five things to avoid when building a speech application michael perry, director voice/ivr solutions...
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Five Things to avoid when building a speech application
Michael Perry, Director Voice/IVR Solutions - AVAYA
2© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA 2
#1 Plan the work / work the plan
What are the success metrics?
Internal agreement with stakeholders / external agreement with vendors
How are you going to measure?
–At launch
–30 days post launch
–Ongoing
3© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA 3
#2 Don’t port applications
Good luck with that business case….
Where is the payback?
Use this as an opportunity to refresh the business process, not the technology!
4© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA 4
#3 Unit Testing is enough….right?
Test all applications at load
If you don’t have a Hammer, use a 3rd party service
5© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA 5
# 4 Press dos for Spanish
Approach localization the same way you would native languages
Use native speakers to validate where possible
Don’t use 5 words when 3 will work
6© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA 6
# 5 Training….who needs it?
Don’t choose between a great design and an application you can’t support
Make self maintenance a goal
Always get the application source code
7© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA 7
THANK YOU
Contact Michael Perry
303-538-1219