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TRANSCRIPT
Chapter 1
Introduction
Industry profile
Information technology (IT) is the acquisition, processing, storage and dissemination of vocal,
pictorial, textual and numerical information by a microelectronics-based combination of
computing and telecommunications. The term in its modern sense first appeared in a 1958 article
published in the Harvard Business Review, in which authors Leavitt and Whisler commented that
"the new technology does not yet have a single established name. We shall call it information
technology (IT)
IT is the area of managing technology and spans wide variety of areas that include but are not
limited to things such as processes, computer software, information systems, computer hardware,
programming languages, and data constructs. In short, anything that renders data, information or
perceived knowledge in any visual format whatsoever, via any multimedia distribution
mechanism, is considered part of the domain space known as Information Technology (IT). IT
provides businesses with four sets of core services to help execute the business strategy. These
four core services are broken into business process automation, providing information,
connecting with customers, and productivity tools.
IT professionals perform a variety of functions (IT Disciplines/Competencies) that ranges from
installing applications to designing complex computer networks and information databases. A
few of the duties that IT professionals perform may include data management, networking,
engineering computer hardware, database and software design, as well as management and
administration of entire systems. Information technology is starting to spread further than the
conventional personal computer and network technology, and more into integrations of other
technologies such as the use of cell phones, televisions, automobiles, and more, which is
increasing the demand for such jobs.
In the recent past, the Accreditation Board for Engineering and Technology and the Association
for Computing Machinery have collaborated to form accreditation and curriculum standards for
degrees in Information Technology as a distinct field of study as compared to Computer Science
and Information Systems today. SIGITE (Special Interest Group for IT Education) is the ACM
working group for defining these standards. The Worldwide IT services revenue totaled $763
billion in 2009.
Information technology in India
The Indian Information Technology industry accounts for a 5.19% of the country's GDP and
export earnings as of 2009, while providing employment to a significant number of its tertiary
sector workforce. More than 2.5 million people are employed in the sector either directly or
indirectly, making it one of the biggest job creators in India and a mainstay of the national
economy. In 2010-11, annual revenues from IT-BPO sector is estimated to have grown over
US$76 billion compared to China with $35.76 billion and Philippines with $8.85 billion. India's
outsourcing industry is expected to increase to US$225 billion by 2020. The most prominent IT
hub is Bangalore. The other emerging destinations are Chennai, Hyderabad, Coimbatore,
Kolkata, Kochi, Pune, Mumbai, Ahmedabad , NCR . Technically proficient immigrants from
India sought jobs in the western world from the 1950s onwards as India's education system
produced more engineers than its industry could absorb. India's growing stature in the
Information Age enabled it to form close ties with both the United States of America and the
European Union. However, the recent global financial crises has deeply impacted the Indian IT
companies as well as global companies. As a result hiring has dropped sharply and employees
are looking at different sectors like the financial service, telecommunications, and manufacturing
industries, which have been growing phenomenally over the last few years.
India's IT Services industry was born in Mumbai in 1967 with the establishment of Tata Group
in partnership with Burroughs. The first software export zone SEEPZ was set up here way back
in 1973, the old avatar of the modern day IT park. More than 80 percent of the country's software
exports happened out of SEEPZ, Mumbai in 80s.
Each year India produces roughly 500,000 engineers in the country, out of them only 25% to
30% possessed both technical competency and English language skills, although 12% of India's
population can speak in English. India developed a number of outsourcing companies
specializing in customer support via Internet or telephone connections. By 2009, India also has a
total of 37,160,000 telephone lines in use, a total of 506,040,000 mobile phone connections, a
total of 81,000,000 Internet users—comprising 7.0% of the country's population, and 7,570,000
people in the country have access to broadband Internet— making it the 12th largest country in
the world in terms of broadband Internet users. Total fixed-line and wireless subscribers reached
543.20 million as of November, 2009.
In India till 1991
The Indian Government acquired the EVS EM computers from the Soviet Union, which were
used in large companies and research laboratories. In 1968 Tata Consultancy Services—
established in SEEPZ, Mumbai by the Tata Group—were the country's largest software
producers during the 1960s. As an outcome of the various policies of Jawaharlal Nehru (office:
15 August 1947 – 27 May 1964) the economically beleaguered country was able to build a large
scientific workforce, third in numbers only to that of the United States of America and the Soviet
Union. On 18 August 1951 the minister of education Maulana Abul Kalam Azad, inaugurated
the Indian Institute of Technology at Kharagpur in West Bengal. Possibly modeled after the
Massachusetts Institute of Technology these institutions were conceived by a 22 member
committee of scholars and entrepreneurs under the chairmanship of N. R. Sarkar.
Relaxed immigration laws in the United States of America (1965) attracted a number of skilled
Indian professionals aiming for research. By 1960 as many as 10,000 Indians were estimated to
have settled in the US. By the 1980s a number of engineers from India were seeking employment
in other countries. In response, the Indian companies realigned wages to retain their experienced
staff. In the Encyclopedia of India, Kamdar (2006) reports on the role of Indian immigrants
(1980 - early 1990s) in promoting technology-driven growth:
The United States’ technological lead was driven in no small part by the brain power of brilliant
immigrants, many of whom came from India. The inestimable contributions of thousands of
highly trained Indian migrants in every area of American scientific and technological
achievement culminated with the information technology revolution most associated with
California’s Silicon Valley in the 1980s and 1990s.
The National Informatics Centre was established in March 1975. The inception of The Computer
Maintenance Company (CMC) followed in October 1976. Between 1977-1980 the country's
Information Technology companies Tata Infotech, Patni Computer Systems and Wipro had
become visible. The 'microchip revolution' of the 1980s had convinced both Indira Gandhi and
her successor Rajiv Gandhi that electronics and telecommunications were vital to India's growth
and development. MTNL underwent technological improvements. Between 1986-1987, the
Indian government embarked upon the creation of three wide-area computer networking
schemes: INDONET (intended to serve the IBM mainframes in India), NICNET (the network for
India's National Informatics Centre), and the academic research oriented Education and Research
Network (ERNET).
1991–2001
Regulated VSAT links became visible in 1985. Desai (2006) describes the steps taken to relax
regulations on linking in 1991:
In 1991 the Department of Electronics broke this impasse, creating a corporation called Software
Technology Parks of India (STPI) that, being owned by the government, could provide VSAT
communications without breaching its monopoly. STPI set up software technology parks in
different cities, each of which provided satellite links to be used by firms; the local link was a
wireless radio link. In 1993 the government began to allow individual companies their own
dedicated links, which allowed work done in India to be transmitted abroad directly. Indian firms
soon convinced their American customers that a satellite link was as reliable as a team of
programmers working in the clients’ office.
Videsh Sanchar Nigam Limited (VSNL) introduced Gateway Electronic Mail Service in 1991,
the 64 kbit/s leased line service in 1992, and commercial Internet access on a visible scale in
1992. Election results were displayed via National Informatics Centre's NICNET.
The Indian economy underwent economic reforms in 1991, leading to a new era of globalization
and international economic integration. Economic growth of over 6% annually was seen between
1993-2002. The economic reforms were driven in part by significant the internet usage in the
country. The new administration under Atal Bihari Vajpayee—which placed the development of
Information Technology among its top five priorities— formed the Indian National Task Force
on Information Technology and Software Development.
Wolcott & Goodman (2003) report on the role of the Indian National Task Force on Information
Technology and Software Development:
Within 90 days of its establishment, the Task Force produced an extensive background report on
the state of technology in India and an IT Action Plan with 108 recommendations. The Task
Force could act quickly because it built upon the experience and frustrations of state
governments, central government agencies, universities, and the software industry. Much of what
it proposed was also consistent with the thinking and recommendations of international bodies
like the World Trade Organization (WTO), International Telecommunications Union (ITU), and
World Bank. In addition, the Task Force incorporated the experiences of Singapore and other
nations, which implemented similar programs. It was less a task of invention than of sparking
action on a consensus that had already evolved within the networking community and
government.
