first time user shipping guide

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Welcome

Out Of the bOx WOrldWide trade tOOlS.this Pdf toolkit puts a wealth of information about dhl shipping solutions and services at your fingertips. alternatively, you have the support of dhl Customer Service on 1800 888 388 to answer your questions.

We are here to make shipping easy for all your international deliveries, with a network that covers 220 countries and territories, and 275,000 employees focused on delivering our customers’ documents, parcels and freight everyday.

We combine worldwide coverage with an in-depth understanding of local markets to provide you with a range of import and export solutions from one company. this gives you one point of contact and control.

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Shipping tools

MaKe YOur ShiPPiNG PrOCeSS faSter, eaSier.Our shipping solutions are designed to help your business save time and money. We’ll help you select a solution that best meets your requirements, from web-based to fully integrated solutions, including:

Access all our feature rich online tools in one location

WebShiPPiNG / iNtraShiP(Web-based shipping solution)

easily manage your express shipping needs online. You can print labels, schedule pickups, manage contact details, track your shipments – using your favourite web browser.

iMPOrtexPreSSONliNe(Web-based shipping solution)

Quickly and securely manage your import express shipments and account details. effectively manage your international supply chain online and from anywhere.

PrOVieW(Web-based tracking service)

Proview offers real-time shipment monitoring and automatic notifications via email or text for all of your express shipments.

Advanced Shipping Solutionsdesktop based

eMailShiP(email-based shipping solution)

a first in the express industry: dhl’s suite of reusable forms have been specially designed to make shipping quick, easy and convenient by using only your email.

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Shipping tools

eZYbill With a raNGe Of iNVOiCe deliVerY OPtiONS.

EzyBillOur free-of-charge electronic billing service enables you to have an accurate, fast and efficient accounts payable service. electronic billing allows you to view new invoices, search through archived invoices and import invoice data directly into your accounting systems.

Click here to learn more on how to read a DHL invoice

Payment Modeelectronic fund transfer (eft), cheque, credit card and debit card.

Include your Invoice Number on your RemittanceWithout your invoice number, we’re likely to have trouble matching your payment to the correct account and invoices. in order to allocate your payments promptly and accurately, please provide the following details each time you make a payment:• Payment by Electronic Fund Transfer (EFT): Send us your remittance advice to [email protected]• Payment by Cheque: include the invoice numbers on the reverse of the cheque (or) include a remittance slip• Payment by Credit Card: email details of invoice and credit card information to [email protected]

Freight Charge CalculationGetting rate quotation for your shipment allows you to be in control of your shipping cost.

Click here to learn more

if you would like to contact us about an invoice enquiry, you may call our customer query hotline at 03-79523020, 03-22418600 or email to [email protected]


Our aim is to make shipping easy, including the receipt of our invoices delivered the way you would like them. You can reduce your carbon footprint by using ezybill.

http://dct.dhl.com/input.jsp?langId=en&originCCId=MY

http://www.dhl.com.my/en/express/resource_center/electronic_billing_ezbill.html


dhl express Products

ChOOSe frOM a raNGe Of PrOduCtS ON YOur tiMe, YOur NeedS.

* dhl express terms and Conditions apply.

Time DefiniteDHL Express 9 or 10:30 or 12 – with a full money back guarantee*Get a guaranteed 9:00 aM or 12:00 PM delivery on the next possible business day with proactive delivery notification to the major business centres in asia, australia, europe and the Middle east for document and parcel shipments. 10:30 aM services are available for united States of america too.


DHL Express WorldwideNot quite as urgent? Our pre 18:00 PM delivery service is available when you’re sending document or parcel shipments anywhere around the world.


DHL Import Express Worldwide if you regularly import spare parts, samples, finished goods or other items, this is the solution for you. Our import express service including airCross involves the collection of your inbound document or parcel shipments from virtually anywhere in the world.

Refer to IMPEX Starter Kit

Same Day ServicesDHL Jetline for more information, please speak to your local Sales representative or Customer Service on 1800 888 388. When it’s absolutely critical to get a shipment delivered in the shortest possible time we offer an immediate dedicated pickup, first possible flight uplift and pre-clearance through customs for a priority delivery.

DHL Securelinealso known as on board courier, Secureline is a fully flexible, door-to-door international delivery by air of shipment within the same day, targeting emergency high security needs by way of onboard courier or chartered aircraft.

for more information, please speak to your local Sales representative or Customer Service on 1800 888 388.

Industry Services DHL Medical Expressdhl MediCal exPreSS manages the transportation of time and temperature sensitive shipments for the life Science industry.dhl MediCal exPreSS is the outbound transportation of time sensitive medicines and clinical supplies, as well as the associated inbound transportation of time sensitive specimens, during the clinical trials phase of a new medicine.


DHL Collect & Returndhl COlleCt & returN provides an integrated solution for managing the forward and reverse flows that are common to after-sales programs within the high tech industry. dhl collects high value goods that require repair, deliver these to a nominated repair vendor and when ready, dhl returns the goods to the end user.


Break Bulk Expressforget about additional warehousing costs with break bulk express. it consolidates your separate shipments at the destination country, providing a single customs clearance point.


Other ProductsDHL Express Easy Jumbofor straightforward express door-to-door delivery of your goods to the world, use our Jumbo range – with great packaging at an economical price. fill the Jumbo box with almost anything* up to 25kg, and the Jumbo Junior up to 10kg.

DHL Express Easydelivery by the end of the next possible business day for shipments paid for at a dhl SerViCe POiNt. this is offered to cash and walk-in customers for documents and shipments that are billed in Malaysia.

Click here to find DHL Service Point Location

http://www.dhl.com.my/en/express/export_services.html


http://www.dhl.com.my/en/express/industry_solutions.html#med

http://www.dhl.com.my/en/express/industry_solutions.html#collect

http://www.dhl.com.my/en/express/industry_solutions.html#bbx

http://www.dhl.com.my/en/express/shipping/find_dhl_locations.html


Optional Services

MOre thaN Out Of the bOx SOlutiONS.

Need more than a standard service? We have a range of solutions to help you with the business of shipping.

Shipment Value Protection We recommend our comprehensive Shipper’s interest insurance for your valuable or personal shipments, in the unlikely event of physical damage or loss. an insurance premium based on the value of the contents can provide even greater peace of mind.

Shipment Preparation We offer a convenient and on-demand service for shipment volumes that require short-term extra resources for seasonal or irregular high-volume shipments. We can manage the process of waybill preparation, content selection, labeling and paperwork, and send the parcels to the addresses provided.

Dangerous Goods for sending express shipments, we are certified in certain classes of dangerous Goods in accordance with iata and adr regulations.

GoGreen GoGreen service provides environmental shipping options to reduce CO2 footprint by means of offsetting carbon neutralization, effective measurement and forecasting of CO2 emission.

Delivery Notification When you need documented proof that your shipment has been delivered, dhl express can provide a copy of the receiver’s signature or delivery confirmation via fax or email.

Remote Area Service if you need to send a parcel or document to a remote location dhl can help with delivery.

Duties & Taxes Paid dhl express can arrange for the shipper or a third party to be billed for any excise or Customs duties and taxes, rather than the usual process of billing the recipient of the shipment.

Shipment Redirectdhl offers flexibility to our customers with an iMP account with us. if you have an import shipment that needs to be re-directed to another address in Malaysia before the first attempted delivery, you can contact our Customer Service at 1800 888 388 to make arrangements.

