first nations home energy efficiency pilot: service
TRANSCRIPT
i
RFP No. 2018-0090
Appendix
23 February 2018
EfficiencyOne
First Nations Home Energy Efficiency
Pilot: Service Delivery Organizations
Request for Proposals No. 2018-0090
ii RFP No. 2018-0090
EfficiencyOne reserves the right to reject any and all Proposals, with or without cause, and
accept Proposals that it considers most favourable to EfficiencyOne. Nothing in this Request
for Proposals (“RFP”), the Proposal submissions, nor EfficiencyOne’s acceptance of Proposal
submissions shall obligate EfficiencyOne to enter into or complete negotiations with
respondents. EfficiencyOne is not liable for any costs incurred by respondents in replying to
this RFP or in connection with any interviews or negotiations relating to this RFP.
EfficiencyOne recognizes the proprietary nature of the information that may be contained in
responses to this RFP. EfficiencyOne’s normal business practices will be observed in handling
Proposal materials. If a Proponent considers any information contained in its Proposal to be
confidential or proprietary, then each page of the Proposal containing such information must
be clearly marked "Confidential". EfficiencyOne shall make commercially reasonable efforts to
prevent the disclosure of a Proponent’s aggregated and personally identifiable information to
third parties, except as the Proponent permits, or as may be required by law or by
EfficiencyOne’s regulators or by EfficiencyOne’s contractual obligations to the Province of Nova
Scotia.
EfficiencyOne believes that this RFP document aligns with its underlying procurement
philosophies, which are based on demonstrating accountability to the organization’s
stakeholders and achieving Best Value for the organization. In so doing, EfficiencyOne’s
principles and values are designed to support the development of Nova Scotia’s economy and
capacity as well as to encourage a safe, energy efficient, sustainable, and transparent and open
culture. In this regard, EfficiencyOne values respectful, open, and transparent relationships
with its suppliers, aiming to create a partnering culture that is mutually beneficial to both
parties.
iii RFP No. 2018-0090
TABLE OF CONTENTS
1 EfficiencyOne Background ............................................................................................... 1
2 List of Terms, Symbols, and Acronyms ............................................................................. 1
3 Overview: First Nations Home Energy Efficiency Pilot ...................................................... 3
3.1 Objective of the RFP.................................................................................................. 4
3.2 Delivery Agent Services ............................................................................................. 4
3.3 Upgrades and Home Eligibility .................................................................................. 5
3.4 Partnerships .............................................................................................................. 6
4 Scope of Work and Pilot Service Requirements ................................................................ 7
4.1 Scope of Work ........................................................................................................... 7
4.2 Deliverables ............................................................................................................... 7
4.2.1 Primary DA Responsibilities ................................................................................... 7
4.2.2 Secondary DA Responsibilities .............................................................................. 9
4.2.3 General Responsibilities ...................................................................................... 10
4.3 Governance Process, Reporting and Communications .......................................... 11
4.4 Regions of Work ...................................................................................................... 11
4.5 Third Party Contractors Will Perform Upgrades ..................................................... 12
4.6 Training Requirements ............................................................................................ 12
4.7 Customer Service .................................................................................................... 13
4.8 Delivery Agent Representation ............................................................................... 13
5 RFP Schedule & Project Schedule ................................................................................... 13
5.1 RFP Schedule ........................................................................................................... 13
5.2 Project Schedule ..................................................................................................... 14
6 General Information to Proponents ............................................................................... 14
6.1 Questions ................................................................................................................ 14
6.2 Information Session (Webinar/Teleconference) .................................................... 15
6.3 Intent to Respond Form .......................................................................................... 15
6.4 Amendments to This RFP ........................................................................................ 15
6.5 Proposal Submission Procedure ............................................................................. 16
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6.6 Withdrawal and modification ................................................................................. 16
7 Responses to Questions submitteed via Request for Needs process ............................... 16
8 Submission Content and Proposal Format ..................................................................... 18
8.1 Mandatory Requirements ....................................................................................... 18
8.2 Building the Energy Efficiency Industry and Local Economy .................................. 19
8.2.1 Building the Energy Efficiency Industry in Nova Scotia ....................................... 19
8.2.2 Promoting Economic Growth and Development within Nova Scotia ................. 20
8.3 Project Partners ...................................................................................................... 20
8.4 Schedule of Prices ................................................................................................... 20
9 Proposal Evaluation....................................................................................................... 21
9.1 Evaluation Criteria................................................................................................... 21
9.2 Evaluation Process .................................................................................................. 21
9.2.1 Interview Process ................................................................................................ 22
10 Contract Guidelines ....................................................................................................... 23
11 General Information and Conditions .............................................................................. 24
12 List of Appendicies and Attachemnts ............................................................................. 26
1. Appendix A: Intent to Respond Form ..................................................................... 26
2. Appendix B: First Nation Home Energy Efficiency Pilot Guidelines ........................ 26
3. Appendix C: Proposal Submission Template .......................................................... 26
4. Appendix D: Non-Disclosure Agreement ................................................................ 26
5. Appendix E: Schedule of Prices ............................................................................... 26
6. Attachment 1: Standard Terms and Conditions ..................................................... 26
1 RFP No. 2018-0090
1 EFFICIENCYONE BACKGROUND
EfficiencyOne transforms how we use and save energy and other resources. The organization has
a public purpose: to contribute to economic prosperity and environmental sustainability through
the efficient use of resources. EfficiencyOne achieves this through partnership, innovation, and
its expertise in policy, regulatory processes, and the design and delivery of efficiency and
conservation services.
Led by an independent Board of Directors, EfficiencyOne is based in Nova Scotia, Canada.
In Nova Scotia, EfficiencyOne operates Canada’s first electricity efficiency utility as the franchise
holder of Efficiency Nova Scotia. Efficiency Nova Scotia also delivers non-electric efficiency and
conservation services through a contract with the Province of Nova Scotia. It operates on a not-
for-profit basis.
First and foremost, EfficiencyOne continues to deliver on the Efficiency Nova Scotia promise:
helping Nova Scotians save. It continues to meet energy savings targets, while working to make
energy efficient behavior the new normal and building a world-class energy efficiency industry in
Nova Scotia.
