final draft approved s&gs - serviced apartments

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Serviced ApartmentsStandards & Guidelines

Assessment Criteria for the Australian STAR Rating Scheme


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Serviced Apartments Standards & Guidelines

Copyright AAA Tourism Pty Limited 2012

AustralianSTAR Rating Scheme Serviced Apartments Standards & Guidelines 2012 Page 2

2D-1,F1-E_3.3 March 2012

CONTENTS

CONTENTS

General Overview..............................................................................................................................

4

History of STAR Ratings in Australia ...................................................................................................4

AAA Tourism ............................................................................................................................................4

ISO Certification .....................................................................................................................................4

Scheme Entry Criteria ....................................................................................................................6

Category Requirements .................................................................................................................7

Determining A Star Rating ............................................................................................................8

Guiding Principles....................................................................................................................................8

Primary, Split & Multiple Ratings ..........................................................................................................9

Minimum Standards ..............................................................................................................................10

Consumer Importance Weighting Index ..........................................................................................11

Licensing & Assessment Process ..............................................................................................16

Serviced Apartments Standards & Guidelines..................................................................

17

Guest Services .......................................................................................................................................17

Recreational Facilities ...........................................................................................................................19

Building Exterior ....................................................................................................................................20

Food & Beverage ...................................................................................................................................22

Bedroom .................................................................................................................................................24

Lounge & Dining Area ..........................................................................................................................50

Bathroom ................................................................................................................................................37

Allowances & Dispensations .......................................................................................................72

General Facilities ...................................................................................................................................59

Kitchen Area ...........................................................................................................................................65

Code of Conduct ................................................................................................................................5


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DISCLAIMER

The information contained in these Standards & Guidelines or in any Assessment conducted by AAA Tourismmade pursuant to these Standards & Guidelines:

Does not constitute a representation or warranty that your Property complies with applicable laws;

Should not be relied on as the reason you do or do not do anything,

To the full extent permitted by law, AAA Tourism, its shareholders, officers, directors, employees and agentswill not be under any liability to any person in any respect of any loss or damage (including any consequentialloss or damage) which any person may directly or indirectly suffer as a result of using or relying on anyinformation contained in these Standards & Guidelines or on any Assessment made pursuant to.

Where any statute implies any term in relation to any persons use of these Standards & Guidelines which

cannot be excluded then that term is included, and the liability of AAA Tourism, its shareholders, directors,officers, employees and agents for breach of that term is limited to the re-supply of the relevant service towhich the breach relates.

For more detailed information on the Australian STAR Rating Scheme,

visit aaatourism.com.au:

Or, contact AAA Tourism on (03) 8601 2200 and

email: [email protected]

CONTENTS
http://www2.aaatourism.com.au/industry/Home/tabid/103/Default.aspxhttp://www2.aaatourism.com.au/industry/Home/tabid/103/Default.aspx


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GENERAL OVERVIEW

History of STAR Ratings in AustraliaSTAR Ratings are an internationally recognised quality assurance symbol for accommodation and provideconfidence for consumers that they are booking a property that has been independently assessed.

STAR Ratings are used in more than 70 countries world-wide and symbolise the level of facilities, cleanliness,maintenance, quality and condition a guest can expect when staying at a particular property.

The official Australian STAR Rating Scheme enjoys a long and distinguished heritage with the Australian AutoClubs, stretching back 95 years to 1915 when the Clubs first provided their members with information onaccommodation establishments in Australia.

Since 1963 the Australian Auto Clubs have officially rated accommodation properties under a national system.

As travellers came to trust the Clubs and their official STAR Ratings, a national scheme emerged during the 80sand 90s for a range of accommodation types, such as Caravan Parks, Hotels, Motels, Serviced Apartments, Bed& Breakfast, and Guesthouses.

Today, the Australian STAR Rating Scheme is managed on behalf of the Australian Auto Clubs by AAATourism and features more than 7,000 properties across six defined categories or types of accommodation.

AAA Tourism

The official STAR Ratings in Australia are the Trade Marks of AAA Tourism Pty Ltd. AAA Tourism manages theAustralian STAR Rating Scheme under licence from Australian Motoring Services, a wholly owned subsidiary ofthe Australian Auto Clubs: the NRMA, RACV, RACQ, RAA, RACT and RAC.

AAA Tourism is also a partner in Club Tourism Publishing, a Trans-Tasman joint venture between AustralianMotoring Services and the NZ Automobile Association.

Club Tourism Publishing is an integrated tourism publishing and marketing business that targets up to 8 millionmembers of the Australian and NZ Auto Clubs, as well as more than 2 million trans-Tasman leisure andbusiness travellers.

Club Tourism Publishing publishes more than 3.8 million guides and 3.5 million maps that feature over 8,000properties, attractions and related travel services across Australia and NZ.

ISO Certification

STAR Ratings Australia (an operating unit of AAA Tourism Pty Ltd) is Quality Endorsed and holds ISO9001:2008 Certification. It is our objective to adopt a total quality management approach, committed tocompliance and continual improvement. The processes contained within the STAR Ratings quality managementsystem provide for review of quality policy and objectives for performance and continuing suitability. Certificateno. QEC23341.

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SCHEME ENTRY CRITERIA

Serviced Apartment properties must comply with the following criteria before they can be measured againstthe Standards & Guidelines of the official STAR Rating Scheme in Australia:

The property holds all relevant insurances; including workers compensation as well as public liability to thevalue of $10,000,000.

The property complies with all relevant and applicable legal and/or regulatory obligations, includingcompliance with all Competition and Consumer Act, Consumer Affairs, and Occupational Health & Safetyobligations.

The property is effectively maintained and clean for all guests at all times.

The property can provide evidence of formalised Housekeeping procedures.

Guests have 24 hour ease-of-access to their accommodation.

All guest accommodation has lockable entry doors and secure windows.

All guest accommodation has effective visual and physical privacy from exterior areas or locations.

Clear and visible signage is displayed for the property, including the display of the official STAR Ratingrelevant for that property and in a visible position for all guests.

The property owner/manager has notified AAA Tourism Pty Ltd of all units that are available for guestaccommodation.

The property agrees that AAA Tourism Pty Ltd reserves the right to request a physical assessment at anytime and according to the relevant category Standards (subject to reasonable prior notification).

The property has a dedicated website and/or email address and can accept bookings year-round (as atJanuary 1, 2013).

The property complies with the STAR Rating Scheme Code of Conduct.

Failure to comply with the Scheme Entry Criteria will result in the suspension of the propertys STAR Ratingapplication or removal of the property from the STAR Rating Scheme.

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CATEGORY REQUIREMENTS

For Serviced Apartments to receive an official STAR Rating the following requirements must be met:

Guests must be able to contact a property representative in the case of an emergency; 24 hours a day, 7days a week. Contact details and phone numbers must be clearly displayed in-room and/or onsite.

