financial services€¦ · contents page 01 | financial services digital training solutions |...
TRANSCRIPT
FINANCIAL SERVICES DIGITAL TRAINING SOLUTIONS
CONTENTS
PAGE 01 | FINANCIAL SERVICES DIGITAL TRAINING SOLUTIONS | CONTENTS
ABOUT US
HUMANCAPITAL DEVELOPMENT
GLOBAL PRESENCE
WHY WORK WITH US
OUR SOLUTIONS
HOW WE DO IT
CONTACT US
PAGE 02
PAGE 03
PAGE 04
PAGE 05
PAGE 07
PAGE 16
PAGE 17
TTRO is an organization of passionate and talented individuals who design and develop innovative learning solutions to upskill and
empower people for the now and for the future.
We believe in driving change through next generation learning by combining immersive technologies and
learning methodologies to deliver relevant competencies that add value to your organization and your people.
WE ARE THE DIGITAL EDUCATION REVOLUTION.
WE ARE THE CLASS REBEL.
WE ARE THE TRAINING ROOM ONLINE.
PAGE 02 | FINANCIAL SERVICES DIGITAL TRAINING SOLUTIONS | ABOUT US
ABOUT US
HUMAN CAPITAL DEVELOPMENT
PAGE 03 | FINANCIAL SERVICES DIGITAL TRAINING SOLUTIONS | HUMAN CAPITAL DEVELOPMENT
GLOBAL PRESENCE
PAGE 04 | FINANCIAL SERVICES DIGITAL TRAINING SOLUTIONS | GLOBAL PRESENCE
GABORONE
CAPE TOWN (HQ)
JOHANNESBURG
JEDDAH
RIYADH DUBAI HONG KONG
HUBSSKILLS DEVELOPMENT
OFFICESSALES
PAGE 05 | FINANCIAL SERVICES DIGITAL TRAINING SOLUTIONS | WHY WORK WITH US
WHY WORK WITH US
PAGE 06 | FINANCIAL SERVICES DIGITAL TRAINING SOLUTIONS | WHY WORK WITH US
COMLIANCE AWARENESS
EVOLVED
Keep your workforce compliance savvy and
informed around high-risk areas quickly and efficiently.
GREAT CUSTOMER
SERVICE
Ensure and strengthen great customer service,
that keeps your customers returning with confidence.
EFFICIENT PRODUCT
KNOWLEDGE ROLLOUT
Rollout new product knowledge to your
workforce quickly and efficiently to increase sales.
IMPROVED CYBER SECURITY
AWARENESS
Prepare your workforce to effectively minimise risks
to themselves and to their organisation.
BUILD & DEVELOP TALENT
WITHIN THE ORGANISATION
Equip your star talent with the tools and knowledge they require to take your
business to greater heights.
COST-EFFECTIVE SYSTEMS OR
PROCESS TRAINING
Upskill your staff quickly and efficently when new systems or processes are
introduced.
PAGE 07 | FINANCIAL SERVICES DIGITAL TRAINING SOLUTIONS | OUR SOLUTIONS
OUR SOLUTIONS
PAGE 08 | FINANCIAL SERVICES DIGITAL TRAINING SOLUTIONS | INDUCTION & ONBOARDING
YOUR CHALLENGE
INDUCTION & ONBOARDING
How do you keep your staff engaged, motivated and empowered in a complex Industry that is constantly challenged by macro politics, legislation and economic variables?
HOW DO WE HELP YOUR BUSINESS?
TTRO can help develop digital training solutions that will complement and enhance your organisation’s onboarding process and beyond, that will help attract and retain your staff in very competitive times. Investing in your Human Capital is key for your organisation’s growth!
Our exciting digital solutions will assist in developing employee confidence and organisational buy-in and fosters each individual’s talent on their journey to success, benefiting both the new employee and the business alike.