Additional information about EfficiencyOne can be found at http://www.efficiencyone.ca
Additional information about Efficiency Nova Scotia can be found on its website at
https://www.efficiencyns.ca/about-us
Please note: Activities under this First Nations Home Energy Efficiency Pilot will occur publicly
under the “Efficiency Nova Scotia” name. However, contracted activities will be performed via
an agreement with EfficiencyOne, and as such this RFP references “EfficiencyOne”.
2 LIST OF TERMS, SYMBOLS, AND ACRONYMS
Terms, Symbols, Acronyms Definition / Description
AT Atlantic Time (standard/daylight savings time as applicable)
Best Value
This procurement will be based on “best value”, not just “best price”. EfficiencyOne will consider three attributes when assessing Best Value: the advancement of EfficiencyOne’s objectives (and those of the Efficiency Nova Scotia franchise); non-cost factors; and real-cost factors.
2 RFP No. 2018-0090
Terms, Symbols, Acronyms Definition / Description
DA Delivery Agent - Successful Proponent of this RFP, having an agreement with EfficiencyOne to deliver the First Nations Home Energy Efficiency Pilot.
D Assessment Pre-Upgrade EnerGuide Energy Assessment for existing homes (performed in accordance with applicable Natural Resources Canada guidelines)
EA Natural Resources Canada Registered Energy Advisor
E Assessment Post-Upgrade EnerGuide Energy Assessment for existing homes (performed in accordance with applicable Natural Resources Canada guidelines)
Evaluation Committee The committee that will evaluate the Proposals received in response to this RFP. It will be comprised of EfficiencyOne employees.
Guidelines Draft Upgrade Guidelines for the First Nations Home Energy Efficiency Pilot (Appendix B)1
EnerGuide Home Evaluation
This service is designed to help homeowners increase the energy-efficiency and comfort of their homes.2 A registered Energy Advisor evaluates the home’s energy performance through a blower door test and identifies opportunities for energy efficient upgrades. The EnerGuide Home Evaluation includes the D Assessment and the E Assessment. This also includes providing high-level education to the occupant on energy efficiency.
First Nations
There are 13 Bands/First Nations in Nova Scotia. Included in these 13 First Nation communities are 42 reserve locations across Nova Scotia.
First Nation Housing Department Representative
The title may vary by First Nation (such as Housing Manager or Housing Director). They are responsible for all aspects of housing-related issues, from the planning to completion of individual projects, as it pertains to the First Nation Housing Department. This individual will work with the First Nation Social Department and the Finance Department.
1 Please note that Appendix B contains a set of definitions applicable to the Guidelines contained within.
2 NRCan website, http://www.nrcan.gc.ca/energy/efficiency/housing/home-improvements/5005
3 RFP No. 2018-0090
Terms, Symbols, Acronyms Definition / Description
Must or Mandatory Requirement
A requirement that must be met in order for a submitted response to receive full consideration. Failure to meet a mandatory requirement may result in the RFP submission not being considered.
NDA
Non-Disclosure Agreement - Proponent companies, their partnering companies and any subcontractor companies must sign an NDA with EfficiencyOne before they can receive these RFP documents Appendix B – Pilot Guidelines. An NDA template has been provided as Appendix D.
NRCan Natural Resources Canada
NS Nova Scotia
Participant(s) Eligible household(s) taking part in the First Nations Home Energy Efficiency Pilot
Partner Clothing Efficiency Nova Scotia branded partner clothing
Pilot The First Nations Home Energy Efficiency Pilot
Proponent Each lead company submitting a Proposal in response to this RFP is referred to as a “Proponent”
Proposal A Proponent’s submission in response to this RFP is referred to as a “Proposal”
Purchaser EfficiencyOne (as the operator of the Efficiency Nova Scotia franchise and the administrator of the First Nations Home Energy Efficiency Pilot)
RFP Request for Proposals
Should A requirement having a significant degree of importance to the objectives of the RFP
WCB Nova Scotia Workers’ Compensation Board
3 OVERVIEW: FIRST NATIONS HOME ENERGY EFFICIENCY PILOT
The First Nations Home Energy Efficiency Pilot is funded by the Province of Nova Scotia and
electricity ratepayers. The purpose of this Pilot is to complete significant energy efficiency
upgrades to on-reserve, Band-owned homes, where the household is on a low income. This
segment of homes is the focus of this Pilot as these homes are currently ineligible for the
HomeWarming program (funded by the Province of Nova Scotia and Nova Scotia Power), which
is tailored specifically to Nova Scotians on low incomes whom own their homes.
4 RFP No. 2018-0090
The Pilot has a target of completing EnerGuide home evaluations and energy efficiency upgrades
on 100 homes3 across all 13 First Nation communities, throughout the province of Nova Scotia.
These targets must be met, and all related documentation and reporting submitted, on or before
February 28, 2019.
An initial D Assessment will be conducted on each of the 100 homes to identify the opportunities
for energy efficiency improvements. Following which, purchaser-approved energy efficiency
upgrades will be conducted, at no cost to the First Nation or participants living in the home.
3.1 OBJECTIVE OF THE RFP
This RFP is being issued to select one or more Delivery Agents (DAs) that will manage and deliver
various aspects of the First Nations Home Energy Efficiency Pilot on behalf of EfficiencyOne (the
“Purchaser”). The Purchaser is seeking DAs that have the flexibility to change with the needs of
the Pilot as it evolves.
The total number of DAs selected will be at the sole discretion of the Purchaser. The Purchaser
reserves the right to award contracts to one or more Proponents in each region at its sole
discretion. Additionally, the Purchaser may procure the services of additional DAs throughout
the term of any initial agreements, or extensions/renewals thereafter.
3.2 DELIVERY AGENT SERVICES
The Purchaser is seeking a DA(s), who is able to perform both the Primary and Secondary
deliverables for the First Nations Home Energy Efficiency Pilot program. These deliverables are:
• Primary Deliverable: Perform EnerGuide home evaluations using Natural Resources Canada’s (NRCan) EnerGuide Rating System4, using an NRCan registered Energy Advisor, and provide project management of energy efficiency upgrades that will be performed by third-party contractors.
• Secondary Deliverable: Development and delivery of training on EnerGuide Home Evaluations for First Nation community members and/or contractors. (Additional detail is provided in Section 4.2.2.)
