fi - here2solv
TRANSCRIPT
John Brian Garcia, Founder
Users cannot easily find a trusted IT Expert who can assist them whenever they have technical problems.
Image from pixabay- andreas160578
A platform providing IT support to help non-technical users resolved their technical needs with guaranteed
customer satisfaction.
Designed by Freepik
Frustrated User Here2Solv Technical Team/ Freelancer
• Remote Computer Support
$29.00/ Php999.00
• Remote Network/ Server Support
$39.00/Php1799.00 per hour
• Subscription - $99/month
20% commission per transaction
Source: https://www.idc.com/getdoc.jsp?containerId=257280http://www.ami-partners.com/downloads/I-Signal_2014.pdf
$206 Billion
Global SMB IT Services(TAM)
$27 Billion
US/SEA SMB IT Services(SAM)
$2M
Obtainable market share(SOM)
96 tickets per day8,621 customers842 subscriber
Philippine Market 940,886 PH MSME Market as of 2012.
US Market $18 Billion - SME Tech services for 2015.
$90- $150 - IT Services spending per month for
the 28M SME’s.
Only 2.8M SME’s is using support services.
Source: http://www.dti.gov.ph/dti/index.php/resources/sme-resources/sme-statisticshttps://www.sba.gov/content/small-business-trends-impacthttp://www.parksassociates.com/blog/article/parks-pr2011-techsupport2https://www.parksassociates.com/blog/article/pr-aug2015-smb
Expensive Affordable
PC support only
Support PC, network, servers and firewalls
Local desktop support company and freelancers
Phase 1 – May 15, 2016 -80% complete◦ Website, Ticketing tool◦ Payment system◦ Hiring Process for freelancers
Phase 2 – June 29, 2016◦ Mobile App/ Add more ways to contact support◦ Hire more freelancers◦ Knowledge base
Phase 3 – Sept 30, 2016
◦ Add more services- servers/ other tech products
◦ Reward system
John Brian GarciaFounder
Robert MabborangDeveloper- CoFounder
Paulo De Leon/ Rico Martires/Alfie dela Cruz/ Mike Amistad/ Melvin Delito/ David Galendez
Technical Support Members
Help us in raising Php1 Million for the web/mobile app development, purchase of remote software tools.
Q: How can I ensure that Freelancer can be trusted?A: We will require Police and NBI clearance. We will also require them to have their LinkedIn profile public so you will have an idea who is assisting you.
Q: What is included in remote computer support? A: Computer Repair, Printer, MS Office, Virus removal, Wifi, Data backup and Recovery, Email setup and configuration, mobile device support, and other PC problems. You can find more details at http://www.here2solv.com/services/remote-
computer-support/
Q: What is included in remote system support? A: Problem with Cisco/ Huawei switches, core switches, routers and firewall, Sophos UTM, Windows Server, CentOS, Cisco CCM/UCCX. You can find more details at http://www.here2solv.com/services/remote-network-server-support/
Q: How to prevent disputes? A: Guidelines for Tech Engineer to post acknowledgement from user that the work has been resolved, either through screenshots, email or web portal logs.