CancerAid Assists Employees in the Moments that Matter

Fire and Rescue New South Wales - Case Study

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Helping firefighters diagnosed with cancer to overcome the challenges of their condition

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The ChallengeHeadquartered in Sydney, Australia, Fire and Rescue New South Wales (FRNSW) is one of the world’s largest urban fire and rescue services with over 12,000 employees.

FRNSW wanted to provide support and improve the employee experience for firefighters with a cancer diagnosis. They chose CancerAid for its evidence-based program, and quick and easy implementation process.

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The SolutionCancerAid worked with FRNSW to develop an enrollment plan and program design that aligned with FRNSW’s other on-site and external support programs.

The FRNSW program included CancerAid’s participant-friendly technologies and health coaching, together with behavior change principles and accountability toward health-promoting activities such as exercise, meditation and diet.

Enrolment was driven through CancerAid supported campaigns of newsletters, employee engagement emails and text-based program awareness messages.

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CancerAid... provides firefighters with access to content at all times, whether they are undergoing

treatment or in the comfort of their own home. This aspect of the program has been endorsed by many

firefighters over the last two years.Andrew McGarity

Manager, Injury Management, Health & Safety. FRNSW

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93%Participation

Rate

35%-57%for other leading solutions like Pack Health and Livongo

70%-80%compared with industry benchmarks

96%Participant

Satisfaction

The ResultsThe CancerAid Coach Program was able to address the needs of FRNSW firefighters, with industry leading satisfaction and results.

A recent program analysis identified:

• 75% needed additional support for their worries and fears around their prognosis and treatment regime

• 33% required additional support for managing their treatment side-effects

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Net Promoter Score

CancerAid

*Willis Towers Watson Report - 2019 Best Practices in Health Care Employer Survey Report

+73

-51

-60

+60

Netflix

+68

Average

“I’m not really an anxious person but it does manifest about a week before [the blood tests],

it’s just another hurdle and mindfulness really helps… It’s always a good conversation, I didn’t feel

I needed to hold back, it was nice to just sit down and have a chat to my coach over the phone.”

Carl Employee of FRNSW for 33 years

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Together, let’s transform the experience of living with cancer

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