Myanmar Computer Professionals Association

Exam Guide

MCPA Certified Network Associate

Aug 2009

MCPA Certified Network Associate Examination

Introduction The MCPA Certified Network Associate Certification Exam will be primarily formulated to fulfill the requirement of the Myanmar Local ICT industry in the field of hardware, Fundamental Network Administration and Basic Networking concepts. This certification measures essential competencies for microcomputer hardware/system/networking services, engineer with one year experiences, unless need few on job training for his/her job environments. In future, the skill and knowledge measured by this examination will be derived from an industry wide job task analysis (JTA), validated through an industry wide survey, step of MCPA Certified Network Professional Examination and other advanced world wide certifications. 1. Objectives After Completion of this examination, Candidate will

1. Be Certified as Elementary Level Network Engineer for appropriate Networking Field

2. Ready to step up MCPA Enterprise Level Networking Professional Exam and Higher ICT or Network Certifications

3. Be Junior Network Engineer who can capable of Assembling and maintaining System Hardware Devices and Peripherals (their operation and purposes), Implementing, Managing, Maintaining the LANs, SOHO, Workgroup, User and Network system Configurations

2. Classification of Knowledge Area

1. Core Area • System Hardware Devices • I/O Peripherals • Networking Technologies • Common Network services and Administrations

2. Knowledge Area in Details

• Essential System Hardware • CPU, Memory, M/B, Storage • Basic Network Configurations • Network Categories • Network Cabling • Networking Standards (OSI, IEEE) • Wireless Network Standards (IEEE 11a,b,g,h,n) • Understanding TCP/IP, Utilities and Subnetting

• Major NOSes Features • Common Networking Services • Fault Tolerance and Disaster Recovery • Basic Network Security Concepts • Basic Network Troubleshooting

3. Examination Structure Candidate need to sit only one paper exam which totally 180 min to complete. - All Questions are compulsory - All Questions are in English - The questions will indicate that the number of correct answers - The question type may include: Multiple choices Matching Minimum passing score will be average to __70__ % Allocation of Questions in each knowledge area 1. Desktop PC Hardware 20% 2. Desktop OS 10% 3. Networking Fundamental 25% 4. NOS and Network Environment 20% 5. Network Management 15% 6. WLAN 10% 7. WAN Technologies 5% 8. Network Security 5% Note: All percentages are approximate and are subject to change Those area will mainly cover to the concept and technology and this exam will base on Vendor Nutral means not target to dedicated/specific vendor. - Answer sheet will be separately and check only for multiple choices and matching should be appropriate form. Note: Candidate only can departing the exam room before 30 min from limited time.

1. Desktop PC Hardware (20%) 1) The knowledge and skills to identify, install, configure and upgrade microcomputer modules and peripherals, following established basic procedurces for system assembly and disassembly of field replaceable modules.

2) The knowledge of specific teminology, facts, ways and means of dealing with classifications, categories and principles of motherboards, processors, and memory in microcomputer systems. 3) The knowledge of basic types of IO devices, Storage media such as Hard disk drive, controllers, specifications and resources assignments, types of printers, basic concepts, components and how they work. 4) The ability to apply knowledge relating to diagnosing and troubleshooting on most common errors. 2. Desktop OS (10%) 1) The knowledge of installing, configuring and upgrading Windows XP and Vista. Includes knowledge of system boot and minimum hardware requirements. 2) The knowledge of underlying the Windows files and directories managements and running programs, partitions and volume. 3) The knowledge to diagnose and troubleshoot common problems on application, files, directories and file systems. 3. Networking Fundamental (25%) 1) Fundamental networking elements, categories, topologies, media (twisted pair, coaxial, fiber), connectors, NIC, Hub, Repeater, Media converter, Bridge, Switch, Router of their purposes, features, and functions. 2) Network protocols and Standards (Understand the seven layers of the OSI model and each of their functions, protocols in each layer, well known of Devices operated in each layer, IEEE standardizations of Each 802 standard focus technologies. 4. NOS and Network Environment (20%) 1) Understand the basic capabilities and differences of NOS-Windows Servers, Unix/Linux, Netware and the basic capabilities of client workstations, the main characteristics and adventages of Network services. 2) Common NOS of server requirements and minimum requirements. 3) Implementing and Administering the common networking services DHCP, DNS, FTP, Telnet, NAT, Directory Services, Policies and Remote services. 4) Well known applicable knowldege of TCP/IP Addressing, Subnetting, Class formats, TCP/IP utilities (ARP, Ping, Ipconfig, tracert....) 5. Network Management (10%) 1) Network and Internetwork connectivity, Monitoring, Optimizing, Analysis of infrastructure devices: Hub, Layer 2, 3 switches, Routers. 2) Analyzing network performances, traffic and clients accessibilities