The New Telecommunications Policy, 1999 (NTP 1999) helped further liberalize India's
telecommunications sector. The Information Technology Act 2000 created legal procedures for
electronic transactions and e-commerce.Throughout the 1990s, another wave of Indian
professionals entered the United States. The number of Indian Americans reached 1.7 million by
2000. This immigration consisted largely of highly educated technologically proficient workers.
Within the United States, Indians fared well in science, engineering, and management.
Graduates from the Indian Institutes of Technology (IIT) became known for their technical
skills. Thus GOI planned to established new Institutes specially for Information Technology to
enhance this field. In 1998 India got the first IT institute name Indian Institute of Information
Technology at Gwalior. The success of Information Technology in India not only had economic
repercussions but also had far-reaching political consequences. India's reputation both as a
source and a destination for skilled workforce helped it improve its relations with a number of
world economies. The relationship between economy and technology—valued in the western
world—facilitated the growth of an entrepreneurial class of immigrant Indians, which further
helped aid in promoting technology-driven growth.
2001–present
India is now one of the biggest IT capitals in the modern world.
The economic effect of the technologically inclined services sector in India—accounting for 40%
of the country's GDP and 30% of export earnings as of 2006, while employing only 25% of its
workforce—is summarized by Sharma (2006):
The share of IT (mainly software) in total exports increased from 1 percent in 1990 to 18 percent
in 2001. IT-enabled services such as backoffice operations, remote maintenance, accounting,
public call centers, medical transcription, insurance claims, and other bulk processing are rapidly
expanding. Indian companies such as HCL, TCS, Wipro, and Infosys may yet become household
names around the world.
Today, Bangalore is known as the Silicon Valley of India and contributes 33% of Indian IT
Exports. India's second and third largest software companies are head-quartered in Bangalore, as
are many of the global SEI-CMM Level 5 Companies.
And Mumbai too has its share of IT companies that are India's first and largest, like TCS and
well established like Reliance, Patni, LnT Infotech, i-Flex, WNS, Shine, Naukri, Jobspert etc. are
head-quartered in Mumbai. and these IT and dot com companies are ruling the roost of Mumbai's
relatively high octane industry of Information Technology.
Such is the growth in investment and outsourcing, it was revealed that Cap Gemini will soon
have more staff in India than it does in its home market of France with 21,000 personnel in India.
On 25 June 2002 India and the European Union agreed to bilateral cooperation in the field of
science and technology. A joint EU-India group of scholars was formed on 23 November 2001 to
further promote joint research and development. India holds observer status at CERN while a
joint India-EU Software Education and Development Center is due at Bangalore.
Company profile
Clockwork Business Solutions Private Limited "Clockwork" is an ISO 9001:2000 certified
company incorporated in India in November 2003.
Clockwork is a fast growing Information Technology driven business solutions provider to
global clients through onsite presence, dual-shore presence and off-shore global delivery centres.
Clockwork delivers superior business value to global clients through a combination of process
excellence, cutting edge technology skills, domain expertise, quality frameworks, service
delivery innovation, commitment to long-term client relationships and strategic alliances with
leading technology providers.
Clockwork’s client-centric focus and the objective to build value adding enduring partnerships
with the Clients have enabled our Clients scale several highs.
Our Vision
Our Vision is, "To be the preferred partner of our clients delivering information technology
driven business solutions enabling their sustainable growth".
Our Mission
Our Mission is, "To transform cutting edge technologies and business processes into business
solutions of value for our clients."
Our Values
The following core values reflect what is truly important to us as an organization and underpins
our corporate culture:
Excellence - We pursue excellence in everything we do and approach every challenge with a
determination to succeed.
Passion - We relentlessly pursue our beliefs and goals, and energize others along the way.
Innovation - We continually innovate in whatever we think, do and deliver to our clients.
Integrity - We are open, honest, fair, consistent and ethical in all our dealings.
Transparency - We believe in complete transparency in all our dealings and conduct all
business activities in a manner that is lawful and fair to our clients, employees, other
stakeholders and our communities.
Teamwork - We support each other and work together to achieve our business objectives
successfully.
Respect - We appreciate our diversity and believe that respect - for our clients, employees,
partners, and all those with whom we interact - is an essential element of all positive and
productive business relationships.
What We Do
We deliver superior business value to global clients through a combination of process excellence,
cutting edge technology skills, domain expertise, quality frameworks, service delivery
innovation, commitment to long-term client relationships and strategic alliances with leading
technology providers.
Our solutions are aimed at supporting clients sustain growth, help accelerate innovation and
maximize value from business and IT initiatives.
Clockwork provides a complete range of services around IT that enables sustainable business
growth of our clients. Clockwork’s offerings span Business Process Consulting, IT Consulting,
Packaged Application Implementation and Maintenance, Systems Integration, Application
Development & Maintenance, Independent Testing and Validation, IT Infrastructure
Management and Information Management Services.
Our infrastructure, delivery processes and the sourcing models - off-shoring, near-shoring, dual-
shoring and on-site - enable us to deliver reliable, scalable and cost-effective technology-driven
business solutions.
How We Deliver
Our domain expertise, technical skills and vast collective experience provide a strong foundation
to guide our clients during the entire lifecycle of their technology driven business or IT initiative.
As every initiative is unique, we offer choice of engagement models for our clients to realise
their goals. Irrespective of the engagement model employed, our approach will always be that of
a collaborator.
Our Programme management, Project Management, Service delivery and Service support
methodologies are based on best-in class methodologies like PMI’s PMBOK, ITIL framework
etc.
Our quality systems create strong predictive and diagnostic focus, delivering measurable
performance, faster turnaround, higher productivity and on-time deliveries.
We lay a strong emphasis on continuous knowledge acquisition, retention and augmentation.
Hence, on an ongoing basis, we at Clockwork ensure best practices are institutionalized and
leveraged to deliver value to the client.
Our Technical Competencies
Programming Languages & Environments
J2EE, JAVA, JSP, Servlets
C, C++, Win 32 API, Win Socket programming
Microsoft .NET suite skills – C#, ASP.Net, VB.Net etc.
SQL, Oracle PL/SQL, Oracle Developer Suite
PHP, CGI/PERL
XML, XSLT, SOAP, Web Services
HTML, DHTML, JavaScript, Macromedia Flash, CSS, ASP, ASPX, Active X
COM, DCOM, COM+, MDAC, MAPI, CDO, RMI
J2EE Application Servers - BEA Web Logic, IBM Web Sphere, Oracle iAS, Tomcat, iPlanet
RDBMS / Databases - Oracle, Microsoft SQL Server, IBM DB2, Sybase, Informix, MySQL,
MS Access, IBM DB2
ERPs and Industry Solutions - SAP Business One (B1) with add-on for Constructions,
Textiles, Tile Industry; SAP Business All in One (A1); SAP Business All in One Fast Start
(A1FS); IMC vertical (e.g. equipment manufacturing, consumer electronics, textile, glass etc)
solutions
EAI Tools - Magic iBolt
Server Technologies – Microsoft Server, Linux, Solaris
Virtualisation Technologies – VMWare, Hyper-V, Virtual Iron, Plate Spin
Modeling Tools - Rational Rose, Requisite Pro, ERWin, Oracle Designer
Process Methodology Rational Unified Process (RUP); Oracle Application Implementation
Methodology (AIM)
QA & Testing
Mercury – WinRunner, LoadRunner, Kintana
Rational - Robot, Performance Tester
Segue – Silk Test, Silk Performer
Strategic Partnerships
We have established several strategic partnerships with leading technology solutions providers to
provide best business solutions to our clients structured around the best technology solutions
available in the marketplace.
Some of our strategic partnerships with the leading vendors in the market:
We are an SAP Business One channel partner since early 2006 when
Business One was launched in India.
Clockwork is a an iBolt Integration Partner for India.
Clockwork is an exclusive distributor as well as implementer of ZedIT's
web integration products for SAP Business One for the regions India
and Srilanka.
Consulting services
Clockwork’s consulting services ensure that clients stay competitive, profitable and achieve
sustainable growth in the ever changing and complex market scenarios by helping them reinvent
swiftly, continuously and sustainably.
