fedex express international growth strategy
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Great Place to Work®
Objectives
To share with you:our business case for building a Great Place to Work®how we align large majority of the organization with the core valuessome of our HR tools & Programs
Over 1,42,000 employeesTransporting 3.5 million
packages to over 220 countries each day With a fleet of 671
aircraft worldwide, and more than 44,500
vehicles in its worldwide network
More than 100 million electronic
transactionsper day
FedEx Express World’s Largest Express Transportation Company
Argentina, Brazil, Belgium, Canada, China, France, Germany, Hong Kong, India, Italy, Korea, Latin America & Caribbean, Mexico, Malaysia, Netherlands,
Netherlands, Singapore, United Kingdom, United States, Venezuela……..
An Employer of Choice
DNA ?
Deoxyribonucleic acid (DNA)
is a nucleic acid that contains the genetic instructions is often compared to a set of blueprints or a recipe, since it contains the instructions needed to construct other components cells
What constitutes the FedEx DNA
By Frederick W. Smith,FedEx Founder, Chairman & CEO
Creating A Winning StrategyFedEx grew so remarkable because of its simple
simple philosophy “P – S – P”
PROFITPROFIT
SERVICESERVICE
PEOPLEPEOPLE
Global Consistency - FedEx DNA in India
Broadcasted on Star News
INDIA
FedEx Commitment
Employer of Choice
Carrier of Choice
Neighbour of Choice
Being Purple Blooded
The Employer of Choice
Purple Promise Driven HR Strategy
AcquireQuantitative / Qualitative
Strong FedEx Brand
ReputationOf bringing unique blend of talent, enthusiasm and ambition for a stimulating work environmentEqual Opportunity employer - Progressive Employer
ValueExperience the peace of mind that comes with knowing the future is in is in good hands
Attracting Best Talent
Structured Job designJob DescriptionSkills & Knowledge matrixBehavioral Competency frameworkJob Grade (Hay Point)
Structured Recruitment & Selection Process for Internal & External candidates, which is;
Relevant (focuses on skills, knowledge and behaviours required to deliver the job results)Consistent (in line with Company Policies and Procedures)Fair and ethical (in line with Company P&P and employment laws)
Acquiring the Right Fit
Performance Driven Culture
Work-Life Balance
Addressing all by first name
Openness to Hire Related Employees
Culture of Safety
Offering a Dynamic Work Environment
“I started working with FedEx as a student in the data entry department department 23 years ago and have been given every opportunity to progress my career ever since. The logistics industry may traditionally traditionally be seen as male-dominated, but my experience with FedEx FedEx has been very different. There has been no ‘glass ceiling’ on what I can achieve as a female manager.”
Antje Schuett-FahrenkrogVice President Customer Experience
FedEx India - Experienced 95% increase in number of women hired in 2007 over 2006
Nurturing Diversity
Every Manager is responsible forRecruitmentEmployee DevelopmentPerformance ReviewsEmployee CounselingRewarding employees
HR acts as a facilitator by providing training inLeadership Skills – Leadership InstituteHR Skills – MAPS (Management Applied Personnel Skills) and Competency Based Recruitment and Selection workshopsManagement Orientation – MIP (Management Induction Class)
Every Manager is a HR Manager
Survey- Feedback –ActionAnnual SurveyVoluntary survey (Almost 100% participation rate)Anonymous and confidential
Guaranteed Fair Treatment PolicyStructured appeals procedure (Individual)
Open door PolicyStructured Appeals Procedure (Group)
Self directed teams – like Quality Action TeamsEmployee EmpowermentCustomer Service Agents have authority to reimburse customers up to 500 500 USD
Listening to Employees
1,42,000 Global Employees & at any given time; 5% of employees are in classroom
Training Curriculum by Job DescriptionCombination of Mandatory and Behavioral trainingOptional courses based on individual PDP needsOver 2000 online courses
Developing the Internal Talent
7100 in Class = Large University
Promotion from Within PolicyFedEx aggressively promotes from within, because it has a
Very Specific Culture that requires strong leadership SkillsHigh Standards, every manager is responsible for People, Serv ice,
Service, ProfitsHas worked for us for the last 35 Years
Developing Leadership SkillsLeadership InstituteHORIZON, which is a Pre-Manager Program
Building our Talent Pipeline
Motivating Employees
Over 100 rewards & recognition programs, to list a few:
