SupportersEndowment FundFamilies First concluded its first endowmentcampaign this year, having raised more than$1 million. Income from the fund helps ussecure existing programs in an uncertainfunding environment, cover up-front costs tolaunch important new programs, and assurethe long-term viability of the agency. Wethank the generous donors listed below, aswell as the campaign chairs, CampaignAdvisory Committee members, volunteersolicitors and those who hosted awareness-raising events.Honorary Campaign ChairJudy JellinekCampaign ChairEffie MalleyCampaign Advisory CommitteeFerris BavicchiGeoffrey ClarkCharlie DeGrandprePat FossJamey FrenchJim LabrieSandy ShermanChappy Thayer

Donorsn Visionary ($75,000+)Foundation for Seacoast Healthn Champion ($50,000 - $74,999)Geoffrey & Martha ClarkExeter HospitalFrank & Judy JellinekJoanne Lampreyn Leader ($25,000 - $49,999)Phoebe Haas Fund

(NH Charitable Foundation)James & Ellen LabriePortsmouth Regional HospitalWinthrop Inc.n Guardian ($10,000 - $24,999)Anonymous (3)Dan & Blythe BrownElizabeth B. Carter Fund

(NH Charitable Foundation)Terry & Susie ConnerMartin I. & Pauline G. Elkin Charitable TrustStephen & Patricia FossJameson & Priscilla FrenchThomas & Mary Jane KeanePeter Kearns & Helen TaftJackie MahoneyRobert & Kathleen MacLeodCynthia MuseSeatrade InternationalThomas & Barbara SedoricCyrus & Barbara SweetCynthia Taft-Egdahl & Richard Egdahln Advocate ($5,000 - $9,999)Anonymous (1)June Bernard & Keryn KrieglHarlan & Patricia CutshallGeorge & Mary DonovanGerald Duffy & Effie MalleyScott & Kimberly GardinerRoss Gittell & Jody Hoffer GittellSam JarvisKate & David MurrayToby StoweGrenville & Nancy Winthropn Sponsor ($1,000 - $4,999)Anonymous (3)Bruce & Sandra AcoxRichard & Barbara AdamsNicholas & Lea AeschlimanJohn AhlgrenClarke & Laurie ChandlerHarry CheverieRob & Bobbi CiminiMarion Cohen TrustChris & Roddy ColeWilliam & Jane CummingsPhyllis EldridgeFederal Savings BankHilda FleisherJohn & Sally FreearWendy FroshMarshall & Anne GaffneyJoseph GalliEugene & Susan GlickMary GriffinGriffin Family CorporationJohn & Patricia HareschFaith HarringtonStuart & Lisa HemmingEdmund & Maija HibbardDavid Hills & Catherine McLaughlin HillsSkip & Kathy HomiczDarcy HorganMark & Lindsay JosephsMaureen KeatingSheldon & Elaine KraskerMichael Lee & Wanda McDonoughMark & Diana McNabbSheryl Milne & Timothy RussellMaxine MorseSharyn Potter & Michael SchwartzDoug RobertsJean SawtelleDiane Schaefer & Mitch ShuldmanDan & Lisa SchwarzBill & Naomi ScottJohn SeaveyJim & Marie ShanleyMorey Stettner & Margie WachtelNate & Rachel SwansonJoseph & Ginny SzymanowskiArnie & Anne TaylorMabel Healy Tillinghast Memorial Fund

(NH Charitable Foundation)Greg & Kathy Wurtz

Continued on top right

Endowment FundContinued from bottom left

n Friend (up to $999)John & Susan BattyeFerris BavicchiDavid & Nancy BordenDon & Nancy CaskoDeborah ClarkSuzanne CoombsHoward & Phyllis CrosbyLinda DahlCharlie DeGrandpreBernie & Gene DohertyCristina Dolcino & Michael GassKim DurkeeJohn & Sue DurkinStephen & Elaine FinkStephen FrolkingMarcia Gibbons & William HazenGlaxoSmithKlinePeter & Suzie HamblettDarci KnowlesGrace LessnerMary Malley & Mark SeefeldLawrence & Elizabeth Marcotte Glenn & Patricia McKenzieRuth MottMary OplingerStanley & Yvette PlodzikDavid & Ashley PrendJeffrey & Elisabeth RobinsonGeorgette ShapiroSandy ShermanRobert & Janet StevensKimberly TruesdalePatricia ValenciaRandy & Ronny WernerBrooks & Carol WhitehouseJoanna WickleinJohn Wickleinn BequestsWendy FroshMark & Lindsay JosephsCynthia Muse

