E-TCF trainee manual

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On-line Trainee FeedbackFeed

Trainees

Procedure to connect and use within

https://www.airbustrainingfeedback.com/

Access and fill in questionnaire

E-TCF trainee manual

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Access questionnaire

Here is the main page on https://www.airbustrainingfeedback.com

You will find the procedure to fill the questionnaire on the next pages:

Fill the information to access

to the questionnaire (from

the top to the bottom):

- The course number

- The customer code

Access to this documentation

to fill the questionnaire

Fill the course number to

display or print the PDF

questionnaire

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Fill in questionnaire

1/ On the main screen, just fill the course number and the customer code; for Airbus employees, put *AI as it is shown below:

2/ Then click on the “Enter” button or press Enter on your keyboard. You will be redirected to the questionnaire.

13 characters compose the course number:

• 3 characters for the codification center (EUR, MIA, IND, MEX, PEK…)

• 2 digits for the year

• -

• 7 digits for the GIPSI number

3 characters compose the customer code (*AI for Airbus employees, QTR, AFR, CCN….)

E-TCF trainee manual

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3/ Read the introduction and click on “Next” button:

Link to support

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4/ To access user guides: click on “Airbus user support”

To get support at any time: hover “Technical Support” button, then click on “Send a mail to the Support” button. A mail box (with the pre-written mail

addresses to get support) will open.

Link to user guides

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5/ Answer the first question: the NPS (Net Promoter Score), click on the appropriate recommendation score:

Net Promoter Score (NPS) measures the loyalty that exists between a provider and a consumer. The provider can be a company, employer or any

other entity. The provider is the entity that is asking the questions on the NPS survey. The consumer is the customer, employee, or respondent to

an NPS survey.

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6/ Answer questions by clicking on appropriate point:

Domain

Thematic

Question

Click on the appropriate

satisfaction level

Comments area appears

when you select your

satisfaction level

Go to the next question

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7/ Possibility to skip over question by clicking on “No Answer”:

8/ Finish the questionnaire with our proposals of improvements

The first question is mandatory.

All other questions are optional

(possibility to skip the question

by using “No Answer”)

Fill with your suggestions

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9/ All data is recorded when you get this page. Log out by clicking on “Submit your survey” to register your answers.

Click to register your answers