6. WLAN (10%) 1) Identify and describe the purpose of the components in a small wireless network (WLAN). 2) Identify common issues with implementing wireless networks (AP, Wireless router, wireless NIC, adapter (ad-hoc and infrastructure). 3) Describe standards associated with wireless media (including IEEE 802.11 a, b, g, h, n of standards specifications). 7. WAN Technologies (5%) 1) Commonly PSTN, ISDN, DSL, T-series, ATM, Frame relay Technologies, identification, requirements, capabilites. 2) WAN and remote access protocols. 8. Network Security (5%) 1) General requirements and policies implementation for security needs. 2) Data integrity and recovery operations, backup and restore functions. 3) Understanding and operation of Firewall, Log, event report.

Section I

Sample Questions for MCPA Certified Network Associate Examination (AUG 2009) (Hardware Essential) QUESTION 1 You get an error during POST on a PC. What could this mean? (Choose two) A. BIOS needs to be reset. B. There is a hardware failure. C. HIMEM.SYS is missing or incorrect. D. The drivers for the device are incorrect. E. The Windows file system is generating an error. Answer: AB QUESTION 2 Which events increase the chances of a motherboard failure? (Choose two) A. Power being lost while updating the BIOS. B. Power being lost while updating the printer. C. Connecting a USB device with the power on. D. Connecting a PS/2 mouse with the power on. E. Connecting a serial mouse with the power on. Answer: AE QUESTION 3 What can be done with a system when its IDE controller fails on the motherboard? (Choose two) A. Install a new driver. B. Reset the ROM BIOS. C. Replace the hard drive. D. Replace the motherboard. E. Install an IDE add-on card. Answer: DE QUESTION 4 Which priority settings are given to the SCSI ID number? (Choose two) A. 0 lowest B. 0 highest C. 1 lowest D. 15 lowest E. 15 highest Answer: BD QUESTION 5 You want to upgrade your sloti motherboard. Which of the following chips are available in the sloti package? (Choose three) A. P233 B. P11 233 C. PIll 333 D. PIll 800

E. AMD Athlon Answer: BCD QUESTION 6 What must you do to attach a new IDE hard drive? (Choose three) A. Select a unique ID B. Set the termination jumpers C. Set the master/slave jumper D. Ensure proper cable orientation E. Install drive bay and secure it properly Answer: CDE QUESTION 8 Which type of motherboard standard accepts the 5 pin DIN keyboard connector? (Choose two) A. AT B. XT C. LT D. ATX Answer: AB QUESTION 9 A video resolution of 800 into 600 would constitute which video mode? (Choose two) A. EGA B. VGA C. CGA D. SVGA Answer: AD QUESTION 10 Which ports are most often used to connect a digital camera to a computer? (Choose two) A. USB Port B. SCSI Port C. PS/2 Port D. Parallel Port E. RS-232 Port Answer: AE QUESTION 11 After inserting a floppy disk and accessing the A drive, you get the error message; “Drive A not ready, Abort, Retry, Fail” What should you suspect? (Choose two) A. The drive is bad. B. The floppy disk is bad C. The drive cable is bad D. The power connector is loose. E. The drive is dirty and needs to be cleaned Answer: BE QUESTION 12 What are the minimum hardware components required for the POST to past? (Choose all that apply.) A. CPU