The main responsibilities of the DA(s) include conducting EnerGuide home evaluations and
working with the First Nations to recommend, arrange, and oversee Purchaser approved
upgrades, ensuring these upgrades are completed on time, and within budget. Energy efficient
3 The number may increase.
4 EnerGuide Rating System Version 15
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upgrades will be contracted out to third-parties by the First Nation, with preference being given
to First Nation-employed contractors or First Nation-preferred contractors. Other third-party
contractors may be considered to perform the energy efficiency upgrades as appropriate. The
First Nation Housing Department Representative, the Purchaser, and the DA will agree on the
third-party contractors that will be hired by the First Nations to complete the upgrades.
The Purchaser will remain the main point of contact for the participating First Nations.
3.3 UPGRADES AND HOME ELIGIBILITY
The number of homes scheduled to receive energy efficiency upgrades in each First Nation will
range from five to fourteen, depending on the size of the community. Figure 1, below, outlines
the anticipated number of homes to be completed in each participating First Nation.
Figure 1: Number of Homes to Receive Upgrades by Community
First Nation Community Pilot Homes to Receive Upgrades*
Acadia 5
Annapolis Valley 5
Bear River 5
Eskasoni 14
Glooscap 5
Membertou 11
Millbrook 11
Paq'tnkek 6
Pictou Landing 6
Potlotek 6
Sipekne'katik 11
Wagmatcook 6
Waycobah 9
Total 100
*Note: These numbers may increase
A variety of upgrades will be considered under this Pilot. Priority will be given to the upgrades
that result in the most significant energy savings. Upgrades may include draft-proofing,
insulation, space heating systems, appliances, water heating systems, in addition to other energy
efficiency measures. More information on potentially eligible energy efficient upgrade measures
is available in the Pilot Guidelines, located in Appendix B.
Selection of the eligible homes for participation in the Pilot will be determined by each
participating First Nation and the Purchaser. This Pilot program will include the following housing
types: single detached, mobile/mini homes, duplex and row houses, and will include all heating
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types. Of the 100 homes receiving upgrades, it is anticipated that 35 will be heated primarily with
electricity and 65 will be heated primarily with non-electric fuels.
3.4 PARTNERSHIPS
The Purchaser understands that delivering the full scope of the First Nations Home Energy
Efficiency Pilot requires a wide variety of skills, experience and qualifications. The Purchaser
encourages Proponents, where beneficial, to partner with and/or subcontract other
organizations to assist in service delivery.
Please note that the Purchaser will only enter into one contract with a single organization for
each individual Proposal submission that results in award, regardless of the number of partners
or subcontractors involved in that Proposal submission. Therefore, in each Proposal the lead
partner must be identified, and this company will be considered the primary contact and
“Proponent”. If successful, this Proponent would be considered the “DA”.
If a company is interested in a partnering/subcontractor role only,
they may send an email to [email protected] containing the following information:
• Organization name
• Contact name
• Contact information (email address, phone number)
• Desired roles within the Pilot
• Consent to distribute all the information above with interested parties
The deadline for submitting this information to the Purchaser is on or before 4:00 pm AT of
March 9 2018.
The Purchaser will issue a one-time addenda of this information on the EfficiencyOne website
where this RFP has been posted (https://www.efficiencyone.ca/opportunities/ and select “View
Current Opportunities” button).
This is the full extent of networking assistance that the Purchaser will be providing to potential
Proponents and interested partners/subcontractors for this procurement.
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4 SCOPE OF WORK AND PILOT SERVICE REQUIREMENTS
4.1 SCOPE OF WORK
The complete scope of work for the First Nations Home Energy Efficiency Pilot is provided in the
Pilot Guidelines in Appendix B. Proponents should use these Guidelines to inform their responses
to the questions in Appendix C.
Some key expectations are listed below for emphasis. Successful Proponents should be aware
that the Purchaser reserves the right to add, remove and test new energy efficient
measures/upgrades, and make changes to the Pilot throughout the course of the contract term.
Changes to the Pilot will be discussed with all DAs in advance and be reflected in updates to the
Guidelines.
4.2 DELIVERABLES
DA(s) will be required to work with participating First Nation communities to deliver the Pilot.
These communities will be defined in a subsequent contract between the DA and the Purchaser.
DA(s) will have primary and secondary deliverables, which will be further detailed in an
agreement between the DA and the Purchaser. More information on the primary and secondary
deliverables is provided below.
4.2.1 Primary DA Responsibilities
The DA must:
• Work with each First Nation to ensure that any First Nation-employed or First Nation-
preferred contractors can perform upgrades in a manner that will meet the Pilot
Guidelines in Appendix B. This must involve a pre-screening of any contractor to ensure
they are appropriately suited to perform upgrades under this Pilot.
• Work with the First Nation to select additional third-party contractors when additional
subcontractors are required to perform upgrades.
• In situations where the DA is not confident that the third-party contractor(s) will be able
to perform the upgrades to the Pilot Guidelines (Appendix B), the DA must notify the
Purchaser and the First Nation. Efforts must then be made by the DA and First Nation to
seek one or more other contractor(s).
• Complete D Assessments to the specified target number of participating homes in the
DA’s agreement with the Purchaser.
8 RFP No. 2018-0090
• Complete “scope of work” templates for each home and submit to the Purchaser for
review and/or approval. These “scope of work” reports for recommended energy
efficiency upgrades must:
o Include cost estimates for the eligible upgrades being recommended; and
o Consider house-specific situations and building sciences principles.
• Provide projected energy savings, Participant information, notes on current conditions in
the home, and photos of the home and submit these items to the Purchaser along with
the completed “scope of work” for each home.
• After the Purchaser and the First Nation have reviewed the “scope of work”
recommendations and identified what energy efficiency upgrades are approved for the
home, the DA will work with the contractors performing the energy efficient upgrades to
ensure that they are completed in accordance with the Pilot Guidelines in Appendix B.
o Note: The First Nation will ultimately be responsible for entering into an
agreement with the contractors they have hired to perform the energy efficiency
upgrades. However, the role of the DA is to be engaged all along the way and help
ensure that quality upgrades are performed and completed on schedule.
• Complete quality assurance checks on upgrades during and after completion. This would
involve ensuring the upgrades meet the Pilot Guidelines in Appendix B. Work with
contractors to remedy any deficiency where upgrades are not completed to the required
standards or inadvertently lead to other issues. It will be the responsibility of the DA to
work with the First Nation to ensure that deficiencies are corrected when needed.
