fedex ship manager - fedex: shipping, logistics management and

FedEx Ship Manager

User Guide

Version 2180

The information contained in this Quick Guide is confidential and proprietaryto FedEx. No part of this Quick Guide may be distributed or disclosed inany form to any third party without the written permission of FedEx.This Quick Guide is provided to you under and its use is subject to theterms and conditions of the FedEx PowerShip Placement Agreement. Anyconflict between the information contained in this Quick Guide and theapplicable FedEx Service Guide will be controlled by the FedEx ServiceGuide.

© 1998-2003. Federal Express Corporation. Unpublished.

Additional InformationTechnical Support• In the U.S., dial 1 888 670-8981 and select option 1.• In Canada, dial 1 877 853-4485 and select option 2.

Online Help• For “How To” instructions, click any Help button or select Help Topics from

the Help menu. Then double-click on any topic from the Contents page.• Be sure to check the FedEx Bulletin Board for messages from FedEx.

FedEx Web Site• For the latest information about FedEx, click the fedex.com button at the top

of the FedEx shipping screen to visit the FedEx Web site.• Then click on any link to explore the latest features and news from Federal

Express. For example, see how FedEx flew two giant pandas from Beijing tothe Memphis Zoo!

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FedEx Ship ManagerUser Guide

Table of ContentsWelcome 5Installation 7Ship Domestic Packages 15

Shipping to One Recipient 15Shipping to a Group of Recipients 17Sender Information 18Package Details 19Billing Details 23Shipping Options 24FedEx Domestic Special Services 26Shipping C.O.D. 28Printing a Return Label 30Sending a Multiple-Piece Shipment 31FedEx Domestic Services 36

Ship International Packages 37Shipping to One Recipient 37Shipping to a Group of Recipients 38Sender Information 39Package Details 40Billing Details 43Shipping Options 44FedEx International Special Services 45Shipping Documents 46Shipping Commodities 47Shipper’s Export Declaration (SED) 49Commercial Invoice 51Terms of Sale 52FedEx International Services 53

4

More Shipping Power 54How to Modify Shipments 54How to Delete Shipments 55How to Repeat Shipments 56How to Reprint a Commercial Invoice 57

Shipping Profiles 58How to Customize Shipping Profiles 59How to Assign Sender Profiles 66How to Customize Shipping References 67

Databases 70Back Up Databases 70Restore Databases 71Import and Export Databases 72

Tracking 78How to Print a Proof of Delivery Letter 78How to Track by Number 79How to Track by Reference 80How to Track from Shipping History 81

Shipping Reports 82How to Print Shipping Reports 82How to Print the Ship Log 84How to Customize Shipping Reports 85

Close Shipments 91How to Close FedEx Express Shipments 91How to Close FedEx Ground Shipments 92

FedEx Ship Manager I 2180 I User Guide

Introduction

5

Welcome!Welcome to FedEx Ship Manager®, your online shipping solution from Federal Express.FedEx Ship Manager provides fast and easy shipping options, whether your shipments areprocessed in one central location, or directly from your desktop. FedEx Ship Manager givesyou the reliability and shipping power you expect from FedEx.Shipping FeaturesFast, accurate shipping at your fingertips• Ship domestic and international packages to more than 210 countries worldwide• Print convenient shipping labels or plain paper airbills• Store addresses, preferences, and additional databases so there’s no need to rekey• Obtain a courtesy rate quote before you complete your shipment• Automatically send a FedEx ShipAlert message when a shipment is on the way• Automatically receive a delivery notice when the package arrives• Print return shipping labels (U.S. only)• Copy, modify, and delete shipments before you end the day• Change the return address printed on your labels

Return Label(U.S. only)

Print areturn shipping

label for yourshipment

Return AddressChange the returnaddress printed on

your label

Repeat ShipmentsRepeat any packages

shipped today

Courtesy Rate QuoteReceive a rate quote before

shipping a package


Introduction

6

Tracking OptionsUp-to-the-minute tracking information directly from FedEx Express• Print or view a Signature Proof of Delivery letter from your tracking screen• Track packages by tracking number, date, references, and sender id• Track packages from your shipment history file• Track packages by the door tag number on a delivery slip• Find out the date and time the next delivery attempt will be made for a package that has

not yet been delivered

Customize Your System• Select shipping preferences for individual shippers• Customize reference field names and redesign your shipping screen• Customize over 20 standard reports and create your own reports

Signature Proof of DeliveryPrint or view a FedEx Proof of Delivery Letter

Track HistoryTrack packages

shipped by sender,recipient, andshipment date

Track by NumberTrack by package

tracking number ordoor tag number


Installation

7

Minimum Hardware and Software RequirementsFedEx Ship Manager runs on your own PC with the following requirements. If you meetthese requirements, complete the installation instructions on the next page and begin shippingright away! If your system is already installed, begin shipping on page 15.

• Pentium II 266 MHz recommended (Pentium 133 MHz minimum)• 128 MB RAM recommended (64 MB RAM minimum)• 150 MB disk space• Microsoft® Windows® 98, Microsoft® Windows® 2000, Microsoft® Windows® NT (4.0

or higher), Microsoft® Windows® Me, or Microsoft® Windows® XP• LAN or DSL Internet access recommended (dial-up telephone line access minimum)• 4X CD-ROM or higher• 3 1/2” floppy drive• Microsoft® Internet Explorer v.5.0 or higher or Netscape® 6.0 or higher• Laser and/or inkjet printer for reports and labels• Minimum screen resolution of 800 x 600 pixels

Before you install FedEx Ship Manager, you need

• Printers for reports and labels installed on the local drive• 9-digit FedEx account number• FedEx Signature Release Number for FedEx Express shipments, if required for your

shipping needs (optional)Note: You can enter this number after installation.

• Employer Identification Number (EIN/tax ID), if you send international shipments(optional)Note: You can enter this number after installation.

• Protocol DCOM98 for Windows 98, if Microsoft® Windows® 98 is the operating systemon your PC (Go to microsoft.com and enter dcom98 as your search keyword. DownloadDCOM98, and then install it before installing FedEx Ship Manager.)

If you have a LANor ISP and use aproxy server, you

must have ports443 and 80 open

for securedcommunication

and webbrowsing.

A FedExSignature

Release Numberauthorizesdelivery of

packages withoutyour signature.

Go to any FedExstation to fill out

a form.


Installation

8

Network Administrator Tips• BASIC (BASE64 also known as NETSCAPE) and Microsoft NTLM are used for the

authentication schemes.

• You must have port 443 open for outbound and secured communication to FedEx andport 80 open for web-browsing.

• If your company requires a proxy server, enter the IP address and port number. Inaddition, enter the user name and password, if one has been assigned and is required.

Proxy Settings:Follow these steps to enter your proxy server and port number in Proxy Server:

1. Enter a colon at the beginning of the field.2. Enter the DNS name for the customer’s proxy server (customer.proxy.com).3. Enter a colon after the proxy server.4. Enter the port number.

Look at the following sample formats::customer.proxy.com:portnumber:xxx.xxx.xx.xxx:yyyyNote: Spaces are not allowed in Proxy Server.

To install FedEx Ship Manager, you must have administrator priviledges on the PC onwhich you are installing the software. FedEx Ship Manager periodically updates the FedExregistry.


Installation

9

How to Install FedEx Ship ManagerFollow these steps to install FedEx Ship Manager on your PC:

1. Close all programs, and insert the FedEx Ship Manager CD-ROM into the CD-ROMdrive.

2. The FedEx Ship Manager Welcome screen displays. If it does not, double-click MyComputer on your desktop, and double-click the CD-ROM drive where the CD wasinserted.

3. Click Next.

4. Read the FedEx Ship Manager Software License Agreement. Click Yes to agree and tocontinue the installation. If you select No, the setup program closes, and the softwaredoes not install.

5. Click Next to install FedEx Ship Manager in the default destination folder, or clickBrowse to choose your own directory.

6. Click Next to add icons to the program folder FedEx Ship Manager. You can also type anew folder name, or select a folder from the list of existing folders.

The InstallShield Wizard installs the software on your PC.

7. FedEx Ship Manager requires the Java Runtime Engine. The setup program promptsyou to install it. If Java is already installed on your PC, click No and the setup programcloses.

Click Yes to install Java on your PC now, and follow the on-screen directions.

If Microsoft®

Windows® 98 is theoperating system on

your PC, go tomicrosoft.com and

download theprotocol DCOM98

for Windows 98before installing

FedEx ShipManager.


Installation

1 0

8. From the Java Welcome screen, click Next to install the Java 2 Runtime Engine.

9. Read the Sun Microsystems, Inc., Binary Code License Agreement. Click Yes to agreeand to continue the installation. If you click No, the setup program closes.

10. Click Next to install the application in the default destination folder, or click Browse tochoose your own directory.

11. Click Next. Microsoft Internet Explorer is already selected as the default browser.

The InstallShield Wizard installs the application on your PC.

12. Click Finish to complete the installation, and restart your PC. You must restart yourcomputer before registering FedEx Ship Manager.

If you ever needto uninstallFedEx Ship

Manager, go toAdd/Remove

programs in theControl Panel to

remove theapplication.


Installation

1 1

How to Register FedEx Ship ManagerAfter installation, you must register FedEx Ship Manager before you can ship FedEx packagesusing the application. During registration, you configure your printer, configure softwarecommunications with FedEx, and enter your FedEx account information.

Double-click the desktop icon or click Start -> Programs-> FedEx Ship Manager to registerFedEx Ship Manager and start the application.

Configure Your Printer1. From the FedEx Ship Manager Registration screen, click Next to display the FedEx Ship

Manager Printer Configuration screen.

2. Click one of the printer options for shipping FedEx packages, and click Next.

3. Select your report and label printers, and click Next to display the FedEx Ship ManagerCommunication Configuration screen. Refer to Configure Software Communication tocontinue registering.


Installation

1 2

Configure Software Communications1. From the FedEx Ship Manager Communication Configuration screen, click Next. Click

one of the following options to indicate your communications connection:

• I will use my LAN or ISP to communicate with FedEx• I have a LAN or ISP but do not want to use it to communicate with FedEx• I do not have a LAN or ISP

2. If you have a LAN or ISP and use a proxy server, click I use a proxy server to connectto the internet, and enter the proxy information. Your company may have set up a proxyconfiguration for your system. Please contact your network administrator to obtain thecorrect data to complete this section.

3. Click Next. If you clicked I will use my LAN or ISP to communicate with FedEx, skipsteps 4 - 6.

4. If you clicked either I have a LAN or ISP but do not want to use it to communicate withFedEx or I do not have a LAN or ISP, the FedEx Dial Up Preferences screen displays.The option I want to use FedEx Dialup is already checked for you to use a dial-uptelephone line.

5. Enter the name of your modem and customize any dialing properties.

6. Click Next to display the FedEx Ship Manager Customer Information screen.

Refer to NetworkAdministrator

Information onpage 3 for help

with proxysettings.


Installation

1 3

Enter FedEx Customer Information1. From the FedEx Ship Manager Customer Information screen, enter your account infor-

mation. See the sample screen below.

2. Click Next to continue registration. Enter the additional information on internationalshipping and Signature Release, if applicable. This information is optional.

