHealth

A Decision-Support Tool for Maternal

Delivery Patient FlowHollis Cuffie,

State University of New York at Binghamton

Process & Evidence-Driven Decision Making Informs

Ambulatory Clinic PlanningRudolph

Santacroce,Blue Cottage of CannonDesign

Systematic Reduction of Supply

Waste in a High-Volume Operating

RoomMary Drach,Mount Sinai

Health System

Let the Lean Six Sigma Games Begin

Jennifer Hooks,Medical Universityof South Carolina

Improving the Process of Assigning

Low Back Pain Patients to the

Treatment Paths: Toward an Objective

Clinical DecisionJames Benneyan,

Northeastern University

10:50 - 11:20 a.m.

Process Improvement in Cardiac Lab

Testing / Capacity Optimization in Cardiology Lab through 6 sigma Methodologies

Tara Gosse,Mayo Clinic

Defining Metrics to Identify

Improvement Opportunities in

Ambulatory ClinicsJacquelyn Kimmel,

Northwestern Medicine

Collaboration Starts with an InvitationNeal Moriconi,

Cerner Inc.

3,000 Associates. 3,000 Problem

SolversAshley Sgaliardich,Holy Cross Hospital

How ‘Design Thinking’ Can Improve Your Creativity &

Problem SolvingKurt Neubek,

Page

FRIDAY, FEBRUARY 28

You can view the schedule by downloading the conference app, HSPI 2020, at the Google Play Store or at the Apple Store.

Day Coordinator: Dustin Kuchera

NETWORKING RECEPTION, POSTER SESSION AND BOOK SIGNING

Thursday, Feb 27 from 5:20 – 6:35 p.m. – Exhibit Hall - Regency Ballroom – 2nd Floor

During the Networking Reception, Dr. John Kros will be signing his books, Health Care Operations and Supply Chain Management and Statistics for Health Care Management and Administration in the Exhibit Hall.

Health Care Operations and Supply Chain Management offers real-world examples to illustrate the most current concepts and techniques such as value stream mapping and Six Sigma. Statistics for Health Care Management and Administration is a unique and invaluable resource for students of health care administration and public health.

10 www.iise.org/HSPI

11:20 a.m. - 12:20 p.m. Dedicated Exhibit Time – Regency Ballroom – 2nd Floor

12:20 – 1:35 p.m. Lunch w/ Awards - Harborside Ballroom – River Street Level







1:40 - 2:10 p.m.

Improving Labor Expense Management

Through Productivity Tracking and

ReportingJoel Richie

John De Britto,Mount Sinai

Hospital

Automated Risk Assessment Tool for Predicting Central Line Bloodstream

Infections in Hospitals SettingAna’am Alzu’bi,State University of New York at Binghamton

Goal Cascading: Engaging Workforce to Drive Continuous

ImprovementMonica Sommer,

Barnes-Jewish Hospital

Journey in Discharge

Efficiency Using an Accountable Care

Team ModelBeth Winningham,

UAB Medicine

Proactive Discharge Planning Evaluation

Performance Improvement

ProjectYvette Guzman,Baycare Health

Systems

Mitigating Impacts of Regulatory Changes on Pharmacy

Operational WastePrakruti Shah,

Improvement Path Systems

2:15 - 2:45 p.m.

Comprehensive Approach

to Reducing Clostridioides

Difficile Infections in Rehab SettingAli Anderson,

Shepherd Center

Critical Equipment: Human Factor Design of Your

Medical Equipment Ecosystem

Syed Hasnain,Piedmont Healthcare

Care Team Communication –An Interprofessional

Approach to Enhance Collaboration,

Education and Family-Centered CareAbigail Am,MaineHealth

Simulating Access and Patient Flow for a Cardiovascular ICU

Luke Liu,University of

Michigan

A Modified TDABC Approach to Clinic

StaffingRobyn Pingel,Mayo Clinic

2:50 - 3:10 p.m.

Special Session: End of Conference

Intake Session with the 2021 Conference Committee

3:15 – 5:30 p.m. Lean Cocktails – Meet at the Regency Ballroom Registration Desk

FRIDAY, FEBRUARY 28

MATRIX

BOOK SIGNINGWhy We Revolt: A Patient Revolution for Careful and Kind Care

Thursday, Feb. 27 from 1:10 - 2:10 p.m. in the Regency Ballroom

In a series of brief and personal essays, Why We Revolt describes what is wrong with industrial healthcare, how it has corrupted its mission, and how it has stopped caring. Dr. Montori rescues the language of patient care to propose a revolution of compassion and solidarity, of unhurried conversations, and of careful and kind care.

