fema

FEMA

Dangerous

Disconnect:

Pub & Pvt Sectors

Don’t Understand their Partnership in Em Resp Readiness

FEMA

Dangerous Disconnect:

Em Services & Campuses

Don’t Understand their Partnership in Em Resp

Readiness

Bo Mitchell911 Consulting

President

Police Commissioner (Ret.)

Certified Emergency Manager

CEM, CPP, CBCP, CHCM, CHSP, CHS-V, CHEP CSHM, CFC, CIPS, CSSM, CSC, CAS, TFCT3,

CERT, CMC

Housekeeping

•Emergency Exits

•Copy of Presentation

•Survey

•Cell Devices

Expert Consultant

• Landmark Legal Cases

• Expected Settlements:

$1 Billion Each

• “Failure to Plan”

• “Failure to Train”

Speaker•FEMA•NASRO•CUPID•NECUSA•NFPA

•ASSE•SHRM•WSO•GOV/SEC

2012

IACLEA

911 Consulting Clients

GE HQSubway HQHyatt Corp HQ Health NetGartner HQSwiss Army HQ

Cablevision

ExxonMobil

Goodrich

Pratt & Whitney

Greenwich Cap

MasterCard HQ

911 Consulting Clients

•14 Secondary

•Western CT Univ.

•Central CT Univ.

GM Renaissance CenterDetroit

Waldorf=AstoriaNY, NY

7 World Trade CenterNY, NY

1 WTC & 7 WTC

POP

Quiz

You?

•Public

You?

•Public

•Private

You?

•Public

•Private

•<2M

You?

•Public

•Private

•<2M

•2M-10M

You?

•Public

•Private

•<2M

•2M-10M

•>10M

You?

•Chief

You?

•Chief

•DoS

You?

•Chief

•DoS

•Dean

You?

•Chief•DoS•Dean•VP

You?


•Biz Mgr

You?


•Biz Mgr

•CAO

You?


•Biz Mgr

•CAO

•CFO

You?


•Biz Mgr•CAO•CFO•CEO

POP QUIZ

1910.34

POP QUIZ

NDRF

POP QUIZ

NFPA 1600

POP QUIZ

•ICS•NIMS

POP QUIZ

•1910.38•1910.39

29 U.S.C. §666(e)

POP QUIZ

HDWSI

FUBARFUBAR

Fair Warning

Fair Warning!!!Fair Warning!!!

I Will Be I Will Be

CandidCandid

FEMA




Readiness

Our Belief SystemNo Longer

Applies afterBoth Crashes:

9/11 & 2008

The Disconnect

The Disconnect

•Em Services Assume Campuses are Prepared.

The Disconnect

•EM Services Assume Campuses Are Prepared.

Wrong!

The Disconnect

• E.S Assume Campuses are Prepared. Wrong!

•Campuses Assume E.S. Will Do All the Response Work

The Disconnect

• E.S Assume Campuses Are Prepared. Wrong!

•Campuses Assumes E.S. Will Do All the Response Work.

Wrong!

The Disconnect• E.S. Assume Campuses are Prepared. Wrong! • Campuses Assume E.S. Will Do All the Response

Work. Wrong!

•Result: FUBAR

on Nat’l Scale

Campus Administrators

Convinced: US Cavalry

Will Save Us

Campus Readiness:State of the Art

500

Plans

Reviewed

Campuses

25

Plans

Reviewed

OSHA Compliant?

OSHA Compliant:

1

Nat’l Research:Campus

Readiness

National Research

•GAO 2007

•AHRQ 2009

•BJS (2004-05)

•NASRO (2001-04)

•NCEF (2008)

National Research

•GAO 2007: F•AHRQ 2009: F•BJS (2004-05): C•NASRO (2001-04): F•NCEF (2008): D

All Nat’l Research: Most Campuses

Under PlannedUnder TrainedUnder ExercisedUnder DrilledDon’t Coord/Train w. Emergency Services

NACUBO

Coord w. Local ES?

Non-Existent for:PlanningTrainingExercises Drills

NASRO

• 92%: “soft targets” for terrorists • 74%: Inadequately

prepared.• 51%: Em plans are not

adequate. National School-Based law Enforcement Survey

NASRO

• 66%: Plans are not exercised • 55%: Staff not receive

training • 65%: Bus drivers not

trained

National School-Based law Enforcement Survey

Administrators

“If We Need Help, We’ll Dial 911. They’ll Fix Our

Problem.”

