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FLAIRAIRLINESLTD.carryingonbusinessasFlairAirlines CTA(A)No.5DOMESTICSCHEDULEDPASSENGERTARIFF OriginalPage1

IssueDate:December14,2019 Effective:December15,2019

FLAIRAIRLINESLTD.

DOMESTICSCHEDULEDPASSENGERTARIFF

RULES,RATESANDCHARGESAPPLICABLETOTHETRANSPORTATIONOFPASSENGERSANDTHEIRBAGGAGEBETWEENPOINTSINCANADA

Issuedby:FlairAirlinesLtd.5795AirportWay

Kelowna,BC,V1V1S1


IssueDate:December14,2019 EffectiveDate:December15,2019

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TABLEOFCONTENTS

ListofEffectivePages....................................................................................................................................2 TableofContents............................................................................................................................................4

PartI–GeneralTariffInformation............................................................................................................8 ExplanationofAbbreviations,ReferenceMarksandSymbols......................................................8 Rule1: Definitions.................................................................................................................................9 Rule2: Ultra-LowCostCarrier.........................................................................................................13 (A) General...................................................................................................................................................................13

Rule3: ApplicationofTariff..............................................................................................................13 (A) General...................................................................................................................................................................13 (B) GratuitousCarriage..........................................................................................................................................14 (C) ChangeWithoutNotice..................................................................................................................................14 (D) Effectiverules,faresandcharges.............................................................................................................14 (E) PassengerRecourse.........................................................................................................................................14 (F) FaresPublishedinError...............................................................................................................................15 (G) AcceptedMethodsofPayment...................................................................................................................15 (H) IncorporationbyReference.........................................................................................................................16 (I) SituationsOutsideaCarrier’sControl....................................................................................................16

Rule4: ProtectionofPersonalInformation..................................................................................16 (A) Accountability.....................................................................................................................................................16 (B) IdentifyingPurposeofCollection.............................................................................................................17 (C) InformationrequiredbyGovernmentAuthorities..........................................................................17 (D) InformationcollectedforAdditionalServicesorMarketingandRelatedPurposes.....17 (E) Consent...................................................................................................................................................................17 (F) ThirdPartyBookingsandChangestoBookings...............................................................................18 (G) LimitingCollection...........................................................................................................................................18 (H) DisclosureToAuthorities.............................................................................................................................18 (I) Accuracy................................................................................................................................................................19

Rule5: Taxes,Fees,andOtherCharges..........................................................................................19 Rule6: ReservationsTerms&Conditions.....................................................................................20 (A) Prices,CarrierSurchargesandRestrictions.......................................................................................20 (B) BookingandConfirmation...........................................................................................................................20 (C) ReservationSystemandCustomerRepresentations.....................................................................20

Rule7: Tickets.......................................................................................................................................21 (A) General...................................................................................................................................................................21 (B) InvalidatedTickets...........................................................................................................................................22 (C) FareFamiliesandAncillaryOptions.......................................................................................................22

Rule8: Space,WeightandCapacityLimitations..........................................................................22 (A) General...................................................................................................................................................................22

Rule9: Cancellations&FailuretoCommenceorContinue......................................................23 (A) Cancellations.......................................................................................................................................................23 (B) FailuretoCommenceorContinue...........................................................................................................23

Rule10: Subcontracting.......................................................................................................................23

PartII–BeforeDeparture..........................................................................................................................24 Rule11: CheckinandBoardingTimes.............................................................................................24 (A) Passenger’sResponsibility...........................................................................................................................24 (B) Check-inTimeLimits......................................................................................................................................24



(C) ConfirmationofReservedSpaceandSeatSelection......................................................................24 (D) FailuretoOccupySeats..................................................................................................................................25

Rule12: AdministrativeFormalities-TravelDocuments,CustomsandSecurity...............25 (A) General...................................................................................................................................................................25 (B) TravelDocuments.............................................................................................................................................25 (C) Fines,DetentionCosts....................................................................................................................................26 (D) SecurityInspection..........................................................................................................................................26

Rule13: BaggageAcceptance..............................................................................................................26 (A) Applicability.........................................................................................................................................................26 (B) ConditionsofAcceptanceofCheckedandUncheckedBaggage...............................................26 (C) CheckedBaggage...............................................................................................................................................27 (D) MaximumCheckedBaggageAllowance................................................................................................27 (E) UncheckedBaggage(Carry-onbaggage)..............................................................................................28

Rule14: CollectionandDeliveryofBaggage...................................................................................29 (A) General...................................................................................................................................................................29 (B) ExcessValueDeclarationCharge..............................................................................................................29 (C) ItemsUnacceptableasBaggage.................................................................................................................29 (D) RighttoRefuseCarriageofBaggage.......................................................................................................30 (E) RightofSearch....................................................................................................................................................30 (F) PerishableItems................................................................................................................................................31 (G) Wheelchairs.........................................................................................................................................................31 (H) Strollers..................................................................................................................................................................31 (I) SportingEquipment........................................................................................................................................32 (J) Firearms.................................................................................................................................................................32 (K) FishingEquipment...........................................................................................................................................32 (L) MusicalInstruments........................................................................................................................................32 (M) Delay,DamageorLossofBaggage...........................................................................................................33

PartIII–AttheAirport/DuringTravel..................................................................................................35 Rule15: AcceptanceofChildrenforTravel.....................................................................................35 (A) General...................................................................................................................................................................35 (B) AcceptanceofInfantsandChildren.........................................................................................................35 (C) Documentation...................................................................................................................................................36 (D) AssignmentofSeatstoChildrenundertheAgeof14Years......................................................36

Rule16: UnaccompaniedMinors.......................................................................................................37 Rule17: CarriageofPersonswithDisabilities...............................................................................37 (A) AcceptanceforCarriage.................................................................................................................................38 (B) AcceptanceofDeclarationofSelf-Reliance.........................................................................................38 (C) MedicalClearance.............................................................................................................................................38 (D) AdvanceNotice...................................................................................................................................................38 (E) SeatingRestrictionsandAssignments...................................................................................................38 (F) AcceptanceofAids...........................................................................................................................................39 (G) ManuallyOperatedWheelchairAccess.................................................................................................39 (H) ServiceAnimals..................................................................................................................................................39 (I) EmotionalSupportAnimals........................................................................................................................40 (J) ServicestobeProvidedtoPersonswithDisabilities.....................................................................40 (K) BoardingandDeplaning................................................................................................................................41 (L) CommunicationandConfirmationofInformation..........................................................................41 (M) OxygenandPersonalOxygenConcentrators.....................................................................................41



Rule18: AcceptanceofAnimals..........................................................................................................42 (A) General...................................................................................................................................................................42

Rule19: GroundTransferServices....................................................................................................43 (A) General...................................................................................................................................................................43

Rule20: ScheduleIrregularities/FlightDisruptions..................................................................43 (A) Applicability.........................................................................................................................................................43 (B) General...................................................................................................................................................................43 (C) CarrierObligationsforDelaysandCancellations............................................................................44 (D) MissedConnections.........................................................................................................................................52 TheCarrierassumesnoliabilityformissedconnectionsthatarenotontheCarrierprovideditineraryofthePassenger...............................................................................................................................................52 (E) TarmacDelaysObligations..........................................................................................................................52

Rule21: Overbooking............................................................................................................................53 Rule22: DeniedBoarding....................................................................................................................53 (A) Requestforvolunteers...................................................................................................................................53 (B) Boardingpriorities...........................................................................................................................................53 (C) Transportationforpassengersdeniedboarding,eithervoluntarilyorinvoluntarily..54 (D) Compensationforinvoluntarydeniedboarding..............................................................................54 (E) StandardsofTreatmentforPassengersDeniedBoarding..........................................................56

Rule23: RefusaltoTransport.............................................................................................................56 (A) RemovalofPassenger.....................................................................................................................................56 (B) Medicalclearance.............................................................................................................................................57 (C) Pregnantpassengers.......................................................................................................................................57 (D) FailuretoProvideaSuitableEscort........................................................................................................58

Rule24: Passenger’sConduct-ProhibitedConductandSanctions.........................................58 (A) ProhibitedConduct..........................................................................................................................................58 (B) CarrierResponsetoProhibitedConduct..............................................................................................59 (C) RecourseofthePassenger/LimitationofLiability..........................................................................60

PartIV-AfterTravel....................................................................................................................................61 Rule25: LimitationsofLiability.........................................................................................................61 (A) Deathorbodilyinjuryofapassenger....................................................................................................61 (B) Destructionorlossof,damageto,ordelayofbaggage.................................................................61 (C) Serviceanimals..................................................................................................................................................62 (D) AdditionalLimitationsofLiability...........................................................................................................62 (E) TimeLimitationsonClaimsandActions..............................................................................................64 (F) OverridingLaw..................................................................................................................................................64 (G) ModificationandWaiver...............................................................................................................................64 (H) GratuitousTransportation...........................................................................................................................64

Rule26: Refunds.....................................................................................................................................65 (A) General...................................................................................................................................................................65 (B) InvoluntaryRefunds........................................................................................................................................65 (C) VoluntaryRefunds............................................................................................................................................66 (D) TimeLimitforRequestingaRefund.......................................................................................................67 (E) RefundsintheCaseofDeath......................................................................................................................67 (F) RefusaltoRefund..............................................................................................................................................67

APPENDIXA....................................................................................................................................................68 APPENDIXB....................................................................................................................................................69



PARTI–GENERALTARIFFINFORMATION

EXPLANATIONOFABBREVIATIONS,REFERENCEMARKSANDSYMBOLS

$ Dollar(s)(C) DenotesChangewhichresultsinneitherincreasesordecreases(D) DenotesIncrease(N) DenotesAddition(R) DenotesReduction(X) DenotesCancellationCAD CanadianDollar(s)CTA CanadianTransportationAgencyF8 FlairAirlinesLtd.dbaFlairAirand/orFlairAirlinesFLE FlairAirlinesLtd.dbaFlairAirand/orFlairAirlinesIATA InternationalAirTransportAssociationICAO InternationalCivilAviationOrganizationN/A NotApplicableornotavailable,asthecontextmayrequireNo Number



Rule1: DEFINITIONS

“AlternativeTransportation”meansgroundtransportationservicesoranotherflight(orflights)ontheservicesoftheCarrier(definedbelow)oranotherflight(orflights)ontheservicesofanothercarrier.“APPR” means the Air Passenger Protection Regulations SOR/2019-150, under the CanadaTransportationAct(Canada).“AttheGate”meansthepointwherethepassenger’sFlightCouponsareliftedandkeptbytheCarrierorthepointwheretheCarrierexaminesthepassenger’sboardingpasspriortothepassengerbeingpermittedontheaircraft.“Baggage” means any good that is necessary or appropriate for the wear, use, comfort, orconvenienceofthepassengerforthepurposeofthetrip.Unlessotherwisespecified,itshallincludebothcheckedanduncheckedbaggageofthepassenger.“BaggageIdentificationTag”meansadocumentissuedbytheCarriersolelyforidentificationofcheckedbaggage,partofwhichisgiventothepassengerasareceiptforthepassenger’scheckedbaggageandtheremainingpartisattachedbytheCarrierontoaparticularpieceofthepassenger’scheckedbaggage.“BoardingArea”meansthepointwherethepassenger’sFlightCouponsareliftedandkeptbytheCarrieroritsagentorthepointwheretheCarrieroritsagentexaminesthepassenger’sboardingpasspriortothepassengerbeingpermittedontheaircraft.“BoardingPass”includeseitherapaperdocumentoranelectronicdocumentissuedbytheCarriertothepassengerandservesasarecordthatthepassengerhascheckedinfortheirflightand,whenitshowsaseatassignment,itpermitsapassengertoboardaparticularflight.“BoardingTimeDeadline”isthetimelimitspecifiedbytheCarrierbywhichthepassengermustbepresentatthedesignatedboardingareaoftheirflight.“Canada” means the ten provinces of Canada, the Yukon Territory, the Districts and IslandscomprisingtheNorthwestTerritoriesofCanadaandNunavut.“Carrier”meansFlairAirlinesLtd,carryingonbusinessasFlairAir.,havingitsheadofficeat5795Airport Way, Kelowna, BC V1V 1S1, licensed to provide Domestic Services under the CanadaTransportationAct.“CheckedBaggage”meansbaggageofwhichtheCarriertakessolecustodyandforwhichtheCarrierissuesabaggageidentificationtag.“Check-inDeadline” isthetimelimitspecifiedbytheCarrierbywhichthepassengermusthavecompleted check-in formalities and received a boarding pass, including the checking of CheckedBaggageifandwhereapplicable.“ContractofCarriage”istheagreemententeredintobetweenaperson,whetherornotthatpersonis represented by an agent, and the Carrier that sets out the specifics of the flight itinerary and



applicabletimelines,includingbutnotlimitedtocheck-inandboardingdeadlines,andincorporatesbyreferencethisTariff(asdefinedbelow)andthetermsandconditionsthereunder.“Convention”means the Convention for the unification of certain rules relating to internationalcarriagebyair,signedatWarsaw,12October1929,orthatconventionasamendedbytheHagueprotocol,1955,ortheMontrealConventionsignedinMontrealon28May,1999whichevermaybeapplicabletocarriagehereunder.“CrewMember”meansanypersonwho,undertheauthorityoftheCarrier,performsservicesfortheCarrierorservicesrenderedtoPassengersduringtheentireinteractionwithCarrier,includingbutnotlimitedtopersonscarryingoutin-flightdutiesinthePassengercabinofanaircraftoftheCarrier.“Destination”meanstheultimatestoppingplaceaccordingtotheContractofCarriage,asshownontheticket.Inroundtripitineraries,thedestinationandtheoriginarethesame.“DomesticTransportation”meansairtransportationbetweenpointsinCanada,fromandtothesamepointinCanadaorbetweenCanadaandapointoutsideCanadathatisnotintheterritoryofanothercountry.“FlightCoupon”meansthatportionoftheticketwhichiseitherheldelectronicallyintheCarrier’sdatabaseoronpaperwhenapaperticketisissuedtoapassenger.Itindicatestheparticularpointsbetweenwhichthepassengerisentitledtotransportation.“FlairAirlinesLtd.carryingonbusinessasFlairAir”meanstheCarrier,havingitsheadofficeat5795AirportWay,Kelowna,BCV1V1S1,licensedtoprovideDomesticServicesundertheCanadaTransportationAct.“Force Majeure” means any unforeseeable circumstances beyond the Carrier’s control, theconsequencesofwhichcouldnothavebeenavoidedevenifreasonableduecarehadbeenexercisedincluding,butwithoutlimitation,meteorologicalandgeologicalconditions,actsofGod,strikes,riots,civil commotions, embargoes, wars, hostilities, disturbances, unsettled international conditions,shortageoffuelorfacilities,orlabourdisputes,eitheractual,threatenedorreported,crewillnessorinjury, facility issues, immigration and customs, security issues, medical diversions or unrulypassengers."Good(s)"means anything that canbe transportedby air, includinganimals, but excludingmail,otherthaninplaneloadlots,andbaggage.“ICAODesignationCode”meanstheInternationalCivilAviationOrganization(ICAO)DesignationCodeforFlairAirlinesLtd.isFLE.“Immediate Family” means spouse, parents and grandparents, children and grandchildren,brothersandsisters,motherinlawandfatherinlaw,brothersinlawandsistersinlaw,daughtersinlawandsonsinlaw.Adoptedandstepmembersarealsoincludedinimmediatefamily.“Involuntary Refunds”means a refund of an unused ticket or portion thereof or an unusedmiscellaneouschargesorderrequiredasaresultoftheCarriercancellingaflight,failingtostopata



pointtowhichthepassengerisdestinedoristicketedtostopover(excludingtransits),beingunableto provide previously confirmed space orwhere, because of safety or legal requirements or theconditionorconductofthepassenger,carriageisrefused.“MechanicalMalfunction”meansamechanicalproblemthatreducesthesafetyofpassengersbutdoes not include a problem that is identified further to scheduled maintenance undertaken incompliancewithlegalrequirements.“Minor”meansapersonwhohasnotreachedhis/hertwelfth(12th)birthdayonthedatethattravelcommences.“No-Show”meansthefailureofapassengertoi)check-inbytheCheck-inDeadlineorii)presenthimorherselfAttheGatewiththeappropriaterequireddocumentation,bytheBoardingTimeDeadline.“Origin”meanstheinitialstartingplaceofthejourneyasshownontheticket.“Overbooking”istheresultofsellingmoreseatsthantheavailablenumberofseatsonaflight.“Passenger”meansanyperson,exceptmembersofthecrew,carriedortobecarriedinanaircraftwiththeconsentoftheCarrierpursuanttoavalidContractofCarriage.“PersonwithaDisability”includesanypersonwho,byvirtueofalocomotor,sensory,intellectual,or other impairment, or amental health condition, requires services or assistance beyond thosenormallyofferedbytheCarriertomeettheirdisability-relatedneeds.“Personalinformation”meansinformationaboutanidentifiableindividual,butdoesnotincludethename,titleorbusinessaddressortelephonenumberofanemployeeofanorganization.“RequiredforSafetyPurposes”meanslegallyrequiredinordertoreducerisktopassengersbutdoesnotincludescheduledmaintenanceincompliancewithlegalrequirements.“Reservation”isarecord,eitherinpaperformorinelectronicform,oftheaccommodationheldbya passenger on a given flight. The reservationwould specify the date and times of travel, flightnumberandtheclassofservicetobeprovidedthepassenger.“Routing”establishesthepossiblepointsviawhichtravelmaytakeplaceforaspecificfare.“ScheduleIrregularities”meansthefollowing:

a) DelaysinthescheduleddepartureorarrivaloftheCarrier’sflight,or;b) Cancellationofflight,omissionofascheduledstop,or;c) Substitutionofaircraftor;d) Schedule changeswhich require reroutingof apassenger at departure timeof his orher

originalflight.“Self-reliant”means that a persondoes not require services related to a disability beyond thatnormallyprovidedbytheCarrier,orbeyondthatwhichapplicablerulesorregulationsrequiretheCarriertoprovide.



