fm developments in a global perspective · fm developments in a global perspective … and the...
TRANSCRIPT
![Page 1: FM Developments in a Global Perspective · FM Developments in a Global Perspective … and the trends that will affect us ... South Asia Middle East/North Africa Australia/New Zealand](https://reader034.vdocument.in/reader034/viewer/2022042221/5ec716d2cd0cde120665297d/html5/thumbnails/1.jpg)
Peter AnkerstjerneIndependent
FM Developments in a Global Perspective
… and the trends that will affect us
DFM – FM Café, 20 June 2018
![Page 2: FM Developments in a Global Perspective · FM Developments in a Global Perspective … and the trends that will affect us ... South Asia Middle East/North Africa Australia/New Zealand](https://reader034.vdocument.in/reader034/viewer/2022042221/5ec716d2cd0cde120665297d/html5/thumbnails/2.jpg)
Navigate the trends that will affect the business…
![Page 3: FM Developments in a Global Perspective · FM Developments in a Global Perspective … and the trends that will affect us ... South Asia Middle East/North Africa Australia/New Zealand](https://reader034.vdocument.in/reader034/viewer/2022042221/5ec716d2cd0cde120665297d/html5/thumbnails/3.jpg)
What’s happening in the world around us?
People
Facilities &Technology
Strategy
Workforce
Workplace
Work
![Page 4: FM Developments in a Global Perspective · FM Developments in a Global Perspective … and the trends that will affect us ... South Asia Middle East/North Africa Australia/New Zealand](https://reader034.vdocument.in/reader034/viewer/2022042221/5ec716d2cd0cde120665297d/html5/thumbnails/4.jpg)
Source: CIFS, 2016,
Only
25% feel connection
to mission
Only
15%feel engaged
at work
Lack of
engagement
drives up
costs
1,3 bnThe number of
mobile workers
– equalling 37%of total
workforce
60% of
decision makers:
need for office
space is
decreasing
Over 50% of desk are
empty at any one
point in time
Challenges facing the Future of Work
![Page 5: FM Developments in a Global Perspective · FM Developments in a Global Perspective … and the trends that will affect us ... South Asia Middle East/North Africa Australia/New Zealand](https://reader034.vdocument.in/reader034/viewer/2022042221/5ec716d2cd0cde120665297d/html5/thumbnails/5.jpg)
![Page 6: FM Developments in a Global Perspective · FM Developments in a Global Perspective … and the trends that will affect us ... South Asia Middle East/North Africa Australia/New Zealand](https://reader034.vdocument.in/reader034/viewer/2022042221/5ec716d2cd0cde120665297d/html5/thumbnails/6.jpg)
Putting the workplace
(and thereby FM) in
the right context – its
about driving
business
transformation
Optimization Transformation
Maintenance Management
Business innovation
Business efficiency
Mass customization Personalization
![Page 7: FM Developments in a Global Perspective · FM Developments in a Global Perspective … and the trends that will affect us ... South Asia Middle East/North Africa Australia/New Zealand](https://reader034.vdocument.in/reader034/viewer/2022042221/5ec716d2cd0cde120665297d/html5/thumbnails/7.jpg)
The evolution of the workplace
1900 1940s 1960s 1990s 2020s
Taylorist office Bürolandschaft office
Activity based office
Experience based office
Corporatist office
![Page 8: FM Developments in a Global Perspective · FM Developments in a Global Perspective … and the trends that will affect us ... South Asia Middle East/North Africa Australia/New Zealand](https://reader034.vdocument.in/reader034/viewer/2022042221/5ec716d2cd0cde120665297d/html5/thumbnails/8.jpg)
The workplace now covers…
The office Co-working Public placesWorking from
home
Situational determinants
![Page 9: FM Developments in a Global Perspective · FM Developments in a Global Perspective … and the trends that will affect us ... South Asia Middle East/North Africa Australia/New Zealand](https://reader034.vdocument.in/reader034/viewer/2022042221/5ec716d2cd0cde120665297d/html5/thumbnails/9.jpg)
▪ Technologies
▪ Service management system
▪ Values
▪ Assumptions
▪ Attitudes
▪ Behaviours
▪ Rewards
Supporting
facilities
Workplace strategy
Brand,
People and
Culture
Central role of the Workplace
![Page 10: FM Developments in a Global Perspective · FM Developments in a Global Perspective … and the trends that will affect us ... South Asia Middle East/North Africa Australia/New Zealand](https://reader034.vdocument.in/reader034/viewer/2022042221/5ec716d2cd0cde120665297d/html5/thumbnails/10.jpg)
The key drivers of change affecting the FM Industry
![Page 11: FM Developments in a Global Perspective · FM Developments in a Global Perspective … and the trends that will affect us ... South Asia Middle East/North Africa Australia/New Zealand](https://reader034.vdocument.in/reader034/viewer/2022042221/5ec716d2cd0cde120665297d/html5/thumbnails/11.jpg)
Key drivers of change in FM
Digitalization of the FM Delivery
model
From cost optimization to
people centricity
Workplace Experience vs.