Enter FedExcustomer

information tocomplete

registration.


Installation

1 4

3. Click Finish. After shipping and tracking information is downloaded, the followingscreen displays.

4. Click Ship Now to begin shipping with FedEx.

Information onInternationalShipping and

Signature Release isoptional. You can

skip this screen andenter this

information later.

Please record yourmeter number in the

space provided inthe product folder.

Refer to this numberwhen you have

questions or needassistance with

FedEx ShipManager.


Ship Domestic

1 5

Ship Domestic PackagesHow to Ship Packages within the U.S. and within CanadaIf you are in the U.S. or Canada and are shipping to a recipient in the same country, startyour shipments here. Begin with the Recipient Id field and FedEx Ship Manager will guideyou each step of the way.

Shipping to One Recipient1 Ship to group

To ship similar packages to more than one recipient, go to page 17.2 Recipient Id

• To select a recipient from the address book, click the button beside the RecipientId field and select a recipient code from the address list. Then select the senderinformation shown on the next page.

• If the recipient is not in the choice list, enter a new code in the Recipient Id field orskip this field

3 Recipient addressComplete the recipient information if you are not using a recipient from the address list.Country Select US to ship domestic packages within the US or CA to ship domesticpackages within Canada.Contact name/Company name You must enter at least one of these fields.Address 1 Enter the recipient street address. Up to 35 characters print on the shippinglabel for FedEx Express shipments. Up to 32 characters print on the label for FedExGround shipments.

Recipient IdTo use the address

book, select arecipient code or

enter a new code inthe Recipient Id field.


Ship Domestic

1 6

Address BookTo save the recipient

address, check“Save in/Update my

address book.”

3 Recipient addressCity, State/Province, Zip/Postal CodeEnter the city, state or province, and Zip or postal code. Or skip the city and state fieldsif you are using the Auto Populate feature within the U.S.Auto Populate City and State (U.S. only)To save time entering U.S. domestic addresses, Auto Populate fills in the recipient cityand state after you enter the Zip code. To use this feature, select Auto Populate City/State on the FedEx Express Cust Admin screen on the System Settings screen.Note: Auto populate is not currently offered for intra-Canada shipments. The recipientCity, Province, and Postal Code must be entered manually.

4 This is a residential addressIf the delivery address is a residential address, check “This is a residential address.”FedEx Express and FedEx Home Delivery services are available when shipping to aresidential address.Note: You must check this option to include the residential surcharge in your rate quoteand on the doc tab portion of the shipping label.

5 Save in/Update my address bookCheck this option to add the recipient to the address book or to save any changes madeto the recipient’s address.

Auto Populate(U.S. only)

Auto Populateautomatically fills in

the city and statewhen you enter the

Zip code.


Ship Domestic

1 7

Shipping to a Group of RecipientsA group includes a unique code, description, and a list of recipients from the address book.When you ship to a group, you enter the shipping information once, and FedEx ShipManager prints shipping labels for each recipient in the group. When you ship to a group,the service, package type, and ship date must be the same for each recipient.Important: If a service is not available for a recipient in a group shipment, you will notreceive a shipping label for the recipient unless you select group shipping preferences.See page 64 to select preferences.1 Ship to group

To ship similar packages to a group of recipients, check “Ship to group.”2 Click the button in the Recipient Id field and select the group from the choice list.

If the group is not in the choice list, create a new group or temporary group below.3 New group

To create a new group, enter a new code in the Recipient Id field and press the Tab key.Enter a brief description and select Domestic for the Group type. Then enter or selecteach recipient in the group.

4 Temporary groupTo select recipients without saving a group in the group database, select “Create/Modify a temporary group” at the top of the Recipient Id choice list.Enter a Recipient Id or select a recipient from the choice list and click the Add button.Select each recipient of the package and click OK.

Ship to groupA group includes a

list of recipients fromthe address book.


Ship Domestic

1 8

Sender Information1 Change sender

Check whether the sender name and address in the Sender information section is theactual shipper. If not, click the button in the Change sender field and select thecurrent sender.Shipping preferencesThe current sender’s shipping preferences are used to ship the package. Shippingpreferences include shipping preferences and defaults. Here are some examples:• Bill sender payment type• Priority Overnight service• A $10.00 handling charge• Required referencesSee pages 59 through 66 for assistance selecting shipping preferences.

2 Change return addressThe sender code you select is used to print the return address on the shipping label.• To print the current sender’s address on the label, select Current sender in this field.• To print a different return address on the label, select the sender code you want to

use from the choice list.• To print a different remittance address on a COD return label for U.S. shipments,

select the sender code in the choice list. You can create a COD remittance code inthe sender database. For more information, see page 61.

Current SenderShipping preferences

change when youchange the current

sender. Thepreferences for the

current senderbecome active.


Ship Domestic

1 9

Package Details1 Number of packages

Enter the total number of packages in the shipment. If you are shipping only onepackage, enter 1.

2 Identical packages• When shipping multiple packages with the same weight, packaging, and references,

check the “Identical packages” box. You must be shipping all of the packages to thesame recipient at the same time.

• If the packages are not exactly the same, see “Sending a Multiple-Piece Shipment”on page 31.

3 Package weightEnter the weight of the package. If there is more than one package in the shipment,enter the weight of the first package.

4 Service typeSelect a service type from the choice list. For delivery commitments, see “FedEx DomesticServices” on page 36.Shipping PreferencesYou can select shipping preferences, and other package details, to automatically fill inthe service type for your shipments. And you can customize shipping preferences forindividual shippers. To update shipping preferences, see pages 59 through 64.

Identical PackagesIdentical packages

have the sameweight, size, and

service type.


Ship Domestic

2 0

5 Package type• If you are using FedEx packaging, select the type of packaging you are using from

the choice list.• If you are using your own packaging, select Your Packaging.

Shipping Preferences• If you use the same type of packaging for your shipments, select shipping preferences

to fill in the packaging type for you. For example, if you use your own packaging,select Your Packaging. For more information, see pages 59 through 64.

6 Package dimensions• If you are using your own packaging, click the button beside the Package

dimensions field and select the package dimensions if they appear in the choice list.• If the package dimensions do not appear in the choice list, select Z-Enter Dimensions

Manually and enter the package dimensions.Dimensions database

• If you use your own packaging, add the package dimensions to the dimensionsdatabase. To update the database, select Dimensions from the Database menu.

Package TypeShipping

preferencesautomatically fill in

shipmentinformation, such asYour Packaging for

FedEx Groundshipments.


Ship Domestic

2 1

Ship dateThe ship date is the

date you give thepackage to FedEx.You do not need to

change the dateunless you will give

the package to FedExon a future date.

7 Ship date• The ship date is the date when you give the package to FedEx. The ship date is

usually the current date. If the ship date on your screen is correct, skip this field andgo to the next step.

• To prepare your shipment for a future date, you can specify a future ship date up to10 days from now. To enter a future ship date, continue below.

Future ShipmentTo change the ship date, follow these instructions.

• Click on the calendar box beside the Ship date field.• Select the date when you will give your shipment to

FedEx. The date can be up to 10 days from now.• If you only want to change the date for this package,

check Apply to this package only.• To send additional future shipments, change the ship

date to the current date when you finish processingthe future shipments.

Future ship dateTo change the ship

date, click thecalendar button.


Ship Domestic

2 2

Signature ReleaseThe current sendermust have a FedExSignature Release

AuthorizationNumber to select

Signature Release.

8 Declared value• Declared value is the maximum liability to FedEx for loss, damage, or delay to the

shipment, up to $100, unless a higher value is declared for an additional fee.• FedEx Letters and FedEx Paks have pre-determined carriage value limits. Please

refer to your local FedEx Service Guide or the visit the FedEx website atwww.fedex.com for more information.

9 Signature Release• Check Signature Release to allow FedEx to deliver the package if no one is available

to sign for it. The current sender must have a valid FedEx Express Signature ReleaseAuthorization Number in the sender database.

• If you do not have an authorization number, contact FedEx Customer Service or askyour FedEx courier for a FedEx Signature Release Authorization form.


Ship Domestic

2 3

Billing Details1 Bill shipment to

Select the payment type from the choice list. If you select Recipient or Third Party, enterthe FedEx Acct number for billing.

2 Department• You can select a department code from the Department database, or you can tab to

the next Department field and enter a description. The information you enter can beused to print department and charge-back reports.

• To add a department code to the department database, enter a new code in the firstDepartment field and click the Tab key. Next enter the department name that youwant to appear on your reports.

3 Customer reference• You can enter up to 35 characters for references to print on the shipping label.

References can be also used to print reports and to track packages. You can alsoenter additional references fields on the Options screen.

• If you want to display prompts to enter specific reference information on the shippingscreen, see pages 67 through 69. You can customize references to prompt for andrequire information.

4 Add’l handling• To charge the recipient an additional handling fee, click the Add’l handling button

and click on the option you want to use.• To calculate handling charges for FedEx Ground shipments using FedEx list rates,

select Percent of Shipping Charges or Percent of Shipping and Surcharges. Theseoptions should display on your screen for FedEx Ground shipments.

• U.S. shippers may also calculate handling charges for FedEx Express shipments. Ifthese options are not available on your screen, download FedEx Express list rates toyour system.Note: Downloading of FedEx Express list rates is not available for Canada originshippers.

Handling ChargesYou can calculate

handling charges toprint on the doc-tabportion of the label.


Ship Domestic

2 4

Shipping OptionsDomestic shipping options vary for U.S. and Canada origin shipments. Some options maynot apply to your region.

1 Special servicesClick on the Options tab at the top of the Shipping screen. Select any of the specialservices that are available for your package. Refer to pages 26 and 27 for a descriptionof FedEx special services.

2 Optional informationEnter additional references in the Optional information section of the screen.To display prompts for specific reference information on the shipping screen, seepages 67 through 69.

3 FedEx ShipAlertShipment notificationCheck Shipment notification to automatically send an email message that indicates theshipment is on its way. The shipment notification includes the tracking number, servicetype, and ship date.Delivery notificationCheck Delivery notification to receive a delivery notification when the package isdelivered. The message includes the time and date the package is delivered.Email addressIndicate who you want the notifications sent to by entering the email address Ids or faxnumber. Sample email address Ids include [email protected] or [email protected].

Deliverynotification

Check this optionto automatically

receive a messagewhen the package

is delivered.


Ship Domestic

2 5

4 FedEx InSight®

FedEx InSight allows you to view the status of inbound, outbound, and third-partyshipments without a tracking number. FedEx InSight also provides proactive notificationof critical shipment events so you can manage the supply chain processes moreeffectively. FedEx InSight is a separate application that requires enrollment throughFedEx. Please contact your FedEx Account Executive for more information.Shipment ContentsIf you and your recipient are enrolled in the FedEx InSight program, you can entershipment information that can be used to view the status of the shipment.Block Shipment DataIf you are enrolled in FedEx InSight, this option allows you to monitor the status of yourshipment while preventing the recipient or third party from viewing detailed informationabout the shipment.

5 Ship Package• When you complete the shipment information, see page 30 if you want to print a

return shipping label.• If you don’t want to print a return label, click the orange “Ship” button in the

bottom right corner of the screen. FedEx Ship Manager prints the shipping labeland returns to the Shipment details screen.