“ServiceAnimal”meansananimalthatisrequiredbyapersonwithadisabilityforassistanceandiscertified,inwriting,ashavingbeentrainedbyaprofessionalserviceanimalinstitutiontoassistapersonwithadisabilityandwhichisproperlyharnessedinaccordancewithstandardsestablishedbyaprofessionalserviceanimalinstitution.“Stopover” is a deliberate interruption of a journey initiated by the passenger and agreed to inadvance at a point between the place of departure and the place of destination. The deliberateinterruptionmustbeforapurposeotherthanchangingaircraft.“Tariff”meansascheduleoffares,rates,chargesortermsandconditionsofcarriageapplicabletotheprovisionofanairserviceandotherincidentalservices.“Ticket” means either a paper or electronic document which includes the passenger’s FlightCoupons.Theticketservesasevidenceofpaymentofairfareandconstitutesforthepassengerproofof their conditions of carriage. It also has detailed information to ensure properprocessing andhandling. In instanceswherea ticketexistsasanelectronicdocument,proofofpurchasemaybeprovidedintheformofanitinerary/receipt.“Unchecked Baggage” means any baggage (carry-on) accompanying the passenger other thancheckedbaggage.“VoluntaryRefunds”meansarefundofanunusedorpartiallyusedticketforreasonsotherthanthosementionedunderthedefinitionofaninvoluntaryrefund.“Voucher”meansanelectronicmonetarycreditissuedbytheCarriertoapassengerthatmaybeused toward future travel services, excluding on-board purchases, or the provision of incidentalservicessuchasmeals,groundtransportation,andhotelaccommodation.



Rule2: ULTRA-LOWCOSTCARRIER

(A) General

FlairAirlinesLtd.fallsintothesmallairlinecategorypursuanttoSection1(2)oftheAPPR.

Carrier services are based on an ultra-low-cost operational model in order to delivercompetitive prices to Passengers. Except as otherwise provided for expressly under thisTariff,anyadditionalPassengerprotectionsandcompensationshallbelimitedtoamountswhichareobjectivelycommerciallyreasonableandcommensuratewiththelevelofservicecontractedforbysaidPassengers.

All ratesand chargespublished in thisTariff arestated in the lawful currencyofCanada,exceptwheresuchpurchasesaremadeinorarerequiredtobeinthecurrencyofanothercountryorstate.Purchasesmadeon-boardtheCarrier'saircraftmaynotbepaidforwithcash.Basedon the locationof feepayment,conversion toCanadiandollarsorto the localcurrencymayoccur.

Exceptasotherwiseprovidedforherein,Carriermaytakeallreasonableactionswhatsoever,withinCarrier’ssoleandabsolutediscretion,thatmayberequiredfromtimetotime.

Rule3: APPLICATIONOFTARIFF

(A) General

1. Thistariffisapplicabletothetransportationofpassengersandtheirbaggage or goods in scheduled service on aircraft operated by theCarrier. For the avoidance of doubt, irrespective of the source ofticketing,includingwheretheticketmayhavebeenissuedbyathird-partytravelagent,resellerorindirectairserviceprovider,thetermsofthistariffremainapplicabletothetransportationofPassengersandtheirbaggageorgoods inscheduledserviceonaircraftoperatedbytheCarrier.

2. ScheduledtransportationoriginatinginCanadashallbesubjecttotherules,ratesandchargespublishedorreferredtointhistariffineffect,byvirtueoftheeffectivedateofeachpage.

3. UnlessthefarerulegoverningaspecificfarebasiscodeapplicabletothetransportationpurchasedbythePassengerstatesotherwise,thegeneralrulescontainedinthistariffwillapply.

4. The contents of this tariff are incorporated by reference into theContractofCarriage.ShouldtherebeaconflictbetweenthisTariffandtheContractofCarriage,oranyotherdocumentissuedorpostedbytheCarrier,thistariffwillprevail.

5. TheCarrierwill be responsible for the furnishingof transportationonly over its own lines. However,when the carrier issues a ticket,baggagecheck,ormakesanyotherarrangementsfortransportationover the services of any other carrier (whether or not suchtransportation ispartofa throughservice), thecarrieractsonlyas



agent for suchother carrier andthe tariff of thatother carrierwillapply.FlairAirassumesnoresponsibilityfortheactsoromissionsofsuchothercarrierandCarriershallhavenoliabilitywhatsoeverforanyoperationsortravelserviceswhicharenotoperatedbyCarrier,including,andwithoutlimitingtheforegoing,whereCarrierisactingsolelyasagentforanothertravelserviceproviderwithrespecttoanyothertravelbooking,includingtravelaboardanotheraircarrier,andsuchoperationsortravelservicesaresubjectonlytotheapplicabletermsandconditionsimposedbysuchothertravelserviceprovider.

6. Noagent,employeeorrepresentativeoftheCarrierhasauthoritytoalter,modifyorwaiveanyprovisionsofthecontractofcarriageorofthistariffunlessauthorizedinwritingbyanofficeroftheCarrier.

7. UnlessstatedotherwiseinthisTariff,domestictransportationshallbesubject to the limits of liability in relation todelayorbodily injurywhich are prescribed under the Montreal Convention, despite theinapplicabilityoftheMontrealConventiontodomestictransportation.

(B) GratuitousCarriage

Withrespecttogratuitouscarriage,theCarrierreservestherighttoexcludetheapplicationofalloranypartofthistariff.

(C) ChangeWithoutNotice

Except as may be required by applicable laws, government regulations, orders andrequirements,theCarrier’srules,regulationsandconditionsofcarriagearesubjecttochangewithoutnotice;provided,thatnosuchchangeshallapplytoacontractofcarriageafterthecarriagehascommenced.

(D) Effectiverules,faresandcharges

1. All carriage of passengers and/or baggage shall be subject to theCarrier’s rules, regulations, and tariffs in effect on the date ofcommencement of carriage covered by the first flight listed on theticket. Where required by local law or regulation, carriage ofpassengers and/or baggage shall be subject to the Carrier’s rules,regulations,andtariffsineffectsonthedateoftheticketissuance.

2. Noincreaseinfaresorchargesapplicabletothecarriageofpassengerswillbecollectedintheeventthatanincreaseinfaresorchargesoccursbetween the time of ticket issuance and the effective date of anysubsequenttariffcontainingsuchanincreaseprovidedtheconfirmedticketedreservationsarenotchangedandtheticketisnotreissuedatthepassenger’srequest.

(E) PassengerRecourse

AnycompensationofferedtopassengersisofferedpursuanttothisTariffandis,subjecttoapplicable government regulations, in consideration and settlement of any claims apassengermayhaveagainsttheCarrier,whatsoever.InthecaseofdisputewiththeCarrier,



passengersshould,asthefirstrecourse,trytoresolveanyproblembydealingdirectlywiththeCarrier.IfthepassengerhasattemptedtoresolveacomplaintwiththeCarrierandisstillnot satisfied, the passenger hereby agrees to the exclusive jurisdiction of the CanadianTransportationAgencywithregardstoanydisputesarisingfromorunderthisTarifforaContractofCarriage,excepttotheextentsuchdisputerelatessolelytobodilyinjuryordeathinwhichcasetheappropriatecourtshallhavejurisdictionoversuchmatter.

(F) FaresPublishedinError

Fromtimetotime,errorsmayoccurwhenpostingfares(fareinerror).Afareinerrorisonewhich theCarrierhas, ingood faith,mistakenlypublishedandwhich isclearlyerroneouswhencomparedtofaresusuallypublishedforasegment.

1. TheCarrierreserves theright tocancelreservationsand/or ticketsissuedwithaquotedfareinerror.

2. TheCarrierreservestherighttovoidthepurchasedticketandrefundtheamountpaidbythepassengeror,ifpassengeragreestoforegotherefund,offerthepassengertheticketatapublishedfarethatshouldhavebeenavailableattimeofbooking.

3. The Carrier will attempt to notify the passenger using the contactinformationprovidedatthetimeofbooking:

4. Within72hoursaftertheCarrierbecomesawareofthefareinerror,thatalloranyportionoftheirticketeditineraryhasbeencancelled;or

5. Atleast24hourspriortothepassenger’sscheduleddeparturefromthepointoforiginissuedontheticket,thatalloranyportionoftheirticketeditineraryhasbeencancelled,iftheticketwaspurchasedlessthan 72 hours before their scheduled departure from the point oforigin.

Failureofthepassengertoeitheracknowledgethecontactand/orengagetheCarrierwithrespecttotheirpositionpriortothescheduleddepartureofthefirstflightoftheiritineraryshall be deemed acceptance by the passenger that their ticket shall be voided and thepurchasevaluerefunded.

(G) AcceptedMethodsofPayment

AllratesandchargesinthisTariffareinCanadianDollars.Purchasesmadeon-boardtheCarrier'saircraftmaynotbepaidforwithcash.Paymentmaybemadeusingcreditcards(VISA®,Mastercard®or American Express®), debit cards (VISA® Debit or Mastercard® Debit) (where available) orVouchers.Onlycreditcardpaymentsareacceptedonthewww.flyflair.comwebsiteandbythecallcentre.CreditcardandbankfeesmaybechargedinsomecountriesinconnectionwiththepurchasesmadeontheCarrier’swebsite.Additionalbankfeesorcreditcardfeeschargedbythecustomer'screditcardproviderorbankinconnectionwithapurchasewillbebornesolelybythecustomer.FlairAirlineschargestheexactamountofthepriceshownatthemomentofpurchasewithoutapplyinganytransactionorservicefees.Customersareadvisedtocontactcardissuerinordertoobtainthenatureandtheamountofanyeventualadditionalfeesbeforefinalizingyourpurchase.Byfinalizingyour purchase, customer confirms that they have been advised of this. Carrier shall not beresponsibleforanyadditionalfeesappliedbyCustomer’scardissuer.Toavoidfraudulentpurchases,



(e.g.duetoalostcardortheprovisionoffalseinformation),Carrierreservestherighttorequestadditionalinformationfromthepassengersand/orthecardholderatanytimeafterapurchasehasbeenmade-includingatcheck-in-sothatitmayverifytheinformationprovidedwhenthepurchasewasmade.Carrieralsoreservestherighttorequireanotherformofpaymentshouldacustomernotbeabletoaccuratelyprovidesuchadditionalinformation.Furthermore,Carrierreservestherighttocancel a Flight Coupon in case of suspected fraud, theft or dishonesty. By booking through thewebsite,youacknowledgeandconsentthatCarriermay,withoutyoursignature,drawpaymentfromyourcreditordebitcardtocompletethetransaction.

(H) IncorporationbyReference

TheobligationsoftheCarrierundertheAPPRformpartofthistariffandsupersedeanyincompatibleorinconsistenttermandconditionofcarriagesetoutinthistarifftotheextentofsuchinconsistencyorincompatibility,butdonotrelievetheCarrierfromapplyingtermsandconditionsofcarriagethataremorefavourabletothepassengerthantheobligationssetoutintheAPPR.

(I) SituationsOutsideaCarrier’sControl

Situations outside the carrier’s control, include but are not limited to the following:

(a) war or political instability; (b) illegal acts or sabotage; (c) meteorological conditions or natural disasters that make the safe operation of the aircraft impossible; (d) instructions from air traffic control; (e) a NOTAM, as defined in subsection 101.01(1) of the Canadian Aviation Regulations; (f) a security threat; (g) airport operation issues; (h) a medical emergency; (i) a collision with wildlife; (j) a labour disruption within the carrier or within an essential service provider such as an airport or an air navigation service provider; (k) a manufacturing defect in an aircraft that reduces the safety of passengers and that was identified by the manufacturer of the aircraft concerned, or by a competent authority; and (l) an order or instruction from an official of a state or a law enforcement agency or from a person responsible for airport security.

Rule4: PROTECTIONOFPERSONALINFORMATION

(A) Accountability

TheCarrierusescontractualmeanstoensurethatthepassenger’spersonalinformationisaffordedprotectionwheneverathirdpartyisusedtoperformservicesontheCarrier’sbehalf,including,without limitation, services relating to information technology, dataprocessingandstorage,research,marketing,conductingsurveysandcustomerrelations.Insomecases,



these third-parties may be located outside Canada and may be required to discloseinformationtogovernmentauthoritiesinthosecountries.

ShouldthepassengerhaveanyquestionsregardingtheCarrier’spolicywithrespecttotheprotection of personal information or concerns with respect to the Carrier's handling ofpersonalinformation,theCarriermaybecontactedat:[email protected].

(B) IdentifyingPurposeofCollection

Whenapassengerpurchasesanairlineticketormakesaflightbooking,orwhenathirdpartydoessoonthepassenger’sbehalf,theCarrierwillrequirethatcertainpersonalinformationrelated to the passenger be provided to complete the transaction. This may include, atcarrier’ssoleandabsolutediscretion,thepassenger’sname,gender,address,e-mailaddress,telephone number, and information related to the passenger’s form of payment. Thisinformationisrequiredtoidentifythepassenger,inordertocontactthepassenger,andtocompletethepurchasingprocess.Carriermayusethisinformationforanypurposes,whetherrelatedtocommercialoroperationalrequirements,orotherwise,includingwithregardstoany current and future bookingsmade by apassenger or any third party acting on theirbehalf.

Totheextentthatthepassengerfailstoprovideadequateand/oraccurateinformationtoCarrier,CarrierisnotliableforanydamageswhichresultfromthepassengernotreceivingcommunicationfromtheCarrierincludingcommunicationsrelatingto,amongotherthings,ScheduleIrregularities.

(C) InformationrequiredbyGovernmentAuthorities

TheremaybesituationsinwhichtheCarrierisrequiredbygovernmentauthoritiestocollect,useordisclosepersonalinformationaboutapassenger,withoutthepassenger’sknowledgeorconsent.Informationthatcarriersarerequiredtocollectbygovernmentauthorities,asaresultofthepassenger’sboardinglocationanddestination,mayinclude:thepassenger’sfullname; date of birth; citizenship; gender; passport number and country of issuance; visanumber(includingETAorESTAinformation);permanentresidentcardnumber;themeansbywhichthepassengerpaidforhisorherflight;detailsastohowitwasbooked;andanyotherpersonalinformationcollectedbytheCarrierassetoutinthispolicyorasrequiredbysuchgovernmentauthority.

(D) InformationcollectedforAdditionalServicesorMarketingandRelatedPurposes

WhentheCarrierisrequestedtoprovideadditionalservices,forexample,theprovisionofspecial meals, oxygen or stretcher services, or the accommodation for passengers withdisabilities,etc. theCarrieror theiragentmaycollectadditionalpersonal informationnototherwiserequired.

Personalinformationcollectedfrompassengersmayalsobeusedformarketingandrelatedpurposes.

(E) Consent

TheCarrierwillcollect,useanddisclosepersonalinformationaboutthepassengerwiththepassenger’sknowledgeandconsent,unlessotherwiserequiredorallowedbylaw.Priorto



collectingpersonalinformation,theCarrierwillidentifythepurposesfordoingsoandlimitthecollection,useanddisclosureofpersonalinformationtothosepurposes.

Generally,theCarrierwillcollectpersonalinformationfromthepassenger,anduseitanddisclose itwithconsentreceived fromthepassengeror fromsomeoneon thepassenger’sbehalf.

Theremaybecertaincircumstanceswherepersonalinformationcanbecollected,used,ordisclosedwithouttheknowledgeandconsentofthepassenger.Forexample,legal,medical,orsecurityreasonsmaymakeitimpossibleorimpracticaltoseekconsent.Wheninformationisbeingcollectedforthedetectionandpreventionoffraudorforlawenforcement,seekingtheconsentofthepassengermightdefeatthepurposeofcollectingtheinformation.Seekingconsentmaybeimpossibleorinappropriatewhenthepassengerisaminor,seriouslyill,orhasamentalhealthcondition.

(F) ThirdPartyBookingsandChangestoBookings

Ifathirdparty,includingafamilymember,friend,orworkcolleague,seekstomakeabookingonapassenger’sbehalf,thatthirdpartymaybeaskedtoprovidetheCarrierwiththesamepersonalinformationthattheCarrierwouldnormallycollectfromthepassengerdirectlyinorder to complete the transaction. Unless and until the Carrier is advised otherwise, theCarrierconsidersthatsuchathirdpartyhasthepassenger’sconsentandauthorizationtoprovide the Carrier with the passenger’s personal information and make bookings (andchangesthereto)onthepassenger’sbehalfinaccordancewiththeCarrier’sprivacypolicysetoutinthistariff.Pleasenotethatthecollection,useanddisclosureofthepassenger’spersonalinformationbyathirdpartyissubjecttothepassenger’sdealingswiththethirdpartyandanyapplicableprivacypoliciesandpracticesthethirdpartymayhave.

Ifathirdpartywhohasbookedthepassenger’scurrentflightorothertravelserviceorwhootherwise has the passenger’s full nameand booking reference, contacts the Carrier andseeksinformationonthepassenger’sbookingorwishestomakechangestoit,theCarrierwilldisclosethepassenger’sbookinginformation.TheCarriermay,initssoleandabsolutediscretion,allowsuchthirdpartytomakechangestothepassenger’sbooking,totheextentany such changes are allowed under the Contract of Carriage, and the Carrier is actingreasonablywhereitconcludesthatthepassengerhasgiventhethirdpartyhisorherconsenttodoso.Ifthepassengerdoesnotwantathirdpartytobeabletoobtaininformationonormakechangestothepassenger’sbooking,thepassengershouldnotsharethepassenger’sbookingreferencewithanythirdparty.

(G) LimitingCollection

Passengerswhodonotwishtobecontactedaboutspecialoffersorformarketing,research,andsurveypurposesoranyotherreasonnotdirectlylinkedtotheprovisionofpurchasedservices on a specific flight, should advise the Carrier of their preference at the time ofbooking.

(H) DisclosureToAuthorities

The passenger accepts that the Carrier may be required from time to time pursuant toapplicable laws to give Canadian, U.S. or international government authorities access topassengerdata.Accordingly,anyinformationtheCarrierholdsaboutapassengerandhisor



hertravelarrangementsmaybedisclosedtotheappropriateauthoritiesofanycountryonthepassenger’s itinerary. Information thatweare required to collect, dependingonyourboarding locationanddestination,may include, as requiredby such authorities, your fullname, date of birth, citizenship, gender, passport number and country of issuance,immigrationvisanumber,permanentresidentcardnumber,themeansbywhichyoupaidforyourflight,detailsastohowitwasbooked,andanyotherpersonalinformationcollectedbyusassetoutinthispolicyorasrequiredbysuchgovernmentauthority

(I) Accuracy

Subjecttothecompletenessandaccuracyofsaidinformationasprovidedbythepassengeroranythirdpartyactingonthepassenger’sbehalf,Carrierwillmakebesteffortstomaintainpassenger’spersonalinformationinthemostaccurate,complete,andup-to-datemannerasisreasonablypossibleforthepurposesforwhichitistobeused.

TheCarrierwillprovidethemeanstoensurethatapassengercanupdatehis/herpersonalinformationwhennecessarytodoso,exceptasotherwiseprohibitedorrestrictedundertheContractofCarriage.

