final annual acma consumer survey/media/research and analysis... · web viewfinal annual acma...

NEWSPOLL2014 Annual ACMA Survey

NEWSPOLL JOB NO. 140423To be fielded no later thanThursday, 22 May 2014

INTRODUCTION FOR LANDLINE (FOR 140423A)Good morning \ afternoon \ evening. My name is .... (NAME) from Newspoll in Sydney. We’re conducting a survey about your telecommunications services on behalf of the Australian Communications and Media Authority, which is the Federal Government telecommunications regulator. Just to let you know this call may be monitored for quality and coaching purposes and we’re not selling anything.

May I speak to the youngest person aged 18 to 34 living in your household? IF NO Then may I speak to the youngest adult (male) \ (female) living in your household?

The survey should only take approximately ... (MINUTES) depending on your answers.

If you’re willing to participate, could I please start with your first name? INTERVIEWER PLEASE RECORD IN FIRST QUESTION

Your answers are for research purposes only and if there is anything you’d prefer not to answer, let me know.

INTRODUCTION FOR MOBILE (FOR 140423B)Good morning \ afternoon \ evening. My name is .... (NAME) from Newspoll in Sydney. We’re conducting a survey about your telecommunications services on behalf of the Australian Communications and Media Authority, which is the Federal Government telecommunications regulator. Just to let you know this call may be monitored for quality and coaching purposes and we are not selling anything. Are you doing anything that would mean it is not safe to take this call at the moment?

IF NOT SAFE Thank you for your time. TERMINATE AND RECORD AS NE1IF SAFE First, can I just check, are you the main user of the mobile phone that I am talking to you on?

IF MAIN USER Can I also just confirm, are you 18 years or over?

IF NOT MAIN USER May I speak to the main user of the mobile phone?IF CAN’T SPEAK TO MAIN USER I’m sorry but for this survey we need to speak to the main user of this mobile phone. TERMINATE AND RECORD AS NE2IF NOT 18 YEARS OR OVER I’m sorry but for this survey we need to speak to people 18 years and over. TERMINATE AND RECORD AS NE3Can I also check, are you living in a household that has a landline telephone?IF LIVING IN HOUSEHOLD WITH LANDLINE TELEPHONE I’m sorry but for this survey we need to speak to people without a landline telephone. TERMINATE AND RECORD AS NE4The survey should only take approximately ... (MINUTES) depending on your answers.

If you’re willing to participate, could I please start with your first name? INTERVIEWER PLEASE RECORD IN FIRST QUESTION

Your answers are for research purposes only and if there is anything you’d prefer not to answer, let me know.

INTERVIEWER INFORMATION RE SAMPLE:Phone numbers are provided by ‘samplepages.com.au’. To comply with federal privacy legislation, numbers are provided without names or addresses. Some phone numbers are randomly generated and may include silent or unlisted numbers.

IF RESPONDENT NOT SATISFIED WITH EXPLANATION If you want to know more about how your number was obtained then I can give you the number to contact ‘samplepages.com.au’ or their website address.

If you have a pen and paper handy, the number \ website is: (03) 9024 2413 \ www.samplepages.com.au/privacy.aspx

INTERVIEWER RECORD RESPONDENT NAME FROM INTRODUCTION

Q1 HIDDEN QUESTION: STORE AREA IN Q1

1 Sydney2 Rest NSW \ ACT3 Melbourne4 Rest VIC6 Brisbane7 Rest QLD8 Adelaide9 Rest SA10

Perth

11

Rest WA

12

TAS

13

NT

14

Mobile

PROG NOTE: ASK IF LANDLINE IE CODE 1-13 IN Q1. CODE 14 GO TO Q2(a)

(a) INTERVIEWER RECORD IF ANYONE 18-34 IN HOUSEHOLD FROM INTRODUCTION

PROG NOTE:- SINGLE RESPONSE

1 Yes2 No3 Not determined

(b) INTERVIEWER RECORD HOW THIS SURVEY WAS ACHIEVED


1 STD2 SUB

PROG NOTE: ASK IF MOBILE IE CODE 14 IN Q1. OTHERS GO TO Q2(b)

Q2(a) To ensure we have a cross-section of people, please tell me if you are aged under 35 or 35 and over?

