final report format - competition

7/29/2019 Final Report Format - Competition

1/15

Please carry a bag with you while going for the audits

Mark only one option unless specified

Please provide your comments wherever asked for. Please support every non-confomance that you have specified with a

detailed reason/description

AUDITOR 2

Colour the applicable number / code in yellow color in the visit scenario.

NAME

Please code '9' in the Rating column wherever it is Not applicable

EDUCATIONAL BACKGROUND

AUDITOR DETAILS

AGE

OCCUPATION

AUDITOR 1

Please fill in the details of auditor 2 only in case ofcouple visits'

Please provide your ratings in the rating column - Column L only

AUDIT GUIDELINES

Com etition


2/15

SINGLE 1 COUPLE 2

MALE 1 FEMALE 2

MALE 1 FEMALE 2

25-30 1 30-35 228-30 1 30-35 2

WEEKDAY 1 WEEKEND 2

Rating

I

1Yes - 1

No - 2

Yes - 1

No - 2Yes - 1

No - 2

2Yes - 1

No - 2

Yes - 1

No - 2

Yes - 1

No - 2

Yes - 1

No - 2

1

2

31

2

Yes - 1

No - 2

1

2

41

2

Yes - 1No - 2

Yes - 1

No - 2

II1

Yes - 1

No - 2

12

Yes - 1

No - 2

1

AUDITOR 1

c

Comments:

Please

specify Q no.

also

The security guard opened the door for you

The security guard was standing outside the store

TIME OF EXITING THE STORE

TIME OF ENTERING THE STORE

DATE OF AUDIT

The security guard greeted you with a smile

The security Guard was standing inside the store

If there is an Aisle signage please respond to 'Section 1- Aisle signage' else go to 'Section 2- Main Store Signage'

b

The signage was clearly and distinctly visible when walking towards the store

Comments:Please

specify Q no.

There was a security guard present at the store

Security Guard

c

DAY OF AUDIT

The signage was clean, clear and there were no marks/ scratches on it

VISIT SCENARIOS

a

SEX

STORE DETAILS

STORE LOCATION

d The signage was bright and not wearing a faded/ discolored/old/worn out look

The signage was brightly lit during evening

The signage was not very well lit/ partly lit during evening

The exterior of the store was not very well lit during evening

The exterior /approach to the store was brightly lit during evening

Exterior / Approach to the store - CleanlinessThe exterior/approach to the store was clean and well mopped

The exterior /approach to the store was dirty and not properly mopped

The exterior /approach to the store was blocked and cluttered with cartons/boxes, vehicles

etc.

Exterior

AUDITOR 2

Was the aisle signage tilted on a particular side?

a

b

c

CITY

NAME OF THE COMPETITION

Aisle signage

The main store signage was clearly visible from across the street

The main store signage was clean, clear and there were no marks/ scratches on it

Was the main store signage tilted on a particular side?

b

Main store signage / Flex

The glass of the display window was clean and free from any smudges

c

The mannequins were neatly placed and not cluttered

If responded 'Yes-1' then please answer the following questions else go to 'Section III - Inside the store'

Entering the store

b

a

The mannequins were well maintained/ in good condition and not chipped from anywhere

c

e

a

a

Display window

b

The display window was dirty and had some smudges

AGEMALE

FEMALE

No. OF AUDITORS

Com etition


3/15

Rating

2

3

The security guard greeted you but without a smile

The security guard did not greet you at all

d


4/15

Rating

Yes - 1

No - 2

Yes - 1

No - 2

g

III1

Yes - 1

No - 2

1

2

3

1

2

3

2

a Lighting

Yes - 1

No - 2

b Air conditioner

Yes - 1No - 2

Yes - 1No - 2

c Floor

Yes - 1

No - 2

Yes - 1

No - 2

Yes - 1No - 2

Yes - 1No - 2

d Wall

Yes - 1No - 2

e Ceiling

Yes - 1

No - 2

Yes - 1

No - 2

1

2

Yes - 1

No - 2

ii)

iii)

If responded 'Yes-1' then please specify what was stacked and in which section

Were there any pile of clothes/ cartons stacked inside the store?

i)

Comments:Please

specify Q no.

also

i)

If responded 'Yes-1' then please specify in which section

Ambience

If responded 'No-2' then please specify in which section

The ceiling was neat and clean without any stains/marks

If responded 'Yes-1' then please specify what was the floor strewn with and

in which section

The walls were neat and clean without any stains/marks of tapes/ stickers/ hand etc.

