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Assessment Task - Written

Student Name Noramon Tangkhehanam Student Number 410834174

Unit Code/s & Name/s

BSBLDR511 Develop and Use Emotional IntelligenceBSBLDR513 Communicate with Influence BSBADM502 Manage Meetings

Assessment Type Written

Assessment Name Clustered Assessments - Written Assessment Task No. AT1

Assessment Due Date As per study guide Date submitted

Assessor NameStudent Declaration: I declare that this assessment is my own work. Any ideas and comments made by other people have been acknowledged as references. I understand that if this statement is found to be false, it will be regarded as misconduct and will be subject to disciplinary action as outlined in the TAFE Queensland Student Rules. I understand that by emailing or submitting this assessment electronically, I agree to this Declaration in lieu of a written signature.

Student Signature Noramon Tangkhehanam Date 22 Jul. 19

PRIVACY DISCLAIMER: TAFE Queensland is collecting your personal information for assessment purposes. The information will only be accessed by authorised employees of TAFE Queensland. Some of this information may be given to the Australian Skills Quality Authority (ASQA) or its successor and/or TAFE Queensland for audit and/or reporting purposes. Your information will not be given to any other person or agency unless you have given us written permission or we are required by law.

Instructions to Student General Instructions:You are required to respond to and complete all the Written Assessment Tasks to meet the three units of competency BSBLDR501, BSBLDR503 and BSBADM502.

Pre-Assessment Requirements Students utilising their actual workplace are to ensure they have access to the organisational policies procedures and protocols prior to commencing the assessment.

Students utilising a simulated workplace environment ‘SIM – Superior Implements’ – are strongly advised to read and review all the associated documentation prior to starting the assessment.

BSBLDR501_BSBLDR503_BSBADM502_AT1_W_TQM_v1 Ver. 1.1 (21/12/2015) of 22

Time required for assessmentAn overview of the Assessment Task requirements and submission dates relevant to this unit are identified in the Unit Study Guide.

Students accessing the simulated workplace environment SIM – Superior Implements – are strongly advised to review the simulated organisational information provided prior to assessment.

Information / Materials provided: Simulated work environment (SIM – Superior Implements) Work-

place Documentation and Templates. Electronic links for emotional intelligence quizzes.

Materials to be supplied from the Superior Implement Company (SIM Co. Intranet) :

Meeting Plan Meeting Agenda.

Assessment Criteria: To achieve a satisfactory result for this clustered unit assessment

activity your assessor will be looking for your ability to demon-strate the following key skills/tasks/knowledge to an acceptable industry standard:

Skills to evidence the following: Identify your own emotional strengths, weaknesses, stressors,

emotional states and triggers through self-reflection and feed-back from others.

Apply conventions and procedures for formal and informal meet-ings including: Developing and distributing agendas and papers. Identifying and inviting meeting participants. Organising and confirming meeting arrangements. Running the meeting and following up. Organise, take part in and chair a meeting. Leading meetings to achieve outcomes. Record and store meeting documentation. Follow organisational policies and procedures.

Negotiate and present persuasively, Communicate clearly with business associates, client groups and

others to position the business to best effect including listening actively, understanding the information needs of others and ad-apting communication to suit the audience,


Prepare and make presentations to groups of people inclusive of: Identifying suitable forums for presentations Presenting reliable information Designing the presentation to meet the needs of the audi-

ence Answering questions.

Knowledge to demonstrate understanding of the following: Explain emotional intelligence principles and strategies. Describe the relationship between emotionally effective people

and the attainment of business objectives. Explain how to communicate with a diverse workforce which has

varying cultural expressions of emotion. Explain the use of emotional intelligence in the context of building

workplace relationships. Outline meeting terminology, structures, arrangements. Outline responsibilities of the chairperson and explain group dy-

namics in relation to managing meetings. Describe options for meetings including face-to-face, teleconfer-

encing, web-conferencing and using webcams. Identify the relevant organisational procedures and policies re-

garding meetings, chairing and minutes including identifying or-ganisational formats for minutes and agendas.

Explain the business and organisational protocols for the release of information and communicating internally or externally.

Explain the requirements to maintain confidentiality in the work-place.

Identify industry, media and government organisations, events and communication channels relevant to the organisation.

Demonstrate principles of cross-cultural communication. Explain principles of negotiation, mediation, conflict resolution

and incident de-escalation. Describe structured and inclusive meeting procedures.

Number of Attempts:You will receive up to two (2) attempts at this assessment task. Should your 1st attempt be unsatisfactory (U), your teacher will provide feedback and discuss the relevant sections / questions with you and will arrange a due date for the submission of your 2nd attempt. If your 2nd submission is unsatisfactory (U), or you fail to submit a 2nd attempt, you will receive an overall unsatisfactory result for this assessment task. Only one re-assessment attempt may be granted for each assessment task. For more information, refer to the TAFE Student Rules.


