final sip is so much more! webinar
TRANSCRIPT
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SIP is So Much More!
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Subject Matter Expert Pete Neal
Solutions Engineer IntelePeer Cloud Communications
Moderator Thomas B. Cross
TECHtionary.com and Editor at Skype User Forum.
Follow on Twitter @techtionary
Subject Matter Expert & Moderator
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Proprietary and confidential. © 2015 IntelePeer, Inc. All rights reserved.
Agenda
State of CommunicationsThe Benefits of UC & SIPTips on Selecting a Service ProviderQ&AGiveaway
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BUSINESS COMMUNICATION NEEDS ARE CHANGING
Migration from the physical nature of hardware networks to software based infrastructure in the cloud.
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Outdated Technology (TDM, PRI, POTs)
Slow
Restrictive
Less Control
Poor Visibility
Limited functionality
Costly
Lack of Innovation
State of Business Communications
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Proprietary and confidential. © 2015 IntelePeer, Inc. All rights reserved.
PRI MIGRATION
A Forrester survey of IT decision makers
shows that 55% of companies either have or are planning
to replace PRIs with SIP trunks.Forrsights Networks And Telecommunications Survey
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Migrating Communications to its Future in Software
COMMUNICATIONS
CRM
COMPUTINGSTORAGE
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Using IP/Cloud to Make the Business Stronger
Business drivers*
Software and cloud-based telecom allows customers to break free from the limitations of legacy non-IP communications
*© 2014 Infonetics Research, Inc. UC and On-Premises Strategies and Vendor Leadership, North American Enterprise Survey
Capabilities the legacy PBX can’t match:SIP Protocol
Dedicated connectivity now an option, not a requirement
Collaboration tools
Unified messaging
Application integration
Mobile device integration
Information, data access
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Flexibility the Cloud Enables
Software and cloud-based telecom allows customers to break free from the limitations of legacy non-IP communications
SIP Protocol
Simplified system management
Network agnostic connectivity
Near real-time scaling
Easy implementation
Faster app development and deployment
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Future-ReadySIP enables customers with future ready capabilities not possible in the TDM world
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Future-Ready, Agile and FlexibleSIP enables customers with future ready capabilities not possible in the TDM world
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Enabling a Future-Resilient Enterprise
*“HOW DOWNTIME IMPACTS THE BOTTOM LINE 2014 [INFOGRAPHIC]” CMO Digital
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Future-Resilient Enterprise
ROUTE CALLS IN REAL TIME
Route calls based on business needsVirtually manage multiple sites from a single location
Make immediate changes to routing strategies
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Future-Resilient Enterprise
OPTIMIZED IP NETWORK
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Enabling a Future Ready EnterpriseSIP enables customers with future ready capabilities not possible in the TDM world
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Future Ready Availability
Load Balancing and Failover
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Enabling a Future-Secure Enterprise
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Enabling a Future-Secure Enterprise
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Enabling a Future-Secure Enterprise
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Gaining More
Increase or decrease concurrent call paths on demand (based on your bandwidth availability)
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Enabling Automation
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Real-Time Decision Making
How are your services are performing?
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UNIFIED COMMUNICATIONS
SIP completes the story
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UC + Enterprise
Unified Communications increases productivity and awareness through
presence, IM, workspace sharing & collaboration features.
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TDM PBX
ENTERPRISE
ISDN BR1/PR1 TRUNKS
(TDM)
SERVICE PROVIDER NETWORK
PSTN
CLASS 5 TDM VOICE SWITCH
IP PBX
ENTERPRISE
(IP)
SERVICE PROVIDER NETWORK
SBC SIP PROXY
SBC SIP PROXY PSTN
SS7 SIGNALING NETWORK
SIGNALING GATEWAY
SIP TRUNK
TDM/IP MEDIA
GATEWAY
SIP APPLICATION
SERVER
SIP SESSION
What Is SIP Trunking?