FedEx InSightFedEx InSight gives

you and yourrecipients greatervisibility into the

status of yourshipments.


Ship Domestic

2 6

AlcoholAlcohol contents

print in theReferences section

of the label.

FedEx Domestic Special ServicesFedEx Express Shipments• Alcohol (U.S. only)

Choose the Contents and Packaging and enter the Quantity and Volume of the alcohol.The alcohol contents print in the References section of the shipping label.

• COD (U.S. only)See page 28 to ship COD.

• Dry Ice OnlyIf your shipment contains dry ice, enter the weight of the dry ice.

• Hold at LocationSelect this option if the recipient will pick up the shipment at a FedEx location. Forexample, if the recipient’s business is closed on Saturday, the recipient can pick up thepackage at a FedEx location that offers Saturday services. When you select Hold atLocation, enter the FedEx station address where you want the package held.

• Inside Delivery (U.S. only)Deliver freight shipments inside the recipient’s building. Freight shipments weightmore than 150 lbs.

• Inside Pickup (U.S. only)Pick up freight shipments inside the sender’s building. Freight shipments weight morethan 150 lbs.

• Return Label (U.S. only)To print a return label, see page 30.

• Saturday PickupPick up a package on Saturday if Saturday service is available for the ship date, servicetype, and pickup location.

• Saturday DeliveryDeliver a package on Saturday if Saturday service is available for the ship date, servicetype, and destination.

• Signature Required (U.S. only)The courier is required to obtain the recipient’s signature in order to deliver the package.For example, a signature is required for shipments that contain pharmaceutical drugs.


Ship Domestic

2 7

FedEx Ground and FedEx Home Delivery Special Services• Acknowledgement of Delivery (U.S. only)

Recipient signature required.• AutoPOD

Proof of delivery is sent through email, fax, or regular mail.• COD

The COD amount paid on delivery is sent to the recipient through the mail as cash or acheck. See page 29 for detailed instructions.

• Hazardous Materials (U.S. only)Indicates the package contains hazardous materials.

• Non-Standard Packaging (Oversize)Check this option for irregular or infrequent package sizes and dimensions.


FedEx Home Delivery Special Services (U.S. only)• Acknowledgement of Delivery (U.S. only)

Recipient signature required.• AutoPOD

Proof of delivery is sent through email, fax, or regular mail.• Appointment Delivery

Schedule delivery on the date and time that you indicate.• Date Certain Delivery

Schedule delivery on a certain date Monday through Saturday. Click on the DeliveryDate calendar box and select the delivery date.

• Evening DeliverySchedule delivery between 5:00 P.M. and 8:00 P.M.


• Signature ServiceRequire a signature at the recipient’s residence in order to deliver the package.

Date CertainSchedule a FedEx

Home Deliverypackage to arriveon a certain date.

Special ServicesFor additional

information, pleaserefer to the FedEx

Service Guide.


Ship Domestic

2 8

Remit addressSelect the sender

code to use to printthe COD

remittance addresson the COD return

shipping label.

Shipping CODHow to Ship FedEx Express COD (U.S. only)1 COD Click the COD box on the Options page.2 Amount Enter the COD amount, excluding additional shipping charges.3 Collection type Select secured or unsecured. A secured check is a cashier’s check or

money order.4 Freight charges to add You can add the COD surcharge, the shipping charge, or both

to the COD amount. Or add no additional charges to the total COD amount.5 Make the declared value equal to the COD amount Automatically make the declared

value equal to the COD amount. The declared value displays on the Shipment detailsscreen.

6 Remittance address Select the sender code to print the remittance address on the CODreturn label. The remittance address may differ from the current sender’s address. Whenyou select a sender from the choice list, the sender name and information display on theCOD screen so you can verify which sender to use.Note: For your convenience, you can create a COD remittance code in the senderdatabase. Once created, select the COD sender code for the default COD RemittanceCode in your Domestic Shipping Profiles.


Ship Domestic

2 9

Shipping CODHow to Ship FedEx Ground COD1 COD Click the COD box on the Options page.2 Amount Enter the COD amount, excluding additional shipping charges.3 Collection type Indicate how you want the COD amount collected.4 Freight charges to add To add freight charges to the COD amount, select one of the

items on the choice list.5 Make the declared value equal to the COD amount Check this option if you want to

automatically make the declared value equal to the COD amount. The declared valuedisplays on the Shipment details screen.

6 ReferenceYou can print one reference field from the shipping information on the COD label.Choose one of the reference fields to use.

7 Remittance address Select the sender code to print the remittance address on the CODreturn label. The remittance address may differ from the current sender’s address. Whenyou select a sender from the choice list, the sender name and information display on theCOD screen so you can verify which sender to use.Note: For your convenience, you can create a COD remittance code in the senderdatabase. Once created, select the COD sender code for the default COD RemittanceCode in your Domestic Shipping Profiles.

ReferenceYou can print one

of the referencefields from the

shipment on theCOD label.


Ship Domestic

3 0

Printing a Return Label (U.S. only)Follow these steps to print a return label with your shipment.1 To print a return label for your shipment, check Return Label on the Options screen.2 When you finish entering all of the shipment information, click on the Return label tab.3 Return to Choose a sender from the choice list. The sender information prints in the

recipient section of the return shipping label.To print the current sender’s name and address in the recipient section, select Currentsender. To view additional information, click the View/Edit button.

4 Return from Select a recipient from the choice list. The recipient information prints inthe sender section of the return shipping label.

5 Print return shipper instructions Check this option if you want to print instructions forusing the return label on your report printer.

6 Package details Complete the package details.7 Service type FedEx Ground or FedEx Home Delivery is required.8 FedEx InSight If you and the recipient are enrolled in the FedEx InSight program, click

the Shipment Contents button and complete the details for your package.9 Billing details Choose Bill Sender or Bill Third Party for the payment type. Enter any

additional information you like, including departments and reference information.10 Ship Package When you complete the Return label screen, click the orange Ship button

in the bottom right corner of the screen. FedEx Ship Manager prints the shipping labeland the return shipping label.

Return LabelFedEx Ground and

FedEx HomeDelivery are the

only servicesavailable for thereturn shipment.


Ship Domestic

3 1

Sending a Multiple-Piece ShipmentFollow these instructions when you ship more than one package to the same recipient. Theservice type must be the same for each package.

Shipment Details

1 Recipient Id• To ship a multiple-piece shipment to a recipient, click the button and select the

recipient from the address book choice list.• If the recipient is not in the choice list, complete the recipient information. To add

the recipient to the address book, enter a new code in the Recipient Id field. Whenyou complete the recipient information, check Save in/Update my address book.

2 Sender informationChange sender Select the current sender from the choice list.Change return address To print the current sender’s address in the return addresssection of the label, select Current sender in the choice list. To print a different senderaddress on the label, choose a sender code from the choice list.

3 Package and shipment detailsComplete the package and shipment details including the following information.Number of packages Enter the total number of packages in the shipment.Package weight Enter the weight of the first package in the Weight field.

4 Complete the billing information.

5 Click the Multiple-Piece Shipment button on the shipping screen.

Note: The Multiple-piece shipment button is not active until you enter the informationabove the button.

Number PackagesEnter the total

number ofpackages in the

shipment.

MPS ButtonThe Multiple-pieceshipment button isavailable after you

enter the billinginformation.


Ship Domestic

3 2

Multiple-Piece Shipment Information

Shipment Information• Information for each package

This option allows you to enter information for each package in the shipment. Thisoption is automatically selected for FedEx Express shipments and is one of the optionsyou can choose for FedEx Ground shipments. To use this option, continue below.

Note: The option to enter information for each package in a multiple-piece shipment isnot currently available for FedEx Express shipments from Canada.

• Parse pak (FedEx Ground only)This option automatically divides the total shipment weight by the number of packagesin the shipment. This option is available for FedEx Ground shipments only. To use thisoption, continue on page 35.

Information foreach package

This option lets youenter the weight of

each package inthe shipment.

Parse PakThis option assigns

the same packageweight to eachpackage in the

shipment.


Ship Domestic

3 3

Information for each package1 Information for each package

Check this option for FedEx Express shipments and for FedEx Ground shipments if youwant to enter the weight of each package individually.

2 Special servicesClick the Special services button in the top left of the screen if you want to selectspecial services for the entire shipment.For more information about special services, see pages 26 and 27.

3 Print labels after I have completed this shipment• Check this option in the bottom left section of the screen if you want to print all

labels after you enter the last package in the shipment.• If you do not select this option, you will receive a label for each package after you

complete each individual package.4 Package information

Package weight Enter the weight of the package.Package dimension Enter or select the dimensions of each package, if required.Declared value You can enter a declared value for each package in the shipment.

To print all labelsafter you enter the

last packagewieght, check thebox beside “Printlabels after I have

completed thisshipment.”


Ship Domestic

3 4

5 Optional package informationOverride preferences When you enter optional information for each package, you canoverride the information that fills in the screen by clicking the Override preferencesbutton in the bottom left section of the screen.References Enter optional references for each package.Department Select a department code from the choice list.Special services Select special services for this package only.Shipment contents Click this button if you are enrolled in the FedEx InSight program.Additional handling Enter additional handling charges for this package.

6 When you finish entering information for the package, click the Ship button below theAdditional handling button.

7 Repeat steps 4 through 6 for each package, or repeat the previous package as shown inthe next step.

8 Repeat previous packageClick the Repeat previous package button to automatically fill in the package detailsfrom the previous package. You can modify the package details that fill in the screen.Note: To enter additional information for the package, click the Override preferencesbutton in the bottom left section of the screen.

9 Click Done when you finish entering information for the last package in the shipment.

Repeat PreviousPackage

Click this button torepeat the previous

package. Thenenter any changes

needed.


Ship Domestic

3 5

Multiple-Piece Shipment InformationParse Pak1 Parse pak (FedEx Ground only)

This option automatically divides the total shipment weight by the number of packagesin the shipment.# of Packages This is the total number of packages in the shipment.Total weight Enter the total weight of the shipment.

2 Special servicesClick the Special services button in the top left section of the screen if you want to selectspecial services for the entire shipment.For more information about special services, see pages 26 and 27.

3 Ship NowWhen you are ready to complete the shipment and print the labels, click the Ship Nowbutton in the bottom right section of the screen. Verify the total number of packages andthe weight of each package in the shipment.

4 Save & EditClick this button to save the total number of packages and total weight of the shipmentand return to the Shipment details screen.

Parse PakCheck this option touse the same weight

for each package.


Ship Domestic

3 6

FedEx Domestic ServicesFedEx Express Services• FedEx First Overnight® delivers typically by 8:30 A.M. (U.S.) and 9:00 A.M.

