florida library association annual conference may 8, 2014 user meeting and update
TRANSCRIPT
Florida Library Association Annual Conference
May 8, 2014
User Meeting and Update
Today’s Agenda
• Library Services
• Customer Support
• Organizational Update
• Questions
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Lucy HarrisonDirector of Library Services
Library Services
Next-Gen ILS
• Task Force issued RFI to determine maturity and cost– Responses received in March– Demos held in April (SirsiDynix, III, Ex Libris, OCLC)– Task Force meeting May 4 – 5– Report to Members Council June 10
• Next steps • More info at ilstf.wiki.flvc.org
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Discovery Tool
Phase I: Statewide union discovery tool• http://discover.flvc.org
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Discovery Tool
Phase I: Statewide union discovery tool• http://discover.flvc.org• Includes limited interlibrary loan• Primo Central Index (PCI) and SFX
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Discovery Tool
Phase II: Local interfaces (summer 2014)• Create local views for each of the colleges
using the existing functionality in Mango• Will use as much of the current information
from the Primo interface as possible• Colleges will be encouraged to create and
maintain their own front pages if possible• Statewide Request functionality for all
institutions (universities and colleges)
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Discovery Tool
Phase III: Mango enhancements (begins fall 2014)• Develop new look and feel for Mango• Add any enhancements that may be needed• Work with User Interfaces Standing
Committee• Work to begin once all colleges and
universities are operating Mango
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Shared ILL
• Connected Aleph ILL modules/UBorrow across colleges and universities
• Added colleges and universities to each other’s supplier lists
• Next phase: College and university students place requests through the statewide and local catalogs
• Resource Sharing Standing Committee working on policy issues
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Digital Services
• FL-Islandora now has one site live and publicly available, and eight additional sites built on the production server– In June, will meet the functional requirements to
replace DigiTool (phased transition over the next year)
– Working with Digital Initiatives Standing Committee to identify ongoing development priorities
• In-house review of digital services• Survey coming soon
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Bibliographic Database Quality
• PDA01: New Aleph bib library for PDA/DDA discovery records
• Continued manual cleanup of records– Duplicate OCLC number report and cleanup for FCS– Completion of Aleph Duplicate Spreadsheet for SUS– Additional cleanup projects as identified by Technical
Services Standing Committee– Ad hoc cleanup of records reported to [email protected]
• UPD Y implementation for SUS• Move to next-gen ILS may offer other solutions
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E-Resources
• Members Council recommended FLVC license one high-impact database across FCS and SUS for 2015
• Developing impact statements for release in April 2014
• New legislation
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E-Resources
• HB 5101: “For purposes of licensing electronic library resources from funds appropriated to the Complete Florida Plus Program, those resources licensed for 4-year degree-seeking students shall be made available to all 4-year degree-seeking students in the Florida College System and the State University System.”
• Reduction in e-resources funding of ~$245,000 • Currently clarifying intent and determining impact• Working with the Collection Management and E-
Resources Standing Committee• Will take recommendation to the June 10 MCLS
meeting
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Linda McCarthyAssistant Director, Library Support and Training
FLA President-Elect
Customer Support
Help Desk Consolidation
• Implemented Microsoft Customer Relationship Management (CRM) system– Replaced legacy call tracking systems (HEAT and
RT) in February– Will build out other features (e.g., reports,
registration system, knowledge base) over the next year
• Enhanced queuing system and call management for routing Help Desk calls
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New Customer Support Portal20
Library Staff Resources
• Legacy web pages remain available for staff to access reports, documentation, FAQs, and other tools
• Access via flvc.org/administration• Pages will be consolidated in the future
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Meet the Help Desk Staff
Contact the Help Desk
• Help Desk Hours: Monday – Friday, 8:00 a.m. to 8:00 p.m. ET
• Contact the Help Desk:– E-mail: [email protected]– Phone: 1-877-506-2210 (M-F, 8-5 ET)– After-hours emergency pager: 1-866-200-3929– Support Portal: support.flvc.org
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Don MuccinoExecutive Director
Organizational Update
FY 2013-14 Activities
Dedicated to building key foundational elements that will support the next generation of services• Library services• Customer support services• Distance learning catalog• Common web platform and site updates• Promotion of services
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Legislative Actions
• New legislation repeals the statute establishing FLVC and establishes two new organizations – one for distance learning/student support services and one for library automation services – housed within University of West Florida
• Establishes the Complete Florida Plus Program• Renames Complete Florida Degree Program to
Complete Florida Degree Initiative
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New OrganizationsComplete Florida Plus Program• Will provide distance learning/student support services
similar to those currently provided by FLVC, along with the Complete Florida Degree Initiative and a K-20 student advising program
Florida Academic Library Services Cooperative• Will provide library support services similar to those
currently provided by FLVC• Overseen by a director who reports to Complete Florida Plus
Program• Open e-text provisions for library services
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Transition
• All FLVC contracts, personnel, and funds transferred to UWF
• Staff become UWF employees by December 31, 2014
• Non-recurring $5M reduction in annual funding • Reduction of ~$245,000 to e-resources funding• Must use NWRDC for data center services• Termination of UF services contract in December
2014
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Transition Goals
• Continuity and quality of services• Stability of the organization • Delivery of the organization as an ongoing
operation that is positioned to support the next generation of services to our students, faculty, and staff
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Questions?
Exhibit Hall Booth #305