final tna report

8/13/2019 Final Tna Report

1/121

TRAINING NEED ANALYSIS A CASE STUDY WITH

REFRENECES TO SIGMA NETWORKS BANGALORE

A Project Report submitted for the partial fulfillment of the award of

Master of Business administration Degree in KSOU

!!"#!$$

By

Yogitha Bk

Rg !o " #$#%%&$

U!'( th g)i'a!* o+

INTERNAL GUIDE E,TERNAL GUIDE

C-R- K(i.h!a /(a.a' MR-Sha(a!

/oo!a*ha

%&OD of Bangalore institute Ma!agi!g Di(*to(

of Technology (BIT), Bangalore} Sig0a Nt1o(k.Ba!ga2o(


2/121

MBA KSOU MYSORE Page 2


3/121

Dat

CERITIFICATE

Thi i !o cer!ify !ha! MS-Yogitha BK, "earing !he Rg !o " #$#%%&$

I# Se$e!er ha %ccef%lly co$&le!e' !he &roec! or* on

+TRAII- EE. AA/YSIS + %n'er !he g%i'ance of &rofeor

MR C-R- K(i.h!a /(a.a' 3in!ernal) An' MR-.ha(a! /oo!a*ha

(e0!ernal)

Thi &roec! re&or! i %"$i!!e' !o !he Karna!a*a S!a!e O&en Uni1eri!y

In !he &ar!ial f%lfill$en! of !he re%ire$en! for !he aar' of

Ma!er3 of B%ine A'$ini!ra!ion (MBA) .egree in KSOU

Prof45aga'eeha

Chai(0a!

.e&ar!$en! of !%'ie 6

Reearch Manage$en!


4/121

/(o+..o(

C-R- K(i.h!a /(a.a'

78O. of Bangalore in!i!%!e of Technology (BIT), Bangalore}

GUIDE4S CERITIFICATE

Thi i !o cer!ify !ha! MS-Yogitha BK 3Rg !o" #$#%%&$5

8a co$&le!e' !he !%'y !i!le',T(ai!i!g N' a!a2y.i.9 i!h &ecialreference !o Sig0a Nt1o(k.%n'er $y %&er1iion a c%rric%l%$

re%ire$en! of !he MBA co%re of KSOU4 Myore4

Thi re&or! or any &ar! !hereof ha no! "een %"$i!!e' !o any o!her

%ni1eri!y for !he aar' of a 'egree or 'i&lo$a44

Signa!%re of g%i'e


5/121

CERRTIFICATE

Thi i !o cer!ify !ha! MS-Yogitha BK3Rg !o " #$#%%&$5, I# Se$e!er

!%'en! of Karna!a*a S!a!e O&en Uni1eri!y, Myore ha' %n'ergone a

&roec! or* en!i!le' +T(ai!i!g N' a!a2y.i.9 i!h &ecial reference !o

Sig$a e!or* for : $on!h fro$ Oc!o"er 2;!h< o1e$"er 2;!h2=:=>

Ma!agi!g Di(*to(


6/121

DECLARATION

I, MS-Yogitha 3Rg !o " #$#%%&$) %n'erigne', here"y 'eclare, !ha!

!hi re&or! en!i!le' +Training nee' Analyi9 i!h &ecial reference !o

Sig$a e!or* Bangalore, i ri!!en an' %"$i!!e' %n'er !he g%i'ance

of MRC-R- K(i.h!a /(a.a' 78O. of Bangalore in!i!%!e of

Technology (BIT), Bangalore} an' i $y original or*4 The e$&irical

fin'ing in !hi re&or! are "ae' on !he infor$a!ion collec!e' an' no!

co&ie' fro$ elehere4

I %n'erign, !ha! %ch co&ying i lia"le !o "e &%nihe' in a ay !he

%ni1eri!y a%!hori!ie 'ee$ fi! >

Yogitha Bk

MBA (I#Se$)

Rego?@@::

Bangalore


7/121

ACKNOWLEDGEMENT

A! !hi %nc!%re, hen $y effor! ha1e "orne fr%i!, I o%l' li*e !o &lace a

recor' $y incere gra!i!%'e !o all !hoe ho ha1e $a'e !hi &oi"le44

I a$ 1ery $%ch !han*f%l !o !he $anage$en! of Sig$a e!or*

Bangalore, for le!!ing $e 'o !hi &roec! or* an' for !heir 1al%a"le

%&&or! '%ring !he !en%re of !he &roec!444

I o%l' li*e !o e0&re $y incere !han*, !o $y in!ernal g%i'e,

MRC-R- K(i.h!a /(a.a' 78O. of Bangalore in!i!%!e of Technology

(BIT), Bangalore} for !hi g%i'ance an' %&&or!, '%ring !he !en%re of

!hi &roec!444

I a$ 1ery $%ch gra!ef%l !o Managing .irec!or MR-Sha(a! /oo!a*haan' !echnical %&er1ior MR4Anil K%$ar, for gi1ing $e an o&&or!%ni!y

!o carry o%! !hi &roec! i!ho%! hi i$$ene hel& an' %&&or!, !hi

&roec! o%l' no! ha1e "een &oi"le4

Yogitha Bk

MBA (I#Se$)


8/121

Rego?

@@::

Bangalore



9/121

CONTENTS

CHA/TER 6 %

E7*)ti8 .)00a(y

I!t(o')*tio!

O9:*ti8.

R.a(*h 0tho'o2ogy

Sa0;2i!g ;2a!

CHA/TER


10/121

S)gg.tio!

Co!*2).io!



11/121

SUMMARY

).tio!!ai(

ANNE,URE

Bi92iog(a;hy


12/121

CHA/TER 6 %

E7*)ti8 .)00a(y

I!t(o')*tio!

O9:*ti8.

R.a(*h 0tho'o2ogy

Sa0;2i!g ;2a!

MBA KSOU MYSORE Page :


13/121

E,ECUTIE SUMMARY

The In'ian of!are in'%!ry !r%ly y$"oliCe In'ia3 !reng!h in !he *nole'ge

"ae' econo$y4 8ighly *ille' h%$an reo%rce co%&le' i!h lo age !r%c!%re

an' orl' cla %ali!y ha1e !ranfor$e' In'ia in!o a glo"al &oerho%e in !he

Infor$a!ion Technology (IT) of!are er1ice an' ol%!ion ec!or4

Sig0a Nt1o(k.i a lea'er in Infor$a!ion Technology Ser1ice 4Sig$a e!or*

i a f%lly one' %"i'iary of Sig$a(R) an' i a lea'er in Sale, ren!al an' er1ice

of ne!or*ing &ro'%c! li*e Dico, /in*y, 5%ni&er, or!el ne!or*, Alca!el, .

/in* an' infor$a!ion !echnology er1ice4

A !raining nee' analyi (TA) i an effec!i1e ay !o i'en!ify any ga& "e!een

!he *ill a "%ine nee' an' !hoe of e$&loyee ha1e4 I! in1ol1e ga!hering

infor$a!ion !o i'en!ify area here yo%r e$&loyee co%l' i$&ro1e !heir

&erfor$ance4

A S!%'y on Training ee' Analyi i con'%c!e' a! Sig$a e!or*, Bangalore4

The Reearch $e!ho'ology a'o&!e' i .ecri&!i1e reearch 4A a$&le iCe of 2; ielec!e' !hro%gh i$&le ran'o$ a$&ling !echni%e hich ha' a foc% gro%&

'ic%ion an' &eronal in!er1ie4 .a!a ga!here' fro$ !%'y ere co$&ile' an'

in!er&re!e' %ing !a!i!ical !ool4 S!%'y re1eale' !ha! e$&loyee of Sig$a e!or*,

are highly !raine' an' !hey ho Ceal !o ac%ire ne *ill an' !echni%e4

Therefore, hile analyCing !he e$&loyee !raining nee' $o! of !he$ hoe' high

in!ere! !o learn a"o%! 'o$ain an' ne!or*ing a&ec!4



14/121

MBA KSOU MYSORE Page F


15/121

% INTRODUCTION

TRAINING NEED ANALYSIS

Selec!ing effec!i1e !raining for yo%r e$&loyee can 1a!ly i$&ro1e "%ineG

chance of %cce4 I! can hel& "%il' "%ineG co$&e!i!i1e a'1an!age an' e%i&

e$&loyee i!h !he *ill !ha! !he "%ine nee'4

Hhen chooing !raining co%re for e$&loyee, i! i a goo' i'ea !o "ear in $in'

!ha! &eo&le learn in 'ifferen! ay4 Training ill "e $ore effec!i1e if i! $ee!

e$&loyeeG in'i1i'%al nee' a ell a yo%r "%ine nee'4

The effec!i1ene of !he !raining hea1ily 'e&en' %&on effec!i1ene of &roce

%e' !o i'en!ifying !raining nee'4 Mo! organiCa!ion for$aliCe !raining &roce "y

&ro1i'ing a "%'ge! an' reo%rce for !raining "%! !hi ill no! en%re !he in1e!$en!

i a goo' one4 To en%re !he "e! &oi"le re!%rn for !he organiCa!ion, !raining an'

'e1elo&$en! ac!i1i!ie li*e any in1e!$en! ha1e !o "e !arge!e', &lanne' an'

$anage'4 ir! an' fore$o!, !he !raining an' 'e1elo&$en! re%ire' for !he

organiCa!ion !o achie1e i! o"ec!i1e $%! "e &ro&erly i'en!ifie' an' &riori!iCe'4Thi i !he o"ec!i1e of !raining nee' analyi in an organiCa!ion4

Training nee' analyi i !he fir! !e& on !he &a!h !o effec!i1e !raining4 Training

nee' analyi $ean $ea%ring !he ga& "e!een *ill a1aila"le an' *ill re%ire'

for e$&loyee an' $a*ing reco$$en'a!ion !o "ri'ge !he ga&4 Hhen nee' analyi

i 'one, i! i &oi"le !o foc% a!!en!ion on !he !arge! an' i'en!ify !he $ean for

ge!!ing !here4 The ee' analyi &roce alo in1ol1e o!her an' hel& !he$ !o

%n'er!an' !he i%e hich are facing4

MBA KSOU MYSORE Page


16/121

Training Needs Analysis: The First Step in the TrainingProcess

Perfor$ing a !raining nee' analyi i !he fir! !e& in !he !raining &roce an' icri!ical for a %ccef%l &rogra$4 The &%r&oe of a nee' analyi i !o 'e!er$ine !ha!

!raining i !he "e! ol%!ion an' i'en!ify ha! !raining i nee'e' !o fill !he *ill ga&4

Thi !e& i of!en 'iregar'e' for reaon %ch a !i$e con!rain! or lac* of

&ercei1e' 1al%e "y $anage$en!4 8oe1er, *i&&ing !he !raining nee' analyi can

ca%e $aor &ro"le$4 Ti$e, reo%rce an' 'ollar $ay "e a!e' on !raining !ha!

a %nneceary or ineffec!i1e4

A !raining nee' e0i! hen !here i a ga& "e!een

ha! i re%ire' of a &eron !o &erfor$ !heir o"

&roficien!ly an' ha! !hey ac!%ally *no4

The reaon for con'%c!ing a !raining nee' analyi are?

J To 'e!er$ine he!her !raining i nee'e'

J To 'e!er$ine ca%e of &oor &erfor$ance

J To 'e!er$ine con!en! an' co&e of !raining

J To 'e!er$ine 'eire' !raining o%!co$e

J To &ro1i'e a "ai of $ea%re$en!

J To gain $anage$en! %&&or!

Perfor$ing a !raining nee' analyi i $o! a&&ro&ria!e hen !raining i re%e!e'

for a &erfor$ance i%e, hen ne infor$a!ion y!e$ or "%ine &rocee are

in!ro'%ce', an' hen yo%r organiCa!ion $an'a!e !raining4

MBA KSOU MYSORE Page ;


17/121

The analyi &roce can "e a 'e!aile' or a i$&le a !he i!%a!ion re%ire4 or

'e!ail on !he 1ario% nee' analyi !y&e, &leae 1ie o%ree' Analyi S!%'y

Ty&e 'iagra$4 The !y&e of nee' analyi yo% %e ho%l' %l!i$a!ely "e "ae' on

yo%r goal, hoe1er, yo% ho%l' coni'er o!her fac!or %ch a !i$e, a1aila"le

reo%rce, $oney, e!c4 Regar'le of !he co$&le0i!y of yo%r analyi, !here are i0

!e& f%n'a$en!al !o all effec!i1e !raining nee' analyi4

S!e& One < I'en!ify Pro"le$ ee'

J .e!er$ine circ%$!ance for !raining re%e!

J I'en!ify &o!en!ial *ill ga&

J Se! o"ec!i1e

S!e& To < .e!er$ine .eign of ee' Analyi

J E!a"lih $e!ho' elec!ion cri!eria

J Ae a'1an!age an' 'ia'1an!age for $e!ho'

S!e& Three < Dollec! .a!a

J Don'%c! in!er1ie

J A'$ini!er %r1ey an' %e!ionnaire

J Don'%c! foc% gro%&

J O"er1e &eo&le a! or*

J Re1ie 'oc%$en!

S!e& o%r < AnalyCe .a!a

J Don'%c! %ali!a!i1e or %an!i!a!i1e analyi

J .e!er$ine ol%!ion an' reco$$en'a!ion

S!e& i1e < Pro1i'e ee'"ac*

J Hri!e re&or! an' $a*e oral &reen!a!ion

J .e!er$ine ne0! !e& < !raining nee'e'

MBA KSOU MYSORE Page L
http://www.itsinc-us.com/newsletter/na_types.htmhttp://www.itsinc-us.com/newsletter/na_types.htmhttp://www.itsinc-us.com/newsletter/na_types.htmhttp://www.itsinc-us.com/newsletter/na_types.htm


18/121

S!e& Si0 < .e1elo& Ac!ion Plan

J Ue re%l! a !he "ai for !raining 'eign, 'e1elo&$en! an' e1al%a!ion4

Al!ho%gh con'%c!ing a !e&"y!e& !raining nee' analyi i reco$$en'e', !he

reali!y i !ha! !i$e an' reo%rce are no! alay a1aila"le for !hi !y&e of effor!4 In

!hee i!%a!ion, 'on3! i$&ly ri!e off !he analyi co$&le!ely < 'o !he "e! yo% can

i!h ha! yo% ha1e4 Try !o, a! lea!?