B. RAM C. Mouse D. Hard drive E. Video Card Answer: ABE QUESTION 13 A Laser printer keeps getting a memory overflow error when printing a particular document. Which of the following are possible fixes? (Choose three) A. Reset the printer cable. B. Replace the toner cartridge. C. Decrease the print resolution. D. Add more RAM to the printer. E. Reduce the RET (Resolution Enhancement Technology). Answer: CDE QUESTION 14 Which of the following configuration settings are set in EEPROMS on a NIC? (Choose three) A. IRQ B. Protocol C. lPAddress D. I/O Address E. MAC address Answer: ADE QUESTION 15 Which of the following cable types can you use to network two computers? (Choose three) A. IDE B. Serial C. SCSI D. Parallel E. UTP Answer: BDE QUESTION 16 What is the default I/O port for COM2? A. 2E8H. B. 3E8H. C. 2F8H. D. 3F8H. Answer: C QUESTION 17 Which of the following are considered types of video RAM? (Choose three) A. VRAM. B. LRAM. C. WRAM. D. DRAM. E. SGRAM Answer: ACE QUESTION 18 Which of the following are (FRU) Field Replaceable Unit? (Choose three)

A. RAM. B. ROM. C. CPU. D. Ziff socket. E. CMOS battery. Answer: ACE QUESTION 19 Which items need to be set up on a SCSI drives? (Choose two) A. ID. B. Voltage. C. Terminators. D. Cable length. Answer: AC QUESTION 20 You just installed a second IDE slave hard drive to the primary controller in your Windows 9x system. You double click my computer and cant see the second drive. What are the reasons for this? (Choose two) A. Your hard drive is not partitioned. B. The BIOS has not been updated. C. The floppy drive is not connected. D. The proper drivers are not loaded. E. Device manager needs to be refreshed. Answer: AB QUESTION 21 Why should you have slot covers installed in a computer? (Choose two) A. Keep dust out B. Improve Airflow C. Protect against ESD D. CPU warmer E. Prevent installing unnecessary components Answer: AB QUESTION 22 Which are valid types of parallel ports? (Choose three.) A. EPP B. EEP C. ECP D. USB E. Bi-directional Answer: ACE QUESTION 23 How do you differentiate an ATAI33 cable from an ATAI66 cable? A. Cable color B. Cable pin out C. Twists in the cable D. Number of wires Answer: D

QUESTION 24 Which type of connector is used for a parallel connector on the end that connects to the printer? A. 9-Pin (DB-9) male B. 25-Pin (DB-25) male C. 25-Pin (DB-25) female D. Centronics (36-pin) D-shell Answer: D QUESTION 25 Which kind of devices does SCSI support? (Choose three) A. Modem B. CD-ROM C. Tape Devices D. Hard Drives E. Video Cards F. Sound Cards Answer: BCD QUESTION 26 What is the main communication method from one personal digital assistant to another personal digital assistant? A. IR B. USB C. RS232 D. 1EEE1394 Answer: A QUESTION 27 Which of the following are valid translations in the hard drive settings in the CMOS? (Choose three) A. CHS B. LBA C. TRA D. Extended CHS E. Extended TRA Answer: ABD QUESTION 28 The computer will not boot from the floppy drive. What are the most likely causes? (Choose two) A. The floppy drive is defective. B. There is no partition on the floppy. C. The boot floppy is formatted on FAT 16. D. The boot sequence in the BIOS is incorrect E. The boot floppy is formatted on FAT12. QUESTION 29 A customer calls and says that her computer will not boot. She can hear noises and see lights on the box but nothing comes on the screen. What should you take to the site to fix the problem? A. Hard Drive B. Video Card

C. Power Cable D. Power Supply Answer: B QUESTION 30 What are advantages of the USB? (Choose three.) A. Speed. B. Safety. C. Security. D. Expansion. E. Ease of configuration. Answer: ADE QUESTION 31 Which processors will fit in the same socket? (Choose three.) A. AMDK7. B. Cyrix MLL. C. AMDK6. D. Pentium II. E. Pentium MMX. Answer: BCE QUESTION 32 How many pins are on a serial port connector? (Choose two) A. 8 B. 9 C. 10 D. 15 E. 25 F. 29 Answer: BE QUESTION 33 While your ink jet printer is sitting idle what keeps the ink from leaking out of the ink cartridge and onto the paper? A. Pump pressure B. Electrical current C. Close nozzle gate D. Maintenance Station Answer: C QUESTION 34 Which memory address range is reserved for VGA video card? A. C000-C3FF B. C000-C7FF C. D000-D7FF sD. D000-DFFF Answer: B

QUESTION 35 What motherboard form is the Exhibit?

