final penn state_or2015_evolve-panel
TRANSCRIPT
Evo lv i n g S e r v i c e M a n a g e m e n t f o r S c h o l a r S p h e rePatricia Hswe | @pmhswe
Penn State University Libraries
Open Repositories Conference9 June 2015
Graphic created by Michael Tribone
Our Service Management Path
• First, what is ScholarSphere?• We launched! Now what? • User-driven service
management• Evolving the service
and the people
2012: We launched! Now what?
• Before launch–PM support–Stakeholder
engagement
• After launch– RACI– Service team– Sponsors / strategy
T h a n k yo u ! Ke e p i n to u c h :
Graphic created by Michael Tribone
Patricia Hswe | [email protected]
Image Information and Credits
• Icons are from the Noun Project• Screen capture of ScholarSphere home page• Yogurtland by Travis Miller via Flickr CC BY• best laundromat in seattle by gothopotam via
Flickr CC BY• 08-dec-15 by Paul Joseph via Flickr CC BY• Evolution by Kevin Dooley via Flickr CC BY• The evolution of the analogue camera by
Marina del Castell via Flickr CC BY