PROG NOTE: ASK ALL NOT TERMINATED

Q2(b) (PROG NOTE: IF LANDLINE IE CODE 1-13 IN Q1 INSERT “To ensure we have a cross-section of people, please tell me if you are aged...?” IF MOBILE IE CODE 14 IN Q1 INSERT “And would that be…?”)

READ OUT 01-04 IF AGED 18-34 OR 05-14 IF AGED 35 AND OVER


1 18-192 20-243 25-294 30-345 35-396 40-447 45-498 50-549 55-59

10 60-6411 65-6912 70-7413 75-79

2

14 80+99 DO NOT READ Refused

3

Q3 RECORD SEX


1 Male2 Female

SECTION A - PROG NOTE: ASK ALL RESPONDENTS

A1 In the last six months, which of the following communication services have you used for personal purposes? READ OUT

IF RESPONDENT QUERIES VOIP VoIP or internet telephony involves using the internet to make phone calls. This can either be through a telephone handset connected directly to the internet or software on a computer.

IF MOBILE SAMPLE AND SAY HAVE LANDLINE So just to confirm, you do have a landline phone handset connected at your home?

PROG NOTE:- MULTI RESPONSE- IF 1-8 SELECTED THEN CANNOT SELECT 99

1 Fixed-line telephone at home2 Mobile phone calls3 Texting from a mobile phone4 Public payphone5 Internet telephony for example VoIP or Skype6 Social networking for example Facebook or blogging7 Instant messaging8 Email

99 DO NOT READ None \ don’t know

PROG NOTE: ASK IF FROM MOBILE AND HAVE LANDLINE IE CODE 14 IN Q1 AND CODE 1 IN A1. OTHERS GO TO A2

A1(b) I’m sorry but for this survey we need to speak to people without a fixed home phone. TERMINATE AND CODE AS NE4

PROG NOTE: ASK IF USE TWO OR MORE IE TWO OR MORE CODE 1-8 IN A1. IF ONLY ONE CODE 1-99 IN A1 AUTOFILL CORRESPONDING CODE IN A2 AND GO TO NEXT SECT

A2 In the last six months, which one of these communication services did you use most often? READ OUT

PROG NOTE:- SINGLE RESPONSE- ONLY LIST 1-8 USED IN A1 THEN 99 LAST

1 Fixed-line telephone at home2 Mobile phone calls3 Texting from a mobile phone4 Public payphone5 Internet telephony for example VoIP or Skype6 Social networking for example Facebook or blogging7 Instant messaging8 Email


4

SECTION B - PROG NOTE: ASK ALL RESPONDENTS

B1 Thinking now about the internet. Does your household have internet access? DO NOT READ


1 Yes2 No

99 Don’t know

PROG NOTE: ASK IF HAVE INTERNET ACCESS IE CODE 1 IN B1. OTHERS GO TO B3

B2 What type of internet access does your household have? Is it.. READ OUT


1 Dial-up or ISDN2 ADSL3 Cable4 Mobile broadband internet via a data card, dongle, USB

modem or tablet SIM card, but not a mobile phone handset5 NBN fibre, wireless or satellite6 Satellite7 Mobile phone used as a modem8 Or something else

99 DO NOT READ Don’t know

PROG NOTE: ASK ALL RESPONDENTS

B3 Which of the following devices have you used to access the internet in the last 6 months, for personal use? READ OUT


1 Desktop computer2 Laptop computer3 Mobile phone4 Tablet computer for example an iPad5 Portable games console for example a PSP or Nintendo DS6 Other games console for example Xbox, Playstation or Wii7 mp3 player for example an iPod touch8 Television or Smart TV

97 Or something else (SPECIFY)99 DO NOT READ None \ don’t use internet

5

PROG NOTE: ASK IF USED TWO OR MORE DEVICES IE TWO OR MORE CODE 1-97 IN B3. IF ONLY ONE CODE 1-97 OR CODE 99 AUTOFILL CORRESPONDING CODE IN B4 AND GO TO B5