Rule5: TAXES,FEES,ANDOTHERCHARGES

1. Any tax, fee or other charge imposed by domestic or foreigngovernment, airport authority or thirdparty and collectible fromapassengerwillbeinadditiontotheapplicablefares,ancillaryfeesandsurcharges and payable by passengers, including where theimposition of such amounts occurs after the issuance of the FlightCoupon. For ease of use and simplicity, in accordance with all-inclusive pricing requirements and at Carrier’s sole and absolutediscretion, taxes, charges, applicable fares, ancillary fees andsurcharges(includingCarrierSurchargesassuch isdefinedbelow),fees,and/orfaresmaybebundledtogether,eitherinwholeorinpart,byCarrierforbothdisplaytoprospectivepassengersandasmaybereflectedonanyissuedFlightCouponsorreceipts,despitethefactthatallorapartofthesumsindicatedmaynotinfactbetaxes,charges,surcharges, fees and/or fares, and any such label for shall not beconclusiveastothefeesandchargeswhichmaybeincludedtherein.

2. Conditionsunderwhich taxes, fees andother charges are imposed,collected or refunded are established by the domestic or foreigngovernment,airportauthorityorthirdpartyandmustberespected.Asaresult,refundofunusedtaxes,feesandotherchargeswillbemadeonly if permitted by the domestic or foreign government, airportauthorityorthirdparty.

3. If, after a ticket has been issued, a decrease in fares and chargesapplicable to the transportation covered by the ticket becomeseffective, no refund inwhole or in part of the original farewill bepermitted unless otherwise specified in the applicable fare ruleassociatedwiththefare.



Rule6: RESERVATIONSTERMS&CONDITIONS

(A) Prices,CarrierSurchargesandRestrictions

Pricesarebased,amongotherthings,onfuelcosts,exchangeratesandtaxesinforceonthedateofthelastmodificationoftheWebsite.FlairAircollectssurchargestooffsetthevolatilityandfluctuationofcertainrecurringexpensesandoperatingcosts.TheseCarriersurcharges(“Carrier Surcharges”) are intended to cover Flair Air's operating expenses andmitigateunforeseen fluctuation, including, without limitation, fuel costs and variation of foreigncurrencyexchangerates.

Unlessotherwisenotedherein,allpricesarequotedinthecurrencyappearinginapurchaseconfirmationandareappliedonaperpersonbasis.FlairAirreservesitsrighttocancelabookingwithoutfurthernotice,duetonon-paymentorduetolitigationregardingpayment.

PricereductionsresultingfromapromotionoradecisionbyFlairAirareapplicabletonewbookings only. Flair Air reserves its right to refuse any bookingmadeat or based on anerroneousprice.

(B) BookingandConfirmation

Bookingsmustbeaccompaniedbyapaymentinfullbeforetheycanbeconfirmed.Atthetimeof booking of certain flights, passengers may be requested to provide certain personalinformation that may include information found in your passport and required traveldocuments.Confirmationregardingprices,traveldates,flights,hotels,carrentals,andotherservices, as the casemaybe, is only givenonce thepayment is receivedand is basedonavailability of Services. Upon completion of the check-out procedure and receipt of thepaymentinfull,youwillreceiveanemailconfirmingthatyourbookinghasbeenacceptedandsummarizingallthedetailsofyourflight(s).

(C) ReservationSystemandCustomerRepresentations

TheFlairAirlinesDigitalReservationSystem,whichformsapartoftheFlairAirlinesDigitalProperties,isprovidedsolelytoassistcustomersindeterminingthepriceandavailabilityoftravelrelatedgoodsandservicesandtoenablesecure,informedandlegitimatereservationswithCarrier.Inconnectionwiththisservice,eachoftheCustomer,and/orpassenger,asthecasemaybe,representsandwarrantsthefollowing:

1. Customerisatleast18yearsofage,andpossessesthelegalauthorityto enter into an agreement and to use the Flair Airlines DigitalProperties in accordance with all of the terms and conditionscontained in the Flair AirlinesWebsite ReservationsAgreement, oralternativelythatapersonwhoisatleast18yearsofage,andwhichpossesseslegalcustodialauthoritywithrespecttoanypersonwhohasnotreachedtheageofmajorityinyourjurisdictionwhouseoraccesstheFlairAirlinesDigitalReservationSystemunderorusingyournameorFlairAirlinesProfile;

2. Customer has obtained all necessary authorizations, consents andapprovals from any third party to submit information, includingpersonalinformationandtodeleteormodifyinformation;



3. Eachofthecustomerand/orpassenger,asthecasemaybe,acceptsfullresponsibilityforallassessments,charges,duties,fees,andtaxesandanyother financial liabilityresulting fromtheiruseofCarrier’swebsiteunderCustomer’s (and/orpassenger’s as the casemaybe)name or profile, as well as all use by any other person claimingthroughorusingtheirnameorprofileonCarrier’swebsite;and

4. Each of the customer and/or passenger, as the case may be, or others using oraccessingCarrier’swebsiteunderorusingCustomer’s (and/orpassenger’s as thecasemaybe)nameorprofilehavesubmittedorwillsubmit,information,contentormaterialwhichistrueandaccurate.

Rule7: TICKETS

(A) General

1. Aticketwillnotbeissued,andCarrierwillnotcarrythePassenger,unless the Passenger has paid the applicable fare and has validContractofCarriage.

2. Beforeboarding, thePassengermustpresentthecarrierwithproofthattheyhavebeenissuedavalidticketfortheflight.SuchproofmustbeintheformofaboardingpassandthePassengermustprovidethecarrierwithpositiveidentificationtobeentitledtotransportationinaccordance with Government Regulations. The ticket will give thePassengertherighttotransportationonlybetweenthepointsoforiginanddestination,andonthedates,timesandviatheroutingshownontheticket,subjecttochangeswhichmaybeinitiatedbyCarrier.

3. Flightcouponswillbehonouredonlyintheorderinwhichtheyaredisplayed on the Passenger’s ticket and stored in the carrier’sdatabase.

4. TheflightcouponandboardingpassremainatalltimesthepropertyofCarrier.

5. Carrier does not permit the Passenger to hold more than oneconfirmedreservation/ticketonthesamedepartureflight/originanddestinationforthesametraveldate.

6. Aflightcoupon,boardingpassorvoucherareeachnon-transferable.

7. ThecarrierspecificallyprohibitsthepurchaseofafarefromapointbeforethePassenger’sactualpointoforiginortoapointbeyondthePassenger’sactualdestination.Useofthispracticewill result in thePassenger’sreservationbeingcancelledandthePassengerwillnotbeentitledtoarefund.

8. PassengersarerequiredtoprovideCarrierwiththeirtrue,accurateandcompletecontactinformation,includingavalidemailaddressorphonenumber,at the timeofbooking inorder topermitCarrier tocontactPassengersintheeventofaScheduleIrregularityoranyothermatterswhichmustbe communicated to aPassenger from time to



time.Passenger shall alsobe responsible forupdating such contactinformationfromtimetotimeasrequired.Fortheavoidanceofdoubt,thisrequirementstandsevenwheretheticketmayhavebeenissuedbyathird-partytravelagent,resellerorindirectairserviceprovider.Carriershallnotbeliableforanylossordamagewhatsoever,whetherdirect or indirect, compensatory or non-compensatory, based inequityoratlaworotherwise,whichmaybesufferedbyanypersonasa result of the Carrier not receiving true, accurate and completecontactinformationforthePassengeratthetimeofbooking.

(B) InvalidatedTickets

Ifthepassengerattemptstocircumventanytermorconditionofsaleorthecarrierdeterminesthatthepassengerismakinguseofanyoftheprohibitedpracticesspecifiedin(A)above,thiswillcausethepassenger’stickettobeinvalidandthecarrierwillhavetherightto:

1. Cancelanyremainingportionofthepassenger’sitinerary;and

2. Confiscateunusedflightcoupons;and

3. Refuse to board the passenger or check the passenger’s baggage;and/or

4. Chargethepassengerforthetruevalueoftheticket,whichshallbenolessthanthedifferencebetweenthefareactuallypaidandthelowestfareforthepassenger’sactualitinerary.

Thecarrierwillnotbeliabletothepersonnamedontheticketiftheticketiseitherpresentedfortransportationorforarefundbyanotherperson.Thecarrierwillrefusetransportationtoanypersonotherthanthepersonnamedontheticket.

(C) FareFamiliesandAncillaryOptions

At the timeofbooking,apassengermayselect fromavailable faresandoptions.These faresandoptionswillbechargedatthepricesindicatedatthetimeofbooking.NotwithstandinganythinginthisTariff,exceptwithregardstoRule20throughRule25,totheextentthatthetermsofthesefarefamilies and options exceed the allowances under this tariff, those allowances shall apply. See"AppendixB"forspecificdetailsontheapplicablefarefamiliesandoptions.SpecialancillaryproductsareFlairproductssoldatanadditionalrateinadditiontothebasefare.PurchaseisoptionalandalltermsandconditionsarealsoavailableviaFlairAir’swebsite.

Rule8: SPACE,WEIGHTANDCAPACITYLIMITATIONS

(A) General

1. Passengers and baggage or goodswill be carriedwithin space andweightlimitationsofaircraft.



Rule9: CANCELLATIONS&FAILURETOCOMMENCEORCONTINUE

(A) Cancellations

TheCarrierallowspassengers24hoursfromthetimeofmakingareservationtocancelandreceiveafullrefund(the“GracePeriod”)providedthattheflightisnotscheduledtodepartwithin7daysfromthetimeofthebooking.SuchcancellationmustberegisteredwithCarrierbeforetheexpirationofthe24-hourgraceperiod. Ifacancellationisnotmadewithin24hoursofmakingthereservation,thereservationwillbeautomaticallyconfirmed.AftertheGracePeriodorforreservationsmadewithin7daysofthescheduleddepartureofaflight,onlychangestoanybookingmaybepermitted,atCarrier’ssoleandabsolutediscretion,andchangefeeandanyfaredifferencewillapply.

Nocreditorrefundswillbegivenforno-showsorcancellationsmadepasttheGracePeriodorwithin7daysofthescheduleddepartureofaflight.Faredifferencesafterareservationhasbeenmadearenoteligibleforarefundoradjustment.

(B) FailuretoCommenceorContinue

1. If a passenger fails to board their flight, the Passenger forfeits allmoniespaidtotheCarrierandnocompensationshallbeissued.

2. Ifapassengerfailstooccupytheirseatonthefirstsegmentofamulti-segmentreservation,thesubsequentsegmentswillnotbeimpacted.All monies are forfeited and no compensation shall be issued inrespectofthemissedsegments.

Rule10: SUBCONTRACTING

The Carrier may, without notice and subject to any necessary approval of the CTA or othergovernmentauthority,sub-contractaflight.



PARTII–BEFOREDEPARTURE

Rule11: CHECKINANDBOARDINGTIMES

(A) Passenger’sResponsibility

The passenger must arrive at the airport with sufficient time to complete check-in,governmentformalities,securityclearanceandthedepartureprocesswhilemeetingthetimelimits detailed in (B) below. Flights will not be delayed for passengers who have notcompletedanyofthesepre-boardingrequirements.TheCarrierwillnotbeliableforlossorexpenseduetothepassenger’sfailuretocomplywiththisprovision.

(B) Check-inTimeLimits

TravelWithinCanada PassengersCheck-in/baggagedrop-offdeadline* 45minutesBoardinggatedeadline** 15minutes

*Check-inandbaggagedrop-offdeadline:Thepassengermusthavechecked in,obtained theirboardingpassandcheckedallbaggageatthebaggagedrop-offcounterbeforethecheck-indeadlinefortheirflight.**Boardinggatedeadline:Thepassengermustbeavailableforboardingattheboardinggatebytheboardinggatedeadline.PassengersrequiringspecialassistancefromtheCarrieroritsagents, includingpersonstravelingwithchildrenorpersonswithrestrictedmobility,areadvisedtoallotsignificantlymoretimethantheabovenotedcut-offtimesforchecking-inandarrivingatthegate.

(C) ConfirmationofReservedSpaceandSeatSelection

1. Apassengerholdingaconfirmedreservationmaypre-selectaseatingassignment,whereandwhenavailable,forthereservedflights.Suchpre-selectedseatingassignmentisnotguaranteedandwillbesubjecttocancellationwithoutrefundifthepassengerfailstomeetcheck-intime limits stated in (B) above prior to scheduled departure time.Subject to the exceptions outlined hereunder, a seat pre-selectioncharge of up to $50.00per passenger per segment, plus applicabletaxes,isapplicableforallflightswithinCanadadependingontheseat.

2. Should a passengerwho haspaid for a specific seat assignment beunabletooccupythatseat,thepassengerwillbereassignedtoanotherseatandshallhavethatchargerefunded,andsuchrefundshallbethepassenger’ssoleremedyagainstCarrier.

3. NotwithstandingParagraph1above,theCarrierdoesnotguaranteethatindividualsinagrouporaspartofagroupofpassengersonthesame confirmation number will be seated together. Reasonableefforts,however,willbemadetoseatpassengersundertheageof12withtheiraccompanyingparentsorguardians,thoughthiseffortshallnotbeconstruedtobeaguarantee.



(D) FailuretoOccupySeats

IfthepassengerfailstomeetthetimelimitsspecifiedinthechartunderRule11(B),theCarrierortheiragentmayreassignanypre-reservedseatand/orcancelthereservationofthepassengerandallcontinuingorreturnreservationsheldbythePassenger,andCarriershallnotbeliablefordoingsootherthantorefundthepassenger’sticketinaccordancewiththeapplicablefareruleandRule26:(C). Should theCarrierdecide that the removal of baggage is requireddue to thepassenger’sfailuretomeetthetimelimitsspecifiedintheabovechart,thecostsassociatedwithsuchremovalanddelayshallbecollectablefromthePassengeratthesoleandabsolutediscretionofCarrier.TheCarrierisnotliabletothepassengerforlossorexpenseduetothepassenger’sfailuretocomplywiththisprovision.

Rule12: ADMINISTRATIVEFORMALITIES-TRAVELDOCUMENTS,CUSTOMSANDSECURITY

(A) General

1. The passenger is responsible for obtaining all required traveldocuments (passports, visas, ETA/ESTA, tourist cards, healthcertificates, or other appropriate and necessary identification)including those of any children that are accompanied by thepassenger.

2. Thepassengerisresponsibleforcomplyingwithalllaws,regulations,orders, demands, and travel requirements of countries to be flownfrom,intoorthroughandalsoforcomplyingwiththeinstructionsofthecarriersconcerned.

3. TheCarrierwillnotbeliableforanyhelporinformationgiveneitherverbally or in writing to the passenger in good faith about propertraveldocumentation.

4. TheCarrierwillnotbeliabletothepassengerforanyconsequencesresulting from the failure of the passenger to obtain the necessarytravel documents or from the failure to comply with the laws,regulations, orders and/or demands of countries to be flown from,intoorthrough.

(B) TravelDocuments

1. Prior to travel, the Passenger must be prepared to submit forinspection to the carrier all travel documents reasonably required,includingbutnotlimitedtothosedocumentswhicharerequiredfromtimetotimetobecarriedbyaPassengerbyanyofTransportCanada,theCanadianAirTransportSecurityAuthority,ortheCanadaBorderServices Agency, or under the Secure Air Travel Act or regulationsmadethereunder.

2. Carrierwill have the right tomake and retain copies of the traveldocumentspresentedbythePassenger.

3. Carrierreservestheright torefusetransportationtoanypassengerwho fails to present all exit, entry, health and other documents



requiredby law,regulation,order,demandorotherrequirementofthecountrieswheretravelisintendedorwhosetraveldocumentsdonotappeartobeinorder.

4. Itisthesoleresponsibilityofthepassengertoensurethattheyhaveacceptable and appropriate documents for travel as required byTransportCanadaandotherregulatorybodiesfromtimetotime.IfthePassengerfailstoprovidesuchdocumentsasnecessaryandrequired,thePassengermayforfeitallmoniespaidtotheCarrier.

(C) Fines,DetentionCosts

1. IfCarrierisrequiredtopayanyfineorpenaltyorhaveincurredanyexpensebecausethePassengeri)wasrefusedentryintoacountrybyreasonofher/hisfailuretocomplywiththelaws,regulations,ordersand/or requirements of that country or ii) has failed to producerequiredtraveldocuments,thePassengershallreimburseCarrierondemand,anyamountsopaidorexpensesincurredbyCarrier.

2. APassengerfoundinadmissibleeitheren-routeoratdestinationwillnotbeprovidedarefundbyCarrieronanyusedsectorirrespectiveofthe fare purchased. However, the Passengerwill be entitled to anyresidualvalueremainingontheirticketforanyunusedsectors.ThePassengermaychoosetohavethisresidualvaluerefundedorappliedtowardstheissuanceofanotherticket.

3. Due to the Passenger’s inadmissibility into a country of transit ordestination,thePassengermustpayCarriertheapplicablefaretobetransportedfromthecountrywhereentrywasrefusedtotheoriginalpointoforiginortoanalternativedestination.

(D) SecurityInspection

Thepassengershallsubmittoallnecessarysecuritychecksbygovernment,airportofficialsandbypersonnelof theCarrier, includingwithrespect toasearchof thepassengerandthepassenger’sbaggage.

Rule13: BAGGAGEACCEPTANCE

(A) Applicability

TheserulesapplytotransportationofbaggageontheservicesoftheCarrier.See"AppendixA"forspecificdetailsanddimensionallimitations,andallassociatedfeeschargedbyCarrier.Wherechargesandfeesarereferredtowithinthissection,theCarrierwillberesponsiblefordeterminingandpostingsaidfeesand,theCarrierorit’sagentwillberesponsibletocollectsaidfees.

(B) ConditionsofAcceptanceofCheckedandUncheckedBaggage

The Carrier will accept for transportation as baggage, any good that is necessary orappropriateforthewear,use,comfort,orconvenienceofthepassengerforthepurposeofthetrip,subjecttothefollowing:



(C) CheckedBaggage

1. Otherthanasindicatedunder"AppendixB"andthepurchasedfarefamilyapplicabletothecarriage,checkedbaggagewillbecarriedforadditionalfeesandchargesassetoutunder“AppendixA".

2. Once theCarrier or their agent takespossessionof thepassenger’schecked baggage, the Carrier or their agent will issue a baggageidentificationtagforeachpieceofcheckedbaggage.Aportionofthistagwillbeprovidedtothepassengerandeachbagwillbeaffixedwiththecorrespondingremainingportionofthetag.