Neutral Delivery to protect a competitive or purchasing advantage, you can keep the declared value of your shipment confidential to the consignee with Neutral delivery Service (NdS).

for more information on any of our value added services please speak to your local Sales representative or Customer Service at 1800 888 388.


http://www.dhl.com.my/en/express/optional_services.html


Packaging

Value-added PaCKaGiNG tO PrOteCt YOur ShiPMeNt.Choose from a range of packaging to help protect your shipment during transit. Simply click here or contact your local dhl express office for details on options and availability of a packaging solution to suit your needs.*

DHL PACKAGING AND SPECIFICATIONS

Description Dimension Maximum Weightof Contents

express triangel tube 160mm(l)x160mm(W)x927mm(h) 5.5KG

express flyers Standard 410mm(l)x310mm(W) 2.0KG

express flyers large 525mm(l)x380mm(W) 3.0KG

express easy envelope 275mm(l)x10mm(W) 0.5KG

express box 2* 337mm(l)x182mm(W)x100mm(h) 1.0KG







Jumbo box 5 337mm(l)x322mm(W)x345mm(h) 10.0KG


express Pallet 808mm(l)x808mm(W)x784mm(h) 100.0KG

*available to cash walk in customers only

Refer to Packaging Guide

http://www.dhl.com.my/en/express/shipping/order_supplies.html


Shipment Preparation

dOCuMeNtatiON Made eaSY.

an example of an electronically

produced commercial invoice.

Click to enlarge

Shipper:DHL Express (M) Sdn BhdFrancis Lim

Receiver:TestingTesting

Phone: 6111 1111

Date:

Invoice Number:

Comments:

Shipment Reference:

Airway Bill Number:

7745391404

Full Description of Goods QTY SubtotalValue

Unit NetWeight

SubtotalWeight

Country of Origin

Total Net Weight:Total Declared Value:

Total Gross Weight:Total Pieces:

Bill To Third Party:

I/We hereby certify that the information of this invoice is true and correct and that the contents of this shipment are as stated above.

Signature:

Payer of GST/VAT:Type of Export:Terms of Payment:

Currency Code:Incoterm:

1 12 12 0.500 0.500 Singaporetesting

UnitValue

CommodityCode

Position in Company:

Shipping Consultant Company Stamp:

1

2013-01-01

test

test

test

Receiver (No: )Permanent

MYRDAP - Delivered At Place

Level 27, Menara TMOff Jalan Pantai Baharu50672 Kuala LumpurMalaysia

12

1 0.5

0.5

testingtesting

Kuala Lumpur 50000 Malaysia

kg

kg

MYR

Commercial Invoice

UOM

pc

an example of an electronically

produced air waybill.

Click to enlarge

EXPRESS WORLDWIDEWSI 3.6.2 / *90-1411*

DOXFrom :DHL

Leyana AnuarNo 56, Jalan OrchedWangsa Maju50672 KUALA LUMPURMalaysia Contact: Ph : 0322418111

Origin:

KUL

To : Test CompanyWinnieStreet 1Garden 22000 SYDNEY N S WAustralia

Contact:Ph :123456

AUTOAU-SYD-SSEX X 1 1TimeDay

Date:24-Jan-2014

Pce/Shpt Weight

0.5 kgsPiece

1 / 1Contents:test

WAYBILL 66 0841 6754

(2L)AU2000+42000000

(J) JD01 4600 0002 5668 1791

Recipient's C

opy Piece 1 of 1

DHL EXPRESSTERMS AND CONDITIONS OF CARRIAGE

("Terms and Conditions")

IMPORTANT NOTICE

When ordering DHL's services you, as "Shipper", are agreeing, on your behalf and on behalf of anyone else with an interest in the Shipment, that the Terms andConditions shall apply from the time that DHL accepts the Shipment unless otherwise agreed in writing by an authorized officer of DHL. Your statutory rights andentitlements under any defined service feature (for which additional payment has been made) are not affected. "Shipment" means all documents or parcels that travelunder one waybill and which may be carried by any means DHL chooses, including air, road or any other carrier. A waybill shall include any label produced by DHLautomated systems, air waybill, or consignment note and shall incorporate these Terms and Conditions. Every Shipment is transported on a limited liability basis asprovided herein. If Shipper requires greater protection, then insurance may be arranged at an additional cost. (Please see below for further information). "DHL" meansany member of the DHL Express Network.

1. Customs, Exports and ImportsDHL may perform any of the following activities on Shipper's behalf inorder to provide its services to Shipper: (1) complete anydocuments, amend product or service codes, and pay any duties ortaxes required under applicable laws and regulations, (2) act asCustoms agent for customs and export control purposes and asReceiver solely for the purpose of designating a customs broker toperform customs clearance and entry and (3) redirect the Shipmentto Receiver's import broker or other address upon request by anyperson who DHL believes in its reasonable opinion to be authorised.2. Unacceptable ShipmentsShipper agrees that its Shipment is acceptable for transportation and isdeemed unacceptable if:- it is classified as hazardous material, dangerous goods, prohibited orrestricted >articles by IATA (International Air Transport Association),ICAO (International Civil Aviation Organisation), any applicablegovernment department or other relevant organisation;- no customs declaration is made when required by applicable customsregulations; or- DHL decides it cannot transport an item safely or legally (such itemsinclude but are not limited to: animals, bullion, currency, bearer formnegotiable instruments, precious metals and stones, firearms, partsthereof and ammunition, human remains, pornography or il legalnarcotics/drugs).

3. Deliveries and UndeliverableShipments cannot be delivered to PO Boxes or postal codes. Shipmentsare delivered to the Receiver's address given by Shipper (which in thecase of mail Services shall be deemed to be the first receiving postalservice) but not necessarily to the named Receiver personally. Shipmentsto addresses with a central receiving area will be delivered to that area. IfReceiver refuses delivery or to pay for delivery, or the Shipment isdeemed to be unacceptable, or it has been undervalued for customspurposes, or Receiver cannot be reasonably identified or located, DHLshall use reasonable efforts to return the Shipment to Shipper at Shipper's cost, failing which the shipment may be released, disposed of or sold byDHL without incurring any liability whatsoever to Shipper or anyone else,with the proceeds applied against service charges and relatedadministrative costs and the balance of the proceeds of a sale to bereturned to Shipper.

4. InspectionDHL has the right to open and inspect a Shipment without prior notice to Shipper.

5. Shipment Charges & BillingDHL's Shipment charges are calculated according to the higher ofactual or volumetric weight and any Shipment may be re-weighedand re-measured by DHL to confirm this calculation. Shipper shallpay or reimburse DHL for all Shipment charges, storage charges,duties and taxes owed for services provided by DHL or incurred byDHL on Shipper's or Receiver's or any third party's behalf and allclaims, damages, fines and expenses incurred if the Shipment isdeemed unacceptable for transport as described in Section 2.