B4 In the last six months, which one of these devices did you use most often to access the internet? READ OUT

PROG NOTE:- SINGLE RESPONSE- ONLY LIST 1-97 USED IN B3 THEN 99 LAST

1 Desktop computer2 Laptop computer3 Mobile phone4 Tablet computer for example an iPad5 Portable games console for example a PSP or Nintendo DS6 Other games console for example Xbox, Playstation or Wii7 mp3 player for example an iPod touch8 Television or Smart TV

97 Or something else 99 DO NOT READ None \ don’t know

PROG NOTE: ASK IF USED ANY DEVICE IE CODE 1-97 IN B3. CODE 99 IN B3 GO TO NEXT SECT

B5 I am now going to read out a range of internet-based activities, and I’d like you to indicate whether or not you have done any of the following in the last six months. Firstly… READ OUT

PROG NOTE:- MULTI RESPONSE- RANDOMISE 1-9 THEN 99 LAST- IF 1-9 SELECTED THEN CANNOT SELECT 99

1 Sending or receiving email2 General web browsing or surfing3 Using the internet to research or gather information4 Banking or paying bills online5 Buying or selling goods or services6 Using the internet to work or study from home7 Streaming video or audio content 8 Downloading video or audio content 9 Online gaming


B6 And still thinking about the last six months, have you done any of the following activities? READ OUT


1 Accessing or submitting information to government websites or services2 Accessed online radio stations 3 Made video calls4 Accessed news online5 Used web based email such as Hotmail, Gmail or Yahoo!Mail6 Streamed internet entertainment services such as Spotify, Pandora, SBS on Demand or ABC iView7 Used social networking sites such as Facebook


B7 And still thinking about the last six months, have you done any of the following activities? READ OUT


1 Used online software such as GoogleDocs and Microsoft Office Online such as Web Apps or Office 3652 Backed up and stored files or content online using services such as Apple iCloud, Dropbox or Microsoft

One Drive, previously known as Microsoft Sky Drive3 Shared files or content online through services such as Pinterest, Tumblr or Instagram


6

PROG NOTE: ASK IF ACCESSED NEWS ONLINE IE CODE 4 IN B6. OTHERS GO TO B10

B8 You mentioned accessing news online. Do you have a paid subscription for any of the news sites you use? DO NOT READ


1 Yes2 No

99 Don’t know

THERE IS NO B9

PROG NOTE: ASK ALL USED ANY DEVICE IE CODE 1-97 IN B3

B10 Thinking now about ways you can watch television content via the internet. Excluding those sites with pirated content or user generated content such as YouTube, which of the following have you personally done in the last six months? READ OUT

PROG NOTE:- MULTI RESPONSE- IF 1-3 SELECTED THEN CANNOT SELECT 98-99

1 Paid to watch video on demand online, on services such as Quickflix or Foxtel on Demand2 Watched catch up TV on the internet for free, on free to air services such as Network 10

Catch up, ABC iView or Plus 73 Watched commercial internet television services, also known as internet protocol television

or IPTV, such as Fetch TV or Apple TV98 DO NOT READ None of these99 DO NOT READ Don’t know

B11 We would now like to know how satisfied or dissatisfied you are with your home internet service. I will read a list of aspects. For each one, please say if you are very dissatisfied, dissatisfied, neither satisfied nor dissatisfied, satisfied or very satisfied. Firstly... READ SCALE AS NECESSARY

PROG NOTE:- SINGLE RESPONSE PER ROW- SHOW A FIRST THEN RANDOMISE B-H

Very dissatisfied

Dissatisfied Neither satisfied nor dissatisfied

Satisfied Very satisfied

DO NOT READ Don’t know \ not

applicableA Your internet service overall 1 2 3 4 5 99B Customer service 1 2 3 4 5 99C Service reliability 1 2 3 4 5 99D Cost 1 2 3 4 5 99E Billing information 1 2 3 4 5 99F Data speed 1 2 3 4 5 99G Technical support 1 2 3 4 5 99H Speed of repairing faults 1 2 3 4 5 99

