final cs project

8/3/2019 Final CS Project

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Introduction

Communication skills simply do not refer to the way in which we communicate with

another person. It includes many other things - the way in which we respond to the

person we are speaking, body gestures including the facial ones, pitch and tone of our

voice and a lot of other things. And the importance of communication skills is not just

limited to the management world, since effective communication skills are now required

in each and every aspect of our life. Communication is the transmission of information &

meaning from one individual or group to another. The crucial element is meaning.

Communication has as its central objective the transmission of meaning. The process of

communication is successful only when the receiver understands as idea as the sender

intended it. Both parties must agree not only information transmitted but also on the

meaning of that information.

What is Communication Skills?

1. Art of getting your message across effectively through:

Spoken words First & simplest way

Body Language Makes an important contribution to the meaning

Written words Reflects importance

Visuals Leaves greatest impact.

2. Communication may be broadly defined as the process of meaningfulinteraction among human beings. More specifically, it is the process by which

meanings are perceived & understandings are reached among human beings.

ImportanceEffective communication is a pre- requisite to climb the ladder of success, be it at

personal or professional level. Let us explore its significance in the major areas of life.

For Professionals

Work place is one area where there is a struggle to survive and only goodcommunicators are seen at the top of the hierarchy. Moreover, an effectivecommunication within and outside the organization can lead to less misunderstandingand grievances, increase in employee performance and the resultant increase incompanys turnover.

For Salesperson


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The endorsement of any product largely depends on the salesperson, next toadvertisements. It is more of a boon for people with small-scale industries. In this case,the good repute of a product in the mind of prospective buyers largely depends on thesalesperson. Assessing the needs of the buyer, suggesting a product accordingly and

persuading him/her to buy a product largely depend on the salesperson. For thepurpose, effective communication is very necessary.

For Teachers

This profession demands good communication skill, along with the knowledge ofthe subject. If you are unable to teach what you know, students tend to be less involvedand lose inspiration to learn. They should be motivated to speak up their viewpoints inclass and raise questions, if they are unable to grab certain topic. For this, it is vital forthe teachers to communicate effectively with them.

For Recruiters

Recruiters have to attract candidates to their organization and for this; they haveto present a positive image of the same. In absence of proper communication skill, theywould not be able to convince the prospective candidates and get the right man for theright job.

In Personal Relationships

Effective communication with your loved ones, be it your best friend, parents,sibling, beloved or even strangers that you come across, forms the basis of strong andhealthy relations. There are a few chances of misunderstandings and things piling up, ifyou communicate properly, thereby strengthening your bonds with people. All over theworld, a major cause of broken hearts is a lack of communication.

Objectives


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1. Information

The main objective of a business is to pass on information and makingpeople more informed, E.g.- all the advertisement activity that we see around as

are an attempt to inform and pass the information on to others, and in case of

business houses this information is mostly about the product or services that theyhave to offer. But the mode of communication may be verbal, written, visual or

any other.

2. Motivation

Communication in Business is also necessary to increase the motivation in the

workers. So if the communication is done properly and is successful in motivating

the workers and workers are motivated enough the work gets done easily,

efficiently and they will work independently and without supervision.

Communication should be used to create a right working environment. So thatthere is a healthy competitive environment among the workers and also that theycan be recognized and rewarded for their achievements.

Employes working at a lower level in the hierarchy of the organization should beencouraged to provide suggestion and inputs on how to improve the working ofan organization, this type of communication creates a sense of participation andbelonging, it also develops more loyalty towards the company.

3. Persuasion

Persuasion means making efforts to change or influence the attitudes and

behavior of others. The element of persuasion is present when persons are to be

motivated to put in better efforts or to accept a change. It means using the best

arguments to win over and convince others.

4. Instructions and Orders

Instructions is information about processes and procedures. It also means

directions as in The instructions (directions) are on the box. Order is formal. It is

the assignment of a task.

5. Education and Training

Now communication can also be used in business to increase the circle of

knowledge. The objective of education is achieved by business

communication on three levels (a) Management (b) employees (c) general public


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(a) Education for future managers- Here junior personals in the organization istrained to handle important assignments involving responsibility, so that they cansucceed their superiors in the future.(b) Education for newbies- When new personals join an organization they areinducted by educating them about the culture of the company, code of discipline,

work ethos etc. This is usually done through a training mode to acquaint the newrecruits with the functioning of the organization.