Digital onboarding is a highly effective mechanism that organisations can communicate their core company values, their culture and essential training, across global or local teams which is affordable, effective and most importantly measurable. Through a high engagement approach from pre-onboarding through to post onboarding (technically there is no “end” to onboarding), individuals will have a far better understanding of the business structure and operations, ensuring for easy alignment with business strategy, and what it expected from them as a successful employee.
We have an array of digital learning tools suited to your environment and people, to help them integrate seamlessly into your business and become your future brand ambassadors and star performers.
PAGE 09 | FINANCIAL SERVICES DIGITAL TRAINING SOLUTIONS | CUSTOMER SERVICE
YOUR CHALLENGE
CUSTOMER SERVICE
How do you ensure and strengthen great customer service, that keeps your customers returning with confidence?
HOW DO WE HELP YOUR BUSINESS?
Customer facing or Call Centre staff are more than likely the first point of contact your customers have with your brand, how do you ensure that they will have a great experience?
At TTRO we understand the face-paced environments these learners are in and through our effective digital training solutions, we are able to push on demand training quickly and effectively to upskill your staff on products or solutions, so that they are constantly up to date with the information they will need to assist your customers purchasing decisions.
To ensure a great customer experience, we can help with instil behavioural change through our technology enabled micro-learning approach that provides measurable daily bursts of knowledge to reinforce information and close performance gaps, boosting your employees skills and confidence and ultimately boosting your bottom line.
PAGE 10 | FINANCIAL SERVICES DIGITAL TRAINING SOLUTIONS | PRODUCT TRAINING
YOUR CHALLENGE
PRODUCT TRAINING
How do you rollout new product knowledge to your workforce quickly and efficiently to increase sales?
HOW DO WE HELP YOUR BUSINESS?
Using our digital training solutions, new information can be pushed to learners quickly and efficiently across a large-scale workforce. Save costs on traditional instructor lead training, by deploying on demand training through one of our learner platforms that learners can access anywhere and at any time. We understand the nature of the Call Centre environment and have formulated effective learning solutions that can be deployed as micro-learning, short bursts of easily digestible training which does not take away learners from their desk for long periods of time.
Through measurable analytics managers can quickly and easily identify performance gaps, and push required training to get learners back up to speed.
TTRO has a developed a virtual advisory tool that is able to be mapped against your product suite. This enables your sales agents a quick product offering, through real-time diagnostics, that will match the customer’s needs without the sales agent having to recall multiple ranges and product options. This in turn reduces the sales cycle, eliminates the need for ongoing product training and provides relevant products to your customer quickly and efficiently.
PAGE 11 | FINANCIAL SERVICES DIGITAL TRAINING SOLUTIONS | RISK & COMPLIANCE
YOUR CHALLENGE
RISK & COMPLIANCE
How do you keep your staff efficiently informed and up to date with regards to legislation and compliance changes?
HOW DO WE HELP YOUR BUSINESS?
In the fast paced world of Call Centres, your staff need to be aligned to regulatory practices at all times, to ensure consumer protection, reduce fraudulent activity and be compliant against global standards. Failure to do so may result in heavy penalties and a severe risk to your organisation’s reputation.
With TTRO’s digital training solutions, you are able to deploy training quickly and efficiently across your organisation.
We understand that the nature of this content is not always very exciting, but we take extra care to create interactive and engaging experiences for learners so that they are able to apply the knowledge in the workplace. Through measurable learner data, managers can confidently tick the all-important audit tick box, and identify any performance gaps that can be improved with reinforcement training, keeping your workforce compliance savvy.
PAGE 12 | FINANCIAL SERVICES DIGITAL TRAINING SOLUTIONS | SYSTEMS TRAINING
YOUR CHALLENGE
SYSTEMS TRAINING
How do you upskill your staff quickly and efficiently when new systems or process are introduced, whilst retaining a high-performance output?
HOW DO WE HELP YOUR BUSINESS?
