fishing in the rivers of change ... while wearing your hip boots
DESCRIPTION
Presentation on manageing change for Nicholson Memorial Library System in Garland, TX.TRANSCRIPT
Fishing in theRivers of Change...
David Lee KingTopeka & Shawnee County Public Library
davidleeking.comhttp://www.flickr.com/photos/bugeaters/615178057/
...While Wearing your Hip Boots
Some people think of change like this
http://flickr.com/photos/oneeighteen/203392048/
http://flickr.com/photos/michaelsphotos/1986724427/
http://flickr.com/photos/bolding/1242785886/
http://flickr.com/photos/simplearts/501346927/
Librarians and changehttp://flickr.com/photos/trucolorsfly/352573802/
http://flickr.com/photos/danusia_/31758837/
http://flickr.com/photos/yulete/488832731/
http://www.flickr.com/photos/bestrated1/2621358221/
What has Changed?
Competition
http://www.flickr.com/photos/sir_mervs/2691990934/
?http://www.flickr.com/photos/45688285@N00/46323500/
?http://www.flickr.com/photos/benjamingolub/3059525763/
http://www.flickr.com/photos/rkleine/3567189079/
the big G
what can i do with my cell phone?
why is this important?
http://flickr.com/photos/gaetanlee/118885175/
What is change?
http://www.flickr.com/photos/yourpaldave/1146319720/
http://www.flickr.com/photos/yourpaldave/1146319720/from livestrong.com/article/14714-accepting-change/
a break in the normal routine
http://www.flickr.com/photos/yourpaldave/1146319720/from livestrong.com/article/14714-accepting-change/
a break in the normal routine
challenging of old beliefs
http://www.flickr.com/photos/yourpaldave/1146319720/from livestrong.com/article/14714-accepting-change/
a break in the normal routine
challenging of old beliefs
Shifting of priorities
http://www.flickr.com/photos/yourpaldave/1146319720/from livestrong.com/article/14714-accepting-change/
a break in the normal routine
challenging of old beliefs
Shifting of priorities
a threat to our security
http://www.flickr.com/photos/yourpaldave/1146319720/from livestrong.com/article/14714-accepting-change/
a break in the normal routine
challenging of old beliefs
Shifting of priorities
a threat to our security
what is change to you?
Change, the old way
• Leaders simply ordered changes
• Goal: getting the change accomplished
• When it fails, leaders review details of the change
They’re looking
in the wrong place
Change is external
Transition is internal
Most leaders base the project on getting the change accomplished rather than on getting people through the transition.
3 Steps to Transition
1. Saying goodbye
2. Shifting into neutral
3. Moving forward
1. Saying Goodbye
Letting Go of the Past
2. Shifting into Neutral
100% Focus on Details
Some get stuck here!
3. Moving Forward
Resistance Will Happen!
Resistance isn’t the problem
•Management’s reaction to resistance creates the problems
•The resistors probably don’t see it as resistance - they see it as survival
Three levels of resistance
1. Information-based
2. Physiological and emotional
3. Bigger stuff
1. Information-based
•Not enough information
•Disagreement with the idea itself
•Not familiar with idea
•Confusion
2. Physiological/Emotional
• My job is threatened
• My future with the organization
• Respect of my peers
3. Bigger Stuff
• Personal history
• Who you are – race, religion, etc
• Significant disagreement over values
• Transference - the person being resisted represents someone else (fill in the blank)
How to NavigateThrough Change
Just for Leaders
• You've already come to terms with the change
• Understand why people might not want to change
• Understand that it's the transitions, not the change, that's causing waves
Steps to Take
• Describe the change succinctly
• Plan carefully
• Help people respectfully let go
• Constant communication
• Create temporary solutions when needed
• Model new behavior!
Don't do these things!
• Don't confuse novelty with innovation
• Don't confuse motion with action
• Don't keep something going if it “still has a few good years of life”
for the techies...
If you refuse to change:
• Missed career opportunities
• you'll miss out on the opportunity to expand your network and your ability to develop new relationships
• You’ll miss out on the possibility of shaping your new destiny and reality
Tips for Change Agents
Nicholas Morgan, Fast Company
be open to data at the start
network like crazy
Document...
Take Senior Management Along
No Fear!
lifelong learner
Laugh when it hurts
understand it first...
Finish what you start
http://www.flickr.com/photos/amerune/16412745/
ready to jump in?
1970’s: adapting to OPACs
1980’s: The PC takes off…
1990’s: Internet Appears
2004: “Web 2.0” coined
The Emerging Web is...
decentralized
2-way mobile
real timesocial
publicmultimedia
real time
multimedia
multimedia
social
public
http://www.flickr.com/photos/sreejithk2000/2385193167/
mobile
decentralized
2-way
http://www.flickr.com/photos/civisi/2611679744/
Why Pay Attention to these changes?
1.The rest of the world
is already there
http://www.flickr.com/photos/wwworks/2222523486/
2. You can be the example
http://www.flickr.com/photos/13933408@N06/2197666469/
Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library
circulates 130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .
Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library
circulates 130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .
Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library
circulates 130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .
3.Connect
with your communityhttp://flickr.com/photos/fcpl/2275150197/
4. community pulse
http://flickr.com/photos/davemorris/59066078/
5.You set the pace
http://flickr.com/photos/pinkpooch/894503710/
be relevant
http://flickr.com/photos/orangeacid/459207903/
read watch listen
time. (get over it).
non-library blogs
http://www.flickr.com/photos/fling93/115162765/
What’s Topeka Doing?
in the websiteoutside the website
videotwitter
in the website
in the website
in the website
in the website
outside the website
outside the website
outside the website
outside the website
outside the website
video
http://flickr.com/photos/psilver/2572105282/
video
video
Parting Thoughts on Change
communication
communication
communicationcommunicationcommunicationcommunication
communicationcommunication
communication
communicationcommunication
communication
Gauge your staff
http://flickr.com/photos/imagezen/150337240/
find staff interests
• match with goals you already have
• give it to the best fit - might be IT, might be circ staff
• Help translate from 1.0 to 2.0
Find Champions
Training & Trust(insert cool Spiderman pic here... )
101%
This is not your library
This is your library
Thanks!
davidleeking.com