Emergency Services

Readiness:State of the Art

Municipalities:FunctionallyBankrupt for

15 Yrs

Especially:

2008 Recession

Fire Officers

Fire Officers

•All FOs: 1,103,300

Fire Officers

•All FOs: 1,103,300

• 3.6% (‘10)

Fire Officers

•All FOs: 1,103,300

• 3.6% (‘10)

•All-Time Hi: 2009

Fire Officers

•All FOs: 1,103,300• 3.6% (‘10)•All-Time Hi: 2009•Lowest: Since ‘04

# of Local LEOs2008

# of Local LEOs2008

•All LEOs: 765,246

# of Local LEOs2008

•All LEOs: 765,246

•‘00-’08 +8%

# of Local LEOs2008

•All LEOs: 765,246

•‘00-’08 +8%

•1:400

# of Local LEOs

2011

# of Local LEOs2011

•12,000 Fired

# of Local LEOs2011

•12,000 Fired

•30,000 Unfilled

# of Local LEOs2011

•12,000 Fired

•30,000 Unfilled

•Down 5.5%

# of Local LEOs2011

•12,000 Fired

•30,000 Unfilled

•Down 5.5%

•First Decrease: 25 Yrs.

IACP Study

•85% $$$

•98% Fcast

Cutting?

•Special Teams

•Training!!!

•Supervisors

•Patrol

Emergency Services

Readiness:Nat’l Research

# of Hi-Ed Security

2008

# of Hi-Ed Security2008

•14,311 Swrn


•14,311 Swrn

•+20,555 SOs


•14,311 Swrn

•+20,555 SOs

•Tot: 34,866


•14,311 Swrn

•+20,555 SOs

•Tot: 34,866

•22.4 Studs +3.7 Emps


•14,311 Swrn

•+20,555 SOs

•Tot: 34,866


•Tot: 26.1


•14,311 Swrn

•+20,555 SOs

•Tot: 34,866


•Tot: 26.1

•1:749

Nat’ Research

Council for Excellence in Government March 2004

Only 26% of emergency responder officials say that they are

“adequately prepared” to react to a large-scale

emergency or terrorist threat

Source: Council for Excellence in Government (CEG) survey, March 2004

65% of emergency responder officials say that they are “only somewhat

prepared”

Source: Council for Excellence in Government (CEG) survey, March 2004

The Disconnect

DisconnectEmergency Services

1. “Campuses prepare & train”



2. “Since Columbine, all Campuses are well prepared & well trained”



2. “Since Columbine, all Campuses are well prepared & well trained”

3. “Protecting people is the highest priority”



2. “Since Columbine, all Campuses are well prepared & trained”


Campuses

1.“All we need to do is call 911”





Campuses


2.“My Campus has a Robust EAP”





Campuses



3.“Since 9/11, police, fire & EMS have the best of everything”

America is a third-world country when it comes to

emergency preparedness

and crisis response

Dangerous Disconnect

Why?

Biggest Threat

Denial

Mitchell’s 6 Phases of

Denial

6 Phases of Denial

1.It Won’t Happen to ME

6 Phases of Denial1. It Won’t Happen to ME

2.It Won’t Happen HERE


2. It Won’t Happen HERE

3.It Won’t Happen NOW



3. It Won’t Happen NOW

4.If it does Happen, it Won’t Be that BAD




4. If it does Happen, it Won’t Be that BAD

5.If it is that Bad, my Insurance Co. Will Take Care of It.




4. If it does Happen, it Won’t Be that BAD

5. If it is that Bad, my Insurance Co. Will Take Care of It.

6.Ohmygod, Why Didn’t We Plan for THIS

Denial

“There cannot be a crisis next week. My schedule is already

full.”Henry Kissinger

Denial: Excuses

•Money

Denial: Excuses

•Money

•Time: Sr

Denial: Excuses

•Money

•Time: Sr

•Time: Emps

Denial: Excuses

•Money

•Time: Sr

•Time: Emps

•Dept. Wars

Denial: Excuses

•Money

•Time: Sr

•Time: Emps

•Dept. Wars

•Scare Emps

Denial: Excuses

•Money

•Time: Sr

•Time: Emps

•Dept. Wars

•Scare Emps

• Ignorance

Denial: Excuses

•Money

•Time: Sr

•Time: Emps

•Dept. Wars

•Scare Emps

• Ignorance

•Apathy

Denial: Excuses

•Money•Time: Sr•Time: Emps•Scare Guests

•Scare Emps

• Ignorance

•Apathy

Assessment

Assessment

You Are Not Going to Change

Emergency Services in Your Jurisdiction!