J Dlarify !he &erfor$ance i%e

J E1al%a!e an' 'efine ha! !he !arge! a%'ience i 'oing 1er% ha! !hey ho%l' "e

'oing

J E!a"lih !he ca%e of !he &erfor$ance i%e

J .e!er$ine ol%!ion !ha! ill ol1e !he i%e

Kee& in $in' < goo' !raining 'oen3! %! ha&&en4 I! i !he re%l! of $%ch &re&ara!ion

an' fore!ho%gh!4



19/121

I'!ti+yi!g T(ai!i!g N'.

A !raining nee' analyi (TA) i an effec!i1e ay !o i'en!ify any ga& "e!een

!he *ill yo%r "%ine nee' an' !hoe yo%r e$&loyee ha1e4 I! in1ol1e ga!hering

infor$a!ion !o i'en!ify area here yo%r e$&loyee co%l' i$&ro1e !heir

&erfor$ance4 Yo% can %e e$&loyee %r1ey, $anage$en! o"er1a!ion, c%!o$erco$$en!, co$&any $ee!ing an' in&ec!ion !o collec! !hi infor$a!ion4

A TA can hel& yo% clarify yo%r o"ec!i1e in !raining yo%r !aff4 Thi i

in1al%a"le for en%ring !ha! $oney i &en! on !raining !ha! ill hel& yo%r "%ine !o

achie1e i! o"ec!i1e4

To *a((y o)t a TNA yo) !' to?

a) Analye yo%r "%ine goal an' !he *ill re%ire' !o $ee! !hee goal

") .e!er$ine he!her yo% are changing yo%r &ro'%c! or "%ine &rocee an'

ha! infor$a!ion or !raining e$&loyee ill nee' !o "e effec!i1e in !heir o"

MBA KSOU MYSORE Page @


20/121

c) E1al%a!e ho yo% an! !o !rain an' ho "e! !o reach !he$

') E!a"lih ho e$&loyee ill "e! acce&! an' in!egra!e !raining an' !heir &referre'

learning $e!ho'

e) E1al%a!e !he !raining in &lace an' 'eci'e ha! yo%r co$&any can an' canG! &ro1i'e

in !he ay of inho%e !raining, f%n'ing an' !i$e

f) Ae hich con%l!an! or !raining &ro1i'er can fill in !hee ga&

g) Ta*e a 'eciion on hich !y&e of !raining fi! yo%r nee' "e!

I! i cr%cial !o ae *ill ga& a! all le1el of !he "%ine, incl%'ing enior$anage$en!4 Incl%'e yo%relf in !hi if yo% are an oner$anager4 Yo% $ay nee' !o

'e1elo& yo%r en!re&rene%rial an' !echnical *ill a !he "%ine gro4

Th( a( +i8 ..!tia2 (a.o!. +o( 'oi!g !' a!a2y.i."

J The "%ine orl' i changing ra&i'ly an' organiCa!ion re%ire *ee&ing &ace i!h!hi change4

J A re%l! e1eryone i "eing a*e' !o !re!ch !o 'o $ore !he e1er an' !o 'o i! fa!er4J To en%re ol%!ion a''ree !he i%e4

J To effec!i1ely foc% reo%rce, !i$e an' effor! !oar' a !arge!e' !raining ol%!ion4

JTo eli$ina!e !he necei!y of ha1ing !o loo* for ano!her o"4

I0;a*t o+ T(ai!i!g o! B).i!.. /(+o(0a!*

En%ring !ha! yo%r e$&loyee ha1e !he righ! *ill i cr%cial !o !he gro!h an'

%cce of yo%r "%ine4 The "%ine cae for 'e1elo&ing yo%r !aff i co$&elling

!ha! !raining can?

Increae &ro'%c!i1i!y an' %ali!y of or*

Increae &rofi!



21/121

Re'%ce !aff !%rno1er an' a"en!eei$

I$&ro1e c%!o$er a!ifac!ion

I$&ro1e $o!i1a!ion

Training !ha! achie1e !hee re%l! i !y&ically?

/in*e' !o "%ine goal an' &erfor$ance

Par! of a co$&anyi'e !ra!egy

oc%e' on e!!ing !angi"le o"ec!i1e for e$&loyee

By chooing !he righ! !y&e of !raining, yo% can $a*e %re !ha! yo%r e$&loyee ha1e

!he righ! *ill for yo%r "%ine, an' are *e&! %&!o'a!e i!h "e! an' ne &rac!ice4

Thi i a&&lica"le for all e$&loyee, righ! %& !o $anage$en! le1el4

So)(*. o+ T(ai!i!g N'."

To carry o%! !raining nee' for organiCa!ion re%ire nee' infor$a!ion !ha! can "e

e1al%a!e' again! !he fac!or4 So%rce of !raining nee' are re%iring !ha! rela!e nee'

!o "%ine4 The infor$a!ion $%! rela!e !o !he le1el a! hich analyi i !o "e 'one?

organiCa!ion, occ%&a!ion or e$&loyee4 S%i!a"le o%rce for !raining nee' analyi i

$iion an' 1al%e, "%ine &lan, %cceion &lan, co$&e!ency fra$eor*, 1ie

an' o"er1a!ion a"o%! Nho e 'o !hing3, &erfor$ance a&&raial recor', e1i'ence

of co$&e!ence for in'i1i'%al, 'e1elo&$en! o&&or!%ni!ie, ac!ion &oin! !ha!

highligh! nee' %e!ionnaire, o" 'ecri&!ion, &erfor$ance !arge!, o"er1a!ion of

e$&loyee a! or*, in!er1ie i!h $anager, !aff, %"or'ina!e, in!ernal an'e0!ernal c%!o$er4

MBA KSOU MYSORE Page :=


22/121

OrganiCa!ional !raining nee' analyi ho%l' coni'er

O&era!ional &lan

S!ra!egic &lan

Dor&ora!e ai$, for e0a$&le !o?

o I$&ro1e &erfor$ance

o Do&e i!h Dhange

o I$&ro1e co$$%nica!ion an' !ea$ or*ing

o Plan %cceion

Training nee' i'en!ifica!ion

Hay !o i'en!ify

:4 In'i1i'%al fee'"ac* on !raining nee'

24 A&&raial

F4 In'i1i'%al &eronal file 6 &erfor$ance

4 Technical nee' of !he organiCa!ion

;4 D%!o$er fee'"ac*

MBA KSOU MYSORE Page ::


23/121

L4 ro$ e0!ernal a'1er!ie$en!

Training nee' i'en!ifica!ion %r1ey hall foc% on i'en!ifying !hree !y&e of

!raining nee'?

OrganiCa!ional ee'

.e1elo&$en! ee'

%nc!ional ee'

The o%!co$e of !he Training ee' Analyi ho%l' "e %$$ariCe' f%nc!ion ie

an' %ar!er ie for each e$&loyee4

Bae' on !hi analyi, !he !raining &lan ho%l' "e 'e1ie' !o &ro1i'e #al%e

A''e' Training !o all !he e$&loyee4

MBA KSOU MYSORE Page :2


24/121

/(o*.. o+ T(ai!i!g N' A!a2y.i."

J Assessment of present situation? In Training nee' analyi, ae$en! of &reen!

i!%a!ion hel& in 'efining !he &ro"le$4 All !he o!her ac!ion in TA 'e&en' on

$a*ing !hi ae$en! acc%ra!ely4 To ge! co$&le!e &ic!%re of &reen! i!%a!ion !hree

%e!ion are in1ol1e'?

Hhere organiCa!ion !an' no? S!ar! "y no!ing ha! alrea'y *non a"o%! i!%a!ion4

Try !o in1ol1e o!her righ! fro$ !he "eginning o &ar!nerhi& ill "e e!a"lihe' for

!he &roce4

Hhy e re%ire !raining? He re%ire !raining !o a''re !he i!%a!ion4 Hha! are !he

i%e, &ro"le$ or i!%a!ion !ha! i crea!ing !he nee' or 'e$an' for !raining in an

organiCa!ion

Hha! organiCa!ion i%e re%l! in !o nee' for !raining? The $iion, 1iion an'

"%ine o"ec!i1e of organiCa!ion hel&f%l in !hi regar'4

Envisioning Future? Thi a&ec! &ro1i'e ha! ill "e !he i!%a!ion of in'i1i'%al,

gro%& an' organiCa!ion af!er !he !raining ha "een acco$&lihe'4 The 1iion of !he

organiCa!ion i 1ery i$&or!an! in !hi regar' "eca%e i! &ro1i'e aner of !hree

%e!ion? (a) here organiCa!ion an! !o "e (") Hha! o%l' %cce loo* li*e (c)

.o organiCa!ion ha1e a co$&le!e &ic!%re

J Gathering information'Ae$en! of &reen! i!%a!ion an' En1iioning !he f%!%re

hel& in e!a"lihing goo' &la!for$ for !raining nee' analyi4 OrganiCa!ion i in

&oi!ion !o !a*e !ea'y ai$ a! !he !arge!4 Dollec!ion of infor$a!ion hel& in 'efining

ha! are ai$ing a! an' "e!!er %n'er!an'ing of ha! nee' !o "e 'one !o reach f%!%re

!a!e4

MBA KSOU MYSORE Page :F


25/121

J Sorting information? Af!er collec!ion of infor$a!ion re%ire !o in!er&re! !he

infor$a!ion !o fin' o%! ha! i! really !ell a"o%! c%rren! i!%a!ion an' challenge

face' in $o1ing !o f%!%re !a!e4 Hhen organiCa!ion finihe !hi !e& organiCa!ion

ill ha1e 'oc%$en! i'en!ifying $aor !raining i%e !o "e a''ree' an'

reco$$en'a!ion for a''reing !he$4

J Sharing results? Sharing !he re%l! i!h o!her an' 'e1elo&ing !he

reco$$en'a!ion for ac!ion can "e a hea'y e0&erience4 In !hi !age of nee' analyi

organiCa!ion ill ee !he re%l! of !ra!egy4 The $o$en!%$ hich i crea!e' "y !he

re%l! carrie organiCa!ion for ac!ion &lanning4

J Action plan? The la! ac!ion in !he nee' analyi &roce i !o !ranla!e !he

reco$$en'a!ion in !o &lan of ac!ion4 /i! of ac!i1i!ie ill "e %e' in !he $a&&ing

!he !raining a&&roach4 In !hi !e& e are i$&ly crea!ing a 'ecri&!ion of !he &ecific

!raining re%ire' !o i$&ro1e !he i!%a!ion4 The ac!ion &lan a%re !ha! organiCa!ion

ill *ee& $o1ing forar'4 I! aign re&oni"ili!y for !he !raining !o &ecific

in'i1i'%al an' gi1e !he$ a !i$eline for co$&le!ing !he i'en!ifie' ac!ion4



26/121

T(ai!i!g 0tho'. to +it a!y o(ga!iatio!

Heigh %& !he &ro an' con for each !y&e of !raining "efore 'eci'ing hich !y&e,

or !y&e, !o &ro1i'e for yo%r e$&loyee4 Doni'er !he co!, &ace, an' !i$e nee'e',

a ell a !he re!%rn on in1e!$en!, for each !y&e of !raining4

Ano!her fac!or in 'e!er$ining !he $o! a&&ro&ria!e !y&e of !raining i he!her yo%

!hin* yo%r "%ine o%l' "enefi! fro$ an inec!ion of ne i'ea, i4e4, he!her yo%

&refer !o "%y in !raining or co%re fro$ a &eciali! &ro1i'er or he!her yo% an! !o

'eign !raining $a!erial inho%e4

The choice of !raining ill alo 'e&en' on ha! yo% an! yo%r e$&loyee !o learn

an' !he n%$"er of e$&loyee !ha! yo% ih !o !rain, for e0a$&le?

:) Se$inar are a %ef%l ay of ge!!ing acro a lo! of infor$a!ion !o a large

a%'ience

2) Hor*ho& allo &eo&le !o &rac!ice or*ing o%! &ro"le$

F) Role&laying allo !aff !o learn "y &rac!icing ho !hey o%l' reac! in &ecific

i!%a!ion

Hhe!her yo% o&! for inho%e !raining or en' e$&loyee !o e0!ernal &ro1i'er $ay

'e&en' on yo%r co$&anyG reo%rce an' circ%$!ance4 E0!ernal !raining co%re

are $ore e0&eni1e an' in1ol1e en'ing e$&loyee o%! of !he or*&lace, hich

co%l' "e 'ir%&!i1e !o yo%r "%ine4

8oe1er, yo% $ay no! ha1e !he *ill !o !rain inho%e4 Yo% alo nee' !o en%re !ha!