3. Checkedbaggagewillbecarriedonthesameaircraftasthepassengerunless the baggage is delayed, or the Carrier decides that it isimpracticaltocarrythebaggageonthesameaircraft.Incaseofdelay,theCarrierwilltakereasonablestepstoinformthepassengeronthestatus of the baggage and arrange to deliver the baggage to thepassenger unless applicable laws require the presence of thepassenger for customs clearance. Carrier shall notbe liable for anydelayswhichariseoutsidethecontroloftheCarrier,includingbutnotlimitedtodelaysrepatriatingbaggagewhichariseeitherfromaForceMajeure or the acts of persons which are not acting as agent forCarrier.

4. Allcheckedbaggagemustcomplywiththesize,weight,anddimensionlimitationssetoutin"AppendixA".

(D) MaximumCheckedBaggageAllowance

TypeofService MaximumNumberofCheckedBags

Permitted

MaximumWeightPerBag

DimensionPerBag

EconomyClass Thereisnolimitationonthenumberofcheckedbags,providedhowever,thataccommodationofanybaggageinexcessof3bagsperPassengerwillbesubjecttoavailabilityandtheabilityofCarriertoaccommodatebasedonspaceandweight

requirementsontheaircraft.

23kg(50lbs) Maximumlineardimensionsper

checkedbagmustnotexceed158cm.

1. Themaximumlineardimensionsofapieceofbaggagearecalculated

by adding together its greatest outside height, width and length –wheelsandhandlesincluded.

2. Thisprovisiondoesnotapplytoaidsforpersonswithdisabilities.SeeRule17:(F)below.



3. Carriermayacceptadditionalbagsinexcessof3bagsperPassengerin its sole and absolute discretion and subject to the applicableAdditionalBag fees,andoverweightoroversizesurcharge fees thatmaybeapplicable.

(E) UncheckedBaggage(Carry-onbaggage)

1. Afreeallowanceofsinglepieceofuncheckedbaggageperpassengeris permitted for under seat storage only (“Personal Item”). Thedimensionsandweightofthepersonalbagshallnotexceed15cmx33cmx43cm(6inx13inx17in)and7kg(15.5lb)(“PersonalBagDimensions”).Anyadditional uncheckedbaggageor anyuncheckedbaggagewhichexceedsthePersonalBagDimensionsshallbesubjecttotheCarry-onCabinBaggagesize,weight,anddimensionlimitationsandfeessetoutin"AppendixA".

2. For size,weight limitations and fees charged to transport all otherUncheckedbaggage–See"AppendixA".

3. Note: This provision does not apply to aids for persons withdisabilities.SeeRule17:(F)below.

4. Objectswhicharenotsuitable forcarriageascheckedbaggage(e.g.delicatemusicalinstruments)willonlybeacceptedfortransportationin the passenger cabin of the aircraft if arrangement is made aminimumof48hourspriortoflight,andwheretheCarrieragreestocarrythespecificobject.BaggageFeesapply–See"AppendixA".

5. Passengersareresponsibleforadutyofcarewhenpackingbaggage.Should a passenger elect to pack fragile or semi-fragile items incheckedbaggage,theyshouldensurethattheseitemsnotbeplacedinside pouches or near the exterior wall of the bag. Any damageincurredasaresultoftheimproperpackagingofbaggageisthesoleresponsibility of the passenger. Ordinary wear and tear is notcompensabledamage,anddamagesolelytotheinternalcontentsofbaggage, without accompanying damage to the exterior of suchbaggage is not compensable, and Carrier shall have no liability fordamage sustained by items inside baggagewhichwere improperlypackaged.

6. Ifapassengerisuncertainwhetheranobjectorobjectsissuitableorwillbeacceptedasbaggage,itisthepassenger’ssoleresponsibilitytocontacttheCarrierortheirrepresentativeforfurtherinformationastotheacceptanceofthegoodsfortransport.

7. Applicable fees will be applied per "Appendix A" which includeapplicablerates.

8. TheCarrieratalltimereservestherighttolimitbaggagebasedontheoperational,volumetricorweightlimitationsoftheaircraft.



Rule14: COLLECTIONANDDELIVERYOFBAGGAGE

(A) General

1. Onlythepassengerwhowasgivenabaggageidentificationtagwhenthe Carrier took possession of the baggage is entitled to acceptdeliveryofthebaggage.

2. If thepassengerclaiming thecheckedbaggageisunable toproducehis/her portion of the baggage identification tag and identify thebaggagebymeansofitsbaggageidentificationtag,theCarrierortheiragentmustreceivesatisfactoryproofthatthebaggagebelongstothepassengerinquestionbeforedeliveringthebaggagetothepassenger.

3. Acceptanceofthebaggagewithoutcomplaint,withinthetimelimitsstipulated in Rule 25:(B), by the passenger in possession of thebaggage identification tag isevidence that theCarrierdelivered thebaggage in good condition and in accordance with this tariff. Anyclaimsfordamagetocheckedbaggagemustbemadeattheairportatthetimeofthepassengeracceptsthecheckedluggageandfailuretodoso,willresultintheforfeitureofanyclaimagainstCarrierinregardtodamagesustainedtocheckedbaggage,andareleaseoftheCarrierforanypotentialliabilityrelatedtothebaggage.

(B) ExcessValueDeclarationCharge

TheCarrierdoesnotprovideanymethodforinsuringforexcessvaluations.SeeRule25:fortheCarrier'slimitationofliability.

Note: Thisprovisiondoesnot apply to aids forpersonswithdisabilities. SeeRule17:(F)below.

(C) ItemsUnacceptableasBaggage

ThefollowingitemsareunacceptableasbaggageandwillnotbetransportedbyCarrier:

1. Items which are forbidden to be carried by the applicable laws,regulations,orordersofanycountrytobeflownfrom,to,orover.

2. Items containing substanceswhich thepossessionoruse thereof isprohibitedorrestrictedunderapplicablelaws,regulations,orordersofanycountrytobeflownfrom,to,orover.

3. Itemswhicharelikelytoendangertheaircraftorpersonsorpropertyonboardtheaircraft.Theseunacceptable itemsarespecified in theInternational Civil Aviation Organization (ICAO) TechnicalInstructionsfortheSafeTransportofDangerousGoodsbyAirandtheInternational Air Transport Association (IATA) Dangerous GoodsRegulations.

4. Items,whichintheCarrier’ssoleandabsoluteopinionareunsuitablefor carriagebecauseof theirweight, sizeor character, for example,fragileorperishableitems.



5. Liveanimals.

6. Firearms,subjecttothetermsandconditionsspecifiedinRule14(J).

7. Weaponssuchasantiquefirearms,swords,knivesandothersimilaritemsmaybeacceptedascheckedbaggageattheCarrier’sdiscretion,providedtheyaresuitablypacked.

8. The passenger shall not include in the checked baggage fragile orperishable items including, but not limited to delicate musicalinstruments, photographic or cinematographic equipment, smartphones,tabletsorlaptopcomputers,televisionsormonitors(unlessin their original packaging), money, jewellery, pottery, preciousmetals, glassware or items made of glass, silverware, negotiablepapers, securities or other valuables, businessdocuments, samples,passports,glassbottles,criticalmedicationsandotheridentificationdocuments.

9. Sporting equipment not packed in a suitable rigid or hard shellcontainer, including but not limited to archery equipment, golfingequipment,skiandsnowboardequipmentandhockeyequipment.

(D) RighttoRefuseCarriageofBaggage

1. The Carrier will refuse to carry as checked baggage any bag thatCarrierhasdiscoveredtocontainanyunacceptableitemmentionedin(C)aboveandwhenthepassengerfailstoprovideCarrieroritsagentwithpriornoticethattheywishtocarrysuchanitemintheirbaggage.

2. TheCarrieroritsagentwill,attheirsolediscretion,refusetocarryanybaggagebecauseofitssize,shape,weightorcharacter.

3. TheCarrierwillrefusetocarrycheckedbaggageifitdeterminesthatthebaggagehasnotbeenproperly and securelypacked in suitablesuitcasesorcontainers.

4. The Carrier will refuse baggage which does not comply with theapplicablescreeningguidelines, includingthoseguidelinesenforcedby theCanadianAirTransport SecurityAuthoritypertaining to theidentificationofdrugsandnarcoticscarriedinbaggage.

5. TheCarrierreservestherighttorefuseexcessbaggageforoperationalreasons.

6. Where Carrier accepts Baggage, which contains items or baggagewhichareunacceptableforcarriage,suchacceptancebyCarriershallnotbedeemedtobeaconsentorwaivertothePassengersubmittingsuchitemsorbaggagewhichareunacceptableforcarriage.

Note:Thisprovisiondoesnotapplytoaidsforpersonswithdisabilities.Rule17:(F)below.

(E) RightofSearch

TheCarrieror itsagentmayrequestthepassenger topermitasearchtobeconductedofhis/herpersonandbaggage.TheCarrieroritsagentmaysearchbaggageinthepassenger’s



absence.Thepurposeofanysearchistoensureaircraftandpassengersafety,securityandtodetermine whether the passenger is in possession of or if the baggage contains itemsmentionedin(C)aboveoranyarmsorammunitionwhichhavenotbeenpresentedtotheCarrieroritsagent.Ifthepassengerrefusestocomplywiththerequestforsearch,theCarrieroritsagentmayrefusetocarrythepassengerand/orhis/herbaggage.

(F) PerishableItems

TheCarrieroritsagentwillnotacceptperishableitemsaspartofthepassengerscheckedbaggage allowance, and passengers shall not check or attempt to check as baggage suchperishableitems.Carrierwillnotbeliableforanyspoilage;thisincludesanyspoilagewhichresultsfromdelaysthatmightoccurorhaveoccurredduringthepassenger’stravelswiththeCarrier.

(G) Wheelchairs

TheCarrierwillpermitpassengerstocheck-inone(1)manualorelectric(battery-powered)wheelchairsormobilityaids,free-of-chargeascheckedbaggage,regardlessofthefaretypepurchasedincludingthefollowingitems:

1. Anelectricwheelchair,ascooteroramanuallyoperatedrigid-framewheelchair;

2. Amanuallyoperatedfoldingwheelchair;

3. Awalker,acane,crutchesorbraces;

4. Anydevicethatassiststhepersontocommunicatebetter;and

5. Anyprosthesisormedicaldevice.

Duetothesizeandconfigurationofbatteriesonmotorizedwheelchairs,Carriermaynotbeable to accommodate all devices. The customer should call Carrier’s customer servicerepresentativesat(204)888-HELP(4357)formoreinformation.

In the case of electrical devices, the batteriesmustmeet the requirements set out in theapplicabledangerousgoodsregulations.

(H) Strollers

Whentravelingwithachild,Carrierpermitstheguardianpassengertocheckorgatecheck,asspecifiedbytheCarrierfromtimetotime,two(2)ofthefollowingitemsperchildorinfantascheckedbaggage,freeofbaggagechargesandregardlessofthefaretypepurchased:

1. Strollerorpusher;

2. Portacotandbedding;

3. Infantchildrestraintdevice(carseats);and

4. Portablehighchairs.

EachoftheaboveitemsmustbepackagedappropriatelyfortransportandtheCarrierwillnot provide packagingmaterials to the passenger. If the passenger fails to appropriatelypackagesuchitems,theCarriermaydenytheitems.Infantchildrestraintdevice(carseats)mayonlybegatechecked.



(I) SportingEquipment

TheCarrierwillacceptsportingequipmentifitispackedappropriately(toavoiddamage)and that it meets the checked baggage/overweight/oversize baggage size and weightrestrictions.Itemsover23kg(50lbs)orthedimensionallimitationswillbesubjectedtotheoverweight/oversizebaggage fees.ArrangementsmustbemadewithCarrier,beforesuchitemscanbetransportedbytheCarrier,aminimumof48hourspriortoscheduleddeparture.Applicablefeeswillbeappliedper"AppendixA".

(J) Firearms

Firearms for hunting and sporting purposes may be accepted as checked baggage inaccordancewiththeInternationalCivilAviationOrganization(ICAO)TechnicalInstructionsfor the Safe Transport of Dangerous Goods by Air and the International Air TransportAssociation(IATA)DangerousGoodsRegulations.FirearmsshallbedeclaredandfailuretodeclarefirearmisdeemedtobeabreachoftheContractofCarriage.Firearms,otherthanforhuntingandsportingpurposesareprohibitedfromcarriageasbaggage.ArrangementswithCarriermustbemadebeforesuchitemscanbetransportedbytheCarrieraminimumof48hourspriortoscheduleddeparture.

TheCarrierwillacceptonlythefollowingtypesoffirearms:Shotguns,BBguns,pelletguns,Starterpistols,UnrestrictedRifles,Airpistols,Paintballguns(Pleasenote:carbondioxidecartridges/tanksforpaintballgunswillonlybeacceptedifempty,withthevalvesecuredintheopenposition).Tasersandstungunsareprohibitedfortransport.

TheCarrierwillaccept firearms for travel if the itemsarepacked inaccordancewith thefollowingrequirements:

1. Eachfirearmiscarriedandpackagedinalocked,heavy-dutycontainerorhard-sided(opaque)guncase.

2. Each firearm carried is accompanied by the appropriate firearmcertificateandsigneddeclaration.

3. Eachfirearmisunloaded.

4. Thepassengerwillhavenoaccess to the firearmsonce these itemshave been checked in. Extra and overweight baggage charges willapply if anybag exceeds the checkbaggageallowances for the faretype.

5. Noammunitionwillbecarried.

(K) FishingEquipment

Includesone fishingrodandone tacklebox.Fishingrodsmustbeencasedinahard-shellcylinderfishingrodcontainer.Applicablefeeswillbeappliedper"AppendixA".

(L) MusicalInstruments

Smallinstrumentsmaybebroughtonascarry-onbaggageprovidedthattheymeetthesizeandweightrequirements,andsubjecttoapplicablefees.Fortheavoidanceofdoubt,musicalinstrumentsshallbeproperlypackedincludingplacementoftheinstrumentinsideahard-



sidedcasesuitableforthatinstrument.Instrumentsmayalsobeacceptedascheckedbaggagewhentheyareproperlypacked,andApplicablefeeswillbeappliedper"AppendixA".ThelimitationsofliabilitystatedinthisTariff,includingthosestatedinRule25:(D),continuetoapplytoallmusicalinstruments.

Musicalinstrumentsmayonlybecarriedinthecabinprovidedthattheydonotexceedthesizeandweightrequirements forcarry-onbaggage.Thepurchaseofanadditionalseatorseatsisnotpermittedformusicalinstrumentsforsafetyreasons.Musicalinstrumentsmaybe accepted asCheckedBaggagepursuant to the termsand restrictions contained in thisTariff.

Shouldaflightbeaccomplishedusinganaircraftdifferingfromtheoriginalaircraftscheduled(substitution),theCarriermaydenycarriageofmusicalinstrumentsshouldthereplacementaircraft be unable to accommodate certain instruments, or the policies of a replacementCarrierdifferfromthisTariff.

AsthereisnoadditionalinsuranceformusicalinstrumentsavailablethroughtheCarrier,itis highly recommended for those passengers transportingmusical instruments to obtainadditionalinsurancethroughanindependentsource.

(M) Delay,DamageorLossofBaggage

1. BaggageLiabilityLimits

Liabilitylimitsfordelay,damageorlossofbaggagecanbefoundinRule25(B)(1)

2. InstructionsforAffectedPassengersofDelayedBaggage

a) Delay–apassengerwhodoesnotreceivetheirbaggageattheexpectedplaceandtimemustdulycompleteaPropertyIrregularityReport(PIR)oraWorldTracerReport and submit it to the Carrier at “[email protected]”. The Carrier’sBaggage Department communicates by email only. It is recommended thatpassengerscompilealistofitemsinsidethebagassoonaspossible.Duringtheperiodwithout themissing baggage, reasonablepurchases of necessary itemsthatqualifyasinterimexpensesarereimbursablebytheCarrier.Theseitemsarerestrictedtoitemsrequiredforthepurposeofthetraveltaken.Obligationsofthepassengerare tominimise their loss inanticipationofhaving theirbelongingsreturned.TheCarrierrequiresreceiptswithrequestsforreimbursement.

b) Damage–apassengerwhoidentifiesdamagetobaggagethatisnotpre-existing,mustpromptlycompleteaPropertyIrregularityReport(PIR)andsubmitittotheCarrier at “[email protected]”. The Carrier’s Baggage Departmentcommunicatesbyemailonly.TheCarriermayrequestarepairestimatefortherepair of damaged baggage. The Carrier in its sole discretion will make adeterminationastowhethertoprovidecompensationforrepairorreplacementofdamagedbaggage.

c) Loss–If21dayselapsesfromthedateonwhichthebaggageshouldhavebeenplaced at the passenger’s disposal, the baggage will be declared lost. If apassengerhasnotdulycompletedandsubmittedaPropertyIrregularityReport(PIR) or a WorldTracer Report during the 21-day time period, any claim orpotentialclaimwillbevoid.



PARTIII–ATTHEAIRPORT/DURINGTRAVEL

Rule15: ACCEPTANCEOFCHILDRENFORTRAVEL

(A) General

1. Infants,andChildrenundertwelve(12)yearsofage,accompaniedinthesamecabinbyapassengereighteen(18)yearsofageorolder,willbe accepted for travel. Unaccompanied Infants and Children undertwelve(12)yearsofagewillnotbeacceptedforcarriagebyCarrier.

2. Persons entrusted with the care of infants and children must becapableofdischargingthisduty.

3. Infantsundertwo(2)yearsofageonthedateoftraveldonotrequirethat a seat be purchased if they are sitting on an accompanyingpassenger'slap.

4. Onlyoneinfantundertheageoftwo(2)yearsmaybeheldinthelapofanaccompanyingpassengereighteen(18)yearsorolder.

5. No single passenger shall be responsible formore than one infantwhethertheinfantisheldonthelapofanaccompanyingpassengerorwhere a seat has been purchased for the infant and the infant issecuredinanapprovedchildrestraintdevice(carseat).

6. An infant under two years (2) of age at the time of departure butreaching their second (2nd) birthday during the continuing/returnflight(s)willrequireaseattobepurchasedforthecontinuing/returnflight(s).

7. Infants less than two (2) years of age occupying a seat must beproperlysecured inaTransportCanadaandCarrierapprovedchildrestraintdeviceandaseatmusthavebeenpurchasedtoaccommodatethechildrestraintdevice.

8. Allchildren,twoyears(2)ofageorolder,musthavepurchasedandbeenassignedaseat.

9. Allchildren,twelve(12)yearsofageorolder,willbeabletotravelunaccompaniedwithoutsupervisiononnon-stopflights,andwillbeconsideredtobeanadultfortransportationpurposes.