• Provide the Purchaser with notice(s) of approval to pay contractors for work completed,
following quality assurance visits where the DA has verified the approved upgrades have
been completed, are of an acceptable quality, and have been performed in accordance
with the Pilot Guidelines.
o Note: While the First Nations will have contracts with those completing the
upgrades, the Purchaser will pay these contractors directly upon their successful
completion of the eligible energy efficient upgrades (following quality assurance
performed by the DA). The DA’s notice of approval to pay the contractor will be
the Purchaser’s indication of a successful completion of the upgrades.
• Complete follow-up E Assessments to each of the homes, once all approved energy
efficiency upgrades have been completed to the satisfaction of the DA.
• Submit HOT2000 files to NRCan for every D Assessment and E Assessment completed
under this Pilot.
9 RFP No. 2018-0090
• Within three (3) business days after the end of each month, submit to the Purchaser all
reporting information and required documentation for approval of DA payment for Pilot
activities. DAs are to use the Purchaser’s templates where provided.
• Obtain all required signatures and consent from Participants and/or the First Nations
Housing Representative (e.g. Housing Manager or equivalent), as directed in the Pilot
Guidelines (Appendix B). Submit to the Purchaser where requested.
• Keep the Purchaser informed of Participants who decline to participate in the Pilot, and
their stated reason(s) for non-participation.
• Keep the Purchaser informed of any issues that arise in service delivery.
• Provide support to Participants following the installation of upgrades where appropriate.
This includes but is not limited to answering questions about completed work and
working with the Purchaser to find solutions to issues that arise following the installation
of the energy efficient upgrades.
• Meet Participant targets as will be identified in their contracts.
• Meet the above indicated Participant targets in accordance with the agreed upon
timelines as will be identified in their contracts.
4.2.2 Secondary DA Responsibilities
• Potentially provide training to community members and/or contractors on EnerGuide
home evaluation practices. It is expected that Participants (home occupants) will be given
the same education and walk-though as per a normal EnerGuide home evaluation.
Additional efforts (options below) are dependant on program budget, with a final decision
from the Purchaser to occur following receipt of Proposals. Details on delivery of these
secondary responsibilities, if included, will be outlined in the agreement with the
Purchaser.
• Proponent should provide recommendations for training on EnerGuide home
evaluations. Potential options could include:
o Select community members (with permission of the home’s occupants) attend the
EnerGuide Home Evaluation. During assessments the Energy Advisor (EA) would
explain the process and details of any unique considerations with the home (e.g.
importance of regular heat recovery ventilator maintenance). It is expected that
this could add two hours to a standard EnerGuide home evaluation visit.
o Work with select First Nation members from each community to offer energy
advisor-type training, but not achieve EA registration with NRCan. Training could
10 RFP No. 2018-0090
include HOT2000 modeling, blower door testing, energy assessment protocols,
building science and upgrade recommendations. It is expected that this could add
three hours to a standard EnerGuide home evaluation visit, and result in
community members attending more than one energy assessment to further their
knowledge.
o Work with a select number of First Nation members (not necessarily one from
each community), to offer EA training and have them participate in all EnerGuide
home evaluations (via training) in select communities identified in the contract.
The concept is that a small number of members would receive training and
participate in EnerGuide home evaluations. It may not be possible to have at least
one member from each community participate. Pre-requisites for those receiving
training would be required. The goal is to have a small number of First Nation
members achieve an EA designation (including successful completion of training
and exams) at the end of the Pilot.
• Proponents should include their planned approach to EA-type training options identified
above in their responses in Appendix C.
4.2.3 General Responsibilities
• DAs are not to represent themselves as employees of, or representatives of, the
Purchaser. They are to wear partner clothing and identification as described in Appendix
E of Attachment 1 to this RFP.
• DAs are not responsible for marketing or promoting the service. If DAs find opportunities
for marketing and promoting the service, they may bring these ideas to the Purchaser,
but the Purchaser will not offer the DA any additional payment.
• DAs are not to promote any non-Efficiency Nova Scotia service to Participants without
prior written permission from the Purchaser.
• DAs must collect and submit documentation of certifications and qualifications from
contractors (hired by First Nation) and products upon the Purchaser’s request.
• DAs must use the Purchaser’s templates where provided. Templates are usually in
Microsoft Excel or Microsoft Word format and are shared via an online application, as
directed by the Purchaser.
• DAs are to ensure that all products used are approved for use in Nova Scotia as specified
in the Nova Scotia Building Code and installed in a way that adheres to the Nova Scotia
Building Code.
11 RFP No. 2018-0090
• DAs and their partners / subcontractors are expected to complete criminal background
checks on their employees. DAs must provide a copy of these checks to the Purchaser
upon request.
4.3 GOVERNANCE PROCESS, REPORTING AND COMMUNICATIONS
Please see the Pilot Guidelines in Appendix B for further details on some of the following topics.
• DAs will be required to attend all meetings and related events initiated by the Purchaser
as part of this Pilot.
• DAs are expected to report any issues that arise during the delivery of the Pilot to the
Purchaser within 2 (two) business days.
4.4 REGIONS OF WORK
• The intent of this RFP is to select one DA for each region indicated in the table below.
However, one DA may be awarded both regions.
• Participant targets are only estimates at this time and may change at the Purchaser’s sole
discretion. These estimates are shown in the table below.
Figure 2: Delivery Agent Regions
Region First Nations Communities Estimated Participating Homes
Region 1
Eskasoni Membertou Potlotek Wagmatcook Waycobah Paq'tnkek Pictou Landing
14 11 6 6 9 6 6
SUB-TOTAL 58
Region 2
Acadia Annapolis Valley Bear River Glooscap Millbrook Sipekne'katik
5 5 5 5
11 11
SUB-TOTAL 42
TOTAL 100
• For each region awarded, the DA must service each First Nation Community within the
awarded region.
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Figure 3, below, indicates general locations for each community. Please note that some
communities are not limited to the geographical areas on this map; this is for general
demonstration purposes only.
Figure 3: Map of First Nations Communities in Nova Scotia
Source: https://novascotia.ca/abor/aboriginal-people/community-info/
4.5 THIRD PARTY CONTRACTORS WILL PERFORM UPGRADES
First Nations will ultimately hire third-party contractors to perform the energy efficiency
upgrades.
Whenever possible, preference for completing the energy efficiency upgrades should be given to
First Nation-employed contractors or First Nation-preferred contractors. Additional third-party
contractors may be considered to complete the upgrades, as appropriate. These third-party
contractors may vary by First Nation. The DA, First Nation Housing Department Representative
and the Purchaser will agree on the contractors that will be utilized / hired to complete the
upgrades.