Assessment

So, You Have to Take

Responsibility to Get This Right.

You’re On

YourOwn

ConvinceCampus

Administrators:US Cavalry

May Not Save Us

US CavalryWill Be Late &Undermanned

Solution

Solution

1.Better Planning

2.Better Training

3.Exercises

Why Better

Planning?

Campus

Compliance

Issues

Emergency Planning

•Authorities•Who Is Covered•Responsible Party

Before You’re a Campus,

You’re a Workplace

Why We Plan

OSHAis not a town in

Wisconsin.

OSHA

29 CFR 1910.34

“Sections 1910.34 through 1910.39 apply

to workplaces in general industry

except mobile workplaces such as vehicles or vessels”

OSHA

Every Employer in US

Shall Have EAP & FPP

Without Exception

Mandatory

1. OSHA Regulations

29 CFR 1910.38/.39

• Emerg Action Plan

• Fire Prevention Plan

2. State Fire Code

OSHA1. Em Team of Emps

2. Train Team

3. Train Emps

4. Command/Control/Communicate

5. Contractors & Visitors

6. Headcount System

7. Assembly Areas

8. SNPs

Emergency Plan

Standard?

Contents: ERP

NFPA 1600

All-Hazards

Plan

National Standard

NFPA 1600:

Recognized in Law by US Congress in ‘04 & ‘07 the

Standard.

Juries Expect Employees Will Be Protected by Standard Recognized by Congress

NFPA 1600 Standard

•California

•Florida

•Connecticut

NFPA 1600 Standard

• These Are “Shoulds,” Not “Shalls.”• BUT, in the Hands of a Litigator

in front of a Jury (All Employees):

The “Shoulds,” turn into “Shalls.”

So….

•OSHA: Shall Create/Train Plans

•NFPA 1600: Contents: All Hazards

All-Hazards Planning

This Is Not Your Father’s

Fire

Plan!


Not Just:

•Fire

•Weather


1. Shelter in Place

2. Chemical Spills

3. Active Shooter

4. Hostage

5. Headcount

6. Workplace Violence

7. Suspicious Pkg

8. Bomb Threat

9. Search & Seizure

10.Emrgncy Shutdown

11.Earthquake

12.Power Failure

13.Mandatory Evac

14.Terrorism

15.Shelter in Place

All Hazards: Mandatory

• Special Needs Personnel

• Visitors

•Contractors

•Headcounts

• Training

Threats

•Chemistry Lab

•Summer Program

•Day Care Program

•After-School Program

Threats

•Volunteers

•Visitors

•Coaches

•Contractors: Cafeteria, Facilities

Before You’re a Campus,

You’re a Workplace

Threats

2 millionWorkplace Violence

Annually

DOJ

Threats

Every Day:

•2 People Murdered

Every Hour •26 Rapes

DOJ

ThreatsHazMat Spills

• 800,000 Shpmnts Daily

• 60,000 Spills Yearly

• Train-on-Vehicle Collision:

Every 90 minutes

DOT & EPA

Threats

17,000 Students Injured on Buses

per Year(As Reported in Emergency Rooms)

National Coalition for School Bus Safety

Threats

2,200 Fires Yrly in College

Dorms

NFPA

Threats

Tot = 797,500

per Year!

Only 42.5%

are closed with a benign explanation

DOJ

Threats

• 36.2% of college students: multiple bouts: depression; • 6.6% Seriously considered

suicide• 5.2% Cut/hurt themselves• 1.1% attempted suicide.

ACHA National College Health Assessment 2011

Who is

Covered?

Who Is Covered?

1.Employees (OSHA)

2.All Occupants (Fire Code)

3.Contractors (OSHA)

4.Special Needs (ADA+)

5.Visitors (Prem Liability/FC)

6.New: DHS & S&P

Contractors

• Imbedded

•Short Term

•Cafeteria

•Landscaping

•Cleaning Crew

• IT

•HR

•Security

•Bus

Common MistakesPlanning Ignores:

•Visitors

•24/7/365

•Coaches

•Volunteers

•Substitutes

Contractors

•OSHA: You’re the “Host Employer.”