Following his keynote address, Dr. Montori will be signing his book, Why We

Revolt: A Patient Revolution for Careful and Kind Care, in the Exhibit Hall.

Day Coordinator: Dustin Kuchera


POSTER SESSIONS

Abstract #2003Reducing Patient Misbandings in the ER Check-in ProcessAmy Alonso and Avi Fishman, Memorial Healthcare System

Abstract #2004Reducing Telemetry Delay Occurrences and Developing a Centralized Monitoring UnitAmy Alonso and Avi Fishman, Memorial Healthcare System

Abstract #2006Implementation of a Medication Delivery Program for Urology Surgical PatientsAnne Nguyen, Melissa Wongso and Chloe Lin, Children’s Hospital Los Angeles

Abstract #2023Promoting a Culture of Lean from the Bottom UpAvi Fishman, Memorial Healthcare System

Abstract #2033Early Sepsis Identification in the Emergency DepartmentLisa Dykes, Melissa Felder, Donna Rice and Nichole Brown, Columbia Veterans Affairs Health Care System

Abstract #2036Beyond Bundles in Prevention of CAUTI and UTI’sDelvina Ford, Bonnie Haupt, Charmayne Dickerson, Debra Bartoshevich, Renada Rochon and Monalisa Rodriguez, VA Healthcare System

Abstract #2037Improving Patient Experience Efficiency in Clinics though Lean Patient FlowJennifer Durbin, Expeditor

Abstract #2040Current State Assessment of Telemetry MonitoringMichelle Fiks and So Youn Kweon, Mount Sinai Health System

Abstract #2041Endoscopy Suite Redesign to Improve Case Flow and SafetyMelissa Gallo, Memorial Healthcare System

Abstract #2051Reducing Motion and Travel Time in the PharmacyMelissa Gallo and Jennifer Guevara, Memorial Healthcare System

Abstract #2057Improve Patient Outcomes by Using National Early Warning Signs 2 in Non-ICU Acute Care UnitsSuzzette Seril and Michelle Jans, C. W. Bill Young VA Medical Center

Abstract #2066Building a Culturally Responsive Department – A Conversational ApproachKurt Cable and Kaia Yngve, Mayo Clinic

Abstract #2078Overutilization of Cardiac Telemetry Monitoring in an Acute Care HospitalTayler Johnston, Tarun Mohan Lal, Patrice Walker, Dawn Cole and Beth Mann, Navicent Health

Abstract #2079Novel Telehealth-based Physician Consult Strategy for a Large Urban Health SystemJulianna Bastone, Carleigh Gustafson and Abby Zaylor, Mount Sinai Health System

Abstract #2085Lean Daily Management for HealthcareBrock Husby, KBPI/University of Michigan; Jerry Berlanga, KBPI

Abstract #2089MHW ED Ultrasound Imaging Kaizen to Reduce Order to Complete TATMelissa Gallo and Sloane Niles, Memorial Healthcare System

Abstract #2093Streaming and Team Triage Implementation in Urban Emergency DepartmentElizabeth Alexander, Estelle Gong and Ben Cotilletta, Mount Sinai Health System

Abstract #2095Mobile Integrated Healthcare: How Community Paramedicine Can Reduce Hospital ReadmissionsLaurie Beasley, Atrium Health; Kara Clarke, Cabarrus EMS

Abstract #2100Patient Throughput: Emergency Department Admissions to InpatientNettie Wilson and Jennifer Engelmann, Riley Children’s Hospital at IU Health

Abstract #2107Practice Redesign and Consolidation for Outpatient OBGYN and MFM ClinicsRawan Najar and Mohammad Khasawneh, Binghamton University, Estelle Gong, Hala Sweidan, Shrutti Jadhav and Leonarda Parente, Mount Sinai Health System

Abstract #2116Keeping Patients on the Move with Powered Mobility DevicesPaula Schwaite and Kim Fisher, Department of Veterans Affairs

Abstract #2118Connecting Leaders and Teams through Kamishibi RoundingNickolas Hogan and Tresanay Bentley, Riley Hospital for Children at Indiana University Health