!here are e%al righ! of acce !o !raining for all e$&loyee, incl%'ing ho$e

or*er, &ar!!i$er an' 'ia"le' !aff44

MBA KSOU MYSORE Page :;


27/121

T(ai!i!g 0tho'. that .)it ;o;2

Peo&le learn in 'ifferen! ay4 Ma!ching yo%r !raining !o yo%r e$&loyeeG learning$e!ho' can hel& yo% &ee' %& !heir learning an' re'%ce yo%r !raining co!4

Tal* !o yo%r e$&loyee !o i'en!ify !heir &referre' learning $e!ho' an' incl%'e !hi

in a &eronal 'e1elo&$en! &lan4 A &eronal 'e1elo&$en! &lan i a !ool e$&loyee

can %e !o 'efine !heir !raining goal an' i'en!ify !e& !o achie1e !hee4 I! i

or!hhile incl%'ing infor$a!ion on !he !raining reo%rce a1aila"le !o $ee! !hee

goal an' !he "enefi! !he e$&loyee e0&ec! !o ge! fro$ !raining4 .ic% i!h each

e$&loyee hor! an' long!er$ o"ec!i1e !o incl%'e in !he &lan or yo% can hire a

con%l!an! !o 'o !hi for yo%4

Once yo% %n'er!an' ho yo%r e$&loyee learn, yo% can !ailor yo%r !raining

$e!ho' !o fi! !heir learning !yle4

or !he &%r&oe of !raining a! or*, &eo&leG &referre' learning $e!ho' can "e

"roa'ly 'i1i'e' in!o ac!i1e an' &ai1e !y&e4

MBA KSOU MYSORE Page :L


28/121

Training Needs Analysis Purpose

A Training ee' Analyi (TA) i %e' !o ae an organiCa!ion3 !raining nee'4The roo! of !he TA i !he ga& analyi4 Thi i an ae$en! of !he ga& "e!een !he

*nole'ge, *ill an' a!!i!%'e !ha! !he &eo&le in !he organiCa!ion c%rren!ly &oe

an' !he *nole'ge, *ill an' a!!i!%'e !ha! !hey re%ire !o $ee! !he organiCa!ion3

o"ec!i1e4

The !raining nee' ae$en! i "e! con'%c!e' %& fron!, "efore !raining ol%!ion

are "%'ge!e', 'eigne' an' 'eli1ere'4 The o%!&%! of !he nee' analyi ill "e a

'oc%$en! !ha! &ecifie hy, ha!, ho, hen, here an' ho4 More &ecifically,!he 'oc%$en! ill nee' !o aner !hee %e!ion?

hy 'o &eo&le nee' !he !raining

ha! *ill nee' i$&ar!ing

ho nee' !he !raining

hen ill !hey nee' !he ne *ill

here $ay !he !raining "e con'%c!e' an'

ho $ay !he ne *ill "e i$&ar!e'

There are o $any ay for con'%c!ing a Training ee' Analyi, 'e&en'ing on

yo%r i!%a!ion4 One iCe 'oe no! fi! all4 I !he &%r&oe of !he nee' ae$en! !o?

lea' in !o a 'eign of a &ecific &%r&oe i$&ro1e$en! ini!ia!i1e (e4g4,

c%!o$er co$&lain! re'%c!ion)

ena"le !he 'eign of !he organiCa!ion3 !raining calen'ar

i'en!ify !raining an' 'e1elo&$en! nee' of in'i1i'%al !aff '%ring !he

&erfor$ance a&&raial cycle

In clarifying !he &%r&oe of !he TA, coni'er !he co&e of !he TA4 I i! !o

'e!er$ine !raining nee'?



29/121

a! !he organiCa!ion le1el a! !he &roec! le1el for a &ecific &roec! or a! !he 'e&ar!$en! le1el for &ecific e$&loyee

MBA KSOU MYSORE Page :@


30/121

Training Needs Analysis Method

Belo are !hree cenario in hich yo% $ay fin' yo%relf an!ing !o con'%c! a Training

ee' Analyi4 Thi i no! an e0ha%!i1e !rea!$en!, hoe1er, i! ill gi1e yo% o$e !i&

on ha! !o 'o4

E0;2oy /(+o(0a!* A;;(ai.a2

In $any organiCa!ion, each e$&loyee3 $anager 'ic%e !raining an' 'e1elo&$en!

nee' '%ring !he final &ar! of !he &erfor$ance a&&raial 'ic%ion4 Thi $e!ho' %i!

here !raining nee' are highly 1arie' a$ong! in'i1i'%al e$&loyee4 Ty&ically, !he

$anager con!r%c! an e$&loyee Perfor$ance .e1elo&$en! Plan in colla"ora!ion i!h

!he e$&loyee "eing a&&raie'4 The Plan !a*e in!o coni'era!ion?

!he organiCa!ionG !ra!egie an' &lan

agree' e$&loyee goal an' !arge!

!he e$&loyee3 &erfor$ance re%l!

!he e$&loyee3 role 'ecri&!ion

fee'"ac* fro$ in!ernale0!ernal c%!o$er an' !a*ehol'er, an'

!he e$&loyee3 !a!e' career a&ira!ionThe e$&loyee3 co$&le!e' Perfor$ance .e1elo&$en! Plan ho%l' 'oc%$en! !he area

!ha! re%ire i$&ro1e$en!, !he ac!%al 'e1elo&$en! ac!i1i!y, reo%rce re%ire$en!,

e0&ec!e' o%!co$e an' an agree' !i$e fra$e in hich !he 'e1elo&$en! o%!co$e ill "e

achie1e'



31/121

A*ti8 1ay. o+ 2a(!i!g a( 9y"

:) Uing ini!ia!i1e

2) .oing

F) E0&loring

) Te!ing

/a..i8 1ay. o+ 2a(!i!g a( 9y"

:) O"er1ing

2) %e!ioning

F) In!er&re!ing

) Re1ieing

MBA KSOU MYSORE Page 2=


32/121

.ifferen! !y&e of !raining rely on 'ifferen! learning $e!ho'4 The !a"le "elo i a

g%i'e !o !he learning $e!ho' %e' in each !raining !y&e4

T(ai!i!g ty; La(!i!g 0tho'

Doaching .oing

Elearning Uing ini!ia!i1e

Hor*ho& Uing ini!ia!i1e!e!ing

In'%c!ion /i!ening%e!ioning

5o" ha'oing O"er1a!ion%e!ioning

Men!oring E0&loring

e!or*inge$inar/i!ening%e!ioning

O&en learning Uing ini!ia!i1ee0&loring

E1ening clae /i!ening%e!ioning

Proec! or* E0&loring'oing

%ali!y co$&e!i!ion Uing ini!ia!i1ee0&loring

In'i1i'%al or*ho& Re1ieing'oing

Si$%la!ion .oing

MBA KSOU MYSORE Page 2:


33/121

Th i0;o(ta!t o9:*ti8 i! TNA

Co!.t()*tio! o+ T(ai!i!g Ca2!'a(

Hhen con!r%c!ing an ann%al !raining calen'ar, "e ary of i$&ly a*ing $anager

ha! !raining !hey an! 'eli1ere'4 Aeing !raining nee' !hi ay, yo% ill $o!

&ro"a"ly Aeing !raining nee' !hi ay, yo% ill $o! &ro"a"ly ge! a ih li!

i!h li!!le connec!ion !o !he real nee' of !he organiCa!ion4 Hhen !he !i$e co$e an'

!hey an' !heir or*er are &ree' for !i$e, yo% $ay fin' i! 'iffic%l! !o fill ea!4

Training i e0&eni1e, an' !here i no "e!!er $e!ho' for a!ing yo%r care !raining

'ollar4

Hhy i !hi o He fin' !ha! $any $anager are no! *ille' in i'en!ifying hich of

!heir &ro"le$ can "e ol1e' "y !raining an' hich canno!4 or a !raining calen'ar !o

"e effec!i1e, i! nee' !o "e !ailore' for yo%r &ecific organiCa!ion3 real nee'4 A*

yo%r $anager ha! !raining !hey nee'4 8oe1er, $a*e %re yo% engage !he$ incon!r%c!i1e 'ialog a"o%! ha! !heir real &ro"le$ are an' hich of !he$ can

reali!ically "e a''ree' !hro%gh !raining4 If !he &erfor$ance hor!fall i a oneoff

&ro"le$, %ch a an increaing n%$"er of c%!o$er co$&lain!, i! $ay "e $ore

effec!i1e an' co! efficien! !o a''re !he i%e on an i$&ro1e$en! &roec!"ai4

Training calen'ar are "e! %i!e' !o re&ea!a"le an' reg%lar 'e$an', %ch a refreher

*ill !raining for infre%en!ly &erfor$e' !echnical !a* an' for ne recr%i! oining

!he organiCa!ion4 In !hee cae, re1ie ha! !raining i re%ire' on a reg%lar "ai

an' loo* a! ha! ne recr%i! nee' !o "e &roficien! a! oon af!er !hey oin yo%r

organiCa!ion4 -enerally &ea*ing, con%l! i!h yo%r $anage$en! !ea$ "y chec*ing

off hich of !he folloing area re%ire incl%ion in yo%r !raining calen'ar4

http://www.businessperform.com/workplace-training/training_needs_analysis.html#ImprovementProjecthttp://www.businessperform.com/workplace-training/training_needs_analysis.html#ImprovementProject


34/121

$anage$en!, lea'erhi& an' %&er1iion *ill

en1iron$en!, heal!h an' afe!y h%$an reo%rce &rocee, %ch a &erfor$ance $anage$en!

"%ine *ill, %ch a !ra!egy, &lanning an' &roce i$&ro1e$en!

!echnical line an' !aff *ill %ch a !ele&hone e!i%e!!e an' in1en!ory

$anage$en!

soft skills, such as communication and conflict resolution

In constructing your training calendar, we suggest you also consider

looking at one or more of the data sources listed in the next section. Once

you have composed your list of courses, assess demand for each course

and the required frequency, all the while, keeping an eye on your budget.

With a limited budget, we suggest you get your management team to

help you assess priorities

Data So)(*.

In con'%c!ing yo%r !raining nee' analyi, yo% $ay ha1e a 1arie!y of 'a!a o%rce

a1aila"le !o yo%4 Hhich 'a!a o%rce yo% %e ill 'e&en' on a n%$"er of fac!or4

Thee fac!or incl%'e?

!he a$o%n! of !i$e yo% ha1e a1aila"le

!he h%$an reo%rce yo% ha1e a1aila"le

!he le1el of acc%racy yo% re%ire !he relia"ili!y of each 'a!a o%rce

!he accei"ili!y of each 'a!a o%rce

MBA KSOU MYSORE Page 2F


35/121

The 'a!a o%rce !ha! yo% ha1e a1aila"le $ay incl%'e?

in!er1ie%r1ey i!h %&er1ior$anager

in!er1ie%r1ey i!h e$&loyee

e$&loyee &erfor$ance a&&raial 'oc%$en!

organiCa!ion3 !ra!egic &lanning 'oc%$en!

organiCa!ion'e&ar!$en! o&era!ional &lan

organiCa!ion'e&ar!$en! *ey &erfor$ance in'ica!or c%!o$er co$&lain!

cri!ical inci'en!

&ro'%c!er1ice %ali!y 'a!a

.a!a o%rce !ha! $ay ho ligh! on here !he !raining nee' !o foc% !he $o! are&roec! &erfor$ance 'a!a an' &o!i$&le$en!a!ion re1ie4 Hhich o%rce yo% ill

ac!%ally %e an' ho $%ch !i$e an' effor! yo% e0&en' on each ill 'e&en' on yo%r

&ar!ic%lar circ%$!ance4 ee'le !o ay, !here i no $agic for$%la an' yo% ill

nee' !o e0ercie a fair a$o%n! of %'g$en! in $o! cae4

Al!ho%gh !here are no har' an' fa! r%le in con'%c!ing a Training ee' Analyi,

e ha1e o%!line' a"o1e o$e general g%i'eline an' hel&f%l hin!4 He can alo hel&

yo% i!h o$e &rac!ical TA !ool, %ch a a t(ai!i!g !'. a!a2y.i. ).tio!!ai(

an' t(ai!i!g !'. a!a2y.i. .;(a'.ht, in o%r c%!o$iCa"le !e$&la!e &ac*



36/121

R.a*h Mtho'o2ogy

The reearch i a 'ecri&!i1e one '%e !o i! na!%re4!herefore a %r1ey a con'%c!e'a$ong !he e$&loyee of Sig$a e!or* ! le1el of e$&loyee !raining44

The 'a!a collec!ion a con'%c!e' fro$ &ri$ary a ell a econ'ary o%rce4 To

collec! &ri$ary 'a!a a ell a econ'ary o%rce4 To collec! &ri$ary 'a!a, a 'irec!

&eronal %r1ey a$ong !he e$&loye,a con'%c!e !hro%gh a !r%c!%re' analyi

$anner &ecilally 'eigne' for !he &%r&oe4e&a!ra!e !raining ere con'%c!e' for

!rainee%&er1iior44

Sa0;2i!g /2a!

Sa$&ling %ni!? e$&loyee of Sig$a e!or* Bangalore

Sa$&le iCe? = !rainee, ; !ea$ lea'er an' 2 of le1el: &eo&le

MBA KSOU MYSORE Page 2;


37/121

CHA/TER


38/121

%- INDUSTRY /ROFILE?

SOFTWARE INDUSTRY

The !reng!h of !he In'ian of!are an' e!or*ing i in'ica!e' "y !he fac! !ha!

!he In'ian of!are an' er1ice e0&or! ha1e $anage' !o gro "y aro%n' 2LQ2@Q

o1er !he &a! fe year 'e&i!e !he econo$ic 'on!%rn !ha! e&! orl'i'e

$ar*e!4 Hhile co! lea'erhi& ha "een !he co$&e!i!i1e e'ge of !he In'ian of!are

ec!or o1er !he year, !hi ee$ !o "e !hrea!ene' no "y $%l!ina!ional !ha! are

re&lica!ing !he In'ian o%!o%rcing $o'el an' e!!ing %& "ae in !he co%n!ry4

The of!are in'%!ry i a cr%cial ec!or of !he In'ian In'%!ry4 E1en !he 2===

receion co%l' no! ha*e !he of!are ec!or 6 e!or*ing an' i! ha "een groing

coni!en!ly4 I! i one of !he fa!e! groing IT er1ice in'%!rial ec!or in !he

region an' i a $aor con!ri"%!or !oar' &ro'%c!i1i!y4 Of la!e, In'ia ha "een in a

!a!e of !%r$oil, i!h all or! of &oli!ical an' econo$ic %&hea1al ha&&ening4 B%!