Clockwork’s depth and breadth of business process knowledge and technical know-how
provides a foundation for creating a model that is tailored specifically for our client’s
organization, and that allows it to keep pace with the latest business trends and technological
advances.
We provide consulting services in the following domains:
Business Process Consulting
Business process consulting
Clockwork’s unique Business Process Consulting approach helps organisations achieve optimal
alignment of people, processes, systems and their strategic objectives. By applying best-in-class
tools, methodologies and operating experience, Clockwork gives business managers a view into
their operations, identifying bottlenecks and designing opportunities for optimal performance of
their processes.
Clockwork’s business process consulting service enables organisations envision new business
models and streamline processes that are agile and adaptable while creating a roadmap for
migration and successfully migrate.
We render our expertise on the following areas of business process consulting:
Business process analysis and assessment
Business process mapping
Stress testing of existing processes
New business process design
Roadmap creation for migrating to new business process
Migration and establishing continuous process optimisation frameworks
IT consulting
In today’s competitive world, Information Technology’s role is undergoing a paradigm shift.
Business Technology (as IT is being referred to now a these days) is being actively employed to
enable top-line growth, reduce operating cost, increase customer focus et al to achieve much
needed sustainable competitive advantage.
We, at Clockwork, bring together key IT Consulting Services to help our clients strategically
align their IT function to business strategy and help their business achieve much needed agility
and sustainable competitive advantage. While delivering IT Consulting Services Clockwork
leverages its deep business knowledge, hands-on technology skills, latest frameworks & tools
and home-grown methodologies.
Clockwork’s IT Consulting Services include:
IT Strategy and Governance Framework development and implementation to help
organizations govern and manage priorities, people and processes and run IT
functions like a business division.
Enterprise Architecture Service to help organizations to review their existing
Enterprise Architecture (EA), define new EA and deploy new EA.
IT Process and Service Management service to help organizations achieve IT
Process Maturity and track measurable business benefits.
Information Risk Management service to help organizations minimize
organization risks by taking into account regulatory compliance requirements,
environmental risks, business models, technology capability.
System Performance Management service that identifies system performance
issues, ascertain root causes and prescribes remedial actions.
Enterprise solutions
Enterprise solutions facilitate effective business management and real time information
accessibility for internal and external users.
Clockwork delivers comprehensive, efficient, and robust Enterprise Solutions tailored to
enterprise’s needs and are aimed at collection, collation and dissemination of complex
information across enterprise and in some cases beyond enterprise. Clockwork’s Enterprise
Solutions are developed around leading global products.
Clockwork caters to complete lifecycle requirement of Enterprise Solutions - implement,
optimize, support and upgrade – and has equal focus and emphasis on each of these aspects.
Learn more about the following areas:
SAP Solutions
SAP Business All-in-One (A1/A1FS)
SAP Business One
EAI Solutions
SAP Business One IS Components
SAP Business One Web Integration Products
SAP Solutions
Clockwork offers SAP Enterprise Solutions to enterprises of every size and delivers the
following benefits:
Consolidate information across disparate systems
Tightly integrated business functions
Streamlined and optimized operations
Real-time information access
Business agility
Clockwork has a proven track record and expertise of implementing and supporting SAP
solutions in a range of industry verticals – Hi-Tech, Life Sciences, Manufacturing, Construction,
Trading, Textiles etc.
As a strategic partner of SAP and with a view to optimize business processes, Clockwork offers
business consulting and implementation services to enterprises in implementing the following
SAP Solutions:
Learn more about the following areas:
SAP Business All-in-One (A1/A1FS)
SAP Business One
SAP Business All-in-One (A1)
SAP Business All-in-One solutions best fit the needs of midsize companies looking for
comprehensive, integrated industry solutions to power their businesses end-to-end. Unlike other
business software on the market, SAP Business All-in-One offers businesses a single
configurable solution to manage everything from financials, human resources, procurement,
inventory, manufacturing, logistics, product development, and corporate services, to customer
service, sales, and marketing.
Clockwork has been helping global companies reap the business benefits of successfully
implementing SAP Business A1/A1FS solution. Our SAP Business A1/A1FS implementation
and consulting expertise includes Finance and Costing, Logistics, Manufacturing, Sales and
Distribution, Plant Maintenance, and Human Resources.
Quick Facts:
We are the first SAP Partner worldwide to win a customer for "SAP Business All-in-
One Fast Start (A1FS)", introduced by SAP in February 2008 for the Asia ‐Pacific‐Japan
(APJ) Region.
We have, in collaboration with MNC implementer, delivered 13 SAP A1 solutions for a
group company in UAE.
Our SAP Business All-in-One services cover the entire gamut – solution identification, business
process analysis, business process mapping, solution configuration, customisation/enhancement
of SAP functionality, integrating SAP with other systems, legacy data porting, post-
implementation support and upgradation.
At Clockwork every SAP implementation project is structured around Project Management
Institute’s “Project Management Body of Knowledge” framework and is implemented using the
SAP’s "ASAP" methodology.
SAP Business One
The SAP Business One application integrates all core business functions across enterprise –
including financials, sales, customer relationship management, e-commerce, inventory, and
operations. Unlike many other small business solutions on the market today, SAP Business One
is a single application, eliminating the need for separate installations and complex integration of
multiple modules. As a strategic and top rated partner of SAP, Clockwork offers business
consulting and implementation services to enterprises of every size in implementing the SAP
Business One Solution that delivers the following business benefits:
Consolidate information across disparate systems
Tightly integrated business functions
Streamlined and optimized operations
Real-time information access
Business agility
Clockwork's range of implementation services are carefully aligned with SAP Business One to
include - strategic planning, defining business requirements, configuration, testing, deployment,
upgrades, maintenance, optimization and support.
Clockwork has a proven track record and expertise of implementing and supporting SAP
solutions in a range of industry verticals viz.,
Industrial Machinery and Components
Discrete Manufacturing
Automobile
Fabrication
Forging
Casting
Machining
Stamping
Electronic Manufacturing Services
Real Estate and Construction
Trading
Professional Services
IT/Hi-Tech
Textile and Apparel Manufacturing
Life Sciences
Clockwork Extends SAP Business One Features:
While the common business processes are addressed by SAP Business One product, to cater to
the special and local process needs of select Industry/Businesses, Clockwork has developed and
deployed several Industry Solution Components seamlessly integrated with SAP Business One.
Some of Clockwork’s Industry Solution Components are:
Advance Manufacturing Solution - for discrete manufacturing – comprising of:
Several variants of Quality Control Solution - Incoming, In-process, outgoing
Routing Solution
Sub-contracting Solution
Capacity Planning and Scheduling Solution
Production Costing Solution
Drawing Master Solution
Trading Solution
Bulk Email Solution
Fixed Asset Solution
Plant Maintenance Solution
Payroll Solution
HR Management Solution
Realty and Construction Solution
Textile Solution
Granite Solution
Pre-production Costing Solution
Excise Solution
Purchase Requisition Solution
Quick Facts:
Consistently top-rated SAP Channel Partner in India.
Showcased the first customer presentation of SAP Business One at the SAP
Business One launch for South India in March 2006.
Worked with SAP Labs, India and China to validate the latest versions of SAP
Business One.
HP India conferred Clockwork the “HP Award for Outstanding Contribution to SAP
Business One for 2007”.
Clockwork is the first Partner in India to deliver a SAP Business One solution to a
Life Sciences company.
Clockwork has implemented SAP Business One in more than 39 businesses.
Clockwork is the only SAP Business One Partner in India to have a dedicated
Support Team fully trained and qualified to address any issues raised by the clients.
Clockwork Delivers Comprehensive Solutions
Clockwork’s SAP Business One solution extensibility approach doesn’t end with delivering SAP
Business integrated with “standard” Industry Solution Components. Clockwork, with its several
strategic technology and product partnerships, delivers a comprehensive solution that could
involve:
Integrating SAP Business One with legacy applications/databases using Magic
Software’s EAI tool iBolt.
Web enabling SAP Business One using zedIT’s SAP Business One Web Integration
Products.