SECTION C - PROG NOTE: ASK ALL RESPONDENTS

C1 Are you currently employed? DO NOT READ


1 Yes2 No

99 Don’t know

7

PROG NOTE: ASK IF EMPLOYED IE CODE 1 IN C1. OTHERS GO TO NEXT SECT

C2 Do you use the internet to work away from your main place of employment? DO NOT READ


1 Yes2 No

99 Don’t know

C3 Do you have a formal agreement in place with your employer to work away from your main place of employment? DO NOT READ


1 Yes2 No

99 Don’t know

C4 Do you operate a home-based business? DO NOT READ


1 Yes2 No

99 Don’t know

SECTION E - PROG NOTE: ASK IF USE VOIP IE CODE 5 IN A1. OTHERS GO TO NEXT SECT

E1 You mentioned earlier that you use VoIP or Skype. Which of the following devices do you use to access VoIP or Skype? READ OUT

PROG NOTE:- MULTI RESPONSE- IF 1-4 SELECTED THEN CANNOT SELECT 98-99

1 PC or laptop2 Telephone handset 3 Mobile phone4 Tablet for example an iPad

98 DO NOT READ None of these99 DO NOT READ Don’t know

E2 Do you have a paid subscription for your VoIP or Skype service? DO NOT READ


1 Yes2 No

99 Don’t know

8

E3 Overall, are you very dissatisfied, dissatisfied, neither satisfied nor dissatisfied, satisfied or very satisfied with the VoIP or Skype services you have? READ SCALE AS NECESSARY

IF NECESSARY VoIP or internet telephony involves using the internet to make phone calls. This can either be through a telephone handset connected directly to the internet or software on a computer.


1 Very dissatisfied2 Dissatisfied3 Neither satisfied nor dissatisfied4 Satisfied5 Very satisfied


SECTION F - PROG NOTE: ASK IF HAVE FIXED LINE AT HOME IE CODE 1 IN A1. OTHERS GO TO NEXT SECT

F1 Now we would like to know how satisfied or dissatisfied you are with your household’s fixed-line telephone service. I will read out a list of aspects of your fixed-line telephone service. For each one, please say if you are very dissatisfied, dissatisfied, neither satisfied nor dissatisfied, satisfied or very satisfied. Firstly... READ SCALE AS NECESSARY

PROG NOTE:- SINGLE RESPONSE PER ROW- SHOW A FIRST THEN RANDOMISE B-F

Very dissatisfied

Dissatisfied Neither satisfied

nor dissatisfied


DO NOT READDon’t know \ not

applicable

A Your fixed line phone service overall 1 2 3 4 5 99B Customer service 1 2 3 4 5 99C Service reliability 1 2 3 4 5 99D Call costs 1 2 3 4 5 99E Billing information 1 2 3 4 5 99F Line rental costs 1 2 3 4 5 99

SECTION G - PROG NOTE: ASK IF USE MOBILE PHONE IE CODE 2-3 IN A1. OTHERS GO TO NEXT SECT

G1 Is your main mobile phone handset capable of accessing 3G or 4G services such as mobile TV, video calling or the internet? DO NOT READ

IF NECESSARY Your main mobile phone is the mobile phone service you use most frequently for personal reasons


1 Yes2 No

99 Don’t know

G2 Is your main mobile handset a Smartphone such as an iPhone, HTC phone or Samsung Galaxy? DO NOT READ


1 Yes2 No

99 Don’t know

9

PROG NOTE: ASK IF PHONE CAPABLE OF ACCESSING INTERNET IE CODE 1 IN G1. OTHERS GO TO G5

G3 Have you downloaded any applications or apps on your phone in the last six months? DO NOT READ


1 Yes2 No

99 Don’t know

G4 In the last six months, in which of the following places have you accessed the internet on your mobile phone? READ OUT


1 At home using your home internet connection, using a wireless router or wireless LAN2 At home using your mobile phone service3 Outside the home via your mobile phone service4 Outside the home using a Wi-Fi hotspot