Grant SupportWe thank the following foundations, businessesand government agencies for funding granted toFamilies First for specific programs and servicesbetween July 1, 2004 and June 30, 2005.

n Abraham Burtman Charity TrustHealth care for the homeless

n Christ Church ExeterCalendar and newsletter expenses

n Citigroup FoundationDental services

n Citadel Broadcasting Co.,Radio advertising

n Citizens Bank Foundation,Medical financial assistance fund

n Marion C. Cohen TrustHealth care for the homeless

n Dartmouth CollegeProgram for families with a chronically ill child

n Endowment for HealthDental services

n Forest FoundationHealth care for the homeless

n Foundation of the Pierre Fauchard AcademyDental services

n Foundation for Seacoast HealthHealth and family support services

n Arthur Getz Charitable TrustDental services

n Harvard Pilgrim Health Care FoundationParent education

n Hesed FoundationPrimary health care

n Little Harbor Charitable FoundationDental services for children

n New Hampshire Charitable FoundationAtlantic Fund,Children’s programGeneral Fund, Parenting classes in HamptonHoward Benevolent Fund, Dental services

n NH Children's Trust FundParent education

n Northeast Delta Dental FoundationDental supplies

n Partnership for Effective NonprofitsOrganizational development training; Strategic planning

n Piscataqua Savings BankDental services

n Portsmouth Community Development Block GrantFamily support services

n Radio Shack CorporationParenting classes

n Rockingham County Incentive Funds Parent education, family and children’s programs

n Ronald McDonald House Charities of Eastern N.E.Expansion of pediatric dental services

n Rotary Club of HamptonHampton parenting classes

n Rotary Club of Portsmouth Equipment for school-based dental program; program for at-risk families

n Rotary Club of Portsmouth — SunriseWell-child program

n State of New HampshireBreast and Cervical Cancer Program

Free cancer screenings for eligible womenBureau of Maternal and Child Health

Primary care, oral heath, home visiting,prenatal care

Division of Alcohol and Drug Abuse Prevention and Recovery

Prenatal substance abuse counselingDivision for Children, Youth and Families

Home visits for families under stressGovernor’s Commission on Alcohol & Drug Abuse Prevention, Intervention and Treatment

Program for at-risk families; substance abuse counseling

n United Way of the Greater SeacoastMedical, dental and family support services; Expansion of child care services

n U.S. Health Resources Services AdministrationHealth Care for the Homeless project

n Wheelabrator Technologies Inc.Access to care fund

BUSINESSES,CORPORATIONS,CHURCHES & CLUBSAccuTech Marine Propeller, Inc.American Culinary FederationApple Painting & RestorationASCA, Inc.Atlantic Cardiology AssociatesAtrio PropertiesCentrix Bank & TrustCommunity Health AccessNetwork

Computer AssociatesCooperative Middle School, Stratham

Essential Planning, LLCFirst Signature Bank & TrustFoss ManufacturingGuild at Portsmouth RegionalHospital

G. Willikers! ToyshopHampton Elementary PTAHeritage United WayLee Church CongregationalLiberty Mutual GroupNational Passport CenterNew Castle Volunteer FireDepartment

Portsmouth Regional HospitalSeaCare Health ServicesTemple Israel, PortsmouthTimberland CompanyTom’s of MaineUnitarian Universalist Churchof Portsmouth

United Way of AlleghenyCounty

United Way of MerrimackCounty

United Ways of New EnglandWal-Mart FoundationINDIVIDUAL DONORSLeader ($5,000 and up)Dan & Blythe BrownGeoffrey Clark &Martha Fuller Clark

John & Kelly HabigFrank & Judy JellinekWilliam & Mary SchleyerSteven & Pamela ShulmanBenefactor ($1,000 - $4,999)Anonymous (1)Thomas & Patience ChamberlinFrank & Tracey ClarksonDaniel & Bettiann DonahueLinda DunnRichard Egdahl & CynthiaTaft-Egdahl

David & Bette FittsWendy FroshSkip & Kathy HomiczEric & Dee MacDonaldMark & Diana McNabbRobert & Robin StowellCyrus & Barbara SweetJohn TillinghastPatron ($500-$999)Anonymous (1)John & Susan BattyeFerris BavicchiCarl & Sandra BosckettiThomas & Hannelore EldredgePeter Kearns & Helen TaftMaureen Keating Paul & Sandra MontroneTimothy & Kimberly ReedDonna Ryan & Andy LivingstonMuriel ShawJames & Melissa St. JeanNed & Margot ThompsonSupporter ($250 - $499)Bruce & Sandra Acox Carolyn ChasePatricia Craig & Daniel ValenzaHarlan & Patricia Cutshall John & Sally Freear Ross Gittell & Jody Hoffer GittellOtto & Jaci GroteDavid Hills & CatherineMcLaughlin HillsFaith HarringtonPhil Hatcher & Peggy KieschnickJoanne LampreyN. & E. M. KarabelasThomas KelleherGlenn & Pat McKenzieDoug RobertsJoyce TroyAndrew & Christina WinslowFamily ($100-$249)Donavon Albertson & JudyWilbur-Albertson