Adding ‘Mobility’ dimension to SAP Business One:
Integration of SAP Business One with Barcode, RFID, Point-of-sale and Bio-
metric solutions.
Integration of SAP Business One with Mobile Applications - Development of
PDA/Mobile Handset applications for capturing field data and pushing the
data into and pulling the data from SAP Business One.
Clockwork extends SAP Business one by leveraging its strategic partnerships and its own IP and
certain niche in-house capabilities.
Clockwork’s Solutioning Approach
Clockwork's range of implementation services are carefully aligned with SAP Business One to
include - strategic planning, defining business requirement, configuration, testing, deployment,
upgradation, maintenance, optimization and support.
At Clockwork every SAP Business One implementation project is structured around Project
Management Institute's "Project Management Body of Knowledge" framework and is
implemented using the SAP’s "Rapid Implementation Methodology". At each phase of the SAP
Business One implementation life cycle, Clockwork’s consultants work with clients to
understand and articulate their business objectives, customise & configure the product
appropriately to ensure the solution delivers aspirational business benefits and sustainable long-
term value, of course by effectively monitoring the project progress to deliver the solution on-
time and within budget.
Our time-tested implementation methodology aims at capitalising on:
Our SAP Business One product knowledge
Our Knowledge of business processes of several industry verticals
Our extensive experience of effective client engagement and user management
Time-tested Industry Solution Components developed by us that work seamlessly
with SAP Business One
Best-of-the-breed Project Management and Service Delivery frameworks
SAP Business One Industry Solution Components
While the common business processes are addressed by SAP Business One solution, to cater to
the special and local process needs of select industry/process specific verticals, Clockwork has
developed and deployed several Industry Solutions – Textile, Construction, Granite, Excise, Sub-
contracting, Purchase Requisition, Routing, Quality Control, etc.
Textile Solution
Clockwork has developed "Textile Solution" to cater to the specific requirements of the textile
industry e.g. checking the inventory status at various levels, specific reports requirement such as
the bale specific report etc.
Construction Solution
The "Construction Solution" has been developed to cater to construction industry’s requirement
of key engineering functionalities such as Rate Analysis, Bill of Quantity, Tender Management
etc.
Granite Solution
This solution has been developed to address the special process needs of Granit vertical - the
Granite Routing Process links the sequence of production operations to be performed based on
Bill of Materials (BOM).
It consists of a batch add-on, Production Order add-on and a Routing add-on.
Excise Solution
The "Excise Solution" component has been developed by Clockwork keeping in mind the
standard forms as well as the periodic revisions in the regulatory norms.
Sub-contracting Solution
Clockwork has developed the "Sub-contracting Solution" to enable material tracking as well as
tracking of sub contractor costing to appropriately reflect in the product costing.
Purchase Requisition Solution
Clockwork has developed "Purchase Requisition solution" for effective management of purchase
process in an enterprise.
Routing Solution
Clockwork has developed the "Routing solution" for manufacturing industries to enable WIP
tracking.
Quality Control Solution
This quality solution has been developed to ensure tight integration with customer’s quality
process and for tracking rejected & rework items as these affect the overall costing.
Enterprise Application Integration Solutions
EAI Solutions are aimed at creating an integrated business environment with automated
processes that consolidate the disparate data and systems, quickly and simply. Through
integration, the business can optimize and extract the maximum benefits from valuable, but
previously dispersed business information.
Clockwork offers Enterprise Application Integration services in the following areas:
Inter-Enterprise Application Integration
Intra-Enterprise Application Integration
Legacy Application Integration
Clockwork’s EAI Solutions are developed and implemented around Magic Software’s iBOLT
integration suite which easily integrates the various applications running on diverse databases,
operating systems, and platforms. Additionally, our integration expertise emanates from in-depth
knowledge of legacy applications, ERP, SCM, CRM, Middleware products and other open
system tools. Of course, we always rely on the technical strength of our strategic partners like
SAP, Magic Software etc.
SAP Business One Web Integration Products
Whether you are looking to setup an online store or enable access to your SAP Business One to
your sales force on the move or looking to integrate your existing web-application with SAP
Business One or you want to keep in touch with your customers through a customised web
portal, we have a solution! We are an exclusive national distributor of zedIT's Web Integration
Products for SAP Business One (http://www.zedsuite.com) for India and Srilanka as well as
exclusive implementers. To help our clients reap the benefits of implementing SAP Business
One and exposing it to web for seamless transactions,we deliver the following solutions:
E-Commerce Solution
It helps you to quickly and easily create an online store where customers can easily view and
purchase your products on the Web. Integrated seamlessly with SAP Business One, zed E-
Commerce will help you grow your business, lower overhead costs, and enhance customer
satisfaction.
Transform your static Web site into a dynamic selling solution that is fully integrated with SAP
Business One's back-end inventory management and order fulfilment processes!
WebCRM Solution
Industry Solutions
We recognize that every industry we serve has a unique set of challenges and needs. In
association with our strategic product partners we deliver industry specific solutions that help our
clients address their specific challenges, optimize asset utilisation, enhance productivity, reduce
costs, accelerate innovation and ultimately realize maximum value.
Find out more about our Industry Solutions:
Healthcare Solutions
Hospitality Solutions
Sugar Industry Solutions
Distillery Solutions
Healthcare Solutions
Our healthcare solutions are aimed at providing real-time patient information, automate billing,
address compliance reporting, minimizing medical errors etc. Our solutions address the needs of
all or select segments of the healthcare services vertical as depicted below:
We deliver the following Healthcare Solutions in association with our strategic product partner:
Hospital Information System (HIS)
Practice Management System (PMS)
Laboratory Information System (LIS)
Radiology Information System (RIS)
Pharmacy & Stores Information System (PIS)
Blood Bank Information System (BIS)
Electronic Record Management System (EMRS)
Hospitality Solutions
Expenses, unforeseen fluctuations in occupancy, business process complexity, increasing
competition are some of the major challenges hotels and the hospitality sector at large is
confronted with. Our Hospitality Solutions are total enterprise solutions for the hospitality
industry focusing on hotel, resort and convention markets and are aimed to help our clients
increase their revenue, improve productivity, centralize processes and reduce costs.
Our Hospitality Solutions include:
Integrated Hotel Management System
Central Reservations Management System
F&B Management System
Restaurant Management System
Banquets Management System
Sugar Industry Solutions
Sugar Industry faces many specific challenges in addition to conventional challenges owing to
seasonality of production, agrarian linkages, participation of large number of temporary works
etc. Our Sugar Industry Solutions cover all of the major processes ranging from Financial
Accounting and Budgetary Control to Inventory Management to Cane Process Management to
Chemical Lab Management.
Our Sugar Industry Solutions include:
SAP based integrated ERP System for Sugar Industry
Cane Yard Management System
Cane Accounting System
Sugar and by-Products Sales Management System
GPS based Vehicle Tracking System
Time Office and Payroll System
Distillery Solutions
Our Distillery Management Solution is aimed at automating the primary distillation processes
and support data capture and reporting pertinent to several segments of primary distillation
processes: input (Molasses consumption tracking) - distillation process (Process parameter
monitoring) - output.
IT Services
We are committed to helping our clients accelerate business growth through technology. In every
engagement, we use a set of proven methodologies that guide our work and we strive to balance
leading-edge technology with cost-effective, reliable, secure, and adaptive IT solutions that meet
or exceed our clients needs.
We know that there is no one solution that will suit every organisation. That is why, regardless of
business size, or industry sector, we work with our clients to understand their challenges to
define and implement service-orientated solutions to meet their specific needs, of course by
keeping in view the big-picture.
Be it providing consultancy, developing a mission critical application, building a robust network
or managing an end-to-end fully outsourced IT solution, we deliver with an unrivalled
commitment to client satisfaction.
Learn more about our following IT Services:
Application Development and Maintenance Services
Mobile Services
Independent Validation Services
Information Management Services
Application Development and Maintenance Services
Our Application Development and Maintenance (ADM) services are aimed at helping our clients
address the challenges of driving innovation, delivering continuous improvement and reducing
costs.
