Feedback ControversiesWhat bothers you?

Training & Education

Fundamentals

Context

Its not about...

side by side work,

arguments,

brainstorms.

Its about...

expectations.

Give feedback when...

you’re making a...

JUDGEMENT

Controversies

Ask before you give

Early & Often

Explore Intent

People work perfectly

State your intent

No judgements

State behaviour

State Impact

Brainstorm

Disagreements

Love your “Dutch Uncle”

Don’t defend, say thanks

Feedback as a gift

Say when enough

If you can’t act

Say when enough

Phrasing Matters

Now,

Let’s start!

Crucial ConfrontationsHandling difficult conversations

Training & Education

Its easy to look smart...

when you parrot the

wise ...

Silence...

or violence?

Questioning authority

Mrs Williams, 4th Grade

Infraction InfractionContent

When and How

Pattern RelationInfraction