first capital connect st albans city & district council
DESCRIPTION
First Capital Connect St Albans City & District Council Overview & Scrutiny (Public Services) Committee 13 July 2011. Neal Lawson Managing Director First Capital Connect. Larry Heyman Integration & Partnership Manager First Capital Connect. Trains on the Thameslink route. - PowerPoint PPT PresentationTRANSCRIPT
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First Capital Connect
St Albans City & District Council Overview & Scrutiny (Public Services)
Committee
13 July 2011Neal Lawson
Managing DirectorFirst Capital Connect
Larry HeymanIntegration & Partnership
ManagerFirst Capital Connect
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Trains on the Thameslink route
Above: Class 319 – 86 x 4-carriage units
Left: Class 377 Electrostars 23 x 4-carriage units
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FCC – TL Performance Period 3 2011
91.99% of trains arrived on time in Period 3 against a target of
90.24% and 88.22% last year and 91.22% in
2009/10
Period 3 ending 25 June 2011
Moving Annual Average (MAA) PPM at end of Period 3 is 88.78%
compared with 86.55% last year
Thameslink PPM Comparison
60%
64%
68%
72%
76%
80%
84%
88%
92%
96%
01 02 03 04 05 06 07 08 09 10 11 12 13
Period
PP
M %
11/12 09/10 10/11 This Year Target
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TL Delay Minutes Responsibility Period 1 % Variance
of Total to targetFCC: 4130, target: 5,552, variance: -1,422 24% -25.6%Network Rail: 10,457, target: 9,722, variance: 735 61% +7.6%Other TOCs: 2,540, target: 3,519, variance: -979 15% -27.8%
Period 2FCC: 6,215, target: 5,315, variance: 900 35% +16.9%Network Rail: 9,009, target: 9,439, variance: -430 51% -4.6%Other TOCs: 2,400, target: 3,290, variance: -890 14% -27.1%
Period 3 FCC: 3,336, target: 5,314, variance: -1,978 20% -37.2%Network Rail: 9,562, target: 9,834, variance: -272 58% -2.8%Other TOCs: 3,545, target: 3,290, variance: 255 22% +7.7%
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Improving customer information
New Blackberry App for staff will be rolled out to staff over the summer in order to provide instant real-time information and alternative travel advice to customers.
Further enhancements to the website which now saves your details and preferences.
Expanding coverage of roving microphones to improve customer information – coming to St Albans in approx 4 weeks
Established automatic ticket acceptance with all London and South East operators during major disruption so it happens quicker and more efficiently
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9am – 5pm Monday – Friday service launched early May
Now reaching 4800 followers Expanded hours to 7am – 10pm and weekends
in June Will be a major growth area for us and the rest
of the rail industry in customer information, as will other social media platforms
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Cycle Parking in St Albans & Harpenden
St Albans Installed beginning of May
2011 Increased the amount of
cycle spaces available by 92 Harpenden New cycle parking opened 4
April 2011 Increased the number of
available cycle spaces from 158 to 260 on west side of station
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New trains – from 2015
Fixed length – 8 and 12 car
Lightweight Walk-through 2+2 seating Cutting-edge information systems Has to achieve 40,000
MPC before it can achieve final acceptance
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Our build up to December 2011
First 12-carriage trains, in peak: three AM, three PM – an extra 732 seats each peak
Blackfriars: rejoins the Tube, new entrance on south bank
Farringdon: new Thameslink ticket hall in Turnmill Street
W Hampstead: new station building plus footbridge with lifts to all platforms
Great improvements for Thameslink route customers
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End of route closures across London in May 2012
The Thameslink route has been closed from St Pancras to London Bridge every night and almost every weekend since December 2008
Huge inconvenience for our customers, especially those heading to airports and leisure destinations such as Brighton The coast
is clear in May 2012
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Network RailMartin Frobisher – route director
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SAFETY
Safety
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Safety - trends in fatal train accidentsF
atal
tra
in a
ccid
ents
0
1
2
3
4
5
6
7
8
9
10
11
1948
1950
1952
1954
1956
1958
1960
1962
1964
1966
1968
1970
1972
1974
1976
1978
1980
1982
1984
1986
1988
1990
1992
1994
1996
1998
2000
2002
2004
2006
2008
2010
Train accidents with passenger or workforce fatalitiesAverage number over the preceding 10 years
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How does our safety record compareto the rest of Europe?
Ten largest EU railways (by train km)
FW
SI
per
mill
ion
trai
n km
0
0.02
0.04
0.06
0.08
0.1
0.12
Poland CzechRepublic
Italy Spain Austria France Germany Netherlands UK Sweden
Normalised Workforce FWSI
Normalised Passenger FWSI
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SafetyService reliability
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16 16
Winter Index (20 years) - Temperature below -3 CelciusWinter = Nov, Dec, Jan, Feb, Mar
0
5
10
15
20
25
2010
/11
2009
/10
2008
/09
2007
/08
2006
/07
2005
/06
2004
/05
2003
/04
2002
/03
2001
/02
2000
/01
1999
/00
1998
/99
1997
/98
1996
/97
1995
/96
1994
/95
1993
/94
1992
/93
1991
/92
Year
Ind
ex
Winter Index
mild winter
hard winter
Winter Index (freeze days – 20yr trend)
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Extreme Weather
•Points heating improvements
•100 Km of conductor rail heating
•£10m investment in DC snow & Ice treatment trains
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Thameslink Project Works
• Proceed on sight signals
• Power supply upgrades
• New crossovers & turnbacks
Vine St Mill Hill Broadway Borehamwood
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Thameslink Project Works
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Local operational improvements
• Flashing yellow signals – Harpenden Junction
– Radlett Junction
• Revised tripping instructions
• Mobile operations managers trained to remove obstacles from overhead lines
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Intelligent infrastructure
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Any Questions
?