•Shall Treat Them Like FTEs

Contractors

You Can NOT Outsource Risk.

You CAN share it by contract

Responsible

Officer?

Responsible Party?

CEOSCOTUS

29 U.S.C. §666(e)

CEO = Resp Officer

1.Does Your CEO Know This?

CEO = Resp Officer


2.Shouldn’t They?

CEO = Resp Officer


2.Shouldn’t They?

3.Wouldn’t You?

Assessment1.Better Planning

2.Better Training

3.Exercises

Why Better

Training?

Campuses NotoriousFor UnderTraining

Campus Training Excuses

Training Excuses

•Profs: Ha!

Training Excuses

•Profs: Ha!

•Scare Emps

Training Excuses

•Profs: Ha!

•Scare Emps

•No Time

Training Excuses

•Profs: Ha!

•Scare Emps

•No Time

•No Patience

Training Excuses

•Profs: Ha!•Scare Emps•No Time•No Patience•Can’t Force

Training Excuses


•Too Many

Training Excuses


•Too Many

•Scare Studs

Training Excuses


•Too Many•Scare Studs•Scare Parents

How Do We Get People to

Training Sessions?

This Is A Real

Challenge!

Training Employees

It’s Like Herding

Cats

OSHA

Train Team & Employees:

• Initially

• Annually

• At Hire

• When Plan/People Change

Training

Mandatory

• Train All Personnel

• In Classroom

• Annually & At Hire

• “Qualified” Trainer

(by Exprience, Training)

Training• Online Can Only Supplement• Must Include:

EmployeesContractorsCoachesVolunteersSubs

Police /Fire /EMTs are not the 1st responders

Employees are the 1st responders

National Research

85%Safety:

MOST Important

Issue at Work

National Research

•85%• Safety: MOST Important Issue at Work

• More Imp than:

»Wages

»Leave

»Sick Days

»Overtime

»Union

Ironic

•98.5% Love Training

• “Why Didn’t You Do This Before?”

• “Can We Train More Than Annually?”

“We Can’tForce

Training”

Can’t Force Training?

•Force Training All the Time Right NOW!

Force Training Already

•Software


•Software

•Labs


•Software

•Labs

•Facilities


•Software•Labs•Facilities•Mntnce



•EHS



•EHS

•SOs



•EHS

•SOs

•PD



•EHS•SOs•PD•Sex Hrmt

Can’t Force Training???

•Force Training All the Time Right NOW!

•Required by Law

Can’t Force Training???• You Force Training All the Time

• Required by Law

•Condition of Employment

Trainingis

Everything

Training Excuses


•Too Many•Scare Studs•Scare Parents

CommandControl

Communications

Emergency Team1. Is it Real?

2. Not Clear Cut Who Commands in Absence of Top People

3. Fail to Command Everyone

Emergency Team• Too Small: DHS/NIMS 1:5

•Not Trained

• Too Few Radios

•Not Deployed:All BldgsAll HoursAll Year Long

CommunicationsCells, Land Lands, IT & Power

Will All Fail

How Will You Communicate:

•Headcounts

•Injured Person

•Unfolding Situations

Communications

Only Way:

2-Way Radios

For All

Emergency Notification

System

ENS

•Robust System?

ENS•Robust System?

•Accessible?


•Accessible?

•Trained?


•Accessible?

• Trained?

•Drilled?

ENS• Robust System?

• Accessible?

• Trained?

• Drilled?

•Exercised


• Accessible?

• Trained?

• Drilled?

• Exercised, Exercised


• Accessible?

• Trained?

• Drilled?

• Exercised, Exercised,

Exercised!

Training

“Train Everyone…

Including the Band.”

OCEANOS

Oceanos

•1991

•571 Personnel

•Sinking

Oceanos• 1991

• 571 Personnel

• Sinking

•Capt & Crew Abandoned 1st

Oceanos• 1991• 571 Personnel• Sinking• Capt & Crew Abandoned 1st

•They Raised No Alarm!

Oceanos"When I give the order abandon ship, it doesn't matter what time I leave.

Abandon is for everybody. If some

people want to stay, they can stay."