(B) AcceptanceofInfantsandChildren

FortravelwithinCanada

Age Accepted Conditions0daysto23

months(infant)Yes Infants must be accompanied by a passenger who is

eighteen (18) years of age or older. Exceptionsmay bemade if the infant is accompanied by a parent or legalguardianwhoisundereighteen(18)yearsofage.



Only one infant is permitted per adult passenger. Theinfantmaytravelfreeofchargewhentheinfantisheldonanaccompanyingadult’slap.AninfantforwhomaseatispurchasedmustbeproperlysecuredinaCarrierandTransportCanadaapprovedchildrestraintdevice*andaseatmusthavebeenpurchasedattheapplicableperseatfarepricechargedbyCarrier.

2to12yearsold(child)

Yes,ifaccompanied

Achildmustbeaccompaniedbyaticketedpassengerof18yearsorolderfortheentiretrip.ThesepassengersareconsideredtobeachildforthepurposeofairtravelandwillpaytheapplicablepriceforaseatattheapplicableperseatfarepricechargedbyCarrier.TheuseofaCarrierandTransportCanadaapprovedchildrestraintdevice*isoptionalforchildrenagetwoandup.

12yearsofageandolder

Yes These passengers are eligible to travel unaccompaniedandunsupervisedonnon-stopflightsonly.These passengers are considered to be adults for thepurposeofairtravelandwillpaytheapplicablepricefora seat at the applicable per seat fare price charged byCarrier.

*To view Transport Canada’s Advisory Circular on Child Restraint Systems, please see:https://www.tc.gc.ca/eng/civilaviation/opssvs/managementservices-referencecentre-acs-600-605-003-493.htm

(C) Documentation

1. For travel within Canada, passengers under 18 years of age areencouragedtocarryidentificationsuchasapassport;anoriginalbirthcertificateoranon-governmentphotoID,e.g.studentcard.

2. Inadditiontotheabove,theCarriermayrequirepresentationofthefollowingdocumentswhenchildrenareaccompaniedbyanadult:

3. Documentsestablishinglegalcustody;

4. Parentalconsentletterauthorizingtravel;and

5. Deathcertificateifoneparentisdeceased.

(D) AssignmentofSeatstoChildrenundertheAgeof14Years

1. Assigning seats In order to facilitate the assignment of a seat to a child who is under the age of 14 years in close proximity to a parent, guardian or tutor in accordance with the APPR, the Carrier will, at no additional charge:

(a) assign a seat before check-in to the child that is in close proximity to their parent, guardian or tutor; or (b) if the carrier does not assign seats in accordance with paragraph (a), do the following:



(i) advise passengers before check-in that the carrier will facilitate seat assignment of children in close proximity to a parent, guardian or tutor at no additional charge at the time of check-in or at the boarding gate, (ii) assign seats at the time of check-in, if possible, (iii) if it is not possible to assign seats at the time of check-in, ask for volunteers to change seats at the time of boarding, and (iv) if it is not possible to assign seats at the time of check-in and no passenger has volunteered to change seats at the time of boarding, ask again for volunteers to change seats before take-off.

2. Proximity to adult’s seat

The Carrier will facilitate the assignment of a seat to a child who is under the age of 14 years by offering, at no additional charge,

a) in the case of a child who is four years of age or younger, a seat that is adjacent to their parent, guardian or tutor’s seat;

b) in the case of a child who is 5 to 11 years of age, a seat that is in the same row as their parent, guardian or tutor’s seat, and that is separated from that parent, guardian or tutor’s seat by no more than one seat; and

c) in the case of a child who is 12 or 13 years of age, a seat that is in a row that is separated from the row of their parent, guardian or tutor’s seat by no more than one row.

If a passenger is assigned a seat in accordance with the above paragraph that is in a lower class of service than their ticket provides, the carrier will reimburse the price difference between the classes of service, but if the passenger chooses a seat that is in a higher class of service than their ticket provides, the carrier may request supplementary payment representing the price difference between the classes of service. Ifapassengerwishestopre-selectparticularseatsforthemselvesandachild,orchangetheseatsassignedtothembytheCarrier,theCarrierwillchargetheapplicablefeeforeachseat,assetoutinthistariff.

Rule16: UNACCOMPANIEDMINORS

TheCarrierdoesnotofferunaccompaniedminorservices.

Rule17: CARRIAGEOFPERSONSWITHDISABILITIES

Inthecaseofcodeshare,Passengersareadvisedthatthecarriageofpersonswithdisabilitiesrulesapplicableto their transportationare thoseof thecarrier identifiedonyour ticketandnotofthecarrieroperatingtheflight.



(A) AcceptanceforCarriage

TheCarrierwillmakeeveryreasonableefforttoaccommodateapersonwithadisabilityandwillnotrefusetotransportapersonsolelybasedonhis/herdisability.Ininstanceswhenrefusingtransportationtoapersonwithadisabilityisnecessary,theCarrierwillprovideanexplanationtothepersonforthedecisiontorefusecarriageatthetimeoftherefusal.

(B) AcceptanceofDeclarationofSelf-Reliance

Except for applicable safety-related rules and regulations, Carrier will accept thedeterminationmadebyoronbehalfofapersonwithadisabilityas toself-reliance.Onceadvised that he or she is “self-reliant,” the Carrier will not refuse such passengertransportationonthebasisthatthepersonwithadisabilityisnotaccompaniedbyapersonalattendantorbasedontheassumptionthatthepassengermayrequireassistancefromairlineemployees in meeting the passenger’s needs such as assistance with eating, using thewashroomfacilitiesoradministeringmedicationwhicharebeyondtherangeofservicesthatarenormallyofferedbyCarrier.

(C) MedicalClearance

TheCarrierwillnotautomaticallyrequireamedicalclearanceforpersonswithdisabilitiesasaconditionoftravel.Rather,theCarriermay,ingoodfaithandusingitsreasonablediscretion,determinethatapersonwithadisabilityrequiresmedicalclearancewheretheirsafetyorwell-being,intermsofsuchthingsasassistancewitheating,usingthewashroomfacilities,orthatofotherpassengersisinquestion.WheretheCarrierrefusestotransportapassengerforsuchreasons,awrittenexplanationmustbeprovidedatthetimeofrefusal.Whenmedicalclearanceisrequired,theCarriermayassessaperson’sfitnesstotravelbasedoninformationand/ordocumentationsubmittedbythepersonwithadisability(suchasanotefromtheperson’sphysicianorhealthcareprofessional).

(D) AdvanceNotice

WhereapassengerrequestsaservicesetoutinthisRuleatleast36hourspriortodeparture,theCarrierwillprovidetheserviceifCarrierhasconfirmedsuchservicewillbeprovided.Such requests should bemade by the passenger at the time of reservation, and as far inadvanceoftravelaspossible.Whereapassengerrequestsaservicelessthan36hourspriortodeparture,theCarrierwillmakeareasonableefforttoprovidetheservice.

(E) SeatingRestrictionsandAssignments

When a person identifies the nature of his or her disability, the Carrier will inform thepassenger of the available seats that are most accessible and then establish with thatpassengeranappropriateseatassignment.Passengerswithadisabilitywillnotbepermittedto occupy seats in designated emergency exit rows, or otherwise in accordance withapplicablesafety-relatedrulesandregulations.Personswithdisabilitiesandtheirattendants,whowillmeetthepersons’disability-relatedneeds,willbeseatedtogether.Attendantsarerequiredtohaveavalidflightvoucherandaretreatedinallotherrespectsasapassenger.



(F) AcceptanceofAids

TheCarrierwillpermitpassengerstocheck-intheirmanualorelectric(battery-powered)wheelchairsormobilityaids,free-of-charge,inadditiontothecheckedbaggageallowance,regardlessofthefaretypepurchasedprovidedthat:

(a) awheelchair,manual or electric (exceptwhenaircraft designdoesnotpermitcarriageofthemobilityaid);

(b) Inthecaseofelectricaldevices,thebatteriesmeettherequirementssetoutinIATADangerousGoodsRegulations

(c) Awalker,acane,crutchesorbraces;

(d) Anydevicethatassiststhepersontocommunicate;and

(e) Anyprosthesisormedicaldevice.(f) Theassemblinganddisassemblingofmobilityaidswillbeprovidedbycarrier,

exceptthatsuchassistancewillnotbeconsideredtohaveoccurredduringthecarriage.Intheeventthatanydamageorlosstosuchmobilityaidasaresultoftheassemblyanddisassembly,carriershallnotbeliableforsuchdamageorthereplacementcostofsuchmobilityequipment,exceptifpassengercanestablishgrossnegligenceonthepartofCarrieroritsagents.

Wherepossible,theCarrierwillallowpersonswithdisabilitiestoretainanyitemsoutlinedin(b),(c)or(d)attheirseat.

Wherespacepermits,Carrierwill,withoutcharge,permit theperson tostoreamanuallyoperatedfoldingwheelchairandsmallaidsinthepassengercabinduringtheflight.

Wheelchairsandmobilityaidswillbethelastitemstobestowedintheaircraftholdandthefirstitemstoberemoved.

Note:Forprovisionsrelatedtolimitationsofliabilityregardinglossof,damageto,ordelayindeliveringmobilityaids,refertoRule25:(D)11.

(G) ManuallyOperatedWheelchairAccess

TheCarrierwillpermitthepersonwhousesamanuallyoperatedwheelchairtoremaininthewheelchairtotheextentpracticable.

(H) ServiceAnimals

TheCarrierwillacceptfortransportation,withoutcharge,aserviceanimalrequiredtoassistapersonwithadisabilityprovided that theanimal isproperlyharnessedandcertified inwritingashavingbeentrainedbyaprofessionalserviceanimalinstitutioninaccordancewithparagraph(D)ofthisrule.ThepassengermustdeclaretotheCarrierthebreedoftheserviceanimalanditsapproximatedimensionsandweight.Forthecomfortofallpassengers,theCarrierortheiragentwilldetermine,inconsultationwiththepersonwithadisability,wherethepersonandServiceAnimalwillbeseated.TheCarrierwillassignaseattotheperson,providedthattheCarrierhasbeennotifiedinadvance,whichprovidessufficientspaceforthe person and the Service Animal and the Carrier will permit the Service Animal toaccompany the person on board the aircraft and to remain on the floor at the person’s



passenger seat. Where there is insufficient floor space in the seat row of the person’spassengerseat,Carrierwillpermittheserviceanimaltoremainonthefloorinanareawherethepersoncanstillexercisecontrolovertheanimal.

ServiceAnimalsthatarecausingadisruption,includingbarking,chirping,howling,growling,orotherdisruptiveoccurrences,intheCarrier’ssoleandabsolutediscretion,maybedeniedcarriage.ThePassengerassumesfullresponsibilityfortheServiceAnimalandshallmakeallnecessaryarrangements toobtainvalidhealthandvaccinationcertificates,entrypermits,andotherdocumentsrequiredbycountries,statesorterritoriesforentryortransit.Intheabsenceofsuchdocumentation,theServiceAnimalwillnotbeacceptedforcarriage

(I) EmotionalSupportAnimals

Emotional support animals limited to domestic dogs and cats will be permitted at thediscretionof theCarrierandsubject toapplicable fees.Carrierwill requireanote fromadoctor,licensedtopractisebyaself-regulatoryCollegeofPhysiciansandSurgeons,orothercomparable regulator, in the passenger’s home jurisdiction, prescribing the use of thespecifiedemotionalsupportanimalaboardanaircraft.Suchnotemustbedatedwithinoneyearofthedateoftravel.

Emotionalsupportanimalsmustnotbelargerthantopermittheanimaltoeitherrestonthepassenger’slaporundertheseat.

(J) ServicestobeProvidedtoPersonswithDisabilities

The Carrier will make best efforts to ensure that services are provided to persons withdisabilitieswhenarequestforsuchservicesismadeatleast72hourspriortodeparture.TheCarrierwillmake reasonable efforts to accommodate requestsnotmadewithin this timelimit.Servicestobeprovideduponrequestwillinclude:

1. Assistingwithregistrationatthecheck-incounter;

2. Assistinginproceedingtotheboardingarea.Carrierwillnotbeableto have a representative stay with you at all times. Once at thedeparturegate,arepresentativecancheckinonyouperiodically;

3. Assistinginboardinganddeplaning.Passengermustbepresentpriortothebeginningofboardingtoreceivethisservice.;

4. Assisting instowingandretrievingcarry-onbaggageandretrievingcheckedbaggage;

5. Assistinginmovingtoandfromanaircraftlavatory;

6. Assistinginproceedingtothegeneralpublicareaor,insomecases,toarepresentativeofanothercarrier;

7. TransferringaPassengerbetweentheperson’sownmobilityaidsandairplaneseatingamobilityaidprovidedbytheCarrier;

8. Transferring a person between a mobility aid and the person’spassengerseat;

9. Providing limited assistancewithmeals, such as openingpackages,identifyingitemsandcuttinglargefoodportions;



10. InquiringperiodicallyduringaflightaboutaPassenger’sneeds;and

11. BriefingindividualPassengerswithdisabilitiesandtheirattendantonemergencyproceduresandthelayoutofthecabin.

(K) BoardingandDeplaning

Whereapersonwithadisabilityrequestsassistance inboardingorseatingor instowingcarry-onbaggage, theCarrierwillallowtheperson,uponrequest, toboard theaircraft inadvanceofotherpassengerswheretimepermits.TheCarriermayalsorequireaperson,evenintheabsenceofarequesttodoso,toboardtheaircraftinadvanceofotherpassengersinorderthatithasenoughtimetoprovidetherequestedassistance.

(L) CommunicationandConfirmationofInformation

Announcements to passengers concerning stops, delays, schedule changes, connections,onboard services and claiming of baggage will bemade in visual, verbal and/or writtenformat(includingBraille)topersonswithdisabilitieswhorequestsuchaservice.

Totheextentpracticable,theCarrierwillsupplyawrittenconfirmationofservicesthatitwillprovidetothatperson.

Modification to reflect that pre-boarding can occur upon request of the person with adisabilityaswellasarequirementbytheCarrierwillbeaccommodatedbyCarrierto theextentpracticable.

(M) OxygenandPersonalOxygenConcentrators

Passengerscannotbringtheirownoxygenonboard,exceptPersonalOxygenConcentrators.Liquidoxygenisforbiddenonallaircraft.

Passengers can carry onboard aircraft and utilize Carrier approved personal oxygenconcentrators,subjecttothefollowingconditions:

1. At least 48 hours prior to departure, passenger must inform theCarrierofhis/herintenttouseapersonaloxygenconcentratorduringtheflight.TheCarrierwillmakeareasonableefforttoaccommodatepassengerswho fail to informtheCarrierofhis/her intent touseapersonaloxygenconcentratoratanytime.

2. PassengersmustobtainmedicalclearancefromtheCarrierastothepassenger’sabilitytotravelandtodeterminetherateofoxygentobemaintained.

3. ThepersonaloxygenconcentratormustbeofatypeapprovedbytheCarrierandmustbefreeofoilandgrease.Somerestrictionsapplytocertaintypesofpersonaloxygenconcentratorsthatcannotbesafelystowedduringflight.

4. Passengers must bring extra batteries as part of their carry-onbaggage, in an amount specified by the Carrier. Batteries are notacceptedascheckedbaggage.Batteriesmustbepackagedinamannerthatprotectsthemfromshortcircuitandphysicaldamage,andawayfrommetal objects such as keys, coins, etc. Extrabatteriesmustbe



enoughtocovertheuseofthepersonaloxygenconcentratorfortheentire duration of the travel itinerary, including connection time,check-in and travel buffer. The ability to recharge battery duringconnectionisnotavailable.

5. Personaloxygenconcentratorsandextrabatteriesareacceptedfreeof charge, in addition to the normal carry-on baggage allowance,providedtheycanbesafelystowedunderneaththeseat.However,thearea around the personal oxygen concentrators must be clear ofblankets,coats,andotherpiecesofcarry-onbaggage.

6. Check-in isnotpermitted throughtheweb.Check-inmustbemadewithanairportagentatanycheck-inposition.

Rule18: ACCEPTANCEOFANIMALS

These rules apply to transportationof animals in the cabinof the aircraft on the services of theCarrier.See "AppendixA" forallassociated fees chargedby theCarrier in regard to the acceptance andcarriageofanimals.TheCarrierwillagreetocarryanimalssubjecttothefollowingconditions:

(A) General

1. The Carrier will accept for carriage in the passenger cabin of theaircraftanimals/pets,limitedtodomesticdogsandcats,providedtheanimal(s)is/areaccompaniedbyapassenger,incompliancewiththeIATALiveAnimalRegulations.

2. Animals must be contained in a clean, leak/escape proof cage orcontainer/kennelwithadequatespaceforthecomfortoftheanimal.Thecageorcontainer/kennelmustbeapprovedbytheCarrier.Forcarriage in thepassengercabin, thekennel/cagemust fitunder theseatinfrontofthepassenger.Thereistobeonlyoneanimalinanyonecontainerunit.

3. An animal and its containerwill incur excess baggage chargeswillapplyandthepassengerwillbeobligedtopaytheapplicablecharges.

4. Amaximumoffour(4)animalswillbeaccommodatedinthecabinperflight.

5. Thepassengerassumesfullresponsibilityfortheanimal.Beforetheanimalisacceptedforcarriage,thepassengermustmakeallnecessaryarrangementstoobtainvalidhealthandvaccinationcertificates,entrypermits and other documents required by countries, states orterritoriesforentryortransit.Intheabsenceofsuchdocumentation,theanimalwillnotbeacceptedforcarriage.



Rule19: GROUNDTRANSFERSERVICES

(A) General

1. Except as necessitated by an operational diversion which requiresrepatriationof passengers via ground-based transportation, Carrierdoes not maintain, operate or provide ground transfer servicesbetweenairportsorbetweenairportsandcitycentres.

2. The provision of or repatriation of passengers via ground-basedtransportation notwithstanding, any ground transfer service isperformedby independentoperatorswhoarenot and shall notbedeemedtobe,agentsorservantsoftheCarrier.

3. Anyeffortbyanemployee,agentorrepresentativeoftheCarrierinassisting the passenger to make arrangements for such groundtransfer service shall in no way make the Carrier or the Carrier’semployee,agentorrepresentativeliablefortheactsoromissionsofsuchanindependentoperator.

Rule20: SCHEDULEIRREGULARITIES/FLIGHTDISRUPTIONS

(A) Applicability

This rule applies to all passengers irrespective of the price which they have paid fortransportation.