Submission details Insert your details on page 1 and sign the Student Declaration. NOTE: You must include this template with your submission.

Your assessment submission dates can be identified in the Unit Study Guide

Assessment to be submitted via TAFE Queensland Learning Management System: Connect url: https://con-nect.tafeqld.edu.au/d2l/login

Username; 10 digit student number For Password: Reset password go to https://passwordre-

set.tafeqld.edu.au/default.aspx>

Instructions for the Assessor

Conditions of Assessment Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to: relevant workplace (or simulated) documentation and resources relevant workplace venue and required technology (or simulated) case studies or, where possible, real situations interaction with others.

Note to Student An overview of all Assessment Tasks relevant to this unit is located in the Unit Study Guide.


https://passwordreset.tafeqld.edu.au/default.aspx

https://passwordreset.tafeqld.edu.au/default.aspx

https://connect.tafeqld.edu.au/d2l/login

https://connect.tafeqld.edu.au/d2l/login

Assessment Task

Part 1 (Brackets denote minimum word count response).

1. Define Emotional Intelligence in your own words (50-100).

Emotional Intelligence or EI is the ablitiy to understand emotions of yourself and others. It is not only about being nice, but also being assertive, compromised and polite in order to deal with different people from different background. The person who have EI is considered to be more successful in life because he knows and recognises what emotions does he have at the moment and can manage those feelings, as well as understand and have empathy for others.

Moreover, Emotional Intelligence plays a great role in business and it is a important qualification to have in both staff member and leaders as it can help solving conflict, also building relationship between workers to work more effectively, achiving goals together.


2. Explain Goleman's Intelligence Model (2002). Identify the 4 behaviours Goleman discusses in the emotional intelligence model and in your own words describe the competencies required to apply these.

No: Behaviour Competencies

1

Self-awareness Emotional Self-awareness :The fundamental basis of Emotionail Intelligence. Knowing what are you feeling and why are you feeling in the moment.

Accurate Self-assessment : Knowing your strengths, weaknesses and limits precisely

Self-confidence : To believe in yourself, feel good, accept and love the way you are

2

Self-management

Self-control : ability to control impulsive emotions before taking actions

Transparency : being truly honest and trustworthy Adaptability : the ability to change and manage it

effectively Achievement Drive : To set challenging goals to motive

yourself to be successful Initiative : To take advantage of opportunities in your

life without concerns

3

Social Awareness

Empathy :Understanding people’s feelings and concerns

Organisational Awareness :

Service Orientation : To put others before yourself

4

Relationship Management

Inspirational Leadership : Developing others : Influence : Conflict Management : Building Bonds : Teamwork&Collaboration :


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3. Identify your Multiple intelligence.

This task requires you to complete an online quiz’s, gather feedback, conduct personal reflection and develop an action plan.

Go to the following link and complete the self calculating Multiple Intelligences test.

Weblink

http://www.businessballs.com/freematerialsinexcel/free_multiple_intelligences_test.xls

(based on Howard Gardner's model)

● Choose MS Excel self-calculating format and complete. The self calculating test will provide a graphical response for review and the second tab in the excel sheet is where you will find additional descriptors. Save your Test responses and identify your scores below for the ‘two of the intelligence types’ that correspond to Emotional intelligence. (You will need to determine which ones, from your results these are): Type A: Type and score. Type B: Type and score.

Interpersonal 19Intrapersonal 17


http://www.businessballs.com/freematerialsinexcel/free_multiple_intelligences_test.xls

4. Evaluation of Emotional Intelligence For this task you are required to gather personal feedback on your emotional intelligence in the workplace with three (3) work colleagues or team members (for simulated environment use friends or family may substitute).

Step 1:Evaluate yourself using the Self Evaluation column.

Step 2:Record feedback from your three (3) work colleagues/team members/friends/family.

Perform step 1 and 2 by completing the Self Analysis and Feedback Response Table.

EI Competence Self-EvaluationYES or NO &

Comment

Person 1YES or NO &

Comment

Person 2YES or NO &

Comment

Person 3YES or NO &

Comment

Self-AwarenessI recognise and understand my own moods and emotions and am aware of their effect on others.

No,I tend to not be aware of my emotions that I have, which can cause misunderstanding or

Self-regulationI control my emotional impulses and display the ability to think before taking action.

No,Sometimes I act before thinking ahead which make others dissatisfy…..

Internal Motivation I express a passion for my work and team that extends beyond money and status.