The property must feature a dedicated reception area and/or service desk for guest arrivals and departures.

Bedding (two blankets/quilts, two sheets and pillow) must be provided for all beds and included in the rate.

One towel per guest and bath mat per unit must be provided and included in the rate.

Soap (or dispensed liquid soap) must be provided per guest and included in the rate.

Each unit must have its own shower and toilet.

Daily housekeeping services are available for all guests.

Serviced Apartment properties must offer all guests:

> Minimum fridge and kitchen sink;

> Minimum dining setting (table and chairs), and sufficient crockery, cutlery and glassware for eachguest; and

> Minimum of microwave; or one hot plate; or electric frypan (including appropriate utensils).

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DETERMINING A STAR RATING

Guiding PrinciplesAny Serviced Apartments licensed to display an official STAR Rating must achieve and maintain very highstandards of cleanliness from 1 STAR through to 5 STAR.

A series of guiding principles help categorise the standard of quality, attributes and amenities expected of eachSTAR Rating band:

Properties that typify excellence across all areas of operation. Guests will enjoyan extensive range of facilities and comprehensive or highly personalised servicerelevant to the accommodation type. Properties at this level will display excellentdesign quality and attention to detail.

Properties which satisfy the varied and discerning needs and wants of their guests.A wide range of facilities is typically complemented by service standards that delivera superior accommodation experience. Superior design qualities reflect the level ofcomfort expected by guests.

Properties that deliver service standards and a broad range of facilities or amenitiesthat exceed above-average accommodation needs. Good quality design andphysical attributes are typically fit for purpose and enhance the overall guestexperience.

Properties with adequate standards of quality and a moderate range of facilities thatare positioned to meet the needs of price conscious travellers. Services are typically

limited to accommodate the independent traveller but may be available uponrequest or fee-based.

Properties that meet acceptable standards of quality and offer basic facilitieswithout compromising cleanliness or guest security. Guests may access fee-basedservices or facilities upon request.

Half STAR Ratings indicate modest improvements in the quality and condition of a propertys facilities,amenities and services.

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Primary, Split & Multiple Ratings

Due to the diverse scope and style of Serviced Apartment inventory, three distinct assessment and ratingapproaches may be employed to determine a propertys official STAR Rating.

Studio apartments or units may be excluded from the official STAR Rating assessment if they do not satisfy theCategory Requirements for Serviced Apartment properties (eg: minimum fridge, sink, dining setting, crockery/cutlery, and cooking facilities).

1. Primary Ratings

A minimum 60% of total unit/apartment types or inventory available for sale must achieve the percentagescores needed for a particular STAR Rating, or Primary Rating, for example:

UNIT STANDARD TOTAL UNITS % TOTAL STAR RATING

Unit Standard #1 62 62%


Unit Standard #3 16 16% n/a

100

If the property does not achieve the required 60% then the units with the lowest percentage scores willdetermine the Primary Rating, for example:





100

The propertys remaining inventory is not assessed or included in the Primary Rating.

2. Split Ratings

A property may choose to have all units of inventory assessed and officially rated, using the same example as above:





The property is now licensed to promote each STAR Rating according to the unit/apartment standardoffered for sale. A minimum of four units or 20% of total units (which ever is greater) is required to warrant aSplit Rating.

3. Multiple Category Ratings

A property may also have a range of accommodation types that could fall under different STAR Ratingcategories. For example, a Serviced Apartment property may also include separate accommodation such asstudio apartments that satisfy the Category Requirements for Hotel accommodation. A minimum of tworooms or 10% of total units/apartments (which ever is greater) is required to warrant a STAR Rating acrossmultiple categories.

60% of total nventory ach eves

4 STAR Primary Rating

3 STAR Primary Rating

Split Rating of 4 STAR

Primary Rating of 3 STAR

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Minimum Standards

An official STAR Rating is awarded against the lowest ranking a property achieves from the three keyareas of assessment:

1. Facilities & Services

2. Cleanliness

3. Quality & Condition

The overall result or percentage scores correspond directly with the range of facilities & services and their levelof cleanliness, quality & condition.

The table below shows the results for a 4 STAR Serviced Apartment property and how the lowest rankingfrom the three key areas of assessment determines the official STAR Rating.

FACILITIES &SERVICES

CLEANLINESS QUALITY &CONDITION

STAR RATING

Excellent (85100%) Excellent (95100%) Excellent (90100%)

Superior (7084%)

Very Good (8594%)

Superior (7589%)

Very Good (6069%) Very Good (6574%)

Good (5059%)Good (5564%)

Reasonable (4554%)

Moderate (3049%)

Good (7584%)

Moderate (3544%)

Adequate (3034%)

Acceptable (2029%)Satisfactory (2529%)

Acceptable (2024%)

Cleanliness is the most important area of assessment and official STAR Ratings will only be awarded to ServicedApartments that achieve and maintain an overall minimum standard of 75%.

The benchmarks or percentage bands used to determine a STAR Rating have been substantiated by fieldtesting and consumer research.

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Consumer Importance Weighting Index

The Consumer Importance Weighting Index is a statistically robust and proven evaluation technique that wasdeveloped by experts from the (then) Sustainable Tourism CRC at Victoria University.

Each area of a Serviced Apartment that is assessed for an official STAR Rating has been ranked accordingto its importance to the guest or consumer. The Bedroom area is considered by the consumer as the mostimportant and, therefore, has been given the highest overall weighting:

AREA


CLEANLINESSQUALITY &

CONDITION

CONSUMER IMPORTANCE WEIGHTING

Bedroom 23% 17% 20%

Bathroom 16% 18% 17%

Kitchen Area 10% 17% 10%Building Exterior 9% 7% 13%

Recreation Facilities 11% 10% 8%

Food & Beverage 10% 9% 10%

Lounge and Dining 6% 7% 6%

Guest Services 9% 8% 10%

General Facilities 6% 7% 6%

100% 100% 100%

Each area is then broken down into groups and also ranked, using the Bedroom as anexample:

BEDROOMFACILITIES &

SERVICESCLEANLINESS

QUALITY &CONDITION


Bedcovers n/a

Minimum OverallScore of Good

Required

1.6%

Bedding 7.8% 3.2%

Mattress/Size of Bed 3.6% 5.1%

Clothes Storage &

Bed Furnishings

2.3% 1.5%

Bedside Lighting 0.9% 1%

Room Lighting 1.1% 1%

Free Floor Space 3.5% n/a

Window Coverings& Privacy

3.8% 2.4%

Walls & Ceilings n/a 2.1%

Floor Coverings n/a 2.1%

23% 17% 20%

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These groups are broken down to corresponding Standards (criteria) across the three key areas of assessment:

Facilities & Services

Standards have been ranked by the consumer and are measured against a value scale of 1 (least important)through to 6 (most important). Using the Mattress/Size of Bed criteria as an example:

According to the Consumer Importance Weighting Index, the most a property may score for a Mattress/Sizeof Bed is 3.6%:



CONDITION


3.6%Minimum OverallScore of Good

5.1%

The Mattress/Size of Bed is then measured against the ranking scale and Guidelines, with a King Size Bedawarded the maximum value of 6, a Queen Size Bed a value of 5, and Standard Double or Standard Single/Twins a value of 3:

StandardMaximumRank/Value

Guideline

King Size 6A King Size Bed will measure 2030mm x 1830mm. Or, split kingor 2 x king singles

Queen Size 5 Minimum 2030mm x 1530mm

Standard Double 3 Minimum 1900mm x 1370mm

Standard Single/Twin 3 Minimum 1800mm x 920mm

Additional Rooms (These Standards not included in One Bedroom Units)

King Size 6 As above

Queen Size 5 As above

Standard Double/Single 3 As above or 2 x full size single beds

Bunk 3 Purpose designed ladder and safety barrier

As a result, King Size Beds will achieve the total 3.6% weighting for this criteria.