(Canada) the next business day• FedEx Priority Overnight® delivers typically by 10:30 A.M. in the U.S. and Canada

the next business day• FedEx Standard Overnight® delivers typically by 3:00 P.M. the next business day

(U.S. only)• FedEx 2Day® delivers typically by 4:30 P.M. the second business day (U.S. only)• FedEx Express Saver® delivers typically by 4:30 P.M. within 3 business days (U.S.

only)

FedEx Express Freight Services (U.S. only)• FedEx 1Day Freight® delivers typically by 10:30 A.M. the next business day• FedEx 2Day Freight® delivers typically by 12:00 P.M. the second business day• FedEx 3Day Freight® delivers typically by 3:00 P.M. within 3 business days

FedEx® Ground Service• Delivers typically in 1 to 5 business days in the U.S., depending on destination• Delivers typically in 1 to 7 business days in Canada, depending on destination• Allows packages up to 150 lb or 68 kg each• Allows packages up to 108" or 274.32 cm in length and 130" or 330.2 cm in length

plus girth

FedEx® Home Delivery (U.S. only)• Delivers typically in 1 to 5 business days depending on destination• Allows packages up to 70 lb and 130" length plus girth• Delivers from businesses to residential addresses

For more information about FedEx features of service and delivery commitments, pleaserefer to the FedEx Service Guide at fedex.com.

Note: For service and delivery commitments in Alaska and Hawaii, please refer to theFedEx Service Guide at fedex.com.


Ship International

3 7

Ship International PackagesHow to Ship International Packages from the U.S. and CanadaFedEx provides reliable, customs-cleared shipping to over 210 countries worldwide. And byusing FedEx Ship Manager, you can be sure your international shipments clear customs andarrive on time. Plus you’ll enjoy the convenience of printing shipping labels or plain paperair waybills, along with a Commercial Invoice.

Shipping to One Recipient1 Recipient Id

Click the button in the Recipient Id field and select the recipient from the choice list.If the recipient is not in the choice list, complete the recipient information below.To add the recipient to the address book, enter a new recipient code in the Recipient Idfield and complete the following information.To ship similar packages to more than one recipient, see the following page.

2 Recipient AddressCountry Enter or select the two-character country code from the choice list.Contact name/Company name You must enter at least one of these fields.Address 1 Up to 35 characters print on the shipping label for FedEx Express shipments.Up to 32 characters print on the label for FedEx Ground shipments.City, State/Province, Zip/Postal code Enter the city, state/province code, and Zip orpostal code.Tax ID/EIN Enter the recipient’s tax Id number or employer Id number.

3 This is a residential address Check this option when shipping to a residential address.4 Save in/Update my address book Check this option to automatically add the recipient

to the address book or to save changes to the address book.

Ship InternationalShip packages to

more than 210countries around

the world.


Ship International

3 8

Shipping to a Group of RecipientsA group includes a group code or Id, description, and a list of recipients from the addressbook. When you ship to a group, enter the shipping information once, and FedEx ShipManager prints shipping labels for each recipient in the group. When you ship to a group,the service, package type, and ship date must be the same for each recipient.1 Ship to group

To ship similar packages to a group of recipients, check the Ship to group box.2 Click the button in the Recipient Id field and select a group code from the choice list.

If the group is not in the choice list, create a new group or a temporary group.3 New group

To create a new group, enter a new code in the Recipient Id field and press the Tab key.Enter a brief description and select International for the Group type. Then enter orselect each recipient you are shipping the package to.

4 Temporary groupTo select recipients without adding a group to the group database, select Create/Modify a temporary group at the top of the Recipient Id choice list.Click the International button for the Group type on the right. Select a recipient from thelist and click the Add button. Select each recipient of the package and click OK.

Ship to groupSend an

internationalshipment to a

group of recipientsin differentcountries.


Ship International

3 9

Sender InformationWhen you ship an international package, FedEx Ship Manager looks for a Tax ID/EIN orsocial security number for the current sender. If this information is not included in thesender database, FedEx Ship Manager prompts you to enter it when you complete theshipment. FedEx Ship Manager also saves the Tax ID/EIN or social security number in thesender database.1 Change sender

Check whether the name and address in the Sender information section is the actualshipper name and address. If not, click the button in the Change sender field andselect the current (actual) sender.Shipping profileThe current sender’s shipping profile is used to ship the package. Shipping profilesinclude information such as currency code, terms of sale, and bill duty/tax/fees.

2 Change return address• To print the current sender’s name and address on the shipping label, select Current

sender in the Change return address field.• To print a different return address on the label, select the sender code you want to

use from the choice list.

Current senderIf the current sender

does not include aTax ID/EIN or SSN,

FedEx ShipManager prompts

you to enter it whenyou finish the

shipment.


Ship International

4 0

Package Details1 Package contains

Documents onlyCheck this option if your shipment contains documents, such as bank statements,business correspondence, or office records. Document shipments usually do not requirea commercial invoice.CommoditiesCheck this option if you are not shipping documents. Commodities are dutiable goodsand usually require a commercial invoice. For more information, please refer to theFedEx Service Guide.

2 Number of packagesEnter the total number of packages in the shipment. If you are shipping only onepackage, enter 1.

3 Total shipment weightEnter the total weight of the package and select lbs or kgs for the weight type.Note: Weight is required for all shipments, including document shipments.

4 Service typeSelect one of the FedEx services shown on page 53.

Number of PackagesThis field is required.

Enter 1 if there isonly one package in

the shipment.


Ship International

4 1

5 Package typeSelect the appropriate packaging if you are using FedEx packaging. If you are usingyour own packaging, select Your Packaging.

6 Package dimensions• If you are using your own packaging, select the package dimensions from the

choice list. If the dimensions are not in the list, select Enter Dimensions Manuallyand type in the package dimensions.

• If you use your own packaging, add the packages to your dimensions database soyou can choose dimensions to fill in for your shipments. To add to your database,select Dimensions from the Databases menu at the top of the screen.

7 Ship date• The ship date is the date when you give the package to FedEx. If the ship date on

your screen is correct, skip this field and go to the next step.• To prepare your shipment for a future date, you can specify a future ship date up to

10 days from now. To enter a future ship date, continue below.Future ship date

• To change the ship date, click on the calendar boxbeside the Ship date field.

• Select the date when you will give your shipmentto FedEx. The date can be up to 10 days from now.

• If you only want to change the date for this package,check Apply to this package only.If not, change the ship date back to the currentdate when you finish entering future shipments.Follow the above steps to change the ship dateback to the current date.


Ship International

4 2

8 Total ValueFedEx Ship Manager prompts you to enter Total carriage value for commodity shipmentsor Total customs value for document shipments.Total Carriage ValueDeclared value is the maximum liability to FedEx for loss, damage, or delay to theshipment, up to $100, unless a higher value is declared for an additional fee.Total Customs ValueFor document shipments, enter zero (0) or one (1) for the Total customs value. If youenter the incorrect value, FedEx Ship Manager displays the correct value when youclick the Ship button and allows you to return to the Total customs value field.Note: Declared value is required for all shipments, including document shipments.

9 Signature Release• Check Signature Release to allow FedEx to deliver the package if no one is available

to sign for it.• The sender information for the current sender must include a valid FedEx Express

Signature Release Authorization Number.10 Waybill

• Check the Waybill box if your shipment requires a standard, multi-ply air waybill.Then enter the tracking number of the air waybill.

• The FedEx Express International Air Waybill must be included in your Form Settings.

Total ValueThis field is required.Enter zero (0) or one

(1) if you areshipping documents.


Ship International

4 3

Billing Details1 Bill shipment to

Select the payment type from the choice list. If you select Recipient or Third Party,enter the FedEx Acct number for billing.Note: If you are shipping documents instead of commodities, skip the next step.

2 Bill duties/taxes/feesSelect the payment type for duties, taxes, and fees. Enter the FedEx account number forbilling, if required.Note: This information is not needed if you are shipping documents instead ofcommodities.

3 DepartmentYou can select a department code from the department database, or you can tab to thenext Department field and enter a description. The information you enter can be used toprint department and charge-back reports.

4 Customer referenceYou can enter optional references to print on the shipping label. References can be alsoused to print reports and to track packages.

5 Add’l handling• To charge the recipient an additional handling fee, click the Add’l handling button

and check the option you want to use.• If you charge a handling fee for many of your shipments, be sure to select handling

fees preferences in your shipping profiles.

Additional HandlingSelect default values

for additionalhandling charges in

your shippingpreferences.


Ship International

4 4

Delivery NotificationAutomatically

receive an emailmessage when the

package is delivered.

Shipping Options1 Special services

Click on the Options tab at the top of the Shipping screen. Select any of the specialservices that are available for your package. See the following pages for assistanceusing special services.

2 Optional informationEnter up to 3 references in the Optional information section of the screen.

3 FedEx ShipAlertShipment notificationCheck this option to automatically send an email message that indicates the shipment ison its way.Delivery notificationCheck this option to automatically receive a delivery notification when the package isdelivered.Email addressIndicate who you want the notifications sent to by entering the email Ids or fax number.

4 FedEx InSightShipment ContentsIf you and your recipient are enrolled in the FedEx InSight service, you can entershipment information that can be used to view the status of the shipment.Block Shipment DataThis option allows you to monitor the status of your shipment while preventing therecipient or third party from viewing detailed information about the shipment.


Ship International

4 5

FedEx International Special Services• Alcohol (U.S. only)

To ship alcohol, you must meet service conditions stated in the FedEx Service Guide.Specify Contents, Packaging, Quantity, and Volume.

• Broker Select OptionBroker Select Option (BSO) allows you to select a customs broker, other than FedEx.

• Dry Ice OnlyEnter the weight of the dry ice in lbs if you are shipping from the U.S. or kgs if you areshipping from Canada.Note: For Canadian shipments, the total dry ice weight prints in kgs on the label.

• Hold at LocationEnter the FedEx location where you want the package held for pickup by the recipient.

• International Controlled ExportsFedEx provides pre-customs clearance and door-to-door delivery of internationalcontrolled exports, including:• Items moving under a U.S. State Department License• Items moving under DEA export permits 36, 236, and 486• In-bond shipments moving under a transportation and exportation from a foreign

trade zone or a bonded warehouse.• Saturday Delivery

Check this option to deliver your shipment on Saturday. Saturday Delivery displays onthe special services list if it is available for the ship date, service type, and destination.

• Saturday PickupCheck this option to pick up your shipment on Saturday. Saturday Pickup must beavailable for the ship date, service type, and pickup location.

Broker SelectYou can select your

own customsbroker or allow

FedEx to clear yourshipment through

customs.

Special ServicesSome special

services require aseparate contract

with FederalExpress.


Ship International

4 6

Shipping DocumentsIf you are shipping documents, complete the information below. If you are shippingcommodities, go to the next page.1 Type of document

Click the button to choose the type of document you are shipping.

2 Country of manufactureSelect the country where the documents were created.

3 DescriptionEnter a description of the document.

4 Add to ShipmentClick the Add to Shipment button.

5 Ultimate destinationChoose the country where the shipment will reach final destination.

6 View, edit, and delete the document description if needed.7 Print Commercial Invoice (optional)

To print a Commercial Invoice for the shipment, check “I want to print a CommercialInvoice.” Refer to page 51 for help completing the Commercial Invoice screen.

8 ShipClick the Ship button at the bottom of the screen to complete the shipment and print theshipping label.

Document ShipmentsChoose a documenttype from the choice

list. Select thecountry of

manufacture andclick the Add to

Shipment button.