Abstract #2119Lean Improvements Return Focus to “What’s Best for the Patient”Martha Sist, Care Logistics; Tonia Wallace, Melissa Weems and Casey Weems, Midland Memorial Hospital

Abstract #2120Improving Resident Satisfaction: Warm Handoffs in ClinicSara Medina-Bielski, Sneha Mohan, Abigail Wegehaupt, Aurora Norman, Samantha Ryan, Courtney Harris, Carina Himes and John Matulis, Mayo Clinic Internal Medicine Residency

Abstract #2125Calibration and Error Analysis of Position Data for the da Vinci Robot SystemAiden Sherry, Methodist University; Scotty Chung and Philip Brown, Wake Forest University

Abstract #2136Scaling Up: Implementation of Enhanced Recovery After Surgery PathwaysOlivia Morejon, Maine Medical Center

Abstract #2142Examining How to Reduce Operating Room Turnaround Times Using Design Science ResearchLarry Fredendall, Kevin Taaffe, Dee San, Yann Ferrand, Jaeyoung Kim and Alexis Fiore, Clemson University

The poster session at the Healthcare Systems Process Improvement Conference is a forum for presenters from around the world to highlight their programs and to share their successful ideas with colleagues by presenting a research study, a practical problem-solving effort or an innovative program. Poster presentations provide other conference participants

an opportunity to become acquainted with your topic quickly and easily.

Posters will be on display in the Exhibit Hall - Regency Ballroom - 2nd Floor, during exhibit hours. Authors will be at their poster to answer questions during the following times:

Thursday, Feb. 27 - 5:20 - 6:35 p.m.


POSTER SESSIONSAbstract #2144Improving Operating Room (OR) Utilization in a VA HospitalMalcolm Hudson, Amy Cohn and William Pozehl, University of Michigan; Ted Skolarus, VA Ann Arbor Healthcare System

Abstract #2145Process Improvement and Redesign for Bundled Payment Care Improvement-Advanced (BPCI-Advanced) for Heart Surgery ProcessSahar Khamsehi, SUNY Binghamton University

Abstract #2150Using Operations Research to Improve Veteran Access to Eye CareMatthew Levenson, Adam VanDeusen and Amy Cohn, University of Michigan; April Maa, Emory University School of Medicine

Abstract #2160Smart Infusion Pumps: Their Usability May be their BaneAmelia Klarich, Thomas Zachary Noonan, Chris Reichlen, Barbara St. Marie, Laura Cullen and Priyadarshini Pennathur, University of Iowa College of Engineering

Abstract #2163Improving MRI Acquisition Time at Duke Cancer CenterSharon Olfati and Weston Jordan, Duke University Health System

Abstract #2166Picture This: Ensuring High Value Imaging at Duke HealthSharon Olfati and Weston Jordan, Duke University Health System

Abstract #2167Hematology Care Team Redesign for Practice OptimizationAmber Stitz, Kimberly May and John Wenker, Mayo Clinic

Abstract #2170Admission Avoidance for Patients with Ambulatory Care Sensitive Conditions at James A. Haley Veterans’ Hospital and ClinicsRaj Hariharan, James A. Haley Veterans’ Hospital and Clinics

Abstract #2172Use of Discrete Event Modeling to Improve Flow in and Utilization in a Busy Cath LabMatthew Banas and Ana Kraus, James A. Haley Veterans’ Hospital

Abstract #2175Continuous Process Improvement as a Pillar for a High Reliability OrganizationThomas Gilchrist, Department of Veterans Affairs

Abstract #2176Tampa VA Long Term Care Quality ImprovementMedgina Canal and Dara Guess, Department of Veteran Affairs

Abstract #2179Cultural Diffusion of a Lean Management System at the James A. Haley Veterans’ HospitalChadd Canode, Orlando VA Medical Center

Abstract #2180Capacity Management Process Improvement at Navicent HealthJessica Whittington, Todd McInnis, Patrice Walker, Tarun Mohan Lal and Jerry Miller, Navicent Health System, Khalid Aram, State University of New York at Binghamton

Abstract #2181Constructing Balanced Call Schedules for an Acute Care Surgery PracticeWilliam Pozehl and Amy Cohn, University of Michigan