Did the floor look well maintained and in proper condition (no stains, no visible cracks and not

damaged)?

Comments:

Please

specify Q no.

also


Were there any papers/wrappers etc strewn on the floor?


If responded 'Yes-1' then continue else go to to Section 2 - Ambience

In how much time was your presence acknowledged

30 seconds - 1 minuteb

a

within 30 seconds

Were there any lighting fixtures which were not working?

The sales personnel greeted you but without a smile

Where did the security guard place your baggage?

The sales personnel did not greet you at all

i) The temperature maintained in the store was appropriate across all sections

e The security guard was neatly dressed and in proper uniform

Comments:

Please

specify Q no.

also

Was your presence acknowledged by a sales personnel when you entered the store?

i)

Was there any unpleasant smell in the store?

Comments:

Please

specify Q no.

also

If responded 'Yes-1' then please answer the following question else go to 'Section III - Inside the store'

f

The water was leaking from A/C ducts or there were water marks around A/C ducts

c

Inside the store

g

v)

Comments:

Please

specify Q no.

also

It was easy to move around the store

It was difficult to move around in the store.

f The security guard asked for your baggage on entering the store

Sales Personnel

> 1 minute

ii)

The floor was well mopped and clean without any stains/ marks

The sales personnel greeted you with a smile

If responded 'Yes-1' then please specify in which section

i)

Electric wiring was not visible and there were no loose and exposed wiresh


5/15

Rating

IV1

Yes - 1No - 2

Yes - 1

No - 2

Yes - 1No - 2

2

d Shelf Display

Yes - 1No - 2

Yes - 1

No - 2

Yes - 1No - 2

Yes - 1No - 2

e Hanging Display

Yes - 1No - 2

f

Mannequins inside

the store

Yes - 1

No - 2

Yes - 1

No - 2

Yes - 1

No - 2

j

V1

Yes - 1

No - 2

Yes - 1No - 2

Yes - 1

No - 2

2

Yes - 1

No - 2

1

2

3

Yes - 1

No - 2

Yes - 1

No - 2

Comments:

Please

specify Q no.

also

The garments displayed were without any crease marks and were not carrying a crushed or

wrinkled look

Was the sales person able to suggest you merchandise after understanding your

requirement?iv)

iii) The sales person proactively tried to understand your requirements?

The sales person proactively offered you assistance as you started browsing through the

clothes/accessories

No one approached you while you were browsing in the store

The sales person offered you assistance only when you asked for it.

The sales person appeared cheerful and pleasant.

Note the name of sales personnel you interacted with and also in which section

ii)

If responded 'No-2' then please specify which section

Browsing through the clothes/ accessories

There was only one option per stack (only one type of shirts/ t-shirts/ trousers/ jeans etc)

Product Display

The SKU's /garments in each shelf were neatly arranged/stacked without any loose/ open

clothes

If responded 'No-2' then please specify the name of the fixture and its section

c

a

iv)

i)

iii)

i)

All the fixtures were well polished

i)

i)

Were any of the fixtures chipped/ broken from anywhere?

ii)

Explain the overall product display in terms of attractiveness and overall coordination of Tops and

Bottoms

ii)

Comments:

Please

specify Q no.also

All stacks on a particular shelf were of the same height



b


Visual MerchandiseMerchandise Display Fixtures

All the fixtures were clean and free from any marks/ scratches

If responded 'No-2' then please specify the name of the fixture and its section

The SKU's displayed were without any crease marks and were not carrying a crushed or

wrinkled look


If responded 'Yes-1' then please specify the name of the fixture and its section

The garments displayed on the mannequins inside the store were without any crease marks

and were not carrying a crushed or wrinkled lookiii)

The mannequins inside the store were wearing neat clothes (without any stains)

i)

Were all the personnels at the store well groomed? (Men- Clean shaven, trimmed hair.

Women- Light make up, hair neatly tied in a bun or pony tail.)ii)

Sales Personnel - Mannerisms and Knowledge

Comments:

Please

specify Q no.

also

Comments:

Please

specify Q no.

also

Was the appearance neat and the uniform was well ironed and crisp looking?iii)

Were all the personnels at the store wearing a common uniform?