(c) Educating the public- Now this is done by advertising, informative talks,newspapers, journals. And this is done to inform the public about the product, thefunctioning of the company, and various schemes offered by the company.

6.Raising Morale Another very important objective of business communication (internal) is to keep

the moral of the workers high so that they work with vigor and confidence as a team.This is a major factor that can have very serious impact on the success of a businesshouse.

But as morale is a psychological factor the state of high morale is not apermanent factor. An organization may have a high morale among the workers for aquarter but may find that the employees have lost their morale in the next quarter. So tokeep the moral of employees high an organization has to put continuous effort in thatdirection. It can be done by maintaining an open door policy, keeping an eye on thegrapevine and not allowing harmful rumors to spread.


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SARASWATI COLLEGE OF ENGINEERING

DEPARTMENT OF

MASTER OF MANAGEMENT STUDIES.

A

Mini project on

Communication Skills

Under the Guidance of Mrs. Rohini


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Submitted by:

Uday Deshmukh (6)

Neekita Dhakne (7)

Vinod Dhone (8)

Priya Gaikwad (9)

Deepa Gajbarkar (10)

ACKNOWLEDGEMENT

We are very thankful to Mrs. HOD for giving permission

to us do project in their department i.e Computer Engineering.

We also thankful to Mr.Pravin More our HOD for his support,

cooperation, and motivation provided to me during the training for constant

inspiration, presence and blessings.

I also extend my sincere appreciation to Mrs. Rohini Patil who

provided her valuable suggestions and precious time in accomplishing my

project report.

Lastly, I would like to thank the almighty and my parents for their

moral support and my friends with whom I shared my day-to-day experience and

received lots of suggestions that improved my quality of work.


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Saraswati College of Engineering

(Computer Engineers Department)

Name of Student: _________________________________ Roll No.:_______

1) Do you encourage other students to listen to their teachers?

Yes

No

2) If someone makes a suggestion that proves successful in practice, do you ensure

he or she receives thanks and praise?

Yes

No

3) Do you prefer to give advice or information by discussing matters with students or

teachers face to face?

Yes


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No

4) If someone is making a good point, do you thank them for it and act on it?

Yes

No

5) If someone blaming another person, do you join in with your own negative

comments?

Yes

No

6) If a student is struggling to understand something, do you go out of your way to

help him/her?

Yes

No


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Primary Data:

Primary data collection method is best source information method &always good for survey. Because it gives us basic data ; unbiasedinformation; original data & first hand information. In this project we

take the support of primary data collection; we collect the data byproviding the questionnaires to the Computer Engineer students.They gave very useful information related to our project.


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Analysis and Interpretation

Analysis and interpretation is made or written after completion of primary

data. After preparing questionnaires and distributing them among various

students, we got valuable feedback or information from them. After going

through received information and communicating with them through oral

communication, we found out following scenario:

Some of the students were very good at their communication, some

were not that good.

Some of the students were very hesitating to answer some of the

questions.

Most of them find some difficulty in speaking fluent English.

Many of them also made grammatical mistakes in written

communication.


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Suggestions

Good communication skills are a necessity in your personal andprofessional life. Some people are naturally good communicators. For

everyone else, communication is a skill that must be nurtured. With a littletime and effort, no one will ever know you weren't born with the gift of gab.Following are some suggestions steps to improve your communicationskills.

Think before you speak. Plan your presentations and other addressesto groups whenever possible, especially in business. Even if you don'tknow everything you want to say, you should have a general idea. Inmore private conversations, take the time to be clear about the points

you want to make before talking. Always be honest in yourcommunication.

Be an active listener. Listening is often more important than speaking.To improve your communication skills, pay attention to what othersare saying without getting distracted.


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Take it slow. Don't slur your words together or mumble. Enunciate. Ifyou speak too fast, then you'll lose your audience. Use words only ifyou are sure of their meaning. Make yourself easily understood.

Use appropriate volume and tone. Of course, you should speaklouder when addressing a group than you would in privateconversations. Reflect emotion in your voice. A monotone approachis never appropriate in any setting.

Practice; it's the best way to improve your communication skills. The

more you do it, the easier it will get.

final cs project

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