OCEANOS

•7 Hrs to Rescue

OCEANOS•7 Hrs to Rescue

•SA Navy & AF: 16 Helicopters

OCEANOS• 7 Hrs to Rescue

• SA Navy & AF: 16 Helicopters

•Tour Director Took Command

OCEANOS•Tour Director Took Command

•The Band: Emergency Team

Training



Training

When Your Campus Is Struck w an Emergency, You Will Be Accused of

Abandonment Too If You Don’t Have Enough

People Trained.

CommandControl

Communications

Cook County Fire

Cook Co. Fire6 Dead

$4-5 Billion

One Meridian Plaza

1 Meridian Plaza

3 Dead$4 Billion

First Interstate Bank

1st Interstate1 Dead

$2 Billion

CCC

•NDRF•ICS•NIMS

CommandControl

Communications

Assessment

1.Better Planning

2.Better Training

3.Exercises

Why Exercises?

TTXTabletopExercises

TTX

•Great Teaching

TTX

•Great Teaching

•Great Selling

TTX

•Insider

•Outsider

•Morning

•Senior Adminis-trators•Lessons Learned

Summary

FEMA




Readiness

Our Belief SystemNo Longer

Applies afterBoth Crashes:

9/11 & 2008





Campuses



3.“Since 9/11, police, fire & EMS have the best of everything”

FUBAR on Nat’l

Scale

Denial: Excuses

•Money•Time: Sr•Time: Emps•Scare Guests

•Scare Emps

• Ignorance

•Apathy

Assessment

You Are Not Going to Change

Emergency Services in Your Jurisdiction!

Assessment

So, You Have to Take

Responsibility to Get This Right.

Solution

1.Better Planning

2.Better Training

3.Exercises

Why We Plan

OSHAis not a town in

Wisconsin.


1. Shelter in Place

2. Chemical Spills

3. Active Shooter

4. Hostage

5. Headcount

6. Workplace Violence

7. Suspicious Pkg

8. Bomb Threat

9. Search & Seizure

10.Emrgncy Shutdown

11.Earthquake

12.Power Failure

13.Mandatory Evac

14.Terrorism

15.Shelter in Place

All Hazards: Mandatory

• Special Needs Personnel

• Visitors

•Contractors

•Headcounts

• Training

Who Is Covered?

1.Employees (OSHA)

2.All Occupants (Fire Code)

3.Contractors (OSHA)

4.Special Needs (ADA+)

5.Visitors (Prem Liability/FC)

Contractors

• Imbedded

•Short Term

•Cafeteria

•Landscaping

•Cleaning Crew

• IT

•HR

•Security

•Bus

Responsible Party?

CEOSCOTUS

Training



Training

Mandatory

• Train All Personnel

• In Classroom

• Annually & At Hire

• “Qualified” Trainer

(by Exprience, Training)

Training• Online Can Only Supplement• Must Include:

EmployeesContractorsCoachesVolunteersSubs

National Research

85%Safety:

MOST Important

Issue at Work

TTXTabletopExercises

TTX

•Great Teaching

•Great Selling

Over-RidingIssue?

Overriding Issue

DENIAL

The Scariest Word at Any Org?

NOT:“Cost” or“Price” or

“Budget” or“Headcount”

Scariest Word?

Change!

In all Orgs, Change Almost Always Occurs Because of…

Blunt Force Trauma from the Outside…

…Never by Inspired

Leadership from the Inside…

HDWSI

“JAWS”

HDWSI

“JAWS”:About

Denial

“Jaws”: Cultural Earthquake

• 1975: 1st Hollywood Blockbuster

• $260,000,000: 90 days

• 130MM: All US Adults 18+

• Scared the @#%* out of America

• Music Recognized Today Worldwide

• Denial

HDWSI

“JAWS”:About

Denial

“Jaws”: Cultural Earthquake• “Won’t Close the

Beaches” = $$$• “Can’t Hire More

Lifeguards” =$$$• “I’ve Never Seen this Shark”• “Are You Sure We Have a

Problem?”

We Never See the Monster in the 1st 60

Minutes

HDWSI?

“We Need a Bigger Boat!”

•Threats: Manifest


•Vulnerabilities: Ubiquitous & Foreseeable



•Responsibility: Absolute



•Responsibility: Absolute

•Liabilities: Titanic

“We Need a Bigger Boat!”

fema

Documents

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