Finance System Management for a Leading Travel Industry Player Led to Increased Service LevelsCASE SUMMARY

NeedImprove SLAs and reduce costs of a shared services center that maintains the complete Finance & Accounting systems supporting multiple geographies

SolutionTransition of applications to an offshore development center, and advancing turnkey operations to Gold SLA levels, with continuous improvement to meet business needs

BenefitsStable and reliable back office system supporting multiple geographies; 20% YoY cost reduction

CUSTOMER TESTIMONIAL

“This program is great and will save users a lot of man hours

spent manually matching transactions, that will now automatically

match! We have tested the program and are happy with the

results. You worked hard and solved it fast. Really good.”

BUSINESS CHALLENGE • Maintenance of Finance & Accounting

system for multiple geographies � Multiple languages

� Standard + 10 business critical customized modules

• System to be stable and reliable all through the year

• Mitigation of maintenance cost• Conformance to European laws

SONATA’S TECHNOLOGY SOLUTION • Transitioned applications• Provided maintenance using onsite-offshore

model• Stabilized system and offered continuous

improvements using statistical analysis to ensure high quality deliverables as per agreed KPIs

• Implemented prediction model to assess SLA adherence and team composition as per business growth

• Used iProcurement and Expenses rollout kits for faster rollouts

• Analyzed solutions to meet regulatory needs and implemented these on a case-by-case basis

BUSINESS BENEFITS • Effective maintenance aligned to growing

business needs, adherence to Gold Level SLAs and over 99% availability

• 20% reduction in maintenance costs • Consolidated procurement system with

common centralized processes, reduced H/W costs and maintenance costs

• Conformance with regulatory needs

ABOUT SONATA SOFTWARE

Sonata Software is a global IT services firm

focused on catalyzing transformational IT

initiatives of its clients through deep domain

knowledge, technology expertise and customer

commitment. The company delivers innovative

new solutions for Travel, Retail and Consumer

Goods industries by integrating technologies

such as Omni-Channel Commerce, Mobility,

Analytics, Cloud and ERP, to drive enhanced

customer engagement, operations efficiency

and return on IT investments. A trusted long-

term service provider to Fortune 100 companies

across both the software product development

and enterprise business segments, Sonata seeks

to add differentiated value to leadership who want

to make an impact on their businesses, with IT.

e-mail us: info@sonata-software.com