A. XT

B. ATX

C. FULL AT

D. BABY AT

Answer: B

Section II

Sample Questions for MCPA Certified Network Associate Examination (AUG 2009) (Networking Essential) QUESTION 1 Which three services does a proxy server provide? (Choose three.) A. cached e-mail B. cached client files C. cached web pages D. cached DNS information Answer: ABC QUESTION 2 Which three methods should you use to achieve fault tolerance? (Choose three.) A. tape backup B. mirrored servers C. RAID disk storage D. off-site data archive E. uninterruptible power supply Answer: BCE QUESTION 3 Given: Network B is IP network 172.17.0.0/16 The IP address of the router for Network B is 172.17.0.1. What is the subnet mask for a computer attached to network B? A. 127.0.0.1 B. 172.17.0.0 C. 172.17.0.1 D. 255.255.0.0 E. 255.255.255.0 Answer: DA QUESTION 4 Which two communications dial-up protocols does Windows 2000 Server natively support? A. PPP

B. SLIP C. TCP/IP D. IPX/SPX E. NETBIOS Answer: AB QUESTION 5 You are asked to implement a solution that provides for security authentication and encryption to a private network for a client machine. The client machine needs to connect to a NetWare server inside the private network. Which two protocols should implement to provide this functionality? (Choose two.) A. SMTP (Simple Mail Transfer Protocol) B. TFTP (Trivial File Transfer Protocol) C. PPTP (Point-to-point Tunneling Protocol) D. SNMP (Simple Network Management Protocol) E. TCP/IP (Transmission Control Protocol and Internet Protocol) Answer: CE QUESTION 6 Given: Network A is I P network 192.168.1.0/24 Network B is IP network 192.168.2.0/24 One router connects network A to network B correctly, using P only Both networks use many types of machines, including Windows NT machines, Linux machines, and NetWare servers. Every computer needs to be able to see every other computer using host names. Which two protocols should you install? (Choose two.) A. DNS B. WINS C. SNMP D. TCP/IP E. IPX/SPX Answer: AD QUESTION 7 Which two pieces of information are required when logging on to a Windows Servers? (Choose two.) A. password B. username C. P address D. MAC address Answer: AB QUESTION 8 A client machine needs to communicate with a NetWare 3.11 server and a UNIX system. Which two protocols should you implement? A. SNA B. TCP/IP C. IPX/SPX D. NetBEUI E. Banyan VINES Answer: BC QUESTION 9 You are connecting an Apple workstation to a NetWare 4.11 server. The workstation is unable to connect to the server, but it is able to connect to the Internet.

Which two are possible problems? (Choose two.) A. The server is not running NetBEUI B. The server is not running AppleTalk C. The workstation is not running IPX/SPX D. The workstation is not running NetBEUI E. The workstation is not running the Microsoft Client for NetWare Networks. Answer: BC QUESTION 10 Exhibit Windows IP Configuration Host Name : emc454wl 1 DNS Servers Node Type : Broadcast NetBIOS Scope ID IP Routing Enabled : No WINS Proxy Enabled : No NetBIOS Resolution Uses DNS. : Yes # Ethernet adapter: Description : Fast Ethernet+56K Modem Card Physical Address : 00-04-00-B3-20-4A DHCP Enabled : Yes IP Address 192.168.10.23 Subnet Mask : 255.255.255.0 Default Gateway : DHCP Server 192.168.10.1 Primary WINS Server : Secondary WINS Server : Lease Obtained : 03 06 03 11:23:12 AM Lease Expires : 03 09 03 11:23:12 AM You have finished building a small home network. Your DSL provider limits you to one static IP address. You give the IP address of your DHCP server to the DSL provider. During testing, you find that you cannot access the Internet from the workstations. You ping all the devices inside the DHCP server successfully. What is the cause of the problem? A. Bad subnet mask B. DNS server not set on the workstations C. DNS server not set on the DHCP server D. Default gateway not set on the workstations Answer: D QUESTION 11 What are three characteristics of a public network? (Choose three.) A. Host IP addresses are visible only on the LAN. B. IP hosts are directly accessible from the Internet. C. Network P addresses are exposed to the Internet. D. Network P addresses are not exposed to the Internet E. Additional network P addresses must be registered with lANA. Answer: BCE QUESTION 12 Which two protocols provide OSI Network layer addresses? (Choose two.) A. IP B. IPX C. TCP D. SPX E. NetBEUI Answer: AB