Abstract #2186A Multidisciplinary Approach to Improving Outcomes for Patients with Lower Extremity Ulcers and AmputationsSharon Olfati, Duke University Health Systems

Abstract #2188Implementing a Lean Daily Management System in an Ambulatory SettingPriscilla Lunsford, Simon Curtis and Kate Medynskaya, Duke Health

Abstract #2189Improving Flow in Emergency Department CT Scan using SimulationElizabeth Thompson and James Rudy, Northwell Health

Abstract #2193Role of Geographical Data Analysis in Strategic Planning for Urgent Care CentersKhalid Aram and Mohammad T. Khasawneh, State University of New York at Binghamton, Tarun Mohan Lal and Mark Lovell, Navicent Health;

Abstract #2199A Simulation Approach to Improve the Billing Process in a Healthcare InstitutionLuz Angela Bustos Jaramillo, Ivana Valentina Brand Mutis, Valentina Giraldo Serna and Alejandro Villamizar Vogt, Pontificia Universidad Javeriana

Abstract #2202Structural Changes to Support Pressure Injury Prevention in a Pediatric Hospital Setting Edahrline Salas and Jennifer Pugh, Children’s Hospital Los Angeles

Abstract #2204Risk Assessment of Patients’ In-Hospital Falls Using Statistical Data Analysis MethodsNasibeh Azadeh-Fard, Rasika Patil, Salman Khan and Jigar Dharmendra Adhiya, Rochester Institute of Technology

Abstract #2212I-PrACTISE: Improving Primary Care Through Industrial and Systems EngineeringJames Benneyan, Northeastern University

Abstract #2215Transformed Patient Experience through Process Innovations & Real Time Patient TrackingErum Gonsalves, Zaufishan Zaidi and Rabiya Owais, Aga Khan University

Abstract #2219Transform to Electronic Review ProcessTara Gosse, Operations Manager, Mayo Clinic; Tarun Mohan Lal, Navicent Health

Abstract #2220Workforce Planning in Cardiac SonographyTara Gosse, Mayo Clinic

Abstract #2226Post-donation Complication of Patients Undergoing Living Donor Nephrectomy: An Examination of HCUP-NIS Data (2008–2015)Maryam Soltanpour Gharibdousti, Binghamton University

GET SOCIAL-MEDIA ACTIVE AT HSPIFollow the Society for Health Systems on Twitter @SHSInfo, along with Facebook, Instagram, IISE Connect and other social media. Stay engaged with fellow conference attendees by using #HSPI2020 for all your posts! Visit link.iise.org/HSPI2020_SocialMedia for a specialized SHS social media guide.


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EXHIBITORS

EXHIBIT HALL SCHEDULE

Binghamton University – Department of Systems Science and Industrial Engineering | Booth #200Binghamton University is proud to offer an accelerated Executive Master of Science in Health Systems degree program in Manhattan, as well as options on-campus and online. Students can learn from award-winning professors and industry professionals from various allied health systems and complete their degree in 1 year (Manhattan) or 1.5-2 years in general. Binghamton University – Department of Systems Science and Industrial Engineering4400 Vestal Pkwy EBinghamton, NY 13902-6000(607) 777-6511ssie.binghamton.edu

FlexSim | Booth #202FlexSim HC is the leading software choice for modeling healthcare systems. You’ll love the 3D animation and will be surprised at how quick and easy you can build a customized simulation model of your operations. Come see how FlexSim HC can provide more effective and efficient solutions to your complex healthcare management problems!

FlexSim HC1577 North Technology WayBuilding A, Suite 2300Orem, UT 84097 USA(801) 224-6914healthcare.flexsim.com/

Expeditor | Booth #104The Expeditor LEAN Patient Flow System is a fully customized, door-to-door solution designed to help practices of all sizes increase patient satisfaction and their bottom-line. Expeditor combines a Light Signaling System, Real-Time Patient Flow Monitoring and Lean Clinical Consulting through Predictive Analytics to deliver the most comprehensive solution on the market today.

Expeditor4090 Nine McFarland DriveAlpharetta, GA 30004(770) 442-0405 or 1 (800) 843-9651www.expeditor.com

Lean Logistics | Booth #304Lean Logistics is ready to help you implement Lean at your facility. From training to implementation, our clinical consulting associates specialize in applying Lean Theory to healthcare operations. We can provide guidance to applying Lean to your materials receiving and distribution process. Invest in meeting your bottom line.