PROG NOTE: ASK ALL HAVE MOBILE PHONE IE CODE 2-3 IN A1

G5 Please say if you are very dissatisfied, dissatisfied, neither satisfied nor dissatisfied, satisfied or very satisfied with the following aspects of your mobile phone service. Firstly... READ SCALE AS NECESSARY

PROG NOTE:- SINGLE RESPONSE PER ROW- SHOW A FIRST THEN RANDOMISE B-F

Very dissatisfied

Dissatisfied Neither satisfied

nor dissatisfied


DO NOT READ

Don’t know \ not

applicableA Your mobile service overall 1 2 3 4 5 99B Customer service 1 2 3 4 5 99C Service reliability 1 2 3 4 5 99D Call costs 1 2 3 4 5 99E Billing information 1 2 3 4 5 99F Internet access via your mobile handset 1 2 3 4 5 99

SECTION J - PROG NOTE: ASK ALL RESPONDENTS

J1 Have you used any applications such as Viber, Skype or Facetime to make phone calls, video calls or send messages in the past 6 months? DO NOT READ


1 Yes2 No

99 Don’t know

10

J2 Just to check, which of the following applications, if any, have you used in the past 6 months to make phone calls, video calls or send messages? READ OUT

PROG NOTE: - MULTI RESPONSE- RANDOMISE 1-17 THEN 99 LAST- IF 1-17 SELECTED THEN CANNOT SELECT 99

1 Apple iMessage2 Facebook3 FaceTime4 Faktor Tel5 Google Plus Hangout6 i-Call7 KakaoTalk (PRON Kak-kow)8 Line9 PingMe10

Rebtel

11

Skype

12

Tango

13

Viber (PRON Vy-ber)

14

Vonage (PRON Von-idge)

15

Voxer

16

We chat

17

WhatsApp

99

DO NOT READ None \ don’t know

SECTION H - PROG NOTE: ASK IF HAVE INTERNET AT HOME IE CODE 1 IN B1. OTHERS GO TO NEXT SECT

H1 Now thinking about home internet networks. By this I mean all the wires and boxes, modems and Wi-Fi points that connect your devices to your internet in the home. How many different boxes such as modems, routers, Wi-Fi repeaters or gateways are currently used in your home? DO NOT READ


1 One2 Two3 Three4 Four5 Five 6 Six or more

98 None99 Don’t know

H2 How do you connect your devices to your home internet? Is it… READ OUT


1 Via wires2 Via Wi-Fi3 Or both4 DO NOT READ Neither


11

H3 How many of each of the following devices are connected to the internet in your home? Firstly.. DO NOT READ

PROG NOTE:- SINGLE RESPONSE PER ROW

None One Two Three Four or more

Don’t know

A Desktop computers connected to the internet 0 1 2 3 4 99B Laptop computers connected to the internet 0 1 2 3 4 99C VoIP phones connected to the internet 0 1 2 3 4 99D Mobile phones connected to the internet 0 1 2 3 4 99E Tablet computers for example an iPad connected to the internet 0 1 2 3 4 99

F Portable games consoles for example a PSP or Nintendo DS connected to the internet 0 1 2 3 4 99

G Other non-portable games consoles for example Xbox, Playstation or Wii connected to the internet 0 1 2 3 4 99

H mp3 players for example an iPod touch connected to the internet 0 1 2 3 4 99I Televisions or smart TVs connected to the internet 0 1 2 3 4 99J Other devices connected to the internet 0 1 2 3 4 99

PROG NOTE: ASK IF ANY DEVICE CONNECTED IE ANY CODE 1-4 IN H3A-J. OTHERS GO TO H5

H4 For each of the devices that are connected to the internet please say if they are connected wirelessly or with wires. Firstly the… READ SCALE AS NECESSARY

PROG NOTE:- SINGLE RESPONSE PER ROW- ONLY LIST DEVICES CONNECTED IN H3 (IE CODE 1-4 IN H3A-J)

