final brm report

8/8/2019 Final BRM Report

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Impact of Training on Motivation of Employees Performance at Pizza Hut

Abstract:

Employees are the bases for running any organization. Efficiency of employees and the way they

handle customers has a great impact on any organizations image and it helps to create word of

mouth to attract other customers to enjoy the products for happy satisfactory appetite. To

increase employee performance the Pizza Hut is using different motivational factors through

training. In order to check the Employee performance, it is tested with other variables and results

are gathered. The result shows that the motivation is one of the important factors to increase the

employee performance in any organization. The increase in motivation level in any organization

results in decrease in employee turnover rate.


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ACKNOWLE!EMENT

First and the foremost thing is that we thank lmighty llah for helping us write this research

proposal. !e are thankful to Mr Zain Akbar for helping us in getting the re"uired data of Pizza

Hut for our research proposal. !e are thankful to our course instructor Mr Zeeshan Hanif for

giving us this opportunity of research so that we can implement those methods which he taught

us. nd also helping is when we were in need of help and guidance.


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C"apter #

#$# Intro%&ction

#izza hut, the merican franchise started by two brothers Frank and $an. %ow #izza hut is

established in almost &' countries worldwide. Their basic mission is to provide fast track

services of innovative flavors and crust #izzas. They are providing the pizza in different regions

according to the respective cultures and tastes. #izza hut came into e(istence in #akistan in )**+,

first branch was opened in the capital of #akistan i.e Islamabad.

#izza hut is hiring and training its employees according to their work environment. The rules and

regulations set by the #akistani management is almost following - of its rules made globally.

The employees being the main assets of any company, the motivation plays a vital role in any

organizations either success or failure ./otivation is a way of getting the work done by people.

The more the people are motivated, the better their performance will be. /otivation also defined

as the procedures0methods of getting the workload by the employees working in a particular

environment .the most important part is thinking about the ways of increasing motivation in

employees. The success of any organization depends upon the high motivation of employees

./otivation is a base of enforcing an employee to get the work done efficiently and effectively.

There are many ways of motivation like giving incentives. 1oliday package, bonus. $ouble of

salary etc. different employees have different personalities and different mindset so for one

person bonus might be a better motivation, for the other commission might be a good motivation.

It varies person to person.


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#$' (ac)gro&n% of t"e st&%y

This research is carried out to find out the impact of training on motivation. 2ver here we are

going to discuss the different types of impacts on motivation. !e will calculate the ways that

how employees stay happy in any organization. Training is one of the major rights the employee

needs to get. The employer in every organization needs to give proper training to the employees

so that they should know everything about the company and their work style. /otivation is very

important issue in order to retain the employee in any organization for a long time and that can

only be happen only when the employee have )-- motivation through proper training and

he0she is gaining proper e(perience in that particular field. If the employees did not get the

proper training that will lead of low interest and low motivation to work in a particular field and

indirectly there will be high turnover, which is not even a good thing for an organization. It

increases the recruitment and training cost for organization. Few things are positive or negative

for motivation. /anagers in any organization should create the environment which is healthy for

both employee and employer. Employee motivation is a major factor in the success or the failure

of any organization *Ira (lan) '++,-. #roper training leads to employee working for long in an

organization. it is the basic thing that guides the person about the organization . as we all say that

first impression is the last impression so if the employee will get a positive response about a

particular company in his mind so that will lead for working good and the negative response

leads to low motivation and increase turnover. There must be $ifferent strategies that can be

implemented by the organizations so that there should be proper hiring of employees because

there must be a right person for the right job and on the right time. The monetary terms

motivation is a good thing now a days. There should be employee labor organizations in the

company so that in case of any issues it will do the settlement and resolving of all the issues.


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#$' .ationale of t"e .esearc"

The basic motto of doing this research is to identify the reasons 0 ways that what is the impact of

training on motivation. 3ood training is the result of doing the work more efficiently which

indirectly increase loyalty and motivation of the employee working for an organization. !e will

identify the ways to increase motivation of the employees by giving them proper training about a

particular task they are going to work for.

The success of any organization depends upon the best way of providing training to the

employees so that they should work the way the employer want them to work. The better way the

employees will work, the more incentives they will get, so it is providing benefits according to

the work done by the employees. 4ow motivation in any organization leads to high employee

turnover. s #izza hut is a fast food chain which is in the market from a long time. The very big

issue in pizza hut is low motivation due to no proper training to them. There is low turnover only

because of multinational chain. lthough pizza hut is providing good pay scale to employees but

they are not providing e(tra benefits which is having a bad impact on the workload and

efficiency of employees. They spend less money on the training because they think that the

employees are not going to stick with them for a long time which gives a very big impact on the

overall work environment of an organization. They even hire internees by that the company

thinks that they are saving the money but instead of that they are having huge losses because of

less e(perienced people.