--------------------------------------------------------------------------------------------------------------- Please fold here ---------------------------------------------------------------------------------------------------------------

6. DHL's LiabilityDHLʼs liability is strictly limited to direct loss and damage only and to the perkilo/Ib limits in this Section 6. All other types of loss or damage are excluded

(including but not limited to lost profits, income, interest, future business),whether such loss or damage is special or indirect, and even if the risk ofsuch loss or damage was brought to DHLʼs attention before or afteracceptance of the Shipment. If a Shipment combines carriage by air, road orother mode of transport, it shall be deemed to have been carried by air. DHL ʼs liability in respect of any one Shipment transported, without prejudice toSections 7-11, is limited to its actual cash value and shall not exceed:

•$US 25.00/kilogram or $US 11.34/lb for Shipments transported by air orother non-road mode of transportation; or

•$US 12.00/kilogram or $US 5.44/lb for Shipments transported by road.

Claims are limited to one claim per Shipment settlement of which will be fulland final settlement for all loss or damage in connection therewith. IfShipper regards these limits as insufficient it must make a special declarationof value and request insurance as described in Section 8 (ShipmentInsurance) or make its own insurance arrangements, failing which Shipperassumes all risks of loss or damage.

7. Time Limits for ClaimsAll claims must be submitted in writing to DHL within thirty (30) daysfrom the date that DHL accepted the Shipment, failing which DHLshall have no liability whatsoever.

8. Shipment Insurance*DHL can arrange insurance for Shipper covering the actual cash value inrespect of loss of or physical damage to the Shipment, provided the Shippercompletes the insurance section on the front of the waybill or requests it viaDHL's automated systems and pays the applicable premium. Shipmentinsurance does not cover indirect loss or damage, or loss or damage causedby delays.

9. Delayed Shipments and Money-Back GuaranteeDHL will make every reasonable effort to deliver the Shipment according to DHL'sregular delivery schedules, but these schedules are not binding and do not formpart of the contract. DHL is not liable for any damages or loss caused by delays.

Certain services have a money-back guarantee which provides for a credit or refundfor delay of all or part of the Shipment's transport charges in some cases. TheMoney-Back Guarantee Terms and Conditions are available on the DHL website (www.dhl.com) or from DHL Customer Service.

10. Warsaw Convention/Montreal ConventionsIf the Shipment is transported by air and involves an ultimate destination orstop in a country other than the country of departure, the Warsaw Conventionor the Montreal Convention, if applicable, governs and in most cases limits DHL's liability for loss or damage.

11. Circumstances Beyond DHL's ControlDHL is not liable for any loss or damage arising out of circumstances DHL beyondDHL's control. These include but are not limited to: - "Act of God" - e.g.earthquake, cyclone, storm, flood, fog; "Force Majeure" - e.g. war, plane crash orembargo; any defect or characteristic e.g. related to the nature of the Shipment,even if known to DHL; riot or civil commotion; any act or omission by a person notemployed or contracted by DHL e.g. Shipper, Receiver, third party, customs orother government official; industrial action; and electical or magnetic damage to,or erasure of, electronic or photographic images, data or recordings.

12. Shippers Warranties and IndemnityShipper shall indemnify and hold DHL harmless for any loss or damage arising outof Shipper's failure to comply with any applicable laws or regulations and forShipper's breach of the following warranties and representations:- all information provided by Shipper or its representatives is complete andaccurate;- the Shipment was prepared in secure premises by Shipper's employees;- Shipper employed reliable staff to prepare the Shipment;- Shipper protected the Shipment against unauthorised interference duringpreparation, storage and transportation to DHL;- the Shipment is properly marked and addressed and packed to ensure safetransportation with ordinary care in handling;- all applicable customs, import, export and other laws and regulations have beencomplied with; and- the waybill has been signed by Shipper's authorised representative and theTerms and Conditions constitute binding and enforceable obligations of Shipper.

13. RoutingShipper agrees to all routing and diversion, including the possibilitythat the Shipment may be carried via intermediate stopping places.

14. Governing LawAny dispute arising under or in any way connected with these Terms andConditions shall be subject, for the benefit of DHL, to the non-exclusivejurisdiction of the courts of, and governed by the law of, the country of originof the Shipment and Shipper irrevocably submits to such jurisdiction, unlesscontrary to applicable law.

15. Severabil i tyThe invalidity or unenforceability of any provision shall not affect anyother part of this Terms and Conditions. Not available for mail services*

Check list before shipping.

Click to enlarge

TIPS TO FILL YOUR AIR WAYBILL OR COMMERCIAL INVOICE

CHECK LIST

does your pickup address match the address on the commercial invoice and the address on the air waybill?

Yes No

is your address full and complete with a postal code? Yes No

do you have the required shipping details such as the weight, dimensions and value of shipment?

Yes No

have you provided full description of the items you are sending? Yes No

does your shipment contain any dangerous Goods? if so, please ensure you’re compliant with dhl’s and i.a.t.a.’s regulations.


Yes No

have you included any material safety data sheets that maybe required for dhl to understand your product in more details?

Yes No

CheCK liSt

http://www.dhl.com.my/en/express/shipping/shipping_advice/dangerous_goods


transit times

traNSit tiMeS.

Click here for fuel surcharges

We’ve made determining the estimated transit time of your shipment very simple. Just use our dhl Capability tool online. Make sure you have the following information on hand:

• TheShipperandReceiver’snames,countries,citiesandZIP/PostalCodes• Yourpackage(s)weight(s)anddimensions• Yourshipmentsdeclaredvalue(ifitisdutiable)

find out the latest transit time quote to help you plan ahead of time. Click here to learn more

http://www.dhl.com.my/en/express/shipping/shipping_advice/express_fuel_surcharge.html

http://dct.dhl.com/input.jsp?langId=en&originCCId=MY)


Contact us

Call, drOP iN Or JuMP ONliNe.24-hour Customer Service Hotline 1800 888 388

For billing enquiries: 03 – 7952 3020

For e-commerce enquiries: 03 – 2241 8111

drop in to one of our Service Points Click here for our Service Points locations

Website www.dhl.com.my

DHL e-Track [email protected] (insert up to 50 waybill numbers in email content)

www.dhl.com.my/en/express/shipping/find_dhl_locations.html

www.dhl.com.my

mailto:track%40dhl.com%20?subject=

Click here to return to ToolkitPage 10 Click here to return to Toolkit

EXPRESS WORLDWIDEWSI 3.6.2 / *90-1411*

DOXFrom :DHL

Leyana AnuarNo 56, Jalan OrchedWangsa Maju50672 KUALA LUMPURMalaysia Contact: Ph : 0322418111

Origin:

KUL

To : Test CompanyWinnieStreet 1Garden 22000 SYDNEY N S WAustralia

Contact:Ph :123456

AUTOAU-SYD-SSEX X 1 1TimeDay

Date:24-Jan-2014

Pce/Shpt Weight

0.5 kgsPiece

1 / 1Contents:test

WAYBILL 66 0841 6754

(2L)AU2000+42000000

(J) JD01 4600 0002 5668 1791

Recipient's C

opy Piece 1 of 1

DHL EXPRESSTERMS AND CONDITIONS OF CARRIAGE

("Terms and Conditions")

IMPORTANT NOTICE

When ordering DHL's services you, as "Shipper", are agreeing, on your behalf and on behalf of anyone else with an interest in the Shipment, that the Terms andConditions shall apply from the time that DHL accepts the Shipment unless otherwise agreed in writing by an authorized officer of DHL. Your statutory rights andentitlements under any defined service feature (for which additional payment has been made) are not affected. "Shipment" means all documents or parcels that travelunder one waybill and which may be carried by any means DHL chooses, including air, road or any other carrier. A waybill shall include any label produced by DHLautomated systems, air waybill, or consignment note and shall incorporate these Terms and Conditions. Every Shipment is transported on a limited liability basis asprovided herein. If Shipper requires greater protection, then insurance may be arranged at an additional cost. (Please see below for further information). "DHL" meansany member of the DHL Express Network.