Ship International

4 7

Shipping CommoditiesIf you are shipping commodites, complete the information below. If you are shippingdocuments, return to the previous page.

1 Commodity IDClick the button and select the commodity code if it displays in the choice list.

If the commodity is not in the choice list, complete the commodity information describedbelow. To add the commodity to the commodity database, enter a new code in theCommodity ID field.

2 Commodity descriptionEnter a detailed description of the commodity.

3 Number of unitsSpecify how many units you are shipping of the commodity type.

4 Unit of measureClick the button and select an option from the choice list that indicates how tomeasure one unit of the commodity type, for example, each, dozen, pair.

5 Unit valueEnter the declared value for one unit of the commodity type.

6 Country of manufactureSelect the country where the commodity was manufactured or produced.

CommoditiesAdd commodity

types to yourcommodity

database to fill incommodity details

for your shipments.


Ship International

4 8

7 Harmonized code• If applicable, enter the Harmonized commodity classification number or Schedule B

Commodity Number. The harmonized code is required for shipments from the U.S.that require an SED.

• The harmonized system is the global classification system that is used to describemost world trade goods.

8 Part numberIf applicable, enter any part number or manufacturer number associated with thecommodity. If your recipient is enrolled in FedEx InSight, the recipient may view detailedinformation about the shipment by using a part number.

9 Marks/NumbersEnter any distinquishing marks or numbers that identify the shipment.

10 SKU/Item/UPCIf applicable, enter the unique SKU or Item number used to identify the commodity. Ifyour recipient is enrolled in FedEx InSight, the recipient may view information for theshipment by the SKU/Item/UPC number.

11 Add to Shipment• If your shipment does not require an SED, click the Add to Shipment button. Then

repeat the previous steps for each commodity in the shipment.• If your shipment requires an SED, go to the next page.

Note: SED does not apply to shipments from Canada.12 Complete the Commodity summary and optional information on page 50.


Ship International

4 9

Shipper’s Export Declaration (U.S. export only)A Shipper’s Export Declaration (SED) is required for shipments from the U.S. that meetany of the criteria below. If your shipment does not require an SED, go to the next page.

When an SED is requiredAn SED is required if any commodity meets the following criteria:

• The declared value for any commodity in the shipment is $2,500 USD or higher, unlessthe commodity is shipped on an export license.

• The shipment destination is a proscribed country.• A commodity is shipped under a commerce export license or is subject to International

Traffic Arms Regulations but exempt from license requirements.FedEx files the SED for you• Export license/Expiration date

An export license is a government document that authorizes exports of specific goodsfrom a particular country of origin to a particular destination.

• License exception symbolIf an export license is not required, click the [v] button and select a License exceptionsymbol from the choice list.

• ECCNEnter the Export Commodity Control Number if an export license is required. The ECCNis provided by the U.S. Department of Commerce.

• ITAR exemptionEnter the International Traffic in Arms Regulation (ITAR) number if you are eligible foran ITAR exemption.

• When you finish entering the commodity information, click the Add to Shipment button.Then enter the commodity information for each commodity in the shpment.

Exporter files the SEDIf your shipment requires an SED and you file the SED, enter the AES/FTSR number andEntry number below.

• AES/FTSRIf applicable, enter the AES exemption number or the FTSR exemption number. AESrefers to the U.S. Automated Export System. An FTSR exemption number is assigned bythe U.S. Foreign Trade Statistics Regulations.The FTSR exemption number should include the exact section where the exemption isdescribed in Title 15 of the Code of Federal Regulations sections 30.50 through 30.58.For example: FTSR 30.52.

• Entry numberEnter the Import Entry Number.

• Shipment XTN Number


Ship International

5 0

Commodity Summary1 Ultimate destination

Click the button and select the country where the shipment will reach final destination.

2 Additional chargesClick the Additional charges button to add a handling fee to the cost of the shipment.

3 View, Edit, or Delete commodity details• To edit or view the commodity information, select the commodity and click the View/

Edit button.• To delete a commodity from the summary, select the commodity and click the Delete

button.

Additional Information1 The shipper and recipient are related

Check this option if the shipper and recipient are related, such as subsidiaries or branchesof a parent company.

2 An intermediate consignee is involved with the shipmentCheck this option if an intermediate consignee will deliver the shipment to the ultimateconsignee or party. Click the View/Edit button and complete the intermediate consigneename and address.

3 I want to print a Commercial InvoiceCheck this option to print the commercial invoice on your report printer.

4 I want to enter USPPI informationCheck this option if you want to enter the USPPI. Click the View/Edit button and completethe USPPI information.

Print CommercialInvoice

To print thecommercial

invoice, check thebox at the bottomof the Commodity

screen.


Ship International

5 1

Commercial Invoice1 To print a commercial invoice, check the I want to print a Commercial Invoice box on the

Commodities screen as shown on the previous page.2 Click the Commercial Invoice tab and complete the following information.3 Commercial invoice information

• Terms of Sale Click the button and select one of the terms of sale shown on thefollowing page.

• Reference Optional references• Purpose A brief description of the purpose up to 35 characters• Invoice number An optional invoice number to print on the commercial invoice• Number of copies The number of copies of the Commercial Invoice to print• Comment 1, 2, 3 Up to 3 optional comments lines to print at the bottom of the

commercial invoice• Include NAFTA statement The shipper and recipient are located in the U.S., Canada,

or Puerto Rico and if at least one commodity in the shipment was produced in one ofthese countries.

• View/Edit Importer of Record If the recipient is not the importer of record, click theView/Edit Importer of Record button and enter the importer’s name and address.

4 Additional chargesEnter additional charges as needed.

5 ShipClick the Ship button to complete the shipment and print the shipping label and commercialinvoice if included with your shipment.

Print CommercialInvoice

If you can’t accessthis screen, check

the Printcommercial invoice

button on theCommodity screen.


Ship International

5 2

Terms of Sale1 Free Carrier/Free on Board (FCA/FOB)

Seller is responsible for all costs of delivering the goods to the point of destination.2 Carriage Insurance Paid/Cost Insurance and Freight (CIP/CIF)

Seller is responsible for the cost of freight, insurance, and miscellaneous charges to thepoint of destination.

3 Carriage Paid To/Cost and Freight (CPT/C&F)Seller is responsible for the cost of freight to the point of destination.Buyer is responsible for the cost of insurance.

4 Ex Works (EXW)Seller makes the goods available to the buyer.Buyer is responsible for all costs of delivering the goods to the point of destination.

5 Delivered Duty Unpaid (DDU)Seller is responsible for the cost of delivering the goods to the place of destination.Buyer is responsible for the cost of clearing the goods through customs.

6 Delivery Duty Paid (DDP)Seller is responsible for the cost of delivering the goods to the point of destination,including duties, taxes, and miscellaneous fees.

Terms of SaleTerms of Sale

indicate whichcosts the buyer and

seller areresponsible for.


Ship International

5 3

FedEx International ServicesFedEx Express Services• FedEx International Priority®

Delivers typically in 1 to 3 business days• FedEx International Economy®

Delivers typically in 4 to 5 business days• FedEx International Priority® Freight

Delivers typically in 1 to 3 business days• FedEx International Economy® Freight

Delivers typically in 5 business days (U.S. only)

FedEx Ground Services• U.S. to Canada

Delivers typically in 3 to 6 business days by 5:00 P.M.• U.S. to Puerto Rico

Delivers typically in 3 to 7 business days by 5:00 P.M.• Canada to the U.S.

Delivers typically in 3 to 6 business days by 5:00 P.M.


Shipping List

5 4

More Shipping PowerHow to Modify ShipmentsYou can modify shipments before you close the day. When you modify a shipment, FedExShip Manager assigns a new tracking number and prints a new shipping label.Note: To modify or delete a package in a multiple-piece shipment, you must delete the entireshipment and process it again.1 If you know the tracking number, click the Cancel/Modify shipment button at the bottom

of the Shipping screen.

2 If you don’t know the tracking number, click the Shipping List button at the top of theShipping screen.

3 Select Domestic or International.

4 Select the package you want to modify.

5 Click the Modify shipment button.

6 When you modify a shipment, FedEx Ship Manager automatically deletes the packagetracking number. To continue, click Yes.

7 Enter your changes on the Shipping screen and click the Ship button when you finish.

8 Replace the original shipping label with the new label.

Modify ShipmentsYou can modify

shipments before youclose the day. Be

sure to replace theold label with the

new label.


Shipping List

5 5

How to Delete ShipmentsTo delete a package, follow the steps below if you have not closed your shipments for theday. The package will not be included in your Courier Report or Invoice.Important: If you have already closed your shipments, please call the FedEx Ship ManagerSupport Center. In the U.S., call 1 888 670-8981. In Canada, call 1 877 853-4485.1 If you know the tracking number, click the Cancel/Modify shipment button at the bottom

of the Shipping screen.Enter the tracking number and click the Cancel shipment button.

2 If you don’t know the tracking number, click the Shipping List button at the top of theShipping screen.

3 Select Domestic or International.

4 Select the package you want to delete from the Shipping List screen.

5 Click the Delete button.

6 Click Yes to delete the package.

Delete ShipmentsTo delete a package

in a multiple-pieceshipment, you must

delete the entireshipment.


Shipping List

5 6

How to Repeat ShipmentsYou can repeat today’s domestic and international shipments before you end your shippingday. When you repeat a shipment, FedEx Ship Manager fills in the shipment information onyour screen, so you can make any changes needed before you print the shipping label.There are two ways to repeat shipments.To repeat the previous package1 Click the Repeat button immediately after you process a shipment you want to repeat.2 Enter any changes to the new shipment.3 Click the Ship button when you finish.

To repeat a shipment from the shipping list1 Click the Shipping List button at the top of the Shipping screen.2 Select Domestic or International.3 Select the shipment from the Domestic or International Shipping List.4 Cick the Repeat button.

Repeat ShipmentsSelect the shipmentyou want to repeatfrom the Shipping

List.


Shipping List

5 7

How to Reprint a Commercial InvoiceFedEx Ship Manager allows you to reprint a Commercial Invoice for today’s shipments andfor previous shipments. The information is the same as the original Commercial Invoice andcan be viewed on your screen, saved to a file, or printed on your report printer.

1 Click the Report button at the top of the screen.2 Click the Commercial Invoice tab (the last tab on the right).

3 Identify the shipment by entering a tracking number, shipment date, recipient name,destination, or business code.

4 Click Search.FedEx Ship Manager displays the shipments that meet your search criteria, so you canchoose the correct shipment.

5 Select the shipment from the search results.6 Click Screen, Print, or Save File to print or view the Commercial Invoice.

Reprint CIYou can reprint a

Commercial Invoicefrom the Report

screen.


Shipping Profiles

5 8

Shipping ProfilesShipping PreferencesTo save time shipping packages, select shipping preferences to automatically fill in shipmentinformation while you ship.• For example, if you ship most of your packages using FedEx Priority Overnight service,

select FedEx Priority Overnight as a constant preference.• Or if you repeat the same department notes for a series of shipments, select a carry over

preference for department notes.