#$/ Problem statement

5Impact of training on motivation will lead to employee retention6.


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#$0 Ob1ectives of t"e .esearc"

There is always a reason of doing a research and the objective of doing this research is7

8 To identify the impact of training on motivation

8 To find out the ways of increasing motivation in all the employees

8 9olutions to overcome low motivation by providing good training to the employees

#$2 3ignificance of t"e .esearc"

The data in research is both primary and secondary. !henever we do any research we wil first do

the secondary research that how many people have already done research on this particular topic

after that we will do the primary research. The organization need to focus to provide good

incentives to employees so that if they find any other opportunity, they will not accept that option

and will stick to the same company.

C"apter '

'$# Literat&re .evie4

It:s convenient to grab someone to the tube but one cannot force him to drink. The person will

drink water only when he is thirsty similar is the case of the employees. Employees perform

according to their wish but their performances can be improvised if they are motivated. 1owever

the number of people born with motivational drive in them is limited, if someone lacks this drive

even then they can be motivated as motivation is basically a skill which can be learned or taught.

/otivation is defined as 5the attitude that moves us to do or not to do something6 by !re%ler5

(ro&ssar% an% garrison *'++0-.


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/oreover, Creec"*#662- motivation is defined by psychologist as a stimulation which causes

the creation of aroused sustained and directed behavior which encourages individuals to work

and perform towards achievement of goals. This e(plains how motivation increases the "uality

and "uantity of work to lead to its completion. ccording to Kreitner*#662- motivation is the

psychological process which results as a purposeful behavior. dditionally motivation is a

tendency to behave in an appropriate manner to attain specific needs *(&for% (e%ian an%

Lin%ner5 #662-./any lay person describe motivation as a degree to which a person is driven

hard to perform well at a particular project. /otivation is also said to be the good to action.

9ocial scientist suggest that motivation causes arousal, direction and persistence of behavior

psychologically *At)i&son5 #6708 Campbell &nnette5 La4ler5 an% Weic" #69+5 &se an%

(o4%itc"5 #699 Kast an% .osen;4eig#696 Korman5 #6908 L&t"ans5 #699-

2ur major concern is of motivational factors in business; hence we will proceed further by

discussing the manner in which motivation is a major element for any organization and its effects

on employee performance. The theory of


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Employee motivation and performance are deeply rooted in the research of Maslo45 Taylor an%

er;berg mainly.


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limitations of e(trinsic reinforcement lead to the development of new approaches to motivate

people including cognitive behavior motivation =/?. It recognizes the effects of reward

contingencies are mediated by cognitive variables like verbal ability. / changes overt

behavior by manipulating cognitive process due to which employees take responsibility of their

own performance by monitoring their behavior, setting goals, deploying meta@cognitive

strategies and administering their own rewards. Failure leads to the feeling of guilt, shame and

humiliation resulted from low ability *Kob&s5 Ma>4ell Prono5 page /2-$

The impact of motivation on employee performance is specifically beneficial for #akistani

organizations as employees and managers of these organizations should be aware of this

knowledge. Firstly it improvises employee performance and the way in which an organization

works, is benefited by this research. $ifferent variables are considered in this study which

ultimately helps to increase employee performances by motivation and helps the industrial

market to know the tactics. The implication of different theories and results would also be

gathered.

Training the employee plays an important role an important role in the success of an organization

like #izza hut. There are many purposes of training employees in #izza hut. Following are some

of them7

#- 9taff member to ac"uire new knowledge and skills necessary for employment.

'- To maintain a professional level staff.

/- Training of staff in scenarios of replacement of colleagues during vacations, illness,

dismissal, etcs.

0- #repare them for career advancements.

2- To familiarize staff with the standards of company, strategic development, technology

operations.

7- To maintain positive attitude towards work


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C"apter /

/$# T"eoretical


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$o non@ monetary benefits have positive or negative impact on employee performanceA !hat are

the effects of organizational commitment and workplace environmentA 1ow your age, interest

and motivation influence employee performanceA

C"apter 0: .esearc" esign an% Met"o%ology

0$# .esearc" esign

!e are doing primary research to check the impact of motivation in any organization. 9o the

motivation in pizza hut can be checked by doing research by "uestionnaire, interviews etc.

0$' Pop&lation an% 3ample 3i;e

#opulation is the people we can think of doing survey and out of it we select some particular

group of people which is called sample. 9ample is the particular group of people on which we

are going to doing research. There is not any way to guides us a sample for a particular research.