1. Customs, Exports and ImportsDHL may perform any of the following activities on Shipper's behalf inorder to provide its services to Shipper: (1) complete anydocuments, amend product or service codes, and pay any duties ortaxes required under applicable laws and regulations, (2) act asCustoms agent for customs and export control purposes and asReceiver solely for the purpose of designating a customs broker toperform customs clearance and entry and (3) redirect the Shipmentto Receiver's import broker or other address upon request by anyperson who DHL believes in its reasonable opinion to be authorised.2. Unacceptable ShipmentsShipper agrees that its Shipment is acceptable for transportation and isdeemed unacceptable if:- it is classified as hazardous material, dangerous goods, prohibited orrestricted >articles by IATA (International Air Transport Association),ICAO (International Civil Aviation Organisation), any applicablegovernment department or other relevant organisation;- no customs declaration is made when required by applicable customsregulations; or- DHL decides it cannot transport an item safely or legally (such itemsinclude but are not limited to: animals, bullion, currency, bearer formnegotiable instruments, precious metals and stones, firearms, partsthereof and ammunition, human remains, pornography or il legalnarcotics/drugs).

3. Deliveries and UndeliverableShipments cannot be delivered to PO Boxes or postal codes. Shipmentsare delivered to the Receiver's address given by Shipper (which in thecase of mail Services shall be deemed to be the first receiving postalservice) but not necessarily to the named Receiver personally. Shipmentsto addresses with a central receiving area will be delivered to that area. IfReceiver refuses delivery or to pay for delivery, or the Shipment isdeemed to be unacceptable, or it has been undervalued for customspurposes, or Receiver cannot be reasonably identified or located, DHLshall use reasonable efforts to return the Shipment to Shipper at Shipper's cost, failing which the shipment may be released, disposed of or sold byDHL without incurring any liability whatsoever to Shipper or anyone else,with the proceeds applied against service charges and relatedadministrative costs and the balance of the proceeds of a sale to bereturned to Shipper.

4. InspectionDHL has the right to open and inspect a Shipment without prior notice to Shipper.

5. Shipment Charges & BillingDHL's Shipment charges are calculated according to the higher ofactual or volumetric weight and any Shipment may be re-weighedand re-measured by DHL to confirm this calculation. Shipper shallpay or reimburse DHL for all Shipment charges, storage charges,duties and taxes owed for services provided by DHL or incurred byDHL on Shipper's or Receiver's or any third party's behalf and allclaims, damages, fines and expenses incurred if the Shipment isdeemed unacceptable for transport as described in Section 2.

--------------------------------------------------------------------------------------------------------------- Please fold here ---------------------------------------------------------------------------------------------------------------

6. DHL's LiabilityDHLʼs liability is strictly limited to direct loss and damage only and to the perkilo/Ib limits in this Section 6. All other types of loss or damage are excluded

(including but not limited to lost profits, income, interest, future business),whether such loss or damage is special or indirect, and even if the risk ofsuch loss or damage was brought to DHLʼs attention before or afteracceptance of the Shipment. If a Shipment combines carriage by air, road orother mode of transport, it shall be deemed to have been carried by air. DHL ʼs liability in respect of any one Shipment transported, without prejudice toSections 7-11, is limited to its actual cash value and shall not exceed:

•$US 25.00/kilogram or $US 11.34/lb for Shipments transported by air orother non-road mode of transportation; or

•$US 12.00/kilogram or $US 5.44/lb for Shipments transported by road.

Claims are limited to one claim per Shipment settlement of which will be fulland final settlement for all loss or damage in connection therewith. IfShipper regards these limits as insufficient it must make a special declarationof value and request insurance as described in Section 8 (ShipmentInsurance) or make its own insurance arrangements, failing which Shipperassumes all risks of loss or damage.

7. Time Limits for ClaimsAll claims must be submitted in writing to DHL within thirty (30) daysfrom the date that DHL accepted the Shipment, failing which DHLshall have no liability whatsoever.

8. Shipment Insurance*DHL can arrange insurance for Shipper covering the actual cash value inrespect of loss of or physical damage to the Shipment, provided the Shippercompletes the insurance section on the front of the waybill or requests it viaDHL's automated systems and pays the applicable premium. Shipmentinsurance does not cover indirect loss or damage, or loss or damage causedby delays.

9. Delayed Shipments and Money-Back GuaranteeDHL will make every reasonable effort to deliver the Shipment according to DHL'sregular delivery schedules, but these schedules are not binding and do not formpart of the contract. DHL is not liable for any damages or loss caused by delays.

Certain services have a money-back guarantee which provides for a credit or refundfor delay of all or part of the Shipment's transport charges in some cases. TheMoney-Back Guarantee Terms and Conditions are available on the DHL website (www.dhl.com) or from DHL Customer Service.

10. Warsaw Convention/Montreal ConventionsIf the Shipment is transported by air and involves an ultimate destination orstop in a country other than the country of departure, the Warsaw Conventionor the Montreal Convention, if applicable, governs and in most cases limits DHL's liability for loss or damage.

11. Circumstances Beyond DHL's ControlDHL is not liable for any loss or damage arising out of circumstances DHL beyondDHL's control. These include but are not limited to: - "Act of God" - e.g.earthquake, cyclone, storm, flood, fog; "Force Majeure" - e.g. war, plane crash orembargo; any defect or characteristic e.g. related to the nature of the Shipment,even if known to DHL; riot or civil commotion; any act or omission by a person notemployed or contracted by DHL e.g. Shipper, Receiver, third party, customs orother government official; industrial action; and electical or magnetic damage to,or erasure of, electronic or photographic images, data or recordings.

12. Shippers Warranties and IndemnityShipper shall indemnify and hold DHL harmless for any loss or damage arising outof Shipper's failure to comply with any applicable laws or regulations and forShipper's breach of the following warranties and representations:- all information provided by Shipper or its representatives is complete andaccurate;- the Shipment was prepared in secure premises by Shipper's employees;- Shipper employed reliable staff to prepare the Shipment;- Shipper protected the Shipment against unauthorised interference duringpreparation, storage and transportation to DHL;- the Shipment is properly marked and addressed and packed to ensure safetransportation with ordinary care in handling;- all applicable customs, import, export and other laws and regulations have beencomplied with; and- the waybill has been signed by Shipper's authorised representative and theTerms and Conditions constitute binding and enforceable obligations of Shipper.

13. RoutingShipper agrees to all routing and diversion, including the possibilitythat the Shipment may be carried via intermediate stopping places.

14. Governing LawAny dispute arising under or in any way connected with these Terms andConditions shall be subject, for the benefit of DHL, to the non-exclusivejurisdiction of the courts of, and governed by the law of, the country of originof the Shipment and Shipper irrevocably submits to such jurisdiction, unlesscontrary to applicable law.

15. Severabil i tyThe invalidity or unenforceability of any provision shall not affect anyother part of this Terms and Conditions. Not available for mail services*


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TIPS TO FILL YOUR AIR WAYBILL OR COMMERCIAL INVOICE

CHECK LIST

does your pickup address match the address on the commercial invoice and the address on the air waybill?