Please note that the Purchaser will not consider third-party contractors that have shared
ownership, or other pecuniary interest, with the successful Delivery Agent for the
performance of any home energy upgrades under this Pilot.
4.6 TRAINING REQUIREMENTS
DAs may be asked to participate in mandatory training related to this program and other
Purchaser programs/services, and security and safety training. This may take up to three (3)
13 RFP No. 2018-0090
business days. The Purchaser would pay for the course itself, but not for any direct compensation
for employee time or expenses to take the training.
4.7 CUSTOMER SERVICE
DAs must provide professional, courteous, and ongoing customer service in accordance with the
Purchaser’s minimum Customer Service Standards, provided within the Pilot Guidelines in
Appendix B.
4.8 DELIVERY AGENT REPRESENTATION
DAs visiting homes are also required to have proper identification (provided by the Purchaser)
visible at all times during work in the Participants’ homes. DAs visiting homes must also wear, at
a minimum, one piece of outward facing clothing branded with the Efficiency Nova Scotia partner
logo. These clothing items must be purchased in accordance with the Efficiency Nova Scotia
Uniform Terms and Conditions, which can be found in Appendix E of Attachment 1 to this RFP.
The cost of Partner Clothing is to be included in the Proponent’s Program Delivery Costs in
Appendix E.
5 RFP SCHEDULE & PROJECT SCHEDULE
5.1 RFP SCHEDULE
The deadline for all submissions is 4:00 pm AT.
Milestone Date*
RFP date of issue February 23, 2018
Interest in subcontractor role only (information due)
March 9, 2018
Information Session (Webinar/Teleconference)
March 9, 2018
RFP “Intent to Respond” forms due (Appendix A)
March 16, 2018
Question period closes March 16, 2018
RFP responses due March 23, 2018
Interviews April 11 - 13, 2018
Notification to Proponents April 20 2018
Signing of Contracts April 30, 2018
*These dates may be subject to change at the Purchaser’s sole discretion
14 RFP No. 2018-0090
5.2 PROJECT SCHEDULE
The Proposal must contain a statement confirming the Proponent’s ability to meet this schedule,
and Proponents should include their own detailed work plan over the course of this Pilot period
(encompassed within their responses to the questions contained in the “Proposal Submission
Template” - Appendix C). Proponents shall base their Proposal on providing sufficient resources
as may be required to ensure completion of the contract work on or before these times.
*These dates may be subject to change at the Purchaser’s sole discretion
6 GENERAL INFORMATION TO PROPONENTS
6.1 QUESTIONS
Inquiries, questions, and requests for clarification related to this RFP process, or specific Proposal
submissions, must be submitted via email to [email protected]. Please put “2018-
0090” in the email subject line of all communications.
Verbal communication shall not be binding unless formally confirmed via email by the designated
person responsible for receiving inquires pertaining to this RFP. In no case shall verbal
communication govern over written communication.
The Purchaser will make a good-faith effort to provide a written response to each question or
request for clarification within two (2) business days.
The Purchaser will not respond to any questions or requests for clarification received after 4:00
pm AT, March 16, 2018.
With respect to questions asked during this process, the Purchaser will determine whether a
single response is appropriate (relating to a Proponent’s specific approach) or a broader clarifying
communication to all Proponents is necessary.
No contact with any of the Purchaser’s Board Members, or staff, shall be made throughout this
entire process in relation to this RFP without express permission received via
Milestone Date*
Anticipated start date (initial meeting with EfficiencyOne) May 1, 2018
Anticipated start date for beginning work in the field May 8, 2018
Anticipated end date for final reporting to the Purchaser February 28, 2019
Anticipated end date of contracts (with the option for renewal or extension
at the Purchaser’s sole discretion) March 31, 2019
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[email protected]. Any unauthorized contact may result in immediate
disqualification.
6.2 INFORMATION SESSION (WEBINAR/TELECONFERENCE)
EfficiencyOne will hold an Information Session via Webinar/Teleconference. This meeting will
discuss the following:
1. Review of the Purchaser’s objectives as related to the RFP.
2. Discussion of the Scope of Work and Q&A.
3. Discussion of RFP process and timelines.
This meeting will be held at 2:00 pm AT on March 9, 2018. Information to access the
Webinar/Teleconference will be made available upon the submission of a fully completed Non-
Disclosure Agreement (NDA) to [email protected].
6.3 INTENT TO RESPOND FORM
Intent to Respond Form (Appendix A) should be completed and submitted via email to
[email protected], on or before 4:00 pm AT March 16, 2018. Please include “2018-
0090” in the email subject line.
6.4 AMENDMENTS TO THIS RFP
The Purchaser may modify solicitation documents by issuing addenda at any time prior to the
Proposal submission due date, for any reason, whether at its own initiative or in response to a
clarification requested by a prospective vendor.
All Proponents are urged to carefully examine the RFP immediately and, if a Proponent believes
there are any items that require clarification, the Proponent should contact the Purchaser in
accordance with section 6.1 “Questions” and the milestones indicated in section 5 “RFP
Schedule” above. Proponents are expected to be fully conversant with all clauses of the RFP
document before responding to it. All clarifications deemed by the Purchaser to be material, will
be issued as written addenda and sent to all Proponents that have submitted an NDA. Only
written addenda shall be effective to modify or clarify this RFP.
In the event of a conflict between the RFP and any addenda, later-issued addenda shall govern
the extent of any such conflict. All addenda shall be deemed to form part of the Proponent’s
submission.
16 RFP No. 2018-0090
6.5 PROPOSAL SUBMISSION PROCEDURE
Proposals MUST be completed and submitted, on or before 4:00 pm AT March 23, 2018, via
email to [email protected]. Proposals can be submitted in MS Word, MS Excel or
PDF format. Please include “2018-0090” in the email subject line.
If the Proposal document(s) exceeds 10MB in size, the Proponent shall advise the Purchaser and
an alternative Proposal submission platform will be provided by the Purchaser.
Unsolicited Proposals that have been received by the Purchaser prior to the issuance of this RFP
may not be considered by the Purchaser under this process and should be resubmitted.
Proposals submitted after 4:00 pm AT March 23, 2018 will not be accepted.
6.6 WITHDRAWAL AND MODIFICATION
Proponents may revise and resubmit their Proposals prior to the Proposal due date. Proponents
may withdraw their submissions from consideration at any time prior to the Proposal due date.