!ill, !he region i &o!en!ially a grea! &lace for large an' $all co$&anie !o co$e an'

e0&an'4

Increaing co$&e!i!ion an' &re%re on "illing ra!e are a$ong !he *ey reaon

forcing !he In'ian of!are in'%!ry !o $a*e a fa! $o1e %& !he of!are 1al%e chain,

!here"y &ro1i'ing high1al%e er1ice !o i! clien!4 Hi!h co$&e!i!ion for !alen!

in!enifying, !he nee' !o re!ain *ey e$&loyee ha gaine' eigh!4

The glo"al IT er1ice $ar*e! i e!i$a!e' !o "e or!h aro%n' US ;= "illion in

2==F, a &er -ar!nerG e!i$a!e4 In'iaG $ar*e! hare i!h e!i$a!e' e0&or! of US

:242 "illion !an' a! a $ere F4FQ4 A %ch, !he gro!h &o!en!ial for !he ec!or

con!in%e !o "e i$$ene4



39/121

E1en !ho%gh i!G only a fe 'eca'e ol', "y no !he co$&%!er of!are in'%!ry

ha a $%ch!orie' &a!4 HeG1e all hear' !he !ale of iconocla!ic yo%ng en!re&rene%r

ho !ar!e' co$&anie in !heir garage an' en! on !o "eco$e a$ong !he $o! rich

an' &oerf%l "%ine&eo&le in !he orl'4 In'ee', na$e li*e Bill -a!e an' S!e1e

5o" are "e!!er *non in $any circle !han !he na$e of !he la!e! &o& $%ic !ar4

Do$&%!er of!are &ro'%c! acco$&lih 'icre!e !a* an' are ol' a co$&le!e

&ac*age4 Da!egorie incl%'e a&&lica!ion, %ch a or' &roceor an' He"

"roer o&era!ing y!e$, %ch a Hin'o an' /in%0 an' %!ili!ie4

Mo! of!are &%rchae are $a'e "y "%inee ee*ing "e!!er !ool !o $anage

!he co$&le0i!ie of r%nning o&era!ion, recor' *ee&ing, an' con!rolling !he flo of

$oney in an' o%! of an en!er&rie4 I!G no! alay !he %ali!y of !he co'e !ha!

'e!er$ine !he $o! %ccef%l of!are, "%! ho ell !ha! of!are $ee! an ac!%al

"%ine nee'4 Pro"a"ly !he %ic*e! ay !o !al* yo%relf o%! of a o" in !hi eg$en!

i !o $a*e !he !echnology ee$ $ore i$&or!an! !han !he en' %er4

Mar*e!ing i cri!ical !o !he %cce of any of!are &ro'%c!, &ar!ly "eca%e !hereare o $any co$&anie co$&e!ing in !he of!are $ar*e! an' &ar!ly "eca%e

co$&%!er are !ill ne !o a lo! of &eo&le an' "%ine &rocee4 In fac!, in $any

co$&anie !ha! &ro'%ce of!are, !he $ar*e!ing 'e&ar!$en! call !he ho!4

A! !he o!her en' of !he !o!e$ &ole, !echnical ri!er are e$&loye' a! $o! co$&%!er

of!are co$&anie !o ri!e %er 'oc%$en!a!ion, ei!her a $an%al or, increaingly,

a online hel&4 The in'%!ry alo e$&loyin 'ecen'ing or'er of !echnical

e0&er!ieof!are !e!er, c%!o$er er1ice re&, ale &eronnel, an' !aff for !he

%%al array of "%ine f%nc!ion, fro$ 8R !o acco%n!ing4

MBA KSOU MYSORE Page 2@


40/121

The In'ian of!are in'%!ry !r%ly y$"oliCe In'ia3 !reng!h in !he *nole'ge"ae' econo$y4 8ighly *ille' h%$an reo%rce co%&le' i!h lo age !r%c!%re

an' orl' cla %ali!y ha1e !ranfor$e' In'ia in!o a glo"al &oerho%e in !he

Infor$a!ion Technology (IT) of!are er1ice an' ol%!ion ec!or4

The In'ian IT in'%!ry ha gron fro$ US =4@ "illion in :; !o US :=4:

"illion in 2==:=24 The fig%re "elo ill%!ra!e !he gro!h of !he In'ian IT ec!or4

Sof!are an' er1ice e0&or! are e0&ec!e' !o acco%n! for $ore !han ;= &er cen! of

!he ec!or !%rno1er in 2==:2==24

.e&i!e a loing glo"al econo$y, In'ian Sof!are e0&or! gre "y

2F &ercen! in 2==:=2, hile o1erall e0&or! fell 'on "y 2 &er cen!4

In'ia c%rren!ly e0&or! of!are !o aro%n' ; co%n!rie aro%n' !he

glo"e an' $ore !han 2;= or!%ne ;== co$&anie ha1e o%!o%rce'

o$e &ar! of !heir of!are re%ire$en! fro$ In'ia4 or!h A$erica

an' E%ro&e acco%n!e' for @LQ of In'ian e0&or! in 2===2==:4

The gro!h of In'ia a a of!are h%" ha alo "een facili!a!e' "y !he

ini!ia!i1e !a*en "y !he Union an' S!a!e -o1ern$en!4 Many S!a!e

-o1ern$en! ha1e e! %& 8iTech Par* an' i$&le$en!e' e

go1ernance &roec!4

Many glo"al of!are $aor ha1e e!%& o&era!ion in In'ia4 They

incl%'e Microof!, Oracle, A'o"e a$ong o!her4

The go1ern$en! ha alo anno%nce' incen!i1e for a'hering !o

%ali!y S!an'ar' %ch a ISO ===, SEI DMM "y &ro1i'ing i$&or!

'%!y conceion4 Si$ilarly, E0i$ "an* %"i'ie !he co! of

ac%iring !he %ali!y !an'ar' "y aro%n' ;=Q4



41/121

The gro!h of !he ec!or ha alo "een enhance' "y a flo%rihing 1en!%re ca&i!al

(#D) in'%!ry- The #D in'%!ry a e!i$a!e' !o "e or!h aro%n' US =@ $illion

in 2=== an' i e0&ec!e' !o gro !o US := "illion "y 2==@4 Thi ho a DA-R of

aro%n' ;= &er cen!4

The Sof!are In'%!ry co$&rie of "%inee rela!e' !o !he &ro'%c!ion an'

$ain!enance of co$&%!er of!are4 The roo! of !he in'%!ry lie in !he IT

&heno$enon4 Ser1ice regar'ing of!are %ch a !raining, con%l!ing an'

$ain!enance are a &ar! of !hi e1ergroing in'%!ry4 The IT in'%!ry i i!neing a

ra&i' gro!h an' offer l%cra!i1e o" o&&or!%ni!ie $a*ing IT a &re$i%$ career

o&!ion for !he yo%!h4 In fac! i! i one of !he fa!e! groing ec!or of In'ian in'%!ry4

In'ia i e$erging a a -lo"al IT %&er&oer4 The %cce can "e a!!ri"%!e' !o

fac!or a'1an!age of high %ali!y of of!are h%$an reo%rce4 The Sof!are In'%!ry

ha %ccee'e' in con1er!ing !hi co$&ara!i1e a'1an!age !o increaing e0&or!4 More

an' $ore co$&anie are recei1ing !he ISO === cer!ifica!ion an' !he 'ay i no! far

hen In'ia ill ha1e !he highe! n%$"er of ISO === co$&anie in !he orl'4

In'ian Sof!are In'%!ry i e!i$a!e' !o "e or!h US. :42 "illion4 Unfor!%na!ely

!he gro!h ha "een li$i!e' !o a fe ci!ie aro%n' Bangalore, M%$"ai, .elhi an'

oi'a4

One &ro"le$ !ha! of!are co$&anie in In'ia are facing i !ha! of o%!flo of IT

MBA KSOU MYSORE Page F=


42/121

&rofeional4 Thi can "e loo*e' in!o "y en%ring !he con'i!ion for in1e!$en! an'

gro!h in !he in'%!ry are afeg%ar'e' "y &oli!ical !a"ili!y4

%-= COM/ANY /ROFILE?

O8(8i1

Hi!h a rich heri!age of inno1a!ion, Sig0a Nt1o(k. i a lea'er in Infor$a!ion

Technology Ser1ice Helco$e !o Sig$a e!or* an' e are "ae' of Bangalore4

Sig$a e!or* i a f%lly one' %"i'ary of Sig$a(R) an' i a lea'er in Sale,

ren!al an' er1ice of ne!or*ing &ro'%c! li*e Dico, /in*y, 5%ni&er, or!el

ne!or*, Alca!el, ./in* an' infor$a!ion !echnology er1ice4

c%!o$er !ell % !ha! e are re&oni1e, fle0i"le, relia"le, an' !ha! e 'o ha!e1er

i! !a*e i!h hone!y !o ge! !he or* 'one righ!4 Tha! har'or*ing c%l!%re ha "een

f%n'a$en!al !o o%r %cce4

what we do ?

Hi!hin a hor! &an of !i$e Sig$a e!or* ha gron an' a!ifying !he all

c%!o$er nee' on &riori!y4 O%r c%!o$er incl%'e $any MD co$&anie li*e

MBA KSOU MYSORE Page F:


43/121

Aricen!, le0!ronic, 5honon Don!rol, Sho"a Proec!, I.BI, UK Pro&er!ie, 8P,

Sie$en, .ARTS4 or any info rela!e' on &ro'%c!, er1ice &ro1i'e' "y Sig$a (R),

Sig0a Nt1o(k. i a lea'ing e!or*ing Sol%!ion co$&any i!h foc% on

&ro1i'ing ea$le an' ec%re free4 Sig$a 'eign, 'e1elo&, in!all an' $anage yo%r

har'are an' ne!or*ing nee' i!h !he hel& of !ra!egic &ar!nerhi& i!h co$&anie

li*e Dico, Micro!i*, Ha!chg%ar', 5%ni&er, E!ero, an' $any $ore ne!or* ol%!ion

&ro1i'er aro%n' !he glo"e4 Doni'er % a yo%r on IT 'e&ar!$en! "%! i!ho%! a

alary an' hale of $anaging i! yo%relf4 He are !here hen yo% nee' % !he $o!,

rea'y !o ai! yo% i!h yo%r ne0! IT re%ire$en!4

Sig$a e!or* i one of !he $o! efficien! an' highly *ille' y!e$

in!egra!ion co$&any &ro1i'ing hale free ne!or*ing ol%!ion !o !he

en!er&rie ho loo* for goo' er1ice a! co$&e!i!i1e &rice4

He &ar!ner i!h o%r c%!o$er in conce&!%aliCing an' i$&le$en!ing

infra!r%c!%re ol%!ion i!h a 1ie !o align IT ini!ia!i1e i!h "%ine goal

in !he "e! &oi"le ay4

Sig$a e!or* e0&er!ie in &ro1i'ing en' !o en' ne!or*ing ol%!ion in

area of .a!a an' #oice e!or* for 1ario% en!er&rie ha ena"le' !he

!ea$ !o in !he !r%! of $any En!er&rie ha1ing $iion cri!ical a&&lica!ion

6 e!or*4

MBA KSOU MYSORE Page F2


44/121

e!or*ing 8ar'are Proc%re$en!, AMD 6 MS of e!or*ing

E%i&$en!, U& gra'a!ion, Main!enance , Re&air 6 !ro%"lehoo!ing of

e!or*ing Rac*Roo$ , Hire' a ell a Hirele ne!or*ing &roec!

i$&le$en!a!ion are one of !he fe !reng!h of !he co$&any4

MBA KSOU MYSORE Page FF


45/121

Sig$a e!or* &ro1i'e %ali!y ne!or*ing an' co$&%!ing ol%!ion for

"%inee in or!h an' So%!h In'ia4 Hhe!her yo% are ne!or*ing for !he fir! !i$e or

config%ring an e0i!ing ne!or*, e can facili!a!e yo%r co$$%nica!ion i!hin !he

office a ell a i!h !he in!erne! orl'4 O%r er1ice incl%'e, "%! are no! li$i!e' !o,

file haring, ne!or* &rin!ing, cen!raliCe' "ac*%&, in!ernale0!ernal e$ail, $%l!i%er

in!erne! acce an' ne!or* ec%ri!y4 Hhe!her yo%r "%ine coni! of 2 or :==

co$&%!er, Sig$a e!or* i co$$i!!e' !o 'e1elo&ing colla"ora!i1e ol%!ion

hich are "o!h effec!i1e an' co! efficien!4

He or* cloely i!h !he clien! !o 'e1elo& a ol%!ion accor'ing !o !he clien!3

&ecifica!ion4 Hhe!her !hi $ean a ne high &erfor$ance y!e$ alloing for

f%!%re gro!h an' eae of %&gra'e, or e0&anion or a''ing !o an e0i!ing y!e$, e

A/HAYS or* i!h !he clien!3 "%'ge! in $in'4 He "elie1e in &en'ing yo%r

$oney iely an' caref%lly4 I "elie1e !hi concern for clien! ca&i!al an' o%r

colla"ora!i1e a&&roach !o 'e1elo&ing ol%!ion i ha! e! Sig$a e!or* a&ar!

fro$ i! co$&e!i!or4



46/121

Mi..io!"