Customize Shipping ProfilesYour system has a default domestic shipping profile and a default international shippingprofile which you can customize and change to streamline your shipping. You can also addshipping profiles to customize preferences for indivdiual shippers’ needs.If you create a new shipping profile, you must assign the profile to the appropriate senderin the sender database to apply the sender’s preferences. Then be sure to select theappropriate current sender to activate the sender’s preferences on the shipping screen.To customize shipping preferences, select a domestic or international shipping profile andfollow the instructions on the following pages. Then update senders if you create newshipping profiles.

Doc Tab CommentsTo print commentson the doc tab, seeConfigure Doc Tab

Data on page 63.

Handling ChargeTo print handlingcharges on the doctab, see HandlingCharge on page 62.

ServiceTo automatically fillin the service type,select a Constant orCarry over preferencefor the Service field.See page 60.

Label FormatThe label format inthis example is 354. Toselect your labelformat, see LabelFormat on page 63.


Shipping Profiles

5 9

How to Customize Shipping ProfilesTo customize preferences for individual shippers, create additional shipping profiles andselect individual preferences.1 Choose Shipping Profiles from the Customize menu at the top of the screen.2 To modify a shipping profile, select the profile and click Update.

3 To add a shipping profile, click the Add button and enter a new name and description. Orhighlight a shipping profile and click the Add by Duplication button.

4 When you update domestic shipping profiles, select Outbound for the Preference Typeon the left of the screen.

OutboundSelect Outbound forthe Preference Type,

unless you want toselect preferencesfor return labels.

Default ProfilesYour system has adefault domestic

and internationalshipping profile.

Plus you can createadditional profiles.


Shipping Profiles

6 0

Field Preferences and Behavior5 Scroll through the list of fields on the Field Preferences tab. To select a preference,

highlight one of the fields inside the box. For example, highlight Service if you ship mostof your packages using FedEx Priority Overnight® service.

6 Choose one of the options for the Behavior:ConstantCheck this option to automatically fill in the same information for each shipment. Forexample, if you choose FedEx Standard Overnight® service for all of your domesticpackages, choose Constant for the behavior. Then select the field value in step 7 below.To change the information for an individual shipment, press the F11 key on the shippingscreen. To change the information for all shipments, update this screen.CarryCheck this option to carry over or repeat information from one shipment to the next.When you change the information for one shipment, your changes carry over to thenext shipment. If you enter the same information for a series of shipments, such asReferences or Department/Notes, choose Carry for the behavior.NoneCheck this option if you do not want to assign a default setting for a field.SkipChoose Skip if you want to skip a field when you process shipments. The Skip optionappears on the shipping profiles screen only for fields that are optional.

7 If you choose Constant for the behavior, select the information (value) to fill inautomatically for your shipments. For example, select FedEx Standard Overnight servicefor the service type.

Field PreferencesIn this example,

FedEx StandardOvernight servicewill fill in for your

domestic shipments.


Shipping Profiles

6 1

Other Preferences

8 COD Remittance CodeThe COD remittance address on your COD return label may differ from the senderaddress. To print a different COD remittance address, first create a sender code andenter the remittance address. Then select the sender code in the COD Remittance Codechoice list.

9 Default Recipients to ResidentialIf you ship all packages to residential addresses, select this option to automaticallycheck the Residential box for each shipment.

10 Validate and Require Department/NotesCheck this option if you require Department/Notes for each shipment. The departmentnotes entered on the shipping screen must be included in the Department database.Note: This option cannot be selected if there is a constant default for Department/Notes.

Start Position11 Start Position

Your cursor can begin in the Recipient ID field or the Contact Name field when you shipa package. Choose the field you want to come first.

12 Continue selecting defaults on the next page. When you finish, you must assign theshipping profile to the appropriate sender if you have more than one domestic orinternational shipping profile.

COD RemittanceCreate a sender code

which contains theCOD remittance

address. Then selectthe sender code for

your COD shipments.


Shipping Profiles

6 2

Handling ChargeYou can print

handling charges onthe doc tab portion

of the label.

Other FedEx Express PreferencesThese options are available for FedEx Express shipments, in addition to Field Preferencesand Group Ship Preferences. These options are for FedEx Express shipments only. Foradditional FedEx Ground preferences, see page 65.1 Click the Other FedEx Express Prefs tab on the Shipping Profile Maintenance screen.2 Tracking # Overwrite (Domestic Shipments)

FedEx Ship Manager automatically assigns tracking numbers and prints the trackingnumbers on your shipping labels. If you have pre-assigned tracking numbers or printstandard airbills, select this option so you can enter tracking numbers by hand.

3 Insert Department/Notes in ReferencesChoose this option to print Department/Notes in the References field.

4 Require ReferencesCheck this option if you require references for FedEx Express shipments. If you customizereferences, you must also select this option if you require references.

5 Reference Label (Domestic Shipments)For FedEx Priority Freight shipments, you may print an optional label to provide additionaldelivery information. To print an optional label, check the corresponding freight service.

6 Handling Charge• To print an additional handling charge on the doc-tab portion of the label, check the

Include Handling Charge box.• To charge the same amount for each shipment, check the Flat Charge box. and enter

the dollar amount in the box to the right. To charge a percentage of shipping charges,check the corresponding option and enter the percentage.


Shipping Profiles

6 3

Doc Tab CommentsClick the Configure

Doc Tab button toenter comments to

print on the doc tab.

7 Label FormatTo identify the label stock you use for your shipments, choose the label format numberfrom the choice list. The label format is printed at the bottom of your labels.

8 Configure Doc Tab DataYou can print up to 3 optional comments lines on the doc-tab portion of your labels. Toenter comments, click the Configure Doc Tab Data button and enter the text to print onthe doc tab. You can also print the declared value for carriage by checking the IncludeCarriage Value box.

9 Return Recipient (Domestic Shipments)• If you print domestic return shipping labels, select a sender code for the Return

Recipient at the bottom of the screen. The sender’s name and address print in therecipient section of your return shipping labels.

• All domestic shipping profiles use the same return recipient. When you select areturn recipient in one shipping profile, the same sender code is automaticallyselected in all shipping profiles.

10 International Air Waybill FormatFor international shipments, you may print the standard multi-ply air waybill on yourreport printer. If you use standard air waybills for any of your international shipments,select the label format from the choice list.

11 Continue selecting preferences on the following page. When you finish, you mustassign the appropriate shipping profile to individual senders if you have more thanone domestic or international shipping profile.

Return RecipientSelect a sender code

with the name andaddress you want to

print on returnshipping labels.


Shipping Profiles

6 4

Group Ship PreferencesIf a service or special service is not available for a recipient in a group shipment, you will notreceive a shipping label for the recipient unless you select group shipment preferences.Group shipping preferences indicate whether to automatically upgrade or downgrade servicesthat are not available.1 Click the Group Ship Prefs tab on the Shipping Profile Maintenance screen.2 For each service on the screen, you can select upgrade, downgrade, or none.

Upgrade ServiceIf a service is not available for a recipient, choose upgrade if you want to ensure thepackage arrives on time. In most cases, an upgrade costs more than the service selectedfor the group shipment.Downgrade ServiceIf a service is not available for a recipient, choose downgrade if you do not want to incuran additional fee to upgrade the service. In most cases, the package is delivered one ortwo days after the service selected for the group shipment.NoneChoose None if you do not want to upgrade or downgrade a service.

3 Continue selecting preferences for domestic or international shipments. When you finish,you must assign the appropriate shipping profile to individual senders if you have morethan one domestic or international shipping profile.

Group PreferencesIf a service is not

available for arecipient in a groupshipment, a service

upgrade ordowngrade will

change the servicefor the recipient

and print the label.


Shipping Profiles

6 5

Other FedEx Ground PreferencesThese options are available for FedEx Ground shipments, in addition to Field Preferencesand Group Ship Preferences. These options are for FedEx Ground shipments only. Foradditional FedEx Express preferences, see page 62.1 Click the Other FedEx Ground Prefs tab on the Shipping Profile Maintenance screen.2 Require References

Check this option if you require references for FedEx Ground shipments. You can customizereferences from the Field Preferences tab, but you must also select Require Referencesif you require references for your FedEx Ground shipments.

3 Handling Charge• To print an additional handling charge on the doc-tab portion of the shipping label,

check the Include Handling Charge box.• To charge the same dollar amount for each shipment, check the Flat Charge box.

Then enter the dollar amount in the box to the right.• To charge a percentage of shipping charges, check the corresponding option and

enter the percentage.4 Label Format

To identify the label stock you use for your shipments, choose the label format numberfrom the choice list. The label format is printed at the bottom of your labels.

5 Continue selecting preferences for domestic or international shipments. When you finish,you must assign the appropriate shipping profile to individual senders if you have morethan one domestic or international shipping profile.

Ground PreferencesIf you ship packagesusing FedEx Ground

or Home Delivery,select preferences for

these shipments onthis screen.


Shipping Profiles

6 6

How to Assign Sender ProfilesWhen you create a shipping profile for an individual shipper, follow these instructions toselect the shipping profile on the sender’s database information screen. To use the sender’spreferences, update the current sender before shipping packages. The current sender’sshipping profiles are used to ship packages.1 Select the Sender database from the Customize menu.2 Select the sender to assign a shipping profile and click the View/Edit button.

3 Select the domestic or international shipping profile in the Shipping profiles section onthe left.

Default ProfilesDefault shipping

profiles areautomatically

assigned to thesenders in your

sender database.

SendersIf you create newshipping profiles,

select the newprofiles you want

individual sendersto use.


Shipping Profiles

6 7

How to Customize Shipping ReferencesThere are 4 reference fields you can use to record references for your domestic andinternational shipments. These include:• Customer Reference• Additional Reference 1• Additional Reference 2• Additional Reference 3You can customize any of these reference fields to prompt for reference information whileyou ship packages. You can create more than one prompt for each reference field andchoose whether each prompt is required.

If you require reference information for any of the 4 reference fields on the shipping screen,you must also select Require References for Other FedEx Express Preferences or OtherFedEx Ground Preferences. To customize shipping references, continue below.

Customize Shipping References1 Select Shipping Profiles from the Customize menu at the top of the screen.2 Select the shipping profile you want to update and click the Update button.3 Select Customer Reference for the primary reference field. To customize other reference

fields, select Additional References 1, 2, or 3.

ReferencesThis example

includes 2 fieldprompts that will

display on theshipping screen.

ConfigurableSelect one of the

reference fields in theField Prefs window

and click theConfigurable button

on the right.


Shipping Profiles

6 8

4 Select Configurable. The View Configurable References screen displays.

5 Click the Add button. The Configurable References Maintenance screen displays.6 Field Prompt

When you customize references, a popup box displays in the references field on theshipping screen. Enter the text you want to display in the popup box that will promptyou to enter references. For example, enter Ticket # to prompt for a ticket number.

7 Field LengthEnter the maximum number of characters you can enter for this prompt.

8 Field Data TypeSelect the type of characters to allow for this prompt.

9 Field BehaviorNone Select None if you can enter any reference information for this prompt.Carry Select Carry to carry over reference information from one shipment to the next.Constant Select Constant to automatically fill in reference information for this prompt.Then enter the reference information to fill in.For example, to print Ticket # in the reference field, enter Ticket #.