Yes No

is your address full and complete with a postal code? Yes No

do you have the required shipping details such as the weight, dimensions and value of shipment?

Yes No

have you provided full description of the items you are sending? Yes No

does your shipment contain any dangerous Goods? if so, please ensure you are compliant with dhl’s and i.a.t.a.’s regulations.


Yes No

have you included any material safety data sheets that maybe required for dhl to understand your product in more details?

Yes No

CheCK liSt

http://www.dhl.com.my/en/express/shipping/shipping_advice/dangerous_goods


Head Office: DHL Express (Malaysia) Sdn Bhd (formerly known as DHL Worldwide Express Sdn Bhd) Co. No. 23332-X

0068-1422)3(06+enohPMTaraneM72leveL5363-1422)3(06+xaFurahaBiatnaPnalaJffO

50672 Kuala Lumpur, Malaysia www.dhl.com

INBOUND REGULAR INVOICE

ABC SDN BHD MY DHL CONTACT ALI BIN AHMAD CONTACT TEL 1, JALAN 2 000000055ONTNUOCCAKG PASU INVOICE NO KULI000000001 PETALING JAYA 99999 INVOICE DATE 15/12/2013 SELANGOR PAGE 1

PAYMENT DUE DATE 14 DAYS 11111-A

REGULAR NET DATE ORI HAWB NO DEST PIECE WEIGHT CHARGE DISCOUNT TAX CHARGE

11/12 SZX 1000000000 KUL 1 0.5 B 200.00 200.00 FUEL SURCHARGE 44.00 44.00

PRODUCT EXPRESS WORLDWIDE nondoc SHIPPER REFERENCE NA# SENDER: AMY RECEIVER: ALI BIN AHMAD

EFG PTE LTD ABC SDN BHD EXPORT DEPT LEVEL 1 JALAN 2 IND AREA KG PASU SHENZHEN 999999 PETALING JAYA 99999 GUANGDONG

13/12 SZX 2000000000 KUL 4 124.5 B 1000.00 1000.00 FUEL SURCHARGE 220.00 220.00

PRODUCT EXPRESS WORLDWIDE nondoc SHIPPER REFERENCE NA# SENDER: AMY RECEIVER: ALI BIN AHMAD

EFG PTE LTD ABC SDN BHD EXPORT DEPT 1 JALAN 2 IND AREA KG PASU SHENZHEN 999999 PETALING JAYA 99999 GUANGDONG

TOTAL FOR SHIPMENT 2 125.0 1464.00 1464.00

00.4641RYMLATOT

DHL 40TH Anniversary Contest Two Apple ipad Mini* to be given away monthly when you ship in DHL Service Point. (*T&C apply) Visit us at www.dhl.com.my/promotions for more information.

OCT 13 FS RATE-23.0% ABC SDN BHD MY NOV 13 FS RATE-22.5% 1, JALAN 2 DEC 13 FS RATE-22.0% KG PASU

PETALING JAYA 99999 SELANGOR

DHL EXPRESS (MALAYSIA) SDN BHD 000000055ONTNUOCCALEVEL 27 MENARA TM INVOICE NO KULI000000001 OFF JALAN PANTAI BHARU PAYMENT DUE DATE 14 DAYS 50672 KUALA LUMPUR 1464.00 MALAYSIA

12

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6 7 8

9

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11

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1314

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18

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22

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1 account number

2 invoice number

3 invoice date

4 Page number of invoice

5 Payment due date

6 Origin

7 air waybill reference number

8 destination

9 Product code

10 Number of pieces

11 Shipping charges

12 fuel surcharge

13 Shipper’s reference

14 Shipper

15 Shipper’s address

16 receiver’s name

17 receiver’s Company

18 receiver’s address

19 total invoice value

20 amount payable

21 account number

22 invoice number

23 address to send payment to

hOW tO read YOur dhl iNVOiCe


Welcome

WelCOMe tO dhl exPreSS iMPOrt SerViCeSexercise more control with dhl import services

learn about the many benefits of importing with dhl express.


Easy to use

eaSY tO uSeOnce your import shipment is ready, getting it to you or your clients is easy. there are 3 ways to request a pick-up with dhl:

Go online: the fastest and most secure way for your imports. through import express Online you can arrange the pick-up of a shipment that is across the world, right from your own computer. Prepare all the paperwork, indicate the ready day and hour for pick-up, or even provide instructions to your vendor on how you want the shipment prepared. this keeps your account number secured giving you peace of mind.

Call Us:Call your local dhl Customer Service number and make arrangements – We will take care of the rest for you.

Shipper Request: You can also authorize the shippers to request a pick-up at origin by calling their local dhl express office.


Getting started

GettiNG Started

*for more dtails on Mydhl, please visit: www.mydhl.dhl.com

unleash the power of your import account – take the following simple steps and seize control of your import process:

Take 3 steps for a successful Import:

1) Automate your import shipping process:• Gotohttps://importexpressonline.dhl.comandregisteryourImportprofile• Set-upsuppliersandmanageuserauthorizations

2) Activate your experienced trade assistant resource:• Log-intohttps://tas.dhl.comandstartusingDHL’sTradeAutomationService• Findwaysonhowtohaveanefficientclearanceprocess,reducecosts,comparelandingcosts,andmuchmore

3) Have complete visibility on all your shipments with DHL ProView: • AccessProviewathttps://proview.dhl.com• Letusknowwhenandhowyouwouldliketobenotifiedonthestatusofyourshipmentaccess it all in one place – with Mydhl you’ll have the power of dhl in one personalized site – learn more by going to Mydhl* for more details.

www.mydhl.dhl.com


Service options

discover the many benefits dhl import express can offer to your business.

at dhl, we’re committed to using our international expertise and world-class service to help ensure your success. Our versatile and reliable delivery options provide you with express services from over one hundred thousand locations all around the world.depending on the level of urgency or budget factors, dhl has the solution that fits your import needs.

Time Definite Servicesdhl provides time definite services that allow you to import goods from virtually anywhere in the world by a specific time or by the end of the next possible business day. Working with the world’s largest global network ensures fast delivery with end-to-end tracking and customs clearance. Our services include:• DHLIMPORTEXPRESS9:00• DHLIMPORTEXPRESS10:30• DHLIMPORTEXPRESS12:00• DHLIMPORTEXPRESSWORLDWIDE

FlexibilityYour dhl import account is more than a convenient way to import goods; it is your supply chain partner. here are some ways you can make the most of dhl’s import Services:• Supportafter-salesagreementsforscheduledmaintenanceorrepair&returnprograms.• Improveefficiency,andkeepinventoriesleanbyshippingfromafactoryorwarehouseinanothercountrydirectlyto

your own clients.• NegotiatebetterINCOTERMS,bymatchingtheimportservicewithbillingoptionssuchasNeutralDeliveryorDuties&

taxes Paid terms.

SerViCe OPtiONS

for more information on dhl express services, please visit: http://www.dhl.com.my/en/express/export_services.html



E-tools

Whether you are a small exotic imports boutique or a large multi-national, you need to have the right tools to compete. dhl will give you the e-shipping solutions you need to make importing easier than ever. Gain control, improve efficiencies and supply chain visibility.