Pro$o!e a 1al%e"ae' c%l!%re co$$i!!e' !o co$&liance, e!a"lihing an'

!an'ar'iCing y!e$ !o $i!iga!e ri* an' !a*ing !i$ely correc!i1e ac!ion rela!e' !o

illegal, %ne!hical or i$&ro&er con'%c!4

/hi2o.o;hy"

Sig$a i co$$i!!e' !o &ro1i'ing !he "e! &oi"le en1iron$en! !o achie1e

OrganiCa!ional an' Profeional f%lfill$en! !hro%gh?

O&&or!%ni!ie !o con!an!ly enhance e$&loyee ca&a"ili!ie

Do$for!a"le an' &rogrei1e or*&lace

Do$$%nica!ion %nre!raine', an' ol%!ion arri1e' !hro%gh $%!%alcon%l!a!ion

%r!%ring !ea$or* a$ong in'i1i'%al, enco%raging !he$ !o or* !oge!her

!o a!!ain organiCa!ional an' &eronal goal4

C)2t)("

Sig$a ha a colla"ora!i1e c%l!%re here &eo&le enoy ha! !hey 'o an' ha1e f%n

'oing i!4 They re&ec! each o!her an' honor o!her 'ifference4 A 1arie!y of &eo&lehare 'i1ere i'ea an' e0&erience, ye! e1ery 1oice i hear'4 Do$$%nica!ion are

o&en an' infor$al an' $anage$en! i 1ery a&&roacha"le4

They "elie1e !ha! %cce 'e&en' on a co$&anyG a"ili!y !o cha$&ion in'i1i'%al

con!ri"%!ion a ell a !ea$ 1ic!orie4 They loo* for &eo&le ho are $o!i1a!e' i!h

!he 'ri1e !o $ee! !heir on goal an' achie1e re%l! hile !a*ing acco%n!a"ili!y for

!heir ac!ion4

MBA KSOU MYSORE Page F;


47/121

F)!'a0!ta2. o+ S)**..

W a22 .ha( a +o(0)2a +o( .)**..-Hhen e$&loyee oin !he !ea$ a! Sig$a, !heyare in1i!e' !o hare in Te* for$%la, !he %n'a$en!al of S%cce, a "l%e&rin! of ho

!hey a&&roach e1ery a&ec! of "%ine4 The fo%r ele$en! are !ra!egy, e0ec%!ion,

1eloci!y an' &eo&le4 Do$"ine', !hey e%al &rofi!a"le gro!h4

It .ta(t. 1ith STRATEGY-

He *no o%r c%!o$er an' &oe !he co$&e!ency !o $ee! !heir nee'4 He ha1e a

ingle$in'e' foc% on acco$&lihing o%r goal, an' e in1e! in !he f%!%re !hro%gh!ra!egic !hin*ing an' ac!ion4

E8(y 0;2oy i. (.;o!.i92 +o( E,ECUTION-

Toge!her e o1erco$e o"!acle, "rea* 'on "arrier, ee* ol%!ion an' 'eli1er

re%l!4 Drea!i1i!y an' inno1a!ion are a $%!4 He follo !hro%gh on o%r

co$$i!$en!, e$"race an' a&&ly ne ay of !hin*ing4

E7*)t th .t(atgy 1ith ELOCITY-

He e! !he &ace an' ge! !he o" 'one4 An', e $o1e !oge!her in !he a$e 'irec!ion4

O%r %ic* re&one !o e$erging !echnologie can e! a hole in'%!ry in $o!ion4

/EO/LE a( th +o)!'atio! o+ o)( 9).i!..-

A co$&any canno! "e %ccef%l i!ho%! !alen!e' in'i1i'%al4 Sig$a e$&loyee are

!he co$&any4 HeGre !he recogniCe' e0&er! in o%r fiel', !he &eo&le o%r c%!o$er rely

on for !he *nole'ge an' e0&erience e &oe in ol1ing !heir $o! co$&le0

&ro"le$4 He $a*e Sig$a a grea! co$&any an' a grea! &lace !o or*4

MBA KSOU MYSORE Page FL


48/121

R1a('.

Sig$a offer a To!al Rear' Progra$ !o enco$&a !he !hing e$&loyee 1al%e

fro$ an e$&loy$en! rela!ionhi& enrich$en!, "enefi!, &eronal gro!h an' a

%ni%e or* e0&erience4

Co0;!.atio!

Sig$a recogniCe !ha! i! e$&loyee loo* for 1arie!y on !he o" an' e0&ec! !heir

co$&ena!ion &rogra$ !o reflec! !he goal !hey achie1e an' !he challenge !hey

acce&!4



49/121

Sig0a Nt1o(k. Lo*atio!"

Sig0a Nt1o(k.

2E, 2n' loor,

:L!h Main,#iayaagar,

Bangalore;L===4

Tel? =@=2FF@@L;2 =L@L: F2;LL@:

Mo"? V:LLFF@FF LF:2 @;:::

MBA KSOU MYSORE Page F@


50/121

/(o')*t /(o+i2?

All Cisco Series

Cisco Switches

Dico :== Serie Da!aly! Si!che Dico 2== Serie Da!aly! Si!che Dico F;== Serie Da!aly! Si!che Dico F;;= Serie Da!aly! Si!che Dico === Serie Da!aly! Si!che Dico ;=== Serie Da!aly! Si!che Dico L=== Serie Da!aly! Si!che

Dico DSS ::;== Si!cheCisco Cables

Dico 2== Da"le Dico F;== Da"le Dico F;;= Da"le Dico === Da"le Dico ;=== Da"le Dico L=== Da"le Dico DSS ::;== Da"leDor' Dico F;= S!ac*Hie Da"le

Dico F;= /D !o SD Da"le

Cisco Cards

Dico 2== Mo'%le 6 In!erface Dar' Dico ;=== Mo'%le 6 In!erface Dar' Dico === Mo'%le 6 In!erface Dar' Dico L=== Mo'%le 6 In!erface Dar'

GBICS & RPFS/SFPS

Dico F;;= -BIDS Dico F;;= DH.M -BID Sol%!ion Dico F;;= RPS Dico F;= SP

Mount Kits & Power Supplies

Dico F;;= S&are Rac* Mo%n! Ki!



51/121

Dico F;= S&are Rac* Mo%n! Ki! Dico DSS ::;== .ri1e Dico F;= Re'%n'an! Poer S%&&lie Dico DSS ::;== Poer S%&&lie

Memor & Modules Dico === Me$ory Dico ;=== Me$ory Dico L=== Me$ory Dico DSS ::;== Me$ory Dico DSS ::;== Mo'%le

Parts & Components

Dico F;== Par! 6 Do$&onen! Dico 2== Par! 6 Do$&onen! Dico === Par! 6 Do$&onen! Dico ;=== Par! 6 Do$&onen! Dico L=== Par! 6 Do$&onen! Dico DSS ::;== Par! an' Acceorie4

All Nortel Series

!ortel Switches

or!el Accelar Si!che or!el Den!illion Si!che or!el Den!illion Si!che

MBA KSOU MYSORE Page =


52/121

or!el Den!illion Si!che or!el Accelar ::==::;= Ro%!ing Si!che an' IO Mo'%le

!ortel Modules

or!el Den!illion e!or* Manage$en! Mo'%le

or!el Den!illion :=== ATM /A Mo'%le or!el Den!illion :=== ATM #oice Mo'%le or!el Den!illion E!her&ee' Mo'%le or!el Den!illion E!her&ee' Mo'%le or!el Den!illion To*enS&ee' Mo'%le

All Juniper Series"uniper Products

5%ni&er M:= Dhai 5%ni&er M:= Dhai 5%ni&er M= Dhai 5%ni&er M:L= Dhai 5%ni&er M:= In!erface Dar' 5%ni&er M:= In!erface Dar' 5%ni&er Blan* Panel 5%ni&er M:= Me$ory

5%ni&er Poer S%&&lie 5%ni&er -BIDS 5%ni&er M= 8ar'are

Our Services



53/121

Sig$a e!or* &ro1i'e !he Ha('1a( 282 (;ai(.(8i*.of ne!or*ing

&ro'%c! li*e HA an' /A e%i&$en!, 'e*!o&, /a&!o&, er1er, &oer

%&&lie4

So+t1a( 282 .(8i*.incl%'e all !he Dico config%ra!ion le1el li*e e!%& ofro%!er, i!che an' $o'%le4 Alo e %&&or! for of!are le1el er1ice ofO&era!ing Sy!e$ li*e UIW(Solari, AIW, 8PUW), /in%0 (li*e R8E/) an'in'o (li*e in'o WP, in'o 1i!a, in'o 2===, in'o 2==F, in'o2==@)

S(8i*. 1 O++(---

Hire' 6Hirele Proec! I$&le$en!a!ion e!or* Sec%ri!y Sol%!ion #oIP Sol%!ion Sec%ri!y 6 S%r1eillance Sol%!ion S!r%c!%re' Da"ling .o$e!ic 6 In!erna!ional Dall Den!er Se!%& R!ta2 R;ai( o+

Ro%!er Si!che ireall Hirele E%i&$en! R;ai( Mai!t!a!* o+

Ro%!er Si!che ireall Hirele E%i&$en! In!erne! /eae line, #P an' MP/S e!or*



54/121

S(8i* A..)(a!* /(o')*t.

Hi!h Ser1ice A%rance &ro'%c!, carrier can &roac!i1ely $anage in!ra an' in!er

ne!or* er1ice &erfor$ance a ell a a'$ini!er er1ice &or!folio lifecycle4

Thro%gh &roac!i1e $oni!oring an' $anage$en! of fi0e', $o"ile an' con1erge'

ne!or* er1ice yo% can %!ain high le1el of %ali!y i!hin yo%r ne!or* an'

a'oining ne!or*4

#ii"ili!y of %er con!en! i co%&le' i!h g%i'e' ac!iona"le &a!h connec!ing er1ice

i$&ac!ing i%e i!h in'i1i'%al !ranac!ion4 #ie an' re&on' !o en'!oen'

&erfor$ance occ%rring "e!een ne!or* an' er1ice en!i!ie in real !i$e4



55/121

Sigma - Training

Introduction

In &ace !o !he groing !echnology, ine1i!a"ly !he co$$erce gro%& an' in'%!ry

line alay cra1e' con!an!ly, nee' of %ali!y an' %ic* er1ice 'eli1erie, "e i! an

in'i1i'%al or any $%l!i $ar*e! eg$en!4 Hhile e0&loring !he la!e! !ren' in

!echnology an' a'a&!ing !echni%e, along i!h ell &ro1en i$&le$en!a!ion &roce,

!he $ain line in!egra!or 6 ol%!ion &ro1i'er ha1e coni!en!ly a'a&!e' !he r%le !o

i'en!ify !he$el1e !o "e !o&&er in er1ice an' !echnology in'%!ry, recogniCe' an'

a&&recia!e' con!in%o%ly4

Sig$a e!or* i'en!ifie i!elf a one a$ong !he e$erging en!re&rene%r offering

IT e!or*ing ol%!ion an' in!egra!ion er1ice4 Being one of !he $aor an'

i$&or!an! line of a "%ine ac!i1i!y alo coni'ere' a a "ac* "one infra!r%c!%re,

IT ne!or* hol' a ignifican! role in ca&i!al infra!r%c!%re4 Sig$a e!or*

ca&i!aliCe i! !reng!h in hiel'ing !he IT e!or* Infra!r%c!%re in !er$ of

!r%c!%re' ne!or* $anage$en!, a'$ini!ra!ion, or*!a!ion line, "ac* %& 6 crii$anage$en!4 The in'%!ry re%ire' %ali!y an' i! y$"oliCing icon, *ee& !he

co$&any !o "e a long r%n 1iionary4



56/121

Moto behind offering these courses

Hi!h all !he a1aila"le reo%rce an' $anaging !ea$ !echnologie, Sig$a Training

$o'%le hol' $o$en!o% ae! !ha! con!an!ly !rain an' e'%ca!e !he ne"ie, hile

!reng!hening !he ca&a"ili!ie !o achie1e goo' re%l! 6 co$$i!!e' !alen!'e1elo&$en!4 Doncerning !he freh &rofeional en!ering in!o !he in'%!ry !o $a*e

!heir career, !he !raining $o'%le i!h Sig$a %i!e' !he "e! !ha! offer a "aic

e'%ca!ion i!h y!e$a!ic a&&roach i!h learning fea!%re4 More !han a forge'

!raining, a &rofeional in Sig$a gain %ic* acce !o !he nee' 6 re%ire$en! of a

c%rren! in'%!ry4 Sig$a Training Mo'%le e1al%a!e i! o&era!ion !oar' !raining

!echni%e, alo coni'er a i! "%ine in!egra!e' $o'%le4

Type of Target Customers

Profeional %! !ar!ing !heir career

S!%'en! ee*ing a !r%c!%re' !raining af!er &o! &regra'%a!ion

Senior Di!iCen

Tra'er an'

S$all 6 Me'i%$ co$&any e0ec%!i1e> an' $any $ore4

Competition among the existing operators

A! Sig$a e!or*, an a&iran! i en%re' !o al* o%! i!h in'%!ry recogniCe'

e'%ca!ion %i!ing !o !he 'yna$ic re%ire$en!, ra!her gaining *nole'ge an'

i$&le$en!ing a! i!e4 Sig$a !rain 6 e! !he righ! &a!h !o !he can'i'a!e, gain !he

righ!f%l an' "aic e'%ca!ion !o effec!i1ely 'eci'e an' &%r%e higher &rofeional

e'%ca!ion4 Sig$a recogniCe i!elf in fron!line !ha! co$"ine !he e'%ca!ion i!h !he

"aic co%re an' !raine' "y &rofeional4

Customer friendly environment Introduction to atest andcurrent technology trends

A! !he cen!re an a&iran! can e0&erience a frien'ly en1iron$en! !ha! inc%lca!e !he

%ali!ie of a &rofeional $ore !han %! an' e'%ca!ion4 Hi!h !he a1aila"le in'%!ry

recogniCe' !echnical e'%ca!ion, !raine' "y &rofeional, !he cer!ifying &rofeional



57/121

gain a %ic* *nole'ge of !he c%rren! !ren' in !he in'%!ry4 The !raining la" i ell

e%i&&e' i!h &oer 'a!a &roceing e%i&$en! an' or* !a!ion '%ly ne!or*e' !o

offer in'i1i'%al a!!en!ion4

!asy to learn course materials

Reaching eay !o !he !o%gh %"ec! i !he &ool of !alen! ha! hol' !he goo' in

!raining yo%ng a&iran!4 Sig$a3 ell !r%c!%re' co%re $a!erial offer 1ario%

$e!ho'ologie i!h a$&le or* ho& !ha! e0cee' !he a&iran!3 e0&loring

ca&a"ili!ie4

Authori"ed partners and benefits

Sig$a e!or* i an A%!horiCe' Par!ner of Dico Sy!e$ 6 5%ni&er e!or*4

RecogniCe' 6 &ar!nere' "y !hee co$&anie, o%r !raining e0&erience, &roficiency,

relia"ili!y an' acco%n!a"ili!y are alay $o!i1a!e' an' 'o%"le' !o offer $ore !han an

a&iran!3 re%ire$en!4

#$ related services and support

Af!er co$&le!ion of !he co%re i!h Sig$a Training Den!er, one can con!ac! !he 8R

incharge !o *no $ore a"o%! !he career 'e1elo&$en! &rogra$4 The !raining cen!er,aocia!e' i!h lea'ing 8R Don%l!ing gro%& a%re o" ai!ance4



58/121

/RODUCTS TECHNOLOGIES OF SIGMA NETWORKS

Ty;. o+ S1it*h. a!' Ro)t(.