View ReferencesThis screen will beblank the first time

you customizereferences.

ConstantYou can enter the

reference informationyou want to print forany field prompt. Or

you can allow theshipper to enter

reference informationfor the field prompt.


Shipping Profiles

6 9

10 Field RequiredCheck this box if you require reference information for this prompt. This option allowsyou to require reference information for some prompts and not others.Important: If you require references for each shipment, select Require References on theOther FedEx Express Preferences screen or the Other FedEx Ground Preferences screen.

11 Click OK.12 If you want to add another field prompt for the reference field, click the Add button and

repeat steps 6 through 11.For example, enter a second field prompt to enter the actual ticket number.

13 To see how the field prompt (or prompts) will appear on the shipping screen, click theShow Screen button at the bottom of the View Configurable References screen.

Multiple FieldPrompts

You can add morethan one field

prompt for eachreference field.

Show ScreenClick the Show

Screen button to seewhat the field

prompt(s) will looklike on the shipping

screen.


Databases

7 0

Back Up DatabasesDatabases store information such as recipient addresses, package dimensions,commodities, and IATA dangerous goods articles. Once you enter information in a database,you can select the information to fill in for your shipments.

When to Back Up DatabasesIt’s important to maintain current backup files of your databases. Below are suggestedguidelines for when to back up databases.• Schedule weekly or monthly backups. And as a reminder, select Require Backup on the

System Settings screen.• Always back up an existing FedEx Ship Manager database before you import a database

to replace or add to the existing database.• Back up databases after you enter a lot of changes or import a database.How To Back Up Databases1 Select File Maintenance from the Databases menu at the top of the screen.2 Select Backup.

3 Select one or more databases or click the Select All button to back up all databases andclick OK.

4 Insert a formatted diskette (high density) and click OK. FedEx Ship Manager displaysa message to let you know that the backup is complete.

Back Up DatabasesBack up databases

regularly so that youcan restore a

database from abackup diskette if a

database becomesdamaged or lost.


Databases

7 1

Restore DatabasesBy keeping backup diskettes of your databases, you can restore a database from a backupdiskette if a database is damaged or lost on your FedEx Ship Manager system.How To Restore Databases1 Select File Maintenance from the Databases menu at the top of the screen.2 Click Restore.

The File Maintenance screen displays the databases you can restore.

3 Select the database to restore.4 Select Replace or Append and click OK.

• ReplaceIf you select Replace, the data on the diskette will replace all of the data in yourcurrent FedEx Ship Manager database. All data in your current database will beremoved.

• AppendIf you select Append, the data on the diskette will be added to your current FedExShip Manager database. None of the data in your current database will be removed.

5 When prompted, insert the backup diskette and follow the instructions on your screen.

Restore DatabasesRestore a database

from a backupdiskette only if it isdamaged or cannot

be used.


Databases

7 2

Import and Export DatabasesDatabase TemplatesYou can import data to and from FedEx Ship Manager in ASCII format using import andexport templates provided by FedEx Ship Manager. You can also modify templates andcreate your own. When you import data, you can add data that may be missing from thesource file. For example, add the Customs ID when importing senders or recipients.Important: The first step in importing or exporting data is choosing a template.How to Add or Update TemplatesFollow these instructions to add or update templates. These instructions also include howto import default values on page 74.• IMP is the file extension for import templates.• EXP is the file extension for export templates.1 Select Templates from the Databases menu at the top of the screen. The View Templates

screen displays.

2 To use an existing template, select the template and click the View/Edit button.3 To duplicate a template, select the template to copy and click the Add By Duplication

button. Then enter a name for the new template.4 To create a new template:

• Click the Add button. Enter an ID and a description of the template.• For Type, select Import or Export to describe the type of template you are creating.• In the Database choice list, select the database you are importing or exporting.• Enter a default import or export file name, such as sender.csv or a:\sender.csv.

TemplatesImport templates

have the extension.IMP

Export templateshave the extension

.EXP


Databases

7 3

5 For Format, choose Delimited or Fixed.• Delimited Format

Fields are usually surrounded by single or double quotation marks and separatedby commas or spaces. See the example below."SENDER1","Jane Doe","PetsRus","1 Front Street","Fairfield","Ohio"

• Fixed FormatEach field has a fixed number of characters. See the example below.SENDER1 Jane Doe PetsRus 1 Front Street Fairfield Ohio

6 Select the Default Country Code for the information in the database.7 To add a field to the template, select the field from the Database Fields section and click

Add. The field will move to the Template Fields section on the right.8 To remove a field from the template, select the field from the Template Fields section on

the right and click the Remove button.9 If needed, you can reduce the Length (number of characters) of a field. Select the field

in the Template Fields section and click on the Length for the field. Then enter thenumber of characters in the Length field.

10 Continue adding or modifying fields to include in the template.11 To export a database, click OK and go to page 77.

To import a database, continue on the next page for additional features.

Database FieldsAll of the fields a

FedEx Ship Managerdatabase can includeare shown on the left.


Databases

7 4

Import Default ValuesWhen you import a database to FedEx Ship Manager, you can import information that isnot included in the file you are importing. For example, you can add a Customs ID numberto your Sender database. To import information, first complete the steps on pages 72 and73. Then follow the instructions below.

How to Import Default Values1 Complete the instructions on pages 72 and 73.2 To modify a field in an import template, select the field from the Template Fields

section. For example, select Customs ID/EIN to add a Customs ID/EIN value.3 Find the Spec. Fmt (Special Format) column on the far right. If the Special Format

(Spec. Fmt) column does not display in the Template Fields box, move the scroll bar tothe right. See the sample screen below.

4 Click on the Spec. Fmt area of the screen for the field that is highlighted.5 Choose an option from the Spec. Fmt list to specify the format of the data you want to

import. Examples include Character or Numeric.

6 With the field highlighted, click on the Default (Deflt.) Value area of the screen in theexample below.

7 Then enter the text you want to import in the Default Value field.

8 Continue adding or modifying fields to include in the template. Then click OK.9 To test and import the database, continue on the next page.

Special FormatSelect the format of

the data you want toadd or modify.

Default ValueEnter the data or

information you wantto import.


Databases

7 5

Import DatabasesYou can import a database file from another FedEx system or a non-FedEx system, such asa Microsoft Excel or Microsoft Access file, in ASCII format. Before you import a databasefile, select the template, copy the database to a test file, and import the test file.How to Test Databases1 Copy the file you are going to import to FedEx Ship Manager. You can remove data

from the test file if you want to test a smaller amount of information.2 Back up your existing FedEx Ship Manager database onto a diskette. See page 70.3 Select File Maintenance from the Databases menu at the top of the screen.4 Select Import. The File Maintenance-Import screen displays.

5 Select the import Template Name.See pages 72 through 74 to add or modify a template. You can also modify the templateto import default data not included in the database as shown on page 74.

6 Insert the test database diskette.7 For Input Filename, enter a:\ followed by the test file name. For example, a:\test.csv.8 For Import Behavior, select Append, so your current FedEx PowerShip database will

not change.9 You can automatically assign codes by clicking Auto-assign codes. You can assign a

code prefix, the length of a numeric suffix, and a starting suffix number.10 Click OK. The system notifies you when the import is complete.11 Select the database from the Database menu and view the new data.12 Make any changes needed to the template or the import database before you import

the actual database file.13 To import the database, continue on the next page.

Import a Test FileBefore you import adatabase, import a

test file and viewthe results.


Databases

7 6

How to Import Databases1 Back up the existing FedEx Ship Manager database onto a diskette. See page 70.2 If you have not tested the import file, see the instructions on the previous page.3 Select File Maintenance from the Databases menu at the top of the screen.4 Select Import. The File Maintenance-Import screen displays.

5 Select the import Template Name.See pages 72 through 74 to add or modify a template. You can also modify the templateto import data not included in the database.

6 Insert the diskette which contains the import file into the a: drive.7 For the Input Filename, enter a:\ followed by the default import file name. Or click the

Browse button and select the import file.8 For Import Behavior, select Append if you want to add data to your existing FedEx Ship

Manager database.Select Replace if you want to replace your existing FedEx Ship Manager database withthe import data. (Make sure you have a current backup diskette first!)

9 You can automatically assign codes by clicking Auto-assign codes. You can assign acode prefix, the length of a numeric suffix, and a starting suffix number.

10 Click OK.The system notifies you when the import is complete.

11 Select the database from the Database menu and view the new data.

Important:Back up the current

database fromFedEx Ship

Manager before youimport the database

file.


Databases

7 7

Export DatabasesFedEx Ship Manager exports data in ASCII format using the template you specify.1 If you have not chosen an export template, select Templates from the Databases menu

at the top of the screen.2 Select an export template from the View Templates screen. Then see pages 72 and 73 to

view the contents of the template and make any changes needed.

3 After you view the export template and make any changes required, select FileMaintenance from the Databases menu at the top of the screen.

4 Insert a blank diskette in the a: drive.5 Select Export.

The Export Maintenance screen displays.

6 Select the export template to use.7 For Output Filename, enter a:\ followed by the file name you want to export. For example,

a:\shipments.csv. Or you can search for your file by clicking Browse.8 Click OK.

The system exports the database file and saves it to diskette.

Export TemplateTo export a FedEx

Ship Managerdatabase, you must

use an exporttemplate.

Shipment HistoryYou can export

shipment historyusing the

Shipment.Exptemplate.


Track Packages

7 8

TrackingWith FedEx Ship Manager, you can track the latest status of your shipments directly fromFederal Express. After you request tracking information, continue using FedEx Ship Managerand you will receive a message when the tracking results are ready for you to view. Click theTrack Results tab from the tracking screen and enjoy the following features:• Print or view tracking results on your report printer or screen• Display packages with exceptions only• Display undelivered packages only• Request a Signature Proof of Delivery letter

How to Print a Proof of Delivery LetterAfter a package is delivered, you can print or view a Proof of Delivery letter as shown below.1 Click the Track by numbers and reference tab on the Tracking screen.2 Enter the tracking number in the Tracking number field and click Add.3 Select the tracking number on the right side of the screen and click Track.4 When you receive a message indicating the tracking results are available, click OK.5 Select the shipment on your screen and click Show details.6 Click the Request Proof of Delivery Letter button.7 Select View/Print Proof of Delivery letter, or select Fax Signature Proof of Delivery Letter

if you want to print the recipient’s signature. If you choose Fax, you need the recipient’sfax number, as well as your own. Click OK.

8 When you receive a message indicating the letter is available, click Show details.9 Click the View Proof of Delivery Letter button.

Proof of DeliveryYou can print, view,

or fax a proof ofdelivery letter after a

shipment isdelivered.


Track Packages

7 9

How to Track by NumberUse the Track by Number screen to track packages by tracking number or door tag number.Door Tag NumberA door tag number begins with the letters “DT” and is followed by 12 numbers. A door tagis assigned to a FedEx Express shipment if the recipient is not available when the courierattempts to deliver a package. The door tag number will appear on the delivery slip.Follow these instructions to track by tracking number or door tag number.1 Click the Track button at the top of the screen.2 In the Tracking number field, enter a FedEx tracking number or door tag number and

click the Add button. You can enter more than one package number to track more thanone package at a time.Note: To track a multiple-piece shipment, enter a tracking number for any package in theshipment.