We conceive, design and build applications that are suitable to our clients’ specific business
needs. We deliver superior quality, reliable, modular, flexible, secure and easy to deploy and
easy to maintain applications.
We maintain applications to ensure our clients get the best out of their existing applications
without hindering their business needs or aspirations.
Our delivery methodologies are based on industry standard process & quality frameworks, tools,
structured knowledge and ensure highest quality, maximum reusability, optimum performance,
high availability of the applications ultimately delivering the time-to-market and cost benefits to
our clients.
We offer best-in-class shared and dedicated application development and maintenance services
and include
Solution Architecture and Design Services
Technical Design Services
Offshore Product Development Services
Custom Application Development Services
Application Enhancement Services
Application Migration Services
Application Maintenance Outsourcing Services
Mobile Services
Our Mobile Solutions are designed to keep our client's remote sales force, employees working
from home, service personnel at customer sites or executives on the move effective and agile.
We deliver complete mobile/wireless solutions to carryout transactions in the field/on the move
through mobile devices (ordinary mobile hand-sets, advanced PDAs, Blackberry, RFID Reader,
Barcode Reader, GPS with GSM/GPRS devices et al) and synchronize such transactions with
virtually any back-end application, system or database.
We provide mobile solutions tailored to our client's business needs and technical requirements.
Our core strength is in delivering mobile solutions that are user-friendly, secure and manageable
and our team is extensively experienced in developing and deploying very small to large-scale
mobile applications across industry verticals and across technology platforms - iPhone,
BlackBerry, Windows Mobile, J2ME, Android etc.
Some of our mobile solution capabilities are:
1. Solutions for mobile hand-held devices (Symbian,iPhone, BlackBerry, Windows Mobile
devices, J2ME devices, Android devices)
2. Point-of-Sale solutions
3. Point-of-Service solutions
4. Adding mobility dimension to Saleforce Automation, HRM, CRM and ERP
Applications.
Most of our solutions,
1. Work on most commonly available hand-sets;
2. Facilitate as much as possible structured data capture - user convenience, enhanced
reporting, short transaction time etc;
3. Rely on most commonly available medium - GSM/GPRS, CDMA or equivalent;
"Our solutions are sure to be used by not-so tech-savvy user in the most remote location."
Independent Validation Services
Zero-defect systems are critical for running successful business operations. Our team of
functional and technical experts offers a range of Independent Validation Services that assures
enhanced time-to-market, high-quality, reliable and cost-effective systems by carrying out testing
throughout their lifecycle – from business case to production.
Our team works independently or as a seamless extension to our clients’ team to deliver efficient
and cost-effective testing solutions. Our industry standard framework & methodology, mature
processes, relevant tools ensure the business impacts of usage and changes to the systems remain
predictable.
Our range of Independent Validation Services include:
Business Acceptance Testing Services – To assess changes to the IT environment
match the business needs.
Managed Testing Services – End-to-end testing service to manage and run all
aspects of the testing programme from project planning, test execution and fault
management.
Functional Testing - User Acceptance Testing, Usability Testing, Regression
Testing, System Testing
Non-functional Testing – Performance Testing, Load Testing, Stress Testing,
Security Testing
Domain Specific Testing Services – Helping develop a model for optimization of a
particular domain solution e.g. SAP in a manufacturing vertical.
Information Management Services
In today’s dynamic and competitive market environment, to compete and grow sustainably,
organisations have to rely not only on the current accurate facts that are accessible
instantaneously but also on the ability of the organisations to precisely predict and envision
futuristic scenarios. To help our clients in this endeavour, we enable our clients establish a
reliable and effective business decision making framework by extracting data from voluminous
and disparate sources.
With our range of Information Management solutions spanning the entire information lifecycle
of consolidation-storage-presentation, we deliver the following business benefits to our clients:
Measure, Baseline and benchmark the business performance
Monitor and control business performance on a real-time basis
Discover knowledge and accurately predict certain outcomes
Achieve business agility
Enhance decision making speed
Effectively manage several risks - business, compliance, environment etc
Our Information Management Services team is well-equipped with the necessary training, skill,
experience and tools and is supported by leading technology partnerships to realize maximum
value from available enterprise information.
Our range of Information Management Services include:
Data warehousing (DW) and Business Intelligence (BI) Services
Readiness assessment
BI and DW architecture development
Tool standardization
Data consolidation
Data cleansing & profiling
Information delivery and Management reporting
Enterprise Content Management
Digital Assets Management
Records Management
Web Content Management
IT Infrastructure Services
In today’s technology driven business world, IT Infrastructure plays an all-pervasive role
especially in aiding organisation achieve sustainable competitive advantage, enhance
profitability and ultimately achieve growth. Besides making sure IT infrastructure meets these
expectations, organisations are saddled with the challenges of making sure the IT Infrastructure
supports:
Ever growing regulatory compliance requirement
Rapid business changes
New technology adoption
Clockwork's IT Infrastructure Services are aimed at ensuring IT Infrastructure’s adequacy, high
availability, robustness and responsiveness to business change as well as to technological
changes, besides making sure the IT Infrastructure delivers on its core objectives.
As part of our IT Infrastructure Services, we assume the responsibility of operating all or part of
our clients’ IT Infrastructure.
Backed by excellent technical skills, Industry standard service delivery and support frameworks,
tools, excellent infrastructure and several years of experience we deliver the following IT
Infrastructure Services:
SAP Basis Administration Services
Application Management Services
Database services
Remote Infrastructure management Services
IT Service Desk
SAP Basis Administration Services
We offer SAP Basis administration services for enterprises. Our SAP Basis administration
services include:
User/Password Administration - User Creation, User Lock/Unlock and Password
Resets.
Security Administration - Design/Create Roles, Profiles and Authorizations with
respect to the required Functional Modules.
Transport Management - Transport Management System (TMS) Configuration,
Handling transports across landscape and Troubleshooting Transport Errors.
SAP Basis Administration - Monitoring SAP environment, Lock Entries, Update
Errors, Database Buffers, Background Jobs, Batch Input Sessions, System Logs,
ABAP dumps, SAP Buffers and Backups.
Performance Tuning - Workload Analysis, Transaction Analysis, User Statistics
Analysis, Memory Analysis and Tuning System Performance.
Backup and Recovery - Devising Backup Strategy, Scheduling Online/Offline
Backups, Trouble shooting Backup Failures and Restoring Database in case of
System Crash.
Interface Management - Defining Output Devices, Print and Spool queue
Monitoring, Print System Management and Fax/Mail Server Management.
OSS Notes/SPAM/SAINT - Applying SAP Notes with respect to functional
requirement, Applying Support Packages and Add-ons using SPAM and SAINT.
Application Management Services
Our Application Management Services are aimed at delivering enhanced application availability
and performance and assume complete responsibility for all the applications being used to run
the business smoothly by our clients.
We provide support services for applications like custom built applications, ERP, CRM, SCM;
middleware platforms; key services like database services, email services; and other enabling
technologies.
Our wide ranging Application Management Services include:
Application Monitoring
Performance Tuning
Break-Fix support
Application Support – Incident management
Functional/User query support
User profile management support
L1, L2, L3 technical support
Change Management
Release Management
Problem Management
Disaster Recovery and Business Continuity Support
Database Administration and Support
Database Services
Our Database Services help our clients minimize complexity, enhance data access speed and
avoid data losses. Our team fulfills the role of the Systems Database Administrator and assists
organisations in strategic planning, architecting complex database systems, installing database
applications & configuring relevant parameters, setting up both clustering and replication, and
database backups.
On an ongoing basis, we also assume responsibility for database health monitoring and effecting
failover for both clusters and replicas. Our database specialists work in partnership with either
in-house technical resources or our Solutions Partners, for tablespace maintenance, warehousing,
and optimization.