59/121

Fig %- /(o')*t. T*h!o2ogi. o+ Sig0a Nt1o(k.



60/121

/(o')*t. o+ .ig0a !t1o(k +)!*tio!a2ity

Nt1o(k Diag(a0

I'en!ifia"le ne!or* icon are %e' !o 'e&ic! co$$on ne!or* a&&liance4 or

e0a$&le? Ro%!er, an' !he !yle of line "e!een !he$ in'ica!e !he !y&e of connec!ion4

Dlo%' are %e' !o re&reen! ne!or* e0!ernal !o !he one &ic!%re' for !he &%r&oe of

'e&ic!ing connec!ion "e!een in!ernal an' e0!ernal 'e1ice, i!ho%! in'ica!ing !he

&ecific of !he o%!i'e ne!or*4 The er1er i f%r!her connec!e' !o a &rin!er an' a

ga!eay ro%!er, hich i connec!e' 1ia a HA lin* !o !he In!erne!4



61/121

Network Topology (cicso product)

Eay !o 'ra !t1o(k to;o2ogy 'iag(a0., ho$e ne!or*, irele ne!or*

'iagra$, Ci.*o !t1o(k to;o2ogi., ne!or* ca"le 'iagra$, logical ne!or*

'iagra$, ne!or* iring 'iagra$, /A ne!or* 'iagra$, ac!i1i!y ne!or*

'iagra$, ne!or* !o&ology 'iagra$, local ne!or* area 'iagra$, ne!or*

&hyical 'iagra$, ne!or* ec%ri!y 'iagra$, ne!or* an 'iagra$, ne!or*

iring ca"le 'iagra$, ne!or* ca"ling 'iagra$, an' ne!or* 1oi& 'iagra$4

MBA KSOU MYSORE Page ;=


62/121

Network Diagram(Cisco product)

Nt1o(k Diag(a0i i'eal for ne!or* engineer an' ne!or* 'eigner ho nee'

!o 'ra 'e!aile' ne!or* 'oc%$en!a!ion4 E'ra e!or* .iagra$ i ligh!eigh!,

ye! incre'i"ly &oerf%l, an' can "e %e' !o crea!e !he folloing ne!or* 'iagra$?

"aic ne!or* 'iagra$, Ci.*o !t1o(k to;o2ogy, logical ne!or* 'iagra$,

&hyical ne!or* 'iagra$, /A 'iagra$, HA 'iagra$, /.AP, ac!i1e 'irec!ory

an' lo! $ore4

B%il!in !t1o(k 'iag(a0 i*o!.re&reen!ing co$&%!er, ne!or* 'e1ice an' $ar!

connec!or, hel& yo% crea!e acc%ra!e ne!or* 'iagra$ !o %e in yo%r ne!or*

'oc%$en!a!ion &roec!.

MBA KSOU MYSORE Page ;:


63/121

Basic Network Diagram

Nt1o(k Diag(a0.%ch a ho$e ne!or* 'iagra$, irele ne!or*, ne!or*ca"le, logical ne!or*, ne!or* iring, /A ne!or*, ac!i1i!y ne!or*, ne!or*

!o&ology, local area ne!or*, &hyical ne!or* 'iagra$, ne!or* ec%ri!y 'iagra$,

ne!or* an, ne!or* iring ca"le, ne!or* ca"ling, an' ne!or* 1oi& 'iagra$ are

1ery co$&lica!e' !o 'ra "y han'4 E'ra &ro1i'e an allincl%i1e collec!ion of

t0;2at., .y09o2.an' co$&%!er cli&ar! i$age !o ra&i'ly crea!e all !hee

'iagra$, e1en Mo!her"oar', e!or* To&ologie, Peer!oPeer (P2P), /AHA

.eign an' e!or* Da"ling4

MBA KSOU MYSORE Page ;2


64/121

Featured Securit Products

Network Security

B%il' a ne!or* ec%ri!y infra!r%c!%re !ha! inheren!ly 'e!ec! an' "loc* in1ai1eof!are a!!ac* an' in!r%'er acce

Ci.*o ASA ?? S(i. A'a;ti8 S*)(ity A;;2ia!*.

Do$"ine fireall, #P, an' o&!ional con!en! ec%ri!y an' in!r%ion&re1en!ion !o 'i!ri"%!e ne!or* ec%ri!y acro yo%r o&era!ion

Pro1i'e !hrea! 'efene an' highly ec%re co$$%nica!ion er1ice !o !o&a!!ac* "efore !hey affec! "%ine con!in%i!y

Re'%ce 'e&loy$en! an' o&era!ional co! hile 'eli1ering co$&reheni1ene!or* ec%ri!y for ne!or* of all iCe

S%&&or! a i'e range of en1iron$en! fro$ $all "%inee !o largeen!er&rie

Ci.*o I!t().io! /(8!tio! Sy.t0

I'en!ifie, claifie, an' !o& $alicio% !raffic, incl%'ing or$, &yare,a'are, 1ir%e, an' a&&lica!ion a"%e

.eli1er high&erfor$ance, in!elligen! !hrea! 'e!ec!ion an' &ro!ec!ion o1er arange of 'e&loy$en! o&!ion

Ue re&%!a!ion fil!ering an' glo"al in&ec!ion !o gi1e "%inee ac!iona"lein!elligence an' &re1en! !hrea! i!h confi'ence

Pro$o!e "%ine con!in%i!y an' hel& "%inee $ee! co$&liance nee'

MBA KSOU MYSORE Page ;F
http://www.cisco.com/en/US/products/ps6120/index.htmlhttp://www.cisco.com/en/US/products/sw/secursw/ps2113/index.htmlhttp://www.cisco.com/en/US/products/ps6120/index.htmlhttp://www.cisco.com/en/US/products/sw/secursw/ps2113/index.html


65/121

I!tg(at' S*)(ity o! th N7t


66/121

Ci.*o S*)( A**.. Co!t(o2 Sy.t0

Don!rol ne!or* acce "ae' on 'yna$ic con'i!ion an' a!!ri"%!e !hro%ghan eay!o%e $anage$en! in!erface

Mee! e1ol1ing acce re%ire$en! i!h r%le"ae' &olicie for fle0i"ili!yan' $anagea"ili!y

Si$&lifie $anage$en! an' increae co$&liance i!h in!egra!e' $oni!oring,re&or!ing, an' !ro%"lehoo!ing ca&a"ili!ie

A'o&! an acce &olicy !ha! !a*e a'1an!age of "%il!in in!egra!ionca&a"ili!ie an' 'i!ri"%!e' 'e&loy$en!

MBA KSOU MYSORE Page ;;
http://www.cisco.com/en/US/products/ps9911/index.htmlhttp://www.cisco.com/en/US/products/ps9911/index.html


67/121

CHA/TER

Tho(ti*a2 9a*kg(o)!' o+ th .t)'y

MBA KSOU MYSORE Page ;L


68/121

>-% BACKGROUND OF STUDY"

8%$an Reo%rce i !he $o! i$&or!an! an' &ro'%c!i1e reo%rce of OrganiCa!ion4

The co$&any &en' a $aor hare of i! $oney !o e0!rac! "e! con!ri"%!ion o%! of!he$4 A $all $i!a*e or ignorance in recr%i!ing non re!aina"le e$&loyee or an

inefficien! can'i'a!e co%l' lea' !o 'irec! loe in !er$ of !i$e an' $oney &en! on

hiher !raining an' o" &ecialiCa!ion a alo in'irec! loe in !er$ of o" hel' %&

'%e !o 1acancy of &oi!ion an' o!her o" "eing &o!&one'4

Thi &roec! 'eal i!h analyCing !he Training nee' in Sig$a e!or* an' !rie

!o fin' o%! an' %gge! !he *ey area of i$&ro1e$en! if any,

I! i 1ery 'iffic%l! !o %n'er!an' !he E$&loyee &erce&!ion 6 a!!i!%'e !oar'

!he o"4

In !hi highly co$&e!i!i1e $ar*e!, i! i 1ery $%ch neceary !o %&'a!e !he

e$&loyee i!h rele1an! *ill an' $e!ho' !o &erfor$ !he gi1en o"4

I'en!ifying !he rele1an! !raining $e!ho' i 1ery i$&or!an!4



69/121

=-= T(ai!i!g a!' D82o;0!t ;(og(a00 at Sig0a Nt1o(k.

E')*atio! a!' T(ai!i!g

Sig$a e!or* P1! /!', Bangalore ha "een con'%c!ing !r%c!%re' !raining

&rogra$ for i! e$&loyee4

O9:*ti8. o+ T(ai!i!g at Sig0a Nt1o(k.

To %&gra'e !he *nole'ge a' *ill le1el of e$&loyee

To a'a&! !o ra&i' change !a*ing &lace in !he in'%!ry

To ena"le !he e$&loyee !o face !he challenge of !he &reen! 'ay

T(ai!i!g Mtho'."

Sig$a &ro'%c! are 'eigne' a long!er$ in1e!$en!4 They offer e1eral !raining

!o hel& c%!o$er ge! o&!i$al 1al%e of ne!or*ing &ro'%c!

Oni!e Training for e!or* Manage$en! 6 .iagno!ic

e!or* .iagno!ic Aca'e$y

Se$inar, Sy$&oi%$ 6 O!her E1en!

He" ca! Se$inar SelfS!%'y Training (S O&era!or Ki!)

Training or*ho& a! Sig$a ne!or* facili!y in Bangalore4

Dlaroo$ an' /a" Reo%rce for E'%ca!or

MBA KSOU MYSORE Page ;@
http://www.tek.com/training/network/http://www.tek.com/Measurement/network/diagnostics/nd-academy/http://www2.tek.com/cmswpt/evfinder.lotr?va=1http://www.techonline.com/community/member_company/member/499/http://www.techonline.com/community/member_company/member/499/http://www.tek.com/training/self-study.htmlhttp://www.tek.com/training/self-study.htmlhttp://www.tek.com/educationhttp://www.tek.com/training/network/http://www.tek.com/Measurement/network/diagnostics/nd-academy/http://www2.tek.com/cmswpt/evfinder.lotr?va=1http://www.techonline.com/community/member_company/member/499/http://www.tek.com/training/self-study.htmlhttp://www.tek.com/education


70/121

TRAINING AIDS

The fac%l!y %e !raining ai' %ch a o1er hea' &roec!or 6 A%'io #i%al Ai' !o

$a*e !he !raining $ore effec!i1e4 The !rainee alo ha1e acce !o "oo* a! !he

!raining cen!er on li"rary4

DEELO/MENT /ROGRAMS

E$&loyee 'e1elo&$en! &rogra$ coni! of %& gra'a!ion of *nole'ge of *ill

!hro%gh !raining a e0&laine' earlier4 Bei'e !raining e$&loyee 'e1elo&$en! i

alo enco%rage' !hro%gh o" ro!a!ion 6 &ro$o!ion4

/ROMOTION

The &ro$o!ion &olicy ha "een 'eigne' *ee&ing in 1ie !he g%i'eline i%e' "y !heSig$a inc4,a &er !he g%i'eline, %"ec! !o !he a1aila"ili!y of 1acancie an'

&ro$o!ion he!her fro$ one cale !o ano!her ho%l' "e on !he "ai of $eri! i!h

eigh!age if any, er1ice recor', e'%ca!ion&rofeional %alifica!ion e!c4, a !he cae

$ay "e4

METHODS OF TRAINING CONDUCTED AT SIGMA NETWORKS

The +o22o1i!g 0tho'.a &er a !eaching i con'%c!e'

/ec!%re $e!ho'

Dae !%'y

-ro%& 'ic%ion

Role &lay

A%'io1i%al

Do$&%!er in!r%c!ion



71/121

Understanding the O!ectives o" Training NeedsAnalysis

Before any for$ of !raining nee' analyi !a*e &lace i! i een!ial !o e!a"lih i!o"ec!i1e

I i! "eing con'%c!e' a &ar! of an ann%al re1ie or a&&raial &roce, !o hel& a

$anager 'e!er$ine hich co%re !o en' hi or her !aff on Thi !en' !o "e a 1ery

general, or highle1el a&&roach !o i'en!ifying learning nee', an' i largely

%"ec!i1e4 The o%!co$e i a !raining &rogra$$e hich of!en in1ol1e !a*ing off

!hehelf !raining, 'eli1ere' in!ernally or e0!ernally, an' &erha& o$e $en!oring or

one!oone !raining4

Al!erna!i1ely, !he !raining analyi for$ &ar! of a &ecific &roec!, %ch a !he

i$&le$en!a!ion of a ne co$&%!er y!e$4 The analyi i $ore 'e!aile', in1ol1e

$%l!i&le !e&, an' i $ore o"ec!i1e4 The o%!co$e i infor$a!ion a"o%! !he *ill

ga& of a &ar!ic%lar gro%& of &eo&le, hich i !hen %e' !o 'e1elo& a c%!o$iCe'

!raining &rogra$ !ha! fill !hoe ga&

#ata $ollection %ethods "or Training NeedsAnalysis

There are e1eral 'ifferen! ay in hich !o collec! !he infor$a!ion re%ire'4 A

'e!aile' a&&roach ill %!iliCe $%l!i&le $e!ho' in or'er !o for$ !he cleare! &ic!%re

of learning nee'4 Thi ill !a*e longer, "%! if con'%c!e' &ro&erly ill 'eli1er $ore

$eaningf%l re%l! an' ho%l' lea' !o !he 'e1elo&$en! of a highly rele1an! an'

!arge!e' !raining &rogra$4

MBA KSOU MYSORE Page L=


72/121

The analyi $e!ho' incl%'e?

