fluid topics iixasoft user conference 2016 presentation
TRANSCRIPT
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Dynamic Content Delivery
Augmented Customer Support
05.15.2016 Confidential - © Antidot 2016
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Antidot – Software vendor
Enterprise search Text analytics Content enrichment
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Since 1999 150+ Customers Europe - US
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From Product to Service
Knowledge is critical to using and servicing sophisticated products
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Content Delivery Before ©
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Content Delivery Now
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Lots of money invested in complex content creation
Static publishing wipes out all the efforts
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Tech Content Access Nightmare
Slow, tedious and inefficient Information access
■ Frustrated users ■ Raising support costs
■ Lack of customer feedback and understanding
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It’s time to change the way you work with Dynamic Delivery
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LinkedDaataBig Data Technologies
Cloud-based
Machine learningText-mining
Fluid Topics
The turnkey platform dedicated to transforming customer support and product adoption
Revolutionize its delivery
Elevate the value of technical content
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Fluid Topics’ four pillars
Combine & Publish
Find & View Craft & Share
Measure & Analyze
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Combine & Publish A comprehensive Knowledge Hub
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Find & View A new user experience – An open platform
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Find & View
■ Highly relevant semantic search ■ Support for synonyms and thesaurus ■ Facets for filtering ■ Type-ahead suggestions (autocomplete) ■ Self-learning spell checker ■ Content preview from the search interface ■ Embedded reader streaming content ■ Responsive interface ■ Restful APIs for east integration
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Craft & Share Contextual and personalized
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Craft & Share
■ Alerts to be notified on new/updated content ■ Scopes to create views on content ■ Send feedback to the writers ■ Bookmarks for direct access ■ Create personal books with selected content ■ Comment content ■ Share or print your books and comments
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Measure & Analyze Actionable insights
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Benefits
■ Improve your Content
Customer Support
■ Increase Customer Satisfaction
■ Reduce Support Cost and Churn
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Experience Fluid Topics by yourself
■ Try it online at https://discover.fluidtopics.com Or www.fluidtopics.com
Click on to create an account and access all features ©
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Thank You Let’s talk [email protected] Follow us @FluidTopics
Fluid Topics
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