Philip AlexakosMaureen ArsenaultRhett & Carol AustellBruce & Libby Bartolini Todd & Andrea Bates Lawrence BerlinDavid & Nancy BordenPamela BottomleyStuart & Paula BoxerJeb Bradley & Barbara Rutz Bradley

Robert & Gail BrownDave & Jeri BrownellMaureen CareyGail CarolanSean Caughran & Suzanne Gewehr Nancy CauvetRobert & Cindy ChaikinJames ChaseMargaret ClarkGeoffrey & Kathy Crompton

Sharon DeVriesFrances DriscollJohn & Dorothy DuludeJohn & Sue DurkinPhyllis EldridgeMichael & Jeanne FalzoneJudith FarrellJeff & Caren FenskePatrick & Ruth FordMarshall & Anne Gaffney Jeffrey & Joy GambleKatie GannonBarbara GarveyMichael & Jill GibbonsPhilip & Deborah GilesKathryn GillSteven & Gail GoldbergMichael & Catherine GoodwinSteven GrayDonald & Melinda HardisonMark HarrisonMarge HaynerRobert & Patricia HickeyLucius & Nancy HillBarbara HiltonDarcy HorganPeter & Holly HorneHolly HunterRobert & Barbara IafollaMark & Alissa JacobsTheodore & Brenda Johnston Richard & Jane KaufmannMichael KensleaGary & Trisha Kish Dara KleinDavid & Mary Krempels Dana & Shaula Levenson Jerry & Harriot Lundholm Joan MarchessaultMark & Rosemary MathenyLaurie McCray & George NowakAllen & Mary McGee Albert & Kristin Morales Maxine MorseTyler & Mary Ellen Morse David & Sally Mulhern Cynthia MuseJohn & Diane Myles

Donald & Sandy Osborne William & Judy Pingree Thomas & Teresa Quinn James & Janis Reams Katherine RicePeter & Beth Rice Jerry RippetoeOlive RuggJudith RyanDan & Lisa SchwarzBill & Naomi Scott Mitchell SevignyGeorgette ShapiroFrederic ShawBarbara Shea-Smucker &William Smucker Michael & Monique Shevlin Jason & Jennifer Shulman Laurie SpigenerHerbert & Katherine Stebbins Michele SwisherCharles ThayerPeter ThomasSusan TurnerJohn WickleinBrian & Maribeth Williamson Richard ZeffFriend (up to $99)Sally AdamsCheri Marie BachWilliam & Pamela BassettErnie BelknerKristina BennettRandy & Carolyn BenthienWilliam & Betsy BischoffScott BlanchettePaul Bonacci & Lucinda SchlafferClaudia Boozer-BlascoRobert & Norma BournePeter & Suzanne BowmanJeff & Jill BoyntonJune BraggMarsha BrannShelley Brass

Carl BrigadaRobert & Jackie BriseboisWayne & Helen BrosseauVincent Buscemi & Michelle GauthierDon & Nancy CaskoJoan ChristyWarren & Katherine ClarkDouglas & Mary CobbJean CollinsMichael & Susan CollinsDonald & Elizabeth CookJames & Lynne CooperPat CroninFrederick & Dorothy CuffJohn & Janice DeibertWilliam & Whitney DooleyArthur & Annie DoveArthur Doyle & Dorothy A. Steere-Doyle

Morgan Dudley & Richard HallettStephen & Nancy EamesKeith EvelandPaula FoyJeffrey & Patricia FrancoeurCarl & Anne GabelAlan & Susanne GigliottiCynthia GirardTimothy & Michele GodboisJames Graham & AnnieGraham CosgroveMilton & Gail GrantPam GreeneSandra GreenfieldThomas & Carol GrossThomas & Anne Marie HackettFrederick & Ellen HaleyWilliam & Arlene HandAlix HandelsmanJustin HannaLynn HannaRobert & Christine HartleyJohn & Cynthia HebertNorman & Elizabeth HendersonDenise HowardNancy HubbeKathleen Hudson & Norm Silberdick