Requests to do so must be submitted electronically to [email protected].
7 RESPONSES TO QUESTIONS SUBMITTEED VIA REQUEST FOR NEEDS PROCESS
A Request for Needs (RFN) preceded the issue of this RFP and was conducted to further inform
the development of the scope of work for this RFP. Responses to questions asked during the RFN
process are listed below.
Question 1: What is the full scope of home energy assessment procedures? i.e. What will the
additional investigation of energy usage in the home entail? Will it include, for
example, an electricity usage audit?
Response 1: Please note: Following the RFN, to avoid any confusion with EfficiencyOne’s Home
Energy Assessment program, this RFP uses the term EnerGuide home evaluation
to describe the combined D Assessment and E Assessment service.
The EnerGuide home evaluation will include a D Assessment. The following will
occur in conjunction with the D Assessment: identification of all upgrade
opportunities listed in Pilot Guidelines (Appendix B). This could potentially include
upgrade recommendations that may not be common recommendations during a
typical EnerGuide home evaluation (including appliances and moisture mitigation
/ air quality recommendations). DAs are also to install a CO detector, where
applicable. Following the completion of the approved upgrades performed by a
contractor, the DA will conduct an E Assessment. The EnerGuide home evaluation
17 RFP No. 2018-0090
will not include an electricity usage audit. A full scope of the EnerGuide home
evaluation procedures is available in the Pilot Guidelines, located in Appendix B.
Question 2: Please provide additional details of contractor payment scheduling. i.e. Will
contractors be willing to wait until all upgrades are completed in the home, or
can they bill upon the successful completion of individual upgrades? This will
determine the number of times a Delivery Agent will have to return to the home.
Response 2: Contractors can bill upon completion of a specific upgrade provided the DA has
completed a quality assurance check on the completed upgrade and the upgrade
meets the Pilot Guidelines in Appendix B. DAs are expected to work with
contractors to maximize efficiency by reducing the overall visits required. For the
purpose of equal comparisons of Proposals, EfficiencyOne assumes that two visits
will occur at the home (in addition to the D and E Assessment). Proponents,
however, should address in their proposal how they plan to reduce these costs
and maximize efficiency in the delivery of the service to the communities.
Question 3: The roles and responsibilities of the Housing Manager need to be clearly
understood and agreed to in writing by all parties. For example, if an energy
assessment is scheduled and the homeowner is not present will the Housing
Manager have the authority to allow access to the home? If not, will the Housing
Manager be available to actively assist the Delivery Agent in scheduling an
alternative appointment?
Response 3: The contact person within the First Nation may vary by community. The Housing
Manager, or other identified representative, will work with the Delivery Agent to
identify contractors to perform the upgrades. This representative will also work
with EfficiencyOne to identify homes to participate in the Pilot.
The Housing Manager, or other representative, will contact the participants to
inform these participants of their eligibility in the Pilot. If these participants choose
to proceed with the Pilot, the DA will then contact the participants to schedule the
EnerGuide home evaluation. The Housing Manager will not be involved in
scheduling the appointments and is not required to be present during the
EnerGuide home evaluation. If the DA is unable to contact the participant, they
then must make additional attempts by contacting the First Nation Housing
Representative (Housing Manager), who will aid in arranging an appointment.
Additional information on this process is located in the Pilot Guidelines in
Appendix B.
18 RFP No. 2018-0090
The role of the Housing Manager, or other representative from the First Nation
community, will be clearly defined in a Memorandum of Understanding between
EfficiencyOne, the Delivery Agent and each First Nation.
Question 4: Should the installation of energy saving measures such as light bulbs, aerators,
and tank wraps be included? If so, will the Delivery Agent be responsible for the
installation?
Response 4: If energy efficient products such as LEDs, aerators or tank wraps have been
identified as opportunities in the participating home, these participants will be
referred to Efficiency Nova Scotia’s Product Installation Service. DAs will not be
responsible for completing these upgrades in homes.
8 SUBMISSION CONTENT AND PROPOSAL FORMAT
Proponents are to use the Proposal Submission Template (Appendix C) and the Pricing Schedule
(Appendix E) to formulate their responses. In their Proposal submissions, Proponents are
expected to demonstrate their knowledge of delivering the services outlined in this RFP and
provide examples supporting their experience and performance outcomes in these areas.
8.1 MANDATORY REQUIREMENTS
To advance to the scoring stage of evaluation, Proponents must submit, at minimum, the
following Mandatory Requirements:
Mandatory Requirements - General
• Completed Proposal Submission Template (Appendix C) where at a minimum of all
questions in Part A, and Part B must be answered; and
• Completed Schedule of Prices (Appendix E) with all mandatory prices provided. (see
additional instructions in section 8.4 of this RFP).
Mandatory Requirements - Documentation of qualifications
• Documentation of Proponent (or partner/subcontractor) NRCan license to conduct
EnerGuide Home Evaluation for existing homes; and
• List of registered EAs.
Mandatory Requirements – Administration
• Proof of Commercial General Liability insurance (minimum $2 million per occurrence);
• Proof of automobile liability insurance for owned and non-owned vehicles (minimum $2
million per occurrence);
19 RFP No. 2018-0090
• Proof of Worker’s Compensation Board coverage;
• Financial Statements5; and
• Indicate acceptance of the standard terms and conditions as stated Attachment 1 or
provide any/all requested changes (including suggested language) to the terms and
conditions that have been provided in Attachment 1.
8.2 BUILDING THE ENERGY EFFICIENCY INDUSTRY AND LOCAL ECONOMY
The Purchaser is looking to identify opportunities that are consistent with its commitment to
fostering a culture where energy efficiency is recognized by Nova Scotians as a meaningful
industry, customer demand for energy efficient products and services increases, and Nova Scotia
emerges as an exporter of energy efficiency expertise. As such, Proponents are to include with
their proposal submission a plan for how their company/organization will contribute to the
following goals:
8.2.1 Building the Energy Efficiency Industry in Nova Scotia
Proponents will be expected to describe how they are advancing Nova Scotia’s energy efficiency
industry. Some examples may include:
• Additional value the Proponent can provide to EfficiencyOne/Efficiency Nova Scotia
in relation to its business, outside of traditional services;
• An overview of the Proponent’s current practices, policies, initiatives and incentives
that encourage staff to reduce their energy and environmental footprints;
• Description of current energy efficiency and environmental policies and
commitments, and future expansion of these commitments;
• The promotion or delivery of energy efficiency education, training, knowledge
transfer, and/or research and development in Nova Scotia;
• Considerations that have been made regarding energy efficiency, as well as the life-
cycle impacts of products, processes, and service delivery and/or innovative ways that
the Proponent will reduce the life-cycle impact of the program/service/project
delivery; and
• Other highlights of the Proponent’s environmental stewardship. (e.g. the Proponent
may require a minimum efficiency or EnerGuide rating for equipment, vehicles, etc.).