3 Enter any additional tracking numbers or door tag numbers you want to track.4 Click the Track button to begin tracking.

Note: You can continue using FedEx Ship Manager and you will receive a messagewhen the tracking results are available.

Door Tag NumberIf no one is home

when a courierattempts to deliver apackage, the couriermay leave a deliveryslip with a door tag

number.


Track Packages

8 0

How to Track by ReferenceWhen you track packages by reference, you need to provide the following information.• Enter the exact reference information that was entered on the shipping screen• Select the FedEx account number that was used when the packages were shipped• Specify the ship date or range of dates when the packages were shippedTo track by reference, follow these steps.1 Click the Track button at the top of the screen.2 If you are tracking FedEx Express shipments, click the FedEx Express reference button.

If you are tracking FedEx Ground shipments, click a reference button to indicate whichreference field was used to enter shipping references.• FedEx Ground references• FedEx Ground invoice number• FedEx Ground P.O. number• FedEx Ground shipment IDNote: FedEx Express references and FedEx Ground references are entered on theShipment Details screen. Other FedEx Ground references are entered on the ShipmentOptions screen.

3 Enter the exact reference information that was entered on the shipping screen in theReference value field.

4 Choose the FedEx account number for your shipments.5 Enter the ship date or range of dates when tracking FedEx Express shipments. Enter the

ending date when tracking FedEx Ground shipments.

Track by ReferenceFedEx Express

references and FedExGround referencesare entered on theShipment Details

screen.


Track Packages

8 1

How to Track from Shipping HistoryWhen you track packages from your shipment history, you indicate what parameters youwant to use to identify the packages you want to track. Like track by reference, you will entera ship date or range of dates. In addition to ship dates, you can track shipments by thefollowing criteria:Tracking Criteria• References• Recipient country, company name, contact name, or id• Sender company name, contact name, or id• Department• Package contents• Special services• Multiple piece shipments• COD return shipmentsTo track from shipment history, follow these steps.1 Click the Track button at the top of the screen.2 Click the Track from shipping history tab.3 Enter the starting and ending ship dates of the shipments you want to track.4 Enter any additional information on the remainder of the screen.5 Click the Search for shipments button.

Next, FedEx Ship Manager displays the shipments that match your criteria on the right.6 Choose each package you want to track on the right.7 Click the Track button.

Track from HistoryExplore the

numerous ways toidentify and trackpackages shipped

on your system.


Reports

8 2

Shipping ReportsWith FedEx Ship Manager, you can print more than 25 standard reports and other types ofreports listed below. You can also create only additional reports you may need.• Shipment reports• Shipment history reports• Shipping log• Commercial InvoicesYou can print reports for a shipment date or range of dates and select the types of shipmentsto include, such as domestic and international. To print reports, see the following instructions.To reprint a commercial invoice, see page 57. To customize reports, see page 85.

How To Print Shipment ReportsFollow these steps to print reports for recent shipment activity and shipment history. FedExShip Manager automatically moves shipments to your history file as often as the ShipHistory Purge dates in your System Settings. Shipments remain in your history file so youcan print reports without having to restore previous shipments from a backup diskette.1 Click the Report button at the top of your screen.2 To print reports for recent shipping activity, click on one or more reports on the left of

the report screen.3 To print reports using shipment history, click on the Shipment History tab.4 Date Range

To print reports for a particular ship date or range of dates, enter the dates in the DateRange fields.

Print ReportsPrint reports by

ship date, invoice,or cycle number.


Reports

8 3

5 Invoice/Cycle NumberTo print reports showing the shipping activity for a particular invoice or cycle number,click on one of the invoice or cycle options. Then select the invoice number or cyclenumber from the choice list.

6 OverrideTo choose the types of shipments for the report, click the Override Include button. Thencheck the shipments to include in the report. For example, check FedEx Express andFedEx Ground domestic and international shipments.

7 OutputSelect an output option for printing or viewing the report.• Screen To view the report on your screen, click the Screen button.• Print To print the report on your report printer, click the Print button.• Save File To save the report in a file, enter a file name and click the Browse button to

select the directory.

OverrideIdentify which

types of shipmentsto include in your

reports.

History ReportsAfter a certain

number of days,shipments are moved

to your history filefor convenience

printing reports.


Reports

8 4

How to Print the Ship LogThe Ship Log displays package information for the shipment date or range of dates youindicate. You can include domestic and international shipments in your listing. And you caninclude deleted shipments or shipments with errors. The Ship Log cannot be customized likeyour other reports.1 Click the Report button at the top of your screen.2 Click on the Ship Log tab on the report screen.3 Date Range

Enter the shipment date or dates of the packages to include in the log.4 Include

Selet the types of shipments to include in the log.• Include domestic• Include international• Include errors• Include deleted packages

5 OutputSelect an output option for printing or viewing the report.

Ship LogThe ship log lists

packages shippedon the dates you

request.


Reports

8 5

How to Customize Shipping ReportsFedEx Ship Manager has over 25 shipping reports and allows you to create and customizeany additional reports you may need.1 Click the Report button at the top of your screen.2 Click the Customize Shipment Reports button on the left of the Reports screen.3 To modify an existing report, select the report and click the View/Edit button.4 To create a new report, click the Add button. Or select a similar report and click the Add

by Duplication button.Report Section1 Report Title

If this is a new report, enter a unique Report Title.2 Database

From the Database menu in the top right corner of the screen, choose the type of datato include in the report.• Choose Shipments for shipping reports.• Choose Receive to customize inbound reports.• Choose a Multiweight option to customize multiweight pricing reports.

3 Print Options (optional)Check one of the Print Options if you want to print the report automatically at the end ofthe day. If not, omit Print Options.If your report includes FedEx Express or FedEx Ground shipments only, check thecorresponding Print Option.

1

1

Report FieldsFields that areincluded in the

report display onthe left.


Reports

8 6

Report Section1 Data to Include

To select the types of shipments you want to include in the report, begin by clicking theData to Include button on the left.

Report Section1 Check any (or all) of the types of shipments to include in your reports. For example, to

include all shipments, except deleted shipments, see the sample screen below.Note: To select data for an individual report, click the Override Include button when youprint the report. The Override Include button does not save your entries.

2

Data to IncludeThis screen also

displays byclicking the

Override Includebutton when you

print reports.

Data to IncludeClick this button

to select the typesof shipments toinclude in your

report.

3

2

3


Reports

8 7

Report Section1 Add fields

To add a field to the report, select the field from the Field choice list on the left. Thenchoose the following options.

2 Length of fieldIf you do not need to include the maximum number of characters, enter a lesser number.

3 Left margin of fieldTo add a left margin, enter the number of spaces to indent.

4 Line break after fieldCheck this option if you want to include a blank line below the field on the report.

5 AddClick the Add button to add the field to the report.

Report Section1 Move fields

To change the order in which the field appears on the report, select the field from the fieldlisting and click the up or down arrow.

4

4Print Field List

To add a field to thereport, select a fieldfrom the choice list.

5

5


Reports

8 8

Report Section1 Add comments

To add comments to the report, select ***Comment*** from the Field list.2 Comments text

Enter the text that you want printed on the report in the Comment text field.3 Left margin of field

To add a left margin before the comments, enter the number of spaces to indent.4 Add

Click the Add button.5 Move comments fields

Click the up or down arrow key to place the comments in the order you want them toappear on the report.

6

6Comments

To add comments,select *Comment*

at the top of thechoice list.


Reports

8 9

Report Section1 Add a sort field

To add a sort field, click the Add button in the middle of the screen, under the Sort fieldlist section.

2 Sort fieldIn the Add Sort Fields box, select a field from the choice list.

3 Start positionEnter 1 to begin sorting the field with the first character. To begin sorting with anothercharacter, such as the third character, enter 3.

4 LengthEnter the number of characters to sort the field. For example, sort only 5 characters fordepartment notes: ABC111, ABC122, ABC133.

5 Print subtotalsCheck this option if you want to print subtotals.

6 Click OK. The sort field moves to the Sort field list.7 In the Sort field list, move the sort fields in the order you want them sorted, beginning

with the first sort field. Use the arrow keys to place the fields in sequential order so thatthe first sort field is at the top of the list.

7

Choose Sort FieldsSelect the sort fieldfrom the choice list.

7

Add Sort FieldsTo add a sort field,

click the Add button


Reports

9 0

Report Section• Create the layout of the report

Choose any options in the Layout section of the screen.Print line length displays the maximum number of characters you can include for thereport width.The actual number of characters included in the report appears to the right of the PrintLine field. This includes field lengths, spaces, and margins.As you modify fields in the report, the actual number of characters updates automatically.If the actual number of fields in the report exceeds the Print line length number, you areprompted to modify the length of the report.

Report Section• Add subtotals

To print subtotals for a certain field, select the field in the Subtotal field list section andclick Add.You can move subtotal fields in the order you want them to appear on the report. To movea subtotal field, select the field and click the Move Up or Move Down button.When finished modifying the report, click OK to save your changes.

8

9

8

9


Close Shipments

9 1

Close the DayAfter you process shipments, you must close them by the end of the day. The Closeprocedure performs all necessary file maintenance, creates reports, and prints the FedExcourier manifest.There is a separate close procedure for FedEx Express shipments and FedEx Groundshipments. You must perform the close routine for the types of packages you ship. If youship both types of packages, complete both close routines.Important: If your system includes hardware provided by Federal Express, do not turn offyour hardware system when you complete the close routine. Leave your system on at alltimes.

How to Close FedEx Express ShipmentsFedEx Ship Manager automatically closes FedEx Express shipments at the Close Timespecified in your System Settings. If necessary, the Administrator can change the CloseTime on the System Settings screen. In addition, you can manually close your FedExExpress shipments at any time necessary.Close Shipments Manually1 Click the Close Express button at the top of the screen.2 Click the End Your FedEx Express Shipping Day button on the Close screen.3 FedEx Ship Manager prints the FedEx courier manifest and shipping reports that are

set up for automatic printing after the Close process has finished.If you do not want to print shipping reports automatically, select Hold for operatorselection.

Close ExpressYou must close

Express shipmentsafter you finish

shipping FedExExpress packages for

the day.


Close Shipments

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How to Close FedEx Ground ShipmentsIf you ship FedEx Ground packages, you must close them when you finish shipping for theday. When you close, FedEx Ship Manager automatically sends the EPDI file to FedEx andprints the FedEx Ground Manifest.Important: If you are using hardware provided by Federal Express, do not turn off yoursystem after you close the day. Leave your system on at all times.Close Shipments1 Click the Close Ground button at the top of the screen.

The FedEx Ground Close screen displays.

2 Click the End Your FedEx Ground Shipping Day button to begin the close procedure.3 FedEx Ship Manager prints the FedEx Ground Manifest automatically after the close

process has finished. FedEx Ship Manager also prints FedEx Ground reports that areset up for automatic printing at the end of day, unless you select Hold for operatorselection.Select Hold for operator selection if you do not want to automatically print end of dayreports after closing the day.

Close GroundYou must close

Ground shipmentsafter you finish

shipping FedExGround packages for

the day.