finance charges, customer statements, and customer master … · 2009-07-29 · activant prophet 21...
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![Page 1: Finance Charges, Customer Statements, and Customer Master … · 2009-07-29 · Activant Prophet 21 Finance Charges, Customer Statements, and Customer Master Inquiry Utilizing Customer](https://reader030.vdocument.in/reader030/viewer/2022040521/5e7b9032ba0add188a2f74b4/html5/thumbnails/1.jpg)
Activant Prophet 21
Finance Charges, Customer Statements, and Customer Master Inquiry
Utilizing Customer Account Management Tools Course 2 of 2
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This class is designed for…
Account Receivable personnel in charge of managing customer credit and overdue invoices
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Objectives
Generate finance charges on overdue invoicesGenerate Customer StatementsNavigate Customer Master Inquiry
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This course will NOT cover…
Cash Collections Invoice Generation Cash Receipts AR Trial Balance
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Generate Finance Charges
Define customers eligible for finance chargesIndicate finance charge percentages and minimumsCompound charges if necessary
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Generate Finance Charges
Setup > System > Company Maintenance > Accounts Receivable tab
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Finance Charges
Setup > System > Company Maintenance| Finance Charges tab
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Finance Charge Description
Setup > System > System Settings >Accounts Receivable > General
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Setting Up Customers
Accounting > A/R > Maintenance > Customer Maintenance > Finance Charges tab
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Finance Charge Cycles
Used when Generating Finance ChargesMonthly, Quarterly, Yearly
Set up in Accounting > Accounts Receivable > System > Finance Charge Cycle Maintenance
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Generate Finance Charges
Accounting > A/R > Transaction > Generate Finance Charges
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Generate Finance Charges
Click the “Retrieve this query” button to retrieve results
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Generate Finance Charges
View past due amounts, calculated finance charges, and view credits applied.
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When are invoices eligible for finance charges?
Past due invoices based on net due dateImpacted by Grace Days
Finance charge calculated per invoice
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Generate Finance Charges
Finance Charges will be generated for all customers where the “Save Finance Charge”checkbox is checked.
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Generate Finance Charges
View details for outstanding invoices eligible for finance charges
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Generate Finance Charges
View how credits apply to outstanding invoices
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Customer Statements
No one likes an unpaid invoice!
Provide your customers with statements that show which invoices are unpaid.
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Set up Customers
Accounting > A/R > Maintenance > Customer Maintenance
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Open Item/Balance Forward
Open ItemStatement lists each open invoiceInvoice Date sequence
Balance ForwardSimilar to a credit card statementDisplays beginning balance (balance from last statement), activity on the account since last statement and current balance
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Generate Customer Statements
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Generate Customer Statements
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Generate Customer Statements
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Generate Customer Statements
Click the “Retrieve this query” button to view customers eligible for statement creation
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Generate Customer Statements
To generate a statement for the corresponding customer ID leave the checkmark under the Print Statement column
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Generate Customer Statements
Statement Selection tab – RMB options
Customer selection
Modify the display of customers
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Generate Customer Statements
Generate selected statements: PrintFaxEmail
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Balance Forward Statements
Assign balance forward at customer creationConvert customer to Balance Forward
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Convert Customers to Balance Forward
Accounts Receivable > Transaction > Convert Customers to Balance Forward
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Convert Customers to Balance Forward
Accounts Receivable > Transaction > Convert Customers to Balance Forward
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Convert Customers to Balance Forward
Accounts Receivable > Transaction > Convert Customers to Balance Forward
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Balance Forward Statements
Customer Statement Date InquiryAR > Inquire > Customer Statement Date Inquiry
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Balance Forward Statements
Customer Statement Date Inquiry
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Reprint Balance Forward Statements
Balance forward statements must be reprinted
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Customer Master Inquiry
Customer Master Inquiry
Customer Maintenance
Physical Address
Custom Columns
Ship To/Sales Rep
Sales Pricing
Financial Information
Invoices
Payment
Credit Mgmt
CashCollection
Contact Maintenance
Tasks
Territories
Contacts Report
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Customer Master Inquiry
AccessibilityHotkey - F8Right Mouse Buttonanywhere Customer ID field is present
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Customer Master Inquiry
Credit History Tab
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Customer Master Inquiry
Payments History Tab
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Published Solutions
Solution 3798 – Can I Print Preview Customer StatementsSolution 3193 – Compounding Finance ChargesSolution 2172 – How Finance Charges are Calculated482 – How to Setup Finance Charges2967 – Troubleshooting Finance Charge Calculations
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Summary
Generate finance charges on overdue invoicesGenerate Customer StatementsNavigate Customer Master Inquiry
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For More Information…
Prophet 21 Help FilesVisit Activant on the web: http://distribution.activant.com/
View Educational Services course offeringsBrowse DocumentationSearch the Solutions databaseSubmit a Support case
E-mail Professional Services [email protected]
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Customer Account Management Tools
Utilizing Customer Account Management Tools: Credit Management
Assign Credit Limits to CustomersValidate customer orders on credit holdCreate and assign credit statuses to customersUpdating customer credit statusesSet up alerts for orders on hold