Wireless With wires Both DO NOT READ Don’t know

A Desktop computers 1 2 3 99B Laptop computers 1 2 3 99C VoIP phones 1 2 3 99

G Non-portable games consoles for example Xbox, Playstation or Wii 1 2 3 99

I Televisions or smart TVs 1 2 3 99J Other devices 1 2 3 99

PROG NOTE: ASK ALL HAVE INTERNET AT HOME IE CODE 1 IN B1

H5 How often, if ever, do you experience problems with your home internet network? Would it be.. READ OUT


1 At least once a week2 2-3 times a month3 Once a month 4 Every 2-3 months5 2-3 times a year6 Once a year7 Less often8 Or, never


13

PROG NOTE: ASK IF EVER HAVE PROBLEMS IE CODE 1-7 IN H5. OTHERS GO TO NEXT SECT

H6 Which of the following do you usually do when you have problems with your home internet network? READ OUT

PROG NOTE:- MULTI RESPONSE- RANDOMISE 1-5 THEN 97-99 LAST- IF 1-97 SELECTED THEN CANNOT SELECT 99

1 Ask a friend or family member for help2 Contact your internet service provider3 Search online for a solution4 Fix it yourself5 Contact a third party service technician

97 Something else (SPECIFY)99 DO NOT READ Don’t know

SECTION K - PROG NOTE: ASK ALL RESPONDENTS

K1 Which of the following devices, if any, do you personally own or use? READ OUT

PROG NOTE:- MULTI RESPONSE- RANDOMISE 1-2 THEN 99 LAST- IF 1-2 SELECTED THEN CANNOT SELECT 99

1 A tablet computer such as an iPad2 An e-reader such as a Kindle


PROG NOTE: ASK IF HAVE A TABLET IE CODE 1 IN K1. OTHERS GO TO NEXT SECT

K2 Is your tablet 3G or 4G enabled, or is it Wi-Fi only? DO NOT READ

IF MORE THAN ONE TABLET Please answer for the tablet you regard as your main one.


1 3G \ 4G enabled2 Wi-Fi only99

Don’t know

PROG NOTE: ASK IF HAVE A 3G OR 4G ENABLED TABLET IE CODE 1 IN K2. CODE 2-99 GO TO K4

K3 Have you subscribed to a data plan for your 3G or 4G tablet? DO NOT READ


1 Yes 2 No

99 Don’t know

14

PROG NOTE: ASK ALL HAVE TABLET IE CODE 1 IN K1

K4 Which of the following places do you usually use your tablet? READ OUT


1 At home2 At work3 At school or uni4 On public transport5 In the car6 Somewhere else


PROG NOTE: ASK IF USE AT HOME AND ANOTHER PLACE IE CODE 1 AND ANY CODE 2-6 IN K4. OTHERS GO TO K7

K5 And where do you use it the most? Would you say you… READ OUT


1 Mostly use it at home2 Mostly use it away from home3 Or, do you use it an equal amount both at home and away from home


THERE IS NO K6

PROG NOTE: ASK ALL HAVE TABLET IE CODE 1 IN K1

K7 Which of the following are reasons why you use a tablet instead of another device? Is it because… READ OUT


1 You like the size 2 They are light 3 They are easy to transport4 They are easy to use 5 They are fast to start up and shut down6 You like the device features 7 They are fun8 They are trendy9 They are cheap

96 Some other reason99 DO NOT READ None \ don’t know

15

SECTION Z - PROG NOTE: ASK ALL RESPONDENTS

Z1 And lastly, a few questions about yourself. Which of the following best describes the residence where you live? READ OUT


1 House2 Flat within a house3 Flat within a block of units4 Granny flat5 Townhouse6 Villa7 Caravan8 Other 99 DO NOT READ Don’t know

Z2 Which one of the following best describes your current living arrangement? READ OUT


1 Live alone 2 Partner and no children 3 Partner and children 4 Single parent 5 With parents 6 Boarder 7 Shared household or group house

97 DO NOT READ Other99 DO NOT READ None \ don’t know

Z3 Which one of the following best describes your current employment status? READ OUT

PROG NOTE:- SINGLE RESPONSE- IF CODE 1 IN C1 ONLY SHOW CODES 2-4,97-99- IF CODE 2 IN C1 ONLY SHOW CODES 1,5-99

1 Retired2 Employed full time 35 hours or more per week3 Employed part time less than 35 hours per week4 Casual employment5 Home duties 6 Student not in employment7 Looking for full time work8 Looking for part time work9 Currently not working and not looking for work