StandardMaximumRank/Value

Weight Result

King Size Bed 6 100% 3.6%

Queen Size Bed 5 83% 3%

Standard Double 3 50% 1.8%

Standard Single/Twin 3 50% 1.8%

Bunk 3 50% 1.8%

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Cleanliness

Cleanliness is measured across a broad range of Standards to determine an overall result. As cleanliness is themost important factor for the consumer, it is now an immediate pass or fail for any assessment.

A property must achieve a minimum overall score of 75% for cleanliness to receive an official STAR Rating orto remain eligible in the Scheme.

If Cleanliness is the lowest ranking of the three key areas of assessment, the property will be issued a RatingUnder Review status and be subject to an unannounced assessment within six months at the propertysexpense. Should the subsequent assessment not meet the required Standard, the property remains RatingUnder Review until next assessment.

Cleanliness is simply defined as the absence of dirt, including dust and stains, at the time of assessment.

Cleanliness is assessed at 80 areas throughout the property, from bedding, floors, appliances, toilet or shower

recess (for example), to the building exterior.Standards are measured against a value scale of Major-Some-Minor-None, with Major awarded the lowestvalue and None the highest. In particular, properties will be measured against two key factors:

The degree of cleanliness; AND/OR

The frequency of issues that have been identified.

As before, using the Mattress/Size of Bed criteria as an example:

Severe/Heavy issues would include major ie: large or numerous marks/discolouration on mattress/base whichare unable to be removed; thick dust build-up.

Moderate issues would include obvious marks/discolouration on mattress/base, maybe removable; build up ofdust.

Light issues would include less obvious marks on mattress/base and/or minor dust which would be easilyremoved.

RANKING SCALE

BEDDING

STANDARDS

Frequency:Major issues (>4)

MAJOR

Frequency:Some issues (3-4)


SOME

Frequency:Few issues(


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Quality & Condition

Standards are measured against a combined value scale, for example:

1. Quality (Satisfactory-Moderate-Good-Very Good-Excellent)

MATTRESS & BASE

SATISFACTORY MODERATE GOOD VERY GOOD EXCELLENT

100mm (approx)

foam mattress on

wire/chipboard

base, basic shallow

innerspring

no topper

200mm (approx)

high density foam

mattress on wire/ply

timber base, shallow

innerspring

separate mattress

topper -polyester

standard coil

spring ensemble or

equivalent, comfort

layers, may have

added pillow top

separate mattress

topper microfibre

coil spring ensemble

or equivalent,

comfort layers, pillow

top

separate mattress

topper microfibre,

down

latex or pocket

spring ensemble or

equivalent with deep

comfort layers and

thick pillow top

separate mattress

topper goose

down or latex

For the purpose of assessing quality, the words satisfactory, moderate, good, very good and excellent areused to signify the different standards in broad terms. The Standards are defined by typical indicators whichrepresent consumer expectations. These indicators are neither prescriptive nor definitive to recognise the widevariety of elements that may be included.

The assessment of quality includes design elements, material, construction technique, sustainability, experientialand functional. Consumer research also showed modernity (stylishness, freshness, innovativeness, avant-garde)to be a significant component of quality.

These indicators were established by Australian accommodation operators and suppliers, as well as

independent experts from the RMIT School of Design in Melbourne, Victoria.

2. Condition (Major-Some-Minor-None)

Condition is measured against the same ranking scale as Cleanliness (described above), with Major awarded thelowest value and None the highest.

Condition is defined as the absence of defects, tears, stress or wear, holes, or frays at the time of assessment.

Severe/heavy issues may include mattress base with large tears/holes, sagging, visible springs.

Moderate issues may include mattress base with fabric showing signs of wear, small tears/holes, weakening ofmattress sides/edges.

Light issues may include mattress padding beginning to flatten, pulled threads in fabric.

RANKING SCALE

BEDDINGSTANDARDS

Frequency:Major issues (>4)

MAJOR



SOME

Frequency:Few issues(


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Values for Quality & Condition are combined and weighted according to where consumers have high or lowexpectations.

For example, the quality and condition of a Mattress is the most important element in a Bedroom while

Bedside Lighting is the least important. Both must be of acceptable quality and condition, but differentweightings will apply to the final result or percentage score:

BEDROOMFACILITIES &

SERVICESCLEANLINESS

QUALITY &CONDITION


Bedcovers n/a

Minimum OverallScore of Good

Required

1.6%

Bedding 7.8% 3.2%

Mattress/Size of Bed 3.6% 5.1%

Clothes Storage &

Bed Furnishings 2.3% 1.5%

Bedside Lighting 0.9% 1%

Room Lighting 1.1% 1%

Free Floor Space 3.5% n/a

Window Coverings& Privacy

3.8% 2.4%

Walls & Ceilings n/a 2.1%

Floor Coverings n/a 2.1%

23% 17% 20%

Quality & Conditionof Mattress more

important thanBedside Lighting}

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LICENSING & ASSESSMENT PROCESS

Scheme Entry Criteria Satisfied

STAR Rating Licence Application

Licence Application Approved

Property Assessment Completed

Provisional STAR Rating Issued

Assessment Audit & Confirmation

Assessment Report Issued

STAR Rating Licence Issued

Dispute Resolution

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SERVICED APARTMENTS

STANDARDS & GUIDELINESGUEST SERVICES


CLEANLINESSQUALITY &CONDITION


9% 8% 10%

Reception Hours



CONDITION


4.5%Min Overall Score of

Good8%

Facility Guidelines:

StandardMaximum

Rank/ValueGuideline

24 hours 6Reception staffed 24 hours, 7 days aweek.

Or Minimum 16 hours 5Reception staffed 16 hours plus nightbell or direct phone to manager.

Or Minimum 14 hours 4 As above 14 hours.



Or Less than 8 hours 1 As above less than 8 hours.

Condition scores apply in lieu of Quality Guidelines.