Assets Management
![Page 12: FM Developments in a Global Perspective · FM Developments in a Global Perspective … and the trends that will affect us ... South Asia Middle East/North Africa Australia/New Zealand](https://reader034.vdocument.in/reader034/viewer/2022042221/5ec716d2cd0cde120665297d/html5/thumbnails/12.jpg)
Key drivers of change in FM
Digitalization of the FM Delivery
model
From cost optimization to
people centricity
Workplace Experience vs.
Assets Management
![Page 13: FM Developments in a Global Perspective · FM Developments in a Global Perspective … and the trends that will affect us ... South Asia Middle East/North Africa Australia/New Zealand](https://reader034.vdocument.in/reader034/viewer/2022042221/5ec716d2cd0cde120665297d/html5/thumbnails/13.jpg)
Connecting People with Buildings:
• Data Connectivity
– Real-time & Historical
• Data Insight
– Analysis & WO triggers
• Data Prediction
– Usage and workplace optimization
Humidity
Air
Quality
Temperature
Proximity
Light
Noise
Availability
Automated
Engagement
Opportunities for Digitalization
![Page 14: FM Developments in a Global Perspective · FM Developments in a Global Perspective … and the trends that will affect us ... South Asia Middle East/North Africa Australia/New Zealand](https://reader034.vdocument.in/reader034/viewer/2022042221/5ec716d2cd0cde120665297d/html5/thumbnails/14.jpg)
“Plugging in” the Service Experience
via Technology and IoT
![Page 15: FM Developments in a Global Perspective · FM Developments in a Global Perspective … and the trends that will affect us ... South Asia Middle East/North Africa Australia/New Zealand](https://reader034.vdocument.in/reader034/viewer/2022042221/5ec716d2cd0cde120665297d/html5/thumbnails/15.jpg)
![Page 16: FM Developments in a Global Perspective · FM Developments in a Global Perspective … and the trends that will affect us ... South Asia Middle East/North Africa Australia/New Zealand](https://reader034.vdocument.in/reader034/viewer/2022042221/5ec716d2cd0cde120665297d/html5/thumbnails/16.jpg)
Key drivers of change in FM
Digitalization of the FM Delivery
model
From cost optimization to
people centricity
Workplace Experience vs.
Assets Management
![Page 17: FM Developments in a Global Perspective · FM Developments in a Global Perspective … and the trends that will affect us ... South Asia Middle East/North Africa Australia/New Zealand](https://reader034.vdocument.in/reader034/viewer/2022042221/5ec716d2cd0cde120665297d/html5/thumbnails/17.jpg)
Source: Lister, 2016
Away from a focus on cost
Decreasing a workers productivity by
six minutes can negate cost savings
from eliminating office space
Towards a Return on Investment in People
Increasing employee productivity
by eight minutes can pay for their
entire occupancy cost
Requires a shift in how we think about our physical and
digital assets
![Page 18: FM Developments in a Global Perspective · FM Developments in a Global Perspective … and the trends that will affect us ... South Asia Middle East/North Africa Australia/New Zealand](https://reader034.vdocument.in/reader034/viewer/2022042221/5ec716d2cd0cde120665297d/html5/thumbnails/18.jpg)
Office Space, 1999
It’s not that I’m lazy, it’s that I just don’t care.
Bridging the gap between HR and FM/CRE
![Page 19: FM Developments in a Global Perspective · FM Developments in a Global Perspective … and the trends that will affect us ... South Asia Middle East/North Africa Australia/New Zealand](https://reader034.vdocument.in/reader034/viewer/2022042221/5ec716d2cd0cde120665297d/html5/thumbnails/19.jpg)
Global state of Employee Engagement
15% 67% 18%of employees are
engaged at work.
of employees are not
engaged at work.
of employees are actively
disengaged at work
28 27
18 1814 12
63 62 6460
72
64
9 11
1822
14
24
0
10
20
30
40
50
60
70
80
Manager / Executive / Official:in a business or the
government
Professional: doctor, lawyer,engineer, teacher, nurse, etc.