(B) General

1. TheCarrierwillmakeallreasonableeffortstotransportthepassengerandhis/herbaggagewithreasonabledispatch.

2. TimesshownonthepassengerticketsorelsewhereareapproximateandnotguaranteedandformnopartoftheContractofCarriage.

3. TheCarrierwillnotberesponsibleforerrorsoromissionseitheronpassengerticketsorotherrepresentationofschedules.Noemployee,agentorrepresentativeoftheCarrierisauthorizedtobindtheCarrierbyanystatementorrepresentationregarding thedatesor timesofdepartureorarrival,oroftheoperationofanyflight.

4. The Carrier will not guarantee and will not be held liable forcancellations or changes to flight times that appear on passengers’ticketsduetoforcemajeure.

5. Inthecaseofscheduleirregularities,theCarrierwillgivepriorityforassistancetoanypersonwithadisability.

6. TheCarrier,attheirowndiscretion,mayelecttoprovideanalternatemeansoftransport(suchasacharteredbus)tothefinaldestinationto complete the passenger’s journey in the event of an irregularoperation.



7. The agreed stopping places are those places shown in Carrier'stimetable as scheduled stopping places on the route. Carrier may,without notice, substitute alternative carriers or aircraft and, ifnecessary,mayalteroromitstoppingplacesshowninthetimetable.

(C) CarrierObligationsforDelaysandCancellations

Thissectionaddressesdelaysandcancellationsinthreedistinctcircumstances:

1. SituationsoutsidetheCarrier’scontrol

2. Situations within the Carrier’s control but required for safety purposes

3. Situations within the Carrier’s control1. Obligations—situationsoutsidetheCarrier’scontrol

This section applies to a carrier when there is delay or cancellation due to situations outside the carrier’s control as defined in Rule 3 (I).

A) Earlier flight disruption

A delay or cancellation that is directly attributable to an earlier delay or cancellation that is due to situations outside the carrier’s control, is considered to also be due to situations outside that carrier’s control if that carrier took all reasonable measures to mitigate the impact of the earlier flight delay or cancellation.

B) Obligations

When there is delay or cancellation due to situations outside the carrier’s control, the Carrier will provide the following:

1. Information to the passengers who are affected by a cancellation or delay:

a) the reason for the delay or cancellation; b) the compensation to which the passenger may be entitled for the inconvenience; c) the standard of treatment for passengers, if any; and d) the recourse available against the carrier, including their recourse to the Agency. e) communication of status updates to passengers every 30 minutes until a new departure time

for the flight is set or alternate travel arrangements have been made for the affected passenger or any new information as soon as feasible. This information referred to above will be provided by means of audible announcements and, upon request, by means of visible announcements.

The information referred to above will also be provided to the passenger using the available communication method that they have indicated that they prefer, including a method that is compatible with adaptive technologies intended to assist persons with disabilities;



In the case of a delay of three hours or more, the Carrier will provide alternate travel arrangements, in the form of a confirmed reservation for the next available flight that is operated by the original carrier, or a carrier with which the original carrier has a commercial agreement, and is travelling on any reasonable air route from the same airport to the destination that is indicated on the passenger’s original ticket. To the extent possible, the alternate travel arrangements will provide services that are comparable to those of the original ticket. If the alternate travel arrangements provide for a higher class of service than the original ticket, the carrier will not request supplementary payment, to a passenger who desires such arrangements; and

In the case of a cancellation, the Carrier will provide alternate travel arrangements in the form of a confirmed reservation for the next available flight that is operated by the original carrier, or a carrier with which the original carrier has a commercial agreement, and is travelling on any reasonable air route from the same airport to the destination that is indicated on the passenger’s original ticket. To the extent possible, the alternate travel arrangements must provide services that are comparable to those of the original ticket. If the alternate travel arrangements provide for a higher class of service than the original ticket, the carrier will not request supplementary payment. 2. Obligations when required for safety purposes

This section applies to a carrier when there is delay or cancellation that is within the carrier’s control but is required for safety purposes.

A) Earlier flight disruption

A delay or cancellation that is directly attributable to an earlier delay or cancellation that is within that carrier’s control but is required for safety purposes, is considered to also be within that carrier’s control but required for safety purposes if that carrier took all reasonable measures to mitigate the impact of the earlier flight delay or cancellation.

B) Delay

In the case of a delay, the Carrier will provide the following:

1. Information to the passengers who are affected by a cancellation, delay or a denial of boarding:

a) the reason for the delay; b) the compensation to which the passenger may be entitled for the inconvenience; c) the standard of treatment for passengers, if any; and d) the recourse available against the carrier, including their recourse to the Agency. e) communication of status updates to passengers every 30 minutes until a new departure

time for the flight is set or alternate travel arrangements have been made for the affected passenger or any new information as soon as feasible. This information referred to above will be provided by means of audible announcements and, upon request, by means of visible announcements.




2. If a passenger is informed of the delay less than 12 hours before the departure time that is indicated on their original ticket and the a passenger has waited two hours after the departure time that is indicated on their original ticket, the carrier will provide the passenger with the following treatment free of charge:

a) food and drink in reasonable quantities, taking into account the length of the wait, the time of day and the location of the passenger; and

b) access to a means of communication. c) if the carrier expects that the passenger will be required to wait overnight for their

original flight or for a flight reserved as part of alternate travel arrangements, the air carrier will offer, free of charge, hotel or other comparable accommodation that is reasonable in relation to the location of the passenger, as well as transportation to the hotel or other accommodation and back to the airport.

The carrier may limit or refuse to provide a standard of treatment referred if providing that treatment would further delay the passenger.

If the delay is a delay of three hours or more, provide a refund or alternate travel arrangements on a confirmed reservation for the next available flight that is operated by the original carrier, or a carrier with which the original carrier has a commercial agreement, and is travelling on any reasonable air route from the airport at which the passenger is located to the destination that is indicated on the passenger’s original ticket for a passenger who desires such arrangements.

If the alternate travel arrangements offered in accordance with the above do not accommodate the passenger’s travel needs, the carrier must

(a) in the case where the passenger is no longer at the point of origin that is indicated on the ticket and the travel no longer serves a purpose because of the delay, cancellation or denial of boarding, refund the ticket and provide the passenger with a confirmed reservation that:

(i) is for a flight to that point of origin, and (ii) accommodates the passenger’s travel needs; and

(b) in any other case, refund the unused portion of the ticket.

To the extent possible, the alternate travel arrangements must provide services that are comparable to those of the original ticket. The carrier will refund the cost of any additional services purchased by a passenger in connection with their original ticket if:

(a) the passenger did not receive those services on the alternate flight; or (b) the passenger paid for those services a second time.



If the alternate travel arrangements provide for a higher class of service than the original ticket, the carrier will not request supplementary payment. If the alternate travel arrangements provide for a lower class of service than the original ticket, the carrier will refund the difference in the cost of the applicable portion of the ticket. Refunds under this section must be paid by the method used for the original payment and to the person who purchased the ticket or additional service.

C) Cancellation

In the case of a cancellation the Carrier will provide the following:

a) Information to the passengers who are affected by a cancellation or delay: b) the reason for the delay or cancellation; c) the compensation to which the passenger may be entitled for the inconvenience; d) the standard of treatment for passengers, if any; and e) the recourse available against the carrier, including their recourse to the Agency. f) communication of status updates to passengers every 30 minutes until a new departure



If a passenger is informed of the delay less than 12 hours before the departure time that is indicated on their original ticket and the a passenger has waited two hours after the departure time that is indicated on their original ticket, the carrier will provide the passenger with the following treatment free of charge:

a) food and drink in reasonable quantities, taking into account the length of the wait, the time of day and the location of the passenger; and

b) access to a means of communication. c) if the carrier expects that the passenger will be required to wait overnight for their

original flight or for a flight reserved as part of alternate travel arrangements, the air carrier will offer, free of charge, hotel or other comparable accommodation that is reasonable in relation to the location of the passenger, as well as transportation to the hotel or other accommodation and back to the airport.

The carrier may limit or refuse to provide a standard of treatment referred if providing that treatment would further delay the passenger.

If the delay is a delay of three hours or more, provide a refund or alternate travel arrangements on a confirmed reservation for the next available flight that is operated by the original carrier, or a



carrier with which the original carrier has a commercial agreement, and is travelling on any reasonable air route from the airport at which the passenger is located to the destination that is indicated on the passenger’s original ticket for a passenger who desires such arrangements.

If the alternate travel arrangements offered in accordance with the above do not accommodate the passenger’s travel needs, the carrier must

(a) in the case where the passenger is no longer at the point of origin that is indicated on the ticket and the travel no longer serves a purpose because of the delay, cancellation or denial of boarding, refund the ticket and provide the passenger with a confirmed reservation that:

(i) is for a flight to that point of origin, and (ii) accommodates the passenger’s travel needs; and


To the extent possible, the alternate travel arrangements must provide services that are comparable to those of the original ticket.

The carrier will refund the cost of any additional services purchased by a passenger in connection with their original ticket if:

(a) the passenger did not receive those services on the alternate flight; or (b) the passenger paid for those services a second time.

If the alternate travel arrangements provide for a higher class of service than the original ticket, the carrier will not request supplementary payment. If the alternate travel arrangements provide for a lower class of service than the original ticket, the carrier will refund the difference in the cost of the applicable portion of the ticket. Refunds under this section must be paid by the method used for the original payment and to the person who purchased the ticket or additional service. 3. Obligations when within the Carrier’s control

This section applies to a carrier when there is delay or cancellation that is within the carrier’s control that is not required for safety purposes.

A) Delay In the case of a delay, the carrier will provide the following:

a) Information to the passengers who are affected by the delay: b) the reason for the delay; c) the compensation to which the passenger may be entitled for the inconvenience;



d) the standard of treatment for passengers, if any; and e) the recourse available against the carrier, including their recourse to the Agency. f) communication of status updates to passengers every 30 minutes until a new departure


The information referred to above will also be provided to the passenger using the available communication method that they have indicated that they prefer, including a method that is compatible with adaptive technologies intended to assist persons with disabilities.

If a passenger is informed of the delay less than 12 hours before the departure time that is indicated on their original ticket, and a passenger has waited two hours after the departure time that is indicated on their original ticket, the carrier will provide the passenger with the following treatment free of charge:

a) food and drink in reasonable quantities, taking into account the length of the wait, the time of day and the location of the passenger.

b) access to a means of communication. c) if it expected that the passenger will be required to wait overnight for their original

flight or for a flight reserved as part of alternate travel arrangements, the air carrier must offer, free of charge, hotel or other comparable accommodation that is reasonable in relation to the location of the passenger, as well as transportation to the hotel or other accommodation and back to the airport.

The Carrier may limit or refuse to provide a standard of treatment referred to in the previous paragraphs providing that treatment would further delay the passenger.; If the delay is a delay of three hours or more, the Carrier will provide alternate travel arrangements in accordance with the Small Carrier requirements of the APPR or a refund, in the manner set out below to a passenger who desires such arrangements: The Carrier will provide the following alternate travel arrangements free of charge to ensure that passengers complete their itinerary as soon as feasible with a confirmed reservation for the next available flight that is operated by the original carrier, or a carrier with which the original carrier has a commercial agreement, and is travelling on any reasonable air route from the airport at which the passenger is located to the destination that is indicated on the passenger’s original ticket.

If the alternate travel arrangements offered in accordance with paragraph above do not accommodate the passenger’s travel needs, the carrier will:

(a) in the case where the passenger is no longer at the point of origin that is indicated on the ticket and the travel no longer serves a purpose because of the delay or cancellation, refund the ticket and provide the passenger with a confirmed reservation that



i. is for a flight to that point of origin, and ii. accommodates the passenger’s travel needs; and


To the extent possible, the alternate travel arrangements must provide services that are comparable to those of the original ticket. The carrier will refund the cost of any additional services purchased by a passenger in connection with their original ticket if

(a) the passenger did not receive those services on the alternate flight; or

(b) the passenger paid for those services a second time.

If the alternate travel arrangements provide for a higher class of service than the original ticket, the carrier will not request supplementary payment. If the alternate travel arrangements provide for a lower class of service than the original ticket, the Carrier will refund the difference in the cost of the applicable portion of the ticket. Refunds under this section must be paid by the method used for the original payment and to the person who purchased the ticket or additional service.

If a passenger is informed 14 days or less before the departure time on their original ticket that the arrival of their flight at the destination that is indicated on that original ticket will be delayed, provide the minimum compensation for inconvenience in addition to the required refunds:

i. $125, if the arrival of the passenger’s flight at the destination that is indicated on

the original ticket is delayed by three hours or more, but less than six hours, ii. $250, if the arrival of the passenger’s flight at the destination that is indicated on

the original ticket is delayed by six hours or more, but less than nine hours, or iii. $500, if the arrival of the passenger’s flight at the destination that is indicated on

the original ticket is delayed by nine hours or more. B) Cancellation

In the case of a cancellation, the carrier will provide the following:

a) Information to the passengers who are affected by the cancellation: b) the reason for the cancellation; c) the compensation to which the passenger may be entitled for the inconvenience; d) the standard of treatment for passengers, if any; and e) the recourse available against the carrier, including their recourse to the Agency. f) communication of status updates to passengers every 30 minutes until a new departure




The information referred to above will also be provided to the passenger using the available communication method that they have indicated that they prefer, including a method that is compatible with adaptive technologies intended to assist persons with disabilities.

If a passenger is informed of the cancellation less than 12 hours before the departure time that is indicated on their original ticket, and a passenger has waited two hours after the departure time that is indicated on their original ticket, the carrier will provide the passenger with the following treatment free of charge:

a) food and drink in reasonable quantities, taking into account the length of the wait, the time of day and the location of the passenger.

b) access to a means of communication. c) if it expected that the passenger will be required to wait overnight for their original flight

or for a flight reserved as part of alternate travel arrangements, the air carrier must offer, free of charge, hotel or other comparable accommodation that is reasonable in relation to the location of the passenger, as well as transportation to the hotel or other accommodation and back to the airport.

The Carrier may limit or refuse to provide a standard of treatment referred to in the previous paragraphs providing that treatment would further delay the passenger; The Carrier will provide the following alternate travel arrangements free of charge to ensure that passengers complete their itinerary as soon as feasible with a confirmed reservation for the next available flight that is operated by the original carrier, or a carrier with which the original carrier has a commercial agreement, and is travelling on any reasonable air route from the airport at which the passenger is located to the destination that is indicated on the passenger’s original ticket.

If the alternate travel arrangements offered in accordance with paragraph above do not accommodate the passenger’s travel needs, the carrier will:

(a) in the case where the passenger is no longer at the point of origin that is indicated on the ticket and the travel no longer serves a purpose because of the delay or cancellation, refund the ticket and provide the passenger with a confirmed reservation that

a. is for a flight to that point of origin, and b. accommodates the passenger’s travel needs; and


To the extent possible, the alternate travel arrangements must provide services that are comparable to those of the original ticket. The carrier will refund the cost of any additional services purchased by a passenger in connection with their original ticket if

(a) the passenger did not receive those services on the alternate flight; or



(b) the passenger paid for those services a second time.

If the alternate travel arrangements provide for a higher class of service than the original ticket, the carrier will not request supplementary payment. If the alternate travel arrangements provide for a lower class of service than the original ticket, the Carrier will refund the difference in the cost of the applicable portion of the ticket. Refunds under this section must be paid by the method used for the original payment and to the person who purchased the ticket or additional service.

If a passenger is informed 14 days or less before the departure time on their original ticket has been cancelled, the Carrier will provide the minimum compensation of $125 CAD as specified in the APPR for inconvenience in addition to the required refunds.

(D) MissedConnections

TheCarrierassumesnoliabilityformissedconnectionsthatarenotontheCarrierprovideditineraryofthePassenger.

(E) TarmacDelaysObligations

1. StandardsofTreatment

Ifaflightisdelayedonthetarmacafterthedoorsoftheaircraftareclosedfortake-offoraftertheflighthaslanded,theCarrierwillprovidepassengerswiththefollowing,freeofcharge:

(a) accesstothoselavatoriesinworkingorder;(b) properventilationandcoolingorheatingoftheaircraft;

(c) communicationwithpeopleoutsideoftheaircraft,when&wherepossible;and(d) food anddrink, in reasonablequantities, taking into account the lengthof the

delay,thetimeofdayandthelocationoftheairport,andinthecaseofdepartures,expectedtimeoftake-off.

2. PassengerDisembarkation

If a flight is delayed on the tarmac at an airport in Canada, the Carrier will provide anopportunity for passengers to disembark three hours after the aircraft doors have beenclosedfortake-off;andthreehoursaftertheflighthaslanded,oratanyearliertimeifitisfeasible.However,theCarrierisnotrequiredtoprovideanopportunityforpassengerstodisembarkifitislikelythattake-offwilloccurlessthanthreehoursand45minutesafterthedoorsoftheaircraftareclosedfortake-offoraftertheflighthaslandedandthecarrierisableto continue to provide the standard of treatment referred to in paragraph 1. Should adisembarkationberequired,theCarrierwill,iffeasible,providepassengerswithdisabilitiesandtheirsupportpersonorserviceanimal,ifany,theopportunitytodisembarkfirst.Thissectiondoesnotapplyifprovidinganopportunityforpassengerstodisembarkisnotfeasible,including if it is not feasible for reasons related to safety and security or to air traffic orcustomscontrol,oraccesstoagateorstairsand/orasafe&suitablemarshallingareaisnotavailable.



Rule21: OVERBOOKING

Ifanoverbookingsituationoccurs,theprovisionsofRule22shallapply.

Rule22: DENIEDBOARDING

Duetovariouscircumstancesdeniedboardingmayresult.When a situation occurs whereby the Carrier is unable to provide previously confirmed spacebecausethenumberofseatsthatmaybeoccupiedontheflightislessthanthenumberofpassengerswho have checked in by the required time, hold a confirmed reservation and valid traveldocumentationandarepresentattheboardinggateattherequiredtime,theCarriershallimplementtheprovisionsofthisrule.TheCarrierwillnotsubjectpassengersalreadyontheaircrafttodenialofboardingotherthanforsafetyreasons.

(A) Requestforvolunteers

1. The Carrier will request volunteers from among the confirmedpassengerstorelinquishtheirseatsinexchangeforcompensation,theamountandformofwhichwillbeatTheCarrier’sdiscretion.

2. Once a passenger has voluntarily relinquished his seat, hewill notlaterbe involuntarilydeniedboardingunlesshewasadvisedat thetime he volunteered of such possibility and the amount ofcompensationtowhichhewouldbeentitled.

3. The request for volunteers and the selection of passengers to bedeniedboardingshallbeinamannersolelydeterminedbyCarrier.