Import Express OnlinePrepare your shipment waybills, instructions and arrange for pick-ups in just a few clicks. among the many benefits: • ValidatePaperwork: View shipment documentation online as soon as it is prepared by the shipper.

• ControlCost: determine how to bill customs charges, approve or deny shipment requests or prepare import customs documents to avoid penalties and delays.

• StayAlert: Set notifications to alert you of specific activities by the shipper or dhl.

e-tOOlS

for more information on import express Online, please visit: www.dhl.com.my/en/express/shipping/import_express_online

www.dhl.com.my/en/express/shipping/import_express_online


E-tools

Trade Automation Servicethe best way to import is by avoiding costly mistakes. empower yourself with critical trade information at your fingertips.• Security: With the restricted Party Check feature, you can screen vendors and potential clients in other countries against potential security risks (money laundering, terrorism, embargoed

countries), and avoid fines or asset confiscation.

• AvoidDelays: learn what is required in terms of import permits, licenses or bonded services to clear your goods in over 200 countries.

• ControlCosts: add efficiency to your inventory planning and procurement process by knowing the total landed cost of your goods or compare import costs from vendors in different countries.

the faster you know the total cost of your goods, the quicker it will be to sell them at a profit.

• BeAheadofthePack: enjoy an advantage over your competitors: the trade automation Service gives you access to a comprehensive

collection of import and export documents organized by country to accompany your shipment.With dozens of features and modules – this will be the only trade tool you’ll ever need.

DHL ProViewGain total visibility with the shipment status dashboard providing current event details for all shipments at one glance. Quickly focus on Customs delays and exceptions that may require your involvement. • Addoneaccountorimportalistofupto2,000accounts• Storeanunlimitednumberofnotificationcontacts• Receivedetailedper-shipmentinformationorhelpfulsummarydigests• Flexiblenotificationmethods–ViaEmailortextmessageProView provides the shipment information you need to keep your customers and colleagues up to date.

e-tOOlS


Contact information

CONtaCt iNfOrMatiONWe’re here to help you whenever you need assistance.

Please don’t hesitate to get in touch with one of our international Specialists whenever you have a question or need our help. Our specialist knowledge across all business sectors allows us to provide industry-specific solutions to customers around the world. Get in touch with us for everything from logistical support to scheduling a pick up – no issue is ever too small for us to lend you a hand. So contact us right away so we can help you meet all your international shipping needs.

24-hr Customer Service Hotline 1800 888 388

Contact us today so we can assist you with your first shipment – please visit: http://www.dhl.com.my/en/contact_center/contact_express.html

http://www.dhl.com.my/en/contact_center/contact_express.html

Welcome


dhl exPreSS PaCKiNG GuideProtect your shipment with good and quality packaging

Welcome

Welcome


introduction

thank you for using dhl express for your international express shipping needs.

dhl is committed to delivering your shipments with speed and care. Since shipments are handled frequently through our different facilities, it is recommended that they are properly packed and secured. here are some packaging tips and helpful advice on preparing your shipment.

depending on shipment origin/destination, restrictions may apply for some commodities. Please contact the local dhl Customer Service team for more information.

Note that dhl will accept no liability for the packaging advice it provides. the customer remains responsible in ensuring that their shipment’s packaging is adequate for transportation.

iNtrOduCtiON

Welcome


Steps to good packaging

ChOiCe Of riGht MaterialS

1. Packaging Materialsto avoid damages to your article during transit, always pack with materials that give adequate protection and cushioning. Consider your article’s size, weight, shape, fragility and value to help you choose the right packing materials.

Consider Content Size and Packaging Options• Under-filledboxesmaycollapse• Overloadedboxesmayburst• Donotexceedtheweightspecificationoftheshipmentcontainer

Choose the right materials 1 2 3 4

Pack with appropriate techniques

Seal & palletize smartly

Indicate handling instructions

Welcome



2. External Protection

Packaging Features Suitable for

box • Mostcommonlyusedandsuitablewaytopackyourshipmentbecauseoftherangeofsizes,shapes,materials and accessories used to strengthen and secure them

• Availableinavarietyofspecificationsfordifferentloadingcapacity• Triple-walledfeatureprovidesbetterstrengthandprotection• Protectionleveldiminishesafteruse

Printed materialsGarmentslight materials

envelope • Cardboardenvelopesforlightweightdocuments• Usecushioned,paddedorbubbleenvelopestocarrythingslikediscs,tapesandsmallelectronicparts• Donotuseenvelopesmadeoffabric

lightweight documentsSmall electronic partsdiscs

flyer dhl branded flyer bags are available in two sizes:• StandardDHLFlyer:Forflatdocumentsandsmallbinderswithamaximumweightof2kg• LargeDHLFlyer:Forflatdocuments,ringbindersandsmallboxeswithamaximumweightof4kg

binded documentsflat materials

tubes • Designedtoshipdocumentsorprintedmaterialsthatneedtoberolledorcannotbefolded Ship mapsblueprints and architectural platesPaintings or drawingsPosters

Wooden Crate • Providesgreatprotectionforextremelyfragilearticles• Worksbestforsingle-piececontentwhichisheavy,and/orflatandexceeding60cmx60cmx30cm

Car enginesframed paintingsMoulds

Metal Crate • Providesbettersecurityandgreaterprotectionforextremelyfragilearticles• Worksbestforsingle-piececontentwhichisheavy

aircraft enginesart pieces

Plastic Crate • Providesgreatprotectionforarticlesthataresensitivetotemperature• Goodforholdingcontentwhichisinsemi-liquid/liquidform

Medical instrumentsMusical instruments


Welcome



3. Internal Protection

Type of material Used for

Cushioning Void fill Surface Protection divider Other Specific function

bubble Wrap ✓ ✓ ✓ interleaving

- 3/6 inch: good for lightweight products

blocking

- 5/16 inch: good for medium weight products

bracing

foam Wrap ✓ ✓ ✓

foam Peanuts ✓ ✓

air bags ✓

Crumpled Paper ✓ ✓

Corrugated inserts ✓ ✓ ✓ shock absorption

Cardboard

Chipboard


Welcome



DHL Packaging and Specifications

Description DimensionMaximum Weight

of Contents

express triangel tube 160mm(l)x160mm(W)x927mm(h) 5.5KG

express flyers Standard 410mm(l)x310mm(W) 2.0KG

express flyers large 525mm(l)x380mm(W) 3.0KG

express easy envelope 275mm(l)x10mm(W) 0.5KG










express Pallet 808mm(l)x808mm(W)x784mm(h) 100.0KG


*available at dhl Service Point outlets only.

Welcome



PaCK With aPPrOPriate teChNiQueSPackaging Quality Matters• Avoidusingdamagedcontainersorboxes• Alwaysusehighqualitywrappingandcushioning/fillermaterials• Considerthestrengthanddurabilityofyourchosenpackaging• Alwaysremoveoldlabelsandstickerswhenre-usingboxes• Repackanygiftsasdecorativewrappingisnotsuitableforshipping

A. Basic Packing Protection Level:

Suitable for non-fragile articles (e.g. printed matters,machinery parts, metal parts)

2

1

Fully wrap the article with at least 4-inch thick of Cohesive BubbleWrap to provide adequate cushioning.

Place the wrapped article in a container and fill any void spacewith foam peanuts.

Seal the container.

1

2

3

Put the article into a plastic bag to minimize effects ofhumidity and stains.

