Read Me before you uploadRead the following instructions carefully :1Welcome to Self Evaluation using excel upload (.xls format) feature !2Save the downloaded excel in .xls format only and upload the file in the same format.3Fill in the evaluation comments (Column 'G' in Goal Sheet, 'D' in Attribute Sheet) and rating details (Column 'H' in Goal Sheet, 'E' in Attribute Sheet) in the adjacent Goal Sheet and Attribute Sheet.4Character range for comments : Minimum 25 characters to Maximum 1500. This would include Appraisee comments entered, saved and submitted to the Appraiser.5You should fill comments and rating for all the goals/ attributes before you upload.6Review the rating and evaluation comments thoroughly before you upload this excel on SPEED.7Validate Goals' and 'Validate Attributes' Buttons would be enabled only if Macro is enabled on the Machine.8Instructions to enable macro in Excel 2003: Go to Tools-->Macro-->Security-->Select 'Low'-->OK After enabling the macro, close the excel sheet and re-open it, then you can use the 'Validate Goals' and 'Validate Attributes' Functionality9Instructions to enable macro in Excel 2007: Go to Office Button-->Excel Options-->Trust Center-->Trust Center Settings-->Macro Settings-->Enable all Macros-->OK After enabling the macro, close the excel sheet and re-open it, then you can use the 'Validate Goals' and 'Validate Attributes' Functionality10Instructions to enable macro in Excel 2010: Go to File--> Options-->Trust Center-->Trust Center Settings-->Macro Settings-->Enable all Macros-->OK If the excel is opened in "Protected View" enable editing as:Go to File-->Info-->Click on "Edit Anyway" After that close the excel sheet and re-open it, then you can use the 'Validate Goals' and 'Validate Attributes' Functionality11Please click on Generate XML button on the Goal Sheet to generate an XML12XML would be generated at the path where the Goal sheet is saved.13Every time you update your Goal Sheet and click on Generate XML button the previous XML gets overwritten with new one.14Browse and upload the XML file to proceed15Please note that XML is an additional functionality.You can choose not to use it and proceed with uploading Microsoft Excel or Open Office Document.16Please do not copy paste cell.iii

&C&"Times New Roman,Regular"&12&A&C&"Times New Roman,Regular"&12Page &P

Goal SheetFinal Anniversary 2014-2015 Evaluation For Mandeep KaurAppraisee Name (Emp #)Mandeep Kaur (874880)Project Name (SWON)McKesson NOC Offshore (2191895)Enable Macro to enable the "Validate Goals" Button.Please validate by clicking on "Validate Goals" button before you upload this excel on SPEEDAppraisal Type (Year)Final Anniversary (2014-2015)RoleNetwork / System AdministratorEvaluation Goal SheetSelectGoal PerspectiveGoal MeasureTarget/ UnitsGoal WeightageDifficulty LevelAligned To Supervisor GoalAppraisee CommentsAppraisee Rating1-Below 100% of goalLearning and GrowthNumber of certifications completed versus number of trainings attendedatleast 1 certification per quarter.42YesAttanded all the required training and Prepairing for the certification those are relevant to my roll and responsibilities.4-Atleast 110% achievedFDev22-100% of goalCustomerNumber of issues Resolved within SLA versus total number of issues resolved.>=95 %42YesAlways worked and closed the issue within the SLA until uless there is something pending from user end4-Atleast 110% achievedDev23-Atleast 110% achievedCustomerNumber of issues resolved at first instance>= 98 % of the total incident resolved.42YesWorked and tried to resolve all the issue assigned to me at first instance.4-Atleast 110% achievedDev24-Atleast 125% achievedCustomerNumber of reopens versus number of issues resolved< = 2 % of the total issue worked on.42YesAll work compelted timely and with full acceptance by shift managers within the SLA and with no impact.5-Atleast 125% achievedDev25-More than 125% achievedCustomerTimely Completion of self assessment of competencies on iCALMS100 % compliance52YesI have completed most of them except few for which we do not have any training align OR certifications .5-Atleast 125% achievedDev2InternalAdherence to ODC work culture.100% aderence needed.42YesAlways followed the rule and regulation of the ODC as inctructed at the time of unduction programme.5-Atleast 125% achievedDev2SelectInternalAlignment to Project requirment as and when needed to achieve project goal.100%42YesWhenever needed I always ready to work as per project requiredment.5-Atleast 125% achievedDev21-Below 90% achievedCustomerAppreciation from client`s senior managementAt least 2 per quarter52YesAs we direclty interact with users being part of NCC team ,Regularly received appriciation and positive feed back from users as well as from senior client member .5-Atleast 125% achievedDev22-Atleast 90% achievedCustomerDaily customer followup and incident update (working days)100% compliance52YesAs working on user requests I always taking the followup with user on email/phone to complete the request within SLA.4-Atleast 110% achievedDev23-100% of goalCustomerFirewall tickets> 8 per month42YesThough I did not attend any firewall training yet however I have worked and resolved firewall ticket assigned to me.3-100% of goalDev24-Atleast 110% achievedCustomerIncident handover while going on week off or leave.100% complaince52YesTo avoid the SLA breach I always handover the high priority incident to available team member.5-Atleast 125% achievedDev25-Atleast 125% achievedCustomerProactive approach in handling sev-1/ MIM and RTA during support or as when directed by shift manager.100 %52YesAlways taken care of Sev-1 ticket on high priority to reduce downtime.5-Atleast 125% achievedDev2CustomerQuality score for audit check.>= 95%42YesAlways followed and received positive feed back in audit work.5-Atleast 125% achievedDev2SelectCustomerSmart Console and Avaya login availability check.100 % compliance52Yes100 availability in smart console and avaya when I am in shift5-Atleast 125% achievedDev21-Below 50% achievedInternalTimely Filling/Approval of Timesheet, Cab subscription and leave with 100% correction and without chase.100% complaince42YesAll applied in time and have prepaln my leaves well in advance5-Atleast 125% achievedDev22-50 to 90% achievedInternalUnplanned leaves< 2 per quarter43YesNo Unplanned leaves taken , all leaves were well informed in advance instead sick leave if any.5-More than 100% achievedDev33-Atleast 90% achievedCustomerUser ticket count.> 30 % of the total resolved incidents52YesAlways worked and closed the issue within the SLA until uless there is something pending from user end5-Atleast 125% achievedDev24-100% of the goalSelect5-More than 100% achievedSelectLegendSelectSelectRole Based Goal MeasureSelectProject Goal MeasureSelectCustomized Goal MeasureSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectgSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelectSelect

Validate GoalsGenerate XMLValidate GoalsGenerate XMLValidate GoalsGenerate XMLValidate GoalsGenerate XMLValidate GoalsGenerate XMLValidate GoalsGenerate XMLValidate GoalsGenerate XMLValidate GoalsGenerate XMLValidate GoalsGenerate XMLValidate GoalsGenerate XML

Attribute SheetFinal Anniversary 2014-2015 Evaluation For Mandeep KaurAppraisee Name (Emp #)Mandeep Kaur (874880)SelectProject Name (SWON)McKesson NOC Offshore (2191895)Enable Macro to enable the "Validate Attributes" Button.Please validate by clicking on "Validate Attributes" button before you upload this excel on SPEED1Appraisal Type (Year)Final Anniversary (2014-2015)2RoleNetwork / System Administrator34Evaluation Attribute Sheet5AttributeDefinitionWeightageAppraisee CommentsApraisee RatingCoachingAbility of an individual to facilitate the continuous development of individual & organizational competencies, developing others- potential through the sharing of expertise and providing timely feedback.4Always positively taken care of all work assigned to me.5Analytical AbilityAbility to make systematic and rational judgments based on relevant information.4Always tried to deep dive into the issue and find relevant logs .5Organizing & PlanningAbility to plan a course of action, manage and prioritize activities so as to execute them in a time-bound manner4woked to create the change plan accoring to the priority of ticket and excuted on timely manner.5Continual LearningAttitude to continuously seek knowledge to enhance one's professional growth & performance5Always eagar to learn the new technowlogy to grow the professional growth.5CommunicationCapability of an individual to convey the right information and influence others towards desired action either verbally or by written means5Everytime shared all the relevant information to other to drive the issue further.5Team SkillIt is the ability of an individual to create an environment of trust and cooperation through an open exchange of ideas towards achieving team goals.5Always work with team with positive attitude and exchage all the required information to achieve team goal.5Customer OrientationFocuses on discovering customer's needs and finding out how to best meet them. Works to create customer focused services and solutions.5Learnt the costomer's need and improve the work style according to it.5Initiative / ProactivenessTakes action to meet work-related objectives without being asked or required to do so. Seeks out and willingly undertakes new challenges, responsibilities / assignments.5Always taken care all the work assigned ro me on time and tried to take resonsilbilty of work beyond of my work profile.5LegendRole Based Goal MeasureProject Goal MeasureCustomized Goal Measurea

Validate AttributesValidate AttributesValidate AttributesValidate AttributesValidate AttributesValidate AttributesValidate Attributes

Errors (if any)ERRORS DETECTED IN GOAL SHEETNERRORS DETECTED IN ATTRIBUTE SHEETN