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BENEFITS OF SIP ARE FAR GREATER THAN COST SAVINGS
SIP Trunking
Disaster Recovery
Elasticity
Quality
Security
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SIP Trunking Benefits
Trunk Consolidation Precise Ordering
Dynamic CapacityDisaster Recovery and RedundancyEncryption / Security
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No dynamic capacity with PRI– The n+1 call is blocked
Built in capacity– 5 to 2,500 ports per
trunk group
Flexibility– Scalable per business requirements
Easily Scalable Channels
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High Strength Encryption
SECURE CONNECTIONS VIA THE INTERNET
No additional charge4096 bit TLS/SRTP encryption; the strongest commercially availableEncryption can help ensure compliance with PCI, HIPAA, and other regulatory requirementsEnsures privacy and integrity of communications
Enables the secure routing of communications over main corporate Internet and data connectionsEliminates need for dedicated private line
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PRI is a circuit to a single physical location
– There isn’t a built-in failover
High availability – SIP Trunk redundancy and automatic number failover options
SIP Trunks routed to geographically diverse data centers
– Can easily move traffic from one site to another
Disaster Recovery – Business Continuity
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IntelePeer Cloud Communications Infrastructure
Accessible Over-the-Top via public internet
Direct/private reachability to over 15 million US commercial addresses through NNI network
Highly available switching facilities located in Denver, Dallas & Chicago, with:- 10Gbps dedicated waves- Redundant core routers- Diverse, fully-meshed
backbone with 7-13 milliseconds latency between switching facilities
- Diverse 10Gbps Internet connections
- Diverse NNI providers
Chicago
Dallas
IntelePeerCloud
DenverK
EY
IntelePeer NNI network footprint
IntelePeer Switching Facility
IntelePeer router
NNI Provider 1 router
NNI Provider 2 router
10Gbps Internet Circuit
10Gbps Backbone Circuit
10Gbps NNI Circuit Atmosphere ® Data Centers
Voice Aggregation Data Centers
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International DID• Centrally manage international office telecommunications with international “in-
country” presence from a single SIP Trunking service provider• Porting from other providers is available depending on in-country capabilities (not
supported in all iDID countries)• Fast and flexible ordering through IntelePeer’s web-based CloudCentral Portal
+1 xxx xxx xxxx+55 xx xxxx xxxx
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CHOOSING A PROVIDER
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Choosing a SIP ProviderWell-connected» Global inbound and outbound voice and video» The ability to link service provider networks around the world» Relationships with leading technical partners and service providers
Secure» High-strength encryption» Secure connections via the internet» Services that ensure communications privacy and integrity
Resilient» Reliability that’s carrier-grade» High level of network availability with built-in redundancy» Speedy disaster recovery
Quality» Proactive network monitoring» Professional support» HD audio and video offerings
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CORECLOUDTM SIP
Reliable, high quality voice communications
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The IntelePeer Way
SIP Protocol
On Demand
Network and Technology Choice
Control
Analytics
Enhanced Functionality
Cost Effective
Innovation and Speed
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More…………
COMMUNICATIONS
Migrating Communications to its Future in Software
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Quick, easy turn-up in 10 days or less
Little to no incremental infrastructure investment; direct Internet connection to a SIP-ready PBX
Flexible packaging options
Integrated Transport Layer Security (TLS) and Secure Real-time Transport Protocol (SRTP) encryption
Certified for leading UC technology vendors
DID origination diversity
CoreCloudTM SIP
The quality and uptime of a carrier-grade network without the
costs, delays or hassles
SIP Trunking
IP Communications
PSTN
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CoreCloudTM SIP Benefits
Economics
Scalability
Speed
Flexibility
Precise Ordering Business Continuity
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Interconnect multi-sites and disparate enterprises seamlessly with each creating Communities Of Interest (COINs).
Fluent® Federation
Benefits
Provides end-to-end visibility to call flow and quality for improved analyticsEnhances the quality of communications experience through HD audio and videoImproves productivity by enabling simple and seamless collaboration across disparate systemsReduces the cost by avoiding the PSTN
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Benefits
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Cloud Transfer
Benefits
Optimize Network Resources and Save Costs When Transferring Calls
Cloud Transfer (SIP Refer) optimizes the transfer of calls between applications and locationsEliminates need for multiple, simultaneous callsMinimizes delayEnsures highest level of customer experienceCost savings based on overall usage
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QUESTIONS?
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www.intelepeer.com
177 Bovet Road Suite 400| San Mateo, CA | 94402 | T: +1.650.525.9200 | F: +1.650.287.2628© 2015 IntelePeer
For more information email [email protected]
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Technology
“ “
IntelePeer’s familiarity and compliance with Avaya’s full range of equipment gave us confidence that IntelePeer CoreCloud SIP Trunking was the right choice.
Gary Harding
Telecom Manager
Longmont United
Replaced costly legacy PRIs with cloud-based SIP trunking for Avaya Session Border Control
IntelePeer’s automatic failover features integral part of disaster recovery plan
Use peak capacity data to adjust number of connections on-demand through IntelePeer’s CloudCentral portal.
Customer Case Study - Healthcare
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Technology
“ “
There is a level of comfort and assurance with having the IntelePeer service we currently use. No other provider so far is able to match the service offerings that IntelePeer provides
Steven Schwartz
IT Director
First Nations
Customer Case Study – Banking & Finance
Full-Service Mortgage Banker deployed IntelePeer’s SIP Trunking and redundant trunk offering for an improved internal end point users’ VOIP experience with dual VPN bonding connectivity and VOIP monitoring
On-time, smooth deployment with no interruptions to the business and ability to scale UC services as the company grows
50% savings in monthly telecom costs
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Customer Case Study - Retail
““
This has significantly lowered our costs and made them very predictable and helped drive consistency in our processes, staff training, and member experience
George BedarCIOLA Fitness
Replaced 150 PBXs and Integrated voice, teleconferencing and IM onto a single communications platform
Consolidated and facilitated communications across 600 branches and 25,000+ voice users
Resulted in improved customer service, efficiency in operations and organization productivity