Mabel JonesVictoria KasabianKurt KavanaughNancy KelleyGeorge & Nancy KinserJohn Koskela & JaniceRabchenuk

Judy KrassowskiHelen Lathrop Brooks

Brad LeboGrace LessnerJane LeonardDianne LubyWilliam Lyons & Janet PolaskySusan MacWilliamsScott & Heidi MaddockNancy McCarthyWilliam & Juliette McCueScott & Nancy McKinneyWillard & Erica McPheeRobert Menk & Luce AubryTom & Lisa MonroeDebra MoreauGwendolyn MorganMargaret MorrisseyJohn & Anu MullikinJane NelsonLeslie O'BrienHarold OlsonJacqueline PackardMaureen PecoraReba PhippsChris PirieJ. P. & Mary PontbriandMary Jo PooreDean & Joan PreeceSusan PritchardWendy ProvostElla RichardsonLewis & Judith RobertsPeter RobertsHannah RothermelDonald & Helen SandersLee & Masaki SchuetteAnn SchulzSylvia SchweisbergMichael & Paula SearsJohn & Margaret SkafidasJonathan & Valerie SobelJoseph & Doris Mae St. AmourRobert & Syliva St. JeanMorey Stettner & Margie WachtelDonald & Elaine Sylvester

Randy TallentJohn & Emily ThackerDavid & Ann TolsonJames & Janet TuckerMary Francis Turner HarringtonJeffrey & Kathleen UpchurchMark & Karen VantzelfdeKitty WhitehouseBruce & Veronica WhitneyElaine WilderEdward & Anika WoodmanDouglas WoodwardIn-Kind (Goods)Applecrest Farm OrchardsBarefoot WinesBarlo Signs (Danny's Team)Barnes & NobleRebecca Blaine & Ron UlrichCeres Street Wine MerchantsC'est CheeseChurch & Dwight Co., IncCornerstone SchoolCrestCumberland FarmsLiz DemerJulie DeStefanoDurham Community ChurchEngraving, Awards & GiftsKristy-Lynn FeslerMarian FeslerFirst Unitarian Society of ExeterFlatbread CompanyG. Willikers! ToyshopGolden HarvestGoody Two ShoesHanna Andersson Outlet Store HobbycatLindsay JosephsKemp Factory DirectSherry KinneyLiberty MutualLindt & Sprungli USA, Inc.Lollipop TreeMimi LoureiroTim LyonsMary Malloy & Gil WagerBarry McArdleSheryl Milne & Tim RussellKathleen MorrissetteMy Child's ClosetNew Castle Volunteer Fire Dept.Northeast Delta DentalFoundation

The Oar House Restaurant The Olive GardenPatterson Office SuppliesPaul W. Cain Investments, LLCPetey's SeafoodPhilbrick's Fresh MarketPortsmouth High School InteractClub

Portsmouth Kayak AdventuresPortsmouth Music & ArtsCenter

Portsmouth RegionalHospital staff

The Red GingerSaunders at Rye HarborSmuttynose Brewing CompanySouth Street & VineSprague Energy staff

MEMORIAL GIFTSIn memory of Winthrop TaftWilliam & Pamela BassettRandy & Carolyn BenthienJune BraggHelen Lathrop BrooksCommunity Health Access NetworkRichard Egdahl & Cynthia Taft-Egdahl

Families First staffHilda FleisherJohn & Sally FreearRoss Gittell & Jody Hoffer GittellThomas & Carol GrossFaith HarringtonMark & Lindsay JosephsPeter Kearns & Helen TaftAngela LavignePortsmouth Regional HospitalDoug RobertsDan & Lisa SchwarzBill & Naomi ScottSeaCare Health ServicesHerbert & Katherine StebbinsMorey Stettner & Margie WachtelGinny & Joseph SzymanowskiIn memory of John SedoricTodd & Andrea BatesJean CollinsJohn & Dorothy DuludeRobert & Patricia HickeyMabel JonesJoanne LampreyTom & Lisa MonroeHelen TaftIn memory of Catherine HannaJoan ChristyJustin HannaIn memory of Louis D’AmicoLinda D’AmicoIn memory of Ashley WassJeff & Caren FenskeIn memory of Harry KleinDara KleinIn memory of Etta MaeFredericksDavid & Mary KrempelsWillard & Erica McPheeJoseph & Doris Mae St. AmourIn memory of Pamela ShulmanRichard Zeff

Annual FundWe are grateful to the hundreds of individuals, families andbusinesses who supported our spring appeal and calendarappeal, or who raised funds on our behalf, or who made in-kinddonations. The list below recognizes gifts made to Families Firstbetween July 1, 2004, and June 30, 2005.