QUESTION 13 Which network topology has physical paths between every node in a network of at least three nodes? A. bus B. ring C. star D. mesh Answer: D QUESTION 14 Which three media and connectors do lOBase2 networks use? (Choose three.) A. UTP cable B. STP cable C. RG-58 cable D. BNC Terminators E. RJ-11 connectors Answer: CDE QUESTION 15 Which two network devices pass data based solely on the MAC address? (Choose two.) A. hub B. router C. bridge D. Layer2 switch E. managed hub Answer: CD QUESTION 16 Which three platforms can function as a NetWare print server? (Choose three.) A. Linux B. Palm OS C. NetWare 5 D. Windows CE E. WindowsNT Answer: ACE QUESTION 17 You are asked to implement a solution that provides for security authentication and encryption to a private network for a client machine. The client machine needs to connect to a NetWare server inside the private network. Which two protocols should you implement to provide this functionality (Choose two.) A. SMTP B. TFTP C. PPTP D. SNMP E. TCP/IP Answer: CE QUESTION 18 You have a Windows NT network of 50 users configured for DHCP. You want to create dial-in connectivity for the Engineering department. The server has an installed modem. Where should you configure the modems services? A. My Computer -> Control Panel -> Services -> Add -> Remote Access Service

B. My Computer -> Control Panel -> Network -> Services -> Add -> Dial Up Services C. Network Neighborhood -> Dial Up Networking -> Services -> Add -> Dial Up Services D. Network Neighborhood -> Dial Up Networking -> Network -> Add -> Remote Access Service Answer: A QUESTION 19 You have dispatched a technician to a remote site. After talking through multiple troubleshooting sequences, you need to have the technician test the Ethernet NIC. You ask the technician to make a loopback plug. Which two sets of pins should you connect when creating a hardware loopback plug? (Choose two.) A. land2 B. land3 C. 2 and 5 D. 2 and 6 E. 3and4 F. 4and6 Answer: BD QUESTION 20 Which three basic technologies are used with firewalls? (Choose three.) A. proxy servers B. packet filtering C. dynamic routing D. Network Address Translation Answer: ABD QUESTION 21 Which two application protocols does Network Attached Storage (NAS) use? (Choose two.) A. NFS B. EMI C. ATM D. SMB E. HDLC Answer: AD QUESTION 22 Which two connectors could you use with 1 000Base-xx Gigabit Ethernet? (Choose two.) A. ST B. SC C. AUI D. BNC E. RJ-45 Answer: BE QUESTION 23 Which command displays the per protocol statistics? (Be careful to distinguish between upper and lower case characters.) A. arp -s B. arp-S C. nbstat -s D. nbstat-S

E. netstat-s F. netstat-S Answer: EF QUESTION 24 Which two are good password practices? (Choose two.) A. Keep passwords indefinitely B. Change passwords every 90 days C. Maintain minimum password length D. Use only alphanumeric symbols in passwords Answer: BC QUESTION 25 Which three are valid TCP/IP protocols? (Choose three) A. SAP B. TCP C. HTTP D. DHCP E. NetBEUI Answer: BCD QUESTION 26 What three things do you need to specify on a workstation for DNS resolution? (Select three) A. Domain name B. Host name C. NetBIOS name D. P address of the DNS server Answer: ABD QUESTION 27 Which two tape backup methods clear the archive attribute? (Choose two.) A. Differential B. Sequential C. Full D. Incremental Answer: CD QUESTION 28 Which two are used with digital signatures? (Choose two.) A. EncryptAPi B. certificate authority C. asymmetric algorithm D. complete data encryption Answer: BC QUESTION 29 Which two protocols can be routed? (Choose two.) A. IP B. IPX C. TCP D. NetBEUI E. NetBIOS