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Customer/Guest Services



CONDITION



Good2%


StandardMaximum

Rank/ValueGuideline

Guest Feedback Practices 5Evidence of formal guest feedback/satisfaction surveys and practices.

Staff Induction & Training 4Evidence of guest service induction andtraining programs for all staff.

Business Centre 3Dedicated business centre includingcomputer, printers, internet access

Day Spa 3Dedicated spa, professionally staffedoffering a variety of treatments.

Internet Kiosk 3 Available on site.

Secretarial 2Staff available to provide secretarialservices.

Concierge/Porter 3 Dedicated and staffed concierge desk.

Grocery/Pantry Service 2In unit Grocery service, ordered throughproperty and delivered to unit

Wireless Internet 3Wireless internet connection available inpublic areas of property.

Housekeeping 24 hoursInclusive

5Housekeeping services available 24hours, 7 days and included in the rate.

Or Housekeeping


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RECREATIONAL FACILITIES

FACILITIES &

SERVICES


CONDITIONCONSUMER IMPORTANCE WEIGHTING

11% 10% 8%

Facility Guidelines:A tolerance may apply for all measurements (under) and will be confirmed upon assessment.

StandardMaximum

Rank/Value Guideline

Large Swimming Pool 4 Minimum size 15m x 5m or 75sqm.

Or Medium SwimmingPool

3 Minimum size of 10m x 4m or 40sqm.

Or Small Swimming Pool 2Less than 10m x 4m or 40sqm butgreater than 24sqm.

Indoor Pool 2 Heated indoor pool.

Pool Towels 1Pool towels available in unit/pool area/reception.

Sauna 2 Available to guests within the complex.

Steam Room 2 As above.

Spa/Hot Tub 2 As above.

Tennis Court 2 As above.

Or Half Court Tennis 1 As above.

Gym 2Minimum of 3 separate pieces ofequipment on site.

Gym Towels 1Gym towels available in-room/gym area/

reception.Playground 2

Minimum three (3) separate child playfacilities/equipment, on site.

BBQ 2 BBQ for each unit.

Or Communal BBQ 1 BBQ available to all guests.

Other 2Maximum 1 other recreational facilityto apply.

Conditions scores apply in lieu of Quality Guidelines.

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BUILDING EXTERIOR

FACILITIES &

SERVICES



9% 7% 13%

Parking Area/Driveways



CONDITION


9%Min Overall Score of

Good3.3%


StandardMaximum

Rank/ValueGuideline

Valet Parking 5 Dedicated valet parking.

Or Sufficient OnsiteParking

4

Onsite parking to all rooms. Allowanceis given for properties located within5km of city these properties mustprovide one car space per two units.

Or Dedicated Off-siteParking

3Conveniently located off-site parking vouchers provided.

Secure Car Parking 2Parking accessible via key, intercom, orelectronic card.

Covered Parking 3Under cover parking provided for allunits.

Weather Protection 2

Under cover access to reception. Access

from underground parking acceptable.

External Video Surveillance 3Video surveillance of car parking area/allguest vehicles, external common areas.


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Signage



CONDITION


n/aMin Overall Score of

Good2.5%

Facility Guidelines do not apply.


Gardens & Landscaping

FACILITIES &SERVICES CLEANLINESS QUALITY &CONDITION



Good3.3%



Building Wall Surfaces



CONDITION



Good3.9%



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FOOD & BEVERAGE

FACILITIES &

SERVICES



10% 9% 10%

Restaurant/Cafe



CONDITION



Good10%


StandardMaximum

Rank/ValueGuideline

Restaurant/Cafe 57 days 3 meals, provided onsiteand/or offsite.

Or Restaurant/Cafe 4 As above 7 days 2 meals.

Or Restaurant/Cafe 3 As above 7 days 1 meal.

Or Restaurant/Cafe 2 As above 5 days 1 meal.


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Room Service



CONDITION



Goodn/a


StandardMaximum

Rank/ValueGuideline

3 Meals & 7 days 4 Meals to units 3 meals 7 days.

Or 2 Meals & 7 days 3 2 meals 7 days.

Or 1 Meal & 7 days 2 1 meal 7 days.

24hr Room Service 324 hour provision of beverages, snacksand ice. Menu in unit.

Or 12hr Room Service 2 As above minimum 12 hours.

External Supply of RoomService

3Charge back, voucher and/or paymenton delivery 7 days and 3 meals fromexternal food outlets.

Full Mini Bar 2

Selection of alcoholic and non-alcoholic

beverages plus light snacks eg peanuts,chips, chocolates. Mini Bar price list tobe in unit.

Or Limited Mini Bar 1Selection of non alcoholic and/oralcoholic drinks.

Vending Machine/SmartBar

2Vending machine/smart bar available 24hours.

Condition scores and Quality Guidelines do not apply.

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BEDROOM

FACILITIES &

SERVICES



23% 17% 20%

Bedcovers



CONDITION



Good1.6%


Quality Guidelines:Areas considered in this assessment include: bedspread, quilt, doona cover, top sheet of triple sheeting,decorative pillows, accessories such as throws, cushions, bed runners, bed base covering i.e. valance orupholstered.

BEDCOVERS


quilt polyester/

mix fill

basic throw over

bedcover single layer

of fabric eg synthetic

mix

triple sheeting

(linen/sheets qualityguidelines apply)

no valance or basic

synthetic gathered

style

no coordination of

style or design

quilt polyester fill

basic throw over

bedcover single/

lined fabric eg

cotton/synthetic mix

triple sheeting

(linen/sheets quality

guidelines apply)

poly cotton valance

limited coordination

of style or design

quilt -microfibre/

feather fill

standard quilted/

reversible throw over

bed cover fabric eg

cotton

triple sheeting

(linen/sheets qualityguidelines apply)

fitted tailored

valance, factory

upholstered

coordinated style and

design elements

quilt feather &

down fill, microfibre/

down fill

thickly quilted

tailored bedspread

fabric eg high thread

count cotton

triple sheeting(linen/sheets quality

guidelines apply)

fitted valance of

quality heavy fabric

or lined, and maybe

quilted

custom designed and

coordinated with

room style

quilt wool, 100%

goose down fill

thickly quilted

tailored bedspread

fabric eg silk

triple sheeting

(linen/sheets quality

guidelines apply)

custom designed

valance which is

lined fabric eg silk

coordinated with

obvious use of

elements and

principles of design

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Bedding



CONDITION



Good3.2%


StandardMaximum

Rank/ValueGuideline

Mattress Protector3

All mattresses to have protective cover may/may not have stain/waterproofbarrier.

Pillow Protector 3 All pillows have protective cover.

Spare Blankets/Quilts 2Additional blanket/quilt providedfor each bed in room or 24housekeeping.

