1Hitachi Solutions | hitachi-solutions.co.uk

At Hitachi Solutions, we offer a complete Field Service Management system. Our solutions fully connect your office and field staff, enabling you to deliver exceptional customer care. Put simply, we have three clear goals when working with your business:

• Improving productivity

• Lowering the cost of delivery

• Increasing customer satisfaction

Field Service Management

Trusted Service Providers

Brochure

Improving productivity

Lowering the cost of delivery

Increasing customer satisfaction

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What we provideWe provide everything you need to achieve your objectives as flawlessly as possible. This includes: service locations, customer assets, predictive, planned and reactive maintenance, work order management, resource management, product inventory, scheduling and dispatch, mobility, collaboration, customer billing, and analytics.

Call Centres

We give your call centre agents a complete overview of the task in hand, with the ability to use real time insights as they engage with your customers and delivery teams. This means less time between receiving the call and assigning the job.

Scheduling and Dispatch Management

At the very core of our Field Service Solution is the ability to ensure the right technician, with the right skills, carrying the right equipment is sent to solve an issue first time. We do this by Best Fit Scheduling and Dispatch applications that are effective and proven.

We can balance your maintenance demands, by prioritising your reactive, planned and predictive repairs. The Hitachi Solutions Predictive Service Hub enables intelligent use of the IoT (Internet of Things), vastly simplifying maintenance demands on your business. This saves time, increases productivity, helps your business to manage budgets and improves the customer outcome.

Work Order Life Cycle Management

Our systems engage all involved parties, from internal staff through to external partners and subcontractors and through to customers. The work order notifications engine makes sure that everyone who needs to know is kept in the loop — at every stage.

Hitachi Solutions | hitachi-solutions.co.uk

How do we achieve this?At Hitachi Solutions, we are experts in harnessing the power and possibilities of the latest applications. We deliver by listening to your required outcomes, employing industry professionals and integrating solutions to run smoothly within the everyday running of your business. We have the technical knowledge coupled with business expertise to truly improve your operations.

With improved connectivity across all your systems — from your employees, to your customers, to your subcontractors and partners — we can enhance your work flow to minimise mistakes and enrich the customer experience. This inevitably leads to high customer retention, giving your business a competitive advantage.

Our solutionOur cloud based, all in one solution is truly transformational.

Our long partnership with Microsoft means we are uniquely qualified to offer the very best of technical expertise. Using Microsoft Dynamics 365, and Microsoft’s Field Service product, we can tailor a solution to fit you perfectly.

Coupled with our industry experts, who understand exactly what you want to accomplish, we offer a complete and distinctive service. Our industry professionals know the challenges you face, because they have experienced them first hand.

We don’t just provide the software, we provide the expertise and knowledge to ensure your business is ready for the next stage in its evolution.

We know that keeping costs down and service delivery high is the ultimate aim of any organisation. Your customers expect a superior level of seamless service and our systems enable you to deliver the best possible outcomes while avoiding costly mistakes or wasted staff time.

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Connected Field Service

Our systems give you the ability to detect and resolve issues remotely. You foresee issues before your customers are even aware of them and can, wherever possible, solve them remotely. This means technicians are only sent out when necessary, giving you total control over your scheduling.

Predictive maintenance is the future — we are making it happen today.

Asset and Warranty Management

Effective asset management is the key to your business. We capture all the data you need to ensure your assets are managed smoothly and cost-effectively. With our system, each of your assets will have a maintenance needs and repair history, while simultaneously recording costs, revenues and time spent.

We also provide your field staff with all the information they need to do their job — where ever they are. We understand the need for a truly connected mobile workforce.

Not only that, but we also ensure your service and billing conform to warranty conditions too.

Customer and Subcontractor Vendor Portals

Your customers expect an increasingly self-serve culture, whereby they choose how and when to communicate with you.

We provide your customers with the ability to make new work requests, receive work order notifications via automated text messages, emails or phone calls and send real time location of technicians, along with photo and vehicle information. All of this enhances their experience of working with you.

We know you also want to stay connected to your service providers at all times. Our system means being able to fully track work assignments with all your trusted sub contractors.

Contract, Key Performance Indicators and SLA Management

We know your contracts and Service Level Agreements are at the heart of what you do. Our systems allow you to apply different billing rates where necessary and manage terms. Our systems will also maintain hierarchical relationships among customers and locations if needed. Most time-saving of all, is the ability to automate escalations and invoicing.

Resource Tracking and Performance Management

Our systems are capable of integrating all relevant personnel information — including qualifications, certifications and work experience to make sure you are always using the right person for the job.

We provide automated work calendars and timekeeping and can generate individual performance scorecards.

Inventory Management

The ability to track stock – wherever its location (warehouse, vehicle or depot) — makes inventory management easy. Continual updates mean your information is always accurate and you get the right parts to the right place, on time, first time.

Being able to track your stock so effectively means fewer write-offs and efficient forecasting of requirements. It also means you can take advantage of bulk ordering or just-in-time availability, giving you greater control over your budgets.

Mobile Experience

All of this means a truly mobile service. Your technicians are able to access a full service history of the job, wherever they are. Improving work consistency and first-time fix leads to greater productivity, less waste and increased customer satisfaction.

Hitachi Solutions | hitachi-solutions.co.uk

4Hitachi Solutions | hitachi-solutions.co.uk

Sounds good?Talk to us about how we can configure our systems specifically for you. The next technological revolution is here and we can make sure you are at the forefront of it.

Our track record speaks for itself. Hitachi Solutions are trusted because we deliver. You want to ensure your business is employing the best people and the best methods — Hitachi Solutions is a reliable partner, helping you through complicated change with confidence.

Asset andWarranty

Management

Schedulingand DispatchManagement

Mobile Experience

Work OrderLife Cycle

Management

InventoryManagement

Contract, Key Performance

Indicators

ResourceTracking andPerformanceManagement

Business Intelligence and Advanced Analytics

Customer and SubcontractorVendor Portals

IoT Field Service

Planned, Predictive

and Reactive Maintenance

Cloud-basedsolution

One solution, everything covered. Job done