TTRO can assist with your systems or process training, quickly and cost-effectively through our digital training solutions. We create software simulations that learners can practice and understand new processes or new software without any risk to the live system or data. Results are measurable, and performance gaps can be easily identified and remedied through reinforcement training, minimizing downtime and keeping your organisation operating at maximum efficiency levels.
PAGE 13 | FINANCIAL SERVICES DIGITAL TRAINING SOLUTIONS | ROLE SPECIFIC TRAINING
YOUR CHALLENGE
ROLE SPECIFIC TRAINING
How does your organisation invest in their staff to retain top talent and help develop specific competencies?
HOW DO WE HELP YOUR BUSINESS?
Through measurable data Managers can identify high performing employees and with our engaging digital training solutions help build and develop talent within the organisation. We help you equip your star talent with the tools and knowledge they require to take your business to greater heights. Investing in your people is the best investment you can make for the next generation of future leaders.
PAGE 14 | FINANCIAL SERVICES DIGITAL TRAINING SOLUTIONS | CYBER SECURITY
YOUR CHALLENGE
CYBER SECURITY
In today’s online world how do you prepare your workforce to effectively minimise risks to themselves and to their organisation?
HOW DO WE HELP YOUR BUSINESS?
Through our digital solutions and comms enablement platforms TTRO can help bring cyber security awareness to your workforce helping to mitigate potential risks to your business’s data. As fast as these risks can be identified, we can send real-time information to your staff educating them on how to avoid any potential data breaches. Your organisation’s best defence against malicious attacks is an informed one!
PAGE 00 | TTRO GLOBAL HANDBOOK 2018 | OUR SOLUTIONSPAGE 15 | FINANCIAL SERVICES DIGITAL TRAINING SOLUTIONS | OUR SOLUTIONS
CONSULTING
COMMUNICATION
GAMIFICATION
SUPPORT
SOLUTIONSCertification Badges Reward Incentives
LMS Management Professional Services Data Analytics
Onboarding & Induction Digital Learning Strategies
Occupational Health & Safety TrainingCompliance Training
Refresher & Operator Training Systems Training Customer Service
Role Specific Development Product Training
Reinforcement TrainingBlended Learning
Soft Skill Development Production
Learner Management Systems Off-the-shelf Solutions
Digital Learning Strategies Gap Analysis
Skills Competency Plans Digital Roll-out Plans
Reinforcement Training
Launch Campaigns Awareness Campaigns
Internal Comm. Strategies
User Acceptance Testing Focus Groups
Explainer Videos
PAGE 16 | FINANCIAL SERVICES DIGITAL TRAINING SOLUTIONS | HOW WE DO IT
E-LEARNING
ANIMATION AND MOTION GRAPHICS
SIMULATIONS
MICRO LEARNING
INTERACTIVE VIDEO
GAMES AND GAMIFICATION
AUGMENTED REALITY
VIRTUAL REALITY
HOW WE DO IT
PAGE 17 | FINANCIAL SERVICES DIGITAL TRAINING SOLUTIONS | CONTACT US
CONTACT USSOUTH AFRICA:THE TRAINING ROOM ONLINE (PTY) LTDGROUND FLOORKNOWLEDGE PARK III HERON CRESCENT CENTURY CITY, 7441 SOUTH AFRICA COMPANY REG: 2009/005493/07 TEL: +27 86 188 7672
GCC:TTRO MENA FZECREATIVE TOWER PO BOX 4422 FUJAIRAH UNITED ARAB EMIRATES LICENSE NUMBER: 9178 | 2016 TEL: 00 852 800961698
ASIA:TTRO GLOBAL LTD6TH FLOOR, WINCOME CENTRE 39 DES VOEUX ROAD CENTRAL HONG KONG LICENSE NUMBER: 2253214 TEL: 00 800 035704234
DIRECTORS: KIRSTY CHADWICK, DOMINIC OETTL, ROBBIE TAYLOR
www.ttro.com | [email protected]