5 Note: The Purchaser will accept the proponent’s most current financial statements, audited or unaudited. The Purchaser
reserves the right to ask additional questions and request additional information as related to the financial health of a proponent’s organization and that of their partner organizations and subcontractors.
20 RFP No. 2018-0090
8.2.2 Promoting Economic Growth and Development within Nova Scotia
Proponents will be expected to describe how they are investing their revenue in the Nova Scotian
economy. Some examples may include:
• Description of how the proponent will provide employment for the labour force of
Nova Scotia;
• The number of fulltime and part-time Nova Scotian staff who will be employed directly
by the Service;
• The percentage of the cost for the service(s) being provided that will remain in Nova
Scotia (e.g. 80% of the $XX.00/unit fee will remain in Nova Scotia); and
• If not currently existing, the establishment of an office in the province with the
appropriate level of decision making, the promotion of education, training, research
and development in Nova Scotia.
8.3 PROJECT PARTNERS
EfficiencyOne acknowledges there may be mutually beneficial business reasons for Proponents
to partner with other companies in the submission of a joint RFP proposal. In such cases, all
parties shall be identified in the proposal and contractor assignment to specific tasks identified,
including distinct breakouts for key individual partnering consultants and summaries for each of
the partners.
EfficiencyOne encourages the use of Nova Scotia talent and expertise where feasible and cost-
effective. Proponents are encouraged to identify in their proposal any intent to collaborate with
or subcontract Nova Scotia content.
8.4 SCHEDULE OF PRICES
Proponents must complete and submit the Schedule of Prices in Appendix E as part of their
Proposal response. This pricing submission will then be used as the basis for negotiating final
pricing and payment schedules with the successful Proponent(s), and to inform the level of
additional training (Section 4.2.2) that can be made available to the First Nations communities
through this Pilot, if any. Note: the Purchaser plans to proceed with primarily deliverables.
Secondary deliverables will be dependent on submitted pricing and the available budget.
Proponents are asked to provide a work plan for the term of the Pilot (included in Appendix C).
However, proponents may submit a work plan in a different format, if preferred.
For the purposes of establishing pricing, Proponents should be aware that the Purchaser has
projected that the DA will need to visit each participating home as follows:
21 RFP No. 2018-0090
• One (1) visit to complete a D Assessment and identify energy efficiency opportunities in
the home;
• An additional two (2) visits for project management and quality assurance; and
• One (1) final visit for the E Assessment.
Efforts should be made to minimize travel and visit as many houses as possible while in an
individual First Nation community. If the DA feels more than two visits are required for project
management and quality assurance checks on a given home, the DA will require approval from
the Purchaser for additional visits. The DA can then bill the purchaser for each incremental visit
at the rate outlined in Appendix E. These additional visits are not to be included in the proposed
project plan above.
Additional information on Billing/invoicing is providing in the Pilot Guidelines in Appendix B.
9 PROPOSAL EVALUATION
The Purchaser is seeking Proposals which provide the overall Best Value and level of service to
the organization. As the best interests of the Purchaser will be determinative, the below criteria
have been developed to inform Proponents of the primary areas of consideration for the
evaluation process. This will be a scored evaluation and as such, pricing shall not be the sole
determinative factor for award.
9.1 EVALUATION CRITERIA
Weighting for the RFP responses will be evaluated according to the following table:
Evaluation Category Weight
Mandatory Requirements Pass/Fail
Qualifications and General Experience 20%
Proposed Plan: Service Delivery and Project Management 20%
Building the Energy Efficiency Industry and Local Economy in Nova Scotia 20%
Pricing 25%
Interview 15%
TOTAL 100%
9.2 EVALUATION PROCESS
The Purchaser’s Evaluation Committee will first check all Proposals against Mandatory
Requirements as outlined in section 9.1 “MANDATORY REQUIREMENTS”. Proposals that do not
include these Mandatory Requirements may be rejected without further consideration at the
discretion of the Evaluation Committee. Proposals that include all the Mandatory Requirements
will then be scored.
22 RFP No. 2018-0090
The Evaluation Committee will evaluate the information provided in the Proponent’s Proposal
and assign scores to each Proposal. It is anticipated that Proposals will be evaluated by the
Evaluation Committee March 26-April 4, 2018. If the Evaluation Committee requires clarification,
the Purchaser shall be free to contact the Proponent to ask questions and such discourse will not
be deemed unfair to the other Proponents.
The Purchaser intends to invite a short-listed group of Proponents for in-person interviews in
accordance with section 9.2.1 “Interview Process”. Information received during these interviews
will factor into Proposal scores. The Purchaser may determine at its sole discretion, the number
of Proponents to be interviewed, and reserves the right to award contracts without interviews.
9.2.1 Interview Process
Proponents advancing to the interview stage can expect to be invited to the Purchaser’s office
located in Dartmouth, NS between April 11-13, 2018.
The intent is to interview the key personnel from each short-listed Proponent’s project team,
who will be assigned to work with the Purchaser, the First Nations Communities, and third-party
contractors.
The interviews will be limited to the following project team roles outlined below, which are the
same individuals listed as the Project Team Appendix C. No other individuals will be allowed to
participate in the Interviews. The Purchaser may also request to interview additional personnel
at their sole discretion.
The following key personnel will be interviewed:
• Energy Advisor(s): Perform EnerGuide home evaluation using Natural Resources
Canada’s (NRCan) EnerGuide Rating System Version 15 and identify opportunities for
energy efficient upgrades;
• Project Manager: Individual that will be recommending and overseeing completion of
upgrades (if different than the Energy Advisor) and submitting scope of work documents
to the Purchaser;
• Quality Assurance: Individual performing quality assurance verification on the upgrades
(if different from the roles outlined above); and
• Main point of contact: Individual that acts as the main contact between the DA, the
Purchaser, First Nations, and the third-party contractors. This individual will also be
accountable for making decisions on behalf of the proponent.
