first flight booking via voice command alexa in the …...accreditations accreditations public cloud...
TRANSCRIPT
First flight booking via voice command – Alexa in the managed cloud
Mickael Zewde
x
• Why are we here today?
• Why should you listen to our talk in the first place?
• What will we be talking about?
Motivation
Claranet, one of the leading Managed Service Providers for
integrated hosting and network solutions in Europe:
Claranet – About us
Claranet Group
• 8 countries
• + 2,200 employees
• + 850 technicians
• + 6,500 customers
• + € 400 million
turnover
• Owner Management
(CEO Charles Nasser)
Claranet Cloud Practice
• Public Cloud expert
• + 100 customers on AWS
• + 70 employees AWS-
trained and certified
• Certified AWS Managed
Service Provider Partner
Accreditations
Accreditations
Public Cloud Partner
ISO27001:2013
27017:2015
27018:2014
ISO22301:2012
ISO9001:2015
Source: Gartner (June 2017)
Source: Gartner (June 2018)
2018Gartner’s first Magic Quadrant
for Data Centre Outsourcing
and Hybrid Infrastructure
Managed Services, Europe.
Gartner Magic Quadrant
2013 - 17Gartner’s Magic Quadrant leader
for
Managed Hybrid Cloud Hosting,
Europe.
5 consecutive years.
Quadrant now discontinued.
Continuous Innovation with AWS in PracticeDevOps and agile Deployment
Innovations are Cloud Driver
“Alexa, what will be your impact on e-commerce?”
• Estimated number of people that own an Amazon Echo device: 8.2
Million
• Currently voice shopping generate $2 billion USD. It is expected to
exponentially grow to $40 billion USD by 2022.
Why Alexa is a game changer
• High customer engagement. They are customer-focused and keep
users coming back for more.
• Great customer experience. They are fully functional and user tested to
eliminate friction in the customer experience.
• Fresh content. They offer new, or up-to-date content to keep customers
coming back.
• High reliability. They are load tested and able to handle high customer
traffic.
Challenge & architecture
About our Customer
• Solution provider for air travel distribution established since 1997
• High quality software for airlines, tour operators, travel agencies and
content aggregators
• Customers like Swiss, Eurowings, Condor, LH CityLine and SunExpress
The challenge
Increase brand awareness
First ever implemented Alexa Skill for flight booking
Deliver up to thousand offers & bookings per second with the highest
quality and speed
we have to offer our solution together with its necessary infrastructure in a
way that is both highly flexible and scalable, while also keeping the pricing
fully transparent. From the very start, it was clear that this kind of product
could only be implemented in the cloud.”
Alexander von Bernstorff, Director Airline Solutions at InteRES
Success factors
Guaranteed Service Availability of 99,9% (actual availability of 100%)
KPI measurements by detailed CloudWatch metrics and dashboards
High available and fault tolerance architecture by stateless
applications and autoscaling groups over two AZs
Deliver a Seamless Customer Experience
AWS Foundation Services
Compute Storage Database Networking
AWS Global Infrastructure
Regions
Availability Zones Edge
Locations
Database Encryption Server-side Data Encryption Network Traffic Protection
Retail Engine, Offer DB, messaging to airline
Operating System, Network, & Firewall Configuration
Alexa Skill, Source Code
Shared Responsibility with AWS
Database Encryption Server-side Data Encryption Network Traffic Protection
Retail Engine, Offer DB, messaging to airline
Operating System, Network & Firewall Configuration
Alexa Skill, Source Code
AWS Foundation Services
Compute Storage Database Networking
AWS Global Infrastructure
Regions
Availability Zones Edge
Locations
Shared Responsibility with Claranet
24x7
SUPPORT
APM
COMPLIANCE
DEVOPS
INFRASTRUCTURE
AS CODE
TRANSFORMATION
CLOUD
AUDIT REPORTING
SERVICE
MANAGEMENT
BESPOKEN
SLA
MANAGED
SECURITY
Claranet Managed Services for thePublic Cloud
Customer case
InteRES - SunExpress
InterRes Architecture
100% Infrastructure as Code (scripted with Terraform)
Deployment via Jenkins ⯈ S3 ⯈ Packer ⯈ AMI
CloudWatch, CloudWatch Logs and Dashboards for detailed Monitoring
Echo Data Flow
Echo Alexa skill
AWS Cloud
Load Balancer EC2
Instances
Retail Engine
PostgreSQL
instance
OfferDB
Static content,
logs, ..
All out of one hand
Amazon Echo Amazon Alexa
Amazon Web Services Amazon payments
Result