Quality Guidelines:These Guidelines are typical indicators that may include, but are not limited to, the following:

BEDDING

Sheets & Pillowcases


fabrics eg synthetic

mix, thinly woven

cotton

creased

top sheet/pillow case

no header, basic

narrow hem

fabrics eg poly cotton

(eg 80/20) or thinly

woven cotton

creaseless

top sheet/pillow

case no header,

standard hem

fabric such as

polycotton (eg

50/50), medium

weave cotton

creaseless

header minimal

decorative

enhancement such

as cuffed with single

stitching

fabrics such as

polycotton (eg

20/80)

professionally

laundered/creaseless

header decorative

enhancement such

as cuffed and twin

stitching

fabrics such as tightly

woven pure cotton

professionally

laundered/pressed

header decorative

enhancement such as

hem stitched, piping,

pillowcases may be

finished with self

flange

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BEDDING (CONT)

Mattress/Pillow Protectors


synthetic or

bonded fabric eg

polypropylene

mattress protector

with elastic anchor

straps

pillow protector

bonded

polypropylene,

envelope style or zip

closure

synthetic fabric

mattress protector

with elastic anchor

straps

pillow protector,

medium weave

cotton envelope style

or zip closure

quilted cotton/poly

cotton protectors

mattress protector

with elastic straps

pillow protector

quilted cotton/blend,

envelope slip cover

quilted cotton/poly

cotton protectors

mattress protector

with elastic straps/

fitted sheet style

pillow protector

quilted cotton

envelope slip cover

protectors thickly

quilted, tightly woven

cotton

mattress protector

fitted sheet style or

zip closure

pillow protector

thickly quilted tightly

woven cotton,

zipped closure

Pillows


fill polyester

cover bonded

fabric eg

polypropylene

fill polyester/

microfibre mix

cover woven

synthetic fabric eg

polyester

fill microfibre,

feather

cover woven fabric

eg cotton or cotton/

synthetic mix

fill microfibre,

down/feather mix,

may have latex core,

memory foam

cover woven fabric

eg cotton or cotton/

synthetic mix

fill goose down,

latex

cover tightly woven

cotton with double

stitching/piping with

boxed edge

Blankets


acrylic or polyester synthetic mix such as

polyester fleece

cotton blends, wool

blends, synthetic

velour

cotton, wool blends wool with satin

edging, cashmere,

fine cotton

CONTENTS


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2D-1,F1-E_3.3 March 2012

Mattress/Size of Bed



CONDITION



Good5.1%


StandardMaximum

Rank/ValueGuideline

King Size 6 Minimum 2030mm x 1830mm or,split king or 2 x king singles.

Or Queen Size 5 Minimum 2030mm x 1530mm.

Or Standard Double 3 Minimum 1900mm x 1370mm.

Or Standard Single/Twin 3 Minimum 1800mm x 920mm.

Additional Rooms (These Standards not included in One BedroomUnits)

King Size 6 As above.

Or Queen Size 5 As above.Or Standard Double/Single

3 As above or 2 x full size single beds.

Or Bunk 3Purpose designed ladder and safetybarrier.


MATTRESS & BASE


100mm (approx)

foam mattress on

wire/chipboard

base, basic shallow

innerspring

no topper

200mm (approx)

high density foam

mattress on wire/ply

timber base, shallow

innerspring

separate mattress

topper -polyester

standard coil

spring ensemble or

equivalent, comfort

layers, may have

added pillow top

separate mattress

topper microfibre

coil spring ensemble

or equivalent,

comfort layers, pillow

top

separate mattress

topper microfibre,

down

latex or pocket

spring ensemble or

equivalent with deep

comfort layers and

thick pillow top

separate mattress

topper goose

down or latex

CONTENTS


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2D-1,F1-E_3.3 March 2012

Bed Furnishings & Clothes Storage

FACILITIES &

SERVICES




Good1.5%

Facility Guidelines:All measurements will be taken from within any frames and a tolerance of 20mm may apply for allmeasurements (under) and will be confirmed upon assessment.

StandardMaximum

Rank/ValueGuideline

Bedside Table/Shelf All 3Bedside table/shelf provided adjacent to allpermanent sleeping positions (except upperbunk).

Or Less Than All 2 As above to minimum of 50%.

Bedside Table/Shelf Adequate Size

2Minimum space 900sqmm for eachpermanent sleeping position.

Clock Radio/Alarm All 3Clock/Alarm (may be part of television) ineach bedroom.

Or Clock Radio/Alarm Some

2 As above 50% or more bedrooms.

Full Length Mirror 3

Minimum 1200mm(H) x 400mm(W)

(minimum height of 1800mm from floor toupper edge of mirror).

Or Medium Mirror 2 Minimum 600mm(H) x 350mm(W).

Or Small Mirror 1 Less than 600mm(H) x 350mm(W).

Mirror All 2 Mirror provided in all bedrooms.

Wardrobe/Purpose BuiltHanging Space All

3Wardrobe or purpose built hanging space ineach bedroom.

Or Less Than All 2 As above to less than all bedrooms.

Screened From Room 2 Doors or walk in robe.

Spacious Wardrobe 2 Minimum of free hanging space 1550mm(H) x 750mm(W) x 550mm(D).

Or Adequate Wardrobe 1Minimum of free hanging space 1400mm(H) x 450mm(W) x 450mm(D).

Sufficient Clothes Hangers 2Minimum 3 clothes hangers per sleepingposition.

Clamp Hanger Provided 2 Minimum 1 clamp hanger per wardrobe.

Sufficient Drawers or EnclosedShelf Space

2Minimum 400mm(W) x 300mm(D) x100mm(H) for each permanent sleepingposition.

Or Sufficient Shelf Space 1 As above shelf space not enclosed.

Defined Luggage Rack All 2 Fixed or portable luggage rack in eachbedroom.

Or Less Than All 1 As above less than all bedrooms.

CONTENTS


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2D-1,F1-E_3.3 March 2012

Quality Guidelines:Areas considered in this assessment include wardrobe(s) hanging space, drawers, shelving space dressingtable, luggage racks, coat hangers and wardrobe door handles/knobs; bed heads, bedside tables/shelves, and

clothes storage drawers, wardrobes and mirrors. These Guidelines are typical indicators that may include, butare not limited to, the following:

CLOTHES STORAGE & FURNISHINGS


material eg aged/

dated melamine/

laminates/timber

MDF, PVC

glass tops eg with

unpolished edges,

aged laminates

mirror unframed

basic wardrobe

doors, painted

chipboard

no backing, no

runners, staples

no coordination of

style or design

materials eg

melamine, imitation

timber veneers,

laminates

glass tops eg with

polished edges,

laminates

mirror basic

plastic frame

wardrobe doors

aged/dated

melamine/laminates

drawer runners,

glued joins


of style or design

materials eg timber

plywood, melamine,

timber veneers,

laminates

glass tops eg with

polished edges,

laminates

mirror powder

coated frame,

unframed bevel

aluminium/powder

coated framed,

mirrored wardrobe

doors, melamine/

laminate

backed, drawer

runners, screws

coordinated style/

design elements

materials eg designer

timber veneers

glass tops eg with

polished edges

reconstituted stone

mirror customdesigned frame

frameless mirrored

wardrobe doors,

timber/veneer,

timber

concealed hardware

custom design and

coordinated with

overall room style/

theme

materials eg solid

timbers, marble,

stone

mirror custom

designed framed

with polished,

bevelled edge

custom designed

frameless mirrored

wardrobe doors,

solid timber

concealed hardware,

interior illumination

coordinated with

obvious use of

elements and


CONTENTS


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2D-1,F1-E_3.3 March 2012

Bedside Lighting



CONDITION



Good1%


StandardMaximum

Rank/ValueGuideline

Bedside lighting All 3Bedside lighting to all permanentsleeping positions.

