Felicia DeAnna Wilson 258 Gordon Road LaGrange, GA 30240 Feliciawilson2011@hotmail.com (706) 350-9620

Dedicated, resourceful, and goal-driven Accommodating and versatile Dependable Superior interpersonal and communication

skills Self-motivated

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Experience:

Econo Lodge and Suites November 2015-Present Assistant General Manager

Overseeing the daily operations of the hotel. Controlling payroll Customer satisfaction Purchasing and preparing requisitions for ordering Coding and reconciling invoices Scheduling and hiring personnel Communicate effectively with customers, staff, and the

general manager Respond and follow up on Guest Review sites Forecasting budget and expenses for the period

Hampton Inn March 2010-Present Front Desk/Night Auditor

Provide customer satisfaction Register and process guest promptly upon arrival and

departure Operates the PBX switchboard

Data entry Generate management operations and reports

Love’s Travel Center March 2008-January 2010 Shift Supervisor

Supervised Employees Provided customer service Adhered to and enforced company policies and

processes Implemented emergency procedures Executed company retail promotions Supervised administrative and cash handling policies Executed cash audits and banking processes

Pilot Travel Center October 2006-March 2008 Shift Supervisor

Management skills that exhibited a smooth and

productive workflow Supervising Directed activities to team members Excellent hospitality Monitored compliance with company policy and

processes Maximized sales and profitability Controlled expenses Ensured flawless execution of programs Maintained required standards

Specialized Skills

Microsoft Word and Microsoft Office Create presentations using PowerPoint Type 45 wpm Shorthand 20 wpm PBX Operator Switchboard Operator

Specialize Training

PBX Management Curriculum for all Brands ADA trained Revenue Management GSA Curriculum for Hilton Brand Qualification Submission Valley Hospitality Manager in Training Program