The individuals that will be interviewed must be the same person that is identified in the
Proponents’ proposal submission. No substitutes, proxies, phone interviews, or electronic
23 RFP No. 2018-0090
interviews will be allowed (special circumstances may be considered at the sole discretion of the
Purchaser – please notify the Purchaser with as much notice as possible). Individuals who fail to
attend the interview will be given a score of zero, which may jeopardize the Proponent’s
competitiveness.
Interviews are expected to last approximately 20-30 minutes per individual. The Purchaser will
interview individuals separately. No other individuals (from the Proponent’s organization) will
be allowed to sit in or participate during the interview session. Interviewees may not bring notes,
handouts, or other marketing materials unless specifically requested by the Purchaser.
An example of questions that could be asked during the interview may include but not be
limited to:
1. Why did your company select you for this project?
2. Describe a similar project you have delivered.
3. Draw out your project plan and major milestones.
a. Identify major risk items and where they occur on the project timeline?
b. How will you minimize the risks on this project?
c. Identify where critical decisions will need to be made.
d. Identify where any critical involvement will be needed from the Purchaser, and
other key project actors (i.e. EfficiencyOne, First Nations, third-party contractors,
etc.).
4. Additional: other project-specific questions.
10 CONTRACT GUIDELINES
The successful Proponent(s) shall be required to enter into an agreement setting forth terms
and conditions acceptable to the Purchaser. The Purchaser’s standard terms and conditions
have been provided for consideration as Attachment 1 hereto. As Indicated in section 9.1.
“Mandatory Requirements” of this RFP the Proponent must:
A. Indicate their acceptance of these standard terms and conditions as stated, or
B. provide any/all requested changes (including suggested language) to the terms and
conditions that have been provided in Attachment 1.
It is anticipated that the initial term of any subsequent agreement will end on or before March
31, 2019, with options for annual renewal or extensions for up to an additional three (3) years,
at the Purchaser’s discretion.
24 RFP No. 2018-0090
11 GENERAL INFORMATION AND CONDITIONS
This RFP is subject to the following terms and conditions:
• This is an invitation for Proposals and not a tender call.
• The Purchaser at its sole discretion may reject any or all Proposals submitted in response
to this RFP. Further, the Purchaser may cancel this RFP at any time and may modify the
RFP without limitation.
• The Purchaser may select any Proposal considered by the Purchaser, at its sole discretion,
to be in its best interests or the most satisfactory.
• The Purchaser shall be entitled at its sole discretion to waive any irregularity, informality,
or any non-conformance with the requirements of this RFP whatsoever with respect to
any Proposal received by the Purchaser, or to reject any Proposal for any such irregularity,
informality, or non-conformance.
• The Purchaser may enter into post-submission negotiations and discussions with any one
or more Proponent(s) regarding price, scope of work, and/or any other term of a
Proponent’s submission, and such other terms as the Purchaser may require, at any time
prior to any execution of an agreement. The Purchaser may, at its sole election, enter into
simultaneous, competitive negotiations with multiple Proponents or negotiate with
individual Proponents. Negotiations with Proponents may result in the enlargement or
reduction of the scope of work, or changes in other terms that are material to the RFP
and the submitted Proposals. In such event, the Purchaser shall have no obligation to
inform other Proponents of the changes, or to permit them to revise their Proposals in
light thereof, although the Purchaser, at its sole discretion, may do so if the Purchaser
determines such is in the Purchaser’s best interest.
• The Purchaser may discontinue any negotiations at any time, enter into or continue
negotiations with firms that did not respond to this RFP and/or solicit new Proposals from
firms that did not respond to this RFP, including but not limited to negotiations or
Proposals for components of the scope, if any, that are not included in any successful
Proposal or any executed contract.
• Proponents shall be solely and fully responsible for all costs associated with the
development, preparation, transmittal, and submission of any Proposal or material
submitted in response to this RFP. The Purchaser may, in its sole discretion, ask
Proponents to present their Proposal in person to Purchaser representatives at the
Purchaser’s offices, and the costs of such presentations shall be solely the responsibility
of the Proponent. By submitting a Proposal, a Proponent agrees that there may be no
claims whatsoever for reimbursement from the Purchaser for any such costs. All costs
25 RFP No. 2018-0090
incurred by the Proponent during the selection process and during any negotiations will
be solely the responsibility of the Proponent.
• The Purchaser assumes no contractual or other obligations as a result of the issuance of
this RFP, the preparation or submission of a Proposal by a Proponent, the evaluation of
Proposals, the Proponent’s conduct of presentations or the selection of any Proponent
for further negotiations, or on any other basis whatsoever.
• No Proponent shall have any claim for any compensation of any kind whatsoever, as a
result of participating in this RFP process, and by submitting a Proposal each Proponent
shall be deemed to have agreed that it has no claim.
• If the Purchaser chooses to enter into negotiations with a Proponent, the Proponent may
be asked to provide, at its own expense, a bond guaranteeing that it is prepared to enter
into a contractual agreement with the Purchaser.
• This RFP and its resulting submitted Proposals shall be deemed to have been made in the
Province of Nova Scotia and shall be construed and interpreted in accordance with the
laws of the Province of Nova Scotia.
• The Purchaser has the right to extend/renew the contracts into additional years without
issuing a new RFP.
26 RFP No. 2018-0090
12 LIST OF APPENDICIES AND ATTACHEMNTS
1. APPENDIX A: INTENT TO RESPOND FORM
Provided as a separate electronic document.
2. APPENDIX B: FIRST NATION HOME ENERGY EFFICIENCY PILOT GUIDELINES
Will be provided as a separate electronic document, subject to the Proponent’s
submission of a fully and accurately completed and signed Non-Disclosure Agreement
(see Appendix D) to [email protected]. Please indicate RFP No. 2018-0090 in
the subject line of the email.
3. APPENDIX C: PROPOSAL SUBMISSION TEMPLATE
Provided as a separate electronic document for proponents to complete and submit as
part of their RFP response.
4. APPENDIX D: NON-DISCLOSURE AGREEMENT
Provided as a separate electronic document.
5. APPENDIX E: SCHEDULE OF PRICES
Provided as a separate electronic document for Proponents to complete and submit as
part of their RFP response.
6. ATTACHMENT 1: STANDARD TERMS AND CONDITIONS
Provided as a separate electronic document.