Our range of Database Services include:
Database Consulting
Application DBA Services – DB design, DB installation, Query optimization
Production DBA Services – Round-the-clock production support, DB security &
audit, DB deployment, Performance tuning, DB backup and recovery etc
Database Migration and Upgradation Services – Database version upgrades,
Database consolidation, Legacy data conversion, Cross-platform migration, Cross-
database migration etc
Remote Infrastructure Management Services
Our Remote Infrastructure Management (RIM) Services provide a flexible and affordable suite
of services to help our clients manage their IT Infrastructure more efficiently and cost-
effectively. We provide effective end-to-end management and support of IT Infrastructure and
assets irrespective of their location by pro-active and predictive monitoring.
Our Remote Infrastructure Management (RIM) services are aimed at aligning IT with business
objectives and deliver the following benefits:
Enhanced IT service availability
Enhanced productivity
Enhanced user experience
Continuous process improvement
Lower risk of IT failure
Reduced cost of IT operations
As part of our RIM services, we can take over end-to-end management of entire IT infrastructure
– including assets and support – from the desktop to the data centre. We support any IT function
that can be run off-site.
IT Service Desk
IT Service Desk is the heart of effective IT Service Management and plays a critical role in
resolving service management issues quickly, efficiently and consistently. We understand that
every minute of IT downtime impacts business productivity and user perception.
Using ITIL methodology and established best practices our IT Service Desk works to prevent
incidents before they happen and help our clients move beyond reactive incident management
into request, problem, configuration and change management that drive higher levels of IT
performance. Our ITIL compliant set of tools extensively support service desk operations,
knowledge management, data analytics and dashboard reporting, remote support capabilities, and
a CMDB.
Our Service Desk delivers the following benefits:
Round the clock help desk availability
Single-point-of-contact accountability for all the incidents
Enhanced service availability
Problem avoidance and continuous process improvement
Pro-active IT Service Management
Enhanced user experience
Our Leadership Team
Clockwork is led by proven global business leaders. Collectively, our leadership team possesses
over 60 years of experience in several functions like Accounts, Finance, IT, etc in several
industry verticals and have worked in geographies like UK, UAE, India etc. Our leadership team
members have previously held senior management roles in blue-chip corporations and large
organisations Some of our Directors are graduates of London Business School.
Clockwork’s Board-of-Directors that provides strategic leadership consists of:
•Mr.Devindra Mankare
•Mr Murli Bhamidipati
• Mr. Hariharan P.I
Mr.DevindraMankare
Devindra is a seasoned IT professional with over 18 years’ cross-functional experience.
Devindra has donned varied leadership roles in technology function and was responsible for
delivering technology services to diverse users – from combatants in armed forces through
aborigines in sub-Saharan Africa and Latin America. One of his assignments also included
delivering cutting-edge technology driven solutions to support environmental sustainability and
social sustainability initiatives.
In his most recent senior level assignments with UK based IT organisations he has led business
development and service delivery effort. Prior to this, while being with Firstsource Solutions Ltd
(erstwhile ICICI OneSource Ltd) he has led software services, Enterprise Data Systems and
Central Service Desk groups and serviced some of the Fortune 500, FTSE 100 and large
domestic clients.
Devindra is an Engineer by background and has graduated from London Business School with
M.Sc. (Sloan Fellowship) in General Management. He also holds professional certifications like
Project Management Professional (PMP) of Project Management Institute, USA; CIISA and
other IT Service Management certifications.
Mr. Murli Bhamidipati
Murli is an experienced professional with over 15 years in the finance and private equity
industry. Murli has worked for blue chip corporations like Goldman Sachs, GE Capital and
Deutsche Bank and has been involved in financings valued at over $3bn across the globe.
Murli has worked in several countries in Europe and is very well connected not only within the
financing sector but also the industrial, aviation and energy sectors. Murli was educated in India,
Germany and the United Kingdom and speaks English and German fluently in addition to several
Indian languages. Murli graduated from the London Business School with an M. Sc. (Sloan
Fellowship) in General Management.
Mr. Hariharan P.I
Hariharan is a Chartered Accountant with over three decades of rich experience including 20
years of work experience in the Middle East, at senior levels.
Hariharan has held senior executive positions in finance and corporate management domains as
Group Financial Controller, Director as well as Chief Executive Officer.
Our Achievements
We have worked with SAP Labs, India and China to validate the latest versions of SAP
Business One 2005B and 2007B.
Showcased the first customer presentation of SAP Business One at the SAP Business
One launch for South India in March 2006.
We were the first Partner in India to deliver a SAP Business One solution to a biotech
(Life Sciences) company.
HP India conferred Clockwork the “HP Award for Outstanding Contribution to SAP
Business One for 2007”.
We are the first SAP Partner worldwide to win a customer for "SAP Business All-in-
One Fast Start (A1FS)", introduced by SAP in February 2008 for the Asia ‐Pacific‐Japan
(APJ) Region.
Chapter 2
Business Benefits of SAP Business Solutions
There has never been a better time to realize the benefits of SAP Business One. With a best-in-
class solution at the right price for your growing business, it has the power to help you boost
productivity, cut costs, seize opportunities, and anticipate challenges as never before.
Increase Revenue
Fast and easy access to real-time information from anywhere in the application helps you
identify new sales opportunities, bring new products to market quickly, and provide business
building levels of customer support and service.
Reduce Costs
Say goodbye to costly upgrades and repetitive customizations associated with efforts to maintain
software compatibility.
Run on One Solution
SAP Business One includes the following integral components: accounting, customer
relationship management, sales, manufacturing, purchasing, banking, and inventory. Fully
integrated solutions from SAP’s independent software vendor partners complement existing SAP
Business One functionality and further address your specific business needs.
Improve Customer Relationships
Customer relationship management arms your team with relevant company-wide data for
stronger sales and support.
Future-Proof Your IT Investment
Why put up with solutions you’ll outgrow? Eradicate slow software performance, outdated
information, limits on data storage, and restrictions on the number of simultaneous users and
locations.
Gain Clearer Insight Instantly
For unprecedented day-to-day control, use dashboards to deliver up-to-the-minute snapshots of
key performance indicators.
Be Alert to Critical Information
SAP Business One features powerful alert functionality that is easy to establish.
Improve Efficiency
One centralized data repository dramatically boosts efficiency and provides the right information
to the right people to eliminate redundant data entry.
Access Local Support
A worldwide network of qualified business partners provides unsurpassed local support.
Get Up and Running Quickly
Take advantage of preconfigured settings that support best business practices and enable easy
implementation so you can get up and running quickly.
Support Multicurrency Transactions
Conduct business transactions and report in multiple currencies.
Speak the Language of Your Customer
With the support of more than 25 languages and more than 40 countries, you can communicate
with customers and vendors worldwide.
Integrate SAP Business One with Microsoft Office
SAP Business One is fully integrated with the Microsoft Office suite of products. This enables
seamless communication within your organization and includes functionality such as sharing
contacts, appointments, and tasks.
Integrate SAP Business One with mySAP™
Business Suite
SAP Business One features an open architecture that seamlessly integrates with the mySAP™
Business Suite family of business applications and with more than 300 applications from
independent software vendors.
SAP Business One provides administrative functions that allow you to customize and back up
data, define currency exchange rates, configure permissions and alerts, and access information
from non-SAP software. In addition, SAP Business One offers functionality in the following
areas to help streamline and facilitate your core business processes.
Finance
Handle financial transactions including general ledger, account set up and maintenance, journal
entries, foreign currency adjustments, and budgets.
Banking
Manage cash receipts, check writing, deposits, and bank reconciliation.
Sales
Create quotes, enter customer orders, set up deliveries, update inventory balances, and manage
all invoices and accounts receivables.
Purchasing
Manage and maintain supplier-related activities such as issuing purchase orders, updating
inventory numbers, calculating the value of imported items, and handling returns and credits.
CRM
Manage and maintain all customer and reseller data including profiles, contact summaries,
account balances, and sales pipeline analyses.
Inventory Control
Manage inventory levels, items, price lists, special pricing agreements, transfers between
warehouses, and inventory transactions.
Materials Requirements Planning
Schedule and manage items for creation or purchase using a varied set of criteria – offering a
simple yet powerful planning function for production planners or buyers.