Or Less Than All 2As above to minimum 50% ofpermanent sleeping positions.

Individual Switches 2Separate switches that operateindividual lights/lamps to all permanentsleeping positions.

Quality Guidelines:Areas considered in this assessment include bed lamps, bed lights, light shades & diffusers. These Guidelines aretypical indicators that may include, but are not limited to, the following:

BEDSIDE LIGHTING


dated pelmet,

fluorescent lighting

small ineffective

bedside lamps

power cords

exposed

no coordination of

style or design


light-weight lamp

base with basic

shade, touch lights

power cords

exposed


of style or design

standard down or

wall mounted lights

weighted bedside

lamp, may have

directional head

attempts to

conceal power

leads

coordinated style/

design elements

down lights halogen

or LED

custom made bedside

lamps, weighted base

power cords concealed

custom design and

coordinated with

overall room style/

theme

architectural design

down lighting

designer bedside

lamps with solid

construction

power cords

concealed

coordinated with

obvious use of

elements and


CONTENTS


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2D-1,F1-E_3.3 March 2012

Bedroom Lighting



CONDITION



Good1%


StandardMaximum

Rank/ValueGuideline

Sufficient Lighting 3Effective lighting to all functional areasof bedroom including but not limited to:mirror/s, wardrobe, luggage rack.

Spare Power Point(s) 2

Spare power points provided in eachroom double adaptors and powerboards (without individual switches) arenot acceptable.

Quality Guidelines:Areas considered in this assessment include bed lamps, bed lights, light shades & diffusers. These Guidelines aretypical indicators that may include, but are not limited to, the following:

BEDROOM LIGHTING


exposed globes or

fluorescent tubes

dated light fixtures

and fittings

no coordination of

style or design


diffuser panels

basic oyster lighting


of style or design

standard down lights

oyster fittings with

design element

coordinated style/

design elements

down lights

halogen or LED

custom light shades

may be sensor

lighting with manual

over-ride

custom design and

coordinated with

overall room style/

theme


down lights

designer light fittings,

may have electronic

controls, digital touch

pads

coordinated with

obvious use of

elements and


CONTENTS


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2D-1,F1-E_3.3 March 2012

Window Coverings & Privacy



CONDITION



Good2.4%


StandardMaximum

Rank/ValueGuideline

Adequate Day Privacy 6

Bedroom window screening (eg sheercurtain, blinds, window tinting) allowsin room guest to see out and givesprivacy from external.

Adequate Night Privacy 6All windows/glass sliding doors fittedwith covering for total privacy.

Insect Screens 2Fine mesh screening on all windows/sliding doors.

CONTENTS


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2D-1,F1-E_3.3 March 2012

Quality Guidelines:Areas considered in this assessment include blinds/curtains, drapes, window trims, (including pelmets). TheseGuidelines are typical indicators that may include, but are not limited to, the following:

WINDOW COVERINGS


curtain fabric unlined

or without bonded

backing

no sheers

exposed tracking/

conduit rod

plastic venetians

plastic roller blinds,vertical blinds

no coordination of

style or design

curtain fabric with

bonded backing

sheer curtains with

little or no fullness

exposed tracking

aged venetians

aged roller blinds


of style or design

curtain fabric

coated or bonded

back

standard sheer

curtains

tracking exposed,

designer rods

imitation timbervenetians/shutters

woven plastic

roller blinds

coordinated style/

design elements

thick quality drapes

with separate

insulated lining

sheers with generous

fullness

bulkheads, pelmets

concealed tracking

woven fibreglass,

channelled roller

blinds

contemporary timber

venetians/shutters

custom design and

coordinated with

overall room style/

theme

thick quality drapes

with generous

fullness with separate

lining and separate

insulated backing,

maybe motorised

quality sheers with

generous fullness,

may be motorised

bulkheads, pelmets

and/or other design

elements concealing

tracking/hardware

quality timber

venetians/shutters

custom made

motorised/channelled

blinds

coordinated with

obvious use of

elements and


CONTENTS


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2D-1,F1-E_3.3 March 2012

Free Floor Space



CONDITION



Goodn/a

Facility Guidelines:Areas within the bedroom that are less than 500mm will not be considered as part of the overall floor space.Entrances will be included as part of overall floor space. A tolerance may apply for all measurements (under)and will be confirmed upon assessment.

Standard MaximumRank/Value

Guideline

Spacious Area 4Minimum 12sqm or greater of free floorspace.

Or Adequate Area 3Minimum 9sqm or greater of free floorspace.

Or Small Area 1Minimum of 6sqm or greater of freefloor space.

Separate Bedrooms All 3All bedrooms separate to lounge/diningarea with doors.


CONTENTS


35/72


36/72




2D-1,F1-E_3.3 March 2012

Floor Coverings



CONDITION



Good2.1%



FLOOR COVERINGSSATISFACTORY MODERATE GOOD VERY GOOD EXCELLENT

poly propylene

carpet, low density

dated vinyl sheeting

dated tiles, low grade

carpet tiles

no coordination of

style or design

nylon carpet, low

density

dated vinyl

basic tiles


of style or design

medium density

synthetic/mix carpet

laminated timber

floor/plank vinyl,

carpet tiles, polished

timber floors

eg cypress pine,

bamboo

standard tiles

coordinated style/

design elements

high density wool

mix carpet eg 80/20

polished solid

hardwood timber

floors eg brushbox

contemporary tiles

custom design and

coordinated with

overall room style/theme

high density pure

wool carpet/thickness

of pile

polished solid

hardwood quality

timber floors eg

jarrah, ironbark

tiles eg natural stone,

marble, limestone,

reconstituted stone

coordinated with

obvious use of

elements and


CONTENTS


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2D-1,F1-E_3.3 March 2012

BATHROOM

FACILITIES &

SERVICES



16% 18% 17%

Shower Recess & Bath



CONDITION



Good2.9%


StandardMaximum

Rank/ValueGuideline

Separate Shower and FullSize Bath 5 Separate full size bath (minimum of1300mm x 600mm) plus shower recess.