Collect small parts such as screws, nails, rails and bearings ina separate sealed container.

Place and in a container and fill any void space withcrumpled paper / Bubble Wrap© / foam peanuts / pad.

Seal the container

1

2

3

4

1 2

1

2

Suitable for fragile, large and flat articles(e.g. photo frames, marbles, clocks)

B. Internal Packing Protection Level:

3

A. Basic Packing Protection Level:

Suitable for non-fragile articles (e.g. printed matters,machinery parts, metal parts)

2

1

Fully wrap the article with at least 4-inch thick of Cohesive BubbleWrap to provide adequate cushioning.

Place the wrapped article in a container and fill any void spacewith foam peanuts.

Seal the container.

1

2

3

Put the article into a plastic bag to minimize effects ofhumidity and stains.

Collect small parts such as screws, nails, rails and bearings ina separate sealed container.

Place and in a container and fill any void space withcrumpled paper / Bubble Wrap© / foam peanuts / pad.

Seal the container

1

2

3

4

1 2

1

2

Suitable for fragile, large and flat articles(e.g. photo frames, marbles, clocks)

B. Internal Packing Protection Level:

3

Welcome



PaCK With aPPrOPriate teChNiQueS

C. Box-in-Box Packing Protection Level:

Suitable for fragile, small, thin and irregular-shaped articles (e.g. vases, glasses, lamps, circuit boards)

Prepare 2 boxes that are of at least 7-inch difference in alldimensions.

Pad all edges, corners and burrs of the article and wrap it fullywith Bubble Wrap.

Place the article in Box 1 and fill any void space with foampeanuts, then seal it.

Cushion Box 1 with at least 4-inch thick of Bubble Wrap.

1

2

3

4

5

Tips:! Put masking tape on any glass surface to prevent splintering, in case of breakage in transit.! Use Anti-Static Bubble Wrap for television sets, computer monitors and printers.! Remove all attachments and wrap individually. Wrap printer cartridges separately in a plastic bag to prevent ink or powder leakage.! Use original manufacturer’s packaging as Box 1, especially for computers, computer peripherals/servers, video and audio players/devices.

2

3

BOX 1

5

4

5

BOX 2

BOX 1

Place the sealed and wrapped Box 1 in Box 2, fill any voidspace with crumpled paper / Bubble Wrap / foam peanuts / pad, then seal it.

Welcome



PaCK With aPPrOPriate teChNiQueSLIQUID AND POWDERS• Ensureliquidsarestoredinleak-freecontainers,protectedwithalightweight,strong,internalmaterialsuchasstyrofoam

and sealed within a plastic bag• Sealsemi-liquids,greasyorstrong-smellingsubstanceswithadhesivetapeandwrapingrease-resistantpaper• Placepowdersandfinegrainsinstrongplasticbags,securelysealedandthenpackedinarigidfiberboardbox• Use“ArrowUp”stickersfornon-solidmaterials• Keepinmindthatpoorpackagingmaycausedamagetosurroundingitems,machineryandothershipments

Welcome



Seal your corrugated box with H-shape taping for maximum strength.

Pallets can provide additional exterior support to your shipment, particularly for items that require lifting by manual pallet truck or when there are multiple items in one lot.

Palletizing Guide

1. do not stack cartons outside the pallet’s edge 2. Protect the edges of the stack with paper edge protector

3. use paper boards to protect all surfaces 4. Wrap stretch film around the pallet to avoid cartons falling apart

Tips:! use a strong tape with width of at least 2 inches! apply h-shape taping to the top and bottom of the box.

SealiNG aNd PalletiZiNG tiPS

Welcome



Securing Methods• Shipmentsmustbesecurelybanded,boltedorstretched,shrink-wrappedtotheforkliftablebase• Use70gaugeminimumstretchorshrinkwrapandsecureittothebaseoftheskid• Bandingmaterialcanincludesteel,rayon,polypropylene,nylonorpolyesterstrapping• Useaminimumoftwobands(tightlysecured)throughtheskidorpalletvoidsandaroundallboxes• Ifapplicablewhenbolting,considerusingshockabsorberconnectionsorcushionedskids

Tips for Skid Loading and Stacking• Attempttofollowallcartonorientationsymbolsorverbiage(e.g.,“TOPLOADONLY”,“DONOTSTACK”,

“THISSIDEUP”)• Distributeweightevenlyontheskidorpallettoavoidexcessweightbeingplacedonboxcontents• Stackboxessquarelyontheskidorpallettotheedge(donotoverhang)andcornertocornertomaximize

compression strength• Topofskidorpalletmustbeflattominimizechancesoflostordamagedboxes(pyramidstackingis

unacceptable)• Placeangleboard(cornerprotectors)alongtheedgesofboxestopreventcrushing• Coverthetoplayertoprotecttheunitizedloadfromtheweather• ProvideclearShipperandReceiveraddressescompletelyonlabelsandstickers• Anextraaddresslabelplacedinsidethepackageisagoodprecaution• Allpackagesmustbesealedbutrememberthattheycanbeopenedbycustomsauthoritiesforinspection• Avoidusingmaskingtape,rope,stringorwrappingpapertosealyourshipment• Neveruseblackcoloredstretchfilmtosealorprotectyourshipments


Welcome



Tapesa good seal helps to strengthen your package. dhl recommends the following:• Polypropylenetape• Vinyladhesivetape• Fiber-reinforcedpaper

avoid kraft paper tape, household cellophane tape, masking tape, string or rope. using these materials may result in torn or missing labels and damage to the package.


Welcome



SealiNG aNd PalletiZiNG tiPSWrapping Paper and Films• Theuseofwrappingpaperaroundboxesornon-containedobjectsisonlyrecommended:

– for textile item – to prevent damages caused by dust or oil-based substances

• Remembertoenclosewrappedobjectsinaboxforaddedprotection• Heatedshrinkwrapandstretchfilmsmaybeusedtoconsolidatemultipleboxesonapalletforstabilityand

protection – they are not suitable for all commodities because the high temperatures used in the heat-shrinking

technology may damage the contents of your shipment.– When using these films, affix the labels on the boxes and not on films. – do not use black colored film.

StrappingStrapping is an ideal way to strengthen your shipment when applied correctly.• Commontypesofstrapping:

– Polypropylene strapping is easier to handle and costs less, but it is not as strong as the following strapping:

– Polyester strapping stretches less than polypropylene under high temperatures, it is stronger and maintains its properties when wet. it replaces steel in many cases because of its lower cost.

– Metal strapping is best for extremely heavy loads, since it does not stretch. it is only recommended to be used on wooden crates.

Welcome



haNdliNG iNStruCtiONSProper use of handling instruction labels can help ensure the appropriate handling of your shipment during transit. here are examples of commonly used labels.

A Up Arrowthe upward arrows show the direction that the package must be trasported handled and storedin.

B Fragile, Handle with Carethe package should be handled carefully and never be tipped over or slung.

C Keep Drythe pckage must be expected from excessive humidity and stored undercover

A B C

Welcome


Packaging solutions for temperature sensitive shipment

PaCKaGiNG OPtiONS fOr eVerY teMPeratureat dhl express, we know how critical the maintenance of a defined temperature range is for your shipments. We therefore developed an extensive range of packaging solutions that you can choose from. the different box sizes within each temperature range allow you to choose the most efficient solution whilst ensuring temperature accuracy and stability.

due to the sensitivity of shipments, dhl thermo Packaging is designed to handle ambient, controlled at room temperature, chilled or frozen shipments, with capabilities in place for monitoring during transit in our network.