Answer: AB QUESTION 30 Which two Internet protocols can work with application layer proxies? (Choose two.) A. FTP B. HTTP C. PPTP D. SMTP E. POP3 F. Telnet Answer: AB QUESTION 31 Which of the following are connectionless? (Select two) A. TFTP B. NetBEUI C. FTP D. HTTP Answer: AB QUESTION 32 What are the most common IEEE standards? (Choose three) A. 802.2 B. 802.3 C. 802.4 D. 802.5 Answer: ABD QUESTION 33 You manage a Windows NT network with five clients. Which two commands can you use to view the routing table of your NT server? (Choose two.) A. arp B. ping C. route D. tracert E. netstat F. nbstat Answer: CE QUESTION 34 To configure TCP/IP to use WINS what settings on your PC must be set properly? (Choose two) A. Primary WINS Server B. Scope ID C. Enable WINS Resolution D. Secondary WINS Server Answer: AC QUESTION 35 You are installing a NetWare based server system. You have 10 Windows 95 workstations and 4 Unix workstations. What do you install on the Windows 95 systems that will allow you to connect to the NetWare server? (Choose two)

A. Novell Client for Microsoft Windows systems B. Novell Client for Windows C. Microsoft Client for Novell NetWare D. Novell install suite Answer: BC QUESTION 36 You want to check your local TCP/IP connection. How? (Choose two) A. Ping host B. Ping localhost C. Ping 127.0.0.1 D. Ping 127.0.0.0 E. Ping local Answer: BC QUESTION 37 A firewall protects an internal private network from the Internet by filtering TCP/IP traffic based upon which three parts of a TCP/IP packet? (Choose three.) A. port number B. DNS lookup order C. source IP address D. IPX network number E. destination IP address F. WINS server NetBIOS name Answer: ACE QUESTION 38 Which three connectors can be used with external SCSI interfaces? (Choose three.) A. DB-25 Female B. Centronics-36 C. Centronics-50 D. High density 68-pin E. DB-9 Male F. RJ-11 Answer: ACD QUESTION 39 Exhibit: The customer reports loss of Internet connectivity from all workstations. Tech Support can ping the router but cannot Telnet into it. ICMP port is not open in the router. Which two steps would be useful in troubleshooting this problem? (Choose two.) A. Restart the router. B. Replace patch cord C. C. Replace patch cord A. D. Replace patch cord B E. Restart the cable modem. Answer: AB QUESTION 40 You have several LAN5 in your organization. Which three protocols might you use on these LAN5 to enable LAN to LAN communication? (Choose three.)

A. IPX/SPX B. PPP C. LAT D. TCP/IP E. NetBEUI F. AppleTalk Answer: ADF QUESTION 41 Which of these parameters can be configured in your Network Properties? (Choose four) A. WINS server IP address B. DNS server IP address C. lPaddress D. Gateway E. IP address of DHCP server Answer: ABCD QUESTION 42 Which of the following devices operate at the Data Link layer? (Choose all that apply.) A. Hub B. NIC5 C. Router D. Switches E. Bridges Answer: BDE QUESTION 43 What are three typical functions of the client in the client/server environment? (Choose three) A. It formats a request for data. B. It performs a search for the data. C. It displays data results to the user. D. It produces requested information. E. It presents an interface to the user. Answer: ACE QUESTION 44 Which two are mail protocols? (Choose two) A. IMAP4 B. SNMP C. POP3 D. POTS Answer: AC QUESTION 45 Which two communication protocols use the Routing Information Protocol (RIP)? (Choose two) A. TCP/IP B. NetBEUI C. IPXISPX D. AppleTalk Answer: AC

QUESTION 46 Which three devices provide a path between a node on one LAN and a node on another LAN? (Choose three) A. hub B. router C. bridge D. switch E. managed hub Answer: BCD QUESTION 47 Which two connectors should you use with fiber optic cabling? (Choose two) A. SC B. ST C. AUI D. BNC E. RJ-11 F. RJ-45 Answer: AB QUESTION 48 At which OSI layer is a logical path created between two host systems? A. Session B. Transport C. Network D. Datalink E. Physical Answer: C QUESTION 49 Which of the new features are associated in IEEE802.11h? (Choose two) A. DSSS B. DFS C. TPC D. OFDM E. Authentication Key Answer: BC QUESTION 50 Which of the following is an advantage of PSTN (POTS)? A. Readily available B. Greater than 64Kbps datarates C. Fault Tolerance D. Not available in all markets Answer: A