In!er1ieing $anager !o learn ha! !hey an! !heir !aff !o *no4

In!er1ieing !aff !o 'ico1er here !hey !hin* !heir *ill ga& lie4

In!er1ieing o!her rele1an! &ar!ie, %ch a i$&le$en!a!ion con%l!an! if !he!raining i lin*e' !o a ne y!e$ i$&le$en!a!ion4

%e!ionnaire for learner !o elfae !heir *nole'ge4

S!%'ying 'oc%$en!a!ion !ha! 'efine !he o"ec!i1e of &roec! or !he f%nc!ion

of a !ea$4

O"er1ing !aff a! or* !o ee ho !hey ac!%ally o&era!e4

8a1ing learner &erfor$ !e! in or'er !o "ench$ar* *nole'ge &rior !o

!raining4

Processing the &esults o" Analysis

Once !he 'a!a ha "een collec!e' i! i i$&or!an! !ha! i! i correc!ly aee'4 Thi

in1ol1e re1ieing !he 'a!a !o i'en!ify !ren' an' !he$e4

The le1el of 'e!ail ill 'e&en' on !he n%$"er of learner "eing aee'4 The

o%!co$e of !he ae$en! ho%l' "e a li! of %"ec! in hich !raining i re%ire',

an' a li! of !he gro%&, or in'i1i'%al, ho nee' !ha! !raining4 Thi infor$a!ion can

!hen "e %e' !o 'e1elo& a !raining &lan4

Une'pected Outcomes o" Analysis

I! i &oi"le !ha! !he &roce of analying learning nee' lea' !o !he i'en!ifica!ion of

o!her i%e4 I! co%l' re1eal !ha! !here i &oor co$$%nica!ion i!hin or "e!een

'e&ar!$en! or !ea$, or e1en !ha! !here i a "rea* 'on of rela!ionhi&4 Analyi

can &in&oin! &ro"le$ i!h !aff $orale or y!e$ic ea*nee i!hin !he

MBA KSOU MYSORE Page L:


73/121

organiCa!ion4 I! $ay lea' !o !he concl%ion !ha! !raining alone ill no! reol1e a

&ar!ic%lar &ro"le$4

or !hee reaon i! i i$&or!an! !ha! !he &eron con'%c!ing !he analyi *no !o

ho$ !hee fin'ing ho%l' "e re&or!e', i!ho%! r%nning !he ri* of $a*ing

&ro"le$ ore4

OrganiCa!ion !ha! in1e! in analyi of !raining nee' an' 'e1elo&$en! of !raining

&rogra$ !o a''re !hoe nee' ill, in !i$e, feel !he "enefi! of filling !heir *ill

ga& an' ill alo "%il' an' $ain!ain !aff $orale4

MBA KSOU MYSORE Page L2


74/121

CHA/TER


75/121

>-= STATEMENT OF THE /ROBLEM"

+A S!%'y on Training ee' Analyi in Sig$a e!or* Bangalore49

>-> OBJECTIE OF THE STUDY"

To AnalyCe Training ee' a! Sig$a e!or*, In'ia an' !o Pro1i'e

%gge!ion in or'er !o enhance !he effec!i1ene of !he $e!ho'4

To analyCe !he *nole'ge ga& an' re%ire$en! a$ong 'ifferen! le1el of

e$&loyee4

To en%re !ha! !he e$&loyee are !raine' i!h a&&ro&ria!e *ill4 To o"er1e !he aocia!e in !he organiCa!ion i really a!ifie' i!h !he

c%rren! !raining &roce4

Pro&oing !he ne $e!ho' of !raining for effec!i1e %!iliCa!ion of !he

reo%rce on "ench4

To !%'y !he ne !echni%e for !he reo%rce 'e1elo&$en! !here "y increaing

!he *ill of reo%rce an' re'%cing !he a!!ri!ion4

To !%'y he!her !he !raining &roce i $o%l'ing "e! &rofeional orno!4

>-& SCO/E OF THE STUDY"

The !%'y i con'%c!e' Sig$a e!or* a!4Bangalore !oar'

analyCing !he Training nee' for e1eral engineering &rofeional a!

!he Do$&any4

The !%'y i con'%c!e' !o analyCe !he !raining nee' in !he area of!echnical *ill, of! *ill an' $anage$en! &rogra$$e %ch a

in'%c!ion an' ale &rogra$$e4



76/121

The co&e of !he !%'y i confine' !o !he 'e&ar!$en! of Perfor$ance

Sco&e Pro'%c! /ine (PSP/) an' Technical Sol%!ion -ro%& (TS-)

only4

The !%'y i li$i!e' !o a ingle organiCa!ion only an' no co$&arion

ha1e "een $a'e i!h !he in'%!ry or i!h o!her i$ilar co$&anie in

!he in'%!ry4

The !%'y i "ae' on &reen! nee' analyi for !raining !he e$&loyee

i!h !he re%ire' *ill4

>-? RESEARCH DESIGN"

A D.*(i;ti8 R.a(*h D.ig!i a'o&!e' !o con'%c! !he !%'y4 I! i facili!a!e' i!h

!he reearch &roce'%re co1ering !he folloing &oin!?

:4 .a!a collec!ion $e!ho'4

24 Sa$&ling che$e4

Data Co22*t'< Ba.' o! /(i0a(y a!' S*o!'a(y 'ata-

/(i0a(y Data"

Pri$ary 'a!a i collec!e' !hro%gh !r%c!%re' %e!ionnaire, &ilo! !%'y an' foc%gro%& in!er1ie i!h !he concerne' engineer an' $anager in PSP/ an' TS-

'e&ar!$en!4 The o!her o%rce of &ri$ary 'a!a i 8%$an Reo%rce .e&ar!$en!4

S*o!'a(y Data"

I! i collec!e' fro$ concerne' Policy an' &roce'%re 'oc%$en!, o%rnal, !e0!"oo*

e!c4 The So%rce Incl%'e Do$&any Profile Broch%re an' In!erne!4

/2a!. o+ a!a2y.i."

The reaon for analyi i !o in!er&re! an' %n'er!an' !he cience an' logic of !he

gi1en 'a!a an' reach a concl%ion4 The Pro&oe' Re&or! ha !o "e 'ecri&!i1e an'

ho%l' "e a"le !o reflec! !he "aic of !he fiel' of !%'y4 Bei'e !he analyi of !he

&rac!ice of &roce in !he organiCa!ion, !he con!en! $%! "e &reen!e' in !he $o!

inno1a!i1e !echni%e !hro%gh char! an' fig%re a ell4

MBA KSOU MYSORE Page L;


77/121

>-@ SAM/LE DESIGN"

Si0;2 Ra!'o0 Sa0;2i!g"

Ran'o$ a$&le gi1e e1ery %ni! of !he &o&%la!ion a *non Cero &ro"a"ili!ie of

"eing elec!e'4 Since ran'o$ a$&ling i$&lie e%al &ro"a"ili!ie !o e1ery %ni! in

!he &o&%la!ion, i! i neceary !ha! !he elec!ion of a$&le $%! "e free fro$ h%$an

%'g$en!4 If no %ni! can "e incl%'e' $ore !han once i! i *non a i$&le ran'o$

a$&ling4

A a$&le iCe of ; e$&loyee a choen "y Si0;2 Ra!'o0 .a0;2i!g t*h!i)hich incl%'ee$&loyee %n'er Perfor$ance Sco&e Pro'%c! /ine (PSP/) an' Technical Sol%!ion gro%& (TS-) 'e&ar!$en!4

I!.t()0!tatio! T*h!i)"

The &ri$ary $o!i1e of !he %r1ey i "ae' on !he %e!ionnaire?

A %e!ionnaire a 'e1elo&e' for !he c%rren! reearch !%'y i!h !he con%l!a!ion

of !he 1ario% le1el of engineer of !he Do$&any4

I! ha "een 'eigne' a !he &ri$ary reearch in!r%$en!4

%e!ionnaire ere 'i!ri"%!e' !o !he re&on'en! in Sig$a e!or*

an' !hey ere a*e' !o aner !he %e!ion gi1en in

!he %e!ionnaire4 The %e!ionnaire ere %e' a an in!r%$en!a!ion !echni%e "eca%e of !he reaon

!ha! !hey ere arrange' in &ecific or'er an' ere logically in!erconnec!e' for

!he !%'y4

The a'1an!age of a %e!ionnaire lie in !he re'%c!ion of in!er1ieer

an' in!er&re!er3 "ia an' le co!ly in!er1ieing an' of co%re eaier !a"%la!ion of re%l!4

inally, co'ing an' analyCing a 'one for each %e!ion3 re&one !o

reach in !he fin'ing, %gge!ion an' !o !he concl%ion a"o%! !he !o&ic4

MBA KSOU MYSORE Page LL


78/121

>-@ LIMITATIONS OF THE STUDY"

Thi !%'y ha "een %n'er!a*en an' co$&le!e' i!hin cer!ain con!rain! an'

"o%n'arie4 The $aor a$ong !he$ are $en!ione' "elo?

The !%'y relie on !he 'a!a o"!aine' fro$ !he concerne' official an'

e$&loyee4 8ence !he acc%racy of !he analyi 'one i li$i!e' !o !he e0!en!

of correc!ne of !he 'a!a &ro1i'e'4

The fiel' of !%'y i re!ric!e' !o !he &olicie a'o&!e' "y !he organiCa!ion4

The 'a!a3 ere no! a1aila"le in !he rea'y for$a! ligh! 1aria!ion $ay "e

e0&ec!e'4

The !i$e e0&ec!e' for !he !%'y i only for L ee* an' hence in 'e&!h !%'y

i no! achie1e'4

The 'a!a i collec!e' an' &ro'%ce' for !he &ecific &%r&oe an' hence can no!

"e generaliCe'4

The 'a!a3 are collec!e' on a$&ling "ai an' hence can no! "e a&&lie'

%ni1erally4

The S!%'y a con'%c!e' of aca'e$ic na!%re an' !herefore !he re&on'en!3

&ar!ici&a!ion a li$i!e'4



79/121

CHA/TER


80/121

CHA/TER


81/121

The hy&o!hei i fale an' !he !e! reec! i!4

/e1el of Significance

Donfi'ence i!h hich !he n%ll hy&o!hei i acce&!e' or reec!e' 'e&en' on ha! i

calle' ignifican! le1el4 The &ro"a"ili!y, i!h hich e $ay reec! a n%ll hy&o!hei,

hen i! i !r%e, calle' le1el of ignifican!4 Therefore !he le1el of ignificance i !he

ri*, !a!i!ician r%nning in hi 'eciion4 The le1el of ignificance i 'eno!e' "y Na34

I! i "e!!er !o *ee& le1el of ignificance a! a lo &ercen!age4 I! $ean !ha! e ho%l'

no! reec! a !r%e hy&o!hei4

Acce&! Region

Thi re&reen! !he region i!h hich !he calc%la!e' 1al%e lie in !hi region, !hen !he

n%ll hy&o!hei ill "e reec!e'4

MBA KSOU MYSORE Page =


82/121

&-%/(o*')( +o( T.ti!g Hy;oth.i.

Se! %& a n%ll hy&o!hei (8o) an' al!erna!i1e hy&o!hei (8:) a&&ro&ria!e !o !he !e!