97 DO NOT READ Other99 DO NOT READ None \ refused

Z4 What is the highest level of primary or secondary school you personally have completed? Was it ...? READ OUT


1 Year 9 or below2 Year 103 Or, year 11 or 124 DO NOT READ Don't know \ refused5 DO NOT READ Other (SPECIFY)

16

Z5 And apart from primary and secondary school, what is the highest level of education you personally have completed? Was it...? READ OUT


1 A diploma or certificate from a college or TAFE, including an apprenticeship2 A degree or diploma from a university3 Or, none of these4 DO NOT READ Refused \ don’t know

Z6 Into which of the following ranges would your annual household income before tax fall? READ OUT


1 Under 15 thousand dollars2 15 to 193 20 to 244 25 to 295 30 to 396 40 to 497 50 to 598 60 to 699 70 to 79

10 80 to 9911 100 to 12912 Or, 130 thousand dollars or more98 DO NOT READ Don’t know99 DO NOT READ Refused

Z7 And what is your postcode? IF DON’T KNOW \ REFUSED CODE AS “9999”

PROG NOTE: - ALLOW FOR A FOUR DIGIT RESPONSE

__ __ __ __

ASK SUBURB \ NEAREST TOWN IF DON’T KNOW POSTCODE. IF REFUSED POSTCODE RECORD AS “REFUSED”

PROG NOTE:- OPTIONAL OPEN TEXT FIELD

_________________

PROG NOTE: ASK IF MOBILE SAMPLE IE CODE 14 IN Q1. OTHERS GO TO Z9

Z8 Can I please check that the number I rang was (PROG NOTE: INSERT PHONE NUMBER)? DO NOT READ

PROG NOTE: - SINGLE RESPONSE

1 Yes - correct2 No - incorrect (PLEASE TYPE IN CORRECT NUMBER)

PROG NOTE: ASK ALL RESPONDENTS

Z9 If my supervisor finds any errors with my work, we may need to call you back. If we need to, may we contact you for other quality control purposes? DO NOT READ

PROG NOTE: - SINGLE RESPONSE

1 Yes2 No

17

CLOSEJust to remind you I’m ... (NAME) from Newspoll. This research was conducted for The Australian Communications and Media Authority in compliance with the Privacy Principles. IF ASK ABOUT PRIVACY OR FOR MORE INFO ABOUT NEWSPOLL READ APPROPRIATE SCRIPT BELOW.

PRIVACY Your phone number was randomly selected from a computer. Some phone numbers are randomly generated and may include silent or unlisted numbers. Your personal details will be removed from your responses in about two weeks. Within this time, however, you may request that your personal details be deleted.

MORE INFO ABOUT NEWSPOLL If you have a pen and paper handy, you can find more info about Newspoll from:

Newspoll toll free: 1800 646 526Market Research Society: 1300 364 830Newspoll website: www.newspoll.com.au

Thank you...(RESPONDENT NAME) for your time.

INTERVIEWER INFORMATION RE SAMPLE:Phone numbers are provided by ‘samplepages.com.au’. To comply with federal privacy legislation, numbers are provided without names or addresses.

IF RESPONDENT NOT SATISFIED WITH EXPLANATION If you want to know more about how your number was obtained then I can give you the number to contact ‘samplepages.com.au’ or their website address.

If you have a pen and paper handy, the number \ website is: (03) 9024 2413 \ www.samplepages.com.au/privacy.aspx

DID THE RESPONDENT WISH TO HAVE THEIR DETAILS REMOVED IMMEDIATELY?PROG NOTE:- SINGLE RESPONSE

1 Yes2 No

I certify that this is a true, accurate and complete interview, conducted in accordance with industry standards and the AMSRS Code of Professional Behaviour (ICC\ESOMAR). I will not disclose to any other person the content of this questionnaire or any other information relating to this project.PROG NOTE:- SINGLE RESPONSE

1 Accept2 Not accept

18

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