Yes,For me relationship between me and others is the most important. I always try my best in work and get to know teams if I feel comfortable.

EmpathyI display an understanding of the emotions of others and consider this in my interactions and

Yes,I always think that I am the person who want to be understood,


communication. which makes me have more empathy and understanding on others.

Social Skills I interact inclusively and build workplace relationships.

Yes/No,Depending on situations. If I feel comfortable in workplace, I will not hesitate to get to know people and get along with them. Yet, sometimes I feel excluded from group, so I tend to stay quiet and don’t show much action.

Step 3: Identify areas that you need attention for consideration in developing the requirements.

Provide details on the three (3) areas that you need to develop and improve:

The EI competences that I have to develop are…1. Self-awareness : Knowing what I am feeling and why I am feeling is the fundamental

way to improve my Self-awareness.

2. Self-regulation :

3. Social skills :


5. Identifying Emotional Triggers.This assessment task requires you to identify workplace situations that are related to your emotional triggers.

a) Choose one of the items in the list, where if that need is not met it ‘triggers’ a negative emotional reaction in you.

☐ Acceptance ☐ Respect ☐ Be Liked ☐ Inclusivity

☐ Be Understood ☐ Be Needed ☐ Be Valued ☐ Autonomy

☐ Be in Control ☐ Be Right ☐ Be Treated Fairly ☐ Challenges

☐ Attention ☐ Integrity ☐ Freedom ☐ Fun

☐ Peace ☐ Balance ☐ Consistency ☐ Notoriety

☐ Order ☐ Variety ☐ Unity ☐ Achievement

☐ Safety ☐ Predictability ☐ Trust ☐ Justice

For example, if you personally had a ‘need’ to be included in the workplace activities and you felt you were not being included, it may trigger negative reactions or emotions, so therefore in the following table you would select ’inclusivity’.


b) Choose one of the items in the list where if the need is met triggers a positive emotional response in you.

☐ Acceptance ☐ Respect ☐ Be Liked ☐ Inclusivity

☐ Be Understood ☐ Be Needed ☐ Be Valued ☐ Autonomy

☐ Be in Control ☐ Be Right ☐ Be Treated Fairly ☐ Challenges

☐ Attention ☐ Integrity ☐ Freedom ☐ Fun

☐ Peace ☐ Balance ☐ Consistency ☐ Notoriety

☐ Order ☐ Variety ☐ Unity ☐ Achievement

☐ Safety ☐ Predictability ☐ Trust ☐ Justice

c) For the item above you selected in the list where if the need is met triggers a positive emotional; in your own words respond to the following;

Describe the emotion you experienced for a situation where this need was not met and how it made you ‘feel’.

What was your behaviour or reaction related to this need not being met?


What could change about the way you reacted in the situation to support your emotional Intelligence and to model effective emotional intelligence to others?

6. Explain in your own words, your understanding of Emotional Triggers (100-150).


7. Provide an explanation that demonstrates your understanding of the following.

a) Transformational Learning (50-100).

b) Critical Self Reflection (50-100).

c) Emancipatory Learning (50-100).

8. Define/Describe the outcomes of emotionally effective teams and people and the attainment of business objectives and in building workforce relationships (50-100).


9. Explain the elements of intercultural communication with a diverse workforce and the varying cultural expressions of emotion. (100-150).

10. Answer the following questions on communication.

a) Define internal communication and provide examples of three communication methods.

Internal communication is about passing information within an organization which can be both vertically or horizontally. Internal communication needs to be specific, for example, an email from CEO to staff member or telephone call from staff about sickness.

b) Define external communication and provide examples of three communication methods.

External communication is about exchanging information outside an organisation, could be from external customers, suppliers, shareholders, the council or the government.

For example, telephone call to a supplier or customer, advertising through website providing details, or selling face-to-face to customers so they can see the body language.


c) Who in an organisation would provide permission to communicate organisational internal and/or external information?

In an organisation, supervisor/manager provides permission to communicate internal information. On ther other hand, external information is commucated in an organisation by the permission from manager/supervisor, senior management or public relation officers which has more people to provide permission than in internal information because communicating outside an organisation, it has to consider about branding and Intellectual property as well.

d) Identify and provide a brief overview of the policy/procedure you would use in the actual to ensure you maintain co+nfidentiality and have permission to communicate organisational internal and/or external information?

Hint!!! Policy nameWhy does this exist? Why?

Include terms = internal/ external communication

e) Identify in bullet point (minimum 5) any relevant media, government, industry, events, and/or external stakeholders you may be required to communicate with, in the context of your actual or simulated workplace.