If you contributed to the annualfund between July 1, 2004 andJune 30, 2005, and your namehas been omitted or misspelled,please contact us so we may correct our records: (603) 422-8208 ext. 144 orsacox@FamiliesFirstSeacoast.org.

“Artists of the Seacoast” Fundraiser: A Community EffortThe Families First art calendar and notecard fundraiser repre-sents the joint efforts and generosity of many area businessesand community members, who donated or discounted servic-es or sponsored calendar pages.

Service DonorsGoss InternationalGraphic DetailsRochester Institute of Technology’s PrintingApplications Laboratory

The Children’s Museum ofPortsmouth

Jack Bingham Digital StudioSeacoast artists

SponsorsAllergy Associates of NewHampshire

Bottomline TechnologiesBoynton Waldron DoleacWoodman & Scott, P.A.

Louis F. Clarizio OralSurgery & Dental ImplantCenter

Exeter HospitalHarbour Women’s HealthJumpin’ Jay’s Fish CaféLiberty Mutual

McLane, Graf, Raulerson & Middleton, P.A.

Millpond CapitalManagement Inc.

Paddy’s Portsmouth RegionalHospital

SeaTradeSheraton HarborsidePortsmouth

Tilton Equipment CompanyWilson & Gould

It has been a big year at Families First!

We successfully completed our first endowmentcampaign, and celebrated our 20th year of servicewith a party hosted by Families First supporterChappy Thayer. In the spring, we held a StrategicPlanning retreat to develop goals and objectives for every aspect of Families First, beginning withconsidering emerging needs of the community andnew ways to meet those needs.

Also in fiscal year 2005, we added more HealthCenter consumers to our Board of Directors. Thesenew members provide valuable input about our operations and are excellent advocates for FamiliesFirst with government and the community. We alsobenefited from our first-ever fundraiser at The MusicHall in Portsmouth, a special event planned by someof the women who founded Families First 20 yearsago … received more donated services from dentistsand other health care professionals, enabling us toserve more people … and welcomed many excellentnew staff members, including Virginia Szymanowski,our first full-time Finance Director, and LeslieO’Brien, a nurse practitioner who is well-regarded inthe Seacoast.

Amidst all the changes, we have continued to workhard to meet the needs of the Seacoast community.Our health van served 423 homeless clients whowould not otherwise get the services they need, and earned very high quality ratings from theseclients. Our Family Support Center brought regularparenting classes to the Hampton area for the firsttime this year and saw a 31 percent increase in visitsover last year. Our Dental Center added weekendhours to meet the growing need for affordable dentalservices, though we continue to have a long list ofnew patients waiting to be seen. We have increasedour Health Center’s capacity by improving efficiencywhile continuing to offer superb quality of care.

Indeed, as you will read in the Programs andOutcomes section of this report, several of our clinical quality measures are at their highest levels ever.

We are pleased with the quality of the services wehave been able to offer over the past year, and withour ability to help community members get back ontheir feet. We have an excellent, hard-working staffand board, but we have not done it on our own. Weare very grateful to the many generous communitymembers who helped make our endowment andannual campaigns successful, including PortsmouthRegional Hospital, whose always-generous supportof Families First reached an unprecedented levelthis year.

We thank you for your past support and ask foryour continued help in the coming year. Together weare making a difference for this community!

Jody Hoffer Gittell Helen B. TaftBoard Chair Executive Director

Leadership Report

Annual Report 2004-2005

Fundraiser Tapped Broad Community Support

The Mark Goodman Tap Company’s benefit performance at the Music Hall in June was special in many ways. It was planned by some of thewomen who founded Families First 20 years ago, including first Board Chair Ruth Mott. It represented a New Hampshire debut for MarkGoodman, Ruth’s son, who grew up and trained in the Seacoast. And it succeeded because the talent and energy of the 20-member Los Angeles-based troupe was combined with that of many other individuals and businesses, who helpedmake the fundraiser a resounding artistic and financial success. The event was dedicated to the memory of Pam Shulman, a longtime supporter and adviser to Families First. We thank everyone who attended,particularly those who generously purchased VIP tickets, and also the following event supporters:

Our Mission:

Families First Healthand Support Center is an independent

nonprofit agency thatprovides a broad

range of health andfamily support services

to individuals andfamilies, regardless of

ability to pay.

