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EDUCATION AND TRAINING SERVICES SECTIONEDUCATION AND TRAINING SERVICES SECTIONGEORGIA DEPARTMENT OF HUMAN SERVICES

DIVISION OF FAMILY AND CHILDREN SERVICES

Staff Development******************

FINAL EXAM

Developed For:Developed For:Georgia Division of Family and Children Services

Education and Training Services SectionCurriculum Developer: Denise Wells

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FINAL ASSESSMENT

This FINAL ASSESSMENT will test yourcomprehension of the material in all fivemodules.  You should master all exercisesBefore proceeding with the next quizsection.  If your performance on any of theprevious exercises indicates that you have notmastered the material, review thatsection of the module and repeat theexercises prior to attempting to take this finalassessment quiz. 

BEGIN FINAL ASSESSMENT BEGIN

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Question 1

Time management includes:

A Listing your goalsB Making a daily scheduleC Prioritizing your tasksD All of the above

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Question 2

All of the following are forms ofnon-verbal communication except?

A SilenceB Facial GesturesC Voice IntonationD Physical Distance

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Question 3

When faced with an irate callerDO NOT:

A Act quickly to resolve the problemB Ask for a line manager C Make a note of the comments D Acknowledge the problem and

agree

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Question 4

You know you have a strongpassword when:

A It’s your name B It’s hard for someone to figure out C It’s easy for you to rememberD It’s not written down

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Question 5

What is the best way to ensure you send a professional email?

A Correct spelling and grammar errorsB Send out agency-wide for feedbackC Use all capital letters to show urgencyD Review it with the team before sending

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Question 6

What is a cause of stress?

A Major life changesB Listing your goalsC Relaxing by taking a napD Getting a good grade on a test

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Question 7

Which of the following dress codesis incorrect?

A Smart casual attire B Comfortable shoes C Midriffs, tank and halter tops D Minimal cologne or perfume

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Question 8

What are the main factors involvedin improving your personal qualitiesat work?

A Technique, practice and motivationB Desire, focus and strategyC Knowledge, willingness and

attitudeD Health, diet and exercise

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Question 9

What are some tips to help youwhen listening to others?

A Establish and maintain eye contactB Concentrate on the spoken wordsC Pay attention to the stressed wordsD All of the above

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Question 10

Which is NOT a way to manage stress?

A Confront the problemB Walk away and ignoreC Physical activityD Relaxation

SUBMIT

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ANSWER KEY

1. D 2. C3. D4. B5. A6. A7. C8. C9. D10. A

SUBMIT