The mannequins inside the store were well arranged and not blocking the movement inside

the store

Answer the following questions only if you had an interaction with a sales personnel else go to Section 3 -Trial

Room

Store Personnel (Sales personnel, billing personnel, store manager etc.)-Grooming


6/15

Rating

Yes - 1

No - 2

Yes - 1

No - 2

Yes - 1

No - 2

Yes - 1

No - 2

b

Yes - 1

No - 2

Yes - 1

No - 2

Yes - 1

No - 2

Yes - 1

No - 2

3

Yes - 1

No - 2

Yes - 1

No - 2

c

Yes - 1

No - 2

Yes - 1No - 2

Yes - 1

No - 2

Yes - 1

No - 2

Yes - 1

No - 2

d Lighting

Yes - 1

No - 2

e Floor

Yes - 1

No - 2

Yes - 1

No - 2

f Furniture

Yes - 1

No - 2

g Mirrors

Yes - 1

No - 2

Yes - 1

No - 2

Yes - 1

No - 2

1

2

3

4

VI

Yes - 1

No - 2

Yes - 1

No - 2

Was the trial room comfortable and easy to use (spacious)?

iii)

The sales person knew about merchandise placement inside the store and was able to guide

you efficiently?

The sales person seemed to have enough knowledge about the products features and

benefits

v)

Note the name of billing personnel you interacted with

i) All the mirrors in the trial room were clean and free from any marks/ stains/ smudges

> 1 hour

45 minutes - 1 hour

iv)

v)

ii)

Unavailability of Merchandise- Scenario 1

viii)

vi)

vii)Did the salesperson undertake any cross-selling/ up selling? (advise you to purchase

additional merchandise)?

h

The floor was neat and clean without any stains/ marks

ii)

i)

Pot pourri

A stool/ couch

i)

i)

The sales person had good communication skills.(fluency & clarity in speech)

If responded 'Yes-1' then note what was offered

i)

The stool/ couch was in good condition and not torn from anywhere

If the desired merchandise was available in some other store across the city then the sales

person requested your contact details to inform you once the merchandise was available

If the desired merchandise was unavailable at the back end of the store, the sales person

made an effort to check for its availability across stores within the city

The trial room was adequately lit

There were no piles/ stacks of clothes inside the trial room

Were any of the mirrors in the trial room broken/ chipped from anywhere?

Billing

ii)

Comments:

Please

specify Q no.

also

i)

What was the time committed by sales personnel for alteration?

< 45 minutes

Scenario 2 - Alteration

Comments:

Please

specify Q no.

also

1 day

Trial Room

Minimum 2 hangers

i)

iii)

Dustbinii)

The sales person directed you the way to the trial rooma

Mirror

If the desired merchandise was unavailable in the display , the sales person made an effort

to check for its availability at their back end within the store

The trial room had

b

iv)

Comments:

Please

specify Q no.

also

If the desired merchandise was unavailable, the sales person suggested substitutes for it

Was the billing desk/ cash wrap clean (free of clutter, pens, paper, tags, clips)?

The billing desk/cash wrap was not chipped/ broken from anywhere

i)

ii)

The trial room was smelling fresh.

What merchandise/ accessory did you ask for and what was suggested by the sales personnel (if any)


7/15

Rating


8/15

Rating

VII1

2

Yes - 1

No - 2Yes - 1

No - 2

VIIIYes - 1

No - 2

Yes - 1

No - 2

IX

a

b

Comments:

Please

specify Q no.

also

i)The washroom was clean and well kept.

The washroom was dirty and not well maintained

Their were sufficient supplies in the washroom (soap, toilet/tissue paper etc.)

ii) The washroom was smelling fresh

Washroom

iii)

If responded 'Yes-1' then please answer the following questions else go to Section IX

There was a security guard present at the door when you were leavinga

b The security guard opened the door for you while you were exiting the store

Did you encounter/ observe any bad/negative experience with yourself/ any other customer in the

store? If yes, please describe in detail.

Comments:

Please

specify Q no.

also

In addition to above, please answer the following:

Visual Merchandise Index

Exiting the store

Store Index

Conformance IndexPeople Index

Please describe in detail one aspect (product or service) of the store which will bring you back to the

store


9/15

Score

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE


10/15

Score

FALSE


11/15

Score

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE


12/15

Score

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE


13/15

Score

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE


14/15

Score


15/15

Score

#DIV/0!

0%#DIV/0!

#DIV/0!

FALSE

FALSE

FALSE

FALSE

FALSE

final report format - competition

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