Business :: Customers : Social media : advertising e.g. Facebook Government : Australian Tax Officer (ATO) , council, health inspectors Investors/ Caterens/ Supplier : Trade shows/ networking :


11. Answer the following questions.

a) Outline the key terminology you would use in the preparation of meeting administration and in the meeting environment.

Meeting Venue : planning a palce where the meeting will be held which suitable for all partiesMeeting plan : the plan for running meeting e.g seating arrangement, refreshmentChairperson : boss of the meeting, responsible for everything in the meetingSecretary : the person who support and assist the chairpersonStakeholder : people who have interest in the meeting, can be in an organisation or outside an organisationMeeting agenda : meeting run sheet, organise list of an eventMeeting minutes : details which is important to be discussed within the meetingMeeting action items : an result of meeting minutes, an specific activity that attendee needs to do in the meetingVoting : democratic process which give attendee opportunity to share thought (Majority rule)Closing the meeting :

b) Discuss the responsibilities of the Chairperson in the management of a meeting. (50-100).

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c) In your own words discuss your understanding of the meeting ‘Group Dynamic’ and the chairpersons influence and responsibilities related to the dynamics of the group and the success of the meeting. (100-150).

12. Consider that you are required to chair meeting for key stakeholders to identify innovative solutions for an office ‘fit out and space issues’. Develop a meeting plan identifying what needs to be attended to and any resources or additional comments needed. You must include a justification for holding the meeting and in consideration of organisational protocols.

You must include identifying the need for the meeting and identifying/selecting attendees, justifying the value of their attendance to meet organisational outcomes for the meeting.

Note

You can upload a completed meeting plan with this assessment

Download your organisational and other documents that you will need to complete a Meeting Plan. Organisational documents will vary, however if you are using the SIM Co. simulated company you can locate and download the Meeting Plan template.


13. You are now required to develop the agenda as the chairperson for the ‘innovation’ meeting with the identified stakeholders.

You are required to Consider the WHS issues and facilitate the meeting to identify options and innovative

solutions to the office fit out and space to address WHS injuries sustained from long hours of sitting at workstations and the repetitive strain injuries reported from computer use, additionally there is a shortage of workstations for part-time and casual staff.

Consider what internal and external, business associates, client groups and stakeholders would need to be in attendance.

Consider where to hold the meeting, and how you will conduct the meeting to meet the business need. You must include web conferencing options.

You must evidence use of relevant meeting terminology and reflect an appropriate structure for your meeting.

Note

You can upload a completed agenda with this assessment

Download your organisational and other documents that you will need to complete a Meeting Agenda. Organisational documents will vary, however if you are using the SIM Co. simulated company you can locate and download the Meeting Agenda template.


14. Explain the principles of the following terms:

a) Negotiation Principles.

b) Mediation Principles.

c) Conflict Resolution Principles.


d) incident de-escalation Principles.

15. Describe your understanding of structured and inclusive meeting procedures.

Structured meeting practice – meeting plan; fixed agendaInclusive – activities involving actions ; choosing place/time to make people involved.

Don’t copy!!! Explain in your own word.

16. How must meeting documentation be recorded, stored and managed?

5 components on connect


17. Identify 2 Legislations and relevant organisational policies and procedures that relate to managing meetings in your workplace or in the simulated workplace.

4 dot points which are 1.) 2 legislations

Workplace health & safety act (2011)Anti-Discrimination act (1991)

2.) two organisational policies

Employee safety policy (workplace …)Diversity and inclusion policy (anti-dis) DON’T COPY!!!

18. Complete the following.

a) Identify in the following table: three types of meetings that can be conducted in a workplace, the delivery mode for the type of meeting, description or purpose and identify uses/example for each type of meeting in a workplace.

*For example: semi-formal is a meeting type.

Meeting Type Delivery Mode Description/Purpose Uses/Example

Executive meet-ing

C

Marketing meetingHuman resources management meeting

Common meeting

Face-to-face or Online

Staff/teacher in school meetingTeam meeting

Annual general meeting (AGM)

Face-to-face only (very formal)

Shareholder meeting


b) Identify and discuss 2 types of workplace presentations and describe when you could use the types of presentation.

2 types of workplace presentations

1.) Visual presentation = used in ‘product demonstration’ ‘marketing meetings’ e.g. promoting feature of phone

2.) Online presentation = used in ‘off-site/off-shore meeting (sales)’ ‘software demonstration’

3.) Face-to-face presentation (on-site) = used in ‘team meeting’ ‘AGM’ ‘sales transaction’4.) Demonstration

19. Explain the purpose for business and organisational policies and procedures for the release of information when communicating internally or externally.

Confidentiality ; (including competitiveness/differentiation)

Confidentiality agreement or Non-disclosure agreement

Need to be different (if you want to be competitive)


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