Service worker: maid, taxidriver, maintenance or repair
worker, etc.
Farmer / Fisherman / Otheragricultural laborer
Clerical/ Other office worker /Sales worker
Construction/Manufacturing/Production worker
Employee Engagement Worldwide
Engaged % Not engaged % Actively disengaged %
6
10
14
14
14
15
17
19
25
27
31
74
71
65
64
71
69
65
70
61
59
52
20
19
21
22
15
16
18
11
14
14
17
0 20 40 60 80 100
East Asia
Western Europe
South Asia
Middle East/North Africa
Australia/New Zealand
Eastern Europe
Sub-Saharan Africa
Southeast Asia
Post-Soviet Eurasia
Latin America
US/Canada
Employee engagement resultsper region
Engaged % Not engaged % Actively disengaged %
![Page 20: FM Developments in a Global Perspective · FM Developments in a Global Perspective … and the trends that will affect us ... South Asia Middle East/North Africa Australia/New Zealand](https://reader034.vdocument.in/reader034/viewer/2022042221/5ec716d2cd0cde120665297d/html5/thumbnails/20.jpg)
Breaking down organizational silos
HR CRE
IT
Bridging gaps between
supporting functions
through FM
Building Collaborative
Ecosystems in the
workplace using FM as
the facilitator
![Page 21: FM Developments in a Global Perspective · FM Developments in a Global Perspective … and the trends that will affect us ... South Asia Middle East/North Africa Australia/New Zealand](https://reader034.vdocument.in/reader034/viewer/2022042221/5ec716d2cd0cde120665297d/html5/thumbnails/21.jpg)
Key drivers of change in FM
Digitalization of the FM Delivery
model
From cost optimization to
people centricity
Workplace Experience vs.
Assets Management
![Page 22: FM Developments in a Global Perspective · FM Developments in a Global Perspective … and the trends that will affect us ... South Asia Middle East/North Africa Australia/New Zealand](https://reader034.vdocument.in/reader034/viewer/2022042221/5ec716d2cd0cde120665297d/html5/thumbnails/22.jpg)
The way we look at assets and operations
Organized throughan IWMS/CAFM
(assets repository) system
is being challenged….
![Page 23: FM Developments in a Global Perspective · FM Developments in a Global Perspective … and the trends that will affect us ... South Asia Middle East/North Africa Australia/New Zealand](https://reader034.vdocument.in/reader034/viewer/2022042221/5ec716d2cd0cde120665297d/html5/thumbnails/23.jpg)
Co-working spaces are disrupting the industry
![Page 24: FM Developments in a Global Perspective · FM Developments in a Global Perspective … and the trends that will affect us ... South Asia Middle East/North Africa Australia/New Zealand](https://reader034.vdocument.in/reader034/viewer/2022042221/5ec716d2cd0cde120665297d/html5/thumbnails/24.jpg)
![Page 25: FM Developments in a Global Perspective · FM Developments in a Global Perspective … and the trends that will affect us ... South Asia Middle East/North Africa Australia/New Zealand](https://reader034.vdocument.in/reader034/viewer/2022042221/5ec716d2cd0cde120665297d/html5/thumbnails/25.jpg)
![Page 26: FM Developments in a Global Perspective · FM Developments in a Global Perspective … and the trends that will affect us ... South Asia Middle East/North Africa Australia/New Zealand](https://reader034.vdocument.in/reader034/viewer/2022042221/5ec716d2cd0cde120665297d/html5/thumbnails/26.jpg)
Architected Service Experiences (Service Design)
• Analyse
• Be co-creative
• Preto-typing
• Implement on
the go’
Service Design can
create the Workplace
Experience by
focusing on the
end-user
![Page 27: FM Developments in a Global Perspective · FM Developments in a Global Perspective … and the trends that will affect us ... South Asia Middle East/North Africa Australia/New Zealand](https://reader034.vdocument.in/reader034/viewer/2022042221/5ec716d2cd0cde120665297d/html5/thumbnails/27.jpg)
![Page 28: FM Developments in a Global Perspective · FM Developments in a Global Perspective … and the trends that will affect us ... South Asia Middle East/North Africa Australia/New Zealand](https://reader034.vdocument.in/reader034/viewer/2022042221/5ec716d2cd0cde120665297d/html5/thumbnails/28.jpg)
Let’s connect: LinkedIn: Peter Ankerstjerne | Twitter: @p_ankerstjerne