Reporting
Create powerful reports for nearly every aspect of your business including customer calls, vendor
debt, sales, cash flow, customer contact summaries, accounting, warehouse inventory, financial
statements, pricing, customer activity, and more (via reports or define-it-yourself queries).
Service Management
Optimize the potential of your service departments by providing support for service operations,
service contract management, service planning, tracking of customer interaction activities, and
customer support.
Employee Management
Provide managers with functionality that includes employee details, contact information, and
absence reports.
Complementary and Vertical Functionality
Meet industry-specific needs with solutions developed by industry-leading independent software
vendors to provide complementary and vertical functionality. Many SAP partners provide
microvertical solutions that are available for industries such as manufacturing, retail, wholesale
distribution, and services. Complementary functionality is offered in areas such as advanced
reporting, mobile device access, and cash-flow management.
Software Development Kit
Easily connect external applications to SAP Business One or add custom functionality through
SAP Business One Software Development Kit (SAP Business One SDK). “SAP really provide a
truly integrated solution . . . CRM was part of the core product.
Financial functions.
• Chart of accounts
• Account segments
• Journal entries
• Journal vouchers
• Recurrent transactions
• Exchange rates in
multiple currencies
• Financial reports
• Budget cost centers
• Checks
• Sales tax calculations
• Multiple financial
periods
• Deposits
• Credits
• Receipts
• Deferred payments
Accounting and Financials
Financial Accounting - Handle all your financial transactions, including general ledger, journal
entries, budgeting, and account setup and maintenance in one system, with comprehensive tools
and reports.
Budgeting - Manage budget creation, allocation, and distribution. Provide budget tracking,
reporting, and alerts that notify the responsible users whenever a transaction exceeds a monthly or
annual budget limit.
Banking - Track all banking processes such as cash receipts, check writing, deposits, advance
payments, credit card payments, and account reconciliation
Financial Reporting - Provide easy-to-use financial reports, including balance sheets, profit and
loss statements, cash flow analysis, transaction reports, multiperiod comparisons, and budget
reports
PURCHASING
You can manage and maintain supplier-related activities using the following functions of SAP
Business One.
SAP Business One Purchasing Features
Purchase Order
When you order materials or services from suppliers, you can create purchase orders and print,
mail, fax, or e-mail them directly to the supplier. A purchase order updates the available quantity
of the ordered items and informs the warehouse manager of the expected delivery date. In
addition, you can split a single purchase order into multiple parts when, for example, items need
to be shipped to multiple warehouses.
Goods Receipt Purchase Order
Decide whether you would like to receive deliveries at one warehouse or multiple warehouses.
Goods receipts may be linked to a purchase order, which means that the purchase order quantity
can change if the quantity received does not match the original order amount.
A/P Invoice
Process payments to suppliers by acting on journal entries the software automatically generates
when you process supplier invoices.
A/P Credit Memo
Issue a credit memo to any supplier for returned merchandise. You can easily draw the data
required for that credit memo from the original invoice.
Landed Costs
Calculate the purchase price of merchandise by allocating the various landed cost elements (such
as freight, insurance, and customs duties) to the FOB cost of each item. The actual warehouse
value of merchandise is updated automatically.
Document Drafts and Printing
Edit and manage of all purchasing documents that have been saved as drafts and print all such
documents (including drafts) by period, document number, or document type.
Sales
SAP Business One offers flexible business document development, including quotations. Not
only are different line types supported, allowing you to create subtotals of previous lines, but you
can also insert free-form text anywhere within the body of the document, as well as display
recommended alternative items. You can store and reuse standard comments and define header
and footer text for each document. Additionally, you can calculate gross profit for each
quotation, easily review the sales price history, and once you create a quotation, you can quickly
and seamlessly export it to Microsoft Word.
SAP Business One Sales Features
Order
Simplify sales order entry by accessing item availability information across multiple warehouses.
When a shortage arises, choose to order from a list of alternative items or allow the item quantity
to be partially delivered. Orders can support different delivery dates and ship-to addresses for
each line item, and you can automatically create purchase orders from a sales order and drop ship
the PO to the customer’s site.
Delivery
Generate packaging documentation for all goods shipped to a customer. The built-in packaging
function facilitates the “virtual input” of items into different parcels when a delivery is created.
You can store the delivery tracking number and access the shipping status within the delivery
note with the click of a mouse. The software automatically updates warehouse quantities when
you make a delivery.
A/R Invoice
Automatically create a corresponding journal entry with each invoice. As a result, you can create
an automatic receipt if the customer chooses to pay only part of the invoice.
A/R Invoice and Payment
Create an invoice and receipt in one step by using information from the same document.
A/R Credit Memo
Easily import data from the original invoice when creating a credit memo for returned
merchandise.
Document Printing
Select period, document number, or document type to print sales and purchasing records.
Document Drafts
Print, edit, and manage all documents that have been saved as drafts.
Document Generation Wizard
Group all existing sales documents in a single invoice for any given customer. You can create a
variety of orders and delivery notes over the course of the month and create summarized invoices
for each customer at the end of the month.
Collection Wizard
Manage multiple collection letters per customer and maintain a collection history for each
customer. Execute the wizard at regular intervals, such as monthly or weekly, to check for all
outstanding customer invoices, and send a series of collection letters at different levels at
predefined intervals. In addition, you can specify the method of calculating interest and
collection fees.
E-Commerce
Sell and market your products and services online with seamless integration into SAP Business
One. Leverage a highly scalable Web store with customizable themes and shopping carts,
support for multiple stores (business to consumer and business to business), powerful catalog and
integrated inventory management, customer acquisition and customer self-service functionality,
strong analytics including dashboards and a customizable report builder, and support for
business-to-business and business-to-consumer activities.
CUSTOMER RELATIONSHIP MANAGEMENT
SAP Business One delivers comprehensive, integrated sales and service functionality, ensuring
total control of customer acquisition, retention, and profitability for the business. Tightly
integrated features across marketing, sales, and service provide end-to-end visibility
throughout the entire customer life cycle.
CRM Sales
Record every sales opportunity throughout a customer’s life cycle, from lead identification,
through discovery, qualification, proposal, closing, and after-sale service and support.
Additionally, you can enter details of the opportunity, including the source, potential deal size,
closing date, competitors, and activities.
CRM Features
Sales (accounts receivable): Create price quotes, record customer orders, set up
deliveries, update inventory balances, and manage all invoices and accounts receivables.
Purchasing (accounts payable): Manage and maintain supplier transactions, such as
issuing purchase orders, updating inventory quantities, calculating the landed cost value
of imported items, and handling returns and credits.
Business partner master record: Manage all information about customers, resellers, and
suppliers, including e-mail addresses, profiles, sales reports, activities with business
partners, and account balances. Use the calendar to keep track of your activities and
perform keyword searches to find specific items in the calendar.
Reporting: Analyze opportunities by lead source, territory, industry, customer, and item.
The reports show forecasts and anticipated revenue by a variety of date ranges, such as
month and quarter. You can view distribution of leads by source over time to identify the
most profitable lead generation activities.
Campaign and prospect management: Import thousands of prospects from Excel files or
other standard file formats, such as comma-separated value files; manage activities and
follow up on activities. Add prospects to e-mail campaign lists, contact lists, and
newsletters. Target prospects or business partners with e-mail campaigns and cold-call
campaigns. Create the campaign, implement the campaign, and track results.
Web-based access: Use the power of the Internet to enable your distributed sales team
and service team to be connected and focused with Web-based access to SAP Business
One management.
INVENTORY CONTROL
Manage item master information, serial numbers, and price lists, as well as define alternative
items, perform inventory increase or decrease adjustments, execute cycle counts, and generate
pick lists for open sales orders.
SAP Business One Inventory Control Features
Item Master Data
Define production (make) items, purchase (buy)items, or noninventory items such as labor or
travel. Maintain default information such as purchasing supplier, purchasing and selling unit of
measure, and tax status for an item. You can maintain inventoried items in multiple warehouses
with differing associated costs depending on location. SAP Business One supports a number of
inventory valuation methods. The software currently supports standard cost, weighted moving
average, and FIFO methods. Maintain planning data within an item’s master data. You can
define a procurement method (such as make or buy) as well as the order intervals in which to
purchase an item (such as monthly, weekly, or daily). In addition, you can define the lot sizes in
which to purchase items, the minimum order quantity, andaverage lead time. You can then use
this information in conjunction with the MRP functionality.