4. TheCarrierwillprovidewrittenconfirmationofthemutuallyagreeduponbenefittoanypassengerwhovoluntarilygivesuptheirseat.

(B) Boardingpriorities

1. Ifdenialofboardingisnecessaryduetosituationswithinthecarrier’scontrol or within the Carrier’s control but required for safetypurposes,theCarriermustfirstaskallpassengersifanyofthemwouldbewillingtogiveuptheirseatinexchangeformutuallyagreed-uponbenefits,whichbenefitsmustbepresentedtothepassengerinwriting.

2. Intheeventtherearenotenoughvolunteers,otherpassengersmaybe involuntarily denied boarding in accordance with the Carrierboardingprioritypolicy.Passengerswithconfirmedreservations,willbepermittedtoboardinthefollowingorderuntilallavailableseatsareoccupied:

(a) apersonwithadisabilityandtheirsupportperson,serviceanimal,ifany;(b) apassengerwhoistravellingwithfamilymembers;and(c) apassengerwhowaspreviouslydeniedboardingonthesameticket.



(d) Othersforwhom,intheCarrier’sassessment,failuretocarrywouldcauseseverehardship;

(e) All other passengers, based the time in which the passenger presentedthemselvesforcheck-inwithoutadvanceseatassignment;

(C) Transportationforpassengersdeniedboarding,eithervoluntarilyorinvoluntarily

1. Apassengerwillbeconsideredtohavebeendeniedboardingwhen:

(a) thepassengerpresentedhimselfforcarriageinaccordancewiththistariff:havingcompliedfullywiththeCarrier’sapplicablereservation,ticketing,check-inandboardingwithinthetimelimitsandatthelocationsetoutinRule11:;and

(b) apassengerisnotpermittedtooccupyaseatontheplanebecausethenumberofpassengerswhocheckedinbytherequiredtime,holdaconfirmedreservationandvalidtraveldocumentationandarepresentattheboardinggateintimeforboardingisgreaterthanthenumberofseatsthatmaybesafelyoccupied.

2. Insuchinstances,theCarrierwill:

(a) Carry the passenger on another of its passenger aircraft on which space isavailablewithoutadditionalcharge;or,attheCarrier’soption;

(b) Reroute the passenger to the destination named on the ticket or applicableportionthereofbyitsownorothertransportationservices;andifthefarefortherevisedroutingishigherthantherefundvalueoftheticketorapplicableportionthereof,theCarrierwillrequirenoadditionalpaymentfromthepassengerbutwillrefundthedifferenceifitislower;or,

(c) IfthepassengerchoosestonolongertraveloriftheCarrierisunabletoperformtheoptionstatedineither(a)or(b)abovewithinareasonableamountoftime,makeinvoluntaryrefund.

(d) ForDeniedBoardingwithintheCarrier’scontrol:(i)returnpassengertopointoforigin and refund as if no portion of the trip had beenmade (irrespective ofapplicablefarerules),orsubjecttopassenger’sagreement,offeratravelvoucherforfuturetravelinthesameamount;or(ii)uponpassenger’srequest,andwherepassenger provides a credible verbal assurance to Carrier of certaincircumstancesthatrequirehis/herarrivalatdestinationearlierthanoptionssetoutinsubparagraph(a)through(b)above,Carriermay,attheirowndiscretion,ifit isreasonabletodoso,takingallcircumstancesknowntoit intoaccountandsubject toavailability,buypassengeraseatonanotherCarrierwhose flight isscheduledtoarriveappreciablyearlierthantheoptionsproposedin(a)through(b)above.

(D) Compensationforinvoluntarydeniedboarding

In addition toproviding transportation in accordancewith(C) above, apassengerwhohasbeendeniedboardinginvoluntarilyforacircumstancewithintheCarrier’scontrol,asdefinedwithinthisTariff,willbecompensatedbytheCarrierasfollows:

1. Conditionsforpayment:



(a) ThepassengermustbeconsideredtohavebeendeniedboardinginaccordancewithRule22:(C)1above.

(b) Thepassengerwillnotbeeligibleforcompensation:

(c) Ifthepassengerisofferedaccommodationorisseatedinacompartmentoftheaircraftotherthanthatspecifiedonhisticketatnoextrachargetohim.

(d) If thepassengerhasbeenrefused transportation inaccordancewithRule23:–RefusaltoTransport;

(e) When the flight on which he holds a confirmed and ticketed reservation iscancelledorspacehasbeenrequisitionbythegovernment;or

(f) If, for safety reasons beyond the Carrier’s controlnot having occurred duringscheduledmaintenance,theaircrafthasbeensubstitutedwithonehavinglessercapacity,or thecapacityonthescheduledaircrafthasbeenreduceddue toanoperationallimitationandtheCarrierisabletodemonstratethatallreasonablemeasuresweretakentoavoidsubstitution.

(g) No denied boarding compensation will be provided to the attendant of apassengerwithadisabilitywherebytheattendantwasprovidedcomplementarycarriage.

2. Amountofcompensation

InaccordancewiththerulesforDeniedBoarding,thecompensationisasfollows:LengthofArrivalDelayatDestination Cashlessthan6hours $900Lessthan9,butmorethan6hours $1,800Over9hours $2,400

(a) Affectedpassengersmaychooseeitheroption.Wherealternate transportationdepartsbeforetheoffercanbemadeinwhichcaseitshallbemadebymailorothermeansafterthetimethefailuretoaccommodatehasoccurred.

(b) Payment of the compensation will be made by the Carrier as soon as it isoperationallyfeasible,butnotlaterthan48hoursafterthetimeofthedenialofboarding.Ifthecompensationispaidbeforethearrivaloftheflightreservedaspartofalternatetravelarrangementsatthedestinationthatisindicatedontheirticket,thatcompensationisdeterminedbasedontheflight’sexpectedarrival.Ifthearrivalofthepassenger’sflightatthedestinationthatisindicatedontheiroriginalticketisafterthetimeitwasexpectedtoarrivewhenthecompensationwaspaidorconfirmedinwritingandtheamountthatwaspaidorconfirmednolonger reflects the amount due, the Carrier will adjust the amount of thecompensation accordingly. If it is not possible to provide the compensationbefore the boarding time of the flight reserved as part of alternate travelarrangements,theCarrierwillprovidethepassengerwithawrittenconfirmationoftheamountofthecompensationthatisowed.



(E) StandardsofTreatmentforPassengersDeniedBoarding

The Carrier will, before a passenger boards the flight reserved as part of an alternate travelarrangement,providethemwiththefollowingtreatmentfreeofcharge:

(a) foodanddrinkinreasonablequantities,takingintoaccountthelengthofthewait,thetimeofdayandthelocationofthepassenger;and

(b) accesstoameansofcommunication.

IftheCarrierexpectsthatthepassengerwillberequiredtowaitovernightforaflightreservedaspartofalternatetravelarrangements,theCarrierwilloffer,freeofcharge,hotelorothercomparableaccommodation that is reasonable in relation to the location of the passenger, as well astransportationtothehotelorotheraccommodationandbacktotheairport.

TheCarriermaylimitorrefusetoprovideastandardoftreatmentreferredtoinsubsection(1)or(2)ifprovidingthattreatmentwouldfurtherdelaythepassenger.

Rule23: REFUSALTOTRANSPORT

(A) RemovalofPassenger

Carrierwillrefusetotransport,orwillremoveanypassengeratanypointforanyofthefollowingreasons:

1. GovernmentRequests,RegulationsandForceMajeure:

(a) Wheneveritisnecessaryoradvisable,inCarrier’ssoleandabsolutediscretionto:

i) Complywithanygovernmentregulation;or,

ii) Complywithanygovernmentrequestforemergencytransportation;or,

iii) Addressforcemajeure.

2. SearchofPassengerandProperty:

(a) Whenthepassengerrefusestopermitasearchofhis/herpersonorpropertyforexplosives or for concealed, prohibited, deadly or dangerous weapon(s) orarticle(s).

3. ProofofIdentity/Age:

(a) When the passenger refuses a request to produce government-issued, photoidentification,todemonstrateproofofidentity.

Note: Carrier is obliged to screen each passenger by looking at the passenger, and inparticularthepassenger’sentireface,todetermineiftheyappeartobe18yearsofageorolder.TheCarrierisalsorequiredtoscreeneachpassengerwhoappearstobe18yearsofageorolderbycomparingthepassenger,andinparticularthepassenger’sentireface,againstonepieceofgovernment-issuedphoto identification thatshowsthepassenger’sname,dateofbirthandgender;ortwopieces(withoutphoto)ofgovernment-issuedidentificationatleastoneofwhichshowsthepassenger’sname,dateofbirthandgender.



4. FailuretoComplywithCarrier’sRulesandRegulations:

(a) WhenthepassengerfailsorrefusestocomplywithrulesandregulationsoftheCarrier,includingasstatedinthistariff.

5. Passenger’sCondition:

(a) When the passenger’s actions or inactions prove to the Carrier’s that his/hermental,intellectualorphysicalconditionissuchastorenderhim/herincapableofcaring forhimself/herselfwithoutassistanceormedical treatmentenrouteunless:

i) thepassengerisaccompaniedbyapersonalattendantwhowillberesponsiblefor assisting with the passenger’s needs en route such as assistance witheating,usingthewashroomfacilitiesoradministeringmedicationwhicharebeyondtherangeofservicesthatarenormallyofferedbythecarrier;and

ii) thepassengercomplieswithrequirementsofRule17:.

Exception: (for transportation within Canada only) the carrier will accept thedeterminationofapersonwithadisabilityastoself-relianceasperRule17:.

Note:Ifthepassengerisaccompaniedbyanattendantandthepassengerisrefusedtransport, then the attendant will also be refused transport and the twowill beremovedfromtheaircrafttogether.

(b) Whenthepassengerhasacontagiousdisease.

(c) Whenthepassengerhasanoffensiveodour.

(B) Medicalclearance

WhentheCarrierdeterminesthatapassenger’smedical,physicalormentalconditioninvolvesanunusualhazardorrisktotheirselforotherpersons(including, inthecaseofexpectantmothers,unbornchildren)orproperty,CarriercanrequirethepassengertoprovideamedicalcertificatethatthenmaybeassessedbyCarrier’sownmedicalofficerasaconditionofthepassenger’scarriageforsubsequenttravel.Carriermayrefusetransportationtothepersonposingsuchhazardorrisk,orwheresuchpersonfailstoproduceamedicalcertificaterequiredbyCarrier.

(C) Pregnantpassengers

1. Anexpectantmotherwithacomplication-freepregnancycantravelontheCarrier’sflightsuptothe32ndweekofherpregnancywithoutamedicalcertificate.

2. An expectant mother who is in or beyond the 32nd week of herpregnancymustpresentamedicalcertificate,datedwithin72hoursofthescheduledtimeofdeparture.Thecertificatemuststatethatthephysicianhasexaminedthepatientandfoundhertobephysicallyfitfortravelbyairandthecertificatemuststatetheestimateddateofbirth.



(D) FailuretoProvideaSuitableEscort

When thepassenger requires an escort (attendant)due to amental health conditionandundercareofapsychiatricinstitutionorinthecustodyoflawenforcementpersonnelorotherresponsibleauthorityandthenecessaryarrangementshavenotbeenmadewiththeCarrierortheiragentinadvancedofthedepartureoftheflight.However,theCarrierwillacceptescortedpassengersunderthefollowingconditionswhenthepassengerhasamentalhealthconditionandisundercareofapsychiatricinstitutionorincustodyoflawenforcementpersonnelorotherresponsibleauthority:

1. Medical authority furnishes assurance, inwriting, that an escortedpersonwithamentalhealthconditioncanbetransportedsafely.

2. Request for carriage is made at least 48 hours before scheduleddeparture.

3. Acceptance is for on-Carrier travel only. The applicable terms andconditionsofothercarrierswillcontinuetoapplyasperRule3:.

4. Theescortmustaccompanytheescortedpassengeratalltimes.

5. Passenger in custody of law enforcement personnel or otherresponsibleauthoritymustbemanacled.

Rule24: PASSENGER’SCONDUCT-PROHIBITEDCONDUCTANDSANCTIONS

(A) ProhibitedConduct

Without limiting the generality of the preceding provisions, the following constitutesprohibited conductwhere itmaybenecessary, in the sole andabsolutediscretionof theCarrier,totakeactiontoensurethephysicalcomfortorsafetyoftheperson,otherpassengers(in the future andpresent)and/or theCarrier’s employees; the safetyof the aircraft; theunhinderedperformanceofthecrewmembersintheirdutyonboardtheaircraft;orsafeandadequateflightoperations:

1. Theperson,inthejudgementofaresponsibleemployeeoftheCarrier,is under the influence of alcohol or drugs (except a patient undermedicalcare).

2. Theperson’sconduct,orconditionisorhasbeenknowntobeabusive,offensive, threatening, intimidating,violentorotherwisedisorderly,and,inthejudgementofaresponsibleemployeeoftheCarrier,thereis a possibility that the person would cause disruption or seriousimpairmenttothephysicalcomfortorsafetyofotherpassengersorCarrier’s employees, interfere with a crew member in theperformance of his/her duties, or otherwise jeopardize safe andadequateflightoperations.

3. Theperson’sconductinvolvesanyhazardorrisktotheirselforotherpersons (including travel involvingpregnantpassengers or unbornchildren)ortoproperty.



4. The person fails to observe the instructions of the aircraft crew,includinginstructionstostopanyprohibitedconduct.

5. Thepersonisunableorunwillingtositinhis/herassignedseatwiththeseatbeltfastened.

6. Thepersonsmokesorattemptstosmokeanysubstanceintheaircraft,includingtheuseofe-cigarettesandvaporizers.

7. Thepersonconsumesedibledrugs,whethersuchsubstancesarelegalorillegalaccordingtolocallaws.

8. The person uses or continues to use a cellular phone, a laptopcomputeroranotherelectronicdeviceonboardtheaircraftafterbeingadvisedtostopsuchusebyamemberofthecrew.

9. Thepersonisbarefoot.

10. Thepersonisinappropriatelydressed.

11. The person has a prohibited article or concealed or unconcealedweapon(s). However, Carrierwill carry law enforcement or armedforces personnel who meet the qualifications and conditionsestablishedundergovernmentregulations.

12. Thepersonhasresistedormayreasonablybebelievedtobecapableofresistingescorts.

(B) CarrierResponsetoProhibitedConduct

Where,intheexerciseofitssoleandabsolutediscretion,Carrierdecidesthatthepassengerhasengagedinprohibitedconductdescribedabove,Carriermayimposeanycombinationofthefollowingsanctions:

1. Removalofthepassengeratanypoint.

2. Probation:Atanytime,thecarriermaystipulatethatthepassengeristo follow certainprobationary conditions, such as to not engage inprohibitedconduct,inorderforthecarriertoprovidetransporttothepassenger. Such probationary conditions may be imposed for anylength of time which, in the exercise of the carrier’s reasonablediscretion, is necessary to ensure thepassenger continues to avoidprohibitedconduct.

3. Refusal to Transport the Passenger: The length of this refusal totransport may range from a one-time refusal to a longer perioddeterminedatthereasonablediscretionofthecarrierinlightofthecircumstances. Such refusalwill be for a period appropriate to thenatureoftheprohibitedconductanduntilthecarrierissatisfiedthatthe passenger no longer constitutes a threat to the safety of otherpassengers,crewortheaircraftortothecomfortofotherpassengersorcrew;theunhinderedperformanceofthecrewmembersintheirdutyonboardtheaircraft;orsafeandadequateflightoperations.



4. The following conduct will automatically result in a refusal totransport,uptoapossiblelifetimeban:

(a) The person continues to interfere with the performance of a crewmember’sdutiesdespiteverbalwarningsbythecrewtostopsuchbehaviour.

(b) Thepersoninjuresacrewmemberorotherpassengerorsubjectsacrewmemberorotherpassengertoacrediblethreatofinjury.

(c) Thepersondisplaysconductthatrequiresanunscheduledlandingand/ortheuseofrestraintssuchastiesandhandcuffs.

(d) Thepersonrepeatsaprohibitedconductafterreceivinganoticeofprobationasmentionedin2above.

5. The Carrier may collect any and all costs incurred by the Carrier,directly or indirectly, associated with such prohibited conduct,includingbutnotlimitedtoallcostsrelatedtodivertingoftheaircraft,all costs incurred to deplane the passenger and the passenger’sbaggage, andall costs resulting from delayswhich such prohibitedconductmaygiverisetofromtimetotime,atthesoleandabsolutediscretionofCarrier.

TheseremediesarewithoutprejudicetotheCarrier’sotherrightsandrecourses,namely,toseekrecoveryofanyotherdamageresultingfromtheprohibitedconductorasotherwiseprovidedinCarrier’stariffs, includingrecoursesprovidedunderapplicablestatuesforthefilingofcriminalorstatutorychargesagainstthepassenger.

(C) RecourseofthePassenger/LimitationofLiability

1. The Carrier’s liability in case of refusal to carry a passenger for aspecific flight or removal of a passenger en route for any reasonspecifiedintheforegoingparagraphswillbelimitedtotherecoveryofthe refund value of the unused portion of the passenger’s ticket inaccordancewithRule26:(B).

Notwithstandingtheforegoingparagraph,passengersandtheirbaggagewillbeentitledtoallotheradditionalrightstheymayhaveunderthistariff.

2. Apersonwhoisrefusedcarriageforaperiodoftime,uptoalifetimeban,ortowhomaprobationnoticeisservedmayprovidetoCarrier,inwriting, thereasonswhyhe/shebelieves theyno longerposesathreattothesafetyorcomfortofpassengersorcrew,ortothesafetyoftheaircraft.Suchdocumentmaybesenttotheaddressprovidedintherefusaltocarrynoticeorthenoticeofprobation.

3. Carrierwill respondtothepassengerwithinareasonableperiodoftime providing Carrier’s assessment as to whether it remainsnecessarytocontinuethebanormaintaintheprobationperiod.



PARTIV-AFTERTRAVEL

Rule25: LIMITATIONSOFLIABILITY

ApplicabletotransportationwithinCanada

(A) Deathorbodilyinjuryofapassenger

1. The liability of the carrier in respect of thedeathof, or injury to, apassengerislimitedtothesumof$100,000CAD.

2. Innocasesshallthecarrier’sliabilityexceedtheactuallosssufferedbythepassenger.Allclaimsaresubjecttoproofofamountofloss.

3. Thecarrierisnotliable:

(a) Inthecaseofanypassengerwhoseageormentalorphysicalcondition,includingpregnancy, presents a risk or hazard, for any damages sustained by thatpassengerthatwouldnothavebeensustainedbutforhis/herageormentalorphysicalcondition;or

(b) In thecaseofapregnantpassenger, foranydamages inrespectof theunbornchildofthatpassenger.