It can be +-, B-, )--, C--, and +--. It depends upon the size of research you want to do. fter

filling out the survey "uestions from the particular sample we will the results by using 9#99

software.

0$/ T"e sampling %esign

The sample design guides us the people from whom we are getting the survey done. !e are

going to ask the "uestions from all the employees of pizza butt either lower management or

higher management. !e will float "uestionnaires among the sample which we have chosen

which are all the employees of pizza hut. !e are using likert scale to collect data. The data

collected in this scenario will be objective because it is in numerical form.


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0$0 Met"o% for ata Collection

The method guides us whether the data is subjective or objective. !e are making "uestionnaire

in order to gather the data. !e will choose both primary and secondary data. The data already

gathered can be the first option. The Cnd option will be the new data which has no e(istence so

far. The data collection from secondary data will be from internet while primary data will be in

the form of "uestionnaire, interviewed sessions etc.

Primary ata

!e will distribute "uestionnaire within the organization of pizza hut. !e will use different

method like likert scale. The respondent will respond to the "uestions.

3econ%ary %ata

This type of research is purely subjective based on the previous knowledge and skills of people.

fter looking at the theories said by different researchers about motivation factor of employees

.esearc" ypot"esis:

>ased on the literature review, variables were discussed that were then used to transform it into

hypothesis which is mentioned as under for the further prove of the effectiveness of the research.

/onetary benefits are basic sources of motivationA %on@/onetary benefits are the basic source

of motivationA Training is the source basic of motivationalA Interested in job automatically


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motivates employeeA 4ong relation with company motivates employeesA /otivation is the main

factor for the better employee performance.

Estimation5 Analysis ? Concl&sion

Partic&lars Amo&nt *.s$-

#rinting ',---

Travelling &,---

Defreshments ',---

Total #,5+++

enefits

• %on@/onetary >enefits• Employee Interest

• $uration of work in organization

• /onetary or %on@/onetary >enefits

!e will perform variance analysis to check the relation between employee performance and

independent variables.

Then we will be using %2 for variables to find out how much the model could be

simplified, especially when you are fitting a polynomial.

Then the confidence of interval and correlation for coefficient will be estimated.


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Degression will be calculated to check the employee performance.

Concl&sion

fter identification of the of dependant and independent variables the above mentioned

processes will be done so that the re"uired results can be combined and on the basis of those

calculations the analysis will be given and that analysis will help us check what were the

things that impacted employee to give us or our company the re"uired output.


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(ibliograp"y:

>lank, I. =n.d.?. 9electing Employees >ased on Emotional.


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Name: *Optional-


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with this study, will remain highly confidential. In any written report or publication, no one will

be identified and only aggregate data will be presented.

1. Lour company offers any sort of training to employeesA

LE9

%2

2. That training was affective for your jobA

LE9

%2

3. Lour training motivated you to work for your companyA

LE9

%2

4. Lour company has defined job descriptions for every employeeA

LE9

%2

5. 2n what sort of job description you are working at the momentA

a? /anager b? Dider c? !aiter

d?


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o 9alary increments motivate a hard working employee. MMMMMMMMMMM

o Financial incentives motivates more than non@financial incentives. MMMMMMMMMMM

o /ost important goal as an employee is having financial security. MMMMMMMMMMM

o #raise and commendation is more important than the financial benefits. MMMMMMMMMM

o s an employee, I place more value on personal development and self@

actualization than on the financial security.

8. re medical benefits provided in the organization to employees of your rankA

LE9

%29. $o you believe relationship in the informal workgroup is importantA

o 9trongly agree

o gree

o %eutral

o $isagree

o 9trongly disagree

1. /otivation is the main factor for performance appraisal. #lease rank the level of

agreement below7

9T2%34L

3DEE3DEE

92/E!1T

3DEE$I93DEE

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$I93DEE

11. !ork load and 9tress for employees, #lease rank the level of agreement below7

9T2%34L

3DEE3DEE

92/E!1T

3DEE$I93DEE

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$I93DEE

o This job adds significant pressure and an(iety to my life

o The job demands to much physical, emotional and mental effort

o I regularly think about the work issues when I get home

12. #lease indicate your e(tent of agreement using above mention five point scales.


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enefits

%on@ /onetary >enefits

Employee Interest

2rganization0/anagement 9tyle

Employee Decognition

2rganizational commitment

!orking 1ours

Team 9pirit

13. 1ow long have you worked for Pizza Hut A

4ess than one year.........................................

2ne year to less than two years......................

Two years to less than five years...................

Five years to less than ten years.....................

Ten years or more...........................................

14. #lease rank the level of medical benefits provided7

3ood E(cellent ery effective verage #oor

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