Serial Numbers
Automatically or manually generate serial numbers using templates.
Lots
Assign lots to products and classify them by shelf life or any other freely definable attribute. You
can then define the lots for these products in sales orders, delivery notes, and inventory
movements.
Substitute Items
Create a list of alternative items when a customer’s selection is not available, ranking substitute
items based on similarity of item, price, or quantity.
Business Partner Catalog Number
Maintain a cross-referenced table of customer and supplier part numbers to inventory part
numbers. You can use customer part numbers on purchasing documents in lieu of inventory part
numbers.
Reports
We can create reports and initiate corrective actions immediately. The reporting function
includes accounting reports, inventory reports, financial reports, and reports to aid in decision
making.Not only can you export any report to Microsoft Excel following report generation, but
data extraction is also effortless thanks to simple data navigation. You can execute internal and
external reconciliation with exception reporting, which is useful when closing the books and
preparing reports.
SAP Business One Reporting Features
SAP Business One is the only application that uses Drag&Relate to provide you with end-to-end
visibility of your business operations. This feature is also useful in helping you instantly
understand key relationships and transactions within the business. A query generator features
user-intuitive functionality for creating database inquiries and defining reports. You can use the
data from any field to create a report at either the detailed or summary level. Once a query is
defined, you can save it in the query library for future use. If needed, you can use a report editor
to refine and change any existing queries. The query wizard is similar to the query generator, but
in this case you are guided step by step through the process of generating queries. This tool is
helpful if you want to build queries but are unfamiliar with SQL syntax.
Predefined Reports
SAP Business One provides a large number of predefined reports for each functional area. You
can generate reports for a specific functional area in your business and customize the output to
suit your needs. You can also print, e-mail, or export any report to Microsoft Excel.
Accounting
Aging reports
Company reports
Comparative reports
Budget reports
Sales Opportunities
Opportunities
Stage analysis
Opportunities pipeline
Opportunity forecast and forecast over time
Won and lost opportunities
My open and closed opportunities
Lead distribution over time
Sales and Purchasing
Open items list
Sales analysis
Purchase analysis
Business Partners
Activities overview
Inactive customers
Collection history
Production
Open work order
Bill of materials
Service
Service calls
Service calls by queue
Response time by assignee
Average closure time
Service contracts
Customer equipment report
Service monitor
My service calls
My open service calls
My overdue service calls
Inventory
Item list
Last prices
Inactive items
Inventory posting list by item
Inventory status
Inventory in warehouse
Inventory valuation
Serial number transaction
Batch (lot) number transaction
Chapter 3
Internship Daily report
15 April On my 1st day of internship I was introduced to Mr. Vinod Bansal by my father. Mr.
Vinod Bansal is a Finance manager in SAP INDIA. He took me in Clockwork business
solutions where I met Mr. Devindra Mankare. He took my personal interview and
introduced me to other interns.
16 April Saturday
17 April Sunday
18 April Mr. Devindra Mankare explained me about the company and gave a brief overview of
what a ERP software is.
19 April Mr. Devindra Mankara called me personally and explained me about SAP. He told me
that there are two products of SAP – ‘SAP B1’ and ‘SAP All in One’. He also
mentioned that my internship will be restricted to SAP B1.
20 April I was provided with various brochures which contained details about the software
which helps a business a lot. They had asked me to go through it and that was my work
for the day. This was done to understand about the products and services manufactured
by the company.
21 April On Thursday they asked me to study their website and understand various functions
performed by software in business.
22 April I was introduced to Mr. Rajesh Kumar who would be in charge of my internship
program from Monday onwards. As Mr. Rajesh was busy today I was asked to sit with
other interns and to know about training program of clockwork.
23 April Saturday
24 April Sunday
25 April I was shifted to Clockwork SAP Training Academy where they teach the buyers of
‘SAP B1’ how to use the software. I was also explained the reason of training given to
a buyer.
26 April These 2 days I was asked to collect information about the working of software and how
it helps in business. In short, I learnt that it helps a business to keep a record of
inventory, production, expenses, finance, production method, stock and quality of
finished goods in a single database.
27 April
28 April I looked into the charts of accounts of a company. Here I checked the assets of it and
learnt how to create, delete and edit asset’s accounts. At the same time I also learnt
how to check details of a particular asset.
29 April I was asked to create a list of few assets and collect detail information on it.
30 April Saturday
1 May Sunday
2 May After learning about assets account i took details of 2 accounts that are liability and
equity account.
3 May I learnt about expenditure and revenue account. In this I studied which items comes in
revenue side and which all comes under expenditure side.
4 May These two days I learned about the journal entries i.e. how to create a 2 sided journal
entries and how it affects different account heads. After this I did few entries of
company myself.5 May
6 May I looked in sales account of a company and learnt about 4 major parts of sales. They
are sales quotation, sales order, sales delivery and sales invoice.
7 May Saturday
8 May Sunday
9 May Work started on 6th May continued
10 May I looked into accounts of purchases and purchase return. And I gained information on
purchase order, purchase receipt and purchase invoice.11 May
12 May I learnt about mapping, features of mapping and importance of mapping.
13 May As there was a family functions, sir allowed me to go there just after seeing
information I had collected on mapping.
14 May Saturday
15 May Sunday
16 May These two days I learnt about inventory management. In this I could understand how a
company does its stock valuation and gets its stock status and stock audit report
prepared by a Chartered Accountant.17 May
18 May I learnt how to look into a profile of a organization in accounts and also learnt how to
check its dr or credit balance.
19 May I learnt about trial balance and also how to make a trial balance.
20May Looked Into trial balance and gave a oral test on it.
21May Saturday
22May Sunday
23May
I made a list of expenses and income to make profit and loss statement.24May
25May I saw how cash flows from different accounts. and learnt how it affect cash book.
26May
Studied all items of balance sheet and the comparison of balance sheet.27May
28May Saturday
29 Sunday
30 Went to Mr. Devindra Mankare, shown him all my reports and got a certificate for it.
Chapter 4
I did a analysis of a balance sheet
For govind shree granites who is a client of clockwork:
Current assets are 2673071
Current liabilities are 1820876
So current ratio is current assets: current liabilities
=2673071:1820876
=1.468:1
Current assets – stock in hand=1257891
So quick ratio is Current assets – stock in hand: current liabilities
=1257891:1820876
=.69:1
Gross profit is 2574610
Net sales is 12268228
Gross Profit Ratio = (Gross profit / Net sales) × 100
= (2576410/12268228)*100
= 20.98%
Net profit = 1612224
Net Profit Ratio = (Net profit / Net sales) × 100
= (1612224/12268228)*100
=13.14%
Cost of goods sold is 9693618
Operating Ratio = [(Cost of goods sold + Operating expenses) / Net sales] × 100
= [(9693618+1464817)/12268228]*100
= 90%
This was the analysis which was done by me which took lot of time. But then I learnt doing same thing on
software which just takes few seconds to do.
I took balance sheet of iskcon temple and did the same analysis with SAP business one.it was very easy and
my work was don in few seconds.
Chapter 5
Conclusion
I started on 14th of April. Before I was knew it was time for me me to leave the company, the
whole tenure in company, is my life time experience. I have probably never learnt as I did in
those 45 days. Every day there was something new to learn. During this period I faced the best
challenges that I never had in my life. I felt that I was the part of organization. I have learnt a lot
in field of finance. I am a commerce student but here I learnt many new things. I also learnt
about the new technologies that makes our work much easier. I was working on finance but I
realized the real assets of a organization are the employees. I would like to say that it had been a
wonderful experience in working in ClockWork ltd. The whole effort I took in working had been
worth all of it.
Bibliography
www.clockwork.in
www.wikipedia.com
www.google.com
SAP Business One Software
Organization’s employees