!o "e con'%c!e'4

S&ecify !he %i!a"le le1el of ignificance

Dalc%la!e !he 1al%e of !e! !a!i!ic %ing !he a&&ro&ria!e for$%la

Ma*e 'eciion a"o%! acce&!ing or reec!ing !he n%ll hy&o!hei4 If calc%la!e' 1al%e

i le !han !a"%la!e' 1al%e, 8o i acce&!e' ele, 8a i acce&!e' "y reec!ing 8o4

The &ara$e!ric !e! %e' for !e!ing !he hy&o!hei i NX!e!34 I! i "ae' on !he

nor$al &ro"a"ili!y 'i!ri"%!ion an' i %e' for %'ging !he ignificance of e1eral

!a!i!ical $ea%re, &ar!ic%larly !he $ean4 The NX!e!3 or*e' o%! an' co$&are'

i!h i! &ro"a"le 1al%e a! a &ecific le1el of ignificance for %'ging !he ignificance

of !he $ea%re concerne'4

Thi i $o! fre%en!ly %e' !e! in reearch !%'ie4 The for$%la %e' for NX!e!3 i

X(PP)#(Pn)

Hhere PW

W%$"er of re&on'en! aying

%$"er of re&on'en!4



83/121

DATA ANALYSIS AND INTER/RETATION

&-=5 Ta92 Sho1i!g th N)09( o+ R.;o!'!t.4 g!'( 1i.4

GENDER No- o+ R.;o!'!t. Tota2 /(*!tag 35

Ma2 >@ @$

F0a2 %# >>

Tota2 ?& %

OBSERATION"

ro$ !he a"o1e !a"le, e can fin' !ha! LQ ere Male re&on'en! an' FFQ ere

e$ale re&on'en! i!h ho$ 'ic%ion a hel' in analyCing !he !raining nee'in !he organiCa!ion4

INFERENCE"

ro$ !he a"o1e o"er1a!ion, e concl%'e !ha! $o! of !he e$&loyee i!h ho$

!he 'ic%ion a hel' in !he organiCa!ion ere Male re&on'en!4

&% Cha(t .ho1i!g th !)09( o+ (.;o!'!t.4 g!'( 1i.

Male, 36, 67%

Female, 18,

33%Male

Female

&-=5 Ta92 .ho1i!g th (.;o!'!t. !' +o( t(ai!i!g i! ;a(ti*)2a( t(ai!i!g

*atgo(y4



84/121

TRAINING CATEGORY R.;o!'!t. N' /ERCENTAGE 35

T*h!i*a2 T(ai!i!g > ?@

So+t Ski22. %= ==

Ma!ag0!t /(og(a00 ?

I!')*tio! ?

Sa2. /(og(a00 = &

Tota2 ?& %

OBSERATION"

ro$ !he a"o1e !a"le, ;LQ of !he e$&loyee feel !ha! !echnical !raining &rogra$

f%lfill !he nee' of e$&loyee, 22Q feel !ha! !he Sof! *ill !raining &rogra$ f%lfill

!he nee' of e$&loyee, Q feel !ha! !he Manage$en! &rogra$ f%lfill !he nee'

of e$&loyee, Q feel !ha! In'%c!ion &rogra$ f%lfill !he nee' of e$&loyee an'

Q feel !ha! Sale &rogra$ f%lfill !he nee' of e$&loyee4

INFERENCE"

ro$ !he a"o1e o"er1a!ion, e concl%'e !ha! $o! of !he e$&loyee agree !ha!

!echnical !raining &rogra$ are of $%ch i$&or!ance !ha! f%lfill !he nee' of

e$&loyee4

&-= Cha(t .ho1i!g th R.;o!'!t. !' +o( ;a(ti*)2a( t(ai!i!g *atgo(y 4



85/121

30, 56%

12, 22%

5, 9%

5, 9%2, 4%

Technical Training

o!t "ill#

Mgt $rog

Induction

ale# rog

&->5 Ta92 .ho1i!g th (.;o!'!t. !' 9a.' o! t(ai!i!g *o)(.4



86/121

TRAINING COURSE RES/ONDENTS NEED /ERCENTAGE 35

No!$ @

S*h')2' %$ >%

Tota2 ?& %

OBSERATION"

ro$ !he a"o1e !a"le, e can clearly analyCe !ha! LQ of !he e$&loyee ere in

nee' of onche'%le' !raining co%re an' F:Q of !he e$&loyee ere in nee' of

Sche'%le' !raining co%re4

INFERENCE"

ro$ !he a"o1e o"er1a!ion, e concl%'e !ha! $o! of !he e$&loyee ere in nee'

of onche'%le' !raining co%re !ha! f%lfill !he nee' of e$&loyee4



87/121

&-> Cha(t .ho1i!g th (.;o!'!t. !' 9a.' o! th t(ai!i!g *o)(.4

&on'cheduled,37, 69%

cheduled, 17,

31%&on'cheduled

cheduled

&-&5Ta92 Sho1i!g F)2+i220!t o+ N'. o+ E0;2oy.



88/121

Rati!g. F()!*y /(*!tag 35

St(o!g2y ag( %? =#

Ag( =# ?=

Di.ag( @ %%

Ca!!ot .ay ?

Tota2 ?& %

OBSERATION"

ro$ !he a"o1e !a"le, 2@Q of !he e$&loyee !rongly agree !ha! !raining &rogra$

f%lfill !he nee' of e$&loyee, ;2Q agree !ha! !he !raining &rogra$ f%lfill !he

nee' of e$&loyee, :: Q 'iagree !ha! !he !raining &rogra$ f%lfill !he nee' of

e$&loyee an' Q co%l'n3! ay a"o%! i!4

INFERENCE"

ro$ !he a"o1e o"er1a!ion, e concl%'e !ha! $o! of !he e$&loyee agree !ha!

!raining &rogra$ f%lfill !he nee' of e$&loyee4

&-& Cha(t .ho1i!g thF)2+i220!t o+ N'. o+ E0;2oy.



89/121

trongl( agree,

15, 28%

)gree, 28, 52%

*i#agree, 6,

11%

+annot #a(, 5,

9%

trongl( agree

)gree

*i#agree

+annot #a(

&-?5Ta92 .ho1i!g th o9:*ti8 o+ th T(ai!i!g N' A!a2y.i. ;(og(a0



90/121

a2i' F()!*y /(*!tag 35

To '82o; a 1i22i!g!.. to

*ha!g

& $-&

Fo( a*ti8 ;a(ti*i;atio! i! th2a(!i!g ;(o*.. # %&-#

To i0;(o8 th :o9

;(+o(0a!* a!' +o( a*ti8

;a(ti*i;atio!

>= ?->

A22 th a9o8 % %#-?

Tota2 ?& %

OBSERATION"

The a"o1e !a"le ho !ha! accor'ing !o ;4FQ !raining &rogra$ i !o i$&ro1e !he

o" &erfor$ance an' for ac!i1e &ar!ici&a!ion of !he e$&loyee , :4@Q of !he

!raining &rogra$ i for !he ac!i1e &ar!ici&a!ion in !he learning &roce ,4Q of !he

!raining &rogra$ i !o 'e1elo& !he illingne !o change an' :@4;Q i for all !he

a"o1e4

INFERENCE"

ro$ !he a"o1e o"er1a!ion, e concl%'e !ha! !he o"ec!i1e of Training ee'Analyi &rogra$ i !o i$&ro1e !he o" &erfor$ance an' for !he ac!i1e &ar!ici&a!ion

of !he e$&loyee4



91/121

&-?Cha(t .ho1i!g th o9:*ti8 o+ th T(ai!i!g N' A!a2y.i. ;(og(a0

4 8

32

1074148

593

185

0

10

20

30

40

50

60

70

80

90100

To de-elo$ a

.illingne## to

change

For acti-e

$artici$ation

in the

learning

$roce##

To im$ro-e

the /o

$er!ormance

and !or acti-e

$artici$ation

)ll the ao-e

ercentage

Freuenc(

MBA KSOU MYSORE Page @=


92/121

&-@5 Ta92 .ho1i!g th 8a2)atio! o+ T(ai!i!g N' A!a2y.i. ;(og(a0 i!

Tkt(o!i7 E!gi!(i!g D82o;0!t I!'ia /8t Lt'-

a2i' F()!*y /(*!tag 35

By i!t(a*ti!g 1ith th

';a(t0!t ha'

# %?

By i!t(a*ti!g 1ith th

i!'i8i')a2

= >@

By 8a2)ati!g th ;(+o(0a!* %@ >

A22 th a9o8 % %

Tota2 ?& %

OBSERATION"

Thea"o1e !a"le ho !he :; Q of !he e$&loyee feel e1al%a!ion of Training ee'

Analyi &rogra$ i "y in!erac!ing i!h !he 'e&ar!$en!al hea', FLQ of !he e$&loyee

feel "y in!erac!ing i!h !he in'i1i'%al, F=Q feel "y e1al%a!ing !he &erfor$ance,

an' :Q feel all !he a"o1e4

INFERENCE"

ro$ !he a"o1e o"er1a!ion, e concl%'e !ha! $o! of !he !raining &rogra$ are e1al%a!e'

"y in!erac!ing i!h !he in'i1i'%al an' "y e1al%a!ing !he &erfor$ance "y !he e$&loyee4

MBA KSOU MYSORE Page @:


93/121

&-@Cha(t .ho1i!g th 8a2)atio! o+ T(ai!i!g N' A!a2y.i. ;(og(a0

8, 15%

20, 36%16, 30%

10, 19%

( interacting .ith the

de$artment head

( interacting .ith the

indi-idual

( e-aluating the

$er!ormance

)ll the ao-e

MBA KSOU MYSORE Page @2


94/121

&-$5 Ta92 .ho1i!g 1hth( th T(ai!i!g N' A!a2y.i. ;(og(a00 i.

i!t(.ti!g i! Tkt(o!i7 E!gi!(i!g D82o;0!t I!'ia /8t Lt'-

I!t(.ti!g F()!*y /(*!tag 35

a2i' Y. ? =-@

No & $-&

Tota2 ?& %-

OBSERATION"

The a"o1e !a"le ho !ha! 24LQ of !he e$&loyee feel !ha! !he Training ee'

Analyi &rogra$ are in!ere!ing an' 4Q of !he e$&loyee feel !ha! !ha! !he

!raining an' 'e1elo&$en! &rogra$ are no! in!ere!ing4

INFERENCE"

ro$ !he a"o1e o"er1a!ion, e concl%'e !ha! $o! of !he e$&loyee feel !ha! !he

Training ee' Analyi &rogra$ are in!ere!ing4

MBA KSOU MYSORE Page @F


95/121

&-$ Cha(t .ho1i!g 1hth( th T(ai!i!g N' A!a2y.i. ;(og(a00 i.

i!t(.ti!g i! Tkt(o!i7 E!gi!(i!g D82o;0!t I!'ia /8t Lt'-

e#, 50, 93%

&o, 4, 7%

e#

&o



96/121

&-#5 Ta92 .ho1i!g that th T(ai!i!g N' A!a2y.i. ;(o8i'. th goo'

O(ga!iatio!a2 k!o12'g a!' i'a. a!' .ati.+a*tio!-

a2i' R.;o!'!t. i1 /(*!tag 35

St(o!g2y Ag( %= ==

Ag( >@ @$

Di.ag( @ %%

Tota2 ?& %

OBSERATION"

The a"o1e !a"le ho !ha! 22Q of !he e$&loyee !rongly agree !ha! Training ee'

Analyi &ro1i'e goo' OrganiCa!ional *nole'ge an' a!ifac!ion, LQ of !he

e$&loyee agree !ha! Training ee' Analyi &ro1i'e goo' OrganiCa!ional

*nole'ge an' a!ifac!ion an' ::Q of !he e$&loyee 'iagree !ha! Training ee'

Analyi &ro1i'e goo' organiCa!ional *nole'ge an' a!ifac!ion4

INFERENCE"

ro$ !he a"o1e o"er1a!ion, e concl%'e !ha! $o! of !he e$&loyee only agree

!ha! Training ee' Analyi &ro1i'e goo' organiCa!ional *nole'ge an'

a!ifac!ion4

MBA KSOU MYSORE Page @;


97/121

&-# Cha(t .ho1i!g that th T(ai!i!g N' A!a2y.i. ;(o8i'. th goo'

O(ga!iatio!a2 k!o12'g a!' i'a. a!' .ati.+a*tio!-

trongl( )gree,

12, 22%

)gree, 36, 67%

*i#agree, 6,

11%trongl( )gree

)gree

*i#agree

R.;o!. o+ th E0;2oy.

MBA KSOU MYSORE Page @L


98/121

&-5Ta92 .ho1i!g th (a.o! 1hy ;o;2 !' 7t(!a2 ;(og(a0 tha! i!t(!a2

;(og(a0.-

a2i' R.;o!'!t.

i1

/(*!tag 35

Thy *a! att!' t(ai!i!g ;(og(a0

1itho)t a!y 'i.t)(9a!*

%@ >

It gi8. a '.i(' 9(ak +(o0 th

(g)2a( a*ti8iti.

# %?

S(8. a. a! i!*!ti8 ;(o8i'. a

;.y*ho2ogi*a2 .ati.+a*tio!

% %

A22 th a9o8 = >@Tota2 ?& %

OBSERATION"

The a"o1e !a"le ho F=Q of !he e$&loyee feel !hey can a!!en' !raining &rogra$

i!ho%! any 'i!%r"ance if i! i e0!ernal &rogra$, :;Q of !he e$&loyee feel i!

gi1e !he 'eire' "rea* fro$ !he reg%lar ac!i1i!ie, :Q of !he e$&loyee feel

i! er1e a an incen!i1e an' &ro1i'e a &ychological a!ifac!ion of !a*ing &ar! inan e0!ernal ac!i1i!y an' FLQ of !he e$&loyee feel all !he a"o1e4

INFERENCE"

ro$ !he a"o1e o"er1a!ion, e can concl%'e !ha! $o! of !he e$&loyee li*e !o

a!!en' e0!ernal &rogra$ !han in!ernal &rogra$ "eca%e !hey can a!!en' !he

&rogra$

i!ho%! any 'i!%r"ance, i! gi1e "rea* fro$ reg%lar ac!i1i!ie an' i! er1e a

an incen!i1e an' &ro1i'e a &ychological a!ifac!ion4

&- Cha(t .ho1i!g th (a.o! 1hy ;o;2 !' 7t(!a2 ;(og(a0 tha! i!t(!a2

;(og(a0.-



99/121

16, 30%

8, 15%

10, 19%

20, 36%

The( can attend training

$rogram .ithout an(

di#turance

It gi-e# a de#ired rea"

!rom the regular acti-itie#

er-e# a# an incenti-e

$ro-ide# a $#(chological

#ati#!action

final tna report

Documents