Lean Logistics, a Division of CIC AssociatesCentral Florida(813) 469-8684www.linkedin.com/company/cic-associates-lean-logistics/

LEAN LogisticsA DIVISION OF CIC ASSOCIATES

LEAN LogisticsA DIVISION OF CIC ASSOCIATES

IMPORTANT: It is preferable that your booth be staffed at all times, but not mandatory. It is mandatory that all booths be adequately staffed during dedicated exhibit time. Please be in your booth and ready to go at least 15 minutes prior to dedicated exhibit time. Exhibitors may NOT dismantle their booths prior to the official closing of the Exhibit Hall.

THURSDAY, FEB. 27

1:10 - 6:35 p.m. Exhibit Hall Open

1:10 - 2:10 p.m. Dedicated Exhibit Time

5:20 - 6:35 p.m.Networking Reception in the Exhibit Hall

FRIDAY, FEB. 28

7 - 7:55 a.m. Breakfast with the Exhibitors

7 a.m. - 12:20 p.m. Exhibit Hall Open

11:20 a.m. - 12:20 p.m. Dedicated Exhibit Time


Lehigh Healthcare Systems Engineering | Booth #102The Healthcare Systems Engineering program at Lehigh provides students with the necessary background, specialized knowledge and management skills required to identify inefficiencies in healthcare systems and propose appropriate alternatives to reduce cost, increase efficiency and improve the overall quality of our healthcare system.

Lehigh University Healthcare Systems Engineering200 West Packer Ave.Bethlehem, PA 18015(610) 758-5867hse.lehigh.edu

Midmark | Booth #300Midmark helps physicians and care teams deliver exceptional patient care with better equipment, smarter workflows and integrated technology. Dedicated to making healthcare safer and more efficient through location and rules-based automation, Midmark RTLS (real-time locating system) provides patient and staff workflow, asset management and safety solutions.

Midmark60 Vista DriveVersailles, Ohio 453801 (800) 643-6275www.midmark.com/medical/products/rtls

Outcome Workplace Solutions | Booth #204Outcome Workplace Solutions is an industry leading source for high quality seating that is designed to promote productivity and wellness. Our seating is built for durability and versatility with a focus on optimum ergonomics and sustainability. Come and experience enhanced seating that has a healthy blend of design and comfort with the added assurance of a lifetime warranty and the convenient benefit of being IN STOCK.

Outcome Workplace85 Research DriveStamford, CT 06906(203) 967-4400www.outcomeworkplace.com

Society for Health Systems | Booth #306The Society for Health Systems is a professional association that focuses on the needs and resources of health systems professionals and leaders who are charged with improving healthcare processes. SHS offers the latest in process analytics, tools, techniques and methodologies for performance improvement.

SHS3577 Parkway Lane, Suite 200Norcross, GA 30092(770) 449-0461 www.iise.org/SHS

Qventus | Booth #302Qventus automates patient flow for leading hospitals and health systems. Integrating with EMRs, Qventus applies AI and behavioral science to: identify and predict operational issues before they occur, orchestrate actions among frontline teams and ancillaries, and manage accountability to drive continuous improvement. With Qventus, organizations can transform operations, reduce inpatient LOS, eliminate thousands of excess days and more.

Qventus295 Bernardo Ave., 2nd FloorMountain View, CA 94043www.qventus.com

EXHIBITORS

Simio Simulation Software | Booth #100Whether it’s designing a new office, evaluating new surgical scheduling strategies, or predicting variables like changing the number of staff members working at any given time, Simio Healthcare Simulation Software can help create stress-free decisions. Small or large-scale changes can be easily simulated before they are implemented to ensure healthcare institutions are incorporating changes confidently.

Simio Simulation504 Beaver StreetSewickley, PA 15143(412) 528-1576www.simio.com

www.iise.org/HSPI | #HSPI2020

Join us next year in gorgeous Orlando – land of thrill rides, theme parks, citrus and sunshine – as together we learn new ways to improve

patient outcomes while reducing costs.

www.iise.org/HSPI #HSPI2021

Feb. 24-26, 2021Rosen Centre Hotel • Orlando, Florida

SAVE THE DATE

feb. 26 – 28, 2020 • hyatt regency savannah • savannah, georgia€¦ · e-cigarette epidemic...

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