Support forFamilies

n

Health Care for All

n

BOARD OF DIRECTORS2004-2005

Jody Hoffer Gittell, ChairDaniel Schwarz, Vice-Chair

Susan Hudson Glick, SecretaryJohn Freear, Treasurer

AnnMarie AylwardTraci Burke

Geoffrey ClarkFaith HarringtonNancy Littlefield

Linda PanoriSharyn Potter

Douglas RobertsTim Russell

Mark ScarsciottiRichard Senger

Patricia ValenciaKimberly Yacobucci

ADVISORY BOARD

Wendy Frosh, Chair

Laurie ChandlerDeborah ClarkPhyllis Eldridge

Ed HibbardLindsay JosephsSarah KnowltonJoanne LampreyDiane Schaefer

John SeaveyTom Sedoric

Georgette ShapiroToby Stowe

Kareen WorrellPeter Worrell

n

SponsorsEric Chinburg BuildersExeter Emergency Physicians, P.A.Harbour Women’s HealthFrank & Judy JellinekMarple & JamesPiscataqua Savings BankPortsmouth HeraldPortsmouth Regional HospitalThe Rea Family FoundationThe Shulman Family

Founders CommitteeNancy ChaseWendy FroshLindsay JosephsTrisha KishRuth MottLinda RodierDonna Ryan

In-Kind DonorsAnchorage Inn & SuitesAnneke JansCafé EspressoCeres Street Wine Merchants

Citadel Broadcasting Co.Flatbread Company43 Degrees NorthGreen MonkeyJumpin’ Jay’s Fish CaféLindbergh’s CrossingPesce Blue Portsmouth Regional HospitalPrint ShopRadiciDonna Ryan & Andy LivingstonSeacoast Mental Health CenterSir SpeedySmuttynose Brewing Company The Wellington Room

100 Campus Drive, Suite 12Portsmouth, NH 03801

603.422.8208www.FamiliesFirstSeacoast.org

info@FamiliesFirstSeacoast.org

Volunteers

FAMILY SUPPORT PROGRAMSGroup family support programs include parentingclasses and support groups for parents; child careto make it easy for parents to attend these groups;parent/child play groups; and “Family Fun Night,”for families facing homelessness and other stresses.Individualized support is offered for familieswho have a child with a chronic illness, childrenconsidered at risk for abuse or neglect, andFamilies First prenatal and well-child clients.

n Individuals attending groups or receiving child care during groups: 1,539

n Visits to groups or child care: 9,749*n Families served in individualized family

support programs: 165

ALL HEALTH CENTER PROGRAMSFamilies First has primary care, prenatal, dentaland health care for the homeless practices. Allinclude a variety of “wraparound” services targetedat a low-income clientele.

n Patients served in all Health Center programs: 3,113

n Visits to all Health Center programs: 15,115n Units of nutrition counseling: 776n Units of social work counseling

(excludes Health Care for Homeless): 857n Substance abuse/smoking cessation/mental

health counseling: 1,220n Individuals helped to obtain free

prescriptions: 385n Value of free prescriptions obtained for

clients: $737,874n Free breast and cervical cancer screenings: 298*

PRIMARY CAREFor men, women and children of all ages. Includesthe Well-Child program, a series of routine check-ups, examinations and immunizations for childrenunder age 10.

n Patients served: 2,520n Visits: 10,440n Children in Well-Child Program: 514n Children immunized: 272

PRENATAL CARESince 1984, in partnership with Harbour Women’sHealth, Families First has been helping teens andlow-income women deliver healthy babies.

n Total prenatal patients: 188n Teen patients: 27n Infants delivered: 93

Insurance Status of 3,113 Health Center Clients

Programs & OutcomesIt is often said, what gets measured gets done. That’s why Families First Health and SupportCenter’s comprehensive Quality Assurance plan measures not only usage of our many services,but also the benefits to Families First clients (“outcomes”) from receiving those services. TheQuality Assurance plan tracks trends in usage, such as the increases of 25% or more that we sawthis year in visits to Family Support groups, the Dental Center, and Health Care for Homelessvans. And it measures client outcomes over time, as well as against state and national averagesand established targets such as U.S. Healthy People 2010 goals. Following is a small sample ofall the service statistics and client outcomes tracked at Families First, for fiscal year 2005.

This year, more than 150 volunteers donated 4,200hours to help Families First and our clients. They servedon the Board of Directors, Consumer Advisory Council,Partners in Health Council and other committees,organized the Family Exchange free store, cared forchildren while their parents attended parenting classes,did newsletter mailings, and much more. (The listbelow does not include Board of Directors andAdvisory Board members, who are listed separately.)