Or Shower over Bath 4 Shower over full size bath, spa bath.

Or Shower Recess 3 Shower recess only.

Large Shower 5 Minimum 1800mm (length plus width).

Or Adequate Shower 4 Minimum 1500mm (length plus width).

Spa Bath or Plunge Bath 2 Spa bath or plunge bath.

Height of Shower Head/Rose

2Minimum 1900mm adjustable armacceptable to meet dimension.

Soap Holder 2Dedicated soap holder or mountedsoap dispenser.

Toiletries Holder 2Dedicated shelf/space for guesttoiletries.

CONTENTS


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2D-1,F1-E_3.3 March 2012


SHOWER RECESS & BATHBath


dated/aged plastic

bath

basic plastic or acrylic

bath

standard design

acrylic, enamel bath

contemporary

baths acrylic,

reconstituted stone,

steel with porcelain

finish

designer baths

stone, steel with

porcelain finish

SHOWER


dated wall tiles,shower base

aged moulded

plastic/fibreglass

recess and base

lightweight plastic

shower curtain

plastic shower grate

no coordination of

style or design

basic tile walls,shower base

moulded fibreglass

recess and base

shower curtain,

segmented glass

sliding doors

plastic/chrome

shower grate


of style or design

standard tiled walls

standard tiled/

moulded shower

base

framed shower

screen or designer

curtain

chrome shower grate

coordinated style/

design elements

hobless showerrecess with fully tiled

walls reconstituted

stone tiles

tiled, reconstituted

stone shower floor

semi frameless glass

shower screen

designer steel

shower grate

custom design andcoordinated with

overall room style/

theme

hobless showerrecess with fully tiled

walls stone tiles

tiled, stone shower

floor

frameless glass

shower screen

designer shower

grate, tile insert grate

coordinated with

obvious use ofelements and


CONTENTS


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2D-1,F1-E_3.3 March 2012

Vanity



CONDITION



Good2%


StandardMaximum

Rank/ValueGuideline

Bench/Shelf Space 3 Minimum dimensions of 300mm x200mm.

Or Adequate BenchShelf Space

2Bench/shelf space is less than 300mmx 200mm, minimum dimension of150mm.

Hand Basin 3 Minimum 400mm x 250mm.

Or Adequate Hand Basin 2 Less than 400mm x 250mm.

Shelving/Storage Space 2Separate shelving adjacent to/or underhand basin, minimum measurement of150mm.

CONTENTS


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2D-1,F1-E_3.3 March 2012

Quality Guidelines:Areas considered in this assessment include the hand basin, plugs, bench/shelf space, drawers (includinghandles), tiling/grouting and splashbacks. These Guidelines are typical indicators that may include, but are not

limited to, the following:

HANDBASIN


dated design

plastic, aged

polymarble

no coordination of

style or design

basic design

moulded acrylic


of style or design

standard design

polymarble, acrylic

coordinated style/

design elements

contemporary design

quality finish eg


acrylic

custom design and

coordinated with

overall room style/

theme

customised design

and style/theme

high quality finish eg

stone, glass, ceramic

coordinated with

bathroom with

obvious use of

elements andprinciples of design

BENCHTOP


dated laminate

sheeting, dated

moulded acrylic

no coordination of

style or design

basic laminate

sheeting, moulded

acrylic


of style or design

standard laminate,

polymarble

coordinated style/

design elements


designer laminate

custom design and

coordinated with

overall room style/

theme

stone, glass

reconstituted stone

coordinated with

obvious use of

elements and


VANITYSATISFACTORY MODERATE GOOD VERY GOOD EXCELLENT

no splashbacks

dated laminate,

painted doors

interior of vanity

unsealed

exposed PVC

plumbing

no coordination ofstyle or design

dated tile splashback

basic design laminate/

melamine doors

exposed PVC

plumbing


of style or design

standard splashback

tiles

laminate/melamine

doors, shelving

plumbing chrome

finish or concealed

coordinated style/

design elements

high grade splashback

eg contemporary

tiles, glass

contemporary

laminate/melamine

doors/shelving

concealed or

decorative plumbing

custom design andcoordinated with

overall room style/

theme

high grade splashback

eg glass/mirror/tile

splashbacks

designer laminate/

melamine doors/

shelving

all plumbing is

concealed or

decorative

coordinated with

obvious use of

elements and


CONTENTS


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2D-1,F1-E_3.3 March 2012

Bathroom Fittings



CONDITION



Good1.7%

Facility Guidelines:All measurements will be taken from within any frames and a tolerance of 20mm may apply for allmeasurements (under) and will be confirmed upon assessment.

StandardMaximum

Rank/ValueGuideline

Mixer Taps 2 Flick mixer or separate tap set withcommon spout.

Large Mirror 3Minimum 600mm(H) x 450mm(W),measured within the frame.

Or Adequate Mirror 2Minimum 450mm(H) x 350mm(W), asabove.

Or Small Mirror 1Less than 450mm(H) x 350mm(W), asabove.

Conveniently LocatedMirror

2Located above hand basin/vanity unit,minimum measurement from floorbetween 1200mm and 1800mm.

Towel Rails 2 Purpose designed towel rails.

Adequate Towel Rails 2Minimum 450mm per sleeping position(pull out/portable clothes line acceptableto include in measurements).

Adequate Clothes Hooks 2Minimum 2 separate hooks or 1 doublehook, small plastic adhesive hooks notsufficient.

Quality Guidelines:Areas considered in this assessment include taps, spout, hooks, towel rails, mirror and mirror lighting, towel

racks, shower head/rose, soap holders & shampoo holder, door lock and door, toilet roll holder and toiletbrush. These Guidelines are typical indicators that may include, but are not limited to, the following:

BATHROOM FITTINGS


dated fittings with

plastic finishes

frameless standard

mirror

no coordination of

fittings & fixtures

basic fittings with

plastic finishes

plastic framed mirror


of fittings & fixtures

standard range

fittings predominately

chrome

framed mirrors

coordination of

fittings & fixtures

matching

custom designed

chrome fittings

framed bevel edge

mirror or mirror

recessed into tiling

custom design and

coordinated with

overall room style/

theme

custom designed

fittings, stainless steel

finish

bevel edge designer

mirror with quality

framing or mirror

recessed into tiling

coordinated with

obvious use of

elements and


CONTENTS


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2D-1,F1-E_3.3 March 2012

Toilet Area



CONDITION



Good2.8%


StandardMaximum

Rank/ValueGuideline

Rubbish Bin 2Minimum 1 rubbish bin for eachbathroom, additional rubbish bin forseparate toilet.

Extra Toilet Rolls 2 One or more additional toilet rolls.

Toilet Brush & Holder 2Toilet brush and holder provided.Allowance for 24hr housekeeping.