(B) Destructionorlossof,damageto,ordelayofbaggage

1. Thecarrier is liable fordamagessustained inthecaseofdestructionor lossof,damageto,ordelayofcheckedoruncheckedbaggageassetoutinthefollowingparagraphs:

(a) TheliabilityoftheCarrierislimitedto$1,131SDRforeachpassengerinthecaseofdestruction,loss,damageordelayofbaggage,whethercheckedoruncheckedandsuchliabilityshallbefurtherlimitedtothereasonablereplacementcostsofthedestroyed,lost,damagedordelayedbaggage.Inthecaseofdelayedbaggage,liabilityshallonlyaccrueifthebaggagehasnotbeenretrievedbyCarrierwithin21daysoftheoriginallyscheduledarrivalofsuchitem.TheliabilitylimitincludesanybaggagefeespaidtotheCarrier.

(b) If the Carrier proves that the damage was caused or contributed to by thenegligence or other wrongful act or omission of the person claimingcompensation,orthepersonfromwhomheorshederiveshisorherrights,theCarriershallbewhollyorpartlyexoneratedfromitsliabilitytotheclaimanttotheextentthatsuchnegligenceorwrongfulactoromissioncausedorcontributedtothedamage.

(c) Carriershallhavenoliabilityinthecaseofdestruction,loss,damageordelayofbaggage,whethercheckedorunchecked,unlessthepassengerhaspaidaseparateand itemized fee toCarrier for the carriageof thedestroyed, lost,damagedordelayedbaggage.

2. Unlessthepassengerprovesotherwise:

(a) AllbaggagecheckedbyaPassengershallbeconsideredtobethepropertyofthatpassenger;



(b) Aparticularpieceofbaggage,checkedorunchecked,shallnotbeconsideredtobethepropertyofmorethanonePassenger;and

(c) Unchecked baggage, including personal items, shall be considered to be theproperty of the passenger in possession of the baggage at the time ofembarkation.

(d) Unchecked and checked baggage will be deemed to have been delivered byCarriertopassengerwithoutdestruction, loss,damageordelaythereof,unlessthe passenger complains in writing to the carrier at the airport upon theconclusionoftheflight,andbeforedepartingtheairport.

3. Notwithstanding the foregoing, in the event that Carrier accepts carriage ofbaggage beyond the applicable check-in deadline, whether or not suchacceptanceissubjecttoapplicablefees,Carriershallnotbeliableforanydelayofsuchbaggagewhichresultseither inwholeor inpart fromthepassenger’sfailuretocomplywiththeapplicablecheck-indeadline.

(C) Serviceanimals

ShouldinjuryordeathofaserviceanimalresultfromthefaultornegligenceoftheCarrier,theCarrierwillundertaketoprovide,expeditiouslyandatitsownexpense,medicalcarefororreplacementoftheserviceanimal.

Note:thisprovisionisnotapplicabletoapersonwithadisability’smobilityaid.

(D) AdditionalLimitationsofLiability

1. The Carrier is not liable for destruction, loss, damage or delay ofuncheckedbaggage arisingout of or in connectionwith carriageorothersupplementaryservices tocarriageperformedby theCarrier,unless such damage is caused by the negligence of the Carrier.AssistanceofferedtothepassengerbytheCarrierortheiragentsinloading, unloading or transferring unchecked baggage shall beconsideredascomplimentaryservicetothepassenger.TheCarrierisnotliablefordamagetosuchuncheckedbaggageincurredduring,or,as a result of this service, unless such damage is caused by thenegligenceoftheCarrierortheiragents.

2. TheCarrierisnotliableforanydamagesdirectlyandsolelyarisingoutof itscompliancewithanylaws,governmentregulations,orders,orrequirementsorfromthefailureofthepassengertocomplywithsameoroutofanycausebeyondtheCarrier’scontrol.

3. TheCarrierisliablefordamagesustainedincaseofdestructionorlossof, or of damage to, checked baggage upon condition only that theevent which caused the destruction, loss or damage took place onboard the aircraft or during any period within which the checkedbaggagewasinthechargeoftheCarrier.However,theCarrierisnotliableifandtotheextentthatthedamageresultedfromtheinherentdefect,qualityorviceofthebaggage.



4. TheCarrierisnotliablefordamagetothepassenger’sbaggagecausedby contents of the passenger’s baggage. Any passenger whoseproperty causes damage to another passenger’s baggage or to thepropertyoftheCarrierwillcompensatetheCarrierforalllossesandexpensesitincursasaresult.

5. WhentheCarrierhasexercisedreasonablecareandattentiontothehandlingandtreatmentofperishableitemsorfragilearticles,itshallnotbeliableforspoilageresultingfromthedelayindeliveryofanyperishable items described in Rule 13:, nor for the damage to, ordamage caused by, fragile articles described in Rule 13:, BaggageAcceptance,whichareunsuitablypacked.

6. TheCarriermayrefuse toacceptanyarticles thatdonotconstitutebaggageasthistermisdefinedinRule13:(A),butifthesearticlesaredeliveredtoandacceptedbytheCarriertheywillbeconsideredtobewithinthevalueofthebaggageandtheCarrier’slimitofliability.

7. LiabilityoftheCarrierfordamagewillbelimitedtoeventsonitsownline,exceptinthecaseofcheckedbaggage,withrespecttosuccessivecarriage,inwhichcase,thepassengeralsohasarightofactionagainstthefirstorlastcarrierinvolvedinthetransportation.

8. In the case of unchecked baggage, the Carrier is liable only to theextentthatthedamageresultedfromitsfaultorthatofitsservantsoragents.

9. AnyexclusionorlimitationofliabilityoftheCarrierunderthistariffor under the passenger’s ticket will apply to agents, servants orrepresentatives of the Carrier who were performing services infurtheranceofthecontractofcarriageandalsotoanypersonwhoseaircraft is used by the Carrier and its agents, servants orrepresentatives who are performing services in furtherance of thecontractofcarriage.

10. The owner of a pet or service animal will be responsible forcompliancewithallgovernmentregulationsandrestrictionsincludingproviding valid health and rabies vaccination certificates whenrequired.TheCarrierwillnotbeliableforlossorexpenseduetothepassenger’sfailuretocomplywiththisprovisionandtheCarrierwillnotberesponsibleifanypetisrefusedtransportation.

11. ExceptasotherwiseprovidedforunderParagraphRule17:(F)(f),andnotwithstandingthe limitationsofliabilityascontained inthisrule,and,thelimitofliabilitywillbewaivedforclaimsinvolvingthelossof,damageto,ordelayindeliveryofmobilityaids,whensuchitemshavebeenacceptedascheckedbaggageorotherwise. In theeventthatamobilityaidislostordamaged,compensationistobebasedonthecostoftherepairorreplacementvalueofthemobilityaid.Intheeventthatamobilityaidislostordamaged:

(a) TheCarrierwillimmediatelyprovideasuitabletemporaryreplacementwithoutcharge;



(b) Ifadamagedaidcanberepaired,inadditionto(a)above,theCarrierwillarrange,atitsexpense,forthepromptandadequaterepairoftheaidandreturnittothepassengerassoonaspossible;and

(c) Ifadamagedaidcannotberepairedorislostandcannotbelocatedwithin96hoursfollowingthepassenger’sarrival,theCarrierwillinadditionto(a)above,replace itwithan identicalaidsatisfactory to thepassenger,orreimburse thepassengerforthereplacementcostoftheaid.

(E) TimeLimitationsonClaimsandActions

1. NoactionwillbetakenagainsttheCarrierincaseoflossordelayinthedeliveryofcheckedanduncheckedbaggageunlessthepassengercomplainsinwritingtothecarrierwithin:

(a) 21daysfromthedateonwhichthebaggagehasbeenplacedatthepassenger’sdisposal(inthecaseofdelay);or,

(b) 21 days from the date on which the baggage should have been placed at thepassenger’sdisposal(inthecaseofloss).

2. In the case of damage to checked baggage, the passenger mustcomplaintotheCarrierortheiragentimmediatelyafterdiscoveryofdamage, and at the latest, within seven days from receipt of thebaggage.

3. Any claimagainst a carrierwill be extinguishedunlessanaction isbroughtwithintwo(2)yearsreckonedfromthedateofarrivalatthedestination, or from the date on which the aircraft ought to havearrived,orfromthedateonwhichthecarriagestopped.Forbaggageclaims, reimbursement for expenseswill be based upon acceptableproofofclaim.

(F) OverridingLaw

Ifanyprovisioncontainedorreferredtointheticketorthistariffisfoundtobecontrarytoanapplicable law, government regulation, order or requirement, which cannot be waived byagreementoftheparties,suchprovision,totheextentthatitisinvalid,shallbeseveredfromtheticketortariffandtheremainingprovisionsshallcontinuetobeoffullforceandeffect.

(G) ModificationandWaiver

Noagent,servantorrepresentativeoftheCarrierhastheauthoritytoalter,modify,orwaiveanyprovisionsofthistariff.

(H) GratuitousTransportation

All Passengers who are transported gratuitously by the carrier will be governed by all theprovisionsofthisruleandbyallotherapplicablerulesofthistariff.



Rule26: REFUNDS

(A) General

1. Thepassengermustpresenttothecarrieroritsauthorizedagenttheunused Flight Coupons of a ticket, an itinerary/receipt, a recordlocator, or a reservation number as satisfactory proof that thepassengerhasunusedportionsofaticketwhichareeligibleforrefund.

2. ProvidedthataFlightCouponiseligibleforarefund,arequestforarefundmustbereceivedbyCarrierbeforethecommencementoftheflightpursuanttowhicharefundisbeingrequested,exceptinthecaseofdeathofthepassenger.

3. Thecarrierwillonlymakearefundtothepersonwhopurchasedtheticket.

4. If, at the time of ticket purchase, thepurchaser designates anotherperson towhom the refund shall bemade, then the refundwill bemade to the person so designated. To do so, the passenger mustcontactthecarrierdirectly.

5. Acceptanceofarefundbythepassengerwillreleasethecarrierfromfurtherliability.

6. Inanyinstancewhererefundsareappropriate,thecarrierwillprocessrequestsinatimelymannerandrefundthefareintheoriginalformofpayment.

(B) InvoluntaryRefunds

1. Involuntaryrefundsarenotsubject toanyrestrictionscontained intheapplicablefarerule.

2. Theamountoftheinvoluntaryrefundwillbeasfollows:

(a) If,duetoascheduleirregularitywithinthecarrier’scontrolordeniedboardinginaccordancewiththetariff,thepassengerchoosestonolongertravelduetolossof purpose of travel or if alternate travel could not be provided within areasonabletime,thecarrierwillofferarefundequaltothefareandchargepaid,irrespectiveiftravelhascommenced.

(b) If,duetoascheduleirregularitywithinthecarrier’scontrolordeniedboardinginaccordancewiththetariff,thepassengerchoosestonolongertravelbecausethe alternate transportation offered does not meet with the passenger’ssatisfaction, the carrierwill offer a refund equal to the unused portion of thepurchaser’sticket.

(c) If,duetoascheduleirregularitynotwithinthecarrier’scontrolorarefusaltotransportinaccordancewiththetariff,noportionofatickethasbeenused,theamountofrefundwillbeequaltothefareandchargespaid;or

(d) If,duetoascheduleirregularitynotwithinthecarrier’scontrolorarefusaltotransportinaccordancewiththetariff,aportionofthetickethasbeenused,the



amount refunded to the purchaser will be the one that results in the mostgenerousamountusingoneofthefollowingmethods:

i) Thedifferencebetweenthefarepaidandthefarefortransportationactuallyusedortobeused;or,

ii) Provided that the point where travel terminated was on the passenger’sroutingasshownontheoriginalticketandtheroutingremainsunchanged,the passenger will be refunded the difference between the one way fareapplicabletotheunusedtransportationfromthepointwherethepassengerterminatedtraveltothedestinationornextstopoverpointasnamedontheticketortothepointatwhichtransportationistoberesumedlessthesamerateofdiscount,(iftravelisonadiscountfare)thatwasappliedtotheoriginalonewayfare(includingallcharges).Ifthepassengerwastravellingonaroundtrip,theamountrefundedwouldbebasedontherateofdiscountofonehalfoftheroundtripfare;or,

iii) If thepointwhere thepassenger terminated travelwasnot on the routingspecifiedontheticket,therefundwillbebasedonthelowestapplicablefareof thecarrieroperatingbetweenthepointwhere thepassenger terminatedtraveltothedestinationornextstopoverpointnamedontheticketortothepointatwhichtransportationistoberesumed.

3. Involuntaryrefundof ticketsshallbemade in thecurrencyused toissue the ticketand in thecountrywhere the ticketwaspurchased,wheneverpossible.However,Canadiandollarrefundsorrefunds inthecurrencyofthecountrywheretheinvoluntaryrefundisnecessarymaybemadeattherequestofthepassengerprovidedarefundinsuchcurrency is not prohibited by local government foreign exchangecontrolregulations.

(C) VoluntaryRefunds

1. Voluntaryrefundswillbebasedontheapplicablefareatthetimeofticketissuance,andtherefundwillbemadeinaccordancewithanyrestrictionscontainedintheapplicablefarerule.

2. Voluntaryrefundswillbemadeonlybythecarrierwhichoriginallyissuedtheticketoritsauthorizedagent.

3. Ifnoportionofatickethasbeenused,therefundwillbefullamountofthefarepaidlessanycancellationfeeand/orservicecharge.

4. Ifaportionofthetickethasbeenused,therefundwillbeanamountequaltothedifferencebetweenthefarepaidandtheapplicablefarefortravelbetweenthepointsforwhichthetickethasbeenused,lessanycancellationfeeand/orservicecharge.

5. Voluntaryrefundofticketsshallbemadeinthecurrencyusedtoissuethe ticket and in the country where the ticket was purchased,wheneverpossible.



(D) TimeLimitforRequestingaRefund

Wherearefundispermitted,arequestforrefundfromthepassengershallbereceivedbyCarrieratthetimeofcancellationorscheduleirregularityandbeforetheflightisoperated,exceptinthecaseofdeathofthepassenger.

(E) RefundsintheCaseofDeath

Whentransportationiscancelledasaresultofthedeathofthepassenger,amemberoftheimmediatefamilyortravellingcompanion,therefundwillapplyasfollows:

1. Refunds in the case of death are not subject to any restrictionscontainedintheapplicablefarerules.

2. Ifnoportionofatickethasbeenused,theamountofrefundwillbeequaltothefareandchargespaid.

3. Ifaportionofthetickethasbeenused,therefundwillbeequaltothedifference between the fare paid and the applicable fare for travelbetweenthepointsforwhichthetickethasbeenusedandwillnotbesubjecttoanycancellationfeeand/orservicecharge.

4. Refundswillonlybemadeuponpresentationoftheunusedcoupon(s)and death certificate, or a copy duly executed by the competentauthorities (i.e. those designated to issue a death certificate by theapplicablelawsofthecountryconcerned),inthecountryinwhichthedeathoccurred.

5. Inthecaseofdeathofthepassenger,therefundwillbemadetotheestateofthepassenger.

(F) RefusaltoRefund

Thecarriermayrefusetorefundthepassenger’sticketifthatticketispresentedforrefundafteritsvalidityhasexpired.



APPENDIXA

Baggage

Description Dimensions WeightWebsiteBooking

AirportCheck-In AttheGate

PersonalItem(underseat)

Maximum15cmx33cmx43cm

(6inx13inx17in)

Maximum7kg(15lb)

NoCharge NoCharge NoCharge

Carry-OnCabinBaggage(overheadbin)

Maximum23cmx40cmx55cm

(9inx15.5inx21.5in)

Maximum10kg(22lb)

Upto$75.00 Upto$150.00 Upto$200.00

FirstCheckedBagMaximum158cm(62in)intotallinear

dimensions

Maximum23kg(50lb)

Upto$75.00 Upto$150.00 NotAvailable

SecondCheckedBagMaximum158cm(62in)intotallinear

dimensions

Maximum23kg(50lb)


EachAdditionalBag1

Maximum158cm(62in)intotallinear

dimensions

Maximum23kg(50lb)


OverweightSurchargeA*

(+ApplicableBaggageFee)


dimensions

23-32kg(50-70lb) NotAvailable Upto$100.00 NotAvailable

OverweightSurchargeB**



dimensions

33-45kg(71-100lb) NotAvailable Upto$150.00 NotAvailable

OversizeSurcharge**(ifnotoverweight)


Totallineardimensionsexceeding158cmandless

than292cm(63-115in)

- NotAvailable Upto$700.00 NotAvailable

PetFee(incabin)Maximum41cmlongx23cmhighx25cmwidehardorsoft

sidedcase

10kg(22lbs.) Upto$100.00 Upto$100.00 NotAvailable

PetFee(inbaggagehold))

Maximum41cmlongx23cmhighx25cmwidehardsided

case

10kg(22lbs.) Upto$100.00 Upto$100.00 NotAvailable

NOTE:Allpricesaresubjecttoapplicabletaxes.*Bagsinexcessof45kg/100lbswillnotbeacceptedbytheCarrierandthepassengermustmakealternatearrangementsfortransport.Overweightandoversizedbaggagefeesapplyinadditiontotheapplicablecheckedbaggagefee.**Overweightandoversizedbaggagefeesapplyinadditiontotheapplicablecheckedbaggagefee.Ifa bag is overweight, there is no additional charge for oversize. However, if the bag is not bothoverweightandoversized,theoversizefeewillapplytoanoversizeditem.



APPENDIXB

FaresandOptions

Thefollowingallowanceswithregardstobaggage,boarding,changefees,seatselectionandeligibilityforTravelFlexareincludedinthetablebelow.Where“N/A”isindicated,noadditionalallowancesaccrueandtheordinarytermsofthetariffapply.

BasicPersonalItem(upto7kg)

Included

Baggage Per“AppendixA”

PriorityBoarding

Upto$20

ChangeFee upto$125plusfaredifference

Non-PremiumSeatSelection

Upto$50

*ChangefeesapplytoallcategoriesunlessPassengerhaspurchasedTravelFlex.TravelFlexallowsforonechangetoanitinerary,alladditionalchangeswillbesubjecttothefaredifferenceandtheapplicablefeeforfarefamily.IfthechangeunderTravelFlexresultsinalowerfareorfarefamilyapplying,norefundswillbepayableforsuchdifference.TravelFlexmayonlybepurchasedontheWeb.Eligiblechangesinclude:dateoftravel,namechange,timeoftravel,destinationordeparturechange.Ifthefareshaveincreasedforthenewlyselecteddatesortimeoftravel,thePassengerisresponsibleforthedifferenceinfare. Additional fees apply where it is indicated during the booking process, either with a call centre booking or online.