Nyah Abdel-Sadek Tifaney AngeliKarin BarndollarJohn BattyeMarjorie BrentonAaron BrownBridget BurkeLisa CalandraKathleen CambridgeDrew CaseyDon CaskoAmy ChadwickMichael ClayburgAl CloutierSusie ConnerShirley CorleySuzanne CorrellLuke DevinsSuzanne DriscollGrace DrummondHannah DrummondSarah DrummondMaggie Duffy-DurkinSusan EngelLydia FernandezAlissa FernandezJ.T. FinlayJennie FrenchChristine FrenchZoey FrolkingScott GahanJoe GalliMonique GauvinAudrey GerkinGlenda GreenMaria GregoryPeter GrilloMary GrilloMichelle HathawayIleana HoeingPatricia HughesMary JacksonJack JamisonChristian JohnsonLaurel KaczmarekMary Jane KeaneSarah KellyLindsay KnightDeborah KronerValerie LaboyJillian LahamHolly Landemare HeadDebra LangtonAlan LangtonMary LaySusie LeachLauren LeavittSiew NgohStacy LottouseBarbara LovellGary LoweKathleen MacLeodEffie Malley

Liz MaloneJoan MarchessaultJessica McAskillValerie McGuinnessAlex MeskavanhSheryl MilneMeredith MoffettTammie MoffettBobbie MoreauPeter MoarattyMelanie MorinNancy MorleyMary Ellen MorseReilly MurphyEileen MurphyCynthia MuseJoan NelsonLoah NguyenAudrey NorrisCorinne NorrisHillary O’NeilBob PavlikEllen PorchKimberly ReedMargaux ReguinAnna RemillardJulia RemillardSusan RemillardTheresa RiccardiKirsten RoweRachel SaddlerLinda SanbornVickie SawyerShannon SekulicAmy SewellAruna ShahKaren SikorskyMaria SillariTerry SorensenKelsey SplaineMorey StettnerEliza Stewart-MacDougalSydney SwartzAshley ThomasKim TiltonLisa TitusChristine TumultyRuth TuttleCristina VisconteConnie WardMitch WarrenTherese WayGisela WempleKim WoodFran WyckoffTracy YoungSally ZwickInternsChristina AvlasJoseph BarrettKatie ParksAlison PittsHannah Rafferty

John BoleyMarc Brown, DDSCitadel BroadcastingCompany / WSHK

Cunningham& AllenExeter HospitalNancy Garnhart / Ease NowGreenleaf Woods CounselingSherry GriffthHarbour Women’s HealthJames Fishbein, DDSA.J. (Skip) Homicz, DDSKent CommunicationSystems, LLC

Lab Corp. IncRobin Lahue

Ellen Legg, RDHBarry McArdle, DMDJennifer McConathy, DDSPortsmouth Center for Yoga& Arts

Portsmouth RadiologicalAssociates

Portsmouth RegionalHospital Print Shop

CATCH PediatricRehabilitation Program

Laurie Pritchard (dental asst.)Doug Roberts /PortsmouthNH.com

Kareen Worrell, DO

Uninsured 46%

Medicaid33%

Medicare8%

PrivateInsurance

13%

*These figures represent an increase of 25% ormore over the previous year.

In-Kind Service Donors

FamiliesFirst

U.S. Average

Healthy People2010 Goal

Two-Year-OldImmunization Rate

100%

78% 80%

Administrative StaffSandra Acox Fund Development CoordinatorJanel Bowden Patient & Medicare BillingAlix Campbell Dental & Private Insurance BillingNancy Casko Administrative AssistantSuzanne Coombs ControllerPaula Foy Accounting AssistantWanda McDonough Human Resources DirectorKim Poitras Medicaid BillingGinny Szymanowski Finance DirectorHelen Taft Executive DirectorMargie Wachtel Communications DirectorSandie York Information Technology Director

Health Center StaffDonna Barrett Medical AssistantNancy Barquist, RN NurseCindy Brown, RN NurseTerri Burdick Office ManagerCindy Cafasso, RN NurseJill Capobianco, ARNP Nurse PractitionerLeonita Cluley Dental CoordinatorJane Cummings, RN NurseRoberta Cutting Dental AssistantJacque Damon, RN Prenatal Nurse CoordinatorMary Donnell, LPN NurseKaty Dorfman Medical ReceptionistSue Durkin, RN Quality Improvement DirectorCynthia Girard, RDH Dental HygienistZoila Gomez Medical Assistant/

Medical ReceptionistKim Greer, RD NutritionistPam Hagan, ARNP Nurse PractitionerTeresa Hale Medical AssistantJohn Haresch, MD Medical DirectorDawn Holmes, RDH Dental HygienistRobin Howcroft Homeless Healthcare Care