Quality Guidelines:Areas considered in this assessment include toilet suite (including cistern and seat), paper dispenser, waste bin,hooks, door and door lock, and plumbing. These Guidelines are typical indicators that may include, but are notlimited to, the following:

TOILET AREA


two piece toilet suite

with exposed S trap

plastic cistern

no coordination of

style or design

two piece toilet suite,

enclosed S trap

plastic cistern


of style or design

close coupled toilet

suite

mid range

combination of

ceramic & hard

plastic

coordinated style/

design elements

wall faced/wall hung

toilet suite

porcelain/ceramic

finish

custom design and

coordinated with

overall room style/

theme

wall faced/wall hung

pan, concealed

cistern

high quality porcelain/

ceramic finish

coordinated with

obvious use of


CONTENTS


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2D-1,F1-E_3.3 March 2012

Bathroom Lighting



CONDITION



Good1.7%


StandardMaximum

Rank/ValueGuideline

Sufficient Lighting 3

Positioned so no area of the bathroomlacks light it must effectively cover allareas (shower, bath, vanity, toilet, andmirror).

Spare Power Points 2 Spare power point/s provided.

Quality Guidelines:Areas considered in this assessment include lighting, light shades, diffusers, power points, switches and heatlamps. These Guidelines are typical indicators that may include, but are not limited to, the following:

BATHROOM LIGHTING


exposed globes or

fluorescent tubes

dated light fixtures

and fittings

no coordination of

style or design


diffuser panels

basic oyster lighting


of style or design

standard down lights

oyster fittings with

design element

coordinated style/

design elements

down lights

halogen or LED

custom light shades

may be sensor

lighting with manual

over-ride

custom design and

coordinated with

overall room style/

theme


down lights

designer light fittings,

may have electronic

controls

coordinated with

obvious use of

elements and


CONTENTS


44/72


45/72




2D-1,F1-E_3.3 March 2012

Towelling



CONDITION



Good2.6%


StandardMaximum

Rank/ValueGuideline

Additional Towels 2 Additional towels provided for eachsleeping position.

Bath Sheet 2Minimum 800mm x 1600mm for eachsleeping position.

Face Cloth 2 Provided to each bathroom.

Hand Towel 2 Provided to each bathroom.

Bath Robe 2 Provided for each sleeping position.

Quality Guidelines:Areas considered in this assessment include face towels, hand towels, bath mat and bath robes (whereapplicable). These Guidelines are typical indicators that may include, but are not limited to, the following:

TOWELLING


basic towel (approx

600mm x 1300mm)

lightweight cotton/

polyester

basic light weight

cotton, cotton/

polyester towelling

standard size towel

(approx 680mm x

1320mm) medium

weight cotton

towelling

heavy weight cotton

towelling

large towel (approx

750mm x 1500mm),

heavy weight cotton

towelling with dense

loop pile

CONTENTS


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2D-1,F1-E_3.3 March 2012

Window Coverings & Privacy



CONDITION



Goodn/a


StandardMaximum

Rank/ValueGuideline

Bathroom Door 3 Provided for privacy.

Adequate Privacy 6 Opaque glass, blinds, curtain forbathroom window.


Free Floor Space



CONDITION


1.6% Min Overall Score ofGood n/a


StandardMaximum

Rank/ValueGuideline

Spacious Area 4 Minimum 4sqm of free floor space.

Or Adequate Area 3 Equal to or greater than 2sqm.Or Small Area 1 Less than 2sqm but greater than 1sqm.


CONTENTS


47/72




2D-1,F1-E_3.3 March 2012

Walls & Ceilings



CONDITION



Good1.6%



WALLS & CEILINGSSATISFACTORY MODERATE GOOD VERY GOOD EXCELLENT

dated modular,

panelling with visible

joints

combination of dated

tiles and/or basic

brick, concrete block

walls

ceiling panelling

with visible joins

no use of colour

to create theme/

harmony

modular, panelling

with visible joints

combination of basic

tiles and painted

brick or concrete

block walls

ceiling panelling

with visible joins,

plaster

little use of colour

to create theme/

harmony

panelling with no

visible joins

combination of

standard tiles and

plaster/rendered

walls

ceiling plaster,

sprayed concrete

colour has been usedto create a theme/

harmony

contemporary wall

tiles


mirror, glass

ceiling plaster

colour has been

used to create

coordinated theme/

harmony

designer wall tiles, full

wall coverage

natural stone tiles,

glass/mirrored walls

ceiling eg plaster with

design feature

coordinated with

obvious use of


CONTENTS


48/72




2D-1,F1-E_3.3 March 2012

Floor Coverings



CONDITION



Good1.7%



FLOOR COVERINGSSATISFACTORY MODERATE GOOD VERY GOOD EXCELLENT

dated vinyl sheeting

dated tiles

aged plastic floor

grate

no coordination of

style or design

basic vinyl sheeting

basic tiles

plastic/chrome floor

grate


of style or design

standard vinyl

standard tiles

chrome floor grate

coordinated style/

design elements

contemporary tiles

reconstituted stone

designer steel floor

grate

custom design and

coordinated with

overall room style/

theme

natural stone

designer tiles

designer floor grate,

tile insert floor grate

coordinated with

obvious use of

elements and


CONTENTS


49/72


50/72


51/72


52/72




2D-1,F1-E_3.3 March 2012

Lounge Seating



CONDITION


1%Min Overall Score of

Good1%


StandardMaximum

Rank/ValueGuideline

Lounge Seating 4

Purpose designed lounge seating whichhas arms and is fully upholstered. Maybecane/wicker lounge seating with fullypadded cushions.

Or Occasional Seating 3Purpose designed occasional seatingincludes tub chairs, occasional chairs,foam lounges.

Sufficient Seating 2Lounge type seating must be providedfor the maximum number of permanentsleeping positions.

Lounge Seating in Additionto Dining Seating

3Room provided with lounge type seatingplus dining chairs.

Quality Guidelines:Areas considered in this assessment include lounge seating, occasional seating such as tub chairs and accessoriessuch as cushions, throws etc. These Guidelines are typical indicators that may include, but are not limited to,the following:

LOUNGE SEATING


dated construction,

materials low

density foam, loose

weave fabric

dated cane lounge/

chairs

no coordination of

style or design

basic construction,

materials low

density foam, loose

weave fabric

basic cane lounge/

chairs


of style or design

mid-range furniture,

materials medium

density foams, close

weave fabrics

mid range cane

lounge/chairs

coordinated style/

design elements

solid construction,

thickly padded

with high density

foam, tightly woven

commercial grade

fabric, tightly

upholstered

contemporary rattan/

cane lounge/chairs

custom design and

coordinated with

overall room style/

theme

solid construction,

thick padding/

high density foam,

cushions may have

down filling, quality

tightly woven fabric,

tightly upholstered

designer rattan

lounge/chairs

coordinated with

obvious use of

elements and


CONTENTS


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AustralianSTAR Rati

final draft approved s&gs - serviced apartments

Documents