Where required, dhl express can also provide dry ice or Coolant Wrap preconditioning service. Please contact your Sales executive to find out more about these solutions.

Welcome



aMbieNt teMPerature SOlutiONSAmbientOur ambient boxes are delivered as complete solutions that include absorbent Sleeves, Pressure bags, Coolant Wraps and packaging instructions within the box.

1. Ambient Non-insulatedfor the shipment of non-temperature controlled uN 3373 ecological Substances, Category b.

Ambient Non-insulated Temperature solutions in one size

Contents External Dimensions Product Space

1 x Outer Carton1 x 95kPa bag1 x absorbent Sleeve1 x bubble bag

23.5 x 19.4 x 12.1 cm 6 x 10 ml vials

2. Ambient insulatedfor the shipments of temperature controlled uN3373 biological Substances, Category b. an additional insulated liner gives your ambient temperature shipments more protection against changes in outside temperature.

Ambient insulated Temperature solutions in one size


1 x Outer Carton1 x 95kPa Pressure bag1 x absorbent Sleeve1 x air Pillow2 x Coolant Wrap1 x insulated liner

23.5 x 19.4 x 12.1 cm 6 x 10 ml vials

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Ambient Non-insulated solution

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-40Ambient Insulated temperature solution

Welcome



aMbieNt teMPerature SOlutiONS3. Ambient extremethis unique packaging system provides thermal protection from extreme temperature fluctuations that might occur during transit, change of season or geography. using dhl’s ambient extreme packaging will keep the temperature of your ambient shipments above 0° C for 48 hours.

Ambient Non-insulated Temperature solutions in one size


1 x Outer Carton1 x 95kPa Pressure bag1 x absorbent Sleeve2 x Coolant Wrap1 x ePS box

28.9 x 24.1 x 17.8 cm 6 x 10 ml vials

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Ambient Extreme temperature solution

Welcome



CONtrOlled rOOM teMPerature SOlutiONSdesigned to cope with a controlled room temperature environment between 15º and 25º C for up to 72 hours. the boxes are available in small, medium and large sizes and are supplied with different sized Pharmacool Cassettes. handling instructions for summer and winter temperature profiles are provided to allow for correct preconditioning of the Pharmacool Cassettes.

Controlled Temperature solutions boxes available in Small, Medium and Large sizes

Content External Dimensions Product Space Temperature and Duration

Small 1 x Outer Carton1 x ePS insulated Cooler6 x 1350g Pharmacool Cassettes1 x Product Carton

47.5 x 44.0 x 37.0 cm 25.0 x 21.4 x 13.0(7 litres)

15° to 25° Cfor 72 hours

Medium 1 x Outer Carton 1 x ePS insulated Cooler6 x 2400g Pharmacool Cassettes1 x Product Carton

56.4 x 51.4 x 43.5 cm 34.4 x 26.4 x 15.3 (14 litres)


large 1 x Outer Carton 1 x ePS insulated Cooler2 x 2000g Pharmacool Cassettes 4 x 3000g Pharmacool Cassettes1 x Product Carton

63.2 x 53.2 x 50.5 cm 38.5 x 28.5 x 25.0 (28 litres)


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Controlled room temperature solutions in three sizes

Welcome



Chilled teMPerature SOlutiONSdesigned to cope with a chilled temperature environment between 2º and 8º C for up to 108 hours. box sizes are the same as those used to ship contents at controlled room temperatures. the preparation of the Pharmacool Cassettes will create a chilled environment which be maintained for the desired time. instruction sheets guide you through the correct preparation process.

Chilled Temperature solutions available in Small, Medium and Large sizes


Small 1 x Outer Carton1 x ePS insulated Cooler6 x 1350g Pharmacool Cassettes1 x Product Carton

47.5 x 44.0 x 37.0 cm 25.0 x 21.4 x 13.0(7 litres)


Medium 1 x Outer Carton 1 x ePS insulated Cooler6 x 2400g Pharmacool Cassettes1 x Product Carton

56.4 x 51.4 x 43.5 cm 34.4 x 26.4 x 15.3 (14 litres)


large 1 x Outer Carton 1 x ePS insulated Cooler2 x 2000g Pharmacool Cassettes 4 x 3000g Pharmacool Cassettes1 x Product Carton

63.2 x 53.2 x 50.5 cm 38.5 x 28.5 x 25.0 (28 litres)


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Chilled temperature solution with medium sized box

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Inside of box showing Pharmacool Cassettes

Welcome



designed for sending contents at temperatures below minus 20º C. dry ice is the most commonly used refrigerant to keep product or samples frozen. dry ice is available in several shapes and forms such as pellets, sticks or plates. for transport by air, dry ice is regulated and considered a dangerous good. dry ice sublimates and displaces oxygen, boxes therefore should never be hermetically sealed when they contain dry ice. these frozen temperature solutions ensure that air pressure does not build up but also an environment below minus 20º C can be maintained for up to 129 hours.

A Dry Ice supply service can be arranged separately. Please speak to your DHL Sales Executive to learn more about it.

Frozen Temperature solutions available in Small, Medium and Large sizes


Small 1 x Outer Carton1 x ePS insulated Cooler

31.0 x 31.0 x 32.0 cm 9.5 x 9.5 x 13.5 or 6 x 10 ml vials

<-20° for 124 hours

Medium 1 x Outer Carton1 x ePS insulated Cooler

34.8 x 34.8 x 36.4 cm 10.0 x 10.0 x 2.5or 12 x 10 ml vials


large 1 x Outer Carton1 x ePS insulated Cooler

39.5 x 39.5 x 44.8 cm 18.0 x 14.5 x 15.0or 36 x 10 ml vials


Frozen temperature solutions in three sizes

frOZeN teMPerature SOlutiONS

Welcome



Combination: Frozen and Ambientthe combination temperature solution is an addition to the dhl thermo Packaging range that can accommodate the shipping of frozen and ambient samples within a single box.

Combination Temperature solution in one size


1 x Outer Carton2 x ePS Cooler2 x Cooler Wraps

29.5 x 24.4 x 44.2 cm 6 x 10 ml vials ambient and

6 x 10 ml vials frozen

<-20° for 72 hours (for the frozen element)

COMbiNatiON teMPerature SOlutiONS

Combination temperature solution C50

40

30

20

10

0

-10

-20

-3-

-40

Welcome



all dhl thermo Packaging items are delivered as box solutions containing all accessories that are needed to prepare and ship your temperature-sensitive contents. Should you require additional accessories, these can be ordered separately as well.

Accessories

External Dimensions Internal Dimensions

Pressure bag 95kPaSmall

27.5 x 17.5 cm 6 x 10 ml vials

Pressure bag95kPa

Medium

36.0 x 28.5 cm 36 x 10 ml vials

Pressure bag95kPa

Medium

45.7 x 33.0 cm 48 x 10 ml vials

absorbent Sleeve N/a N/a

Coolant Wrap N/a N/a

PaCKaGiNG aCCeSSOrieSAbsorbent sleeves

Coolant Wraps

Specimen Pressure Bags in three sizes

a Great OPPOrtuNitY tO COMbat CliMate ChaNGe

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first time user shipping guide

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