CoordinatorMaureen Keating, RN Homeless Healthcare Project

CoordinatorDebra Learmonth, ARNP Nurse PractitionerTamara Lamothe Medical Records ClerkCheryl Mosley Medical ReceptionistLeslie O’Brien, ARNP Nurse PractitionerSuzanne Plummer Medical ReceptionistSarah Powers Prenatal Social Worker/

Family WorkerApril Purinton Enrollment CoordinatorJoanne Reed Medical ReceptionistAngela Risley, RN NurseMary Ellen Ryan, ARNP Pediatric Nurse PractitionerNaomi Scott, RN Clinical DirectorNathan Swanson, DDS DentistBeverly Tremblay, RDH Dental HygienistKim Truesdale, RD NutritionistDolly Waters, MSW Health Educator

Support Center StaffTifaney Angeli Program AssistantJoe Bassett Program AssistantJohn Battye Outreach CoordinatorParkie Boley Children’s Services CoordinatorAnn-Marie Choiniere Family WorkerGeorgie Clark Partners in Health CoordinatorStacey Clermont Program AssistantLinda Dahl Family Worker/

Volunteer CoordinatorChris Dufort Program AssistantKim Durkee Adminstrative Assistant/

Medication AssistanceProgram Assistant

Keryn Kriegl Family Services DirectorPam Mattingly Care Coordinator/

Parent EducatorWayne Moulton Program AssistantMary Oplinger Family Program CoordinatorChris Peters Program AssistantBeth Searle-Spratt Family WorkerEliza Seavey Family WorkerJoanna Wicklein Parent Program Coordinator

Staff

HEALTH CARE FOR THE HOMELESSA mobile health team based at Families First travels on vans to sites throughout Strafford andRockingham counties to bring health care, substance abuse counseling and social work services to places where people who are homelessspend time.

n Patients served on vans: 423n Visits to vans: 1,417*n Units of substance abuse/mental health

counseling: 976n Referrals for outside services: 951

DENTAL CAREFamilies First offers dental care both on-site, andin several Portsmouth preschools and elementaryschools.

n Patients served at Dental Center: 864*n Visits to Dental Center: 2,241*n Children screened in school-based dental

program: 730n Children receiving cleanings in school-based

dental program: 106

*These figures represent an increase of 25% or more over theprevious year.

RevenueFees for Service

Medicaid / Medicare / Insurance $972,782Patient Fees $ 91,372

Government ContractsCity $ 5,000County $ 25,653State / Federal contracts $732,702

Grants United Way $ 74,370Organizations $149,998Foundations $509,531

Contributions/FundraisingHospital / Physician In-Kind $ 72,900Contributions $243,741Fundraising $125,287

Miscellaneous IncomeInvestment Income (net) $ 94,527Other miscellaneous income $ 14,485

Endowment Fund $228,095

TOTAL REVENUE $3,340,443

ExpendituresProgram Services

Salaries / Contract Services $1,693,542Program Expenses $111,538Hospital / Physician In-Kind $ 72,900Physician Services $312,868Travel / Conferences $ 26,696Rent / Telephone $ 80,176Patient Billing $113,761

Other Office/Miscellaneous $ 69,418Computer Operations $ 36,298Dues/Membership $ 26,939Depreciation $ 30,564Insurance $ 39,107Accounting/Legal $ 37,420Marketing $ 5,262

Management/Administration $395,114Fundraising $ 22,761

Endowment Expenses $ 11,537

TOTAL EXPENDITURES $3,085,901

(July 1, 2004, through June 30, 2005 (unaudited)

Financial Report

Operating Revenues

Fees for

Service34%

Goverment Contracts

25%

Grants24%

Contributions/Fundraising

14%

Miscellanous Income

3%

Operating Expenses

ProgramServices

78%

Other8%

Management/Administration

13%

Fundraising1%

Primary Care: I am very

satisfied withthe quality ofcare I receive.

Prenatal Care:Staff teachesme what I

need to knowabout my

health.

Dental Center:I am very

satisfied withthe quality of

my dentaltreatment.

Health Carefor the

Homeless:Overall careon the van

was excellent.

Family Support:Families Firsthelps me to bea better parent.

4.8 4.7 4.8 5.0 4.8

PatientSatisfactionSurvey

All five Families Firstprograms received highscores on our annualPatient SatisfactionSurvey. At left aresample results fromeach program.

5.0Strongly Agree

4.0

3.0

2.0

1.0Strongly Disagree

Children’s Dental Outcomes Improving

2003 2004

Scheduled for regular hygiene appointments

Received oral hygiene instruction

Evaluated for sealants

90%

83%

94%

100%

92%

100%