Humanitarian Award – Highest award for self-sacrificeGolden falcon Award – Highest non-management awardBravo Zulu Program – Going beyond the call of dutyStar/Superstar award – Exceptional performanceFive Star Award – Strategic ContributionHR Award of Excellence – HR Strategic ProjectsPresident’s Club – Top 10% of FedEx worldwide Sales employees who exceed revenue goalsHall of Fame –Top Sales (3 times President’s Club winner)
Tuition Assistance
Employee Discounted Shipping
Discounted International Air-travel
Career Breaks
Paternity leave
Compassionate/Bereavement leave
Being a Part of the FedEx Family
Competitive compensation & benefits packageYearly tailor-made salary survey through consultantsAnnual Merit Program
Pay for Performance Approach Mid-year Performance BonusAnnual Incentive Compensation based on MBO PerformanceSales IncentivePay Exception Program
Career Growth Opportunities
Retaining our People Asset
Creating a Fun Place to Work
i- Life (India Living in FedEx Complete Employee Forum
To provide positive work environment by adding elements of fun, socialfun, social and community responsibilitycommunity responsibility
Opportunity to recognize the importance of 'Internal Customer ExperienceInternal Customer Experience’’
Enhance ‘teamworkteamwork’’ through collaborative events
Being Customer Centric
The Carrier of Choice
Behind Every ExperienceTogether, on 24th September, 2007, Rohan Kabra and Anish D’Souza lived by the Purple Promise and defied the limitations set by time to deliver a critical package containing life saving medicine for a 10 year old old girl suffering from Cancer and admitted in Tata Memorial Hospital, Mumbai.
Behind Every FedEx ExperienceTogether, on 30th June, 2007, the Mumbai Ramp Ramp Team kept the Purple Promise alive weathering heavy thundering showers to move 50 tonnes of cargo. The team with their courage, strong hearts and dedication, the freight was built and moved on the ramp for the upliftment.
Together, on April 4th, 2007, Nitin Dewan and his team orchestrated an outstanding delivery, by shipping 900 kgs of chocolates to Dubai. The shipment being heavy and perishable, it had to move on the commercial mode. The team worked with great great commitment to obtain obtain clearances and permissions from the Customs Office.
People are our Brand Ambassadors
Every shipment travels through at least 2 countries and is managed by more than 25 employees at different points before delivery
QDM provides the methods and tools that help us;
Consistently fulfill the Purple PromiseQDM helps us understand what our co-workers who who depend on us, or our customers expect Quality first when making any decision - the goal is to to consistently get things right every time
Delivering the Purple Promise creates loyal customers
Quality is our Business!
QDM Principles1. Customers Define Quality
Strive to understand customer requirements and expectations.
2. Be ScientificBase decisions on facts and data, not guesses or opinions.
3. Measure, Measure, MeasureMeasure failures, measure variation
4. Optimize Business PerformanceMinimize unnecessary effort, time and cost.
5. Quality Involves TeamworkSee work as a collaborative process.
6. View Failures as OpportunitiesSeek the truth and end the blame game.
‘People first’ Philosophy makes business sense
Focus on self directed teams, has increased increased productivity by 40% (globally)Quality Action Teams in India improved business processes,
In 6 years64 employeesDelivered 6 million USD savings
Dominating the Customer experience
Contributing to the Society
The Neighbour of Choice
‘FedEx Philanthropy’
Supporting Supporting organizations organizations that positively that positively
impact the impact the community!community!
Saving our Environment
FedEx has integrated responsible environmental practices into daily operationsContinuously set goals that challenge to increase efficiencies and reduce wasteConservation
More fuel efficient and quieter aircraftIntroducing alternative fuel and hybrid ground vehiclesUtilizing recycled packaging material
Industry LeaderFedEx has been recognized by leading government agencies, nonprofit organizations & academic institutions Environmental Policy
For more than a quarter of a century, FedEx has leveraged qualities like speed, teamwork, and
precision in building the largest express transportation company in the world.
These same qualities are prominent in our sport sponsorship programs, making the relationships
both natural and complimentary.
FedEx India Corporate Social
ORBIS Video
ThankThank YouYou